TUI Holiday Store
Information about TUI Holiday Store
Opening hours
- sunday: 10h-16h
- monday: 9:30-19h
- tuesday: 9:30-19h
- wednesday: 9:30-19h
- thursday: 9:30-19h
- friday: 9:30-19h
- saturday: 9:30-17:30
We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Discover Your Smile.
Our comment from TraTraTravel UK about TUI Holiday Store:
TUI Holiday Store at Westwood Cross offers an exceptional booking experience for anyone looking to plan their next adventure. Customers have praised the staff for their friendly and knowledgeable service, often highlighting their personalized approach and willingness to go the extra mile. Many visitors have expressed their satisfaction with specific agents like Kate, Naomi, and Bekah, who have been described as helpful, patient, and professional in assisting families with diverse needs.
Additionally, the store creates a welcoming atmosphere, often providing clients with refreshments while they discuss their travel plans. Customers noted that the team is not only accommodating but also very informative, helping them explore various options and providing valuable tips.
However, some guests mentioned occasional wait times during busy hours, which is understandable given the store's popularity. Despite this, the overall sentiment is overwhelmingly positive, with many stating that they will return for future bookings.
In summary, TUI Holiday Store stands out for its exceptional customer service and dedicated staff, making it the ideal choice for planning holidays and special occasions, such as weddings and family trips.
TUI Holiday Store: Reviews
Fantastic experience: Fantastic service . Four of us went in to book are holiday and from the moment we entered the store we was made to feel welcome all the staff were fantastic. Amy and Sam helped us book and they couldn't do enough to help us . Absolutely fantastic. Thanks again and we will 100% be back to book again .
Hi Daren, thank you for taking the time to leave a lovely review! We loved reading your comments, and I know Amy and Sam will too. We look forward to seeing you again soon, Thanks for booking with us again.
Fantastic experience: We booked a holiday today with Kate at Tui Westwood cross . Kate was very knowledgeable and nothing was too much trouble she guided us through the process with ease! I would highly recommend booking an appointment with Kate as she was super busy and will definitely use her and Tui again .
Hi Claire, thank you for taking the time to leave a review! I loved reading your comments, and I know Kate will too. We look forward to seeing you again soon.
Fantastic experience: Bekah was fab, extremely helpful but not pushy. She shared our excitement and was lovely.
Hi Jane, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: Naomi at Westwood Cross has been super helpful, very professional and extremely efficient. I didn't end up booking the trip I initially asked her to look at for me, but I absolutely will be back to her for my future travel needs.
Hi Kate, Thank you for taking the time to leave a review! I loved reading your comments, and I know Naomi will too. We look forward to seeing you again soon.
Fantastic experience: Just booked a holiday with Bekah and couldn’t be happier. She made the process really easy and answered any questions we had. Thank you Bekah! We can’t wait to go on our holiday
Hi Nicola thank you for taking the time to leave a review! I loved reading your comments, and I know Bekah will too. We look forward to seeing you again soon.
Fantastic experience: Went in on 4.1.25 to look for a holiday.Joanne was so helpful ,found us a lovely 5 star all-inclusive hotel in paphos to stay as we are going to a wedding out there and making a holiday of it as well the staff are so friendly ,made us a cup of tea to warm us up as it was so cold that day ,was not put under any pressure to book. Will definitely book our next holiday with them , hopefully a cruise thank you so much Joanne
Hi Sharon, thank you for taking the time to leave a review! I loved reading your comments, and I know Joanne will too. We look forward to seeing you again soon.
Fantastic experience: First holiday post pandemic and post chemo so needed a helping hand. Julie at Westwood Cross had the perfect hand to hold. She guided my husband and I through the various 'safe' holidays considering my health and our budget, she advised us of the various deals and sales on offer and spent time finding the perfect all inclusive holiday for us. We travel in February and Julie has offered us her help any time up until we depart. Great service, would definitely recommend.
Hi Naazneen , Thank you for taking the time to leave a review! I loved reading your comments, and I know Julie will too. We look forward to seeing you again soon.
Fantastic experience: Ruby was brilliant found a lovely holiday on.the beach for us. She could not do any more to help.
Hi Lyn, thank you for taking the time to leave a review! I loved reading your comments, and I know Ruby will too. We look forward to seeing you again soon.
Fantastic experience: Had a great trip to Portugal in May 2024 this year We booked with Tui at Westwood Cross, Jules was super helpful and clearly had brilliant knowledge of the local area and the accomodation we were looking at staying in and this really put our mind at ease. The accomodation , location and standard was excellent. It felt like I had my own personal holiday planner so I would definitely recommend asking for her if you are looking to book a holiday. At first we wasn’t too sure where we wanted to go but she had so much knowledge of different countries from her own experience I was amazed can’t wait for our next trip courtesy of Jules !!
Hi Bernadette, thank you for taking the time to leave a review! I loved reading your comments, and I know Julie will too. We look forward to seeing you again soon.
Fantastic experience: Kate and Ellie were fantastic . They helped to form our perfect holiday, explained everything clearly , and made our dream trip booking such a joy to be able to do. Thank you Tui Broadstairs for such a memorable experience
Hi Richard, thank you for taking the time to leave a review! I loved reading your comments, and I know Kate and Ellie will too. We look forward to seeing you again soon.
Fantastic experience: Just booked a cruise for January '25 (within less than 3 weeks!) with the wonderfully helpful Kate. We thought about booking online but are so glad that we went in store and sought the experienced advice and sensible suggestions to make sure we booked the right package from pre-flight, arrival at our ship, had all the info we needed for our stay on ship through to our excursions and return to the UK. Kate was very thorough and attentive. Many thanks.
Hi Dazza , Thank you for taking the time to leave a review! I loved reading your comments, and I know Kate will too. We look forward to seeing you again soon.
Fantastic experience: Booked two holidays yesterday with Ellie at TUI Westward Cross. As usual she was friendly, knew her stuff and was a pleasure to spend a couple of hours with. I'm sure that all the agents are great, but we will continue booking through Ellie as we have complete confidence in her.
Hi Bill, thank you for taking the time to leave a review! I loved reading your comments, and I know Ellie will too. We look forward to seeing you again soon.
Fantastic experience: We recently booked our holiday here with elle.As a family that has not been on holiday for 7 years we was looking for quite a lot of help choosing our holiday.We needed help deciding on the location firstly as we didn’t want to travel too far with it being some time since we have been on a plane also the hotel was very important due to the holiday being a celebration for our sons 13th birthday.But most importantly our son has autism and adhd and Elle helped us with choosing extra leg room seats to help with a child with adhd but also gave us the sunflower lanyard to help us make others aware of our sons disability’s.Ultimately we are very happy we chose this store but even more happy we had Elle guide us through the whole process.I would highly recommend this store and will be using them again.Thank you TUI and Elle
Hi Mitch, Thank you for taking the time to leave such a lovely review! I loved reading your comments, and I know Elle will too. We look forward to seeing you again soon.
Fantastic experience: We booked our wedding at the store. We started the process with Bekah and then Nikita helped us get the booking done and explained everything we needed to know. All the ladies in the store are very friendly and helpful, and we even got glasses of bubbly to celebrate booking. Thank you for all your help.
Thank you for taking the time to leave a review! I loved reading your comments, and I know Bekah & Nikita will too. We look forward to seeing you again soon.
Fantastic experience: The girls in there were amazing , Amy and Beckah sorted our holiday out due to online issues. Very funny and helpful , made the holiday booking experience enjoyable rather than mundane and boring. Thank you x
Hi Darren, thank you for taking the time to leave a review! I loved reading your comments, and I know Amy and Bekah will too. We look forward to seeing you again soon.
Fantastic experience: The computer system was unable to process our voucher but Amy and Beckah were fantastic in the shop and got the holiday booked just as we wanted.. Thankyou very much
Hi Tony, thank you for taking the time to leave a review! I loved reading your comments, and I know Amy and Bekah will too. We look forward to seeing you again soon.
Fantastic experience: The team were really supportive in getting our skiing holiday booked. From in store appointments with Naomi and Nikita and online support from Ellie. Thanks to everyone that helped!
Hi Sam, thank you for taking the time to leave a review! I loved reading your comments, and I know Naomi, Nikita and Ellie will too. We look forward to seeing you again soon.
Fantastic experience: Popped in today and was helped and booked superbly well by julie very efficient friendly and full of knowledge. Love this store for 10 years now and you can't beat booking face to face
Hi Martin, thank you for taking the time to leave a review! I loved reading your comments, and I know Julie will too. We look forward to seeing you again soon.
Fantastic experience: Kelly dealt with us today , she was very informative and knowledgeable. Dealt with food allergies as we are going to Turkey.
Hi George, thank you for taking the time to leave a review! I loved reading your comments, and I know Kelly will too. We look forward to seeing you again soon.
Fantastic experience: We booked a trip to Disneyland Paris with Elle who was very helpful. Gave us lots of different options and shared own experiences which was nice to hear. She gave lots of good tips and recommendations! 10/10 would book with her again
Hi Mia, thank you for taking the time to leave a review! I loved reading your comments, and I know Elle will too. We look forward to seeing you again soon.
Fantastic experience: After getting many quotes with Kate for DisneyLand Paris, I managed to get booked with the Disney Queen Ruby! Thank you both for your patience and hard work.
Hi Jane, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: We have booked a few holidays at this branch lately and each time we have had the best experience, all the staff are extremely knowledgeable, helpful, friendly and will do their very best to get you the best price. Kelly has been my point of contact and keeps me updated with anything to do with my holidays.. I'm looking forward to visit again soon for yet another booking..
Hi Ann, thank you for taking the time to leave a review! I loved reading your comments, and I know Kelly will too. We look forward to seeing you again soon.
Fantastic experience: Booked a holiday recently with Kate. From start to finish she was helpful, knowledgeable and keen to ensure we were happy with everything! Will definitely recommend her and Tui Westwood Cross to friends!
Hi Ian, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: Thank you so much, Nikita, for helping us choose our dream Christmas break! Thanks to you and TUI, this holiday is beyond what we expected. You were incredibly helpful and such a lovely, polite young lady. From now on, I’ll only be coming to you and TUI for our future trips. Thanks again!
Thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: I have recently booked my wedding in Cyprus with Nikita. I am really happy with her customer service and patience with me when going through the process. Nikita has been more than helpful to answer any of my queries. I’ll definitely be booking with Nikita again!!
Hi Mollie, thank you for taking the time to leave a review! I loved reading your comments, and I know Nilita will too. We look forward to seeing you again soon.
Fantastic experience: We recently booked a family holiday with Naomi, and she was incredibly helpful throughout the process. She found us the perfect hotel that caters to all our family’s unique needs, making the planning so much easier. Can’t wait for April now—thanks, Naomi!
Hi Ajay, thank you for taking the time to leave a review! I loved reading your comments, and I know Naomi will too. We look forward to seeing you again soon.
Fantastic experience: Excellent help from the lovely friendly Kate when my sister and I booked our flights to Chicago this morning (26 oct) at Westwood Cross. Thank you.
Hi Maggie, thank you for taking the time to leave a review! I loved reading your comments, and I know Kate will too. We look forward to seeing you again soon.
Fantastic experience: Booked an appointment through Meg who was super friendly and helpful with recommendations and brochures when I popped in at the busiest time! Went back for my appointment with Naomi who listened to my particular needs for the ideal holiday. She was able to amend the search to get the best we could for our budget. I enjoyed my visit in store and how easy the ladies make it. I prefer face to face combination and appreciate the time taken to ensure it’s the holiday we were looking for not just what came up first. Thank you, Naomi!
Hi Joanna, thank you for taking the time to leave a review! I loved reading your comments, and I know Meg and Naomi will too. We look forward to seeing you again soon.
Fantastic experience: Thank you so much Ruby for taking the time to help us book our perfect family trip to DisneyLand Paris. We are so excited and you were so helpful.
Hey Vicki thank you for taking the time to leave a review! I loved reading your comments, and I know Ruby will too. We look forward to seeing you again soon.
Fantastic experience: Recently booked my first Marella cruise holiday at Tui with the lovely Nikita. It was a very positive experience. Nikita was very patient, polite, extremely helpful and very knowledgeable; nothing was too much trouble and all questions were answered. Everything was explained very clearly and Nikita gave some tips and advice too about the cruise ship and currency for our destination. So exciting- Thank you!
Hi Karen , Thank you for taking the time to leave a review! I loved reading your comments, and I know Nikita will too. We look forward to seeing you again soon.
Fantastic experience: Can’t recommend Meg at TUI Westwood Cross enough!!! Today she booked our very first cruise through P&O and from start to finish she made it effortless and fun!!! She’s an absolute pro ant what she does and we can’t thank her enough!! Wouldn’t hesitate to book in store again - so much better having someone take the stress out of booking for you!!
Hi Emma, thank you for taking the time to leave a review! I loved reading your comments, and I know Meg will too. We look forward to seeing you again soon.
Fantastic experience: Very friendly & professional service. Thank you for all your help and assistance. You managed to make it a very pleasant experience
Hi Alan, Thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: Today we met with the lovely Naomi who booked our next cruise for us. Thank you for your help and guidance and we will definitely see you again to book the next one ☺️
Hi Karen, Thank you for taking the time to leave a review! I loved reading your comments, and I know Naomi will too. We look forward to seeing you again soon.
Fantastic experience: We have just booked a Christmas holiday with Tui. A special mention to Kate. She was helpful, knowledgeable and very patient with us! Nothing was too much trouble. It was great to have face to face service and someone to reassure us and point out any possible pitfalls. This is the first time we have booked with Tui, but it won’t be the last. Thank you, Kate, we will be back in after Christmas to book again!
Hi Angela, thank you for taking the time to leave a review! I loved reading your comments, and I know Kate will too. We look forward to seeing you again after your Christmas holiday.
Fantastic experience: We visited our Broadstairs TUI store & was dealt with by Belle, she was very friendly, helpful & professional, she advised & communicated brilliantly & put us at ease whilst booking our holiday, thank you.
Hi Sue, thank you for taking the time to leave a review! I loved reading your comments, and I know Belle will too. We look forward to seeing you again soon.
Fantastic experience: Kelly has been golden while helping us find our holiday! She is friendly and considerate and ensured our holiday will be everything we need - cannot thank her enough!
Hi Jessica, Thank you for taking the time to leave a review! I loved reading your comments, and I know Kelly will too. We look forward to seeing you again soon.
Fantastic experience: We had the best experience yesterday booking our family trip to Lapland. Nikita was so patient and searched till we found exactly what we wanted.
Hi Mary, Thank you for taking the time to leave a review! I loved reading your comments, and I know Nikita will too. We look forward to seeing you again soon.
Fantastic experience: Well we choose TUI Westwood Cross for my special birthday next year to book our holiday. I knew what I wanted but didn’t know how to even start. Then we had an appointment with Elle she must have the patience of a saint . The appointment was 2 hrs long and she was so attentive giving us every option that was possible as we wanted a twin centred holiday . I can’t thank you enough for your knowledge professionalism and kindness. Thank you again Elle I’m going to have a wonderful holiday
Hey Mark, thank you for taking the time to leave a review! I loved reading your comments, and I know Elle will too. We look forward to seeing you again soon.
Fantastic experience: I booked a last minute holiday to go a couple of days later with Elle, she couldn’t have been more then helpful. Showed us plenty of options all within our budget and explained the difference in Tui blue, sensatori and platinum holidays for us so we knew what to expect. We’re still on holiday now and would recommend our all inclusive resort to everyone!! The staff really can’t do enough for us over here, Elle found us the perfect holiday and we are so grateful. She was also helpful by showing us different excursions and getting us a quote for travel insurance. 5*s all round!!
Hi Faye, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: We were looked after today by Julie. She was brilliant. Very knowledgeable and patient. Excellent service. Thank you.
Hi Alan, thank you for taking the time to leave a review! I loved reading your comments, and I know Julie will too. We look forward to seeing you again soon.
Fantastic experience: Booked holiday to ibiza at tui shop westwood just like to say elle was first class in dealing with our needs from Booking to checking passport loading the tui app on my phone with all our holiday information would definitely get elle to do any other holidays for me and recommend elle to friends and family
Hi Malcolm,, thank you for taking the time to leave a review! I loved reading your comments, and I know Elle will too. We look forward to seeing you again soon.
Fantastic experience: Naomi was extremely helpful. We got a great price and some great advice too. Well worth going into the shop, don't book online. Going to the shop could save you money.
Hi Mark, thank you for taking the time to leave a review! I loved reading your comments, and I know Naomi will too. We look forward to seeing you again soon.
Fantastic experience: Went into the TUI Holiday Store to compare holiday prices and see what they had on offer. We had great customer service and advice by Elle, she explained all holidays available in detail and matched the best ideal resort for us! I recommend going into the Store so much to those booking their first holiday like us - as Elle was able to make sure we knew and understood exactly what we wanted to know regarding airport parking etc, and also got us a great deal! Thank Elle much appreciated
Hi Samantha, thank you for taking the time to leave a review! I loved reading your comments, and I know Elle will too. We look forward to seeing you again soon.
Fantastic experience: We have just booked our holiday with Jo and she was so helpful and patient with us, she made sure we left with exactly what we wanted. We are travelling as a family with our friends and she was great at including the kids in the booking process and dealing with all our needs. Couldn’t recommend her and the team enough!
Hi Steff, thank you for taking the time to leave a review! I loved reading your comments, and I know Jo will too. We look forward to seeing you again soon.
Fantastic experience: We booked our holiday with Naomi today. She was very professional and helpful in finding us the perfect holiday and answering any queries we had regarding all aspects of the area we will be staying in.
Hi Belinda Thank you for taking the time to leave a review! I loved reading your comments, and I know Naomi will too. We look forward to seeing you again soon and thank you for booking with us again.
Fantastic experience: Booked next year's holiday with TUI Westwood cross. Great service as always. Staff very helpful and knowledgeable. Very happy with my booking
Hi Colin Thank you for taking the time to leave a review! I loved reading your comments, and I know Julie will too. We look forward to seeing you again soon.
Fantastic experience: Have just booked my holiday this week in the Westwood Cross branch. Naomi was very helpful and guided us through the process while giving us some tips and advice on activities while at the resort. She also answered all the questions we had about the holiday and transfers. If you are booking with her you are in good hands, just don't be shy to ask any questions you might have
Hi Donata, thank you for taking the time to leave a review! I loved reading your comments, and I know Naomi will too. We look forward to seeing you again soon.
Fantastic experience: Julie pulled out all the stops to help us find what we wanted, thank you so much for your help, you're a star x
Hi Lesley Lovely to see you again. thank you for taking the time to leave a review! I loved reading your comments, and I know Julie will too. We look forward to seeing you again soon.
Fantastic experience: Had a great experience today. Was helped by Meg who was very helpful and knowledgeable about different locations. I did not know where I wanted to go but knew what things I would want to do. She showed me different holidays that met my requirements. I ended up booking a amazing holiday that my family are going to love. Thankyou Meg were have to send you a postcard. The countdown is on to my holiday on the tui app, which is very useful. I can't wait. Thankyou again
Hi Gacha, Thank you for taking the time to leave a review! I loved reading your comments, and I know Meg will too. We look forward to seeing you again soon.
Fantastic experience: We recently booked our honeymoon with Kate at Westwood cross TUI. We went in having no idea where we wanted to go, but Kate quickly helped us narrow down our search. She was super friendly, extremely knowledgeable and helped book us a fantastic holiday, leaving no stone unturned. We are very grateful for all her hard work.
Hi Tom,Thank you for taking the time to leave a review! I loved reading your comments, and I know Kate will too. We look forward to seeing you again soon.
Fantastic experience: brilliant service lovely lady's would put names but can not remember 100% recommend
Hi Callum, Thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: I always use Tui for my escapes away and the staff are amazing. Today I was helped by Nikita to find exactly what I wanted. She was so helpful and patient and extremely knowledgeable. Thank you Nikita for all your help your brilliant.
Hi Wendy, Thank you for taking the time to leave a review! I loved reading your comments, and I know Nikita will too. We look forward to seeing you again soon.
Fantastic experience: What an amazing team at Westwood Cross! So much patience, support, advice and suggestions and we have managed to get an amazing holiday booked! It’s got everything we wanted including the water park on site which was a must! It’s our kids first holiday abroad and they are so excited and I can honestly say it looks absolutely perfect! Big thanks to Kelly for previous appointments and a big thank you to Ruby who was so patient with us and so helpful!
Hi Kaz, Thank you for taking the time to leave a review! I loved reading your comments, and I know Ruby and Kelly will too. We look forward to seeing you again soon.
Fantastic experience: Great service! We were very impressed with Claudia who assisted us. Claudia was friendly, knowledgeable and efficient and able was able to answer all our questions. Certainly would not hesitate to use TUI at Westwood Cross again.
Hi Malcolm, Thank you for taking the time to leave a review! I loved reading your comments, and I know Claudia will too. We look forward to seeing you again soon.
Fantastic experience: Thank you Kelly for your help with finding a holiday that ticked all my boxes. You were so helpful and informative. I really appreciated your honesty, professionalism and patience. Again thank you for the great service you provided.
Hi Tracy, Thank you for taking the time to leave a review! I loved reading your comments, and I know Kelly will too. We look forward to seeing you again soon.
Fantastic experience: Thank you, Claudia! Excellent service and also great patience shown to a family with very diverse needs. Managed to accommodate all in a short space of time. Very knowledgeable and great advice given. Looking forward to our trip!
Hi Burnett, thank you for taking the time to leave a review! I loved reading your comments, and I know Claudia will too. We look forward to seeing you again soon.
Fantastic experience: We booked a holiday to Disneyland florida instore, Kate was amazing, she was knowledgeable and talked us through each step.
Hi Lisa, Thank you for taking the time to leave a review! I loved reading your comments, and I know Kate will too. We look forward to seeing you again soon.
Fantastic experience: Went in at last minute to book holiday and we were seated with Joanne - who has the patience of a saint!! as we must have had every package holiday available up on screen !! Spoilt for choice she found us a super holiday. All the team are lovely and will go that extra mile for you. Thankyou
Hi Marney, thank you for taking the time to leave a review! I loved reading your comments, and I know Joanne will too. We look forward to seeing you again soon.
Fantastic experience: We have visited the Westwood Cross store on several occasions and have always received exceptional service from the team. Our first visit was in January, when we booked our Venice trip. Emma booked this for us, together with the excursions. Great service Big shout out to Emma and Megs for their help and advice on securing our next two holidays to Florence and Prague 2025.
Hi Andrew Thank you for taking the time to leave a review! I loved reading your comments, and I know Emma and Meg will too. We look forward to seeing you again soon.
Fantastic experience: We ventured into the TUI Westwood cross store today and received the best customer service from Kelly. There was no task too big and Kelly had all the time in the world for us. We can’t wait for our holiday and would certainly recommend Kelly to anyone. Thank you!
Hi Miss Washington, Thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We will pass your Message onto Kelly .We look forward to seeing you again soon!
Fantastic experience: Visited our local store where Kelly went above and beyond to ensure our holiday was a perfect match for us! Couldn’t thank her enough for her help, super approachable and went out of her way to support us! Will definitely recommend to family and friends!
Hi Chandre , Thank you for taking the time to leave a review! I loved reading your comments, and I know Kelly will too. We look forward to seeing you again soon.
Fantastic experience: Myself and my partner booked our holiday with Bekah. She took care of everything for us and was very helpful and was able to answer any questions we had. Would definitely recommend the WWX store for anyone looking to book their next holiday.
Hi Lawrence, Thank you for taking the time to leave a review! I loved reading your comments, and I know Bekah will too. We look forward to seeing you again soon.
Fantastic experience: Recently booked a River Cruise at the Westwood Cross branch. Ruby was amazing. Super helpful and went above and beyond to help us book are holiday. Thank you for your patience. She is a great asset to the TUI Team.
Hi Julie , Thank you for taking the time to leave a review! I loved reading your comments, and I know Ruby will too. We look forward to seeing you again soon.
Fantastic experience: We visited Westwood store again today and booked another holiday with them for next year. We arrived without an appointment but Hannah got us in really quickly and we were looked after by the lovely Naomi, who was really approachable, helpful, friendly yet professional at all times. She's a pleasure to dream with and a credit to TUI. The booking process with Naomi was really easy , especially as we were booking for our friends as well who weren't with us. Naomi was really diligent and spoke with our friends on the phone to ensure we had their permission to book on their behalf too. She booked our chosen destination - Agadir very quickly, ensured our requests were noted and our bookings linked . She also offered us options for other services that TUI supply. In this instance we didn't need them. Thank you Naomi and thank you team TUI WWX.
Hi Gerri , thank you for taking the time to leave a review! I loved reading your comments, and I know Nikita and Jo will too. We look forward to seeing you again soon.
Fantastic experience: Thanks to all staff at Westwood Cross particularly Kate who has been excellent at booking holidays for us multiple times, We hope to visit you many times in the future! Thank you Kate! Robert and Pat Hayesmore
Hi Robert and Pat, thank you for coming back to us and taking the time to leave a review! I loved reading your comments, and I know Kate will too. We look forward to seeing you again soon.
Fantastic experience: Tui Westwood Cross, Thanet, Kent I called to enquire about a Mediterranean cruise and spoke with Kate. She was so very helpful and explained everything. She sent through the details by email and suggested that as the cruise we wanted was only 2 weeks away to come into the store and book. We did just that. First we sat down with Kate and went through the details again, once happy she started the booking for us. Luckily as we were off in just a few days a big discount came through and the holiday cost us way less than we had thought. What a bonus. Kate did everything for us and I cannot recommend her highly enough as one of Tui's reps. Just have to wait now to enjoy our holiday. Thanks Tui and Kate
Hi Carol, thank you for taking the time to leave a review! I loved reading your comments, and I know Kate will too. We look forward to seeing you again soon.
Fantastic experience: We've just booked a daytrip to Lapland for our family for Christmas. Kate was amazing and thoroughly shared our enthusiasm and excitement for the trip. She answered all of our questions, gave us some handy tips and is going to consult with the elves for a couple of extra queries that we had! We're so pleased that we chose to book through TUI. Thankyou Kate, you made even the booking a pleasant, fun experience!! Can't wait to tell the grandchildren !!( Much nearer the time!!!!)
Hi Victoria, hank you for taking the time to leave a review! I loved reading your comments, and I know Kate will too. We look forward to seeing you again soon and the Children once you have told them .
Fantastic experience: My wife and I decided to book a holiday to celebrate her 60th birthday..we were introduced to Meg and she was fantastic. We hadn't been on a proper holiday for many years and Meg took away the worries and after a few questions relating to the date to what we wanted from our holiday we booked ourselves a cruise next August, thanks again to Meg and the staff at Tui Westwood cross.
Hi, thank you for taking the time to leave a review! I loved reading your comments, and I know Meg will too. We look forward to seeing you again soon. Thank you for trusting us to book your special holiday
Fantastic experience: We meet Emma she helped us perfectly, helping us get out dream holiday and cover all our questions and worries. Really lovely support. Best of the best
Hello Iveta , thank you for taking the time to leave a review! I loved reading your comments, and I know Emma will too. We look forward to seeing you again soon.
Fantastic experience: Went into the branch and dealt with Emma. After giving her a limited budget, set dates and me being as picky as I am, she was able to help find us the perfect holiday. She was attentive, and gave us all the information we needed as well as recommendations. Thank you Emma for all your help!
Hi Shannon, thank you for taking the time to leave a review! I loved reading your comments, and I know Emma will too. We look forward to seeing you again soon.
Fantastic experience: Jane at Tui Westwood cross has helped us book our honeymoon today and we couldn’t be happier! Amazing service as always, I wouldn’t go anywhere else, she is patient and understands what’s important us. I love being able to go and see Jane face to face rather than doing everything online, we really appreciate your time today Jane.
Hi Stacey, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: We popped into TUI WWX at the weekend with our 3yo daughter. We were welcomed by all who passed us despite clearly being busy. We sat with Amy and explained our hopes to go to a specific hotel at a specific time. The stars aligned as Amy had been to that hotel twice before and made us feel even more at ease that we’d chosen the right place to go as a family. Amy was bubbly, friendly and very sweet to our little one who quickly made herself at home with colouring books! Amy gave us a real personalised booking experience and I’m so excited to get into the sun! Thank you Amy and team x
Hi Emma, thank you for taking the time to leave a review! I loved reading your comments, and I know Amy will too. We look forward to seeing you again soon.
Fantastic experience: Very impressed with service from Tui at wwx. We had an appointment booked and Kate was waiting for us. She was very helpful, professional and thorough whilst also being friendly and approachable. She answered all our questions and helped us to make an informed decision which resulted in us making a booking. We would have no hesitation in using them, and especially Kate, in the future.
Hi Hazel, thank you for taking the time to leave a review! I loved reading your comments, and I know Kate will too. We look forward to seeing you again soon.
Fantastic experience: We booked a holiday to Cape Verde for next March. Emma was so good, explaining everything and suggesting options based on our wishes. We were given a cuppa and enjoyed our whole experience.
Hi Tony Thank you for taking the time to leave a review! I loved reading your comments, and I know Emma will too. We look forward to seeing you again soon.
Fantastic experience: I always book with the Westwood Cross store. I have been using them for the last 5 years. Nothing is too much trouble for them. I have dealt with Claudia over the last couple of years and she is fantastic.
Hi Karl, Thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: We went into Tui at Westwood Cross and was met with a friendly "hello nice to see you again" from Kate. We knew where we wanted to go and Kate was able to sort out everything we wanted ,from booking the Cruise to holiday parking! So thank you Kate!
Hi Colin, Thank you for taking the time to leave a review! I loved reading your comments, and I know Kate will too. We look forward to seeing you again soon.
Fantastic experience: I highly recommend using the TUI Westwood cross store to book holidays and excursions. Kelly has been assisting with our holiday and booked all of our excursions for us and she has gone above and beyond to look after us and help ensure that we have the best experience, we are now so excited to take of couple of weeks. We will definitely be returning in the very near future to get the next holiday in place.
Hi Alou, thank you for taking the time to leave a review! I loved reading your comments, and I know Kelly will too. We look forward to seeing you again soon.
Fantastic experience: Book a lovely cruise to Mediterranean last week. Jane Mills was super helpful & a pleasure to meet. She helped us with all our questions & made the booking for us. Brilliant service from Jane at Westwood Cross. Would recommend Tui .
Hi Lynda, Thank you for taking the time to leave a review! I loved reading your comments, and I know Jane will too. We look forward to seeing you again soon.
Fantastic experience: Saw "Ruby" at your Westwood store today 19th April.,who has been exceedingly friendly and polite. Her explanations on booking our trip/holiday was explicit and experienced. We can thoroughly recommend her
Hi David Thank you for taking the time to leave a review! I loved reading your comments, and I know Ruby will too. We look forward to seeing you again soon.
Fantastic experience: Nikita answered a call from the central line as 'overflow' and I am so pleased! She couldn't have been more helpful in working out a holiday for us and our two young children. The website doesn't allow filtering by kids clubs by age and/or explain if entertainment options etc are available out of high season. She also helped us find friendly times. Would 100% recommend!
Hi Sarah, Thank you for taking the time to leave a review! I loved reading your comments, and I know Nikita will too. We look forward hearing from you again soon.
Fantastic experience: Jane S from TUI (Westwood cross) was fantastic in helping us book our holiday today! She was incredibly friendly, patient, and knowledgeable. We had a seamless experience thanks to her expertise and attention to detail. We're so grateful for her assistance and can't wait for our trip! Marjan & kevin
Hi Marjan ,Thank you for taking the time to leave a review! I loved reading your comments, and I know Jane will too. We look forward to seeing you again soon.
Fantastic experience: Thank so much to Claudia for your patience and persistence to help sort out my cruise. Even though, I had booked on line, she helped to sort it out as my Asia cruise got cancelled and wanted to rebook, It took nearly 2 and a half hours and 3 online agents later but Claudia kept on going to get it sorted. She remained calm and professional. She is certainly a credit to Tui wwx. Thank you so much.
Hi Nicola, Thank you for taking the time to leave a review! I loved reading your comments, and I know Claudia will too. We look forward to seeing you again soon.
Fantastic experience: Amazing couldn't fault. Emma was fantastic helping us book our first holiday. I was very stressed and nervous about the whole booking situation but Emma made me feel so at ease made the process so easy and had the best laugh in store thank you so much.
Hi Sadie Thank you for taking the time to leave a review! I loved reading your comments, and I know Emma will too. We look forward to seeing you again soon.
Fantastic experience: The most friendly team ever at Westwood Cross. We use Jane who is the loveliest lady you could meet. She goes above and beyond for you. Absolutely amazing service and all holidays are booked with welfare and we have never been more happy to use Tui for every booking!
Hi Chloe, Thank you for taking the time to leave a review! I loved reading your comments, and I know Jane will too. We look forward to seeing you again soon.
Fantastic experience: Just booked a cruise for 2025 with the lovely Jane. Never been on a cruise before but Jane explained everything available, what's included and answered all our questions. Absolutely 5 star service.
Hi Adrian, Thank you for taking the time to leave a review! I loved reading your comments, and I know Jane will too. We look forward to seeing you again soon.
Fantastic experience: Was seen in Westwood cross store today by a women called Amy. I had a toddler with me, she was so patience and helpful. Outstanding customer service! We’ve left booking the perfect holiday. Super excited! Thanks for all your support
Hi Lorna, Thank you for taking the time to leave a review! I loved reading your comments, and I know Amy will too. We look forward to seeing you again soon.
Fantastic experience: A lovely welcome by all the staff! Thank you Jane for excellent customer service. Patience of a saint in tailor making a holiday of a lifetime. Can’t wait see what package she makes.
Hi Sharon, Thank you for taking the time to leave a review! I loved reading your comments, and I know Jane will too. We look forward to seeing you again soon.
Fantastic experience: I couldn’t recommend this branch more, I’m a single mum and was feeling anxious about booking my first solo holiday with my 4 year old. Emma helped me find the perfect place to take my daughter and we are so excited to go. Alice helped me take the plunge and finally book it. Both Emma and Alice couldn’t have been more helpful and I will definitely be rebooking though them.
Hi Karla , Thank you for taking the time to leave a review! I loved reading your comments, and I know Emma and Alice will too.Glad we found you the perfect holiday . We look forward to seeing you again soon. How Exciting .
Fantastic experience: Had a great experience with Ellie and Ruby. They made booking our holiday to Disneyland Paris so exciting. Nothing was to much trouble and with all their knowledge it made booking everything so easy. They answered every question we had. Will always use Tui to book our holidays. Highly recommend
Hi Nicola , Thank you for taking the time to leave a review! I loved reading your comments, and I know Ruby and Ellie will too. We look forward to seeing you again soon.
Fantastic experience: Alice was very helpful nothing to much trouble we haven’t booked a holiday for 4 years due to illness & Covid but she helped us all way through our booking ,we would definitely recommend Tui to our friends & family Thanks again Alice .
Hi David, thank you for taking the time to leave a review! I loved reading your comments, and I know Alice will too. We look forward to seeing you again soon.
Fantastic experience: We paid another visit to Tui in store. We have booked a lovely package thanks to our incredibly helpful and bubbly travel agent, Kate. Kate had taken the time to support us in finding the best deals available and suitable for our needs. We have visited in store many times to book our next adventure and the agents at Tui have always been so helpful, welcoming and knowledgeable, beats booking online as they also match online prices in store! Thanks again to Kate, you have made our visit very enjoyable and have helped us jet off to the holiday of our dreams!
Hi Laura, Thank you for taking the time to leave a review! I loved reading your comments, and I know Kate will too. We look forward to seeing you again soon.
Fantastic experience: We recently booked a holiday through Emma Hutson and she was absolutely fantastic from start to finish. We were struggling to find a suitable holiday for my family of six and Emma took all that stress away, finding us the perfect place. We can’t wait to go! Will definitely be coming back to Emma for next years holiday.
Hi Jon, Thank you for taking the time to leave a review! I loved reading your comments, and I know Emma will too. We look forward to seeing you again soon.
Fantastic experience: Huge thanks to Jane and Kelly who helped us in store with booking our honeymoon. We are incredibly grateful and very impressed with their excellent customer service.
Hi Julia, thank you for taking the time to leave a review! I loved reading your comments, and I know Jane and Kelly will too. Thank you for trusting us to book your honeymoon.
Fantastic experience: Very friendly and, though busy, we never felt rushed. We booked an appointment with Alice who , once again, was extremely helpful and seems to understand what's important for us in our holidays. We booked our first cruise.
Hi Jeanette, thank you for taking the time to leave a review! I loved reading your comments, and I know Alice will too. You will love the cruise! We look forward to seeing you again soon
Fantastic experience: Incredible service. Nikita looked after us from start to finish in booking our first holiday! Nothing was too much trouble, and I won’t hesitate to head straight back to book my next trip!
Hi Ruby, thank you for taking the time to leave a review! I loved reading your comments, and I know Nikita will too. We look forward to seeing you again soon.
Fantastic experience: amazing service kate we wanted to book a multi centre holiday in italy for our 20 year wedding anniversary. we were greeted by kate who asked us to give her some info on exactly where we wanted to visit and how long the trip would be. after much discussion and a plan coming together she contacted Citalia and with the help of the operative gave some very useful suggestions eg getting the train from venice to rome and rome to naples instead of flying, and several options of hotels in sorrento. we booked the trip on our 2nd visit after deciding which hotel to choose in sorrento. Throuhout both visits and several phone calls from us kate remained friendly. helpful, knowledable and professional. we would definately book with Tui again {this our first experience} and of course recommend to all our family and friends.
Hi Alyson, thank you for taking the time to leave a review! I loved reading your comments, and I know Kate will too. We look forward to seeing you again soon.Thank you for trusting us to book such a special holiday, we can't wait to hear all about it
Fantastic experience: Kelly at TUI Westwood Cross was our holiday adviser today. Big thank you to Kelly for finding and booking our perfect family getaway . Friendly, knowledgeable, great service
Hi Tracie, Thank you for taking the time to leave a review! I loved reading your comments, and I know Kelly will too. We look forward to seeing you again soon.
Fantastic experience: Jane was fantastic. We were looking to book online however after speaking with Jane, she talked us through the advantages of booking with the shop directly and we ended up with the perfect holiday. Janes knowledge meant we found the perfect trip for the whole family so a massive thank you! We will certainly be booking all our holidays through Jane at westwood from now on.
Hi Ben , thank you for taking the time to leave a review! I loved reading your comments, and I know Jane will too. We look forward to seeing you again soon.
Fantastic experience: Excellent service from Ellie at Tui westwood cross. It was a very busy Saturday afternoon when we arrived. We had to wait 20 minutes to be seen, but when we were it was worth the wait Ellie couldn't do enough for us and answered all our questions and booked us the holiday we wanted at a better price than was online so definitely worth the drive down to talk to a real person.
Hi Nick, thank you for taking the time to leave a review! I loved reading your comments, and I know Ellie will too. We look forward to seeing you again soon.
Fantastic experience: We always visit Jane in the Broadstairs store to book our holidays. She knows what holidays we want and never fails to find a new location for us to visit. Would highly recommend booking an appointment with Jane.
Hi Beverley, thank you for taking the time to leave a review! I loved reading your comments, and I know Jane will too. We look forward to seeing you again soon.
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