kate & tom's
Information about kate & tom's
Opening hours
- sunday: 9h-19h
- monday: 9h-19h
- tuesday: 9h-19h
- wednesday: 9h-19h
- thursday: 9h-19h
- friday: 9h-19h
- saturday: 9h-19h
We’re a small company with one big wish: for you to share an extraordinary holiday, celebration or adventure.
Whatever the occasion, whatever the backdrop, we have an incredible house for you.
Our comment from TraTraTravel UK about kate & tom's:
Kate & Tom's is a premier company specializing in the rental of luxurious properties perfect for family gatherings and celebrations. With a range of stunning houses across the UK, they ensure exceptional experiences, catering to large groups of all ages.
Highlights:
- Beautifully decorated and spacious properties suitable for family reunions, birthdays, and special occasions.
- Excellent amenities including pools, hot tubs, games rooms, and outdoor space for activities.
- Impeccable communication and customer service from the Kate & Tom's team, ensuring smooth bookings and stays.
- Positive experiences shared by guests highlight the thoughtful touches and attention to detail in each property.
Areas for Improvement:
- Some guests reported occasional booking mix-ups, particularly with property double bookings.
- A few properties noted issues with cleaning upon arrival or minor maintenance needs that required attention.
Overall, Kate & Tom's is highly regarded by guests for their commitment to providing enjoyable and memorable stays, making them a top choice for anyone looking to escape with family and friends.
kate & tom's: Reviews
Fantastic experience: We have just spent a wonderful week at Foxholme celebrating my husband’s 80 th birthday and Christmas with our family, all 15 of us! The house was beautifully decorated with plenty of space for us to find quiet corners, and the grounds and hot tub and games barn a delight. We all agreed it was the best Christmas ever and will always give us happy memories . Many thanks. Fiona
Thank you so much for your review Graham, we're so pleased to hear you enjoyed your stay at Foxholme! We hope to welcome you back soon! The kate & tom's team
Fantastic experience: We had a fantastic stay through Kate and Tom’s. I can’t fault their communication and customer service. The house itself was impressive and catered to all our needs for a large family Christmas away. There were lots of lovely little touches with the property. Such a fantastic experience.
Thank you so much for your review Katie, we're so pleased to hear you enjoyed your stay! We hope to welcome you back soon! The kate & tom's team
Fantastic experience: I booked a house for Christmas for my family from around the world so we could spend it together and what an amazing time we had. The house in Ross on Wye was perfect for all our needs. Spacious, luxurious, catered for all our needs. I was particularly impressed with the design & comfort of all the rooms. The bar and pool room were an instant hit with us all. Friendly & helpful if we needed anything with instant responses. I would love to organise another visit there with some friend in tow this time. A perfect place to spend a week. Thank you.
Thank you so much for your review Lisa, we're so pleased to hear you enjoyed your stay! We hope to welcome you back soon! The kate & tom's team
Negative experience: Hello, I used Kate and Toms for the first time this year. I arranged for an accommodation of 14 people and paid half the deposit. After over 6 weeks of kate & toms confirming the property, I received an email that the property is double booked. This mistake would have been acceptable if they let us know soon after booking, but the company did not know this and waited for over 6 weeks. This changed many of our plans including guests, who had made arrangements to come from abroad. This concluded that Kate & Tom's has very poor and unreliable service. Be aware when using in the future.
Hi Petya, Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations on this occasion. While we take great pride in the many 5-star reviews that reflect our usual efficiency, it’s disappointing that this wasn’t the case for you. After thoroughly investigating the matter, we found that at the time of your booking, the property owner confirmed availability. However, six weeks later, during an internal audit undertaken by the owner, they discovered they'd taken a prior booking for the same dates. As soon as we were made aware of this error, we communicated the issue to you immediately. We deeply regret the disruption and disappointment this caused for you and your group. Your feedback is incredibly important to us, and while we cannot undo what has happened, we are committed to improving processes to avoid such situations in the future. We sincerely hope to have the opportunity to provide you with a smoother and more positive experience next time. Best wishes, Shannan Guest Service Manager
Fantastic experience: We have just spent October half term at Wellacres and it was wonderful. We are a family group with little ones, teenagers and a 95 year old. We had a wonderful surprise in that the pool was still available, so we spent afternoons outside, by the pool, hot tub and trampoline. The house was lovely and warm with huge bedrooms and extremely comfortable huge beds! All the bathrooms were also huge. We all congregated in the kitchen and dining room in the evenings to enjoy a glass of wine and cook meals with the excellent facilities. The two lounges are cosy and comfortable.There are lots of pretty villages to visit nearby if you can drag yourself away from the peaceful, relaxing house. We definitely want to return!
Thank you so much for your review Maggie, we're so pleased to hear you enjoyed your stay at Wellacres House! We hope to welcome you back soon! The kate & tom's team
Fantastic experience: We had a wonderful time at Foxholme. The weather (for last week of October) was lovely - especially on our first full day there! The property lived up to our expectations in terms of the location, property and facilities. It was just perfect for our large family group ranging in age from myself as the oldest at almost 70 to our youngest granddaughter aged 2. There was plenty for us all to do - swimming in the pool, playing tennis or keeping busy in the games room. And after all that, it was such a treat to relax in the hot tub and watch the sun go down. The gardens surrounding the house were spacious and well maintained while inside was very nicely presented with plenty of space for everyone to get together or find a quiet corner to read, access the internet via the reliable wi-fi. All in all, a fantastic time was had by all and we would highly recommend Foxholme as a great family holiday destination.
Thank you so much for your review John, we're so pleased to hear you enjoyed your stay at Foxholme! We hope to welcome you back soon! The kate & tom's team
Fantastic experience: We celebrated my 70th birthday at Box Bush Barn in the first week of September with all my family (16 of us , age range 2-70!) From the first greeting by our host , Rebecca to our last goodbye as we vacated the barn we had a wonderful time . So much space ! The sitting room upstairs with the comfy sofas was a great place to relax and chat . The children loved the pool and though we were blessed with good weather I imagine the pool would be good fun even in inclement weather as the roof slides on so easily . The games room was also a big hit with us all . The kitchen was very well equipped and lots is space for dining . Not a negative comment from any of us ! Thanks for the brilliant time .
Thank you so much for your review Wendy, we're so pleased to hear you enjoyed your stay at Box Barn! By the looks and sounds of things, a great time was had by all!! We hope to see you all again soon The kate & tom's team
Fantastic experience: Booked Hilltop/Trevor Hall through Kate and Tom’s. Great pre and post booking service. Incredible accommodation. The building is stunning. It feels like a family home. Rooms are beautiful, unique and eclectic. Truly historic place. Grounds and views stunning. Facilities top notch. Nothing not to like. Lou is a gracious and attentive host. Spent a glorious weekend there. And the area is truly stunning. Couldn’t recommend enough.
Thank you so much for your review Ed, we're so pleased to hear you enjoyed your stay at Hilltop Hall! Lou will be delighted to hear your feedback too. We hope to welcome you back soon! The kate & tom's team
Fantastic experience: What an amazing place this was. 18 of us stayed here for my daughter's Hen weekend. And from start to finish it was perfect. The house looked beautiful inside and out and there was plenty of parking for everyone. The grounds were so lush and peaceful. The kitchen/dining room was so well equipped with everything you could possibly need, plus two sinks and 2 dishwashers and a huge double fridge. The table accommodated all of us easily. All the bedrooms were different and all gorgeously decorated. Comfy beds, fluffy towels and robes which all smelt so fresh. Bathrooms were great too. The hot tub was easy to access and use and the extra towels and slippers were an excellent idea. We did have bad weather while we were there and had to hot tub in the rain which would have been a little better if it had been under cover but we had fun anyway. The lounge area with the log fire was so comfy and cosy and we moved the furniture for a great Salsa class and did the same in the games room for Yoga. I can't recommend this place highly enough for what we needed it for and it made this special occasion absolutely perfect. Sandra (Mother of the Bride)
Thank you so much for your review Sandra, we're so pleased to hear you enjoyed your stay ! By the looks and sounds of things, a great time was had by all!! We hope to see you again soon The kate & tom's team
Fantastic experience: Could not recommend this company enough! We booked a hen do through their website, and the property was unbelievable! Everything we could have wanted. Thank you for a stress and hassle free experience! Would 100% recommend and be coming back!
Thank you so much for your review Charlotte, we're so pleased to hear how much you and your guests enjoyed the hen party! The kate & tom's team
Fantastic experience: Chillstone House was superb! Ample accommodation for our group of 16 and 2 dogs. Fantastic facilities to allow preparation of food for the group. Swimming pool just glorious. Glorious setting and grounds were well maintained. Short walk to local pub. I do hope we can stay again!!
Thank you so much for your review, we're so pleased to hear you enjoyed your stay at Chillstone House! We hope to welcome you back soon! The kate & tom's team
Fantastic experience: An amazing holiday for all our family and friends a stunning location and beautiful house. Thank you to marie and the team for making us welcome at polpier
Thank you so much for your review Mary, we're so pleased to hear you enjoyed your stay at Polpier! Your photos are fab - what a view! The kate & tom's team
Fantastic experience: beautiful house and grounds with a well-stocked kitchen and very friendly and helpful housekeeper! only criticism would be that the sunken trampoline isn't safe as it isn't flush to the ground in all places so there are multiple holes around it - unfortunately one of the kids in our party fell down one of these. would really recommend this is addressed ASAP as it's an accident waiting to happen & would hate for someone to get hurt
Thank you so much for your review Fran, we're so pleased to hear you enjoyed your stay. We also appreciate you bringing the issue with the trampoline to our attention - we've sent your feedback over to the owner to action. The kate & tom's team
Fantastic experience: CHILLSTONE HOUSE 16th August 2024 Dear Kate & Tom's Team, Our recent, July, family stay at Chillstone House was a resounding success, with a lot of credit due to Sue and Lance, the owners, attention to detail. Everyone commented how homely and inviting the house felt, which made for a very relaxing and enjoyable weekend. On arrival there was a lovely welcome in the kitchen of wine plus various cakes and biscuits, an excellent touch and start Our group of 14, ranging in age from two under 10’s, up to two in their late 80s, absolutely loved the house, their bedrooms, surrounding gardens and pool. The kitchen was well equipped and managed well with all our various meal preparations and serving times. The two large fridge-freezers coped with all the food and drink for a three-night stay for our group. Most people used the pool at least once during the weekend even though we weren't blessed with very sunny weather. It was very good of Lance to pop in on Saturday morning to give us a mini tutorial on the workings of the pool and its cover. Another plus for the whole family was the large double garage fitted out with a table tennis table plus all the bats and balls. We also used it for some other games that we had brought with us. It has some comfy seating for the spectators & waiting players. The barbeque in the garage was very useful and easy to get going for the 2 meals we used it for. Chillstone House is in an ideal location - a short drive into Devizes or Avebury Ring and walk to the local George and Dragon pub in Rowde plus a slightly longer stroll to view the impressive Caen Hill Locks on the Kennett and Avon canal. We highly recommend Chillstone House to anyone who wants a high-quality superior house for that special family occasion - they would not be disappointed. Thank you also to the K&T Team who are always very knowledgeable and helpful when answering our requests and queries. Yours sincerely Gill and Ken Walby
Thank you so much for your review, we're so pleased to hear you enjoyed your stay at Chillstone House! It looks like a great time was had by all!! The kate & tom's team
Fantastic experience: Incredibly friendly, efficient and helpful team who made booking a home for 10 people so easy. Would definitely recommend their services, as their communication is seamless and made the whole thing stress-free for me!
Thank you so much for your review, we're so pleased to hear how you found our booking process! The kate & tom's team
Fantastic experience: A great find! The house [The Reach + Annex] was amazing. The staff were great at communicating and always helped with any questions/requests we had during booking. Overall what could've been a really stressful planning turned into an easy job! I will definitely look to use both the house and kate & toms in the future. Thank you
Thank you so much for your review Steph, we're so pleased to hear you enjoyed your stay at The Reach! We hope to welcome you back soon. The kate & tom's team
Fantastic experience: We were completely delighted with level of service at Holmegate and property was delivered in details thinking of our requirements inch by inch. We go holiday cottages every year and this one is best one in terms of service which was already set up perfectly for us with very reasonable price and booking fee where we had very poor service of the property and high bookings fee from Airbnb few months ago. We will definitely recommend this property and your website ( shame I noticed your website this year only ) Thanks so much and look forward to have more and more with you in the future.
Thank you so much for your review Cheran, we're so pleased to hear you enjoyed your stay at Holmegate House! We can't wait to welcome you back. The kate & tom's team
Fantastic experience: Our whole party of eighteen with ages from 76 to 3 had a wonderful time at Greaves Hall ( Wern Manor ). The property went beyond our expectations. Whilst it is a property that clearly still has a lot of serious work to be carried out to capitalise on its size and potential facilities, this in no way impacts on guests. We wish Marie-Ann and Paul the very best in their endeavours. Marie-Ann and Paul were perfect hosts demonstrating the right blend of attention to the needs of their guests whilst not interfering with the enjoyment of our stay. It was nice to see how enthusiastic they both were about their property and its sensitive restoration, willing to share their experiences and show us areas of the property currently not available to guests. The area is perfect for a full range of activities and visits. Our party engaged in a 10K organised run at at Plas y Brenin, canoeing on the Llangollen Canal over the Pontcysyllte Aqueduct, Clay Pigeon Shooting at Machynlleth, visits to Portmerion; Caernarfon Castle; Plas Newydd and Conwy Castle; Beddgelert, Criccieth, paddle boarding; surfing and swimming at Black Rock Sands, walks around Snowdonia, trips on the Ffestiniog Railway, white water kayaking at Bala amongst other things. All in all, we all agreed that we had a wonderful time, despite the changeable weather.
Thank you so much for your review, we're so pleased to hear you enjoyed your stay - it sounds like you had fantastic time! We'll pass your feedback on to the owner who will be delighted to read it! The kate & tom's team
Fantastic experience: Kate and Toms organisation, choice and booking for our celebration at Northridge Hall proved a great success. The property was well appointed ,comfortable, well equipped and we wanted for nothing.
Thank you so much for your review Denis, we're so pleased to hear you enjoyed your stay at Northridge Hall! The kate & tom's team
Fantastic experience: Whittington House was just what we wanted. There was more than enough space for all 10 of us. The pool was a big hit with everyone. The garden was big enough for our cricket 'test matches' as well as our rounders matches. We would have no hesitation in recommending Whittington House to any family group.
Thank you so much for your review Roger, we're so pleased to hear you enjoyed your stay at Whittington House! We'll pass your feedback on to the owner who will be delighted to read it! The kate & tom's team
Fantastic experience: We loved staying at the Pink Door in Cornwall. The house was spacious, very well stocked with the basics, and had plenty of things to do without leaving the property! The hosts were so friendly and had done so much work to make it a wonderful place to stay. I would recommend the Pink Door to anyone needing a large family home to stay in. Kate & Tom's - whom we booked through were also great. Very professional and prompt. They kept me well informed at every stage so thanks everyone.
Thank you so much for your review Jane, we're so pleased to hear you enjoyed your stay at The Pink Door! We'll pass your feedback on to the owner who will be delighted to read it! The kate & tom's team
Positive experience: The Shed and Little Bickley are beautifully appointed homes in an idyllic setting in deepest Somerset. The Shed communal area has a lovely feel to it, and the facilities are really good. A great swimming pool and hot tubs in both houses. Table tennis and table football, a trampoline and cinema room to keep everyone occupied. The bedrooms in both properties are all a generous size and nicely presented. To improve the experience for future renters: Upgrade the barbecues, and perhaps provide a table alongside to move food on and off the cooking area. In Little Bickley the shower needs a lock. The plate glass windows fronting The Shed could benefit from a marking to show they are windows not doors! The simple addition of shower gel/ shampoo in the bathrooms would be appreciated by guests who forget to bring their own. Other pros:The Globe did us a wonderful meal for 18-highly recommended. John the local taxi owner is also highly recommended.
Thank you so much for your review Terry, we're so pleased to hear you enjoyed your stay! We'll pass your feedback on to the owner. The kate & tom's team
Fantastic experience: We have all finally arrived back at our various homes. The weekend at Redacre Hall was to celebrate our 60th wedding anniversary with our immediate family. It all worked out very well and we were all impressed with the venue and the attention to detail. It was so good that we would consider it for further family events. Thank you for making the arrangements so efficiently. With our kindest regards David and Frances Ward
Thank you so much for your review David, we're so pleased to hear you and your family enjoyed your stay at Redacre Hall! We can't wait to welcome you back! The kate & tom's team
Fantastic experience: We thoroughly enjoyed our time at The Shoe/Fossecombe House. We were a family of 17 across three generations, ages 21-86, most visiting from the US, a few from near Oxford UK. We were looking for a house with 7+ bedrooms situated near places to explore via daily excursions; it also needed to afford privacy and a spacious setting. Bath and Bristol were engaging destinations, and the gardens surrounding the house were beautiful. We often took meals outside on the large deck, the hot tub was used most nights, and we even used the lawn for some very amateur cricket. The house was filled with oohs and ahhs as we explored the rooms on arrival - so many well-appointed rooms and expansive baths. The beds were extraordinarily comfortable!! We cooked for ourselves instead of catering; the kitchen had everything we could need and more - some meals we had all four ovens going. Games room, TV rooms, space for reading, a bar/snug, WiFi for everybody, and space for our four cars were all appreciated. And space at the table for everybody, including a few visitors one night. The iconoclastic portraits in the dining room inspired one of our group to design a murder mystery role playing game at our final dinner where every family member adopted a persona from on the walls! We wouldn't hesitate to recommend a stay at The Shoe for any large party. Thanks also to Kate&Tom's for very clear and helpful communications about the booking.
Thank you so much for your review Christian, we're so pleased to hear you enjoyed your stay! By the sounds of things it sounds like you had a fab time - love the murder mystery game! The kate & tom's team
Fantastic experience: Absolutely stunning home!!! Beautiful swimming pool and decor to inside the property! We loved how spacious the property was so many adults and kids too! Local area had some stunning views to go with it also! The beach which is literally over the road is Fistrall beach and its beautiful! Newqauy tomorrow is a 5 minute drive away! Definitely recommend for large families!
Thank you so much for your review Beth, we're so pleased to hear you enjoyed your stay! It looks like you had a great time! The kate & tom's team
Fantastic experience: This was our second Family weekend at Pedington Manor, once again, we, four adult children & their families, all had a great time. Sufficient bedrooms for all, plenty of space and games for all ages. Two cooking facilities helped meal preparation for 15 hungry people! Highly recommended!
Thank you so much for your review Michael, we're so pleased to hear you enjoyed your stay at Pedington Manor! We hope we can welcome you back for a third time! The kate & tom's team
Fantastic experience: Our experience with Kate and Toms was seamless right the way through. They always kept us informed and were quick to respond to any questions we had. In regards to Box Barn, it was a wonderful barn in a peaceful location. The heated pool was a brilliant addition and we spent a lot of time in there! Only things that could have been better: the games room wasn’t really much of a games room and smelt strongly of fuel to the point where you couldn’t be in there for very long. Also the whole house could have done with a deep clean. There were lots of cobwebs, etc behind curtains. Apart from this, we loved the experience and I would certainly use Kate and Toms again.
Thank you so much for your review Yasin, we're so pleased to hear you enjoyed your stay at Box Barn! We can't wait to welcome you back! The kate & tom's team
Fantastic experience: We loved our stay at Starhill Manor! The house was excellent for our family get together and we’re looking forward to staying again! Thanks to Damian and Shelley for the helpful communication and info, and for a lovely weekend! Contact with Kate & Tom’s was also good. A filter to search the website to find a suitable stay would be helpful and much more user friendly.
Thank you so much for your review Kiran, we're so pleased to hear you enjoyed your stay! We'll pass your feedback on to the website team here at kate & tom's HQ. The kate & tom's team
Fantastic experience: Firefly Barn, what a fabulous building, with all the facilities that were described and more.! We slept 12 people of all ages as a surprise for my wife. The standard of decor , the finish of each room was outstanding. The finish and detail in the Kitchen bought all the requirements for feeding the family to a focal point, who'd a thought we would need two Dishwashers ! Amazing. The Cinema room attracted the youngsters whilst the Hot Tub attracted the oldies. The standard of the electronic gadgetry was superb with every light dimmable to create evening moods, every room could be adjusted for the built in sound system. The owners were helpful at every turn. Plenty of Garden for all our games and outside fun. I would go back again, Gary Newman and Family
Thank you so much for your review Gary, we're so pleased to hear you enjoyed your time at Firefly Barn! We'll pass your comments over to the owner who will be delighted to read them! The kate & tom's team
Fantastic experience: Great communication and support from the Kate & Tom's team. The house was fantastic and exactly as described, would absolutely use again!
Thank you so much for your review Ben, we're so pleased to hear you enjoyed your stay! We can't wait to welcome you back! The kate & tom's team
Fantastic experience: Pedington Manor was an absolute joy. It was the perfect venue for our family gathering to celebrte my wife's birthday. Our party of 20 ranged in age from 7 to 79 and everyone of us had a marvelous time. The house was immaculately clean, the garden trimmed to perfection and the catering company recommended by Kate & Tom's was excellent. Even the welcome hamper was filled with all those little delights that demonstrate the care that the company has for their visitors. Thank you for proving the perfect haven. Next time we need a large property you will be our first port of call.
Thank you very much Roy, we're so pleased that you enjoyed your stay at Pedington Manor and enjoyed the welcome hamper! Thank you for taking the time to leave us a kind review, we look forward to welcoming you back next time! The kate & tom's team
Fantastic experience: A great stay for our hen do. Particularly enjoyed the large living spaces. Thank you!
Thank you so much for your review Emily, we're so pleased to hear the hen party was a big success! The kate & tom's team
Positive experience: Kate & Tom made the whole booking experience so easy for our group - they were extremely responsive and provided extensive details about the property to make the whole process as easy as possible. My only criticism is that they do not accept American Express for payments, which is really inconvenient when the amounts to be paid (for both the booking and the deposit) are so large.
Thank you so much for your review Liam, it's great to hear your booking experience was so positive. In terms of payment options, we do accept all other major credit cards (Visa & Mastercard), unfortunately the high fees for American Express make it cost prohibitive for a small business like ours. The kate & tom's team
Fantastic experience: Our stay at Riverside Mill was beautiful, even the bad weather couldn't dampen our spirits. Kate & Toms were quick to respond to emails and answered all the questions I had.
Thank you so much for your review Jessica, we're so pleased to hear that you enjoyed your stay at Riverside Mill. The kate & tom's team
Fantastic experience: We had a lovely time at Foxcote Grange, Andoversford, and for a change, the weather was mostly dry and warm(ish). The property was very quirky with quite steep stairs, but lots of character and plenty of outside activities to keep all of us entertained, from age 1 to 80! We had the opportunity of meeting the owner Gilly, who was kind enough to wait when we were delayed in traffic, to show us around and give us a little history of the place. She also responded to one call for assistance promptly, proving helpful and informative. I think we left the property in good condition, although ready for a clean after 12 people with three young children had been using it to its full extent. The kitchen proved adequate for our sumptuous meal celebrating the special occasion, where the chefs delivered a banquet in the main dining room on the classic dining table just perfect for 12 people. Everyone thought the location was ideal, being very rural but close to many amenities in the Cotswold tradition. We would happily recommend the property to anyone wanting a traditional old setting for a special get together, but would say to anyone wanting anything flashy and modern, to look elsewhere. Our thanks to Kate & Tom's the local agents for their assistance, and to Gilly for helping to make our stay so special.
Thank you so much for your review John, we're so pleased to hear that you enjoyed your stay at Foxcote Grange. The kate & tom's team
Fantastic experience: I cannot recommend this company enough! I booked a large house for my sisters hen party and they were excellent throughout the whole booking process. Fast responses to all queries, polite and professional. It can be stressful organising a booking for such a large group but Kate & Toms made the process seamless and easy. The property was exactly as described. The pictures represented the stunning house we stayed in. Thank you! I would definitely book through Kate & Toms in future!
Thank you so much for your review Amelia, we're so pleased to hear your sister's hen party was a big success. The kate & tom's team
Fantastic experience: With 2 small children and not very nice weather it was quite easy as the lovely children's room kept them amused for hours, in fact they didn't want to leave! I had a wonderful 70th birthday, everyone was on their best behaviour. Yes, I hope we are able to book with you again in the future, I would certainly recommend you.
Thank you so much for your review Anne, it looks like you had a great time! The kate & tom's team
Fantastic experience: Fab service from start to finish, very responsive and informative. didn't face any issues throughout the whole booking process, returned the cautionary deposit within days of returning no problem. Would definitely recommend & use again for another big booking.
Thank you so much for your review Stephanie, we're so pleased to hear that you enjoyed your stay and can't wait to welcome you back! The kate & tom's team
Fantastic experience: Had an amazing stay at wildflower barn in norfolk. The pool was great for everyone to enjoy. Close to cromer and other places to visit. Would visit again.
Thank you so much for your review Karen, we're so pleased to hear that you enjoyed your stay at Wildflower Barn. The kate & tom's team
Fantastic experience: Kate and Toms is a fantastic company with fabulous staff that really care and listen to their guests to ensure they have the best time making great memories with their families in one of the many luxurious properties they offer. We have stayed in many of their different properties over the years and have always loved the attention to detail. Everything is just perfect and we will continue to use them for our family staycations. Thank you Kate and Toms, you are simply the best at what you do!
Thank you so much for your review Geeta, we're absolutely delighted to hear that you have been happy with our service over the years! We look forward to welcoming you back to one of our properties. The kate & tom's team
Fantastic experience: We had a wonderful weekend at fabulous Foxholme, celebrating a family birthday with a mix of ages, 2 year old to 84 year old. The house is beautiful, warm and welcoming and we all took advantage of the inviting sitting rooms, everyone gathered in the well equipped kitchen, and retired to comfortable bedrooms & bathrooms. The two youngest loved the playroom and had to be persuaded to come outside. When they did they discovered the sunken trampoline! They loved it. We were very lucky with the weather so the young adults in the family could enjoy the pool & hot tub. What a wonderful time we all had. Thank you kate&tom for dealing with my holiday requests in a friendly and professional manner. Special thankyou too to Louise, Foxholme housekeeper, who was so accommodating and friendly.
Thank you so much for your review Ann, we're so pleased to hear that you enjoyed your stay at Foxholme. We'll pass your comments on to Louise and the team who will be delighted to read them. The kate & tom's team
Fantastic experience: We had a lovely weekend at Boxbush Barn celebrating my 50th birthday with friends and family. The house itself was amazing, comfortably big enough for our party of 14 + 1 dog. We arrived to a lovely homemade cake, flowers, Prosecco and coffee. The downstairs space is perfect for eating and entertaining, we had a private chef and it was like going to a restaurant! Upstairs the sofas are great for lounging, such a lovely room. The children particularly loved the pool, we couldn’t get them out ! The games room was also well enjoyed by the grown ups during a darts match that got competitive! Thank you so much Vicki for making our stay so memorable. I would definitely recommend Boxbush Barn as a perfect place for a special celebration. Memories that will last forever !
Thank you so much for your review Amandeep, we're delighted to hear that you enjoyed your stay at Box Barn! We'll pass your comments on to Vicki who will be so pleased to read them. The kate & tom's team
Fantastic experience: Churchill Wood was perfect for a family gathering to celebrate our 50th Wedding Anniversary. 8 Adults and 5 children had room to spare, the facilities in the house are great and everything was lovely and clean
Thank you for your review, we're delighted to hear that you enjoyed your stay at Churchill Wood! The kate & tom's team
Fantastic experience: We were looking for somewhere with at least 6 bedrooms and a pool to accommodate three generations of a family at fairly short notice and Kate and Toms could not have been more helpful in finding us the absolute perfect place for our holiday at Kingham Cottages. We had the most amazing experience and would recommend Kate and Toms for all their help and we will definitely be using them again. We would also recommend Kingham Cottages to anyone looking for somewhere to relax and enjoy their surroundings. We were made so welcome and the cottages, pool and grounds were superb. Thankyou all for our wonderful holiday.
Thank you for your review Patricia, we're so pleased to hear that you were happy with our service and enjoyed your stay at Kingham Cottages. We'll pass your comments on to the owners who will be delighted to read them. The kate & tom's team
Fantastic experience: Fantastic experience at The Flower Barn, 16 of us shared some wonderful family time and the barn suited our needs perfectly. With the majority of bedrooms serviced by en-suite bathrooms, The Flower Barn provided the layout so often missing at larger rentals. The booking procedure from Kate & Toms was straightforward and the team were always on hand to provide advice and support. I would highly recommend both Kate & Toms and The Flower Barn for you large get together.
Thank you for your review Andy, we're so pleased to hear that you enjoyed your stay at The Flower Barn! We'll pass your comments on to the owners who will be delighted to read them. The kate & tom's team
Fantastic experience: Our family of 16 had an absolutely fantastic holiday at Foxholme The accommodation was perfect for us as there was a range of ages from a newborn baby up to age 70 The kitchen and dining facilities including the barbecue gave plenty of space for different arrangements for eating together. The pool and hot tub were well used and we also all had fun on the tennis court and playing cricket using the equipment in the games room Foxholme is a beautiful location for taking walks and the local area had interesting places to visit nearby there was no need to travel very far Everyone had s brilliant time and we hope to return and organise another visit
Thank you for your kind words Sylvia, we're absolutely delighted to hear that you had such a wonderful time at Foxholme! We hope we can welcome you back for another visit in the future. The kate & tom's team
Fantastic experience: Great location. Owners were super helpful when we realised we didn’t have enough beds made. This was rectified within the hour of arriving. Would stay here again. We were a party of 18 people age range 16 to 50 ish everyone was happy.
Thank you for your review Lisa, we're so pleased to hear that you enjoyed your stay at George 24! The kate & tom's team
Fantastic experience: I recently stayed at Marsden Manor, managed by Kate and Toms, and it was a fantastic experience. The house was beautiful and the customer service was amazing. The staff went above and beyond to ensure our comfort and satisfaction. I highly recommend Kate and Toms for a luxurious and memorable getaway.
Thank you for your review Daniel, we're so pleased to hear that you enjoyed your stay at Marsden Manor! We'll pass your comments on to the owners who will be delighted to read them. The kate & tom's team
Positive experience: The house is fantastic for a large family gathering, lots of space indoors and outdoors. Damian was super friendly and helpful. My only remark would be that the football table was broken and unusable - but I'm sure that will be fixed for the next people.
Thank you for your review Jill, we're delighted to hear that you enjoyed your stay with us! Please accept our sincere apologies that the football table was out of action during your stay, I can confirm the problem has been fixed. Apologies again for any inconvenience caused but we're pleased you were able to enjoy your stay. The kate & tom's team
Fantastic experience: We hired one of Kate and Tom’s properties, Hall on the Hill, for a group of 24 guests. The house was gorgeous and very comfortable. Communication with the team before and during the stay was easy. Would definitely recommend and would not hesitate to use again in the future. Thank you for a lovely stay!
Thank you for your review Ellen, we're so pleased to hear that you enjoyed your stay at The Hall on the Hill! We'll pass your comments on to the owners who will be delighted to read them. The kate & tom's team
Positive experience: A great place to stay and it enabled the whole family to get together. The rooms were immaculate and we would love to stay again in this glorious part of Devon.
Thank you for your review Howard, we're so pleased to hear that you enjoyed your stay at Ludbrook Manor! The kate & tom's team
Fantastic experience: Courtyard Barns was an exceptional property and was even more incredible than as described in the property information. The professional service from Kate and Tom's as managing agents was the best we have ever experienced from start to finish.We would have no hesitation in recommending them to others.We had a really lovely holiday.
Thank you for your kind words David, we're so pleased to hear that you were happy with our service and enjoyed your stay at Courtyard Barns! We will pass your comments on to the owners who will be delighted to read them. The kate & tom's team
Fantastic experience: Great service from Kate & Toms, will definitely use them again. Torquay View was a Brilliant house, really clean & tidy. Lovely basement with games rooms/ pool/ jacuzzi. Lovely touch leaving some welcome Prosecco in fridge
Thank you for your review Kim, we're so pleased to hear that you enjoyed your stay at Torquay View! We'll pass your comments on to the owners who will be delighted to read them. The kate & tom's team
Negative experience: Had a great stay in The House in the Shoe - brilliant property but I’m here to review K&T not the house. Not happy with their attitude- despite booking some 15 months in advance all they wanted was exact guest lists so they could charge more for an extra bed or two. At one point they removed 2 of my young grandchildren from the list. Never communicated with the same person twice and received little by way of customer service. Luckily the house made up for the lack of interest from K&T.
Thank you for your review Martyn, we're pleased to hear that you enjoyed your stay at The House in the Shoe but we are truly sorry to learn that you were dissatisfied with the service provided. Our Guest Services Manager has been in touch with you directly to discuss your feedback further. We take your comments seriously and will review our processes to address the issues you raised. Thank you for taking the time to leave us a review and please accept our apologies again that our service didn't meet expectations on this occasion. We hope to welcome you back in the future so we are able to restore your faith in kate & tom's and provide you with an exceptional experience. The kate & tom's team
Fantastic experience: We spent a fabulous week at Water’s Reach celebrating my 60th birthday. It was an amazing week with paddle boarding etc. The house is beautiful and the photos do not do it justice! The house manager and his wife were very helpful and informative which made the check in/out procedure seamless. Was there anything that could have been better? No. As a family of adults is was perfect but taking children, especially younger ones - the lake itself would have been a concern although there’s a small fence and the boat house could be locked - it is very close to the water. Would we return - absolutely yes!
Thank you for your review Sandra, we're so pleased to hear that you enjoyed your stay at Water's Reach! We'll pass your comments on to the owners who will be delighted to read them. The kate & tom's team
Fantastic experience: We had a wonderful week at the Vicar's retreat with a very large mixed age family group. The property was beautifully renovated and had very comfort. It's in a great location, walking distance to restaurants, bars and shops. Lots of attractions nearby as well. Wayne was very helpful with great advice for restaurants and day trips. We couldn't recommend it enough.
Thank you for your review Mrs Griffiths, we're so pleased to hear that you enjoyed your stay at The Vicars Retreat! We'll pass your comments on to Wayne and the team who will be delighted to read them. The kate & tom's team
Fantastic experience: We rented this house for my daughter’s 40th birthday for a family of 18 and extra guests for a barbecue Sunday lunchtime. What a find!!! A few queries I had before the visi were quickly and efficiently answered. Entering the house was a wow moment for us all. It is beautifully clean and decorated. It is contemporary , light airy and comfortable without losing any character of the house. Including entertaining a further 18 on Sunday for a barbecue, the house was very well equipped to cope with that. Ample chima, cutlery and accessories including plastic glasses for the hot tub. Absolutely superb. Bedrooms were all a very good size, everyone delighted with theirs and the towels and bedlinen fabulous quality. We all loved the stay here, from the oldest to the youngest no one wanted to leave. On a sidenote, nothing to do with the Manor, we had a frozen food order from COOK delivered. We put the full address on and instructions as kindly suggested by Kim to leave in a stable in the courtyard if no one was in. We thought it hadn’t arrived and many hours later, found it behind the stables in the house at the entrance of the property along with other parcels snd post. Fortunately, it was from COOK who allow for the possibility of their packages, sitting out for an extra few hours. A fabulous day and a fabulous backup team from the administration office to housekeeping and management. Thank you.
Thank you for your kind words Sally, we're delighted to hear that you enjoyed your stay with us! We're sorry to hear about the hiccup with COOK, apologies for any inconvenience this may have caused but we're pleased to hear that this didn't impact your stay. We hope to welcome you back soon! The kate & tom's team
Fantastic experience: What an amazing house to celebrate my friends Hen weekend, it truly exceeded all our expectations. From the impeccable décor to the abundance of space we could not have hoped for more. Louise the housekeeper was wonderfully helpful both in the run up to our stay and during, whilst Kate and Tom's were super helpful and attentive during the booking process. It really did all contribute to the perfect weekend
Thank you for your review Sharon, we're so pleased to hear that you enjoyed your stay at Northridge Hall & Cottage! We'll pass your comments on to Louise and the team who will be delighted with your feedback. The kate & tom's team
Fantastic experience: We absolutely loved our stay at The Hide. It was the perfect venue for a family celebration with children from teens to toddlers. So we’ll equipped . The teens loved the cinema room , the toddlers loved the adventure play equipment and the quality toys and books available. We all loved the hot tub , the sheer amount of space indoors and out and the slide never lost its appeal the whole week. A great house , in great location well equipped with quality goods .
Thank you for your review Linda, we're so pleased to hear that you enjoyed your stay with us! We'll pass your comments on to the owners who will be delighted to read them. The kate & tom's team
Fantastic experience: Had a superb stay at the Courtyard Wales for my 50th birthday. Stunning location overlooking the gower peninsula, rooms were 5 star property is beautifully designed and lots of fun things to do pool, hot tubs, lovely walks not far to the local pub and beach. Will defo come back
Thank you for your review, we're so pleased to hear that you enjoyed your stay at Courtyard Barns! We'll pass your comments on to the owners who will be delighted and we hope to welcome you back soon. The kate & tom's team
Fantastic experience: It was a wonderful weekend from the welcome to the end. Smooth communication from the professional Kate and Toms team at every stage. The kids loved the pool with laughter all the time. When asked what they most enjoyed they said " hot tub ànd pool ” Thank you for the time of our lives
Thank you for your kind words Sue, we're delighted to hear that you enjoyed your stay at Wellacres House and we hope to welcome you back soon! The kate & tom's team
Fantastic experience: Thanks to Kate & Tom’s who provide such a diverse choice of properties. We thoroughly enjoyed another celebration this time at The Hide. The Hide was a fantastic property accommodating our wide age range. The facilities were superb and Laury made us feel very welcome.
Thank you for your kind words Paul, we're delighted to hear that you enjoyed your stay at The Hideout! We will pass your comments on to Laury and the team and we hope to welcome you back soon. The kate & tom's team
Fantastic experience: We had a brilliant experience with Kat & Toms, and specifically the property we stayed in. The Cyder House in Frampton on Severn was fantastically furnished, clean, spacious and filled with all the necessary amenities and more! The Hot tUb was a real highlight. We went there for a work weekend away however it would be perfect for families or groups of friends.
Thank you for your review Oli, we're so pleased to hear that you enjoyed your stay at The Cyder House! We will pass your comments on to the owners who will be delighted to read them. The kate & tom's team
Fantastic experience: We had an absolutely amazing time at Hall on the Hill! We rented it for a hen weekend with 24 guests. The house was phenomenal and had everything we could have asked for. Both the owner of the house and Kate and Tom’s were so responsive and ensured we had a great time. Highly recommend, you won’t be disappointed! Thank you so much for having us.
Thank you so much for your review Jack, we're so pleased to hear that you enjoyed your stay at The Hall on the Hill! We will pass your comments on to the owners who will be delighted to read them. The kate & tom's team
Positive experience: We were very pleased loved the house and layout great ,plenty of space for everyone.Beds comfortable. Hamper very welcome. The dining room was great. Small niggles most doors do not close , Shared bathroom first floor no viable lock. Shower for reduced mobility on ground floor not easy. In event of fire not sure how you get out from top floors. Having been delighted with house this does seem a list but it did not detract from our enjoyment Kind Regards Lin Rivers
Thank you for your review Lin, we're so pleased to hear that you enjoyed your stay with us. We appreciate your honest feedback and will pass your comments on to the property owners so they can review it and make any necessary changes. The kate & tom's team
Fantastic experience: Courtyard Barns fantastic place, great family getaway recently. Everything was catered for and so many things to do at the house. Kate and Toms made the process of booking and checking in really easy. Would recommend
Thank you for your review Sara! We're so pleased to hear that you enjoyed your stay at Courtyard Barns. We'll pass your comments on to the owners who will be delighted to read them. The kate & tom's team
Fantastic experience: Loved, loved Derwentwater House. Our stay to celebrate a milestone birthday, was everything we hoped for and more. There were 15 of us in 8 fabulous ensuite rooms. The open plan kitchen and huge dining table, that seated us all, was just perfect for a sociable and unforgettable weekend. The decor and ambience was just super, also loads of parking space and super gardens for an outdoor experience later in the year. We used Nick Foster Catering for the most amazing private chef experience, would definitely recommend both the House and the chef. Kate and Tom's made the booking and whole experience easy and smooth.
Thank you for your review Janey, we're so pleased to hear that you enjoyed your stay at Derwentwater House! We'll pass your comments on to the owners who will be delighted to read them. The kate & tom's team
Fantastic experience: Wow, what an amazing estate! Absolutely fabulous amount of space for lots of people. Very spacious bedrooms, comfortable beds, large kitchen, exquisitely clean, huge grounds. We had a fantastic week there, thank you!
Thank you for your review Jodie, we're delighted to hear that you enjoyed your stay with us!
Fantastic experience: Cannot recommend highly enough. The house was simply stunning with some amazing features including a hot tub, log fire, our very own bar, the most beautiful dining room and most incredible bedrooms. Decor and finish was superb throughout. And every guest was wowed. The location was also great. We visited Ross on Wye (No31 restaurant) and Symonds Yacht (Ye Olde Ferrie Inn) for lunch on Friday and Saturday respectively and both were excellent. Service before and after was also exemplary - we were greeted in person to run through everything - which was really helpful. Thank you for making my 50th so spectacular.
Thank you so much for your kind words Jeanette, we are so pleased to hear that you enjoyed your stay at Starhill Manor! We'll pass your comments on to the team who will be delighted to read them. The kate & tom's team
Fantastic experience: We have used Kate and Toms twice now and the properties for 18 of us have been a touch of luxury! Well worth every penny!
Thank you for your review Deb, we're delighted to hear that you've enjoyed both of your stays with us! We hope we can welcome you back again soon. The kate & tom's team
Fantastic experience: We stayed at Broadfield Court over Xmas - 18 of us plus dogs. It was great. Kate and Toms were helpful and organised and the owners looked after us fantastically during our visit - couldn’t have been more helpful. We had roaring fires (easy to light and no smoke), played pool, watched telly in the snug, and had great family meals round the table. We walked in the grounds and surrounding lanes. It was so cosy and gorgeous. Thanks to all involved. Would highly recommend.
Thank you for your review Catherine, we're so pleased to hear you enjoyed your stay with us! We will pass your comments on to the owners who will be delighted to read them. The kate & tom's team
Fantastic experience: West Barn is a beautiful place to stay. It was everything we hoped it would be and more. We had 12 ladies stay for 2 nights, for a joint 30th. We had the best time, highly recommend. Kate and Tom's alongside the owners Gemma and Christian, made sure everything went smoothly for us. 10/10 service overall.
Thank you for your review Gemma, we're so pleased to hear that you were happy with our service and enjoyed your stay with us! We'll pass your comments on to Gemma & Christian who will be delighted to read them. The kate & tom's team
Fantastic experience: We had an excellent weekend to celebrate husband and my 80th birthdays with 0ur family, ranging from 8 to 80 years with something for everyone. The Barn was perfectly appointed and we couldn't get the children out of the swimming pool or the adults away from the table tennis! The tour of your farm was the icing on the cake. We had never seen so many cows together before! Thank you both.
Thank you for your review Peter, we're so pleased to hear that you enjoyed your stay at Box Barn! The kate & tom's team
Fantastic experience: We have just had long weekend with extended family at Mangerton House. It was just the most fabulous place to stay. It had more than you could ever wish for, catering for 3 generations. Jenny the housekeeper was fabulous - We will be back
Thank you for your review Saron, we're delighted to hear that you enjoyed your stay at Mangerton House! The kate & tom's team
Fantastic experience: The whole family loved our week at Wellacres. The house was perfect for our size of group and we loved the quiet location. It was well equipped and spacious. The welcome pack was very much appreciated and enjoyed. You were very helpful in meeting our requests before we visited. We had great walks from the property across beautiful countryside into Blockley , Broad Campden and Chipping Campden. The games barn was well equipped and well used and so was the hot tub.
Thank you for your review Bob & Jane, we're delighted to hear that you enjoyed your stay at Wellacres House! The kate & tom's team
Fantastic experience: We had a delightful weekend with family at Chapelwood House. the house is beautifully presented and in a great location for walking.
Thank you for your review Sarah, we're delighted to hear that you enjoyed your stay at Chapelwood House! The kate & tom's team
Fantastic experience: Firstly my congratulations to Kate & Toms for running a very efficient and friendly booking process and for answering any questions quickly. We are a group of 26 adults and have just returned from River Hall, Bideford. The house and facilities were excellent and we had a fantastic weekend together Thank you Kate & Toms for helping to make our weekends so good, this is our third house Thanks Dave Hooper
Thank you for your kind words David, we're so pleased to hear that you enjoyed your stay at River Hall. We will pass your comments on to the owners who will be delighted to read them and we hope to welcome you back again soon! The kate & tom's team
Positive experience: Hillside house / Prospect house has the potential to be a great holiday home in a lovely location, but it seems that this is set up as a family home, which is vacated when guests arrive and then doors are locked off (and we could hear people through the wall) The owner was hard to get hold of and information like WIFI code and appliance / heating instructions should be in a house manual like most holiday lets rather than sent by email 8 weeks before arrival which gets lost. When we did get hold of the owner to ask for the code, he reminded us that it was in an email and a lady could be heard in the background shouting that we've already had it. Rather unnecessary. There were some strange Covid rules like no salt and pepper provided or hairdryers, yet there are lots of personal items, ornaments and photographs. There was not enough hot water for 11 of us and the heating was not on when we arrived and its a big house which takes a while to heat up. The thermostat is in the kitchen where the Aga is which means it thinks the house is warm when it's not. There are no thermostatic valves on the radiators either so they're on or off. No heating in the top bedroom apart from a plug in radiator. The kitchen feels like a TV set for a celebrity cooking show! Whilst it has some amazing gadgets, it takes up far too much room for a family gathering, meaning that everyone sits in a long line on a skinny window seat table. The fridge, sink and dishwasher are all crammed into a tiny butler's pantry meaning only 1 person could be in there at a time. I don't think it lived up to our expectations, especially given the price point.
Thank you for getting in touch Caroline. Firstly, please accept our sincere apologies for the issues you faced during your stay, we are very sorry to hear that the property didn't live up to your expectations. Our Guest Services Manager has been in touch with you directly to discuss this in greater detail, please keep an eye out for further correspondence from us shortly. Thank you again for your feedback. The kate & tom's team
Fantastic experience: Lamper Head, Nr Dartmouth is a a great venue and even better than the pictures. Very comfortable with plenty of space and light. Loads of outdoor seating areas that really come in to their own in good weather. Hot tub and swimming pool a huge bonus with good walks nearby. Great support from Heather the Housekeeper as well. We would love to return one day.
Thank you for your review Robert, we're so pleased to hear that you enjoyed your stay with us! We'll pass your comments on to Heather and the team who will be delighted to read them. The kate & tom's team
Fantastic experience: Fantastic place (Pedington Manor,) beautifully clean and well supplied with everything needed. On arrival a small problem sorted out quickly and efficiently. Would be very happy to book through Kate and Toms again.
Thank you for your review Tony, we were sorry to hear about the small problem you encountered on arrival, but we're delighted that we were able to rectify this quickly for you and that you enjoyed the rest of your stay with us. We look forward to welcoming you back in the future! The kate & tom's team
Fantastic experience: Wonderful family holiday. Beautiful home something for everyone. Our party consisted of all ages from a one year old to late 60's. House was even nicer than advertised. Set in lovely grounds we would do it again. In total we had 15 adults and 4 children highlight was everyone sitting together for dinner every evening.
Thank you for your review Andrea, we're so pleased to hear that you enjoyed your stay at The Chase! We'll pass your comments on to the owners who will be delighted to read them. The kate & tom's team
Fantastic experience: Absolute delight to use Kate and Toms for it stay away. The customer service is second to none and they really go above and beyond what is expected. Huge thanks to all the team, we will most certainly be booking again with you!
Thank you for your review, we're delighted to hear that you enjoyed your stay with us and were happy with our service! We look forward to welcoming you back in the future. The kate & tom's team
Fantastic experience: Kate and Toms help us find the perfect house for a large get-together! The customer service skills are second to none and are extremely professional. Will definitely be using again!
Thank you for your review Sam, we're delighted to hear that you enjoyed your stay with us and were happy with our service! We look forward to welcoming you back in the future. The kate & tom's team
Positive experience: Overall our stay at west barn was enjoyable and memorable. We did however have a couple of issues that left us feeling underwhelmed by the stay. Our main cause for complaint is that during our stay the barn endured some significant water damage. On our third night at the barn a very heavy downpour resulted in water pouring from the ceiling light fixtures and down the walls of the hallway. As you can imagine it was a very chaotic and frantic evening especially with 3 young kids. The host was very responsive and came to assess the damage as soon as we called. He was able to provide towels to soak up the water and advised we leave part of the electrics off for the night. He followed up the next day to make necessary repairs and vax the carpets whilst we vacated the house. However the carpets did not fully dry for the remainder of our time at the barn and by the last day had started to give off a damp musty smell. You could not walk down the hall without shoes which is not ideal for young kids one of which is still crawling. Whilst I will admit that I think the host did all that was in his power to try and rectify the situation at short notice, we did feel that on this occasion deserved to be compensated (despite how well it was handled) as it did quite negatively impact our holiday. Separate to that issue, we also noticed that the cleaning wasn’t up to standard when we arrived. I did mention this to Gemma on a phone call the day we arrived (more as a courtesy than a complaint) and she said she would look into it going forward. We then found a few more things as the holiday went on which on top of the water leaks left us a bit disappointed. Specifically, cobwebs in the bedrooms, a big a sticky patch on the kitchen floor, food left in the kitchen drain, a wine cooler with dirty shot glasses stuck to the bottom and lots of flies through the whole property (this last one I know is hard to control but we were finding dead flies in the kitchen drawers it was a bit of a nightmare). The bin system was not adequate, one medium bin outside and 3 recycling boxes is not enough for a house that sleeps 16, especially if they are not changed everyday and with such hot weather. We actually had to move the bins away from the house as they had attracted so many flies and the bin bags had been ripped open by wildlife during the night. Despite all, we made some lovely memories and made use of the lovely suggestions put together by your team such as a mobile beauty therapist and private chef. We were just a bit disappointed that our first family holiday post pandemic didn’t quite turn out to be the luxury break we were hoping for. I have emailed some pictures of some of the issues mentioned above. I look forward to hearing from you.
Thank you for getting in touch Ciara. Firstly, please accept our sincere apologies for the issues you faced during your stay, we are very sorry that your stay with us was impacted in this way. We really value your feedback on your experience and we appreciate the opportunity to put things right. Our Guest Services Manager has already been in touch with you directly to discuss these issues in greater detail and to reach a suitable resolution with you, please keep an eye out for further correspondence from us shortly. Thank you again for your feedback. The kate & tom's team
Fantastic experience: Holmegate House was a perfect venue for our ‘extended’ family holiday. Bedrooms fitted our needs well and the different downstairs rooms suited our age range (4 years to 70). Perfect weather was an added bonus. Pool temperature a little on the cool side but not a big issue. Close to a variety of beaches both sandy and pebbles which meant we could take our dogs for a swim too.
Thank you for your review Belinda, we're delighted to hear that you enjoyed your stay at Holmegate House!
Positive experience: Tregulland Cottage and Barn provides spacious accommodation across the 2 properties for up to 22 adults. Both properties were well equiped and it was fun to have the cinema room. The pool house is great. Some comfortable outside seating was provided in this area. However, we were disappointed with the standard of the Cottage and Barn outside furniture. There were 3 garden chairs in the shed, but obviously no where near enough for the number of potential guests. The rest of the outside furniture was of very poor standard and quite frankly probably ready for the skip. It was a shame because there were some stunning views to be enjoyed from the terraces. Tregulland is quite remote which affords a great sense of peace and quiet.
Thank you for your review Cheryl, we're very sorry to hear of the issues with the outdoor furniture. We will pass your comments on to the owners so that they can review the quality of the furniture and replace as required. We really appreciate your feedback and we're pleased your were able to enjoy your stay with us despite these issues. The kate & tom's team
Positive experience: This is a lovely property (Court house stables-Painswick ) in an amazing location. Good walks, pubs and hotel with great food in easy reach. The accommodation is well appointed and the hot tub is wonderful. The staff are friendly & helpful. They are also very responsive. It is a collection of stables with accommodation & each unit has bedrooms, a living area & kitchen. Plenty of crockery & cutlery. Beds are very comfortable & there is housekeeping too. The kitchens are well appointed with good sized fridge freezers, range ovens, toasters, kettles, dishwashers etc. The main building also has a washer dryer There are a few things that would make this 5* that would improve the overall stay. 1. New towels 2. Checking the bulbs before each changeover 3. Ensuring that there are shelves in the showers that shampoo etc can be put on 4. Replacing pictures on the wall that have been broken/ parts of shower switches that have been broken 5. Redecorating the chips in the paintwork Overall this was a good place to stay and Kate & Toms were easy to book with
Thank you for your review Liz, we're so pleased to hear that you enjoyed your stay and were happy with our service! We really value your feedback and will pass your comments on to the owners for them to review and make the necessary changes. The kate & tom's team
Fantastic experience: A fantastic long weekend in this perfect holiday house in glorious surroundings with my family of 18 adults, and four young children. Children, grandchildren and gt. grandchildren had a wonderful time together in amazing weather. Very hard to leave behind.
Thank you for your review Patricia, we're delighted to hear that you enjoyed your stay at Pedington Manor and we hope to welcome you back soon! The kate & tom's team
Fantastic experience: We recently booked at stay at Box Barn in Gloucestershire through Kate & Tom's having been recommended by a friend. Fabulous property and the team at Kate & Tom's were extremely helpful and professional throughout. Would highly recommend and would certainly use again.
Thank you for your kind words Sarah, we're so pleased to hear that you were happy with our service and enjoyed your stay at Box Barn! We'll pass your comments on to the owners who will be delighted to read them. The kate & tom's team
Fantastic experience: Great house near the centre of Liverpool. We were a hen group of 20 and the house was perfect for our needs with plenty of space and big comfy beds. Everyone was super helpful in the lead up to the booking and met our high expectations.
Thank you for your review Layla, we're so pleased to hear that you enjoyed your stay at Sefton Edge! We'll pass your comments on to the owners who will be delighted to read them. The kate & tom's team
Fantastic experience: What a fantastic stay we had at the shed for my best friends hen party. Communication with the owner was easy and they were very friendly and responded quickly. The accommodation was perfect for a large group, the accommodation offered a lot of space and communal areas. One point which would make it 11/10 would be to install long length mirrors in all the bedrooms.
Thank you for your review Stacey, we're so pleased to hear that you enjoyed your stay at The Shed! We'll pass your comments on to the owners for them to review. The kate & tom's team
Fantastic experience: Box Barn was fabulous! Large, tidy and extremely clean! The owner was so helpful and friendly and my group of 10 friends I hosted there for my special 50th birthday weekend were all thrilled. We had a lovely swim and spent time in the barn and grounds together. It was magical!
Thank you for your review Emma, we're so pleased to hear that you enjoyed your stay at Box Barn! We'll pass your comments on to the owners who will be delighted to read them. The kate & tom's team
Positive experience: We stayed for three nights at Church Cottage. It was the same price for three, as for two, a no brainer really. Church cottage is set in a little village of kelmscott. Very quiet, lovely village pub, 5 minute walk to the Thames. A great spot. The cottage is laden with features, lots of rooms, bathrooms a plenty, lovely swimming pool, great facilities. Big tables for indoor or outdoor dining. Two negatives. No microwave which does help on occasions. No bigee really The other negative is really aimed at Kate and Tom's. We have used Kate and Tom's before and other holiday property companies, and have always had a welcome hamper or box of local produce, or a cake and a bottle, or something to welcome you. But here was nothing. £4100 paid, I am sure £50 could have been spent on some local bread, butter, milk, eggs etc. Also I was given the details of the house keeper a week prior to our arrival, thus the onus was on me to sort arrival time, key, etc. Yet I feel it should be that K and Ts give me all the I formation and for me just to ask the odd question. Nevertheless these are my issues but the actual stay was amazing.
Thank you for your review Richard, we're so pleased to hear that you had an amazing time at Church Cottage, we really appreciate your feedback. Welcome hampers are provided at the discretion of the individual property owner, and whilst many of our properties do provide a hamper, regrettably Church Cottage do not. We agree that it's a lovely gesture and a great way to start your stay and will pass your comments on with a recommendation that a hamper is provided for future guests. We sent our arrival information five weeks prior to your arrival, please accept my apologies if this email didn't reach you. Thank you again for your feedback, we really appreciate it and will use it to improve our service. The kate & tom's team
Fantastic experience: 88 Anfield was a fabulous accomodation for a hen party, the basement bar was extremely popular. Rooms were clean and spacious and it was very easy to get ubers/taxis into the city. The hosts provided us with contact details if we needed anything, and accomodated our early check in which was really helpful. I would definitely book through Kate & Tom's again
Thank you for your review Louise, we're so pleased to hear that you enjoyed your stay at Anfield 88! We will pass your comments on to the owners who will be delighted to read them. The kate & tom's team
Fantastic experience: We had 14 adults and two children staying at Churchill Wood to celebrate my 60th birthday. On arrival we had lovely welcome gifts (the cake was delicious, thank you) plus the whole house was spotless. The bedrooms were light and airy and the beds were super comfortable. There were plenty of bathrooms for the number of people staying, the playroom was a hit with my grandchildren. The huge garden was enjoyed by our black lab and the swings and slide enjoyed by my grandchildren. The kitchen was fully equipped, it has an American style fridge freezer and an extra under the counter fridge which helps accommodate in the wine bottles! It has plenty of crockery, cutlery and glasses certainly to allow the wine and food to flow freely. The whole of the house was spotless and a credit to the ladies who come in to clean it. I was impressed that the hot tub is emptied and cleaned after every party leaves. All in all a perfect place to stay.
Thank you for your review Gill, we're delighted to hear that you enjoyed your stay at Churchill Wood! We will pass your comments on to the housekeeping team who will be so pleased that you had a great time. The kate & tom's team
Fantastic experience: If Carlsberg did Travel Agents they would be this good... Undoubtedly my best TA experience ever. From start to finish everyone in the team there took time to help arrange accomodation for our large group. They handled various queries and questions very quickly . Havent got a bad word to say about this team .... superb - So custionmer focused they put other TA's to shame.... Don't hesitate to use them .. A++++++
Thank you so much for your kind words Gordon, we are absolutely delighted with your feedback and so pleased to hear that you were happy with our service! We hope we can welcome you back in the future. The kate & tom's team
Fantastic experience: This house was honestly absolutely amazing and just like the pictures. It was so clean and well kept and it's huge, so great for big parties. It's also handy to get to Chester for a night out. It was perfect for my hen do! The service received from Kate and Tom's and the owners was great, Kate and Tom's were quick and thorough and just made everything really easy. The owner was lovely and very helpful too, with taxis etc. Would definitely recommend to anyone! Thanks for having us!
Thank you for your review Amy-Kate, we're delighted to hear that you enjoyed your stay at Amber Hall and were happy with our service! The kate & tom's team
Fantastic experience: We had a lovely family celebration weekend at Pedington Manor. The space and facilities are very good and the rural quiet location is also good. We would definitely come back again in the future.
Thank you for your review Grace, we're delighted to hear that you enjoyed your stay at Pedington Manor and we hope we can welcome you back in the future! The kate & tom's
Positive experience: A lovely house with good accommodation for our large family meet up. Very clean, all appliances and conveniences we needed. Lovely to have some little ride in toys for youngest child, appreciated high chair and cot. Nice to find some board games in the e cupboard. If we were to provide feedback it is small things that some guests noted: 1. Tall husband found bed with foot end in master bedroom difficult to sleep in! 2. Would have preferred bigger than double beds. 3. More bar stools round island unit 4. We went to buy some large wine glasses as found this in cupboard too small. 4. Owners were obviously just being helpful putting the bbq back and covering hot tub etc but made us feel a little bit like we’d not done something we should have done if that makes sense. The children left the hot tub and it was then covered over and so the adults were a bit out off from going in after, maybe it was late at night and time for closing, we weren’t sure. None of these in any way ruined our stay, just little notes that maybe helpful feedback
Thank you for your review Jilly, we're so pleased to hear that you enjoyed your stay and we appreciate your feedback. We will pass your comments on to the owners for them to review and implement any changes for future guests. The kate & tom's team
Fantastic experience: All the advisors I liaised with at Kate and Toms were very friendly and helpful. Will certainly look at their properties again. As for the place we stayed - House in the Shoe - nothing short of amazing. Everything had been thought of.. something for all ages. 18 of us went - aged 4yrs -49yrs - and wouldn’t hesitate to go back. The house was just as good, if not better, than the pictures on the website. Highly recommend.
Thank you for your kind words Sara, we're delighted to hear that you were happy with our service and enjoyed your stay at The House in the Shoe! The kate & tom's team
Leave your opinion about kate & tom's:
kate & tom's appears in the following listings:
Other travel agencies that might interest you
Feel Free Travel
Sally Baldwin - Travel Counsellor
Flight Centre
TUI Holiday Store
Your Co-op Travel Gloucester
RESFEBER
Add your travel agency to our directory for free
If you manage a travel agency and want to appear in our directory, add your company information and you will be able to appear completely free of charge.