Skybreak

Fantastic experience: We were traveling in the UK, had some issues with flights/booking at the airport. We were sent to Skybreak to have the issues sorted out. My wife was in a bit of a panic let’s say. We spoke to Greg. Greg was extremely patient with us, very calming, assuring, informative, professional and very, very, personable. I cannot say enough about how helpful Greg was. Thank you Greg!

Fantastic experience: I have to say a massive thank you to Bea, she was so helpful and so knowledgable about what we asked to do. Thank You Bea! You are a star

Fantastic experience: I drop a very special and expensive ring on the plane and realized once I was at the hotel. I never thought I would ever have seen it again given its value but I submitted a lost and found claim nonetheless. I immediately received a response acknowledging receipt of my claim and not even a day later, I received an email that my ring had been found and could be collected or couriered. All online communication was extremely professional with quick responses that answered all my queries thoroughly. Nothing felt automated or standardized and on the day I collected my ring I was served by a young man who was very helpful and the whole process was very efficient. All staff at the counter in fact were friendly and professional. I was also informed that my ring was locked in the safe and the manager had to retrieve it, which I was most grateful for as well. I hope no one loses something but if you do, rest assured that there are still honest and good people in this world and that the work done by Skybreak Lost Property Team is exceptional!!!

Fantastic experience: Very delayed review. Just wanted to say a huge thanks to Andrew who absolutely saved my trip to Norway to meet my girlfriend last year (or so). You're a legend, mate!

Fantastic experience: First class service from Livia.

Fantastic experience: We had an absolute nightmare of a morning at Gatwick Airport with Wizz Airlines, with delayed flights, check in problems, poor customer service skills and the unwillingness to help. Just when we thought our holiday/New Year/birthday weekend was ruined and we would have to go home, we spoke to Aleesha at Skybreak and she was like a light at the end of the tunnel! She explained everything so well, gave us another option so we wouldn’t miss our holiday, rebooked the next flight for us and even checked us in there and then to ensure we wouldn’t miss another flight due to Wizz Airlines utterly disappointing customer service. She was empathetic, relatable and kind, we couldn’t thank her enough for saving us from a menty b at the airport!

Fantastic experience: I’d like to thank Alvin, Sara and Ahmad, this past two days we have been in the airport because we had a problem with our flight ticket. Alvin and Ahmed really cared about our situation and they did the impossible to help us and find the best way we could get to our destination. We need more people like them in every single airport of London.

Fantastic experience: Ahmad and Rachel are very kind workers who help me a lot! Only them! In all airport only them could find a way till my counry, so, in my opinion they are best workers in the all airport! Please, be kind and respect them more then a rest of a crew mates! Level up them because they deserve it! Thank you. 27.11.24. / time 13.16

Fantastic experience: Needed my ETA printed for India Max was a huge hell. Thank you max you're a star xx

Fantastic experience: The last time o flew with TAP Portugal to Heathrow to get a connection flight, the flight delayed for more than 2 hours. Even though I ran, and reached the gate for connection flight in time, my ticket was cancelled. The gate attendant missed me, there was no one at gate for departure to check if someone would come from late flight. There were no signs or indicators to inform about a "flight connections being redirected, please wait here" I had an opportunity to talk with a SkyBreak agent who stayed behind "just to make sure". The Alvin had a tired face, worried look and buried in the screen pressing buttons. When I arrived, he looked at me with curiosity and question in his eyes. When I told I am from TAP delayed flight, his sighted of relieve. After confirming, he told me the handling of hotel meals, transport was already, done and I should worry not! For some reason I felt at ease, maybe it was calmness and steadiness in his voice, maybe because his face instil the trust and confidence, but I felt relaxed. Confirming that I was all right, he resumed checking things, and was very concentrated. For someone who stayed after hours and after long day of work, it is extremely commendable. The option for shuttle was bad, since shuttle left at 22, the next one would be at 23, and thus I would miss dinner and would have less 1 hour for sleep, which I very much needed. He kindly offered to ride with me in the bus to the stop and indicated where the hotel would be. I am very grateful you have such a good clerk, and hire such kind and attentive personnel. Also I would like to claim refund for delayed flight.  The last time I flew with TAP Portugal to Heathrow to catch a connecting flight, my flight was delayed by more than two hours. Even though The arrival attendant missed me, I have asked for directions to connection flight to Abu Dhabi and I was pointed the direction, and told “it is on T4”and that “You might catch it if I run”. And so I ran, I have reached the gate for my connection on time, but was informed that my sit had been already sold out. There were no signs or indicators to inform passengers about any redirection of flights or to say, “Flight connections being redirected, please wait here”. There was no info at the departing gate to check if any passengers were arriving from delayed flights, there was no indication to the land crew on how to handle this. And Etihad handled this with outmost professionalism, but this text is not about them being awesome and guiding me to place where I could sort this mess. It is about the SkyBreak clerk agent at check-in desk. Fortunately, I had the chance to speak with a SkyBreak agent who had stayed behind “just to make sure.” The agent, Alvin, had a tired face and a worried look, with his attention focused on the screen in front of him. When I arrived, he looked at me with curiosity and a questioning expression. As soon as I mentioned I was from the delayed TAP flight, he sighed with relief. After confirming my situation, he reassured me that arrangements for a hotel, meals, and transportation had already been made, so I had nothing to worry about. For some reason, I felt at ease—perhaps because of the calmness and steadiness in his voice or the trust and confidence his demeanor inspired. Once he confirmed everything was in order for me, he resumed his work with concentration. For someone staying late after a long day, his dedication was truly commendable. The shuttle was not an option, since the next one would arrive after 11 p.m., meaning I would miss dinner and lose hours of much-needed rest. Alvin kindly offered to ride with me on the bus to my stop and pointed out where the hotel was located. I am very grateful to have encountered such a helpful clerk, and I appreciate the kind and attentive personnel you employ. Additionally, I would like to request a refund for the delayed flight.

Fantastic experience: Missed a flight out of Gatwick back to SEA. By happenstance, went to SkyBreak to ask for directions to the IcelandAir counter only to be told that they don’t really have a counter…..and that’s when Charlie took over. Within 20 min she had me rebooked on a different flight, leaving the next day. A GREAT relief!! Charlie certainly was an Angel!

Fantastic experience: Thank you to HASFA to helped me, she was very profesional and very Kind to me. I couldn't have come back to Paris without her help. Merci beaucoup!

Positive experience: Good and prompt service. But I did not give 5 star because of the high fees.

Fantastic experience: I was held up on a connecting flight from Australia, Charlie was awesome, helped me rescue a tiresome situation and brought smile back to my day. Thank you so much Charlie!

Fantastic experience: Thank you Skybreak for the prompt response and return of my item.

Fantastic experience: Great service and friendly staff means that for once an item that was lost on a plane is found!

Positive experience: Delighted to get my item back but I think £25 is really too much to have to pay to get a my property handed back.

Fantastic experience: The team couldn't have been more helpful in returning a very precious private item that we lost.

Negative experience: Very unhappy with the service i received from skybreak. I left my handbag on a Ryan air flight. When i realised i went straight to the help desk. The lady was very unhelpful and seemed like she did not want to be there. I waited over an hour and no one came with my bag. Eventually someone came with my passport but no handbag! I explained I lived two hours away and really didn’t have the time to come back and get my bag. I do not understand why they took my passport out of my bag and would not give me my bag back. It took 3 weeks to get my bag back I was emailing and calling and getting no reply. I then had to pay a fee of £25 . Clearly this is a money making scam and also I had a bag of tobacco in my bag which was stolen by some member of staff. Very bad service

Positive experience: Lost my Samsung Pad in the plane at Gatwick. After one week i go a message thay my pad was found. Delivery was perfect but the shipping cost was way to expencive. Should have been more options to send with lower cost. But I'm glad I got it back :-)

Fantastic experience: Skybreak is the best!! They located my laptop I left by accident and shipped it to me so quickly! I’m so grateful ☺️

Fantastic experience: Having unknowingly dropped my phone with my debit card in its case in the airplane I had disembarked, I was totally at a loss what to do when I asked for assistance from Marko at Skybreaks service centre Gatwick. Marko went above and beyond the lengthy process of seek and recover to facilitate the speedy return of my money and phone. He and his supervisor both did everything possible to assist me and went right out of their way to do so.

Fantastic experience: Very happy to have collected my lost property from Skybreak! It was an easy process and they were quick to reply. £25 was the only downside. Thank you once again!

Fantastic experience: Smooth and easy. Great experience!

Positive experience: Having left my tablet and Nintendon Switch on a flight back from Norway to Gatwick, I wasn't very hopeful they would be returned. Thankfully they were both found and returned to me within a week of the flight thanks to the help of Norwegian Airlines and Skybreak.

Negative experience: After spending hours in Terminal2 experiencing the poor service of Eygpt Air who put all their efforts into charging unassuming passengers £100s for every kilo over in baggage. Making me step aside to apply for a Et number for flight to Kenya that took 2 hors.They closed the gate knowing a60 year old man would miss his flighI was not alone and would ever book withEygpt air again Fora small admin fee Rachal in terminal 2 Heathrow saved the day acquiring my Etnumver and searching for same day flights efficient helpful nothing was to much trouble. I hadvisions of staying in Airport aln Rachel found me an alternative flight same day. AMAZING! Take the stress out of airlline mishaps go to flight Scanner in person. She puts faith back into flying. Big thanks

Fantastic experience: Was helped by Shanelle today when I missed my flight. She was helpful and friendly. Thanks!

Fantastic experience: Received my lost item quickly once it was found. Communication was prompt. Great service.

Fantastic experience: Marta provided exceptional assistance during my visit to Gatwick Airport on Friday, April 19, 2024. Being unfamiliar with Gatwick, I mistakenly entered the South Terminal through the wrong point. Despite this, Marta patiently helped me search the entire length of the South Terminal to find my relative whom I had come to pick up. I am deeply grateful for her time and patience.

Fantastic experience: Temi was absolutely amazing at sorting out my name change. I was really worried as Ryanair has been a nightmare but she was so efficient and sorted everything out so quickly. Thank you so much for your help and advice!

Fantastic experience: Charlie is the epitome of stellar customer service with an awesome personality. Thank you for helping me to get back to my daughter in Jamaica, but in general, thank you for being you.

Fantastic experience: It was a great experience. Charlie was such a nice and cooperative young smart lady. She looked all the available options for us and then guided us and chose the best flight for us. Highly appreciative!!!

Fantastic experience: Charlie was extremely helpful and saved the day! Missed my flight and she came to the rescue by finding the next best thing. Extremely patient and kind!

Fantastic experience: Very excited that 14 years old son and I are going to Las Vegas for Xmas. To my shock when check in at Terminal 3,, we were told that we need visa to the US. I stupidly thought British Passport can go any country without visas! Luckily someone told us to go to Zine G and find the desk of SkyBreak. There we found a beautiful smiling lady Shania told us that she can help us to apply the Esta visa within 1 hours. She made us the application without worries. We will now waiting for the email confirmation to come through. Thank you so much Shania. Thank you the gentleman at Virgin airline help told us where to get help. Thank you SkyBreak to provide such services to passengers in the airport. Merry Christmas to all who reads this review.

Fantastic experience: I don’t usually leave reviews in places but I couldn’t not this time. Myself, my partner and 2 kids arrived at Gatwick airport only to be told we could not fly due to not having done the electric visas. We had to book flights for the following day and was told to head over to the sky break desk so they could assist us because we were so distraught! Denise helped us with absolutely everything, I cannot praise this woman enough! No one wants the job of sorting out the visas as it does take a long time but she was professional, patient and really calm with us which is just what we needed! The whole process took a few hours, we were met with technical problems along the way but she still did not give up, she even went over her finishing time by 40 minutes but didn’t rush us or anything, she just got the job done!!! We even went a brought her a box of chocolates as a huge thank you! Overall extremely happy with the service and would advise anyone to go there if they needed help! 10/10 at absolutely everything! Denise you’re a star, and made us feel so much better!!!

Fantastic experience: Thanks Jonathan and team for a courteous, efficient and swift assistance to us when our flight was cancelled. I only wish the commission had been clearly mentioned

Fantastic experience: Just a short review to praise Skybreak employee Jacob at Gatwick,who saved me and my partners holiday by booking us on a new flight to Sicily after easyjet cancelled our flight with an hours notice.Thankyou.Paul and Linda.

Fantastic experience: Easyjet cancelled our flight 1 hour before we were due to board at Gatwick, S.Terminal, no explanation, no staff available to assist, 3 hours later having retreived our luggage we came across Skycentre, we didnt realise such a service was available, Jaco (staff member) was brilliant, helpful, calm & professional, he helped us book another flight for the following morning at Luton airport, , he saved our holiday, thank you Jacob.

Fantastic experience: Today I had a disastrous start to my flying experience with a costly oversight of forgetting my last name on my boarding pass. Under the terms and conditions of Turkish Airlines I needed to repurchase a ticket despite having my first and middle names on the ticket. Philip from Sky Break customer services at Gatwick South was my god send. He not only re-booked the 4 leg flight for me but remained completely calm under the pressure of a 10 minute closure to check in. Another colleague also stepped in and helped who was extremely diligent. This was a really stressful situation for me and I couldn’t have asked for a more composed, supportive and efficient customer service attendant to help me through it.

Fantastic experience: I missed my cruise ship departure due flight mechanical problems . Philip Munroe at London's SkyBreak was extremely helpful in booking me a flight and hotel at an upcoming port. Thank you.

Negative experience: Only one person to serve around 100 people but you have four computers . People getting frustrated . If you can’t do the job properly close down . You are not helpful at all in any way shape or form

Fantastic experience: Marko at Gatwick is an absolute star and a massively helpful go an extra mile kind of customer service person. We had flights cancelled and on rebooking found a typo error on one name. Where everyone else sent us away and round in circles he went above and beyond to help us. He was humble when we thanked him and that deserves high praise in this day and age. Marko you deserve a massive pay rise and promotion.

Negative experience: My friends and I were subject to an unfortunate delay resulting in missing our onward connecting flight from LGW. As such, we were recommended to approach the Skybreak Desk for assistance. We did so believing that the in person experience would be of benefit given our circumstances to come up with a solution. Upon doing so, I was advised by staff of a later flight which was quoted at circa 180 GBP. Not only was this not the next available flight but it was well in excess of the amount quoted on an airline comparison website of 74 GBP. I challenged this obvious discrepancy with various members of staff suggesting that I was incorrect and the prices on the airlines website would have changed to the more expensive price they had provided. I thereafter checked the airline website, confirmed with was 74 GBP and booked it myself whilst seated opposite the desk. I cannot recommend this company or staff as they are, at minimum, incompetent in the role.

Negative experience: HUMANITY HAS HUMAN QUALITIES, BUT THIS COMPANY MOST CERTAINLY HAS NO SLIGHTEST KNOWLEDGES ABOUT THEM That definitely wasn't my mistake, because the same time I bought return tickets for two other flights and everything as usually. And I had never ever before such problems. Now instead of return I was given two one way tickets. And have to mention already twice flight times are changed. I have hearing problems and not doing serious businesses over the phone. I wasted my unpaid time, went from London to Gatwick to meet human attitude as we are on whose necks they exist and comfort their own and their loved ones lives. I met unexpected carelessness, rudeness, cold inhumanity. They had countless reasons not to help AND when I said how evil and wicked you are, JACOB answered - if you call me so, I have even less desire to help you. Ego was injured. So he could help, but ... selfishness, laziness, carelessness .. Is that the right place for such creature? To prepare for what I will say after. If I will say somebody can help only operation, it doesn't means I will do surgery because I am not a doctor. If I will mention kidnaping it doesn't means I am going to do it. Just for clearer showing who this JACOB are in core. And the comparison is - if his loved one would be kidnaped and requested just to change one my ticket, couldn't he find the way to do it? No doubts he would do it in the shortest time and without long talking and blah-blah-blah problems. But for one old lady he lacked humanity. Is his current position really for him, for an inhuman creature? I don't think so. If he still wants grab money to comfort his own life in this position, he should be sent to learn what means word created but humans - EMPATHY.

Fantastic experience: Denise was just lovely. She spend over 2 hours researching with me my different options, helping with hotel and getting me transportation from Gatwick to Heathrow. A true gem especially when my airline carrier and travel insurance company didn’t answer my calls.

Fantastic experience: Charlie from Skybreak in Gatwick North saved my day. She found me a flight and gave perfect advice on an e-visa. Thank you Charlie.

Fantastic experience: Story time: How do I start? On August 1st my flight from Amsterdam to London Gatwick was delayed 3.5 hours on EasyJet. My flight was suppose to be the first leg of my connecting Norse flight back to SFO. I had been running around Amsterdam and London since 4am, my first flight was at 7am. We didn’t leave Amsterdam for London until 11am. We arrive in London Gatwick around 12pm. My first intuition was to find the check in desk and see what my options were. Literally NOT one person at any of the airline checkin stations could point me in the right direction. After hours and hours of pacing, dripping in sweat. I finally had the checkin associate @ Tap Portugal tell me that I needed to see sky break. And let me tell you something: The power of these three ladies that helped me is a force to be reckoned with. Denise, Handan & Christina all jumped in for hours helping me find the right flight to get me on my way. They are literally saints that heal traveling wounds. What also amazes me is that all while helping search for flights that would work for me, they had a mob of people constantly coming up to them, extremely rude demanding that THEIR issue is the MOST important. The grace and swift assistance was partly magical. They were able to prioritize who was the most urgent, the people that actually they could help and the situations they had no control over. Skybreak, give these folks a raise because without them, that airport would be pure chaos. I had to take a picture to show my mom who saved me from airport death. I am eternally grateful for the sheer effort they gave and not only the solution. Best customer service experience I’ve ever had. Hands down.

Negative experience: On July 21, 2023, I forgot a bag on a wizzair flight, right after we landed. This bag contained very important personal belongings such as debit cards, mobile phones, house and car keys, without which I would not have been able to go home with my family and my 1 year old son, or even rent a hotel room. As soon as I realized that I didn't have my bag with me, I was directed to skyebreak. Here I explained the situation, and what I got was just coldness, careless and unprofessionalism.What they did, is just give me a link where I filled in a form to explain what I had lost and where I had lost the bag. The situation was really surreal, I didn't have anything with me and I wasn't given any information and my case wasn't treated with a minimum of urgency, really unbelievable, I was living in a nightmare. Luckily my family returned home with some friends who arrived on a flight shortly after ours and they give me one of their phone.I had to stay at the airport for the whole day, including the night, because in the email I received from the company, it was specified that they only deal with lost goods at the airport 3 times a week, I therefore waited until Saturday afternoon to arrive to finally receive some information from them, after waiting all this time alone at the airport and suffering all these inconveniences I also had to pay £25 to get my bag back. Always pay close attention to having all your personal belongings with you at the airport, because if you need them, no one will be able to listen to you and help you and you will just be left on your own.

Fantastic experience: Kind and helpful assistants

Fantastic experience: We had a flight with Easyjet cancelled at 3 hours notice and were told we couldn't fly out again for 2 days. We decided to book another flight through Skybreak at Gatwick. Temi was very helpful, professional and friendly. She spent time finding the best price on some flights with BA. In the end she saved us £1200. Amazing, thanks Temi.

Fantastic experience: Staff were extremely knowledgeable and helpful when we missed our connecting flight and needed to re-book and find a hotel for the night. Thank you, Handan, for your help!

Negative experience: On June 26, 2023, I had a negative experience at Gatwick Airport's South Terminal between 2 pm and 5 pm. The female staff member I encountered was rude and displayed passive-aggressive behavior. Btw she does not treat "white customers" like that Due to a delay in my previous flight, I missed my connecting flight, and the airline staff had already left. I approached the help information desk and politely explained my situation. However, the staff member scanned my passport, rolled her eyes, and impolitely said, "You need to talk to your airline." When I attempted to contact the airline but was put on hold for an hour, I asked the staff member if there was an alternative solution. In response, she sneered, rolled her eyes, and replied, "I DON'T KNOW." As a result, I had to spend two hours researching on my own to find out that I could book another flight first and then request compensation. This information should have been provided, as not all customers have the same knowledge. It only added to my anxiety and inconvenience after a sleepless six-hour flight. Interestingly, I later noticed a poster downstairs indicating that Skybreak could help customers book flights and provide assistance. However, the staff member I encountered did none of those things and instead treated customers aggressively.

Fantastic experience: Great service, so pleased to have my iPad back - special thank you to Naomi Chisholm who went the extra mile

Fantastic experience: We took a wrong bag off a flight causing undoubted stress for the owner and also for ourselves as ours was now missing , criss crossing the Irish sea still in the aircraft. We cannot praise Naomi in Skysearch enough, who went way above and beyond in assisting us over 36 hours to retrieve it. In this era where Customer Service barely exists and everything can only be handled online, she spent a day and a half personally contacting us frequently with updates and going to extraordinary lengths to reunite us with the bag and its urgently needed contents for our Grandsons christening. Thank you soooo much Naomi. Any Company would be lucky to have you on their staff and we were so lucky it was you we dealt with...Employee of the Century! James and Susan Wyse, Ireland

Fantastic experience: Livia was a great help to me. I recommend her for missed or canceled flights internationally departing from London. Due to mechanical technicalities trains from London to Gatwick were cancelled, causing a one hour delay. I had missed my flight checkin by 5 minutes. I was flying from London to Orlando, an international flight that would cost me 1800 pounds to 2000 pounds. Luckily she found a flight for me for $600 pounds. She was also very patient with all of my questions. A very kind and understanding woman!

Fantastic experience: We missed our flight from Gatwick. We came to Skybreak desk for help . We have been served by Livia who was really helpful and managed to find us another flight . Although it was a bank holiday and the airport was really busy, she did all what she could to help us . Thank you.

Fantastic experience: On 6 June 2023, Cristina from the Skybreak desk lent me her mobile to allow me to download my train eticket. Without that, I would have missed my train and lost money. She was great, and I'm grateful. Please consider providing a pc/phone to travellers who may have problems accessing the internet while passing through Gatwick. Many thanks, Cristina.

Fantastic experience: After such a traumatic morning and being told we weren’t allowed to fly as we did not have a PCR test done for the destination country, we seeked further assistance with the lovely Livia who was able to re book our flights on the spot with ease for the next day. Super friendly and brilliant customer service! She’s definitely an asset for Skybreak and deserves high rewards for her gratitude and impeccable service! Just what someone needs after a horrible experience! Thank you once again for your help

Fantastic experience: We was served by Ebi at Gatwick on 22.4.2023. We had missed our flight to Glasgow and was incredibly stressed and upset. Ebi went above and beyond for us, he was so kind professional and really went out of his way to help us and get us on our way. He was assisted by Livia who was equally helpful and really lovely. They had us on a different flight really saved the day. Ebi and Livia are truly a credit to your company and exactly the sort of people you need on hand to help during stressful and upsetting circumstances. Ebi you truly were wonderful.

Fantastic experience: Temi was very helpful and efficient. I needed a last minute flight less than an hour before departure and she booked it for me as quickly as possible. Thank you, Temi!

Fantastic experience: Lovely and Dav saved the day for our group on six travelling on March 23. We had missed our connection by ONE minute and were standing in the terminal absolutely at a loss when Lovely saw us and came to help. She and Dav worked TIRELESSLY for 2 hours rebooking us flights so we could get home to Canada. We were so very tired and emotional and her kindness was honestly a God send. Thank you Lovely and Dav for your help. Words cannot express how valuable your service was to us!!!

Fantastic experience: Minnie and Rachel was excellent helping with the establishment thank you

Fantastic experience: Great service and advice from miss LIVIA .who rescued me after missing my flight . The best service one can hope for. Thank you very my LiviA

Fantastic experience: Livia at Skybreak Gatwick was tireless in helping me get on my return flight although the airline was telling me I had to make a new booking. I am sooo grateful - would give 10 stars if it were possible! Great service, professionalism and kindness - thank you so much!!

Fantastic experience: Incredible help and support from AMAZING Minnie Super helpful, super nice and her calmness honestly prevented us from having a meltdown when we had a last minute travel issue

Fantastic experience: Extraordinary help!!! Livia saved the day with poise, efficiency and professionalism. Fantastic!! Don’t know what I would have done without them. Went to the wrong airport and new fares were crazy. Livia calmly found and booked excellent alternatives. THANK YOU SO MUCH for this valuable service!!

Fantastic experience: Ryan and Stacey are the most amazing staff at Gatwick. They helped me rebook a school group booking of 43 people. Best customer service I’ve experienced in a long time!

Fantastic experience: Super helpful to rebook flights after I was unable to take my intended outbound. Huge shoutout to Livia who was awesome

Fantastic experience: Minnie and Kasia and David did great service today!

Fantastic experience: Minnie was great with her service today. I hope there are many other people like her who can help at the airport

Fantastic experience: Shanaz is one of the bast servant I feel very happy

Fantastic experience: I have had fantastic customer service. Shanaz was such an wonderful employee

Fantastic experience: Charie nothing but pleasant to speak

Fantastic experience: Jonathan save my day actually amazing service. I am surprised. Brilliant Huge Thanks

Fantastic experience: I was served by Jacob and he helped turn a stressful situation into a pleasant one, helped me get a new train and even booked in for me. Thanks a lot Jacob!

Fantastic experience: Very prompt and efficient service. Return delivery cost is rather pricey but nothing comparing loss of a valuable asset.

Fantastic experience: Missed my return flight, the lady at the desk was kind enough to try to search for affordable flights and give their input on the quality of the option provided. When I found a cheaper flight, they helped me book it, and also checked in for me as well. The instructions on each step were very clear and concise.

Fantastic experience: Melisa was an absolute gem. My flight departing from Vancouver to London was 1.5 hours delayed. I had a stop over in Calgary where I boarded the plane to London. After being in the air for over an hour, the pilot announced that there was a non-compliant passenger on board and as a result, the plane needed to turn around and go back to Calgary to remove the passenger. The police boarded the plane, removed the passenger, and we left Calgary again 3 hours after the original departure time. I landed in London Gatwick where I was scheduled to leave on a plane to Portugal 2 hours later. Upon landing, I attempted to check in to my flight (easyjet). The easyjet website told me there was no record of my flight. I ran across the airport trying to sort out what was going on as I did not have any email notification from easyjet of a cancelled flight. I got to Flughtbreak and asked Melisa if she had record of the flight. Her system came up blank. I asked her if there were any other flights out I could take that same day. She told me there was one more flight but that it would be over £440 - double the cost of my easyjet ticket. I asked her to check if there was a cheaper flight out of heathrow which she happily did, but no luck. I bit the bullet and bought the ticket - Melisa was really relaxed and very sweet - she also put up with my corny dad jokes while she was booking. She then told me she would check me in as well so that I wouldn’t have to deal with it. On a full day of travel nightmares, I could have just hugged her for that if it weren’t for the plexi glass barrier. I was so grateful for her help. She was amazing and was exactly the type of person you want to meet in a moment of crisis. Very calm and collected. Thumbs up Melisa! You’re a rockstar and should ask your bosses for a raise because you do an amazing job.

Fantastic experience: I forgot my iPad on a plane and Skybreak sent it to me within a few days. Thank you so much for finding it and reuniting us!

Fantastic experience: Jonathan & Minnie, we’re absolutely fantastic at LHR, can’t thank them enough for their help and patience. They sorted out an alternative flight when my daughter couldn’t board her flight because of United airlines giving wrong information.

Fantastic experience: Due to some unavoidable circumstances I was stranded at LHR and had to stay in UK for at least 2 more days than planned. Minnie had been a great help in finding accommodation and also giving me some helpful information. She is very friendly, cheerful and helpful. Thanks a lot Minnie and skybreak.

Fantastic experience: We received the best customer service from Minnie & Jonathan in terminal 2. Their attitude and willingness to help not just us but people that approached them was nothing less than excellence.

Fantastic experience: We had a nightmare day at Heathrow, unable to catch our flights, via Canada, to Costa Rica due to issues with the Canadian immigration website which meant that no one could apply for ETAs. Minnie at the Skybreak counter was incredibly kind and helped us sort Estas for our new flights to Costa Rica via the USA. She then arranged an Uber for us to take us to our hastily booked airport hotel. She was sympathetic to our difficulties and nothing was too much trouble for her. Huge thanks!

Fantastic experience: Minnie was very helpful! Thank you!

Fantastic experience: I had a issue with my name on booking. Called up sky break from the terminal. Stacey was amazing. Resolved my issue and got me on the next flight!! Made my day - totally pro. Thank you!

Fantastic experience: Minnie was amazing in helping us. She is very detailed and patient. Great customer service

Fantastic experience: I was struggling to access the required documentation for my flight and was approached by Minni, she was calm and helped me get the documents I needed efficiently. Priya was also really helpless. They reassured me that I wouldn’t miss my flight and I can’t thank them both enough.

Fantastic experience: Minnie brilliant service. Saved the day for me

Fantastic experience: I just wanted to say the BIGGEST Thank you to Lovely she was amazing considering the situation and the panic we were in. She helped to calm us down and helped us with filling out the forms needed to board our flight ! So please pass this review on to her because I said I really wanted to review her excellent customer service and potentially I don’t think we would have made the flight if it wasn’t for her help !! Thank you and thank you

Fantastic experience: It was my first time in England and I got stranded at the airport so I was directed to the Skybreak service centre for help. I met Livia, and she fixed everything. She was incredibly patient with me, and even when my phone had issues connecting to the airport wifi, she let me use her hotspot which helped a million. She made sure she found the best options for me for a new flight and bus. Because of her, I can go home now.

Fantastic experience: Minnie and Jonathan were very helpful.

Fantastic experience: Very helpful, we lost our flight but Minnie helped us get another one the same day.

Fantastic experience: would like to highly praise Skybreak. I lost my wallet on a flight I contact them on the day to report it and by the next day I had been informed that it was found and given options to collect from Gatwick or have it couriered as I live a fair distance from Gatwick I decided to have it sent. I was sent emails throughout to inform me of the process and could not thank them enough. It is a great service especially at a time when you feel upset and worried about losing such a valuable item. So from losing it on Tuesday I was reunited with it on Friday what more could I ask for such a reasonable charge. GREAT SERVICE THANK YOU AGAIN SKYBREAK

Positive experience: Minnie tried her best to sort the ticket but couldn't be made the system was bad and slow and was waiting up to 3 hours but thank you Minnie trying your best appreciate the help

Fantastic experience: Livia was amazing!!!! She helped us manage a stressful missed flight, had us laughing by the end of it! What a wonderful service to have available at Gatwick airport!

Fantastic experience: Having Booked Ryanair Gatwick to Dublin last Saturday May 15th, we realised that they had not sent an email allowing us to check-in online. My Colleague and I failed to access the Ryanair site and we were not able to Check In despite having our booking Reference. we were advised that 55 uk Pounds each would get us onboard. Charlie on the SkyBreak desk took control and after almost an hour refused to let the system win and she finally found a way to get us to check in without any additional fee.This young Lady has Customer Service skills beyond belief.Personable,Charming and Efficient and always smiling.This young Lady is such an asset and Must Be Acknowledged by her seniors.Her Colleagues on the evening were efficient but sadly lacked her people Skills. We Both Thank Her sincerely for all her Efforts and Courtesy. Liam/Michael

Fantastic experience: Agents Elize and Charlie both helped me get my very frustrating situation sorted out. I had purchased tickets through Booking.com to go back to the U.S. and the agency failed to mention that a Negative COVID-19 test was necessary even if you are fully vaccinated. I found this out at my flight as I was getting ready to board. They assisted me in finding a reasonable flight the next day, comparably priced and even found me reasonable accommodation near the airport. These two ladies went above and beyond and deserve raises. I was very distraught, upset and felt lost. I will be leaving a scathing review for Booking.com. They have been giving me a run around for reimbursement that Icelandair claims is not at all the standard operating procedure. Skybreak was phenomenal, and although I hope to never need their services again, I know where to go if I do. Thank you so very much!

Fantastic experience: Minnie was incredibly helpful and kind; she spent a long time helping me do what I was not able to do myself. She is kind and efficient.

Fantastic experience: We are a band from the U.S. that was unaware of the necessity for a Covid test to get back in our country. After trying to book an antigen test at Heathrow for literally hours without success, we lost our original flights home, and had to spend over $2000 on new tickets. The ONLY reason that we were finally able to get these tickets and get out of Heathrow was that Lovely, a very appropriate name for our counter rep, spent as much time as we did trying to figure out this ridiculous ExpressTest website ( you can only book an appt online unless you are near suicidal from attempting to make an appointment; then you can pay cash hours later; £50 for a $10 test). It was her kindness and eagerness to help that made us feel anything other than helpless. There are many people that work in this terminal that should aspire to be as great of a human being; her kindness, patience, and general way of being is of Gold standard. Thank you Lovely!!! You have given us hope for the future of humanity.

Fantastic experience: Ms Lovely is one of the most caring employees I've had the experience to meet and have her help me. I'm from the USA and was unaware of the test since I was fully vacinnated. Lovely helped through the whole process. I am US veteran with PTSD from my service. I had a panic attack and she stayed with calming me down. Talking to my friend to get me calmed down. She is a asset to your company. She will succeed in life and whatever she does. Hod bless her. I'm also 67 years old. She is wonderful and professional. Please share my comments with her.