Northern Holidays Ltd
62 Market St
OL10 4LY, Heywood
+442045199025

Opening hours

  • sunday: (closed)
  • monday: 9h-18h
  • tuesday: 9h-18h
  • wednesday: 9h-18h
  • thursday: 9h-18h
  • friday: 9h-18h
  • saturday: 9h-14h

Our comment from TraTraTravel UK about Northern Holidays Ltd:

Northern Holidays Ltd has garnered a mixed reputation among its customers. Many users have reported experiences of significant issues with bookings and customer service, describing them as a scam and voicing concerns over missing tickets, unresponsive support, and fraudulent charges. Common complaints indicate that customers felt deceived, often arriving at airports only to discover their bookings were either nonexistent or incorrect.

On the other hand, there are positive comments highlighting exceptional service provided by specific agents such as Ryan, Adam, and John William, who were praised for their attentiveness and support in managing bookings. Customers have mentioned receiving good value for money and had pleasant experiences with particular hotel arrangements.

Despite the positive feedback from some individuals, the prevalence of negative reviews raises serious concerns about the company's practices. New customers are advised to approach this business with caution and conduct further research before making any bookings to avoid potential pitfalls.

Northern Holidays Ltd: Reviews

2.7/5 (61 Reviews)
Edwin D-ian 1 year ago

Negative experience: READ THE REVIEWS - SCAM This is a scam company. They left my 75 year old parents stranded in a foreign country, and after thousands of pounds spent to get them home, they then tried to scam them on their credit cards. DO NOT USE THIS COMPANY.

NANA KWAME 2 years ago

Negative experience: PLEASE, STAY AWAY FROM THIS FRAUDSTERS. I BOOK A TICKET FROM THIS PEOPLE FOR MY WIFE AND MY SON. NOT KNOWING TICKETS WAS ISSUED TO SOME ONE TO TRAVEL TO VANCOUVER.I CAME HOME WITH MY FAMILY AND BORROWED MONEY FOR ANOTHER TICKETS. THERE IS A GUY CALL MIKE. HE IS A WICKED PERSON. HE WILL NEVER END WELL IN THIS LIFE.

JB TV 2 years ago

Negative experience: Scammers. All over the news for scamming people. The 5* reviews are from relatives and friends involved in the fraud.

Rajeshri panchal 2 years ago

Negative experience: They have got my money and no response No ticket or confirmation Tried to call they are not answering or replying The company is fraud tried calling and got a response from a operator who stated they are part of Northern holidays and they will get the company to call yet no one called as yet I have reported to action fraud and the police

Jay Bhatt 2 years ago

Negative experience: SCAM SCAM PLEASE DON'T BOOK WITH THIS COMPANY THEY CANCELLED OUR RETURN FLIGHT & TO DATE HAVEN'T REFUNDED ME. I HAD TO BUY TWO NEW SINGLE TICKETS. PLEASE CAN WE STOP THIS COMPANY DOING THIS TO OTHERS THERE MUST BE A WAY OF PROSECUTING THEM.

zooni khan 2 years ago

Fantastic experience: will definitely book again. Best customer care service. Great value to money and peace of mind. cheers

Salman Saeed 2 years ago

Fantastic experience: This was the first time that I have booked through Northern Holidays. The price of my hotel was the lowest and delivered great value for money and a fantastic experience. Communication prior to check in was both timely and helpful. The Victoria & Alfred Hotel in Cape Town was just wonderful in every way - for location, warm welcome, extremely comfortable rooms, great breakfasts on the terrace and the most friendly staff at all times of day and night. I would definitely use Northern Holidays in the future.

Manikantan SreeRajhan 3 years ago

Negative experience: Scam scam scam They scamed money from us, we had booked flights from uk to Thailand they had given tickets copy but when we entered airport we found the tickets were fake and some how managed to call the northern holidays team they acted as if they never committed a mistake and they promised to return back the amount but playing smartly asking for cvv number, trying to loot even more from my account blocked my phone number. They don't have a existing company located at the address which is mentioned in the official page.

Sofina Begum 3 years ago

Negative experience: A company based on FRAUD. Stole nearly 6k off my family. Never made the full booking and left us waiting till this day. Do not ever book with them, they will lie and fill you with empty promises, and then take your money without sorting it. Disgusting people and company.

Aamina Ihsan 3 years ago

Negative experience: It is a total scam, fake ticket booking ,they take your bank details and make multiple attempts to steal money from you. So professionally fraud expert that you wouldn’t know until you are at airport and find out there wasn’t any ticket booking. On top of this the Indian work force or staff is so trained in committing frauds and keep threatening you that they will not refund money of the cancelled flight unless you give them your bank details…. Just you all should report them to police if they commit to book you a holiday

Naveen Kapoor 3 years ago

Negative experience: Such a fraud company. I booked Tickets through them for 4 passengers travelling to India. They given me the ticket for 4 printed on it and send me the email. Once i checked the PNR number it is booked for 3 passengers only. when I tried calling them they do not even answer. Interesting thing is that they have an under cover employee ( Vicky Kapoor) who work for Air Vistra & Air India security at gate. As I work at airport as well I meet him on airport. He said I will get your tickets booked and than he is the one who contacted them over the watsapp and send me link on email to pay for it. I am so crazy that I booked it through it. Once booked northern holidays employee send me an email with booking confirmation. Now When I went back to him on heathrow Airport he said he can not help as he helped me only to book. No help from any one. GUYS PLEASE DO NOT GET INTO TRAP ITS A FRAUD COMPANY.

Pandian chidambaram 3 years ago

Negative experience: I have booked. Ticket with northern holidays . I have paid for round trip .but , northern holidays didn't make any booking with airline . I have tried contact them many time with email , phone no response. . They have issue me duplicate ticket .with PRN numbers and booking reference.airlinr reference. They have cheated me . I am unable to travel.kindly request all don't book the ticket with them I have

Ganesh Ojha 3 years ago

Negative experience: Took the money and didn't tell us the flight was cancelled, wasted a lot of money traveling and staying at Heathrow just to be turned back after waiting to board flight for over 4 hours. They don't even pick up phone calls or emails. Don't book with them, quite possibly the worst travel agency in the world.

dhruv khatri 3 years ago

Negative experience: SCAM! Booked a flight with them. When not responding to the fake reference numbers they have given, we called Virgin themselves. Told us our flight was suspended and they cant do anything about it. Please dont ever book with this travel agent. We have not got our money back and probably wont. Thousands of pounds wasted. Im not sure why this company hasnt been sued yet. I wouldve gave 0 stars if possible. All of these reviews are fake.

Mahira. I 3 years ago

Negative experience: SCAM SCAM SCAM. DO NOT BOOK! WITH THIS HORRIBLE COMPANY. I am going to get everyone I know to comment on this. Such horrible people. They stole my money and didn’t book me a flight or my hotel room. I am opening up a police enquiry into these fraudsters and taking them to court. Hopefully they will shut them down and they will have to return everyone’s money back!!!! DO NOT BOOK ❌ STAY SAFE!!!!

Aktar Hussain 3 years ago

Negative experience: SCAM SCAM SCAM Don't believe their FAKE reviews. It is a shame I cannot score them zero. Awful scamming company. They take your money and then leave people out of the booking. They are only contactable via WhatsApp and never respond and blame you for their scam. PLEASE AVOID THESE FRAUDSTERS

amina begum 3 years ago

Negative experience: The scammed me! Do not book and lose your money! I have filed a police report and waiting for them to take action and shut down this appalling company. Do not book a holiday unless it’s done online not over the phone! If a package seems to good to be true it most likely is! Stay well clear of these frauds and keep safe.

Danyal Ahmed 3 years ago

Negative experience: THIS IS THE WORST COMPANY EVER! THIS FAKE COMPANY TRIED TO SCAM ME OUT OF MY MONEY! DO NOT BELIEVE THERE FAKE REVIEWS! I CALLED SOMEONE CALLED MIKE AND EVERY TIME I CALLED HIM HE HAD A DIFFERENT ACCENT! HE BOOKED FOR ME AND MY TWO CHILDREN BUT HE DIDN'T BOOK MY HUSBAND'S TICKET! HE THEN SAID I HAD TO PAY HIM A FEE AND THAT IT WAS MY FAULT!! HE ALSO TRIED TO SCAM AND STEAL MY MONEY! I GAVE HIM MY OTHER ACCOUNT WITH LITTLE MONEY. HE SAID THAT IT DIDN'T WORK, ABSOLUTE WORST SCAMMER! DON'T TRUST THEM AT ALL AND DON'T BELIEVE THERE REVIEWS!

Shakawat Hussain 3 years ago

Negative experience: Please don’t book with them. Our booking was missing loads of people from the airline flights. They didn’t help at all and advised to just turn up at airport. The Air Lines confirmed the missing passengers are not on their manifest and flight is fully booked. They will try but time with fake promises etc etc…. Please don’t book with them. They also promised a refund that never came through. Contact your bank and ABTA asap if you already booked. Hope this helps … be safe

Olabimpe Cecilia 3 years ago

Negative experience: This company is a scam!!!!! Please beware!!! I am reporting them to police. They defrauded me of my money. I bought flight ticket from them , a fake flight ticket was generated for me. I called my airline to confirm and l was told l have no bookings with the reference number on my flight ticket. Ki have send series of messages to this company , they keep ignoring my messages. I called them, they declined my calls. This company must be shut down!!! They are fraud!! I have the details of the lady who attended to me and am giving it to the police right away! Please don't fall victim like myself!

Ken Wheeler 3 years ago

Negative experience: I worried about this company phone lines cut of and only answer on what's app if your lucky AWAITING Refund ON MY DEPOSIT Anyone got a contact number for them please

Cynthia Mandal 3 years ago

Negative experience: This is a scam. This travel shop closed down in 2019 and is now an established clinic. Please do not fall for this

ranka adeseye 3 years ago

Negative experience: This company is a fraud, they defrauded my mum of her money. Promised to refund back but they never did. I am reporting to the police because this cannot be going on. They do not have an office it’s has been shut down so they are taking peoples money. I went to the office in Middleton it’s empty no one there. All the reviews you read here are fake about the good customer service and them booking tickets. Do not book with this website they are scams

Maheswari Ramamoorthi 3 years ago

Negative experience: Please don't book with them.. booked two way tickets..they've booked one way ticket. Cancelled return tickets without informing us..came to know when went on check-in.. called many times.. no response.... Posted here real and recent experience

Sunny Aujla 3 years ago

Negative experience: Do not trust this company - terrible service and run by con men! sold my family tickets to Canada and produced fraudulent booking confirmation documents - Arrived at airport to discover we had been sold completely different tickets and were forced to pay extra at check in to be able to board flights. Contacted agents before boarding flight and were told we would receive refund for extra costs upon our return. When we returned they said that staff member who booked our tickets had since left and they were not accountable for his mistakes anymore. We persisted and finally they agreed to refund but instead of refunding, they fraudulently attempted to withdraw large sums of money from my account which thankfully the bank blocked. Would not trust this agency at all and more worryingly they only operate via Whatsapp. Stay well clear of them!

Jane Hopkins 3 years ago

Negative experience: DON'T BELIEVE THIS WEBSITE!! They're going to scam you, I booked a return trip ticket with them and they gave me the opportunity to change the day of my flight, they seem very kind but when then they blocked all the numbers and emails so that I couldn't contact them anymore. They didn't return my money. It's a rubbish!

Lekan Aleshinloye 3 years ago

Negative experience: You guys need to refund me my money, you refuse to respond to my email and also blocked my no, you told me I will receive my refund of £767 by 26th October 2022, however you did not refund and when ever I call you blocked me off.

Ishrat satter 3 years ago

Fantastic experience: Very very good helpful one indian lady. And so kindly

nisar aziz 3 years ago

Negative experience: scammers scammed me and many of my friends all the 5 star reviews u see are fake.. tickets got cancelled at the last minute... and a lot of stress i had to go through.

Stuart Healey 3 years ago

Negative experience: This place no longer operates at 133 Oldham Road. It seems as though people are being scammed. The five star reviews on here are all from accounts with only one review. Please be careful.

Agnes Camoens 3 years ago

Positive experience: I needed a ticket for travel according to my specifications. Ryan was very helpful and did his best to secure a ticket for me. He was very helpful and did the needful. Thank you Ryan.

David morghen 3 years ago

Negative experience: Booked a package holiday no shuttle hotels not paid one flight missing stuck at the airport for 10hours no one to call just a WhatsApp and he never answers this is truly the biggest nightmare holiday ever and it didn't stop there had to pay extra laugauge £60 also they didn't book my hotel and hotel in Cappadocia unbelievable holiday became a disasters now Iam back if I don't get my money back and compensation I will take them to court

Sarah Chung 3 years ago

Negative experience: My friend's dad got scammed here. Don't use this company, they are fake!

Zahir Ahmed 3 years ago

Negative experience: DO NOT APPROACH! These people are manipulative and are actively scamming people. Don't take on board the fake reviews. This company has changed ownership so many times and its a clear scam and they are defrauding sp many people. They need to be closed down! Apparently a Cypriot called Saffet Celalbaspinarli DJELALBASHPINARLI owns this scam company and he needs prosecuting. Stay away!

Tony Jade 3 years ago

Fantastic experience: Amazing service from northern holidays. Spoke to Khurrum and he has helped me alot. Thanks Tony

Lydia Campbell 3 years ago

Fantastic experience: Shane helped me out alot, well appreciated, highly recommended, Thankyou x

waseem aslam 3 years ago

Fantastic experience: I have dealt with Adam from this travel company. He has provided excellent service and support. I will use him again and recommend to my friends and family.

Romeu PINTO 3 years ago

Fantastic experience: New York. Thoroughly enjoyed it. So many attractions to see.I have even done day trips to Boston, philadelphia and Washington Dc, from New York. Right now I'm in Miami. Beautiful as well. Yesterday I went to kew west in Florida. It was Amazing. I have been dealing with Adam. I can't thank him enough. He has been so very helpful. My 5 star goes for adam as well. Adam has been helping me with transfers. He is too good.

Muhammad Ijaz 3 years ago

Fantastic experience: Northern Holidays is the best company.

T Tao 3 years ago

Negative experience: This is a FRAUDULENT COMPANY. DO NOT BE DECIEVED BY THE FAKE REVIEWS AND PICTURES THEY PUT UP. They provide you with fake booking confirmation of holidays, take your money and ruin your holiday, cancelling everything a couple of days before your flight. They need to be shut down to stop them defrauding other people. They claim to be a member of ABTA and they are not. They claim to be affliated with onthebeach and they are not. They pretend until they have all your money then constantly lie and resort to abuse. They are the worst people I ever dealt with, they are not professional and have no care for anyone.

Firoza Arooj 3 years ago

Negative experience: FRAUD!!! Do not trust this company. They will scam you into thinking you are booking a holiday. They are a scam! They will pass on your card details and take money from your bank account

Tina Panchal 3 years ago

Fantastic experience: Danny was amazing right through out, especially when flight was cancelled day before Another flight was organised straight away same time Would recommend any day Thank you for you speedy service

Sukh Mann 3 years ago

Negative experience: Hi everyone,i m not recommended northern holiday.they are fake people. They cancel your ticket on last minute.they told me airline cancel my ticket but i checked with airline . airline told me ur northern holiday agent cancel ur ticket. They all r liars and when u call them for booking they are pleased but if u got issue their staff speak to u very rudely. Very disappointed with their service and I'm going to make complaint against them

Riley Nuttall 3 years ago

Fantastic experience: Leo very good, very helpful

Lana Emily 3 years ago

Fantastic experience: Leo was very helpful, good experience

Tim Upton 3 years ago

Fantastic experience: Leo Shah. Has-been very patient with my concerns and has coached through all my worries I recommend Northern holidays and will use you again. Thank you Shah.

Charlotte 3 years ago

Fantastic experience: Mr. John william Did everything perfect for me. And I give him five stars

Hiba Qassam 3 years ago

Fantastic experience: I would like to say thank you very much Bilal ….you were a massive help, I appreciate your time and support me with Check in and I couldn’t get my boarding card he also he found me and send it me by WhatsApp and helping me with all my different arrangements. Definitely 5 stars! Will be booking with them again in the future.

Divakaran Nair 3 years ago

Fantastic experience: I was very happy with my recent flight bookings through northern holidays The person who dealt with me was very polite,patient and helpful Very pleased

Preena Sri 3 years ago

Fantastic experience: I recently used Northern Holidays to book a flight from London to Colombo and Colombo to Australia. Lisa is is very kind and experienced. She processed the booking over the phone and proceeded to give correct information. She is trust worthy and helpful.

Leelangani Srikanth 3 years ago

Fantastic experience: Great customer service, the lady was very kind. Finding a flight was easy with her and she gave me many options and weighed out the pros and cons. Definitely recommend!

Adi chaudhary 3 years ago

Fantastic experience: Northern holidays is the best so far. They give the best customer service. Miss hazel is so supportive. Really appreciate

Rabia Chaudhary 3 years ago

Fantastic experience: I booked my flight yesterday with NH. Northernn holidays gave me amazing offers of flight with Discount and best possible price , Highly recommend to everyone. Thank you

Jasmin Bee 3 years ago

Fantastic experience: Best customer service.. Thank you very much John William.. you were a massive help, I appreciate your time and support on booking my flights and helping me with all my different arrangements. Definitely 5 stars! Will be booking with them again in the future.

Aamer Simbly 3 years ago

Fantastic experience: Reasonable prices with excellent customers service, i really recommend the company ang give them thumps UP.

Debbie Johnson 3 years ago

Negative experience: Hi everyone I recently used Northern Holidays (False representative for On The Beach) to book a holiday from London to Dubai. I had the most horrific, appalling experience with this company. We booked our holiday four months in advance with the option to pay it off in monthly instalments which was paid off early but when we were about to check in online the flights and reservation for hotel was completely different to what we originally confirmed to receive. The person who processed our booking on the phone did not sound competent and was the one who gave me incorrect and misleading information. The manager in charge showed no remorse and kept telling us to manage the faults made by them and “just go” we made it very clear due to medical and our circumstances it’s near enough impossible to do so. So many arrangements and hard work was put in to making this holiday and unfortunately we have all been let down massively. The company admitted there faults however they refused to compensate us. Legally we are entitled to receive some kind of compensation. I have never spoken to a company so heartless, inconsiderate and impolite. I warn all people against using Northern Holidays and strongly advise you don't book through them and save yourself from being ripped off and wasting your time. I thought it would be safe and trustworthy because I always go through travel agents, research products and services before I purchase them but it seems that this website has somehow covered up any bad reviews on them.

Nyameba Asante123 3 years ago

Fantastic experience: John William has been a wonderful support for two days. Thank you.

Omawumi Ogbeni 3 years ago

Negative experience: Please do not use them, they are fraudsters. I need to report them to the police. The bank stopped the payment before they could collect the money.

zainab khan 3 years ago

Fantastic experience: Best Customer care services :) Been so much delighted with the help of your staff. Sadly, I wasn't able to ask his name, but he provided me gentle yet very helpful one to change my flight. It was really an urgent one and he provided me with enough grace and patient. Good luck and more power! Will for sure book my next upcoming trips with Northren Holidays.

Liz Anderson 6 years ago

Fantastic experience: Good range of holidays

John Moorhouse 8 years ago

Fantastic experience: friendly people very helpfull too

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