Travango

Fantastic experience: Booked a trip to Brisbane with Anna,on China Airlines and my experience was nothing short of amazing, from checking in to arriving in Brisbane everything went smoothly.

Negative experience: Worst customer services ever, they charged my credit card for getting a quotation, when I called them, Janet(which I am sure is a made up name) said as they have already paid their supplier, so she can only give me a voucher to be used for future travel. In this day and age they are scamming people, I will report them to IATA.

Fantastic experience: Anna was amazing showing her brilliant people skills excellent service Anna was through throughout made my experience easy thk u Anna for all your help I will defiantly be booking again with travango

Negative experience: This company travango is the worse company to book tickets do not trust Janet or sid the company lie misleading customer and they are fraud they dont care about any think do not buy tickets from this company never again after how i have been treated like dirt bad travel agent company fraud

Negative experience: Avoid Avoid Avoid

Fantastic experience: When I booked my flight I looked everywhere to find cheep flight I could not find cheep flight. The I found the travel agent they help me out lot and sort out the cheep fair and janet was super start she help out to sort the cheep flight I will reqarment toy friend and family thanks again I will come again

Negative experience: poor service!!!

Positive experience: It was not so bad

Negative experience: Horrendous experience with them. Would never ever book r recommend them, I’m 75 years old have been all over the world but never ever experienced this kind of travel experience.

Fantastic experience: Janet has been great! She explained everything very clearly and called me after every email! Service was excellent! Thanks again Janet!

Negative experience: These people are scammers. Left me and my two sons disserted in Jamaica because I fell ill at the airport, just before boarding. They refuse to amend the tickets instead the want me to pay just over £2000 for me and my children to return. I don't have any money because I became unemployed just before my mother passed away. I was barely able to find money to attend her funeral and now I we are stuck in Jamaica, unable to return to England. I cannot stay at my mother's house because my brother claimed the house and threatened me with violence, therefore, I cannot stay there. This company is a scam, they have us stuck in Jamaica and we want to return back to England.

Negative experience: You guys have left me and my children in Jamaicaand refuse to returnus back to England. I have been stuck in Jamaica since the 16th of August with no money, no food and no job. All I wanted was to say bye to attend my mother's funeral. This situation is not my fault, I fell ill at the airport on our way back to England, but you decided not to amend our tickets. My sons are out of school and the authorities are sending me emails because they are not in school and have no clue where they are. My home in England is being threatened to be taken away because of unpaid rent and other bills are outstanding which I cannot pay because I’m being held out side of my country; What do expect me to do? We have no place to sleep, we have to be going to different people’s home to lodge almost every day; this is not right and you guys have ripped us off. Because of this, I have decided to take legal action if we do not get a flight back to England ASAP. . This cannot be right, there is no way you can do such a thing and show no remorse and get away with it. I will be contacting the local authorities as well because my children need to be in school and this is not my fault it is yours. I will be writing a review and provide evidence, people will see it is not a lie. YOU NEED TO DO THE RIGHT THING. WE NEED TO GO HOME. Looking forward to hearing from you very soon THIS IS THE SITUATION WE ARE IN BECAUSE OF THESE PEOPLE. We are still in Jamaica having nowhere to to live nor food to eat. Me and my son's we have nobody to turn to and job.

Fantastic experience: Very helpful and efficient

Positive experience: I managed to get my ticket for Canada with ease. Agent was really great and helpful to understand my requirements.

Fantastic experience: Kim, was extremley helpful during booking process to find the best flights and cheapest price. I would definitely use this service to book again.

Fantastic experience: Alice was superb thanks, she handled my request very well. She was very patient with me, because I started my enquiry in the morning and the whole issue was sorted late in the afternoon. I'm willing to come back for your services again.

Fantastic experience: Excellent, courteous and efficient service.

Fantastic experience: Steve is extremely helpful, polite, humble, friendly supportive and was patient. As we had so many concerns in booking tickets he gave his good efforts in supporting us. This is the second person with whom I am speaking with. The previous person Jack and this Steve both are really great. Related with my experience they are treasures of the concern. Good luck both of you.

Fantastic experience: Very verry good service keep it up

Fantastic experience: Good customer service and competetive prices.

Fantastic experience: I will always book with travango they are easy to deal with and very pleasant

Fantastic experience: Customer service great thank you Janet you made my day so happy your very accommodating and patience. I will recommend you of all my friend who would like to book online Travango best to look for better flights. Thank you Janet.

Negative experience: Rubbish website…..liars…. Cheater

Fantastic experience: Very professional staff and very kind . Kim you have been amazing and You have been communicating and explaining everything and no matter how many times I have called and ask questions you been amazing Thank you very much.

Fantastic experience: I am very happy with the services l received from Stacy, Janet and Chris. At the end of the whole business transaction it was Janet that finished it up and she was there at every corner of the business. I am grateful . See you next time again. Thanks, Abi

Fantastic experience: Agent who dealt with me was called adam an absolute star ⭐️ great customer service defo recommend travango such a smooth experience, book with confidence Waqar

Fantastic experience: Kim had such unbelievable patience, while I was having a problem processing payment. Will definitely use them again.

Fantastic experience: Thank you Jack for sorting out my tickets. I must say you are truly one of the best agent I have had the pleasure to interact with.Excellent.

Fantastic experience: It my 2nd time booking ticket through travango however it will be not completed smooth transaction and best price ticket without a fantastic service of Mr Jack the travel agent of travango.

Fantastic experience: HIGHLY RECOMMENDED!! I recently booked ticket with this provider. Sid was very helpful and dealt with whole process professionally, efficiently and thoroughly Thank You Sid!!! I would love to book with you again and highly recommend this provider.

Fantastic experience: Sid that was great and nice to speak with you regarding flight, the way you have explained the details that was very nice for me and thank you.

Negative experience: This company is fraudulent This company is fraudulent. I bought a turkish airline ticket from them and my return was cancelled due to new regulations in the UK. There was no communication from them in regard to the cancellation and I travelled 7 hours by road to the airport only to discover that my flight was cancelled. I returned home with a different airline. Turkish air told me I was entitled to full return of my return ticket, but Travango has been trying to confiscate my refund. Within a short while I was told that the person in charge no longer work with them. They cannot be trusted, they are fraudulent. Their communication is zero after selling to customers I am having to take a legal action to recover back my refund.

Fantastic experience: Amazing job, you have given me great service and I really appreciate how you treated me! Thank you Stacy am very satisfied.

Fantastic experience: Thank you Stacy Definitely great experience dealing with Stacy at Travango, No matter how many times Stacy phoned me with questions, my queries were always handle professionally and I was kept up to date with different options that I required. We are very happy thank you once more Stacy.

Fantastic experience: Excellent customer service from Sid. Thank you.

Positive experience: Excellent customer service.Sid was very polite and thorough with all the details.Will highly recommend.Thank you Sid.

Fantastic experience: Very helpful and accomodative, thanks for Stacy for her kind help ans sorting out best price

Fantastic experience: He has provided all the information's I needed.

Fantastic experience: Made booking in a good manner and with all the responsibilities. I am very happy because I got my tickets for the journey. I will recommend your name and company to my friends for their bookings etc.. many thanks for providing me services.

Negative experience: No response

Fantastic experience: Excellent service thank you jack

Fantastic experience: I found Sid to be very patient, helpful and efficient. First time I have used Travago and was very impressed with the service I received from Sid.

Fantastic experience: Thank you Sid! Definitely great experience dealing with Sid at Travango, No matter how many times Sid phoned me with questions, my queries were always handle professionally and I was kept up to date with different options that I required. Will definitely use them again

Fantastic experience: I am a regular customer, my experience has been excellent especially with mr sid the agent. He was a nice person who is very professional in dealing with his costumers. I am happy with the way Mr sid handle my transactions. I found him to be very disciplined and full of manners.

Positive experience: She explains everything properly and calmly and find the better deal

Negative experience: Thugs of travelers I book a ticket last year October 2021 and they cancel my flight in last day and then they offer me another aeroplane ✈️ ticket but they want me to pay £795 again it mean I need to pay just one ticket £1600 I said sorry just refund my money I don’t want but they are thugys they refund my money after 10 Months and they take £35 for admin fee guys avoid this company they are fraud and zero customer services never ever buy ticket from this company worst company and worst services how i get my refund I know almost every week I call them and every time they lie to me so once again never ever buy any deal with this thugs A learn experience….

Negative experience: Did a booking for flights for over 15 people and they booked the seats separately take more commission so the luggage was weighed individually and we was messed about at the airport. Will not use these people again. They just bothered about filling there pockets than giving them customers what they actually need.

Fantastic experience: They were amazing, very helpful with everything Especially Richard...he was such a helpful person made all the process understandable

Negative experience: I seriously advise you not to use this company. We have just returned from a charity trip to The Gambia, where myself & my brother in law booked a twin room. The booking actually says "Two Beds, Please provide twin room only". We got there to find that the hotel they booked us into doesn't actually provide twin rooms. What make it worse is that the hotel manager showed me correspondence between himself & the booking company, where he states "Twin room / twin beds do not exists at Calabash. Again wronging your potential clients". To which the agents reply is "Am sorry but this has nothing to do with the room type, it's just a remark made by clients". They want us to pay extra for 2 rooms, but we were top pay the difference ourselves, we refused, they said they would call us back in 5 to 10 mins. The call did not come. In the meantime we are sat outside in the street at 8.30pm in The Gambia with our luggage, waiting for a call that didn't come. We were forced to book ourselves into another hotel at our own cost. Travango are refusing to reimburse us the cost. They are even refusing to give us a refund against the room that we didn't have, even though the hotel itself has not been paid for the room. Seriously, keep as far away as possible from these scum bags, otherwise you too could end up in the same predicament.

Negative experience: Very bad experience with they don't help when your tickets cancelled by them.i did 10 tickets with them but they didn't help me with refund. Every day I call they lie to me .I won't recommend them

Negative experience: Don’t buy tickets here don’t waste your money And time

Negative experience: I booked a ticket from them they took my deposit and they asked me from extra money which I paid them. Later that day they sent me the wrong ticket I called them and I told them the ticket was wrong they told me they need extra money which I refused to pay I asked them to cancel the ticket and they told me £400 per passengers include kids DONT BOOK ANY TICKET OR HOLIDAY FROM THIS PEOPLE THEY ONLY WANT YOUR MONEY AND THEY WILL REFUSE TO PAY YOU BACK THEY ARE DODGY be aware don’t do the same mistake I done

Negative experience: Please do not buy any ticket from this travel agency there are dodgy if you bought a ticket you will lose your money they are very rude people I don’t think so they are legally in the UK

Negative experience: I am highly disppointed and I will never recommend even my enemy to book with this agent. The are rogue.

Fantastic experience: Excellent Service By Jessy

Negative experience: The company is a rip off and during the pandemic I purchased a ticket in good faith through this company from a woman called Myra and when trying to get back my money I am being forced to take a voucher or lose £210 of my money because she does not want to lose her commission. I would advise you not to use this company as they are a rip off and I'm in the process of seeking legal advice. This company are a scam. Buy the right ones some where else with a better reputation. I should have read the reviews before purchasing or gone direct to airline like i usually do. So regretful.

Negative experience: Very Unprofessional management

Fantastic experience: The person called Brad was Extremely patient and waited for us Until we have done our inquiries Definitely buying from them again

Fantastic experience: My experience with Travango was that I was dealt with professionally, efficiently and they were very willing to go the extra mile. Thank you all the staff at Travango

Positive experience: Good response from Jessy

Fantastic experience: Great experience 5 star service well done Jess

Fantastic experience: Sharon provide me the best customer service ans she arranged me the best deal with return journey, Highly recommended!

Fantastic experience: The agent i was speaking to jessie was polite professional and efficient made the booking fast easy and simple everything was done promptly no stress about nothing met my requirements did the best he could possibly do for me as i am travelling with a baby answered all my questions and gave assurance. So yeah well done you and thanks for the help. This is my second time booking with yourselves, definitely will recommend to family and friends.

Positive experience: sara was amazing got me flights when I needed them sorted out a lot of issues but I was very disappointed when I brought up the price promise guarantee and was informed that I could not apply for it as the tickets had been issued when skyscanner I found out was offering the flights for a lot cheaper pp a saving for me of around £400

Fantastic experience: Thanks Raymond a painless experience booking my journey with Travango.

Negative experience: FRAUDSTERS DO NOT BOOK ALSO DO NOT BOOK WITH SISTER COMPANIES AND SIMILAR RIP OFFS: BENZ TRAVEL, RED FLIGHTS, TRAVEL SHOPPERS AND MANY MORE

Positive experience: I appreciate the delegence and persistence of Andrew; to make certain to satisfy the customer request.

Fantastic experience: I had a very helpful and understanding staff, who knew what i needed because i am due to travel with two kids. Thanks

Fantastic experience: Very efficient and helpful service. Thank you.

Fantastic experience: Jessy was so helpful and had such a lot of patience. Thanks

Positive experience: Very thankful Jessie sir. Very good dealing with us.

Fantastic experience: Very helpful and happy to work with me to get the best flights possible - Thank-you

Fantastic experience: I am very happy for my booking very helpful he made my booking happened what I want and very quick service is good I can recommend to all my friend and for future booking. Thank you Mrs.I Barnard

Fantastic experience: Andrew was great very helpful and got me a good price on my flight will deffo be using again

Fantastic experience: Very pleasant and knowledgeable staff. Answered all queries timely via email. Always got the best price and good times of flights.

Fantastic experience: Booking my flights and hotels were excellent and most efficient Comforting to know that I got the best prices and best hotels for my needs

Fantastic experience: Would definetlly recommend travango when booking your flight or holiday as I've always been treated with respect. And prices very good .

Fantastic experience: Thank you Jessy you worked tirelessly to get me a suitable tickeck. Thank you.

Fantastic experience: Myra has provided us an excellent service. We are very happy.

Fantastic experience: Very pleased with the service from Sara. She was very helpful and always calm on the phone. Her ticket prices were always the best compared to the other travel sites.

Fantastic experience: Very good traveler. Nice

Fantastic experience: Dealt with Richard he was very polite and friendly and professional will give another update on my return

Fantastic experience: Adam worked tirelessly to get me and my family the most economic and most convenient flights to Africa. He was in constant contact with us and made sure we were happy with the several different arrangements he was making. He was patient and polite, and most importantly, he spoke clearly and was highly articulate. We wish him all the best and strongly recommend him.

Fantastic experience: Myra was able to source affordable tickets for my family break to Ireland and navigated the complex hidden costs of low cost airlines. A very thorough service provided by Travango. Have recommended them in the past and will continue to do so. Myra was very professional and supportive.

Fantastic experience: This is our first time booking with the company and from the first moment we spoke to our sales adviser Ralph, his excellent customer service made us as a family to decide to proceed with our holiday.

Fantastic experience: Excellent customer service and Myra was so helpful and found us great flights.

Fantastic experience: very reliable and good customer servises

Positive experience: I was not sure about this company when I booked but everything turned out fine in the end. I would consider using them again and Adam did he best in helping right up until I got issued with my e ticket.

Fantastic experience: Very good customer service. Myra was so caring and attentive and went all out to give me a good deal. She spent a long time on the phone with me to make sure I was happy with the product and all names on tickets were correct. Myra is a real asset to this company. Job well done.

Fantastic experience: Excellent service Thank you so much Myra

Fantastic experience: Very helpful supporting patients on the phone will use this service again dealing with guy called Richard thanks for everything

Fantastic experience: The agent was helpful and efficient. Jessie is THE man!

Fantastic experience: Adam was very helpful and kind.

Fantastic experience: We booked our holiday to Australia with Myra, she was very proffesional and very helpful with our booking everything was explained well and there was no rush while booking, I would definetly book with Travango again so so happy

Fantastic experience: Hi many thanks for the service and the helpful information you guys provided. Thanks to jessy I was able to get my flight in two payments allowing me to complete other tasks at the same time. Amazing service... Thank you so much. Nash Bridges

Negative experience: Thieves. Do not book with these people.

Fantastic experience: I am happy in your services.you are hordwoking and nice peaple . Thank you so much

Fantastic experience: I have received excellent service through out the booking. The Advisor has been most helpful. I have used this company last year and I can't fault it. I will most certainly use this company again

Fantastic experience: Called to book a flight to Gambia, but the dates I was waiting to fly was a bit expensive. But with the help of James he managed to fit in other dates which was ideal for what I want to spend. He was very helpful and thanks very much James really appreciate it. Will always recommend friends and family to make bookings with Travango.

Fantastic experience: 3 times I have been with this agency in past few years and is awesome i am I had this gentlemen named ADAM, he was so kind polite and gentle and was giving me a good advice about the deal . Very good experience ,i would recommend this lad .Thank u Very much Adam for ur help .