LoveitBookit.com

Fantastic experience: Great experience Andy booked me a fabulous package .thank you again Andy

Negative experience: We would never book with this company again. Demanding balance 1month before the date on the invoice because of a mistake at there end. Wrote a letter to the M.D. never got a reply off him. E mailed him no replay. One of his employees replied. Cost us money to withdraw our money early to pay balance. They gave us £100 on cruise credit which didn't cover our loss. Need to learn some customer relations. I could go on and on. Be warned.

Fantastic experience: There are four of us on this holiday and this is the first time we have booked through LoveitBookit. So far the process has been very smooth. We haven't had our holiday yet, but we have contacted them a few times tweaking dining times etc., and have always had really helpful staff, from our allocated booking rep and the department that books our flights. All very accommodating and we have been allocated the flights we wanted no problem.

Fantastic experience: Great value for money. Fabulous itinerarys. Excellent communications with very helpful sales & aftersales service. Cannot fault the booking process & providing everything goes smoothly on our vacation I shall certainly recommend them to friends & family and have no hesitation in booking any future trips.

Negative experience: Booked a Norwegian cruise through this company & would give both companies minus stars if possible. Norwegian cancelled the cruise to Australia/New Zealand & then we had to deal with these people to get to a solution. I simply couldn't get it through to any agent I dealt with that after being booked for 18 months for a cruise of a lifetime that sorry, tough & we will discount you £100 of another cruise on our itinerary simply was not good enough. The same cruise is now several hundred pounds more & we have to wait a full further 12 months to take it, discounting £100pp one end to put on £300 - 400 the other is hardly a discount but an insult. We finally, after discussing it caved in and gave them the green light to rebook, they put it up a further £150 each as we had taken too long to decide!! They would not honour the price given already. They are quick to shout terms and conditions but slow to be fair, decent, reasonable or helpful, no extra mile in fact not one inch yet alone a mile. Today they refunded the £1000 deposit which is not worth what it was when paid to them 18 months ago & we are now looking to replace the cruise we would like a year on. What we know is when it goes wrong they have no interest so thank god we didn't need them on holiday emergency. Love it book it agents, It was up to you and Norwegian to put forward a decent plan for all the cancelled cruisers on this cruise. the fault is yours, we gave you long enough to make it right we are not interested now in anything you say even though you will below.

Fantastic experience: Great crusie, had no issues from start to finish everything they said would happen did, no issues and we had a great relaxing time, I would definateley book with these again. please read the other reviews carefully as they moan about the ships which isnt within loveitbookits control, do your reasearch on the ships before you book, my review is based on the service lookitbootit supplied, which again was first class, we have alread booked our next one with these.

Fantastic experience: Great service excellent staff brilliant deal

Fantastic experience: Great!

Positive experience: First booking with loveitbookit and all in all we have no complaints. Communication has been good and we got what we paid for. The choice of hotels on pre and post cruise was very good. We only have one thing to mention :the transfer from the ship to the Tokyp hotel. It was a nightmare, we had to walk with our luggage for more than half a mile to the minibuses, not the easiest if walks in the heat.

Fantastic experience: Fabulous customer service x

Negative experience: We unfortunately first time ever to book with loveitbookit.com.having seen the TV show of theirs spice cruise,that was first mistake of believing them!! We sailed as with book on the dated!!!mellenium x cruise ship! This ship was disgusting fittings hanging off rusty food was awful abused by staff.but love it book it told lies about the spice cruise we lost 2 days in customes the Ports were all commercial worst cruise ever.we complained but the agent Louise got very shirty when she the called us a liar when they first refused our deposits back then denied conversations! I would not recommend this awful company to anyone customer service is awful and arrogant!!

Negative experience: Very concerned. My parents have booked a holiday to Japan including a cruise and do not have any hotel details or cabin number. Have contacted them 3 times but no response. I have advised them to not pay any more money and cancel. Very poor service

Fantastic experience: Great prices and info with fantastic choice looking for 2025

Fantastic experience: Always excellent service and the best prices. My go to site for cruise deals.

Positive experience: A very good package, however not flexible like other companies.

Fantastic experience: First time booking with love it book it and not the last. Ian was super helpful and knowledgeable.

Fantastic experience: Very good service when booking by phone

Fantastic experience: Great experience booking a cruise! Very friendly and helpful.

Fantastic experience: We just love Ian…….

Fantastic experience: Excellent company very informative

Fantastic experience: Great deals

Fantastic experience: Easy to navigate and plenty of options to choose from. Will be having a look again

Negative experience: I booked a cruise with this provider during the pandemic. The day of the flight to board our cruise, we both tested positive. I called them straight away to tell them. I received no communication back. I informed my credit card company, and they reversed the payment and only then did I get a response. The owner, who regularly appears on the channel, told me that the money was going to be returned to them, as it wasn’t his fault that I had Covid, despite it mentioning on the website that if passengers had Covid and were unable to board, a future cruise credit would be applied.That’s exactly what happened, and no credit was ever provided or offered. Horrendous customer care and I avoid booking with these, as all they are interested in is taking the money.

Fantastic experience: Booked a two week cruise with Ian at love it book it, he was extremely helpful, he could not do enough for me. Everything I asked he he had the answers for. I would recommend him to family and friends, and will defo book with him again when we book our next cruise.

Fantastic experience: I made an enquiry and was contacted by telephone with all the relevant information needed by Ian Lazarus. After a couple of calls we booked the holiday and it was very easy and professional. I would definitely recommend this company. Thank you.

Fantastic experience: Booked a cruise with Ian a couple of weeks ago for us and two friends, he couldn’t have been more helpful he managed to get us two cabins next to each other, first time using this company but so far very impressed even phoned Ian on his day off and he was still very courteous and helpful. If the holiday is as good as his help it will be fantastic, watch this space..

Fantastic experience: Ian Lazarus was fantastic from the moment he answered my call, helpful friendly and knowledgeable, made suggestions that made sense and offered acceptable options is a kind friendly manor. Thank you for you help!

Fantastic experience: Ian very knowledgeable and helpful

Fantastic experience: Excellent service

Positive experience: Ik heb al 2 mailtjes verstuurd over een cruise voor Jan 2024, een week geleden, nog niets gehoord van hen

Fantastic experience: Great prices

Fantastic experience: Brill tv show covers all the cruises

Fantastic experience: Cannot fine anything negative to say about the service and information we received prior to our holiday experience. We did the MSC World Europa Dubai cruise follow by a week in the Maldives. (March/April 2023) All transfers were excellent, meetings a greetings at all exchanges 7 flights in total. Other transfers boats all excellent. We have already booked Hawaii with loveitbookit because of their excellent service it take out the ‘pain’ of doing it yourself to try and save a couple of quid. We found that a DIY holiday can cost more.

Negative experience: Rang these people 3 weeks ago, going to email me with some cruise deals. Never bothered to get in touch. If they can't be bothered to sell you it what's your chances of getting any satisfaction if something goes wrong. My advice, use someone else!

Positive experience: Agree with earlier post. Excellent sales service. Post booking customer service queries had to be escalated before resolution and whilst pricing competitive and provides certainty for packages booked before flight schedule released, it also makes any upgrades prohibitively expensive.

Fantastic experience: Fantastic triple

Fantastic experience: Natalie very helpful

Fantastic experience: Efficient, friendly and helpful service. Special thanks to Natalie.

Negative experience: Booked an Australian and New Zealand cruise. Only sent details of travel one week before going. Too short. Holiday did not include transfers or three day’s board in Sydney. Cost an extra fortune in taxis and food. Will make sure next cruise is All-inclusive, as we assumed this one was.

Fantastic experience: Great new travel agent we found bye a good friend on p and o arvia

Fantastic experience: We did the memphis new orleans and cruise last month and loved every bit of it there was no transfers which we was told at booking so not a problem if i had any complaints it would be that we didnt have direct flights but i will make sure next timei sort that out for maybe an extra cost i would definitely use love it book it again

Fantastic experience: Nice cruises to choose from, friendly and helpful staff

Fantastic experience: Went above and beyond to ensure my first cruise went without a hitch. Always a friendly voice at the end of the phone, very reliable and efficient team. Definitely recommend.

Positive experience: Great initial booking. Now they don't return calls even though they have agreed to call you back.

Positive experience: Yes good to book with, then it was cancelled because Japan was not letting cruise ships in for spring 2023 and our deposit money was returned with no hassle what so ever.

Negative experience: 10 minutes after booking cruise found same one for £800 cheaper. After sales service is poor, received email to tell us to contact them as flights were available to change our return. When I phoned sales assistant told me flights were not out and I had to phone back, when I explained about the email she back tracked and put me through to the right department. They can't book car hire etc. Just very disappointing in the level of after sale service when you eventually get through.

Fantastic experience: I’ve never booked a cruise before so was a little apprehensive. I needn’t have worried as Natalie helped me along the way. She answered all my many questions with expertise. Wonderful!

Fantastic experience: Booked a cruise with them three times. I get lots of welcome advise each time I book and always have a great cruise. I have recommend them. Thank you loveitbookit

Fantastic experience: Friendly, always helpful, excellent customer service. They have been really good with me from booking my cruise to returning home.

Positive experience: Told me I didn't need a tourist form to be allowed entry to Bermuda I didn't trust the advice so I got one anyway.phoned me on my way to the airport to say yes I did need one

Fantastic experience: I recently returned from our 30th anniversary onboard the Celebrity Equinox which we booked through loveitbookit. The trip included a 5 night stopover in Fort Lauderdale where the 10 night cruise departed from. Everything they did was to perfection and were highly professional throughout from the organising of the stops in the Caribbean to booking the flights. It was the best ever trip we’ve done and we’ve done many ! I cannot recommend them enough.

Fantastic experience: Loved the performance Byebyebabylive absolutely brill

Positive experience: It’s day one of a £6000.00 plus holiday 2 nights in Miami and 10 night cruise in the Caribbean. Was told no transfer from airport to hotel as it is very close, 10 miles and 60 dollar fare later we arrived. The hotel is a 3 star average in need of a major refurb, not what you expect when paying this sort of money, will update tomorrow Well tomorrow has arrived, must say not as bad as previously said, can’t change poor transfer however further investigation of hotel you do realise it is a Art Deco style hotel trying to retain its originality , some things questionable however very subjective,

Fantastic experience: Great service and an unbelievable price

Fantastic experience: Fantastic service from start to finish. All the staff we dealt with were courteous, friendly and knowledgeable. Highly recommended

Positive experience: Not good after booking a cruise it was very hard to find out details of flight’s hotels and trains. This then gives you no opportunity to try to upgrade on anything as everything booked along side the cruise is budget and very basic. Far better to book through an agent you can contact and tailor your holiday face to face. I would now after speaking to a very pleasant young lady Jessica like to amend my review. Although I was disappointed at not being able to upgrade certain parts of our booking. Having had things explained to me in more detail a certain amount of my complaints were down to misunderstanding on both side’s. Because this trip was for our golden wedding anniversary that was the reason for the one star and after the explanation I happy to amend it to three⭐️⭐️⭐️

Negative experience: Don't bother. Really dispointed. Booked to travel 2020, left £1700 with them as knew travel industry took a hard hit during covid. Have changed booking a couple of times due to my business failing (hospitality covid). Have dilated Cardiomyopathy (heart Failure now not working) tried to change to UK sailing, now been told £500 to change booking thats if they can due to previously being long haul. Different agents giving advice or I'm passed to someone eles. Extremely disappointed wouldn't use again. Should of taken my money back when I could. Avoid this company' Update have now been told I will lose £1400 by changing it to a UK sailing as can only use £300 deposit. Please avoid

Negative experience: booked a Caribbean cruise for 2023. Great sales process, but beware if you have any questions after that. Difficult to get through on the Customer Service phone lines and had to leave a message which was responded to after 36 hours. Paid extra for flights from Manchester, only to find out that the flight from Manchester was only a connecting flight to Heathrow. Apparently it was my duty to ask if it was a direct flight and not their duty to inform me, if I knew it meant multiple flights with hours in airports I would not of booked. Zero empathy or alternative options given. 13/10/2022 Thanks to the team who responsed so quickly, it is appreciated. If there were no direct flights (and according to you team there have not been any for a number of years), why was this not made clear at the time of the booking, if it was we would not of booked it. I would also like to point out that the only options given to me by your team are to: (1) cancel and lose the deposit (£500 PP) or (2) to make our own way to Heathrow and then we would have have a direct flight...do you think they are credible options ?

Fantastic experience: I have always found them friendly and helpful. Very professional company and they were great with our booking when we needed to make changes. I have just booked my third cruise with them. I like that they provide the whole holiday and have stayed on some great ships and hotels going some of my bucket list places. Thank you Loveitbookit.

Negative experience: I'm booked with my partner and my nephew and his partner for cruise around Australia for Feb 2023 unfortunately my nephew had a stroke and is awaiting a serious operation, I called the office to ask my options, basically I was told if we want to transfer Holiday it's going to cost us £400 which I understand there would be a charge but didn't expect so much ,then I asked can you help and let me know what Holidays there is for us to move to ,I was told sorry we don't have the staff or time to do that we would have to do it ourselves which is not the customer service I expected, I guess they have my 2 k deposit so they don't care ,not only have we had to cancel our holiday in Feb and have the stress of my nephew to worry about just a little bit of help at such a sad time would have helped,I will never book again with this comp.

Fantastic experience: Very prompt reply to an online enquiry and all questions we had answered by Dan. Now looking forward to our first cruise next year

Fantastic experience: Have just returned from a holiday , using Loveitbook it, I cannot fault anything at all, I have to say I have always found customer services so helpful, I changed quite a few things and they were always very accommodating, I will certainly use them again, everything was perfect.

Negative experience: Website very difficult to navigate. Gave up in end.

Negative experience: Terrible customer service

Fantastic experience: Was looking at this company on the TV, they are very informative. I'm still thinking about a cruise.

Positive experience: OK, but hard to navigate site for extras...

Fantastic experience: Amazing customer service, very trust worthy !!

Positive experience: I had to phone to obtain details of the cruise I was going on. Princess cruises use an App, I didn't know i had to use this until i phoned the office, now i am unable to book the meal times I wanted.

Negative experience: recently had a cruise with loveitbookit and have to say that although the cruise was fine, looking back I realised that I should have used an alternative to loveitbookit, having been on a few cruises I was used to checking my case onto the plane and then not seeing it until I got into my cabin, NOT the case with loveitbookit, within my booking was a night before and after my cruise where I had to organise my own transfers, when I disembarked the ship (albeit it not where I originally booked to disembark) I was promised $80 on board credit for the inconvenience and to date still have not received this. whilst my hotel in Barcelona was a *4, the Venice Hotel was 5 miles outside of Venice and with nothing within walking distance had to arrange travel for meals etc which annoyed me. I did raise the on board credit issue during my cruise but this was never credited to my account. Then there was the flights, I had to fly from Manchester which I didn't realise at the time of booking and living in Newcastle didn't excite me, but to fly out with 2 different airlines and then having to pay for the privilege of seating alongside my wife was the last straw. Looking back and doing some investigation I found that booking the same cruise with alternative agents would have been less stressful and would saved me money & Hassle, be warned !!! Despite several phone calls, and empty promises I still wait for the onboard credit this, 16 days AFTER my disembarking

Fantastic experience: I initially booked my cruise for 2020 but then we all know what happened there. Loveitbookit have been nothing but helpful in making sure I got to go on holiday once the world opened up. A lot of these companies are great when taking your money but once you need their help after it’s like they want absolutely nothing to do with you. Not with Loveitbookit, Jessica and her team went out of their way to make sure I was able to travel again, on a cruise I was happy with. I have since been on 3 three cruises via Loveitbookit, who have been helpful and knowledgeable every single time.

Fantastic experience: This company are so helpful. We always use them.

Fantastic experience: Excellent service and amazing places to visit

Negative experience: Refuse to give a complaint number to a family member. Won’t ever recommend this company

Fantastic experience: We booked a trip of a lifetime, cruise far east, fly Singapore 14 days at sea, and return Hong Kong, looking forward to it. They make the whole thing so easy

Negative experience: Would not touch them with a bargepole take your money run!

Fantastic experience: Great cruise deals

Fantastic experience: Great staff.

Negative experience: AVOID - Customer service is shocking. We booked a holiday (cruise), flew to New York for 3 nights, was put in shabby hotel, no restaurant, bar or other amenities in hotel, it was more like a hostel. Then on to cruise which was to stop at 5 different ports in The Caribbean firstly Dominican Republic, however this never happened, we ended up doing 4 ports and not going to the Dominican at all. I accept that things maybe subject to change occasionally, however to be told you will in no way be compensated is very unfair. LOVE IT BOOK just laid down and accepted the cruise line response and said if I want to try to get any compensation then to take it up with the cruise line myself. NEVER AGAIN WILL I USE THESE AND I STRONGLY RECOMMEND ANYONE PLEASE THINK TWICE BEFORE BOOKING WITH THESE COWBOYS

Positive experience: Good

Fantastic experience: Well great holidays easy website to navigate around

Positive experience: Book holiday to memphis and new Orleans and on to a cruise first hotel looks lovely guesthouse gracelands week and a bit we over booked now telling us we got a 3* hotel in downtown for them to change the hotel we bin told its going to cost us not happy not looking forward to my holiday next Monday

Fantastic experience: Great value cruises. Its been difficult over the past year or so. The paper work has been a nightmare to go away, but worth it when you get to your destination. Going on my second trip with loveitbookit in March.

Positive experience: The staff are very professional I always get some body on the end the phone ,we are going on a cruise to America ,Vegas first four days then internal flight to San Diego cruising up the west cost The holiday is sold as flight from Heathrow to Vegas but we just found out flight from Heathrow to Seattle then Vegas this will add extra 7 hours to your trip which means 18 hour trip so when we get Vegas straight to bed so that’s 3 nights in Vegas all transfer from airports are your responsibility. So we complained ,direct flight to Vegas we got at extra £500 cost to us ,so we got to pay that, but what I will say they do sort every think out for you ,my only gripe is that your not told about something which are left out so if your booking with them just make sure the details are correct direct flights transfer ect otherwise it will come has bit of a shock later ,the staff are very good just be clinical with the holiday details ,make sure it’s all back up by email what you will get the information will come closer to the holiday I will not except next time

Fantastic experience: Very helpful and fantastic customer service

Fantastic experience: Just fabulous. So knowledgeable. Loved it so I booked it - twice now!

Fantastic experience: Great place to stay. Great location

Positive experience: Looking for ideas for our next holiday , some great prices

Positive experience: I watched the Cruise show and decided to go ahead and book next years hols..: We spoke to Mark how was very knowledgeable and provided as mush info as needed Now I am going on a cruise yey!!

Fantastic experience: Easy to use

Fantastic experience: Very good prices and some cruises are on the telly, so easier to make the right decision.

Negative experience: Total waste of time I will not book a cruise with them again totally let us down No Happy at all David Cashman

Fantastic experience: Just booked a cruise for October 2022. Mark was very helpful, knowledgeable and friendly. Cant wait to start planning all our excursions- the countdown has begun!!

Positive experience: I like watching the cruises and go about once a year. Interesting programme and nice presenters.

Positive experience: Booked a cruise for 2023,As this is first time cruising the representative Mark was very helpful . Looking forward to the trip and it lives up to the expectations. Hopefully nearer the time I will find out who flying with and what hotels we are staying in. But so so good

Fantastic experience: Easy to use site

Positive experience: I'll tell you after the holiday

Positive experience: Hotel Barcelo Montecastillo Jerez very nice grounds and golf

Fantastic experience: Great service and easy to deal with . Good deal for what we hope will be excellent cruise in 2023!!!

Negative experience: I have just attempted to make a booking on the MCS Magnifica as shown on tv TODAY only to be told they sold out two weeks ago, good organisation or what!!!!!

Fantastic experience: I would love a cruise but in the current COVID situation and how good their cruises look they now should be re-named LoveitBookitCatchit.cov