Virikson Holidays

Negative experience: scam company would not refund fully refundable deposit

Negative experience: Inexperienced staff. Ruined my holiday and wasted lots of money due to wrong information regarding transfers and some booking in hotels not made, despite payment made! Staff have changed names to English names!.they are from Pakistan and knowledge poor about country of holiday. Lack of professional etiquette!

Negative experience: Would strongly advise against booking with Virikson Holidays after a dreadful experience. We had a trip to Thailand booked 7 months in advance, for early February. With just 7 days notice we were informed by Virikson that flights were not available (with no adequate explanation why) and the trip would have to be cancelled. Still awaiting a refund despite promises from a Customer Care Executive and now receiving no reply to emails or calls. Not sure if they are totally incompetent or have actually stolen over £4700 … Avoid!

Negative experience: Poor customer service from CHRIS. Said he would get back to me the next day but not response. I was planning on booking my honeymoon to Dubai and Maldives. Unreliable service. Don’t waste your time. Avoid.

Negative experience: Their customer service unprofessional. I asked for specific month holiday for a specific place last Tuesday. I asked the same question 3 times and still I don't have a price for my holiday request. Is this real in 2024?

Fantastic experience: This year I booked a holiday with Virikson to Turkey. The hotel made a mistake and booked one room rather than 2. Mark from Virikson got in touch with the hotel and helped raise my concerns. I managed to get a bit of refund back from the hotel which didn't cover the price of 2 nights but it was better than nothing. Thank you Mark for supporting me during this time

Negative experience: Shocking company to deal with. Prob the worst ever. Never again. Happy to share my email and message conversation so you can see for yourselves

Negative experience: Do not use these they are great at selling you what you want at a cheap price but once they have your money they ask for more if you dont pay it they just say we dont care we have your money either pay or loose everything they even refused to refund my credit card when my bank asked for a refund as they agreed with me and they wont do anything at all unless you remove negative comments just took 7 months to get half my money back so now put this back on DARREN YOU ARE A COMPLETE ARS HOLE RIPPING PEOPLE OFF these are part of times travel read there reviews

Negative experience: Do not book, you will be rrally disappointed! After 2 years still same please do not book with them . Scammers you will have a bad holiday or non existen holiday. Avoid!!!!!

Negative experience: If there is -5 starts I would have given -5. Where do I start … from the beginning I was asked to give review which I happily did for the help to select the package. For the payments we had to chase to do them. No reminder for the visa requirements for Thailand, no reminder to check in for the flights. Transfer at arrival in Bangkok was missing, and they claimed they were there. We are 6people and 6 of us did not see the driver who supposed to hold our name. Waited there till all drivers were gone with their travelers and still nothing. Later they send us a picture of the label with our name, claiming that we did not show up at the gate, so I guess if that was the case then we must have jumped from the airport straight to the hotel…if anyone was waiting us we all have watsups and no one got a call or text. Amids that hectic experience we start ringing our agent David on his watsup, on his direct number, then the agency number and no response, like they all vanished. We catched a taxi ourselves to get to the hotel. The hotel was so far from everything and the traffic so bad that the 2 days in Bangkok we spent literally in taxis and stuck in traffic, but we were told the hotel is on good location. Then we had the transfer to Krabi, and here is the next disappointment, we arrived and at 10pm it looks like ghost hotel, reception was still working to check us in and they then shut all lightings. You literally have the feeling the hotel is dead with very few guests. No lobby with aircon, the only place there is air con is the rooms. The bar and restaurant also closing early, at 10 is the last order. Nothing for children, no evening entertainment no nothing, next morning the bars open 11am so you basically wait till almost lunch to get drinks, and that suppose to be a holiday. The beach is polluted , the water is not only dirty but not safe as in the muddy water you can not see where you step, so our friend had object ripping his heel, and non of us is getting in the water, as the other few visitors of this hotel. At the time of the booking we were assured by David that the beach is lovely and the hotel is really nice, so I still can not comprehend why we were persuaded that is good since is total disaster. We asked if we can be moved earlier to a better hotel but only empty promises were made, claiming that we need to pay almost the price of half the initial cost of the holiday which is absurd. In Phuket we have the same hotel from the same chain and all is the same, so I wonder how we are going to sustain the remaining stay there. For everyone considering holiday with Virikson Holidey please don’t, is the worst service we had from an agency so far in our lives hence why I don’t recommend this agency

Fantastic experience: Second time using Crystal @ Virikson. Customer service 10/10 Recommendations 10/10 I will be back using for a third time!

Fantastic experience: Recently, booked our honeymoon with Virikson Holidays to Dubai and Maldives for 9 nights. I must say the customer service was amazing and the package price was also very good. Jason has been extremely helpful and responded immediately to all my calls and messages. I was always provided with quick response. Jason helped me with booking everything from flights, accommodations and to transfers. Unfortunately for our personal reason we had to rearrange part of our trip and Jason dealt with it so professionally and without any hassle. He issued us new tickets so we could continue our trip. I don’t normally write reviews but the experience was amazing and persuaded me to leave a review. Once we reached our destination everything was organised and there were no issues. The hotel was amazing. Everything went exactly as Jason told me and there were no problems. Jason thank you so much for organising everything so professionally. I would definitely recommend Virkison holidays and would book again without a second thought.

Fantastic experience: Please dont waste your hard earned money on this company. UPDATE - Would like to highly commend Darren Jones for taking ownership of my complaint and dealing with it which resulted in getting a free upgrade. Thanks

Fantastic experience: Best holiday we ever went on. Only criticism I have is that information isn't very forthcoming from Virikson in the lead-up to your departure. My wife and I had to chase for a lot of it. Thankfully, Mark was always on hand to help. Once you arrive though its a 5/5 faultless experience

Negative experience: Very slow to respond

Fantastic experience: I have just returned home this morning with my daughter, from a trip to Dubai and Thailand. After reading many negative reviews before travelling I got myself increasingly worried if I had chosen the right travel agent for our holiday. I constantly needed reassurance that all would go well. Let me say, we have just had the best 2 weeks. We booked our holiday with Angela, and from start to finish, and during the whole holiday, she was there for us at any given time. Whenever I needed any kind of reassurance, Angela showed me paperwork and bookings etc..and totally put my mind at rest. Using Virikson and having Angela's help has made the whole booking a very personable experience. Thank you sincerely Angela for providing the very best experience for myself and my daughter. We have made a lifetime of mother/daughter memories, and a holiday I will never forget. I would absolutely recommend Virikson and especially Angela for any holiday bookings. I do hope I will be able to one day in the future book another holiday, and if I am lucky enough to do so, then I will definitely book it through Angela and Virikson again. Again, Thank you. 5stars all around. Justine and Savanna.

Fantastic experience: What an exhilarating experience it was with Virikson Holidays. It was my first time visiting Maldives and I was a bit hesitant at the start about the travel decision I was making. From my hotel stay to exploring the mesmerizing sights, the entire experience was wholesome. Would definitely recommend them to others if you are looking for exceptionally-friendly travel packages and amenities.

Fantastic experience: Great Experience with Virikson Holidays one of customer service agent who’s name is Angela.She is help a lot to get best deal for Dubai and Maldives .She is awesome.I found very easy the way she gave me all information for book my holidays. I very strongly advise other traveller to use Virikson Holidays. It’s very friendly and easy to use. Thank you very much Angela .

Fantastic experience: Very competitive prices - it was the cheapest holiday I found for a last-minute booking and everyone at Virikson Holidays was super helpful. I’ll definitely be using them again in future!!

Fantastic experience: I recently returned from my holiday in Las Vegas and Cancun with my family. We were very pleased with our experience with Virikson Holidays. The whole process of booking was easy, and the customer service team was helpful and responsive whenever we had any questions. The trip itself was amazing. The scenery was breathtaking, the weather was perfect, and the hotels we stayed in were top-notch. We especially enjoyed the variety of activities we could participate in during our stay. From thrill rides to casino gaming, there was something for everyone to enjoy. Overall, I highly recommend Virikson Holidays to anyone looking for a hassle-free holiday experience. Thanks again for a great trip!

Fantastic experience: I am really impressed with the service provided by Virikson Holidays. The travel agent was well informed and gave me great quotes for the holiday. I was particularly impressed with the customer service. Whenever I had any questions or concerns, the customer service team was always available to help me out. They were patient and took the time to answer all of my questions. I would definitely recommend Virikson Holidays to my friends and family.

Fantastic experience: Angela brown was incredible, she listened to exactly what I wanted and delivered! She was there any time of the day to answer my 1001 questions and ensured the whole booking ran smoothly! I couldn’t recommend her enough, now roll on the honeymoon!

Negative experience: Horrible experience, booked a holiday which was cancelled a day before. I have asked for a refund several times and have not received anything for the past 3 months. I have tried to call the company but they have blocked my number and my partners number and have made no efforts to resolve the matter Stay away DO NOT BOOK

Negative experience: Paid for a holiday costing over £1,000 and was supposed to be refunded and they didn’t return the money and just left on delivered for over a year now.

Negative experience: The service from this place is absolutely terrible. They don’t respond to phone calls or any emails and they’re refusing to give refunds. It’s a scam.

Negative experience: AVOID THIS COMPANY! My husband and I booked our honeymoon with Virikson, paid 50% upfront of 2 grand and the day before they cancelled our holiday. Not only were we left to find another destination by ourself during Christmas period where all winter sun destinations are overly priced, but it also put a huge stress on us during our wedding and ruined our big day. We have still not received a refund even though they have continuously promised us it will ‘be in our account in 7 days’. It has been 4 months and still no refund, we have been going round in circles contacting them, receiving the same reply and no action. We are now seeking legal action against them as they are avoiding all our messages. The owner himself on call admitted to us that his service is horrendous and even he wouldn’t book a holiday with Virikson - that should tell you all you need to know about this cowboy company!

Negative experience: The service from this place is absolutely terrible. They don’t respond to phone calls or any emails and they’re refusing to give refunds. It’s a scam.

Negative experience: Really bad experience for my mate who is trying to get his money back for the last few months. Initially he was supposed to go Egypt with this company. One day before he gets informed that the Egypt holiday package is not going ahead due to no flights available. Company looked for alternative holiday but did not manage to secure anything in time. So was promised a refund but still has not received it.

Negative experience: DO NOT USE THIS COMPANY. Absolute cowboys. They still have £750 of mine because I couldn’t travel during the pandemic. Refusing to refund this unless I spend it on long haul travel.

Fantastic experience: I had the experience of planning a vacation to Morocco with them, and it was incredible.aa The hotels they arranged for us were comfortable and conveniently located, and the transportation was seamless. We even had a personal tour guide who showed us around the cities and gave us a wealth of information about the culture and history. Overall, I highly recommend Virikson Holidays to anyone looking for a hassle-free and enjoyable travel experience.

Negative experience: One Of the worst travel agencies I've had the displeasure of using. They cancelled my holiday 2 days before I was due to fly out this was in December 2022 and I still not have received my refund for that holiday and we are currently in February. I am absolutely disgusted with the way I have been treated and I'm still waiting for my refund. DO NOT USE. I have chased them up around 15 times since not receiving my refund and they just keep sending me around the bend. Disgusting service.

Negative experience: AVOID AVOID AVOID Family members booked with these clowns to go to Cancum and on to Vegas. Nothing but stress, constantly having to contact them about no tickets, no transfers, conecting flights not connecting. The company then said they couldn't get them the holiday they had requested and offered an alternative that was unacceptable, nearly a year later still no refund and not responding to calls or emails £7k lost. Do not go near them

Fantastic experience: We booked a three centre holiday in Iceland and Canada and had most dealings with Darren Jones. He was absolutely amazing. So patient and helpful, especially as there were a couple of major hiccups which were not the company’s fault. Was originally very nervous as the company was an unknown entity but was very impressed by the help and service received.

Negative experience: PLEASE AVOID Ruined honeymoon experience Lots of fake promises on excursions which never happened. Couldn't spell names for flight tickets correctly either (which was a nightmare to correct myself as they weren’t very helpful)

Negative experience: Thieves, liars and Cheats..DO NOT BOOK WITH THESE SCUMBAGS. I never leave reviews and this one makes me sad.. if you want a happy, trouble free holiday go to a reputable Travel Agent who will sell you a holiday at the price you were quoted, without any " unforeseeable" add ons, who.will answer your calls and give you honest answers... unfortunately Virikson Travel cannot do this ... I'm afraid the word SCAM jumps to mind. Please do.yohr research before you allow these cowboys access to your hard earned money.

Negative experience: booked a holiday in Jan 22. did all that was asked of me regarding payments contact etc. found out 17 December 6 weeks before we were due to fly, after spending most of the week ringing them with no luck because the people involved never returned our calls, that they hadn't booked flights and that it was increase by 26%. cancelled holiday and am waiting for the full refund after 14 days promised by them that was due yesterday. my wife was contacted today after i said i was starting legal proceedings. they wanted my contact number, she told them to email me but that hasn't happened. i have contacted my solicitor today. i can't give zero stars. if you use these there is a good chance they will do this to you. they have absolutely ruined our holiday

Negative experience: If it let me give 0 stars I would. First and last time using the company. Had people messaging me via what’s app and calling at sometimes 10pm at night. Hounding me to leave reviews before I travelled and actually during a period when I had unresolved matters with my booking. I was travelling to Maldives and Dubai. In Dubai no transfer turned up and spent 1.5 days of my honeymoon having to constantly chase the company to get this sorted. Was promised a refund for the transfer I had to pay for - no follow up. Very poor communication throughout the process. Despite me informing the company at the time of booking my name was different to what it would be at time of travel - they still booked my tickets in my maiden name. This took Months to resolve and again meant me having to literally chase them to get it sorted. Ignoring emails, countless promises people would m call me back and didn’t happen. 3 months after booking and paying initial deposit, just before the next payment was due, the company attempted to charge me £400 extra than what the agreed and booked price of the holiday was (seemingly due to a price increase in flights) again this meant lots of back and forth communication, having to chase to speak to someone. Felt very much backed into a corner but luckily I am clued up with with what my rights are as a customer. Would not recommend !! Not worth the stress and hassle .

Negative experience: Not a company I would recommend. Our trip to the maldives was advertised with an upgrade of free seaplane transfers. It was only when we landed in Male we realised this was not intact the case. We read through the holiday itinerary and they had put us onto speedboat transfers. We had to wait 5 hours on Male for a domestic flight to the speedboat terminal. We quizzed them once we arrived and they claimed it was a typo. However they still advertise sea plane transfers. We quizzed them about that and they then claimed it was the dates we travelled on the seaplane wasn't included. What a lot of garbage. Miss selling holidays should have this lot shut down.

Negative experience: I would like to inform everyone that, its not what they say you get, I booked a package with transfers and never got a transfer when I landed or flew back. I was with my family and a baby, I was so upset, we stayed at the airport nearly 1 hour after getting out of the airport. Checked every person picking up other passengers but we couldn't find our name with any one. Same whilst coming back no one turned up to pick us up.. Yes they do have all fake English names. David, Darren and others. If you are booking with them I would say just get hotels or tickets separate as they overcharged me for the room upgrade and the the receptionist at the hotel said the upgrade was for free. Plus confirm your stay direct with hotels and airline.

Negative experience: Did you book a holiday with Virikson that was affected by Covid? In 2020 a charity booked for 44 OAPs to go to Morocco (some subsequently passed away) and they are still being fobbed off by Virikson over 2years later whom are holdimg over £4,800 of these pensioners monies. I am now instigatong legal proceedings on behalf of the group and hoping ATOL enforcement will also step in.

Negative experience: We have a group of 40+ old age pensioners that have been fobbed off for over 2 years and Virikson are holding onto over £4,000 of their money (some of the original party have passed away during this time)...please refund the money so collected...

Negative experience: Booked us a terrible hotel so we ended up spending triple as much on holiday. When asked for compensation they asked if they could a bit every month? An absolute joke of a company. The whole team have fake English names and their English speech is so poor talking to them can be hard. Would NEVER book through them again.

Negative experience: DO NOT USE This is the worst experience booking a holiday I have ever had! We booked Dubai and Maldives in September 2021 to fly for our honeymoon 2nd September 2022. Two weeks before we were due to fly we received a message saying there was an issue with the flights home from Maldives and they were looking at alernative options. After days of messing around we were then presented with different hotel options (none of which anywhere near the same standard & research showed they were much cheaper) however we were told the only option would to be to fly 3 weeks later than planned and we would have to pay an extra £1700 as it wasnt the companys fault! We asked for a full refund and were told to wait 14 working days and told a refund would be with us by 9th September (a week after we were due to fly!). When messaging the company to ask for updates Jason was incredibly rude and unprofessional and responded saying "TODAY IS THE 8TH WORKING DAY" & "so what is the issue" despite it being the 9th september and the 14th working day! They then asked for a further 3 working days & I then informed them i would be contacting my bank to look at recovering the money and was told (both on the phone and in writing) that contacting the bank would just cause a delay and they had already processed a refund. When i asked why contacting the bank would add a delay if the refund was already processed i was just told to trust them and allow for the weekend. Even though the weekends are not working days so would make no difference they were unable to give me an answer. Once i asked for evidence the refund had been processed I received a screenshot showing it had only been processed that day! I complained and was just told to "trust them just this once". Finally we received a refund on 14th September so 3 weeks after we initially requested it and we can now book a honeymoon with a reputable company. Do not give yourself the stress of this company as the discount certainly is not worth it! Hands down the worst company I have ever dealt with and I will be telling everyone I know to avoid!

Fantastic experience: Thank you Jessica Denise for dealing with my query. She helped me with my holiday quote which was so helpful and tried her best to get me a good quote. Amazing service Thank you

Negative experience: AVOID AVOID AVOID!!!!!!!!!!!!! Please please stay away from these fraudsters. My wife and I purchased a once in a lifetime holiday to Dubai and Maldives for the start of the year. These clowns advertise that their holidays come with 'Covid Protection Insurance' - let me tell you I can assure you they don't! We contracted Covid and were told that we wouldn't be eligible for the free date change they guaranteed us at the time of booking. When we looked to rebook, they attempted on several occasions to charge us almost an extra 1k for the privilege despite other competitors quoting us the original cost of our original holiday. After weeks of excuses they tried to tell us that it was the flight company and hotel that were imposing the charges - we spoke direct with them and this was not the case. Unfortunately we had no option after months of them avoiding our calls and messages, to seek legal advice. Once they started to communicate again it was excuse after excuse. They simply refused to refund us any of our 6.5k!!! Only once we posted a negative review did they sit up and pay attention! Note to others... use any platform you can get to prevent others falling into their bullying tactics. They advised they would refund us 4k but would issue the 2.5k in travel vouchers eligible for 9 months. They are now holding us to ransom advising that they will not issue the voucher until we remove our review! How professional of them!!! Please take not... please avoid and deny yourself the 12 months misery of dealing with these cowboys!!!! I don't know how they sleep at night!!!! We're now going to report them to Trading Standards and go to the press about them if we don't receive our full refund. What a way to treat clients during such a time of fear and uncertainty over finances. If you're looking for a reputable Atol & Abta protected firm who are trustworthy and reliable i would advise using Affordable Luxury Travel! Good luck and avoid this mob!

Fantastic experience: Just like to say this company was very good . They made sure everything was sorted out. And running smoothly. They are always there as and when you need them. Myself and newly Wife went to The Maldives unfortunately the weather was terrible but the place was unbelievable. Will definitely be booking with virikson Holidays again. Many thanks Chris

Negative experience: Paid a deposit to secure a price and flights. Get a call several days later asking me to pay double. Amended the dates and was then not given the amount of deposit to pay. After several attempts at asking how much the deposit is I was told to pay a balance I couldn't. Was then told I would receive a refund. Again had to query this several times 2 to 3 weeks later only to be told I couldn't be refunded. Amateurs. Very quick to take your money but absolutely terrible at refunding a 'fully refundable deposit'

Negative experience: Booked to go to Maldives in October 2021. Towards the end of May, I was contacted by Darren stating they had not secured the hotel booking and would need an additional £2000 if we wanted what we booked. After weeks of asking them to tell me how I was liable for paying for their error, they are not accepting calls, not responding to emails. I have since spoken with DAVID, DARREN AND JACOB, none of which can answer any questions and just keep saying I need to pay extra. Please do not book with this company! Absolute scammers!!! Awaiting refund which from other reviews, looks like I’m up for another couple of weeks fighting! **AVOID AVOID AVOID**

Negative experience: I can't possibly rate this company but i had to give 1 so can post. I don't no how they survive. They are full of promises and lies. I had book a group booking to Thailand and was supposed to go 16 months ago but due to covid it was cancelled After lots of phone calls we got flight money back but we are still waiting for rest of money. We are phoning 2-3 times a week but cannot get hold of Jacob or Jason and if we do they promise to pay within 7 day. If you are reading this Virikson can you get intouch so we can solve this matter. 16 months holding back our money is not exceptable

Negative experience: DISGUSTING COMPANY. UNPROFESSIONAL AT BEST! UNLESS YOU WANT MONTHS OF HEADACHE AVOID THIS COMPANY AT ALL COST!!!!! After contracting Covid they offered me a partial refund and vouchers and im still waiting on both!!!! They avoid my calls, ignore my emails and messages and im now having to report them to trading standards and take them to court! They are a disgusting excuse for human beings!!

Negative experience: So booked our dream holiday for August 2020 (for our honeymoon) back in 2019 and thought amazing deal and very communicative. When COVID hit we were offered to move our holiday to August 2021. When it came to paying the balance we asked multiple times over a 6 week period with the same response "let us check with accounts". We were then told due to the fuel crisis (which happened after my multiple attempts to pay balance) we were required to pay an additional £1200 each. When told nope not good enough told we would have a full refund within 14 working days. Fast forward 7 working days had £2700 of our £3820 back. Messaged to query and was told was in 2 chunks and would have remainder within the remaining 7 working days.... was then told it had been processed and would be in account within 2-3 days.... 4 days later (3 days over the original 14 working days) STILL WAITING meaning we have been unable to rebook a different deal and nobody responding to messages.

Fantastic experience: Angela dealt with us. Reassured us every step of the eay. Our trip to Greece went very smoothly couldn't have asked for more

Fantastic experience: Amazing staff great value holiday

Negative experience: We are fortunate enough to have just finished an amazing holiday. This holiday was originally booked with Virikson! Had the booking and arrangements been as originally planned then this would have been the dream holiday that we had been waiting such a long time for. From originally booking the holiday back in 2021, we paid our first deposit with a view to paying the remaining balance in March. When we came to pay the remaining balance (I called them to ask if I could pay) the original holiday had unfortunately changed. They advised that our original dates had to be moved due to British Airways not flying on the planned day despite the fact we have already booked our seats on the pre-booked voucher. The explanation Virikson gave was that the British Airways flight was indeed cancelled. In a bid to investigate I set out and spoke with British Airways, horrified to find out that indeed Virikson had not booked or claimed E tickets in time and the flight was fully booked. For days on end, actually for at least two weeks I continued to ask for a resolution! The options were to fly out the very next day costing another £2000 whilst we were not directly asked for this we were told that due to British Airways cancelling our flight it would be this or two days later. At no point was there any explanation, Admittance of Error, compensation or resolution offered by Virikson. When we originally placed feedback explaining The ordeal they asked us to remove it from the site. (Which we have not) In addition to this I was asked to ‘leave positive feedback’ on the page and on a professional review platform. I explain to them that soliciting positive feedback was not how feedback works but to understand the challenge of pain caused customers in a bid to rectify their approach and ensure people can go away on vacation without worry was the approach. Trust helps people buy, have belief it’s where their money is and they will get what they paid for. Towards the end of what was a complete ordeal and pain, they managed to get the paperwork right! There was no additional cost although further mistakes were made on luggage for both parties! In a gesture of goodwill Virikson offered us a floating breakfast at the resort as a token gesture. It would not be fair for me me to mention any of our amazing stay at Siam world as this was as a result of the amazing people and amazing island and nothing influenced by the Virikson. My advice would be to book a luxury holiday through a luxury company and save the heartache and pain. Unfortunately we met many people that had gone through the same process. This does not only make it hard for the island as they have disgruntled customers without fault of their own, it is also extremely unfair as many of these holidays are dream, once in a lifetime. It is for the above reason and lack of acknowledgement leading up to our much waited for holiday and silver anniversary, that I would suggest Virikson be a last and certainly not first resort! Now I have two other friends that are going through the same issues and also struggling to get refunds on their package. Such a bad company and terrible approach to customer service.

Negative experience: Would give 0 stars if possible. They are very pushy to start with and once they have you the service will drop to 0. They sent me emails saying I have missed payments although my agreed payment date was still months away. Then they said oh sorry we didn't have the agreed details but we will add that. Then when my agreed payment date came they didn't send me a link to make a payment. Then i phoned and they said you have only given £25 so far, when in actual fact i had paid £500. They also then had the cheek to say the price for your tickets has gone up! How could that be possible when i have paid a deposit. It all should have been booked and finalised, i was not made aware it was only a reservation and that i may be subject to a price change and if you read the terms and conditions on the invoice it says that everything will be booked when the deposit is paid. If i was informed i would have paid in full. When i ask for a resolution to this issue they keep passing me around there agents who by the way don't use real names as one gave me a English name and then an asian name, Over a week later still waiting to hear back on a resolution for the issue, without a doubt the worst company to book if you want worry free travel.

Negative experience: horrible service, make you run around and chase them, don't get back to you, after you have booked and have a price agreed, they'll come back and change it. horrible experience highly do not recommend. I'm still waiting to hear back which is great!

Fantastic experience: What a holiday arranged for us by Barrie Alex of Virikson travel to Dubai and the Moldives.Price was amazing and hotels were out of this world!!!Extras also provided by this company and i have nothing but praise for their accurate and impecable delivery of my holiday.Barry your a star

Negative experience: Worst company ever there don’t even deserve a 1 star, paid for a holiday which got cancelled was given a £1500 voucher to use for my Nxt holiday so booked up couple months ago for myself and my family 6 people, meant to be flying out in 6 weeks and still waiting for my tickets, paid over 5k by credit card, this company took 2 months to send me hotel package bookings but still waiting for my tickets Been promised several times by a manager by the name of Jacob I will receive my tickets but never happens and now worried if this holiday will ever take place, plse be aware and stay aware

Positive experience: I will review once I've been on my holiday

Negative experience: The worst company I have ever dealt with lies from the start . Was told all baggage uo to 23kg was fine on ba no it wasn't our cases were 13 .5 and 12 .8 we had to pay 60 pounds each will need to do the same on the way home.i paid up front fir an extra 23 kg on the flight home thinking I had my allowance of 23 then an extra 23 but no it will cost me 120 from New york to London .got the tickets in thay haddent added it plus all the hassle getting all the holiday sorted its a disaster never will I use them again .I will be vontacting the relationship peaplecwhen I getvhome plus but this outvon all sites

Negative experience: Still waiting for my refund for my cancelled holiday. Its been nearly a year now

Negative experience: Quite possibly the worst experience booking a holiday - if resolved I will update this post ! Problems booking the holiday from the start - booked a group holiday - half the group had to cancel because flights were not secure and were told they needed to pay an additional £2k to go on holiday Our e tickets never arrived - when chased - different dates! Told BA. had consolidated flights New e-tickets have wrong names on them - still awaiting correction Hotel voucher has the wrong dates on it - after multiple emails and phone calls over a period of 5 months we are now 25 days prior to departure No e tickets - no hôtel voucher We are praying everything works out but seriously concerned - now seeking legal advice AVOID !!!!!! Should we miraculously have a resolve I will update post but the whole experience has caused so much undue stress and upset!!

Fantastic experience: Was helpful

Negative experience: My cousin used this company to book his honeymoon, he got mis sold everything. They took his money and then did not deliver on what they promised. Then refused to refund. I’d stay clear, I don’t understand how this company has any positive feedback

Negative experience: Don’t waste your time We booked our honeymoon for January with Virikson back in March 2020 a few months in I emailed the hotel directly about another query and they told us our trip was booked for June not January (even though our flights were jan) so without emailing the hotel we would have never found out this error which then took 12 weeks of constant emailing and chasing Jason and anyone else to sort to always get the same “will be resolved in a few days”?! During these 12 weeks our connecting flight home was moved forward a day which I raised with Virikson at the time but never got any resolution so when I finally got confirmation that the hotel dates were correct I brought up moving our flights again (again I had to keep chasing and chasing) until in the end Virikson said their suppliers would not move our flights the day after unless we paid 800 pound person or if we wanted to go for another airline pay 1250. I rang the airline myself and they said to move the flight it would be free! But they were not prepared to do this because they obviously realised when they booked our hotel dates wrong it would have cost them more money to rebook to January so they would rather have given us the refund they honor the holiday they promised us. A refund that i have also had to chase and chase for and I am yet to receive after a month after them blaming the airline for the slow process although I rang the airline and they confirmed the booking had been cancelled and refunded their end the next day. So moral of the story is don’t waste your time with these jokers they just lie and lie until you get really angry and chase for months on end and make what’s supposed to be the happiest time of your life very stressful. Virikson if you are reading this can you please give me my £2578 you are keeping to yourself

Negative experience: Please do not book with this company, save yourself time, money and anguish. They’re more than happy to take your money, make promises and never return your calls. They made changes to our booking without discussing beforehand, so check and check again! We are currently awaiting a refund of nearly 3k, despite assurances we are still waiting on a refund which was promised initially within 12-14 days, then 28 days and we’re still waiting after over a month. I just read reviews on trustpilot and some customers had to wait for 2 years before they received their refund! We’ve been travelling for nearly >20 years, and we’ve never had an issue with any travel agent until now. Question to Viriksonholiday - how would you feel if your money was taken dishonesty? I urge anyone not to deal with this company.

Fantastic experience: Jason rescued our holiday, I had paid deposit for a holiday in August for Thailand but because of covid we had to cancel the trip so Jason was the man he made sure our holiday was changed to April to another destination of our choice with good price and discounts. Jason went out of his way to accommodate our needs and was very patient and professional. We are due to travel in April and hoping everything will go as smooth as the booking was. Thank you Jason

Fantastic experience: Just rescheduled our holiday for the third time with no further expense to us booked us in one of our favourite hotels for June due to the situation regarding lockdowns in certain countries fast efficient and great customer service as always a pleasure to Sean and his co workers.

Negative experience: They are not professionals, that's for sure. I am still thinking how they have four to five star ratings. I booked my trip to Barcelona and Tennrife including transfers. when we got to the Barcelona airport transfer company dropped us to wrong hotel because they didn't provide correct details of hotel to the transfer company. Transfer company Taxi dropped us and run away. When we talked to Hotel, they said you are in wrong hotel branch and your booking is in other hotel brance. I was tired, kids were tired with 5 suitcases. We arranged taxi again and paid money, they promised that they will refund the money but no response as it has been more than 2 weeks now, not only to that when we completed our holidays, transfer company didn't pick us up from the hotel so again we have to arrange taxi and never got refund. there are lot of other issues like they won't give you any information on luggage, delays on issuing your tickets, boarding passes, they will never help you Covid related guidliness, absolutely terrible experience. I would never recommend them for any holidays in future.

Negative experience: Been promised a re fund after holiday was cancelled due to Maldives being on red list !! Keep being promised a refund after 14 days then 4 days then 5 days and still nothing totally fobbed off !! Was pushed in to booked on the understanding that I’d get a full refund if holiday didn’t go ahead !! Was pushed into writing good reviews right after booking as most reviews are !! I would have re booked holiday for next year but I’d never ever use this company!! Please be warned !! Tui cancelled a holiday and refunded within minutes!! Very very un professional will be seeking legal advice today completely lied too money not back in my bank today !! I work in re tail and it DOES not take this long to refund I guess I’m going to have to try and claim money back from my bank !! This was my honeymoon I wanted my money back to pay for another honeymoon!! I will be taking this higher

Fantastic experience: Great service , answering all my questions quickly, very friendly Angela brown was very very helpful ⭐⭐⭐⭐⭐

Fantastic experience: Excellent service by Brian Travis. He was very patient and helpful with me. Helped me choose and book my most perfect holiday. This is my honeymoon and I shall let you know how it goes when I arrive. Thanks

Fantastic experience: I booked my honeymoon to Egypt through Virikson Holidays, were Sean delivered an exceptional service and provided us with a package deal that none other travel agents could compete with. Highly recommended for the continuous service and even though we will be abroad in a months time, he has dedicated an out of hours service to ourselves. Well done Sean, we will definitely be returning for our next holiday.

Negative experience: Booked holidays for 9 people last year for 1st April 2020 . David was constantly pushing for best review and we did give him that only to find out he will never respond to our calls , pushed me into sign up for refund of flights in March and agreed to pay back only flight money but never got back to us . Very upsetting that this company has taken £4050 and not a penny is returned back and no response whatsoever for any of our calls neither emails . We will be taking legal action now. David’s manager took a call once just to say we have many people to deal currently and will get back to me soon but that was months ago . I have messaged on the number given to us and made various calls and emails but no response . I would advise not to book anything with this company without making sure your money is safe in times like this.

Fantastic experience: Spoke to Jason Lynn very professional with my request

Fantastic experience: Just bin on to Angela and not knowing this company b4 was very sceptical,as I've in burnt buy booking online travel companies in the past, but angela explained about the company and about how they could offer what I could describe as to good to be true deals so putting my mind at rest the deal she offered me was exceptional and so to was she,an asset to the company,once I've spoken to my wife ile hopefully be contact angela tomorrow to carry with booking and fingers crossed with Angela's professionalism and patience she has already displayed everything should be perfect.

Fantastic experience: I’ve booked holiday with Barry to Turkey it was the best holiday ever the location of the hotel was fantastic and the airline was perfect many thanks for Virikson holiday you made my dream come true.

Fantastic experience: Virikson were great! They helped me every step of the way to book my holiday at the best hotel with the best facilities. Wilson alongside other staff members whom I spoke to when he wasn’t present were amazing. They got me a holiday I’ll never forget at an amazing price, will definitely recommend to friends and family & ensure I use them again!

Fantastic experience: It was a pleasure to talk with Darren from Virikson Holiday, he was very kind and polite, even when I was keeping changing my mind where I want to spend my holiday and for how long ,he keep dealing with all of that for more than 10 days , and all of that time he never show any bad minor, and even after I change my mind about the whole holiday thing ,he didn't say any thing bad or how I west his time Iam really happy about the way he deal with me ,and I advice every body to try to book with him he have enough and more of patience to deal with what ever you want in your holiday. I hope he have all the success in life ,and iam sure he will do. Thanks alot

Positive experience:

Fantastic experience: It has been easy and smoothy to make a booking with Viriksin Holiday. Mr Wilson Brown was an amazing and helpful agent with high skills of Customer care. He has helped us all the process of getting of an effordable holiday and made our holiday booking and find destination with our budget easy. We re all satisfied with his tireless help as to give us the best service. I'd definitely book my next holiday with them and kindly recommend anyone.

Negative experience: Shame used them few times but this time everything went wrong. Booked a holiday to Istanbul my goodness terribly disappointed. Many times explained I m going with family of 10. 5 of them young kids need connection rooms but surprisingly given 5 rooms 5 different floor.... Food horrible breakfast just even worse Service of the hotel terrible rude. Called to them asking for help as hotel was no helpful with us but no help at all Avoid at all cost....

Fantastic experience: The service I received was excellent from David !, very informative & helpful very polite not pushy eager to find the best possible journey and also mentioned great places to visit whilst on holiday !! Couldn't ask for a nicer chap . Thank you David will recommend to all extended family

Fantastic experience: Jason was very helpful and did everything to make sure we had a good trip. We travelled to morrocco first leg Agadir and then second in Marrakech in October 2019. The only issue was with transfer from Agadir to labranda amadil but one phone call to Jason via WhatsApp and 20 mins later the taxi driver came hurling into airport car park. Will use them from now on also saved around 40% from usual online price was very sceptical as how is this that even possible. Jason even left a message for the hotel to look after us and we got a pool view. His customer service is second to none. Don't forget to email me details for my next trip.

Fantastic experience: David assisted myself and my family to find an amazing holiday package. I am looking forward to go, the pace in which David looked over myself and my famillies needs was amazing. Thank you Virkson Holidays

Fantastic experience: I was skeptical to book online at first but when Wilson Brown replied and followed up and gave me options, i started trusting this guy! He prepared everything for me and has been so patient with me during booking period. I think the price of the whole holiday was reasonable. We were picked and dropped off from all points and our guides had been so wonderful. Our first Moroccan experience was one of a kind and surely it will be repeated. I want to share that experience and experience some more by going back and i would love to bring my grown up children with me. I know there are lots more to see and do. Thank you Wilson, hope to be in touch soon!

Fantastic experience: David from Virikson Holiday gave me and my family a great deal for a holiday in Turkey. He was exceptional when communicating over the phone and email with any problems or questions we had. Excellent service from David, would highly recommend him if you need help. Virikson Holiday as a company is a great company to go on holiday with.

Fantastic experience: David has been a great travel advisor in finding me a good package for Turkey. Highly recommended!!

Fantastic experience: David has provided me with an excellent customer service. I have been given very reasonable packages within my budget. I highly recommend him!

Fantastic experience: excellent service by David

Fantastic experience: wilson as been very helpful .thanks

Positive experience: Nice people to deal with, easy to approach. Had great time in Morocco with my family

Fantastic experience: This was my first time booking with Virikson Holidays and I can honestly say it was by far the best. Kevin Smith from Virikson Holidays dealt with my booking amazingly and was extremely patient when dealing with all of my queries. From helping me find the best deal, to providing me with further information about Marrakech (my holiday destination), Kevin went out of his way and was a delight to book with. I would highly recommend booking your holiday with them; especially Kevin.

Fantastic experience: Booked ourholiday through Virikson to Agadir, Morocco. Jason Lynn has been really helpful in looking for the ideal holiday for family. He has handled all the queries we had patiently and very professionally. Jason has been extremely helpful and courteous. Thank you Jason

Fantastic experience: Very quick response and tailor made package according to our needs. I booked my holidays from WILSON and he was great. Our time with Virikson travels was awesome. Totally recommended.

Fantastic experience: Barry Allen from Virikson was fantastic. We loved the package and the holiday to Morocco. Very sunny bright lots of fun things to do, relaxing, people in Morocco were very helpful and polite definitely recommend

Fantastic experience: David the person I dealt with I must say was very helpful and guided us through the holiday with ease. We would recommend Erikson Holiday services to anyone who is unsure about their holiday.

Fantastic experience: We booked our Easter holiday break with Virikson travels to Marrakech, Morrocco. They were very helpful in looking for the ideal holiday for our family. A big thank you to Wilson who helped us all the way with the booking.

Fantastic experience: Wilson from Virikson has helped us through out the booking and been patiently handling all the queries we had for our holiday. We've always loved booking through Virikson as we get the best deals

Negative experience: Dreadful holiday experience, near death situation. We booked our hotel (Kenzi Club Medina) with the group and all was confirmed until we arrived in Morocco on the 4.8.19 and were advised that our hotel reservation was cancelled on the 01.8.19. No prior notice and no reasons were given. We contacted Virikson Morocco, Sean (Manager) who advised us to make a new booking at the hotel and we ended up paying extortionate price on the day. Apparently we are due for the refund as promised over the phone and via email in the next 21 days. Credit card interest plus overseas transaction charges to add to it. However the staffs @Virikson are simply amazing and showed genuine concern to our cause. Fingers crossed and hope to see our money soon. Real advise before you travel email the hotel and check to confirm your bookings. Book at your own risk.