Newmont Travel

Negative experience: Was recently stuck in Jamaica during the hurricane- had an email from Virgin, who Newmont booked or ticket through to advise that our flight had been cancelled. Had been dealing with someone called Jack throughout the booking process, we were due to fly back on the 4th- My three late teens children had been booked on a separate booking - Finally managed to get Jack to call me back after sending an email to him, and he advised he could get me on a flight out on 14th - I asked about the other booking and where we were expected to stay- and Jack said he would call me back -I ended up going to the airport in Montego Bay and speaking to the information desk, they advised that they had flights with Virgin going out on 6th, 7th and 8th July - I called back Jack and told him- he said he was not aware of those flights- I asked if we could get our money back to book our own flights out - Jack told me that he had not been advised by Virgin that they had cancelled the flight- which indicates to me that despite our desperate situation, he had not even bothered to call Virgin, to assist us. I advised that i had received an email and i would send it to him, and he would need to send my money - Jack then said he was going on holiday for 9 weeks- do not bother calling him again, and put down the phone, absolutely disgusting behaviour - I was lucky, that i have an outstanding boss that paid for flights for myself and my children- but my concern for those that had booked through Newmont, and could not gain the support i had was really concerning - DO NOT USE THIS COMPANY- PAY THAT LITTLE EXTRA FOR PIECE OF MIND - I am in the process of contacting a solicitor to get my money back.

Negative experience: Just made a call to newmont and was on hold for 15 minutes. That’s fine. Spoke to someone for approximately 45 seconds and was just querying something with my husband who was sat next to me and the gentleman and I use that term loosely, hung up on me. Disgusting

Fantastic experience: Very helpful and professional

Fantastic experience: Very helpful staff

Fantastic experience: Easy & staightforward. Great customer service

Fantastic experience: Excellent Service

Fantastic experience: Thanks Romon great service

Fantastic experience: My favorable agents

Negative experience: Getting very expensive

Fantastic experience: Excellent

Positive experience: Best travel agent ever!!!!

Positive experience: Patrica was a very helpful in getting our holiday at a good rate

Negative experience: Newmont resigned from ABTA membership (P6785) in 2021, but they are still claiming to be members. They are purposely misleading their customers who, especially with regards to InterCaribbean Airlines: are being kicked off transfer flights; charged extra for luggage that has been paid for already when returning to the UK, and being charged for new flights and told that Newmont have not authorised their return tickets.

Positive experience: It was OK but what I did not understand is that the interruption when your trying to speak to the agent face to face their phone continuously keeps ringing and they have to stop attending to you holding me back to answer phones that's what I didn't appreciate really sorry

Negative experience: The worst customer service ever. The staff are rude and not helpful. The staff need to be trained on how to conduct themselves professionally and also need customer and people skills training. Will be taking matters further and in future will book directly through the airline company.

Positive experience: Very helpful when I call up always get through to speak to someone very quickly and they are always polite

Fantastic experience: Awesome travel agent

Fantastic experience: Excellent service, polite staff.

Fantastic experience: Great customer service. Very helpful staff

Fantastic experience: Very friendly and professional service, made the booking procedure a very pleasant experience. Will definitely use them again.

Fantastic experience: Newmont Travel are always on point when it comes to travel. Love how they've improved their business for better customer experience. Keep up with all your good works.

Fantastic experience: The only place to purchase your flight well in advance and pay for it in the months before you travel, you save by booking an advance and you dont have to worry about the one-off,high costs of travelling.

Fantastic experience: Love you guys, Please, please, please advise customers of the poor service, delays and cancellations being offered by Inter Caribbean Airlines. If they have connections to make, warn them at booking. The more informed we are, we can make better choices or build some buffer time into our itinerary. My outward journey, inter Caribbean delayed 24hrs. Paid for an overnight stay myself in a local hotel, as we were left at the Airport quite late at night with little information. I'm on my return and sitting in the airport holding a 6hr delay so far. Luckily we decided to have a 2 day stopover so we are only missing restaurant bookings etc.

Fantastic experience: No problem whatsoever..

Fantastic experience: I enjoy their excellent customer service Though I always stick to one clerk.. Cyril He is incredibly helpful, always smiling.

Fantastic experience: Friendly, very helpful, quick and direct at finding what your looking for...many tanks

Fantastic experience: I took my mum to newmont to book a trip, the lady who served mum was patient amiable and friendly. It is a shame they don't have any offices closer as we had to travel to shepherds Bush and mum lives in East London. Newmont please reconsider locating offices closer to those who use your services regularly, South East London maybe

Fantastic experience: Helpful search and offer flight ,phone call answer prompt early morning best time.

Fantastic experience: Great kind very helpful

Fantastic experience: Very good

Fantastic experience: VERY SAFE TO TRAVEL WITH NEWMONT STAFFS NEEDS TO BE MORE FRIENDLY WITH CUSTOMERS IT HELPS ALOT TO BRING MORE CUSTOMERS IN..

Fantastic experience: Professional and helpful staff.

Fantastic experience: Called to find out prices

Fantastic experience: Helpful staff willing to go the extra mile to get you the right flight or holiday.

Fantastic experience: It was great customer services

Positive experience: Very hard to get hold off via telephone but very professional and polite

Fantastic experience: Great xommunication

Fantastic experience:

Negative experience: Fed up trying to get an answer on phone or email due to cancelled flights

Positive experience: The staff are friendly and efficient.

Positive experience: I was able to check air fares prices, did not speak to anyone due to waiting time, and I have booked my holiday with them before.

Negative experience: Very poor customer service from a silly man today .. For all my years doing business with this agent , never experienced such unhelpful and and unsympathetic staff!v Very upset !

Negative experience: Absolutely poor customer service. Came to Antigua and unfortunate medical problems means we have to travel back home to England. Newmont have given us the complete runaround with changing our flights. Sent numerous emails to both the website and the email address given by the customer service representative and nothing gets done. They have told us multiple times that they would call back and they never do. We now feel stranded amidst my partner's medical difficulties. AVOID AT ALL COST AND BOOK DIRECTLY THROUGH AIRLINE KF POSSIBLE.

Fantastic experience: Very good customer services

Fantastic experience: Very good and friendly

Fantastic experience: Quiet, friendly and very welcoming

Fantastic experience: Iv ues newmont every time going to svg i called to find out about virgin straight flights and the lady i spoke to was quite rood and hung up on me before i had my information

Fantastic experience: Very informative

Negative experience: Could not get answer

Negative experience: My flight was cancelled was not informed and then i was charged 45 pounds to rebook

Negative experience: I bought a ticket to fly also bought insurance and covid 19 happens where I got abandoned abroad for 7 months without a phonecall or email as to what next to do, up to now they can't tell me what the insurance I took out is for, only I can't claim as they didn't tell me to extend my insurance to cover myself in a country I don't belong, the insurance also said I can't claim as I didn't check in online with virgin Atlantic although England was already on lockdown and all flight cancelled,and you couldn't even reach virgin customer service by phone unless you prepared to stay all day on the phone listening to automated music and also newmont themselves was not answering their calls straight away,you would be on newmont line holding for over half an hour or more waiting to get through to someone to remind them that you are abandoned abroad and not sure what to do and they have no advice either to tell you what to do,only to tell you they haven't got any update as to when virgin would start flying again but they not taking your mobile number to keep in touch if there's a change although you booked the flight with them , am not sure what anyone else has gone through with them,but covid 19 has affected us all in many different ways, and we are all worried and scared,some of us loss love ones, some of us are fortunate we are alive ,thanks to the mercy of God, but you can't tell me their behaviour is right, never me again with newmont, neither my close relatives,

Fantastic experience: Very helpful and friendly staff

Fantastic experience: Fantastic customer service from Tricia and if shes not there I will deal with Trevor who's also ok.

Fantastic experience: Always book with these guys and always on point

Fantastic experience: Allways happy with my flight bookings no complaints what's so ever

Fantastic experience: The staff were friendly and helpful

Fantastic experience: Always friendly, efficient, polite and knowledgeable.

Fantastic experience: I had to extend a flight, In a panic I called and the customer service gentleman helped in such a calm manner, calmed me and completed the task...no problems. Thanks to newmont travel again... always use them and will continue.....

Fantastic experience: Very good customer service booked my ticket for my 60th next april good price yo Barbados.

Fantastic experience: They offer cheap tickets

Fantastic experience: Staff are always very helpful

Fantastic experience: Did my booking with ease

Negative experience: Ridiculous

Positive experience: Frendly helpfull

Fantastic experience: Experienced provider

Positive experience: Great deals to the Caribbean

Positive experience: Happy with speed & cost of flights!

Negative experience: Not good waiting an hour to talk

Positive experience: Good customer service

Negative experience: Wrong room given not answering my emails about compensation

Positive experience: Staff always friendly and welcoming.

Negative experience: Will wait an hour to ask where your missing tickets are.

Positive experience: They will try their best to find what you want.

Negative experience: Each time I call Newmont your in a Q for 20 to 35 mins and nobody apologies for the wait,I just find them so rude!!

Positive experience: Very good customer service skills,clean environment.

Positive experience: Been getting my flights from these guys for years!...Was hilarious to watch the manager run out a customer that said she "didn't like him!"" This store is busy, but always entertaining!

Negative experience: Like many others my mum has been unable to get home because of the lockdown. When the airports finally opened we called to see if we could book her a ticket home. I was shocked to hear that you would be charging a £45 admin fee. My mum has been a loyal customer for many years. She has always booked her holidays through you and I find it very unfair that you would charge her anything at all to simply put her on another flight that she has already fully paid for. I feel that you are blatantly taking advantage of a pensioner who has no choice in the matter. The person we spoke to said it was to pay for his wages as he had not been furloughed. This is a situation a lot of us are in and it is neither fair nor appropriate. It is not the customers responsibility to pay staff wages. It’s not just the money but the principle as well.

Negative experience: Having used Newmont a number of times in the past, I was left very disappointed by my most recent experience of them. Amongst other issues, a complaint was raised with them and essentially ignored for months and months by both Max and Lindsay. Max never responded at all! The eventual response I received from Lindsay did not deal with the complaint in full and was essentially more about trying to tie me into doing more business with them than a genuine acknowledgement of the issues faced. I will avoid using Newmont in the future wherever possible.

Fantastic experience: Staff are great advise on dates and times to book is second to none

Fantastic experience: Excellent customer service team.Warm and friendly atmosphere.

Fantastic experience: Very good for low deposit holidays as little as £25pp

Fantastic experience: staff are always accommodating to your needs. Mohammed and Jack are very helpful... always looking for the best deals/prices..

Fantastic experience: Excellent service,patient amd understanding staff.

Fantastic experience: Absolutely brilliant... helpful, friendly, efficient service...

Fantastic experience: Max in Caribbean Hotels was very helpful and understanding with a issue I had. Max went out his way to help me with a flight booking. If I could give 10 stars for Max I would.

Fantastic experience: Great service from Tricia from shepherd's bush branch,alway a pleasure do business with her ,she is credit to this company

Fantastic experience: They are very helpful and get amazing deals

Fantastic experience: Quick easy booking made once seen customer service was on point an deposits from £25pp

Fantastic experience: Best deals for Caribbean and USA , advisors Trevor and Trish and Halena rom Shepherds Bush branch.

Fantastic experience: Nice people's

Positive experience: Very helpful travel agent

Fantastic experience: Very friendly staff

Positive experience: Friendly helpful staff...shop needs an upgrade though!

Positive experience: You may tidy up the shop....to increase your high profile within our community.

Positive experience: Great Customer Service and very knowledgeable staff.

Negative experience: Been waiting to speak on the phone almost an hour. Calling from Caribbean so not ideal!

Negative experience: Do not book with them. Our flight was cancelled and they did not inform us. We’ve had no apology. Disgusting customer service.

Fantastic experience: Great service, Newmont travel managed to identify 4 seats at very low cost working to a very tight timescale for travel to Dominica Commonwealth. I will always use them for travel to the Caribbean,they are first class. Keep up the good work Newmont Travel!

Fantastic experience: Good customer service, the staff offer and look for the best prices for you..

Fantastic experience: Staff is fantastic,I got one of the best deals for a hotel,the communication with the hotel was good on my behalf one of my best holidays ever thanks newmount .