Flight Centre
Information about Flight Centre
Opening hours
- sunday: 10h-16h
- monday: 10h-17h
- tuesday: 10h-17h
- wednesday: 10h-17h
- thursday: 10h-17h
- friday: 10h-17h
- saturday: 10h-17h
At Flight Centre, we've been crafting holidays to perfection for 40 years. Whether you're travelling solo, with a partner or group of people, we've got exciting travel deals around the world and low deposit options from just £49 per booking. Plus, your holiday planning will be handled by the best in the business, with our signature service, irresistible value, expertise, and peace of mind guaranteed. Whatever experience you seek, we can book it for you at a great price. But don't just take our word for it; we'll let our over 30,000 5-star reviews on Trustpilot do the talking.
Flight Centre: Reviews
Negative experience: Not this store specifically but I emailed the general address with a flight enquiry and never got a response. Disappointing.
Fantastic experience: We just wanted to leave a review to thank Caroline for all her help with my 70 something old Mum’s (Kam) trip to South east Asia. She was super helpful, understanding and caring towards my Mum. Thank you so much
We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing, Jessica
Fantastic experience: Caroline was so unbelievably helpful and informative when I went into the branch. She made it so simply and easy, really taking the stress off for me. Caroline had loads of knowledge on the area I was going and gave some helpful tips and tricks. She provided me with the quote and sent me a link with all the information I needed to look over. Julie & Ruth were the team members I spoke to the day after to get a payment link sent and help with a payment issue. Again, they were so helpful and lovely, making it quick and simply to get sorted. 100% will be recommending to anyone (I’ve already told 3 people how great this is) and will be returning the second I have some annual leave to spare!!!
Thank you for this awesome review, Ellie! We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
Negative experience: Pésimo servicio y agencia. Son prácticamente unos estafadores. Compre unos vuelos y te cobran tarifa de comisión re absurda y ya después nunca responde soporte. Son una estafa esta página
Fantastic experience: Buena atención Sta.alma
Thanks so much for sharing this kind review Jhonny, we love to see this!
Fantastic experience: So much easier to book a trip talking face-to-face with an extremely knowledgeable travel consultant .
Hi Colin, thank you so much for the great review!
Fantastic experience: Guy Beeching arranged our round the world trip. We had 14 flights in all. We were informed immediately of any changes, however small. We are elderly and Guy was extremely supportive. Our first stop was Japan and Guy is an expert.He kindly gave us invaluable advice. Thank you, Guy, we loved Nara! We would definitely recommend your company to other travellers.
We love to see this awesome review for Guy, and how he used her expertise and experience to take such great care of your travels! Thanks for sharing, Maurice!
Fantastic experience: Jose Taylor Was great with his quick responses and e-mails
We're so glad to hear this great review for Jose, thankyou for sharing your kind words Charne
Fantastic experience: Lucas Martin, exelente servicio!
Thanks so much for this excellent review for Lucas!
Fantastic experience: Lucas was very helpful
Thankyou for taking the time to share your kind review for Lucas, we love to see this!
Fantastic experience: Tsiago helped me with my boarding pass
Thankyou so much for sharing this great review for Tsiago!
Fantastic experience: Creating the best holidays ever!
Negative experience: Posting on behalf of Gillian Dempsey and Francis Dempsey Wish I could give one star - avoid this place at all costs. Incorrect information given at time of booking regarding visa requirements, hence cost us an additional 3k for new flights due to waiting for visa acceptance. This is why we go to so called travel experts for correct hassle free peace of mind . Still no follow up correspondence from flight center customer care services , bearing in mind all conversations were recorded. Shocking service . Look elsewhere as we will be doing in the future.
Fantastic experience: Popped in to get a ticket home to adelaide very efficient and friendly young lady got the job done thanks flight centre st Albans
Fantastic experience: Very friendly and helpful staff
Negative experience: If there was 0 star option I would choose that. Briefed Aoife MacElvogue on a summer holiday advised happy to decide and book within the week. Waited 10 days no phonecall or email. No handover to anyone else. Do not recommend booking with her at all.
Good afternoon Louise,
Thank you for your email, and I am sorry to hear that you never received the quote for your trip. I have reached out to the team to find out why this was, and to carry out further investigation so I can only apologise for the inconvenience.
If you are still looking at taking your trip this summer, can I ask you to please email through to [email protected] so that I can arrange to put you in touch with another travel consultant, and to make sure you receive the quotes for your next great holiday. I do hope that we can still assist you with your plans, and to provide you with the Flight Centre experience that we know we can deliver, so I hope that I hear from you soon.
Kindest regards,
Craig
Customer Excellence Manager
Flight Centre UK Ltd.
Positive experience: Helpful and quite direct no nonsense experience to sort travel. Very business like and professional and knowledgeable
Negative experience: No help at all £200..00 dearer than others
Fantastic experience: Always friendly and helpful.
Fantastic experience: Excellent professional service .Very thorough and really know their stuff. Booking was hassle free and Dealing with such a friendly and dedicated team face to face was a real pleasure. SURE BEATS BOOKING ON LINE TO SOME ANONYMOUS TRADER OVER THE PHONE
Negative experience: Not very helpful this time which was sad because they are normally so helpful. Felt like they couldn't be bothered.
Dear Ben
Thank you for taking the time to leave your review in regards to your experience at the Flight Centre St Albans store. Flight Centre is firmly committed to delivering excellent customer service, so it is always concerning when we hear of any level of dissatisfaction. I am sorry to hear that you are unhappy about the service you received, I have contacted the store manager Ruth who is very upset that you did not have a good experience and would very much like to discuss this with you and see if she can restore your faith in her store , please speak to her on 01727 893993
We thank you again for your feedback, all feedback is utilised to help ensure the continued development and improvement of the service we provide
Kind regards
Zoe
Customer care team - Flight Centre Travel Group
Fantastic experience: Very knowledgeable staff, friendly, helpful. It was a pleasure doing business with them
Positive experience: Very helpful and informed staff
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