TUI Holiday Store

Fantastic experience: Fabulous experience. Easy and efficient with Tata

Fantastic experience: Charlotte was an excellent Travel Agent and took care for every last detail of our needs, massive praise to her

Fantastic experience: I've always booked my holidays with Lisa, and always will.

Fantastic experience: Always book with Ellie - 5* service! The whole Waltham Cross staff are lovely!

Fantastic experience: Luca the travel agent was the best and most helplest person ever they really made my day definitely go Waltham cross to book your holiday 100/100 BRILLIANT SERVICE THANKS LUCA

Fantastic experience: I couldn't wish for better help and assistance. Thank you Lisa!

Fantastic experience: We have used this TUI branch for years they even helped us book our wedding in Cuba back in 2012. All the staff are amazing and are happy to get involved and share their experiences and advice with the different countries they have visited to help us get the best out of our holiday. Want to say a huge thanks to Martine for having the patience with us

Fantastic experience: Thank you to Luca who gave us exceptional service when booking our holiday to Italy. We booked it with ease, and Luca gave us many personal options of places to visit and hotels to book into. Luca was incredibly knowledgable throughout booking our holiday. We cannot wait to book another with him.

Fantastic experience: Had excellent service with Luca. Luca answered any questions we had and went above and beyond to secure us our holiday. Even gave us personal recommendations which was a big help. Would book with Luca again. :)

Fantastic experience: Booked with Ellie today. Very satisfied! Thank you

Fantastic experience: I spoke with Ashley at the Waltham Cross branch yesterday. She was extremely helpful in booking some flights for me and also offered me insurance, which i had totally forgotten about. She explained everything to me and made the whole process a delight. Within a few minutes, everything was booked and i had received my confirmation. Five star service ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: Booked a holiday to Zante with Tara today. She was so helpful and friendly. Can't wait till August!

Fantastic experience: Always book through TUI. As old age and decreased mobility creeps on it is always reassuring to have sat down and talked thorough all aspects of a holiday before booking. Staff in Waltham Cross shop are always helpful and obliging. On this occassion it was Melissa who answered all our queries but all staff excellent

Fantastic experience: Having 50 years of Customer Service experience, I have to commend the service given by Lisa at your office, Lisa assisted both myself and my friend book a cruise for this year, Lisa was extremely friendly, kind and professional, something you don't find much these days, Tui should be very grateful that they have a young lady so attentive to delivering excellent customer service working for them, it has reassured me that booking with Tui was the correct company to book our holidays with. Congratulations Lisa, job well done.

Fantastic experience: We booked our family holiday with Charlotte at the Waltham Cross branch today. She was absolutely lovely! We went in with some fairly specific things on our wish list and Charlotte managed to find us our perfect holiday within our price range! It’s always nice to talk to a human being and get personal recommendations. Everyone in branch was friendly and welcoming. Overall, a great experience!

Fantastic experience: I cannot thank this lovely team enough. Mel, Ashley and their lovely team collectively helped find my daughter and I the best holiday. They didn’t rush me they took their time and went above and beyond for us. Thank you once again for your excellent customer service!

Fantastic experience: Wow! Ashley was fantastic, great knowledge, nothing was too much for her. I would definitely book with her again.

Fantastic experience: Booking my first trip with TUI was an absolute pleasure! From the moment I walked through the door, I felt completely at ease. Luca greeted me with a warm, welcoming smile and shared an impressive wealth of knowledge about destinations and experiences. He made the entire booking process effortless, answering all of my questions with ease. I’m so grateful to Luca for finding me the best deal, and I’m beyond excited for my upcoming trip!

Fantastic experience: Ordered my Kenyan Shillings online and requested Tracie to get them all in small notes. The wonderful Tracie had them all ready for me today when I went to collect them. I have always had very good service from this shop. Well done! I'm resending as it seems the first time it did not get through.

Fantastic experience: Everyone in the branch was Very helpful sorted our holiday for us nothing was to much trouble .especially from Melissa who sorted the booking for us. Would not hesitate to recommend them Brian graham

Fantastic experience: Best service with the help of Melissa. We were looking to fly out to Cape Verde with only one week notice and she found us the best deal. Very helpful with helping us to do our visas, accomadation and excursion and managing to get us the best deals.

Fantastic experience: Katie has been incredible helping us book an amazing and complex trip for 3 separate families next year. We had a hundred questions and very complex needs which Katie was able to work through and get to a solution that worked for us all

Fantastic experience: very helpful foreign exchange lady Tracie. Excellent service. We shall be back.

Fantastic experience: As someone who normally books my holiday online, it was a very pleasant experience to be doing it in person at this branch. The whole team present were friendly and smiling when I came in. Katie was very helpful in helping me book a holiday for my parents, and patiently answered my questions. I felt she was just as invested in ensuring my parents had an amazing holiday as I did, and they did indeed come back happy. Will defo come back to this branch

Fantastic experience: My wife and myself have just booked a cruise with the help of Melissa and the team. We found the staff so helpful and patient. Thank you very much team, we will see you again soon hopefully.

Fantastic experience: Tara was fantastic and helped us decide on our Greek holiday. Very patient and knowledgeable.

Fantastic experience: Melissa was spot on with helping us choose our holiday, fulfilling all our criteria. Thanks Melissa!

Fantastic experience: You must come here for any holiday needs! Luca was lovely he was so helpful very warm and was outstanding in his customer service. I've never felt more at ease and relaxed about the kind of insurance I was getting and it really helped as it's not my strongest knowledge. If you get lucky enough to be served by the warmest smile that luca has know that he will make sure your FLYING with comfort. :)

Fantastic experience: We always book our holidays with Lisa and have always been happy with her service. Thank you.

Fantastic experience: Very helpful team. Gave me and my family recommendations and honest opinions. Melissa was a great help on picking a hotel in Turkey.

Fantastic experience: We had an extremely smooth booking process with Lisa. Great customer service and ensured we got the best holiday available. Lisa Went above and beyond. If your booking a holiday ask for Lisa

Fantastic experience: I had the best experience booking our large family holiday with Ellie, she made a daunting and confusing task so easy and simple, breaking down the individual costs for everyone and she excellent knowledge and advice. Ellie called when she said she would and was super friendly and helpful, nothing was a problem for her. I would highly recommend coming to the TUI store, and HIGHLY recommend speaking with Ellie, she was fantastic!

Fantastic experience: Katie, what a star, the staff at this branch are so helpful and professional Would highly recommend this tui branch

Fantastic experience: As usual a friendly trip to the TUI shop in Waltham Cross to book our holiday for next year. Luca was very friendly and helpful with our booking and explained everything we needed to know. Great service.

Fantastic experience: Popped into the Waltham Cross store nothing was too much trouble! Katie was especially amazing and so helpful finding our perfect holiday! Thank you!

Fantastic experience: Just wanted to say a huge thank you to Lisa for all her help last week in assisting us to book another Marella Cruise. We couldn't get to the shop, but she was more than happy to book it over the phone for us, and gave us great tips on how to improve our booking - great services, thank you Lisa

Fantastic experience: I phone up because the website wasn't working. I was put through to Luca who was very helpful and very patient with me as I was booking for 6 people I wouldn't hesitate in using Luca again very happy with the service.

Fantastic experience: Booked my 1st holiday with Tui Charlotte was very helpful and her colleagues giving advice will definitely be booking with them again. Thank you

Fantastic experience: Booked another holiday through Tui at Waltham Cross Hertfordshire and as usual everyone is happy and helpful. We would like to say an extra big THANK YOU to ASHLEY AUSTEN, who as always is super efficient, nothing is ever too much trouble and is amazing. Keep doing what you do! Thanks x

Fantastic experience: Went in today on the spur of the moment, helpful friendly advice. Much easier than booking yourself online and you still get the discounts! Lanzarote here we come! Thank you Melissa!

Fantastic experience: Booked our hols with Melissa, very pleased with all her help and knowledge and will visit Tui again.

Fantastic experience: An excellent shop with smiley faced staff. I was there today to see Tracie to collect my holiday money for my trip to Brazil. As usual it was all ready for me and in the notes I had asked for. I hate it when you have all large notes and have to give equivalent of £10 as a tip!!

Fantastic experience: Just came back from an excellant Tui holiday in Portugal and went straight back into the shop to speak with Melissa who was very helpful and we are now booked up for 11 days in Madeira for 2025. Always prefer the in shop experience. Melissa and the team are always a delight to deal with and make booking a worry free experience. Thanks guys.

Fantastic experience: Had an amazing time on our recent holiday. We booked with Martine and she recommended some fantastic restaurants and local attractions to visit. We will be back to book our next holiday with her very soon. Thank you for you great advice.

Fantastic experience: The staff in this shop are always smiling and helpful and I especially point out Tracie who dishes out my foreign currency whenever I have ordered it online where you get better rates. Well done Tracie.

Fantastic experience: Booked a family holiday in store with Katie. She was fantastic from the moment we walked in store. Friendly, knowledgeable and super helpful. Definitely recommend.

Fantastic experience: Staff are excellent, knowledgeable, kind and helpful. I always book my holidays in store and so do my family. My family and I always prefer to book our holidays in store with the support of a travel agent. Charlotte is a amazing travel agent!

Fantastic experience: Booked Mauritius with Katie. Very informative and patient after me asking numerous questions over several months. Would definitely book with her again

Fantastic experience: I recently had the pleasure of visiting the Tui travel agent in Waltham Cross to book a holiday for my family, and I couldn’t be happier with the experience. From the moment we walked in, we were greeted warmly and felt immediately at ease. The highlight of our visit was undoubtedly the exceptional service provided by Lisa, our travel agent. Lisa went above and beyond to help us find the perfect holiday to Alvor in Portugal. Her knowledge of the destination and attention to detail were impressive. She patiently answered all our questions, provided valuable insights, and tailored our holiday package to meet all our needs. Thanks to her expertise, we are now looking forward to an amazing trip. What stood out to me was the importance of booking a holiday in person rather than online. The personal touch and professional guidance we received from Lisa made a significant difference. We felt reassured and confident in our choice, knowing that everything was taken care of. We will definitely be using the Waltham Cross Tui branch and Lisa for all our future holiday bookings. Thank you, Lisa, for making our holiday planning such a delightful experience! Thanks again from Ed, Harriet and Lyra

Fantastic experience: Thank you Martine- we really valued your time today- patient, knowledgeable and professional

Fantastic experience: Thank you so very much Ashley, as always booking the holiday to Florida Disney with yourself was 'magical' . Thank you again for making the navigation of the booking so simple, easy and quick from a customer perspective. Very much appreciate the hard work that goes into actually getting the holiday booked on the system. We will always keep coming back to you as time has proved having booked all our holidays for the past 15yrs with yourself and the team at Waltham Cross. Xx

Fantastic experience: Amazing advice and assistance from Ashley helping us to book a fabulous holiday to Disneyland. We are returning customers as her knowledge and expertise has helped us book some fabulous holidays in the past and we are already counting down to the next one.

Fantastic experience: Very professional and helpful. Patient and kind. Goes a long way. Thank you Ashley.

Fantastic experience: Booking my holiday with Luca was very helpful. He got everything and I got a better price than expected.

Fantastic experience: Charlotte was lovely very helpful and friendly person and couldn't don't anymore

Fantastic experience: After hours of me scrolling threw tui online to find the perfect holiday, my wife and I went in to the shop and met with Charlotte, we explained everything that we wanted, Charlotte took time and consideration in to planning our perfect holiday. We booked turkey and we couldn’t be happier, thank you Charlotte

Fantastic experience: Thank you very much Tara for the help booking our last minute trip. Service was very good and helpful!

Fantastic experience: Today we booked our family holiday for next year, Charlotte went above and beyond to help us find the perfect holiday, Charlottes knowledge and expertises are second to none. We were so happy with everything. I cannot recommend Charlotte enough. Thank you

Fantastic experience: Visited the Waltham Cross store today to look at holidays for next summer. Couldn't of asked for better service from Melissa, she was very polite, friendly and helped us find our perfect holiday for summer 2025! There was also another lady in there who greeted us as we walked in (sorry I can't remember her name) and she was very polite and helpful, she even gave us feedback on the hotel we liked as she went last year! Thank you so much to these lovely ladies! We can't wait for our lovely holiday to halkidiki next year!

Fantastic experience: Just booked my first Tui holiday with Tara who was extremely helpful and made my experience so easy. Thanks Tara!

Positive experience: Very welcoming Tara was very efficient and helpful. Managed to book and get some help in choosing accommodation aswell

Fantastic experience: Went to our local Tui in Waltham cross for booking of holiday as too confused with various apps online. Why didn't I do this first time!!! Popped in Met Lisa who took us through our requirements, booked our holiday with ease, Lisa saved us hours of trolling through the Internet. Will certainly do this next time.

Fantastic experience: Tara gave a gr8 service, really helpful and informative, put my mind at rest as a 1st time holiday flier. Will definitely come use TUI again, and recommend your company to others.

Fantastic experience: Staff always so friendly & helpful I booked online but received excellent follow up help through Waltham Cross office via telephone - thank you so much

Fantastic experience: Very nice, everyone is friendly and helpful.......return every time I want to go on holiday and Luca always goes that extra mile when trying to sort out some good holiday deals

Fantastic experience: Luca & Lisa were so helpful and knowledgeable at the Waltham Cross branch of TUI, and helping us to plan a very last minute holiday. We couldn't recommend them more!

Fantastic experience: Visited TUi in Waltham cross on Saturday, Ashley immediately came to greet us. She helped us go through all of our options and was very knowledgable with the hotels and destinations with some great advice. We came back the next day to book with Ashley and we are all very excited for our holiday! Thank you Ashley for your amazing service and we will be back soon to sort out experiences! Athos, Alex & Olivia

Fantastic experience: We booked our holiday with Tara. V friendly and happy to help us with information and knowledge as we were undecided on destination. Appreciate these high street stores as it's much nicer to go in chat to someone and ask questions and then book once you have all the info you need. Have used TUI since 2018, highly recommend this store. Thank you TUI x

Fantastic experience: I would like to say how once again Martine has help us to organise another big holiday for us sorting the bookings for our cruise talking us through the cabins asking us what we are looking to get from the experience and getting us onto the App and then she has offered to organise the flights for us once they are available to book we couldn’t have asked for a more competent person Thankyou Martine

Fantastic experience: Ashley at Tui, Waltham Cross booked our holiday she was very helpful and found us the perfect holiday, nothing is ever too much. We always enjoy going in to Tui. Our holiday begins from that moment. Excellent customer service and they go above and beyond. Thank you for all your help.

Fantastic experience: We have just booked our family holiday with Ashley and was very impressed by her knowledge and customer service. Can't praise her enough, thank you tui and more importantly thank you Ashley. We will have no hesitation in booking our next holiday here in Waltham Cross.

Fantastic experience: We always book our holidays at TUI Waltham Cross and Lisa is so helpful when booking as we don't like using online and find having a friendly person to help makes our holiday start as soon as we book.

Fantastic experience: Great store & staff, very friendly & welcoming. We have just booked (again) with Tui and Luca who helped us find the perfect place for us, went above and beyond to help us, we will definitely be booking again soon ✈️

Fantastic experience: Hi Please note this is a very honest live review which I just wish to share about the Tui Store Waltham Cross. All the staff are so friendly & polite they are honest and go the extra mile! If the call gets dropped they call back straight away (many companies please take note) the customer service was so good and a very large Thank you to Melissa who went the extra mile!! Miss Gwendoline Brown

Fantastic experience: For the past 6 years I have booked through Tui Waltham cross branch. They are all so friendly and helpful. Yesterday I came to the branch and Charlotte helped me booked. Charlotte was so friendly, professional and couldn't do enough to make sure all the boxes were ticked for me. Its much appreciated. Thanks so much Charlotte. Will always book in branch.

Fantastic experience: Tui Waltham cross store. Thank you Katie for making it fun, easy finding & booking a holiday all is well for my chosen holiday.✈️

Fantastic experience: Katie Has been so helpful and patient with booking our holiday 100% 1st class service all the way can't wait too get on that plane now x

Fantastic experience: I live in Greater Manchester but wouldn’t book my holidays with anyone else but Luca from the TUI Waltham Cross store. He has gone above and beyond on many occasions for myself and my family and is a credit and an asset to both the store and to TUI. I have been travelling with TUI for many years & need to book accessibility but the only time it has been right is when Luca has booked my holiday. He is incredible & along with his excellent customer service skills, he is the loveliest person & makes you feel like the most important customer. He always calls when he says he will & does everything he promises to do too. He is just the best!! Thank you Luca for everything you do and have done for me and my family, we all appreciate you so much, and I’ll definitely be back to book our next holiday, keep being you!! Zoë

Fantastic experience: I booked a holiday with Melissa. She was great found us a lovely place in Lanszarote within our budget. Very knowledgeable and helpful. Lovely personality.

Fantastic experience: Luca was very helpful and professional was a great experience dealing with him and would recommend him and the company to anyone looking to book any kind of travel

Fantastic experience: Booked a holiday with Ellie. Brilliant experience. Lots of patience and lovely young lady. Tracey recommended the hotel - thank you both!

Fantastic experience: First class help from Melissa today. She went above and beyond with our booking when I thought it wasn't possible to fix. Can't thank you enough for your kindness professionalism and guidance.

Fantastic experience: Lisa, in the Waltham Cross branch, is amazing. She is extremely knowledgeable, very helpful, honest and most importantly for us...patient! Thank you for all your support.

Fantastic experience: Fantastic service and staff very nice and helpful. My advisor was Melissa very easy to talk to, definitely recommend this store

Fantastic experience: Went into store today and everyone was so lovely. Booked a holiday with Lisa, who was so helpful and friendly, she made the whole process so easy. Will definitely be going back into store to book future holidays.

Fantastic experience: We were helped by Melissa to book a holiday she was amazing. So helpful , professional and very pleasant. Will definitely see Melissa for my next holiday. The rest of the staff were very pleasant as well.

Fantastic experience: We visited this store on Saturday we were undecided and unsure of where to go for a holiday for a special occasion! It's so easy to look on the website but it created more questions than answers & decisions! We were seen by Charlotte who helped us to come to a decision, she took everything into consideration and helped us along with her colleagues Lisa for some real life experiences from previous customers and personal recommendations and we felt totally happy with our tailored holiday to meet our needs! Not only that but they price matched our holiday in store with the website and all our questions and needs answered! Nothing can be more personally met! Thank you TUI for keeping this store on the high street and a massive thank you to Charlotte too!

Fantastic experience: Many thanks to Lisa at TUI Waltham Cross. We definitely had the 5* treatment. She was friendly, helpful, knowledgeable and it was so good to have a face to face service. Lisa helped us to get exactly what we wanted from our holiday. Coming in store we had her recommendation of a day trip from our Resort to Puerto de Mogan by boat, she knew just what we would like. Lisa described the Hotel and surroundings and recommended walks we could go on. Many, many thanks Lisa

Fantastic experience: Great service from Tui Waltham Cross as usual. On this occasion, our agent, Lisa, went above and beyond, ensuring that our every need was met, to create another perfect long haul holiday for my wife and I. She researched not only the hotels but also what board basis suited our needs best, flight options, transfers and even destination climate, and her knowledge, professionalism and friendly demeanor filled me with confidence. The time and effort that Lisa put in only confirmed my belief that booking holidays through our local Tui store is, by far, the best way to go, so, thank you Lisa for changing the prospect of creating and booking a holiday of a lifetime from daunting to a pleasurable experience, meaning that I didn't have to overcome the hurdles often associated with navigating complex and confusing travel sites. I would also like to praise Lisa's colleagues in the store. Having spent some considerable time sitting with Lisa, I was very impressed with the way that her fellow agents dealt with other customers and always answered Lisa's incoming phone calls quickly and courteously to ensure that her full attention was with me. As a many times returning customer, I can confirm that my recent experience with Lisa has bolstered my confidence in Tui and look forward not only to our next trip, but to future holidays, wherever that may be

Fantastic experience: Luca Tui Waltham cross provided a very friendly no rush service with book my holiday. Explained every step clearly and was patient with making our booking. Highly recommended :)

Fantastic experience: Booked a holiday for May with Ashley. We told her what we wanted She wrote it all down and said lets see what we can find. We were shown various resorts, after a while we decided what we liked the went through the process of booking rooms, then the flight, seats, airport. Ashley was so patient with us. This lady deserves all the praise she can get she is a credit to your company very polite a real pleasure to talk to. When we walked in we were greeted like royalty because we have always booked holidays with Tui and always used Waltham Cross they know us which makes us feel special. Even the lady on the on the change desk called and said nice to see you again. Bev Steed & Val Davis

Fantastic experience: I visited your store yesterday.. I'm not local but couldn't book via the app so popped in to sort my holiday. Ashley was the representative helping me and I have to say she was exceptional! My booking did not go smoothly and although it took a little time I left the store extremely happy with what I had booked and it was thanks to Ashley's persistence Thankyou Tui and special thanks to Ashley

Fantastic experience: Excellent customer service with Luca, so helpful and passionate, no pressure to book. First time with TUI, will definitely go back to this store.

Fantastic experience: I always book my holiday thru Lisa, she goes above and beyond to sort us out, we love her.

Fantastic experience: Mum, Dad and I went into this store today and was helped by Katie who was extremely helpful. She was kind, courteous and bubbly, and at no point did we feel pushed into booking on the day. However with her professionalism and her personality, we were more than happy to go ahead and book with her there and then. Highly recommend Katie for booking your perfect get away. Thank you again Katie for all your help.

Fantastic experience: Very impressed with the service we received from Ashley in the Waltham cross branch, we walked in initially wanting to book Thailand but did not know where was best to go, Ashley was very helpful and informative, with regards to the best time of year to go and which area was best to meet what we wanted to get out of this trip, this really helped to customise our experience. We have booked our trip and are very excited! Would definitely recommend Ashley to anyone who is not sure what they are looking for. Very friendly & will be sure to book again. Thank you Ashley!

Fantastic experience: was served by Luca, who had great knowledge, and made us feel comfortable, welcome, and sorted all our requirements out to book our holiday. This store is definitely worth a visit David & Denise Taylor

Fantastic experience: Lisa, as always, many thanks for all your help with our booking today. We have booked a number of holidays using Lisa at TUI Waltham Cross over the last few years and she has always been absolutely fantastic (as are all of the staff at TUI Waltham Cross). Lisa is extremely helpful, friendly and knowledgeable. She is also ready to help with any follow up queries or requests that we might have after we have made our booking. Given the excellent service and the expert/tailored advice that is provided, we see it as a real benefit to book our holidays through the TUI store in Waltham Cross rather than via the Internet.

Fantastic experience: We have been booking in store at Tui Waltham cross since the store first opened many years ago as we find the face to face much better than online. Lisa has been fantastic in getting everything that we want for our holidays going into great detail for us, we popped into the store just after Christmas and Lisa booked us another holiday to the Maldives ensuring we have another perfect holiday. Thank you Lisa and the rest of the staff

Fantastic experience: I headed in store today in hopes to book something for the end of the year. I was greeted with a smile by Martine who was very understanding of what I wanted out of a holiday and managed to find me exactly what I was looking for. She made the process quick and easy and I’m very grateful for the help. I will definitely be returning in store to book holidays in the future. Thank you!!