TUI Holiday Store
Information about TUI Holiday Store
Opening hours
- sunday: 10h-16h
- monday: 9h-17:30
- tuesday: 9h-17:30
- wednesday: 9h-17:30
- thursday: 9h-17:30
- friday: 9:30-17:30
- saturday: 9h-17:30
We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Live Happy.
Our comment from TraTraTravel UK about TUI Holiday Store:
TUI Holiday Store in Hereford is renowned for its exceptional customer service and team of knowledgeable travel advisors who are dedicated to finding the perfect holiday for every customer. Clients have praised the staff, particularly Natalie, Phoebe, Ryan, and Charley, for their attentiveness, professionalism, and ability to tailor holiday experiences to individual preferences.
Positive highlights include:
- Friendly and approachable staff who go above and beyond to assist customers.
- Expert advice on destinations and packages, helping clients find options that fit their budgets and needs.
- Efficient service that makes booking stress-free and enjoyable, with follow-ups to ensure customer satisfaction.
- A welcoming atmosphere that encourages repeat business, as many clients return year after year.
Some customers have noted instances of miscommunication or confusion regarding bookings, but the team's commitment to resolving issues quickly demonstrates their dedication to customer satisfaction.
Overall, TUI Holiday Store is a fantastic choice for anyone looking to book their next getaway, with a team that genuinely cares about making every trip memorable.
TUI Holiday Store: Reviews
Fantastic experience: Booked a family holiday with Laura in the store. Laura made sure we had everything covered and kept us informed with everything, brilliant value for money. Fantastic service and a fabulous holiday! Thank you Laura for going above and beyond!
Hey Natalie, thank you for taking the time to leave a review! I loved reading your comments, and I know Laura will too. We look forward to seeing you again soon.
Fantastic experience: Massive thank you to the TUI Hereford team for organising the perfect 2026 trip!Special mention to Natalie she was so helpful and attentive Thank you to Tracey and Charley too
Hey Niamh, thank you for taking the time to leave a review! I loved reading your comments, and I know Tracey and Charley will too. We look forward to seeing you again soon.
Fantastic experience: Great service from Phoebe at TUI Hereford, who helped us choose and book a special holiday to celebrate our 30th wedding anniversary next year. Initially we were considering the Caribbean but were unsure if it was right for us. Phoebe listened carefully to our preferences and as a result suggested Sri Lanka, a destination we hadn’t even considered. Once decided on the destination, Phoebe was able to design the perfect holiday tailored exactly for us, paying huge attention to detail; we are so grateful for her hard work and professional attitude and can’t wait for our trip in February. Thanks too to manager Tracie and the other member of the team (sorry, don’t remember the name of the lady behind the foreign exchange desk) who also helped us with information on Sri Lanka to help us book our special trip!
Hi Claire, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: Had the most relaxed and informative booking with Phoebe in the Hereford TUI shop for a trip to New York. Nothing was too much trouble, she went out of her way to ensure all questions were answered and that I had thought of everything when it came to the details. I wouldn't hesitate to contact the Hereford shop every time from now on as they price match the online prices and you get sooo much more speaking to a human. Thank you Phoebe.
Hi Debbie, thank you for the lovely review on Phoebe's service! I'm so happy she was able to answer all the questions and make the booking experience nice and relaxed for you. We look forward to seeing you in store again soon!
Fantastic experience: We have just booked our 3rd River cruise with Natalie in the Hereford store. She has always gone above and beyond, nothing has been too much trouble. It was my first time flying and Natalie arranged assistance at the airport which incredibly helpful. She helped calm my anxiety every step of the way. Natalie is a real credit to the Hereford store.
Hi Jeanette, thank you for such lovely comments on Natalie's service here in store and I'm so happy she was able to sort everything out for you. Exciting you booked another cruise and looking forward to seeing you in store soon!
Fantastic experience: Ryan was friendly, courteous, and professional, certainly the reason we would always book with TUI Hereford. We are regular travellers, and Ryan is up there with the best , Thankyou Ryan for all your help today, we have your name now…..Tracy wasn’t bad either ,aTop team 10/10
Hi Alan, thank you for the amazing review about Ryan, as a manager I love reading these and I know the team do also - Im glad I lived up to the mark as well
Fantastic experience: The help and assistance we received from Charley Stone in finding our holiday cruises was comendendable. She was both patient and knowagble helping us through the plertha of choices in finding us two perfect cruises. We Can't thank her enough.
Hi Del, Thank you for your wonderful review - I know Charley enjoys reading these as much as I do as a manager - let the countdown begin
Fantastic experience: We recently used Tui Hereford as we searched for our next Holiday. Tracey, who dealt with our enquiries was brilliant. We were given plenty of options to suit our dates and budget and the response from them was quick and informative. Would definitely recommend
Hi David, Thank you for your wonderful review, we love looking into everyone's holiday's and giving the personal experience we have in the store - let the countdown begin
Fantastic experience: Thank you to Phoebe for booking our holiday today, very knowledgeable and would recommend.
Hi Ben, thank you for the lovely review on Phoebe's service here in store! Glad she was able to use her knowledge and find the perfect holiday for you!
Fantastic experience: Lee helped me chose a lovely hotel, was knowledgeable and very accommodating, he listened to my requests and was professional. I would definitely book using Tui Hereford again.
Hi Gemma - thank you for the lovely comments on Lee's service here in store. So happy he was able to listen to everything you needed and find the perfect holiday for you. Looking forward to seeing you in the shop soon!
Fantastic experience: We always book instore as the staff there are always very friendly and knowledgeable about where to go. Booked with Charley this time and due to unforeseen circumstance had to change the dates, so the next day rang Charley who handled it all with no fuss or complications. Would always recommend Tui.
Hi Sandra, thank you for your review based on Charley service in store, I love reading all these comments and I know the team do also - let the countdown begin
Fantastic experience: Today we walked into Hereford travel agents. We were greeted by a lovely young man named Ryan. He made us feel welcome right away and was very helpful.Ryan had very good knowledge of destinations in Europe. He listened to our choice of destinations and was able to help. One hour later we left happily with a holiday booking . Couldn’t have asked anymore from him.
Hi Amanda - thank you for the lovely comments on Ryan's service here in store. I am so happy he was able to find the perfect holiday for you and you left happy! If we can help with anything else you know where we are!
Fantastic experience: Once again I have been very impressed with the efficiency and competence of the staff at Tui Hereford. Today I had the pleasure of meeting Charley, who dealt with my requests and offered additional advise so to make my holiday experience even better! I have no problem in recommending the staff here.
Hi Nia - thank you for the lovely review on Charley's service here in the shop. So happy she was able to offer you more and really make your holiday experience special. We look forward to seeing you again soon!
Fantastic experience: I can’t recommend Henry at TUI Hereford enough. Friendly, knowledgeable and efficient. Highly recommend! Thank you, Henry!
Hey Emily, thank you for taking the time to leave a review! I loved reading your comments, and I know Henry will too. We look forward to seeing you again soon.
Fantastic experience: We have recently been to this store to book our first family holiday is 7 years! We have never used TUI before, and was a great first experience! We were sat down with Ryan and his service was incredible, he came across very experienced and knowledgeable and has been extremely helpful with all aspects! Thankyou Ryan for your great professionalism!
Hi Alisha, This is a great review for Ryan, thank you for your wonderful comments I really enjoy reading them and I know Ryan will too - let the countdown begin
Fantastic experience: Ryan served my wife & friend yesterday in Hereford Tui and he was so helpful, very patient and found the perfect holiday for them. Fantastic service, thank you Ryan
Hi Andy, thank you so much for the lovely comments on Ryan's service here in store. I am so happy he was able to book the perfect holiday for your wife and her friend! We look forward to seeing them in store again!
Fantastic experience: A big thank you to Phoebe for booking us our holiday, she did an excellent job and very professional. Really looking forward to my holiday. Thank you
Hi Aston, thank you for the lovely comments on Phoebe's service, so happy she managed to find your perfect holiday and I'm so happy you're looking forward to it! Can't wait to see you in the shop again!
Fantastic experience: Just been into tui Hereford and booked a package holiday with the amazing Phoebe . Fantastic customer service and really took the time to help us choose the perfect holiday for us . She helped us choose the correct holiday with our destination in mind and with a budget that suited us all . Highly recommended and went above and beyond . Thanks so much Phoebe ⭐️⭐️⭐️⭐️⭐️
Hi Kelly, Thank you for you wonderful comments, as a manager I really enjoy reading these and I know Phoebe will too - let the countdown begin
Fantastic experience: We visited Hereford store this morning to be greeted by Tracey and her team. Always so welcoming and friendly. We had an appointment with Sarah P to discuss the early booking of the recently released 2026 cruises. Sarah knew everything about the Caribbean cruise we were interested in and her amazing knowledge was incredible, we looked at several itineraries and dates and decision was made to travel April 2026. We cannot thank Sarah enough for helping us book yet another cruise with TUI and I'm sure it won't be the last. Sarah you are amazing and we thank you so much, you are a credit to TUI Hereford
Thank you for your wonderful comments, its so lovely to read all our reviews especially highlighting the great personal experience Sarah has to help make tough decisions for all our destinations - Happy cruising and let the countdown begin
Fantastic experience: Fantastic help from Lee today helped me book an amazing holiday for a great price, I highly recommend going here and speaking to him as he really knows his stuff. Will be back to book our next holiday without a doubt.
Hey Kim, thank you for taking the time to leave a review! I loved reading your comments, and I know Lee will too. We look forward to seeing you again soon.
Fantastic experience: Fantastic service from Charlie the last few days helping me sort out some concerns with my holiday over the phone . Polite , efficient and very understanding , couldn't have asked for more ..
Hi lee, Thank you for your wonderful review about Charlie the deputy at the store, I love reading these comments and I know Charlie will too
Fantastic experience: I had a query about upgrading accommodation and Charley was so helpful and polite Then had a couple of last minute queries before our holiday tomorrow and she put my mind at ease and sorted everything for me She is a credit to the Hereford store and I am ever so grateful to her for her help and kindness
Hi Emma - thank you for the comments on Charley's service, we are always here to help and put your mind at ease. So happy she was able to do that for you. Have the best holiday and we look forward to seeing you in store again soon!
Fantastic experience: I spoke to Lee in the Hereford Store regarding my sisters Assisted Service at the Airport for our forthcoming holiday. He was very helpful and friendly (as always from TUI) this was sorted so quickly by him i was very impressed, thank you Lee keep it going.
Hi Glynis, thank you for the lovely comments on Lee's service, I will pass this on. We are always here to help and look forward to seeing you in store again soon!
Fantastic experience: Sarah from tui hereford highly recommend as listens to what u want and is very polite to
Hi Trudie - thank you for the great comments on Sarah's service, she will be thrilled to hear this. We look forward to seeing you in store again soon!
Fantastic experience: We had the unfortunate experience of having to cancel our fully prepaid holiday due to my husband falling ill unexpectedly. Thankfully, Tracey, customer support manager at Hereford office, was an absolute lifesaver! From the moment we contacted her, she went above and beyond to assist us every step of the way. Tracey provided invaluable guidance and support, helping us navigate the process of obtaining a full refund from our insurance company. Her professionalism, empathy, and dedication were truly remarkable. Thanks to Tracey's efforts, we were able to resolve our situation smoothly and efficiently. We cannot thank her enough for her exceptional service and would highly recommend her to anyone in need of assistance. Five stars are not enough to express our gratitude! Tracey, you are simply the best!
Hi Komal, thank you so much for the lovely comments on Tracey's service here at the Hereford Shop. It has been passed on to her and we are always here if you need any other help! Take Care!
Fantastic experience: Served by Ryan in TUI Hereford who really put himself out to arrange our city break. This is the second time we have used Ryan and will continue to book our trips through Ryan and Tui
thank you for your wonderful comments mandy - let the countdown begin
Fantastic experience: Was absolutely amazing picking our holiday as our first couple together, very polite knew what he was doing and a great example for the company
Hi Calum - Thank you so for the the lovely comments on Ryan's service, I will pass this on to you and we look forward to seeing you in store again soon!
Fantastic experience: Went to book a holiday with Phoebe she was so so helpful and knowledgeable with where to go and has been amazing with booking
Hi Sophie, Thank you for you wonderful review - let the countdown begin
Fantastic experience: We always have excellent service form hereford TUI. Phoebe booked our holiday this time, she was really helpful and informative.
Hi Mary, Thank you for your wonderful review, I love reading all the wonderful comments and I know Phoebe will too - let the countdown begin
Fantastic experience: Excellent service from TUI Hereford. Special thanks to Phoebe and Tracey
Hi Jane - thank you for the lovely review and comments on Phoebe and Tracey. I will pass this on to them. Look forward to seeing you in store again!
Fantastic experience: the whole experience was easy and stress free! Ryan was a well mannered gentleman who was very kind and helpful. He was clear and informative about all of our options as well as providing us with some educative knowledge about our destinations! Amazing customer service, Ryan was also able to give us some choices of different insurances! Anyone looking for a top notch experience come to TUI Hereford and see Ryan!!
Hi Annie - Thank you so much for the lovely comments on Ryan's service! I will pass this on to him. I am so happy he was able to find you the perfect holiday! Look forward to seeing you in store again soon!
Fantastic experience: Lee was very helpful and we've just booked two holidays with him in places we hadn't considered entirely due to his knowledge, enthusiasm and friendly approach.
Hi Alison, amazing, 2 holidays booked, thank you for your review, let the countdown begin
Fantastic experience: Booked a Tui tour and couldnt have been happier with the service we received from Pheobe and everyone else in store, all were polite, and helpful and Pheobe booked exactly what we wanted and explained everything clearly for us so no hidden surprises, Excellent customer service all round, thank you Tui Hereford!
Hi Michelle, thank you for your wonderful comments, How amazing to do a tour for your chosen holiday this year - let the countdown begin
Fantastic experience: Booked our summer holiday today at TUI Hereford and was served by Phoebe. She was amazing, lovely and friendly and helped us find a lovely holiday.
Hi Sophie, amazing review, thank you so much for taking the time to complete, Phoebe will love to read this too - let the countdown begin
Fantastic experience: Sarah preece was absolutely amazing, found us the perfect family holiday , thank you so much
Hi Marc, Thank you for you wonderful review - I agree Sarah is amazing and experience for looking for the right family holiday is spot on
Fantastic experience: Dealt with Phoebe who is so helpful nothing is too much trouble super experienced and knowledgeable just fabulous
Thank you for your review Tracey - I love to read these and I know Phoebe will love it too
Fantastic experience: Ryan at Tui Hereford store was brilliant at helping us book our holiday, arranging everything needed to make our stay comfortable and enjoyable.
Hi Diane, thank you for your wonderful review, Ryan will be very pleased to read this as well - so happy we were able to arrange everything for you
Fantastic experience: Caitlin is an absolute valued asset to your store she dealt with everything seamlessly for me and I had some quite tricky requirements. Excellent service Caitlin and would not hesitate in contacting for my next holiday requirements can not recommend you enough. Thank you
Hi Angela - thank you for your wonderful review, I love to see these coming through as a manager and I know the team love reading them to
Fantastic experience: Very good service from Ryan when we recently booked a last minute cruise over the telephone. Charley was also very helpful when we visited the store to sort out a change of details.
Hi Anneliese - Was lovely seeing you last night, thank you so much for the lovely comments on Ryan's service and I'm happy we got the cruise booked for you. Look forward to seeing you in store again soon and have a lovely cruise!
Fantastic experience: I cannot thank sarah enough for the help she has given us booking our most amazing holiday! Sarah goes above and beyond in every way possible to help with what you’re looking for. Sarah has the best personal character and sense of humour, I would highly recommend her to anybody wanting to book a holiday!
Hi Carly, thank you for the review, Sarah truly is amazing at her job, with many years experience now - the countdown has began
Fantastic experience: Sarah was brilliant with helping us book our amazing holiday
Hi Aaron, thank you for your review, Sarah loves to see these too
Fantastic experience: We had the best service from the lovely Phoebe she was so helpful and gave us lots of advice on booking our trip to Cape Verde. We are currently enjoying every moment of our holiday and everything is perfect. Excellent customer service! Phoebe is a super star a credit to TUI Hereford and we’ll definitely be back for future holidays! Highly recommend booking with Phoebe!
Hi Tracey - thank you for the wonderful comments - as a manager I really enjoy reading these and I know Phoebe will too
Negative experience: Absolute shocking service wouldn't book with tui again weren't helpful at all and ended up going to head office. Really unorganised one person says something and then the other says the complete different. Total waste of time.
Hi Lizzie, thank you for taking the time to leave us a review, we do pride our self on the service in store and i'm sorry you feel we did not get it quite right this time. We are highly rated for our service, however i do understand you have been in contact with head office, as the manager I would like the opportunity to discuss further - you can email us on [email protected] with any further information. - thank you
Fantastic experience: Big shout out to all the staff in store who are always friendly and helpful especially Charley who booked our holiday this year we had a amazing time in Majorca
Hi Andy, Thank you for wonderful comments I really enjoy reading them and so do the team
Fantastic experience: We recieved a call today off a lovely lady called Mandy who was just checking we had everything in place for our holiday. This is the first time we've had a courtesy call but it was lovely to recieve from such a helpful and happy lady
Hi Hayley, thank you for your wonderful comment - Mandy is our bureau lady and she completes our service calls for TUI customers travelling soon, it is lovely to see that the call is appreciated and the service she gave was amazing - we like to make sure all our customers have a touch point with any concerns - have a great holiday
Fantastic experience: Sarah was incredible to book with, efficient, great customer service. Highly recommend Sarah!
Hi Abbi, thank you for your wonderful comments -look forward to seeing you soon
Fantastic experience: Fantastic experience. Jack was very helpful went through everything thoroughly. Will be booking here again.
Hi Charlotte, Thank you for you wonderful comments - Let the countdown begin
Fantastic experience: Thank you to Jack for helping me plan what was a summer to remember! Everything was perfect
Hi Kitty, thank you for your wonderful comments
Fantastic experience: Always book my holidays with Jack in the Hereford shop. So friendly, attentive & knowledgeable. Thank you again, look forward to booking many more ☺️
Hi Lori, thank you for your wonderful comments, we look forward to seeing you in store again soon
Fantastic experience: Always book my holidays with the wonderful team in hereford, so friendly and a great atmosphere in there too! Thank you Jack for your help when booking our many wonderful holidays, long may it continue!
Hi Angie, how amazing to read these wonderful comments, the team really do enjoy their job
Fantastic experience: Charley is so helpful, professional and friendly. She makes the whole booking process very easy. She keeps us up-to date with our welfare needs and leaves us feeling extremely confident that everything is in hand with nothing to worry about. I would highly recommend her to everyone and will always use her for our future travel plans. Thank you so much Charley for everything.
Hi Chris, thank you for your wonderful comments, I really enjoy reading these and I know Charley will too, let the countdown begin
Fantastic experience: I booked my holiday to Tunisia in the Hereford branch with Charley - she was very knowledgeable and helpful! Will definitely be back to book with Charley in the future
Hi Sharon, thank you, Charley will enjoy reading these comments - look forward to seeing you next time you want to book another holiday
Fantastic experience: I booked a holiday with caitlin,she was very friendly,helpful,and informative,wouldn't hesitate to book another holiday with her again.very happy
Hi Stuart - thank you so much for the lovely review on Caitlin's service! I'm so happy she was able to find everything you were looking for!
Fantastic experience: Super easy to book an appointment at the Tui Hereford store online, we arrived 15 minutes early which was no problem. Charley dealt with us, she was very understanding, friendly and booked our holiday for us based on what we told her we wanted. Charley was happy to answer any questions that we had and was all round a great experience!
Hi Emma - thank you so much for the lovely review. Firstly I'm so happy to hear you found the appointment system nice and easy and secondly thank you for the great comments on Charley's service. So happy the experience here in store has been so positive! We can't wait to see you in store again!
Fantastic experience: We visited the store last week to book a holiday for two families together. We’d already got a shortlist but Charley told us everything we needed to know about each one. She was a great help and had so much time for us. Thankyou Charley.
Hi Marianne - thank you for the lovely comments on Charley's service - so happy she was able to give you all the information you needed and she got it booked for you!
Fantastic experience: I booked my family holiday for May 2024 to the costa del sol with Natalie, I must say she is an absolute credit to your company. Nothing is to much trouble for her and her customer service is wonderful. She shared her experiences of previous family holidays she’s been on with her little boy and was happy to answer any questions that we had. Will definitely be booking with her again.
Hi Craig, thank you so much for the great review on Natalie's service - lovely to hear she used her personal experience to help with your own holiday! I hope you have a great holiday and we are always here if you need anything else!
Fantastic experience: I called into the Hereford branch on Tuesday to get some advice on a holiday to Greece. Natalie acknowledged me straight away and gave me some really helpful advice. I wasn’t planning on booking then & there but all my needs were met so I went for it! Thanks again Natalie for being so patient with me.
Hi Gemma - thank you for the amazing review on Natalie's service, she is our Greece expert and is a big fan of the destination! I'm so happy she managed to find everything you were looking for and you got it booked! Always here if you need anything else!
Fantastic experience: We had always wanted to go on a cruise and we are so glad we had Natalie helping us with our choices. She was super welcoming and gave us so much advice, above and beyond what we expected about going on an Eastern Mediterranean cruise. Can highly recommend the Hereford shop and definitely ask for Natalie
Hi Bonnie, thank you so much for the lovely comments! So happy Natalie managed to find the perfect cruise for you and you loved the service you had here in store! Can't wait to see you soon!
Fantastic experience: We booked our holiday with Natalie, who was really helpful and knowledgable and made the whole process easy and stress free
Hi Rebecca, thank you for the amazing review on Natalie's service here in store! I'm happy to hear she made the whole process easy and stress free! See you in store again soon!
Fantastic experience: Just want to say Thankyou to Jack Bannister when booking my holiday . Thankyou
Thank you for the review! I will pass the thanks on to Jack for you and we are here if you need anything else! See you in store soon!
Fantastic experience: Recently booked a little trip away with the Hereford tui branch.Jack was very helpful in taking this booking and gave us lots of options thank you.
Hi Nathan, thank you for the review! So happy Jack was able to find the perfect holiday for you and you loved his service! You know where we are if you need anything else!
Fantastic experience: I recently booked a break away through the Tui Hereford store, and I/we will use again. Jack was very helpful when taking the booking with plenty of options and advice on all aspects of the holiday. Thank you
Hi Steve, thank you for the lovely review and the great comments on Jacks service! He's always here to help and we can't wait to see you in store again!
Fantastic experience: Recently booked a cruise from Hereford Branch. Caitlin ticked all the boxes in taking care of our trip. She understood the brief and delivered what I was looking for. Definitely use again. Saves loads of time on the internet which becomes a complete minefield of information. 5 star service!!!
Thank you for your wonderful comments - I love reading these comments and Caitlin will too, thank you
Fantastic experience: Recently booked a holiday at Tui Hereford. Had the best experience with Phoebe who was super helpful. Will definitely be returning.
Thank you for your wonderful comments - Phoebe will love reading this - let the countdown begin
Fantastic experience: Charley is an asset to the team at Hereford, her customer service is exceptional. Charley not only goes above and beyond but puts the time and effort in to ensure she has ticked all of our boxes. This is our second holiday we have booked with her and will most definitely not be our last. Highly recommend x
Thank you for your wonderful comments - Charley will love seeing this too
Fantastic experience: Booked and stayed at TUI Blue lagoon Palace halkidiki, Greece this year and it was superb. We had an amazing experience, not just on the holiday, but in the advice given by our travel agent Charley Stone, who we used last year. Top class customer service and knowledge and we will be booking with Charley again this year. That will be our third holiday through Charley.
Hi Tim! So happy to hear you had a really good holiday! Thank you so much for the lovely comments on Charley's service here in store, we look forward to seeing you again when you book your next one!
Fantastic experience: Staff in the Hereford branch are so knowledgeable and welcoming only popped in to enquire sat with Sarah - 10 minutes later booked to turkey jus amazing
Thank you Phil for your wonder comments - Im so happy sarah was able to book your trip to Turkey
Fantastic experience: Caitlin was amazingly helpful and super efficient when helping us book a holiday next year. She was knowledgeable and informative and made sure we got everything booked properly. Nothing was too much trouble. Thanks for all your help!
Hi Simon, thank you for your wonderful comments, i really enjoy reading these and i know Caitlin will too - let the countdown begin
Fantastic experience: Just come back from a brilliant holiday in Cape Verde, everything was done so well and professional with Phoebe, her customer service was excellent, I'd thoroughly recommend booking with Tui and Phoebe again
Thank you for your wonderful comments, I will pass this onto Phoebe - glad you had a great holiday and we look forward to seeing you again soon for the next one
Fantastic experience: Amazing customer service, if you ever go in ask for sarah preece, she the travel advisor of the year, and 100% worth seeing if your looking to book amazing holiday. Makes things very simply and easy and super friendly
Hi Mile, thank you for your wonderful comments for Sarah, let the countdown begin
Fantastic experience: Oh my gosh! Where to start! Jack was amazing, super attentive & friendly! He spent long hours helping us choose our dream honeymoon and has been fab all the way through! Charlie was also fantastic in helping us get the best possible price and was also lovely! We will 100% be booking a trip through TUI Hereford, Jack and Charlie again!! Thank you both x
Hi Molly, Thank you fro your wonderful comments, as a manager I love to see these and also the staff do too - let the countdown begin
Fantastic experience: Having booked to go on a cruise with my Dad for the first time we were very unfortunate that my dad became poorly and sadly died. We have all been left shocked and devastated but the TUI team Sarah and Tracey have been amazing and helped us through such a difficult time. They have advised and been compassionate we would never have expected this level of service and therefore cannot recommend the Hereford TUI branch enough. My dad used the company on many occasions and we will definitely continue to use this exceptional branch. Thank you for all your help. The Rogers Family
Hi Vicky, Thank you for your wonderful comments.
You are more than welcome and we are very pleased to be able to help you through this difficult time and sorting a new cruise for you all to go on and enjoy, family time is so precious and time to create memories to cherish, we all love being a part of that for all out customers - we look forward to seeing you soon
Fantastic experience: Just called into tui to collect my currency, mandy in the bureau was amazing, she went over everything I needed to take
Hi Gary, Thank you for your comments, let the countdown begin
Fantastic experience: Went to TUI to book our holiday and everone was very friendly and helpful. We knew what we wanted and Jack was really good at sorting it out and helping us pick the best options for us. Would always recommend going in to talk to them and having the personal touch.
Thank you Richard for your comments, we are so glad to be able to have that personal touch with all our customers when they call in to see us
Fantastic experience: After our holiday to Rhodes was cancelled due to the wildfires we were gutted. but within 24 hrs Ryan and the team at Tui jack, Sarah and Tracy pulled it out of the bag and found us a holiday all inclusive in Turkey for the same price which matched our previous holiday..brilliant effort guys on our way in the morning..cheers!!
Thank you Ashley for your wonderful comments, you are welcome - enjoy your holiday in Turkey
Fantastic experience: The help, support and friendliness of all staff at TUI Hereford are commendable. From the moment we walked into the travel agents I was met with a very warm welcome and nothing was too much trouble. After having our all inclusive holiday cancelled by another holiday company due to fires in Rhodes, Charlotte Boswell the Deputy Manager was able to source at very short notice another suitable holiday for 8 people. Even after completing the booking Charlotte and Tracey the Senior Retail Manager both contacted me to thank me and check to see if further support was needed. Not very often today do you get this level of personal, friendly professional care. This travel agent based in Hereford is one we would have no hesitation to revisit.
Thank you mel for your wonderful comments, it is so lovely to have reviews like this and the team will be very pleased to read them too - enjoy your holiday
Fantastic experience: Always book our holidays with Tui Hereford. Tracey and Sarah so helpful and nothing is ever too much trouble. Will always recommend to our friends. Always go above and beyond. A big thank you as always x
Hi Sandra, thank you for your wonderful comments, your very welcome
Fantastic experience: Tracey and Sarah were excellent just had to do a replacement holiday and they dealt with it exceptionally well would highly recommend this store to anybody who wishes to book a holiday
Hi Stuart, I'm so glad we were able to resolve your concerns with the holiday booked and I hope you are now looking forward to the new one
Fantastic experience: Holiday amended by Tracey and Sarah. Really helpful and friendly ladies. Thank you so much xx
Hi Rebecca, thank you for the wonderful comment, we are glad we were able to amend the holiday booked... let the countdown begin
Fantastic experience: Wonderful help and advice from Natalie. Looking forward to booking my next holiday soon
Hi Simon, Thank you for your wonderful comments, Natalie will also enjoy reading this, we look forward to seeing you soon
Fantastic experience: Ryan booked my holiday and he was absolutely amazing. The whole team were so supportive. They provided so much information and were extremely helpful and approachable. If you are wanting to book a holiday go and see these amazing people. Thank you so much Ryan.
Thank you for your wonderful comments, It was a pleasure as a manager to read reviews like this and Ryan will also enjoy reading this too - not long now until you go
Fantastic experience: Fantastic customer service from Jack today, who helped us decide on our holiday destination. Very friendly and knowledgeable and took the time with us even though the shop was extremely busy. 5stars for Jack. Always had brilliant service from this shop.
Thank you for this review, we are a busy store, but I am so pleased the service you received was first class, Jack will love to read this review too
Fantastic experience: Charley was super helpful and friendly Thank you so much for helping us
Thank you for your wonderful review, I really enjoy reading these and I know Charley will too
Fantastic experience: Caitlin was super helpful and friendly
Thank you for taking the time to complete this review, Caitlin will be very pleased to see this
Fantastic experience: Had excellent service today from Charlie in hereford store, was so helpful, friendly and explained so well yh
Thank you for your wonderful comment, I really enjoy reading these and I know Charlie will too, such a lovely cruise you are doing, it will be amazing
Fantastic experience: We went to tui to book our wedding, we had a lovely lady called Charley who helped us find the perfect package! She was so helpful & organised from start to end. I would highly recommend to book a wedding/holiday with her!
Hi Amy, Thank you for your wonderful comments, Charley was very excited as well to be book your special wedding day - let the countdown begin
Fantastic experience: Booked a holiday to Cyprus with lee, he was so helpful looking for the best hotel and finding things for us to do. Also went back in and he book us a late check out on our room, nothing was too much trouble.
Hi Tracey, thank you for the amazing review on Lee's service! I'm so happy you had this experience with us here in store and felt nothing was too much trouble. Looking forward to seeing you in store again soon!
Fantastic experience: Fantastic service from Mandi, couldn't have asked for more help from someone. Would highly recommend going in if you need any help in booking a holiday.
Hi Charles, thank you for your wonderful review, I really enjoy reading these and I know mandi will too - we look forward to seeing you again soon
Fantastic experience: Visited the hereford store on the 6th May 2023, we always go there as were always looked after by the professional and friendly staff. Saw Sarah Preece who booked our holiday for next year, who we've seen a number of times over the years, and as always couldn't fault her service, she's excellent at her job, and we àlways leave very happy.
Hi Debbie, thank you for your wonderful review, I know Sarah will enjoy reading this, we look forward to seeing you again soon in store
Fantastic experience: We have been booking our family holidays with TUI Hereford for many years now! They always listen to our needs and wishes, and have always found us our perfect destinations. We highly recommend Natalie for amazing travel advice, and her customer service is second to none. She is always so welcoming and is happy to help with anything that we need. When it comes to booking our holidays, we wouldn’t go anywhere else.
Hi Kirsty, Absolutely love reading this review and I know Natalie will also, We look forward to seeing you again soon, let the countdown begin
Fantastic experience: I have been a customer at TUI (and Thomsons as it was before) for over 36 years now. They have always been a wonderful team and have helped so much with organising our family holidays. However, I wanted to make a special mention of Natalie Curtis at TUI Hereford store, who has now booked several holidays for us. She is not only incredibly good at her job and very professional, but she goes above and beyond to help and advise to make plans absolutely perfect. She is a delightful person and a real joy to be with. She is a great asset to the TUI Team in Hereford and her input into the planning and booking of our holidays has made a huge difference. We are very grateful, thank you so much. Susie Collett
Hi Susie and David, this is so lovely to read, as a manager I really enjoy reading through all our wonderful comments and I know Natalie will too, thank you once again for booking with us, we will continue to help with any advise and knowledge we have for you and your family
Fantastic experience: Another great visit to my local tui store for boarding passes, sorted my seats for my October holiday as well, thank you Charley, I will be back soon and
Thank you Fran for your wonderful comments - we enjoy seeing you in store - and thank you for you valued support to us
Fantastic experience: My partner and I just booked a holiday to go away to Greece this August. We are sooo excited!!!!!! The travel advisor who had helped us locate our ideal holiday named Sarah, was very knowledgeable and understood exactly what we were after. She found us a great deal and was able to answer any questions we had about the holiday itself, about the location we were looking to visit, and the best flight timings etc.
Hi Nathan, What a wonderful review, Myself and the team love reading all of these and thank you for completing the review, August will soon be here
Fantastic experience: Called into the hereford store to see Sarah for ideas of our holiday amazing service as always she has booked us our dream holiday and can not thank her enough for finding this, Mandy from the bureau also gave her own personal experience of St Lucia, they are all just brilliant… thank you once again
Hi Chloe, Thank you for your wonderful comments, we really do have a wealth of knowledge for most destinations in store and I love reading these and Sarah and Mandy will too - we look forward to seeing you back in store and let the countdown begin
Fantastic experience: Only went into the TUI shop to see Sarah Preece about how we go about doing our visas for America end up coming out with a holiday to South Africa next year... Sarah is absolutely brilliant as she goes above and beyond by getting us great deals, is always helpful and she is the reason we go back into the store..
Hi Anita, thank you for your wonderful comments, I enjoy reading these and I know Sarah will too Sarah is an expert on South Africa, she really does have a wealth of knowledge and has visited here herself several times. Let the countdown begin
Fantastic experience: Phoebe was amazing, amended our holiday and looked for another one, we will be back soon
Hi Sandy, Amazing comments, thank you so much for your feedback - This will be passed onto Phoebe as well - see you soon
Fantastic experience: Dealt with phoebe today to amend our holiday, fantastic service and very seemless, thank you phoebe
Di Dave, thank you for you wonderful comments, i really enjoy reading these and I know Phoebe will too - we look forward to seeing you again soon
Fantastic experience: Would highly recommend booking with TUI in Hereford. Amazing service and all the staff are really helpful and friendly!
Thank you for your wonderful comments, the staff enjoy reading through all our comments and as a manager it makes my very proud to see these comments
Fantastic experience: Sarah, thank you! Once again you found us exactly what we wanted. You’re always so careful to make sure it’s in our price range, location, amenities and we wouldn’t go anywhere without your input! Love Gill and Grace x
Hi, thank you for your wonderful comments, I really enjoy reading these and Sarah will too, Sarah will always use her knowledge and personal experience to get the right price and right holiday for all her customers - we look forward to seeing you soon
Fantastic experience: Want to say a big thank you to Sarah for all of her help and support when booking our holiday today. Sarah made it stress free and an enjoyable experience and we will definitely return to book again. We even booked 2 holidays in one go!
HI Kay, thank you for your wonderful comments, I will pass this onto Sarah - and thank you for booking more holidays with us
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