TUI Holiday Store

Fantastic experience: Booked a family holiday with Laura in the store. Laura made sure we had everything covered and kept us informed with everything, brilliant value for money. Fantastic service and a fabulous holiday! Thank you Laura for going above and beyond!

Fantastic experience: Massive thank you to the TUI Hereford team for organising the perfect 2026 trip!Special mention to Natalie she was so helpful and attentive Thank you to Tracey and Charley too

Fantastic experience: Great service from Phoebe at TUI Hereford, who helped us choose and book a special holiday to celebrate our 30th wedding anniversary next year. Initially we were considering the Caribbean but were unsure if it was right for us. Phoebe listened carefully to our preferences and as a result suggested Sri Lanka, a destination we hadn’t even considered. Once decided on the destination, Phoebe was able to design the perfect holiday tailored exactly for us, paying huge attention to detail; we are so grateful for her hard work and professional attitude and can’t wait for our trip in February. Thanks too to manager Tracie and the other member of the team (sorry, don’t remember the name of the lady behind the foreign exchange desk) who also helped us with information on Sri Lanka to help us book our special trip!

Fantastic experience: Had the most relaxed and informative booking with Phoebe in the Hereford TUI shop for a trip to New York. Nothing was too much trouble, she went out of her way to ensure all questions were answered and that I had thought of everything when it came to the details. I wouldn't hesitate to contact the Hereford shop every time from now on as they price match the online prices and you get sooo much more speaking to a human. Thank you Phoebe.

Fantastic experience: We have just booked our 3rd River cruise with Natalie in the Hereford store. She has always gone above and beyond, nothing has been too much trouble. It was my first time flying and Natalie arranged assistance at the airport which incredibly helpful. She helped calm my anxiety every step of the way. Natalie is a real credit to the Hereford store.

Fantastic experience: Ryan was friendly, courteous, and professional, certainly the reason we would always book with TUI Hereford. We are regular travellers, and Ryan is up there with the best , Thankyou Ryan for all your help today, we have your name now…..Tracy wasn’t bad either ,aTop team 10/10

Fantastic experience: The help and assistance we received from Charley Stone in finding our holiday cruises was comendendable. She was both patient and knowagble helping us through the plertha of choices in finding us two perfect cruises. We Can't thank her enough.

Fantastic experience: We recently used Tui Hereford as we searched for our next Holiday. Tracey, who dealt with our enquiries was brilliant. We were given plenty of options to suit our dates and budget and the response from them was quick and informative. Would definitely recommend

Fantastic experience: Thank you to Phoebe for booking our holiday today, very knowledgeable and would recommend.

Fantastic experience: Lee helped me chose a lovely hotel, was knowledgeable and very accommodating, he listened to my requests and was professional. I would definitely book using Tui Hereford again.

Fantastic experience: We always book instore as the staff there are always very friendly and knowledgeable about where to go. Booked with Charley this time and due to unforeseen circumstance had to change the dates, so the next day rang Charley who handled it all with no fuss or complications. Would always recommend Tui.

Fantastic experience: Today we walked into Hereford travel agents. We were greeted by a lovely young man named Ryan. He made us feel welcome right away and was very helpful.Ryan had very good knowledge of destinations in Europe. He listened to our choice of destinations and was able to help. One hour later we left happily with a holiday booking . Couldn’t have asked anymore from him.

Fantastic experience: Once again I have been very impressed with the efficiency and competence of the staff at Tui Hereford. Today I had the pleasure of meeting Charley, who dealt with my requests and offered additional advise so to make my holiday experience even better! I have no problem in recommending the staff here.

Fantastic experience: I can’t recommend Henry at TUI Hereford enough. Friendly, knowledgeable and efficient. Highly recommend! Thank you, Henry!

Fantastic experience: We have recently been to this store to book our first family holiday is 7 years! We have never used TUI before, and was a great first experience! We were sat down with Ryan and his service was incredible, he came across very experienced and knowledgeable and has been extremely helpful with all aspects! Thankyou Ryan for your great professionalism!

Fantastic experience: Ryan served my wife & friend yesterday in Hereford Tui and he was so helpful, very patient and found the perfect holiday for them. Fantastic service, thank you Ryan

Fantastic experience: A big thank you to Phoebe for booking us our holiday, she did an excellent job and very professional. Really looking forward to my holiday. Thank you

Fantastic experience: Just been into tui Hereford and booked a package holiday with the amazing Phoebe . Fantastic customer service and really took the time to help us choose the perfect holiday for us . She helped us choose the correct holiday with our destination in mind and with a budget that suited us all . Highly recommended and went above and beyond . Thanks so much Phoebe ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: We visited Hereford store this morning to be greeted by Tracey and her team. Always so welcoming and friendly. We had an appointment with Sarah P to discuss the early booking of the recently released 2026 cruises. Sarah knew everything about the Caribbean cruise we were interested in and her amazing knowledge was incredible, we looked at several itineraries and dates and decision was made to travel April 2026. We cannot thank Sarah enough for helping us book yet another cruise with TUI and I'm sure it won't be the last. Sarah you are amazing and we thank you so much, you are a credit to TUI Hereford

Fantastic experience: Fantastic help from Lee today helped me book an amazing holiday for a great price, I highly recommend going here and speaking to him as he really knows his stuff. Will be back to book our next holiday without a doubt.

Fantastic experience: Fantastic service from Charlie the last few days helping me sort out some concerns with my holiday over the phone . Polite , efficient and very understanding , couldn't have asked for more ..

Fantastic experience: I had a query about upgrading accommodation and Charley was so helpful and polite Then had a couple of last minute queries before our holiday tomorrow and she put my mind at ease and sorted everything for me She is a credit to the Hereford store and I am ever so grateful to her for her help and kindness

Fantastic experience: I spoke to Lee in the Hereford Store regarding my sisters Assisted Service at the Airport for our forthcoming holiday. He was very helpful and friendly (as always from TUI) this was sorted so quickly by him i was very impressed, thank you Lee keep it going.

Fantastic experience: Sarah from tui hereford highly recommend as listens to what u want and is very polite to

Fantastic experience: We had the unfortunate experience of having to cancel our fully prepaid holiday due to my husband falling ill unexpectedly. Thankfully, Tracey, customer support manager at Hereford office, was an absolute lifesaver! From the moment we contacted her, she went above and beyond to assist us every step of the way. Tracey provided invaluable guidance and support, helping us navigate the process of obtaining a full refund from our insurance company. Her professionalism, empathy, and dedication were truly remarkable. Thanks to Tracey's efforts, we were able to resolve our situation smoothly and efficiently. We cannot thank her enough for her exceptional service and would highly recommend her to anyone in need of assistance. Five stars are not enough to express our gratitude! Tracey, you are simply the best!

Fantastic experience: Served by Ryan in TUI Hereford who really put himself out to arrange our city break. This is the second time we have used Ryan and will continue to book our trips through Ryan and Tui

Fantastic experience: Was absolutely amazing picking our holiday as our first couple together, very polite knew what he was doing and a great example for the company

Fantastic experience: Went to book a holiday with Phoebe she was so so helpful and knowledgeable with where to go and has been amazing with booking

Fantastic experience: We always have excellent service form hereford TUI. Phoebe booked our holiday this time, she was really helpful and informative.

Fantastic experience: Excellent service from TUI Hereford. Special thanks to Phoebe and Tracey

Fantastic experience: the whole experience was easy and stress free! Ryan was a well mannered gentleman who was very kind and helpful. He was clear and informative about all of our options as well as providing us with some educative knowledge about our destinations! Amazing customer service, Ryan was also able to give us some choices of different insurances! Anyone looking for a top notch experience come to TUI Hereford and see Ryan!!

Fantastic experience: Lee was very helpful and we've just booked two holidays with him in places we hadn't considered entirely due to his knowledge, enthusiasm and friendly approach.

Fantastic experience: Booked a Tui tour and couldnt have been happier with the service we received from Pheobe and everyone else in store, all were polite, and helpful and Pheobe booked exactly what we wanted and explained everything clearly for us so no hidden surprises, Excellent customer service all round, thank you Tui Hereford!

Fantastic experience: Booked our summer holiday today at TUI Hereford and was served by Phoebe. She was amazing, lovely and friendly and helped us find a lovely holiday.

Fantastic experience: Sarah preece was absolutely amazing, found us the perfect family holiday , thank you so much

Fantastic experience: Dealt with Phoebe who is so helpful nothing is too much trouble super experienced and knowledgeable just fabulous

Fantastic experience: Ryan at Tui Hereford store was brilliant at helping us book our holiday, arranging everything needed to make our stay comfortable and enjoyable.

Fantastic experience: Caitlin is an absolute valued asset to your store she dealt with everything seamlessly for me and I had some quite tricky requirements. Excellent service Caitlin and would not hesitate in contacting for my next holiday requirements can not recommend you enough. Thank you

Fantastic experience: Very good service from Ryan when we recently booked a last minute cruise over the telephone. Charley was also very helpful when we visited the store to sort out a change of details.

Fantastic experience: I cannot thank sarah enough for the help she has given us booking our most amazing holiday! Sarah goes above and beyond in every way possible to help with what you’re looking for. Sarah has the best personal character and sense of humour, I would highly recommend her to anybody wanting to book a holiday!

Fantastic experience: Sarah was brilliant with helping us book our amazing holiday

Fantastic experience: We had the best service from the lovely Phoebe she was so helpful and gave us lots of advice on booking our trip to Cape Verde. We are currently enjoying every moment of our holiday and everything is perfect. Excellent customer service! Phoebe is a super star a credit to TUI Hereford and we’ll definitely be back for future holidays! Highly recommend booking with Phoebe!

Negative experience: Absolute shocking service wouldn't book with tui again weren't helpful at all and ended up going to head office. Really unorganised one person says something and then the other says the complete different. Total waste of time.

Fantastic experience: Big shout out to all the staff in store who are always friendly and helpful especially Charley who booked our holiday this year we had a amazing time in Majorca

Fantastic experience: We recieved a call today off a lovely lady called Mandy who was just checking we had everything in place for our holiday. This is the first time we've had a courtesy call but it was lovely to recieve from such a helpful and happy lady

Fantastic experience: Sarah was incredible to book with, efficient, great customer service. Highly recommend Sarah!

Fantastic experience: Fantastic experience. Jack was very helpful went through everything thoroughly. Will be booking here again.

Fantastic experience: Thank you to Jack for helping me plan what was a summer to remember! Everything was perfect

Fantastic experience: Always book my holidays with Jack in the Hereford shop. So friendly, attentive & knowledgeable. Thank you again, look forward to booking many more ☺️

Fantastic experience: Always book my holidays with the wonderful team in hereford, so friendly and a great atmosphere in there too! Thank you Jack for your help when booking our many wonderful holidays, long may it continue!

Fantastic experience: Charley is so helpful, professional and friendly. She makes the whole booking process very easy. She keeps us up-to date with our welfare needs and leaves us feeling extremely confident that everything is in hand with nothing to worry about. I would highly recommend her to everyone and will always use her for our future travel plans. Thank you so much Charley for everything.

Fantastic experience: I booked my holiday to Tunisia in the Hereford branch with Charley - she was very knowledgeable and helpful! Will definitely be back to book with Charley in the future

Fantastic experience: I booked a holiday with caitlin,she was very friendly,helpful,and informative,wouldn't hesitate to book another holiday with her again.very happy

Fantastic experience: Super easy to book an appointment at the Tui Hereford store online, we arrived 15 minutes early which was no problem. Charley dealt with us, she was very understanding, friendly and booked our holiday for us based on what we told her we wanted. Charley was happy to answer any questions that we had and was all round a great experience!

Fantastic experience: We visited the store last week to book a holiday for two families together. We’d already got a shortlist but Charley told us everything we needed to know about each one. She was a great help and had so much time for us. Thankyou Charley.

Fantastic experience: I booked my family holiday for May 2024 to the costa del sol with Natalie, I must say she is an absolute credit to your company. Nothing is to much trouble for her and her customer service is wonderful. She shared her experiences of previous family holidays she’s been on with her little boy and was happy to answer any questions that we had. Will definitely be booking with her again.

Fantastic experience: I called into the Hereford branch on Tuesday to get some advice on a holiday to Greece. Natalie acknowledged me straight away and gave me some really helpful advice. I wasn’t planning on booking then & there but all my needs were met so I went for it! Thanks again Natalie for being so patient with me.

Fantastic experience: We had always wanted to go on a cruise and we are so glad we had Natalie helping us with our choices. She was super welcoming and gave us so much advice, above and beyond what we expected about going on an Eastern Mediterranean cruise. Can highly recommend the Hereford shop and definitely ask for Natalie

Fantastic experience: We booked our holiday with Natalie, who was really helpful and knowledgable and made the whole process easy and stress free

Fantastic experience: Just want to say Thankyou to Jack Bannister when booking my holiday . Thankyou

Fantastic experience: Recently booked a little trip away with the Hereford tui branch.Jack was very helpful in taking this booking and gave us lots of options thank you.

Fantastic experience: I recently booked a break away through the Tui Hereford store, and I/we will use again. Jack was very helpful when taking the booking with plenty of options and advice on all aspects of the holiday. Thank you

Fantastic experience: Recently booked a cruise from Hereford Branch. Caitlin ticked all the boxes in taking care of our trip. She understood the brief and delivered what I was looking for. Definitely use again. Saves loads of time on the internet which becomes a complete minefield of information. 5 star service!!!

Fantastic experience: Recently booked a holiday at Tui Hereford. Had the best experience with Phoebe who was super helpful. Will definitely be returning.

Fantastic experience: Charley is an asset to the team at Hereford, her customer service is exceptional. Charley not only goes above and beyond but puts the time and effort in to ensure she has ticked all of our boxes. This is our second holiday we have booked with her and will most definitely not be our last. Highly recommend x

Fantastic experience: Booked and stayed at TUI Blue lagoon Palace halkidiki, Greece this year and it was superb. We had an amazing experience, not just on the holiday, but in the advice given by our travel agent Charley Stone, who we used last year. Top class customer service and knowledge and we will be booking with Charley again this year. That will be our third holiday through Charley.

Fantastic experience: Staff in the Hereford branch are so knowledgeable and welcoming only popped in to enquire sat with Sarah - 10 minutes later booked to turkey jus amazing

Fantastic experience: Caitlin was amazingly helpful and super efficient when helping us book a holiday next year. She was knowledgeable and informative and made sure we got everything booked properly. Nothing was too much trouble. Thanks for all your help!

Fantastic experience: Just come back from a brilliant holiday in Cape Verde, everything was done so well and professional with Phoebe, her customer service was excellent, I'd thoroughly recommend booking with Tui and Phoebe again

Fantastic experience: Amazing customer service, if you ever go in ask for sarah preece, she the travel advisor of the year, and 100% worth seeing if your looking to book amazing holiday. Makes things very simply and easy and super friendly

Fantastic experience: Oh my gosh! Where to start! Jack was amazing, super attentive & friendly! He spent long hours helping us choose our dream honeymoon and has been fab all the way through! Charlie was also fantastic in helping us get the best possible price and was also lovely! We will 100% be booking a trip through TUI Hereford, Jack and Charlie again!! Thank you both x

Fantastic experience: Having booked to go on a cruise with my Dad for the first time we were very unfortunate that my dad became poorly and sadly died. We have all been left shocked and devastated but the TUI team Sarah and Tracey have been amazing and helped us through such a difficult time. They have advised and been compassionate we would never have expected this level of service and therefore cannot recommend the Hereford TUI branch enough. My dad used the company on many occasions and we will definitely continue to use this exceptional branch. Thank you for all your help. The Rogers Family

Fantastic experience: Just called into tui to collect my currency, mandy in the bureau was amazing, she went over everything I needed to take

Fantastic experience: Went to TUI to book our holiday and everone was very friendly and helpful. We knew what we wanted and Jack was really good at sorting it out and helping us pick the best options for us. Would always recommend going in to talk to them and having the personal touch.

Fantastic experience: After our holiday to Rhodes was cancelled due to the wildfires we were gutted. but within 24 hrs Ryan and the team at Tui jack, Sarah and Tracy pulled it out of the bag and found us a holiday all inclusive in Turkey for the same price which matched our previous holiday..brilliant effort guys on our way in the morning..cheers!!

Fantastic experience: The help, support and friendliness of all staff at TUI Hereford are commendable. From the moment we walked into the travel agents I was met with a very warm welcome and nothing was too much trouble. After having our all inclusive holiday cancelled by another holiday company due to fires in Rhodes, Charlotte Boswell the Deputy Manager was able to source at very short notice another suitable holiday for 8 people. Even after completing the booking Charlotte and Tracey the Senior Retail Manager both contacted me to thank me and check to see if further support was needed. Not very often today do you get this level of personal, friendly professional care. This travel agent based in Hereford is one we would have no hesitation to revisit.

Fantastic experience: Always book our holidays with Tui Hereford. Tracey and Sarah so helpful and nothing is ever too much trouble. Will always recommend to our friends. Always go above and beyond. A big thank you as always x

Fantastic experience: Tracey and Sarah were excellent just had to do a replacement holiday and they dealt with it exceptionally well would highly recommend this store to anybody who wishes to book a holiday

Fantastic experience: Holiday amended by Tracey and Sarah. Really helpful and friendly ladies. Thank you so much xx

Fantastic experience: Wonderful help and advice from Natalie. Looking forward to booking my next holiday soon

Fantastic experience: Ryan booked my holiday and he was absolutely amazing. The whole team were so supportive. They provided so much information and were extremely helpful and approachable. If you are wanting to book a holiday go and see these amazing people. Thank you so much Ryan.

Fantastic experience: Fantastic customer service from Jack today, who helped us decide on our holiday destination. Very friendly and knowledgeable and took the time with us even though the shop was extremely busy. 5stars for Jack. Always had brilliant service from this shop.

Fantastic experience: Charley was super helpful and friendly Thank you so much for helping us

Fantastic experience: Caitlin was super helpful and friendly

Fantastic experience: Had excellent service today from Charlie in hereford store, was so helpful, friendly and explained so well yh

Fantastic experience: We went to tui to book our wedding, we had a lovely lady called Charley who helped us find the perfect package! She was so helpful & organised from start to end. I would highly recommend to book a wedding/holiday with her!

Fantastic experience: Booked a holiday to Cyprus with lee, he was so helpful looking for the best hotel and finding things for us to do. Also went back in and he book us a late check out on our room, nothing was too much trouble.

Fantastic experience: Fantastic service from Mandi, couldn't have asked for more help from someone. Would highly recommend going in if you need any help in booking a holiday.

Fantastic experience: Visited the hereford store on the 6th May 2023, we always go there as were always looked after by the professional and friendly staff. Saw Sarah Preece who booked our holiday for next year, who we've seen a number of times over the years, and as always couldn't fault her service, she's excellent at her job, and we àlways leave very happy.

Fantastic experience: We have been booking our family holidays with TUI Hereford for many years now! They always listen to our needs and wishes, and have always found us our perfect destinations. We highly recommend Natalie for amazing travel advice, and her customer service is second to none. She is always so welcoming and is happy to help with anything that we need. When it comes to booking our holidays, we wouldn’t go anywhere else.

Fantastic experience: I have been a customer at TUI (and Thomsons as it was before) for over 36 years now. They have always been a wonderful team and have helped so much with organising our family holidays. However, I wanted to make a special mention of Natalie Curtis at TUI Hereford store, who has now booked several holidays for us. She is not only incredibly good at her job and very professional, but she goes above and beyond to help and advise to make plans absolutely perfect. She is a delightful person and a real joy to be with. She is a great asset to the TUI Team in Hereford and her input into the planning and booking of our holidays has made a huge difference. We are very grateful, thank you so much. Susie Collett

Fantastic experience: Another great visit to my local tui store for boarding passes, sorted my seats for my October holiday as well, thank you Charley, I will be back soon and

Fantastic experience: My partner and I just booked a holiday to go away to Greece this August. We are sooo excited!!!!!! The travel advisor who had helped us locate our ideal holiday named Sarah, was very knowledgeable and understood exactly what we were after. She found us a great deal and was able to answer any questions we had about the holiday itself, about the location we were looking to visit, and the best flight timings etc.

Fantastic experience: Called into the hereford store to see Sarah for ideas of our holiday amazing service as always she has booked us our dream holiday and can not thank her enough for finding this, Mandy from the bureau also gave her own personal experience of St Lucia, they are all just brilliant… thank you once again

Fantastic experience: Only went into the TUI shop to see Sarah Preece about how we go about doing our visas for America end up coming out with a holiday to South Africa next year... Sarah is absolutely brilliant as she goes above and beyond by getting us great deals, is always helpful and she is the reason we go back into the store..

Fantastic experience: Phoebe was amazing, amended our holiday and looked for another one, we will be back soon

Fantastic experience: Dealt with phoebe today to amend our holiday, fantastic service and very seemless, thank you phoebe

Fantastic experience: Would highly recommend booking with TUI in Hereford. Amazing service and all the staff are really helpful and friendly!

Fantastic experience: Sarah, thank you! Once again you found us exactly what we wanted. You’re always so careful to make sure it’s in our price range, location, amenities and we wouldn’t go anywhere without your input! Love Gill and Grace x

Fantastic experience: Want to say a big thank you to Sarah for all of her help and support when booking our holiday today. Sarah made it stress free and an enjoyable experience and we will definitely return to book again. We even booked 2 holidays in one go!