Away Holidays

Negative experience: I had an awful experience with Away Holiday. The agent I spoke to was extremely rude from the moment he picked up the phone. He wasn’t speaking clearly, kept blaming the “distorted line” even though my end was perfectly fine, and his tone only got worse when he asked for my budget. Instead of helping me plan a holiday for me and my son, he spoke down to me and then hung up on me mid‑conversation. I’ve never dealt with a travel company that treats potential customers with such disrespect. If this is how they behave before you even book, I can’t imagine what the service would be like afterwards. I strongly recommend avoiding this company altogether.

Fantastic experience: Very good company, trustworthy

Negative experience: DON'T BOOK WITH AWAY HOLIDAYS!! Changed flights multiple times. Problems with payments. Constant back and forth communication. Failure to ensure my young children had correct meals on flight out. Spoke to them and said they would resolve only for it to happen again on the way back. Accepted no blame. Mason has zero to little intelligence and an attitude to match. Don't bother complaining as the whole company is a bunch of jokers working in the same office. Paid £8k for a holiday to get Ryanair levels of service.

Fantastic experience: We always have a great experience dealing with Dave from southall travel. He always finds us the best deal to suit all our needs and takes his time to explain everything to us. We recommend southall travel especially Dave to all of our family and friends.

Negative experience: We booked and paid £4000 to Dean at Southall Travel who then called me to say that he had booked the wrong hotel. He then called me back to say it’s going to cost £187 extra. He put me through to an awful manager who said it was only a quotation and they have made no mistake. AWAY HOLIDAYS ARE THE WORST COMPANY and avoid booking.

Negative experience: Avoid the company at all costs!! I have used this company twice before with no problems but this time there has been nothing but problems from the start. Flight changes constantly and now we are stranded in Singapore with no flight to Phuket even though they say there is only to be told 10 mins later .....oh I see there has been a flight change u need to fly via Bangkok now!! Not happening,I can get a direct flight but they won't book it. Stranded!! Mason ,shame on u. Ur customer service is diabolical and unhelpful.

Positive experience: Had a problem in resort we had to sort put ourselves but holiday was great and good price

Fantastic experience: Neil from Away Holidays was very helpful in giving us quotations for a Seychelles Dubai holiday, tried many agents and nobody could beat his prices. highly recommend.

Fantastic experience: Have been booking with company for over 10 years amazing service especially Mason who is honest with all his encounters. Looking forward to an upcoming trip to orlando

Negative experience: The PCR test rules changed while we were on holiday and I emailed our agent at Away Holidays to confirm if we needed to take tests in our resort at a cost of $120 before our return home. We were assured by email we did not need to take a test prior to flying. When we arrived at Male airport, Etihad would not let us board without a negative PCR test, so we were forced to get a taxi into Male city centre and buy 2 hour PCR tests at a cost of $420. You can imagine the stress, panic and upset. It is Etihad's policy that no traveller can board a plane without a negative PCR test. The Etihad agent told us our travel agent should know this as they are the experts. Obviously not! I have emailed the contact agent with no joy and contacted Away Holidays customer services twice with no response. The holiday cost us just short of £11,000 and I am saddened that we have not been refunded the $300 extra we have paid for the tests following wrong advice form the 'experts'. Appalling customer service. Will never ever use them again.

Fantastic experience: I would like to express my thanks and kind wishes to Joe at Away Holidays. He was absolutely amazing when booking my holiday to Dubai. Searched for my hotel preferences and flights with little problems, could not do enough to accommodate me. He was kind, informative and responsive to all enquires, everything was sent clearly via email and he was also very knowledgeable regarding COVID . Thanks to Joe once again you have been amazing, I will definitely be using Joe again !

Negative experience: BEEN ON HOLIDAY WITH THESE MULTIPLE TIMES BEFORE AND THE TREATMENT ON THE LAST ATTEMPT IS SHOCKING FOR A RETURNING CUSTOMER. OVER 30 EMAILS REQUESTING DIFFERENT HOLIDAYS AFTER A COVID CANCELLATION OR A REFUND AND NO RESPONSES

Negative experience: I booked my holiday once with this company and the guy who helped us was really lovely , but he left unfortunately then I called to book another holiday but the guy was extremely rude and very unprofessional I can't even believe .. I was always recommending this company to my clients but not anymore! I think they should choose professional staff otherwise will loose alot more clients..

Negative experience: Do not use, incompetent. Zero customer service.

Fantastic experience: Teresa at Away Holidays has been incredible with the questions and chopping and changing of bookings due to the pandemic. Really friendly and nothing was too much trouble. We have booked with Away Holidays before and always had an excellent service. Highly recommended

Fantastic experience: Fantastic company so helpful good prices lovely staff

Fantastic experience: We've just received a full refund from Away Holidays as we couldn't go on holiday due to lockdown. We've used this company several times now and the service has got better and better. The holidays are good value and booking is easy and efficient. We've had no problems contacting them at any time and staff have been very helpful. We will certainly book with them again as soon as we can.

Negative experience: 1 STAR IS EVEN TOO MUCH FOR THIS COMPANY. STAY AWAY FROM THIS COMPANY AND BOOK EVERYTHING SEPERATE YOURSELVES. You will save a lot of MONEY!!!! I dealt with Brooklyn whilst I was in Dubai. I was persuaded a hotel where I realised this company push a lot (commission). when I got there I wasn't impressed and I told them to move me somewhere else. I spoke with Brooklyn and he said that's fine but named me 4/5 different hotel to go to. I kept saying No and gave him the place where I wanted. He said go back to your room and he will ring me in 20 mins as I couldn't call them from my mobile or the hotel phone. Whilst on holiday and jus about to leave for food he made us wait2 hours and still no phone call. I text my friend in the UK to ring him and tell him to ring us. He told my friend he will call now. We waited half an hour and still no call. again my friend rang and he said he will ring now. We waited for 3 hours that day and no call to get our hotel sorted. He wasted our time whilst we was on our honeymoon. In the end they still didn't sort our issue out

Positive experience: spoke to a salesperson, Brett. excellent service and very helpful and polite.

Fantastic experience: This was our first experience with Away Holidays and we were very impressed with the excellent organising of our trip to Thailand. The flights and hotels were as hoped for and the transfers from airports to hotel were first class. Many thanks Away Holidays

Fantastic experience: Easy to book to anywhere in the world

Fantastic experience: I have used away holidays a number of times to organise my holiday to Dubai and it has always been perfect and any issues have always being resolved swiftly with no hassle to myself. Personal thank you to Margaret who has always being very helpful.

Fantastic experience: We have used away holidays 6 times now and everytime we have had great service and very competitive prices. Will continue to use them for our trips away. Thank you.

Fantastic experience: We always use Away holidays. Everything went well on our last holiday with them and we had a great time. The transfers were efficient and no issues (we were worried about the helicopter transfer but it was one of the highlights of the holiday). We have booked our next holiday for my wife’s 50th birthday with them and are looking forward to going.

Fantastic experience: Booked Phuket Thailand with this fab company ,I got upgrade after upgrade seaviews the lot , travel consultant was fantastic and arranged birthday cake and everything at the Amari Hotel , I will never use another travel firm again ,Away Hollidays is a fantastic company to deal with

Fantastic experience: Travel Rep from Away Holidays was so helpful in putting our holiday package together... .flights and hotel to Thailand for 7 nights at the Hard Rock Hotel. Would not hesitate to travel this this Company again

Fantastic experience: 2nd time I've used these folk, and they are fantastic. I thought after last time I would try and piece together my own holiday but I couldn't get anywhere close to the deal - as long as you read the small print (lots of complainers who didn't bother to and got stung) and you are comfortable with the zero change policy without a fee at least, you will be golden.

Fantastic experience: This was our first booking with Away Holidays the efficiency of representave was good very knowledgeable, our receipts were sent immediately via email then days later by post, we never needed to get in touch before our holidays with any inquiries, we already decided to use them again for our next holiday because how good thy are.

Fantastic experience: Having spent hours trawling through a number of other sites, I found the Away Holidays site and almost immediately found the holiday I was looking for. The option to choose flight times and airlines was brilliant. The booking process was straightforward too. The flights with Etihad via Abu Dhabi to Phuket and back were very good. The airport transfers booked for us by Away HOlidays were efficient and the drivers were excellent. The Manathai Khao Lak hotel was superb, our room was lovely. We’d booked half-board and the food was excellent. There was a very good choice for breakfast from the buffet with eggs cooked to order. The menu choices for lunch or dinner in the Colours or Pad Thai restaurants was great. The staff were always very helpful. The local representative from Khao Lak Land Discovery met us at the hotel the morning after we arrived and we booked 2 full day trips which were fabulous. This was the best holiday we’ve had. I’m already looking into options with Away Holidays for next year and will try to include another stay at the Manathai Khao Lak as part of a multi-centre holiday in Thailand.

Fantastic experience: This is the second time we have used Away Holidays and they have been great. Totally recommend them. Great service

Fantastic experience: Have been booking my holidays with Away travels for the past 5 years. Excellent service, good customer relationships too. All my holidays have been amazing thanks to the advice from Away holidays. My family and I only book with Away. Highly recommend

Positive experience: pretty decent deals I think. But they are a bit pushy with Regards to sealing the deal

Fantastic experience: Best price I found mason helpful and knowledgeable will use again

Positive experience: Great holiday the sales person was a bit pushy after I paid my deposit phoning and asking for more money toward the flights which put me on edge a bit. However I was charged £180 for transfers to find out it would of only cost £30 so wasn’t happy at all. Should of done my homework ! So be aware of this. All in all it was a good holiday

Fantastic experience: Absolutely brilliant from start to finish . Booked with Ashley on the phone and everything was as arranged . Attentive and thorough with paperwork and my requests and was upgraded on arrival in Phuket. Will definitely use this company again .

Fantastic experience: Great service from first contact to the end of our holiday. Staff were helpful and professional. Thank you Away Holidays, we had a fantastic holiday. Will be booking with them again in the future. Highly recommended.

Fantastic experience: A wonderful service every time by Austin at Away Holidays. Having used them many times I would highly recommend the professional yet personal service they provide.

Fantastic experience: Very happy, hotels were great and flight timings was spot on. Would happily use Away holidays again.

Fantastic experience: Booked a trip to mauritius with away holidays. Communication was very good and the service was quick. Would definitely use again.

Fantastic experience: Smooth booking process. Quick response from AH. Amazing holiday. Very pleased to deal with.

Fantastic experience: The travel agent was helpful and the service excellent. I would strongly recommend Away holidays to Sr Lanka. We stayed half board at the Mount Lavina hotel in a sea view bedroom. . Noted for it's history as the Governors mansion. Just like Raffles in the old Colonial style with lots of character. . The food was amazing and catered for all tastes and diets. . It was a fabulous place and the service was outstanding. Excellent value for money. Drinks etc at sensible prices. . Highly recommended. Barbara

Fantastic experience: Twice I have used Away Holidays for booking Maldives holidays .......by far the best deal to be had. My mother in law is a travel agent and even with her discounts she could not get us a better deal. I will use them every time for any destination they can offer. Many thanks

Fantastic experience: Away holidays make your booking easy Its the 3rd time we have used them and will use again. I'm a worrier. I called several times and wasnt made t feel a nuisance. Which I know I was! Thankyou Away holidays.

Fantastic experience: Fantastic service with Away Holidays. Teresa was an exceptional consultant and helped to arrange the family holiday from start to finish with professionalism and care. She was always available to help and I would certainly contact Teresa again for the next trip!

Fantastic experience: We booked Singapore trip through away holidays that was fantastic , very professional, well communicated well priced package with 5 star hotel 5 night stay + Flights absolutely delighted. We will use their service again.

Fantastic experience: Booked with away holidays again, fantastic team of people

Positive experience: We had an amazing holiday in Sri Lanka booked with Away Holidays. The hotels they picked were fantastic, amazing food, really clean, nice rooms and brilliant service. Some of the destinations on the tour could do with being better researched eg. are the elephants in the orphanage being kept in the best conditions? Is the 'Spice Garden' selling fake products? Also our tour guide tried to rush us round a couple of the sites we really wanted to visit so that he could take us to additional places which he'd receive commission for. If these points could be looked at we'd award 5 stars.

Negative experience: The worst customer service provided The worst customer service provided. A call back is too much to ask for and each different person provides a different price. If you ask for an email with the details it never arrives in you inbox. When you call them for the billionth time to request this and complain the supervisor never calls back. I’ve used them in the past but this takes the biscuit never again. Absolutely awful service don’t bother using.

Fantastic experience: Organised our holiday which was perfect, everything ran smoothly. Very friendly , professional and efficient and would use them again.

Fantastic experience: This us the best travel agency, the best pricebfir most of the destnations and very nice staff. Teresa thank you again for the wonderful holiday!

Fantastic experience: I have to say that the Away Holidays team organized a great holiday for us and all aspects went smoothly including airport transfers and hotel accommodation in three different locations. Thank you Away Holidays

Negative experience: This company doesn't even deserve a one star, bunch of thieves and dishonest company I booked my first holiday with my wife I mistakenly got her surname wrong instead of being honest and saying I could change the name with the airline with maybe a small fee the agent told me they would not allow us at all with the wrong surname I found out after the agent canceled my tickets from the airline they could change it without cancelling anything,I felt the agent Brooklyn took advantage of the situation and steered me cancelling my tickets and rebooking them again with a larger fee and to top it we didn't even get to sit together on the flight there as he said he will. My total experience was ruined and when I complained I got nowhere param the manager i spoke to kept denying any wrong doing I even e-mailed them a couple of weeks ago and still nothing after they e-mailed back saying their investigating it