Travelpack

Fantastic experience: i am a travel agent and i use travelpack for a lot of my package holidays for my customers. they are excellent,on hand 24 hours and provide a great service. after sending people around the world on multi centres,safaris and cruises i will always use them as my go to provider.

Negative experience: Waiting for a refund since 2020... proper thieves. Can't believe they still exist after all the scams

Negative experience: I would never travel with this company again. We used this company for our ‘luxury’ honeymoon and ended up in a terrible resort in Mexico. Whilst we understand that they can’t control the standard of the resort they can control their response to this and when tbey knew the extent of our issues very early in our trip they simply weren’t interested. After months of slow responses and eventually getting ABTA involved we finally got an insulting amount of money back after they got their legal teams to review their approach. We simply wanted a meaningful apology for our ruined honeymoon and fair compensation so we could plan another trip.

Negative experience: Worst customer service I have ever received. The lady in the office is so arrogant. Doesn’t want to listen to you and not helpful at all. Please avoid going to this place.

Fantastic experience: Great service

Negative experience: If I could give 0 stars I would. They essentially have stolen close to 4k from me, constantly ignoring emails regarding refunds for flights cancelled 4 years ago due to covid, lying about contacting British Airways and on top of that they messed up and didn't cancel a flight as requested so I apparently lost my vouchers. I need to do some research and then I will be taking this to court. Avoid this company completely!!!

Fantastic experience: Travelpack are fantastic, so quick and helpful. Sherol and Melitus particularly have been amazing helping me with bookings.

Negative experience: Travelpack sales department when call give price when go to office then defend price

Fantastic experience: I am aware how many bad reviews this company has and was very very skeptical booking a trip with them. I saw that most of the reviews were to do with Covid refunds and I think a lot of companies struggled then, so I decided to risk it. And I am glad I did! We were a company of 8 who booked a trip to America (NY, San Francisco, Las Vegas) for a suspiciously super low price. Everything was super smooth and amazing, the hotels were great and in prime locations, I deffinately would not be able to afford them or this trip if it wasn't part of the deal. Travelpack was quick to reply to my questions and sent me all of my travel documents promptly. Thank you to Allen who was the main contact for us. It was truly an amazing trip and it would cost us at least x2 times more if it was all booked individually. I will surely consider booking with them again.

Fantastic experience: I’m a travel agent and use Travelpack to book my clients’ travels worldwide. Over the years the staff have been helpful and polite and I know I’m in good hands with any enquiries I send them. Today I was helped once again to get two long-standing clients a Penthouse cabin on a new cruise liner departing in 2026. I sent over the request and it was answered efficiently and with helpful comments. The clients said yes and the booking confirmed straight away. I have nothing to complain about, but have not looked to do so either.

Negative experience: Pretty poor service and have not refunded for a flight that was cancelled 3 years ago - would not recommend.

Negative experience: Awful awful awful company. Avoid at all costs.

Fantastic experience: I've used this company a few times for booking flights only and not once have I had an issue. Pricing is also very good.

Negative experience: Awful experience with company. I was stuck with them since March 2020 due to covid. I paid extra money for a new flight date which I had to change earlier in the year for personal reasons. When I was ready to book the flight I had a stressful situation, where they told me my voucher only had my initial payment and my payment over £120 was missing. I would call customer service everyday and sometimes multiple times a day speaking to new staff with little to no help. They would not resolve the issue on time and would never call back. Every passing day only made my new flight dates more expensive. Oh yes, and the new quote they gave me was £400 over the prices available on the BA site. Avoid this company!

Negative experience: Note very honest people! After my flight has been cancelled in Aug 2020 due to COVID restrictions they told me that only voucher can be provided. And I can only use voucher via them. Well two years later only after I threatened to use an alternative dispute resolution approach they agreed to request refund from airline! What a bunch of thieves!

Negative experience: Please do not use this company, like everyone else, I too am still waiting for a refund since 2020. Still nothing and last time I asked I was treated disrespectfully.

Negative experience: Shows flights week later no sooner

Fantastic experience: Good service thanx. My friend will be contacting you'll for a ticket and visa to Goa. Thanx.

Fantastic experience: Excellent customer service & best price for flights

Negative experience: My flight was cancelled and they refuse to refund me. What is the point of using them? Book directly with airlines people.

Negative experience: Do not use this travel agent. I’ve been waiting for a refund for flights booked for June 2020 and still have not received it. I have also been told that when (if) I do receive it, an admin fee will be deducted at £30 per flight. I’ve been emailing them for months now asking for an update, and they have stopped replying. Save yourself the hassle and book elsewhere.

Negative experience: This company doesn't deserve any star, waiting for refund since December 2020. Always giving excuse that my refund is been process. I was willing to wait knowing what travel industry like during the pandemic. When I enquired again in October 2021, they said will be process in December, and another enquiry in March this year it will be processed in mid April. They even goes as far as taking my credit card number to refund into. LOL, Since than no reply to my emails at all. Dont think they want to refund. Dont deal with this company if you dont want to loose your money.

Positive experience: Customer service reply very quickly. I tried to book using a voucher: unable to do it myself on the provider's website, travelpack not able to match the prices I had found (told prices change quickly).

Negative experience: Don't just don't ever deal with this company. They are not a travel agent. They ARE a useless company that do not deserve your custom.

Negative experience: Awful service. Refused a refund in 2020 for our holiday being cancelled due to covid so we were told we would have a voucher we can use instead. Trying to use this voucher has been impossible. 6 months we have tried to book a holiday with this, emails have been ignored, they have been rude when we did get a reply, about 5 different people has responded and asked the same questions, then told us to phone when we emailed complaining but nobody answers. We now have 10 days until we are due to leave and they still havent booked the flights!!! My boyfriend done their job for them by finding the flights himself, all they have to do is book it but it seems that is too difficult. Worst company ever!

Negative experience: I am for refund from them over 2 years, I ring on Saturday 26 feb 2022 they said have been processed sent back fly now paid later to paid me fly now come they have received no money from them I spoke to travelpack again on MONDAY 28th Feb and he said the refund it fail go through which is impossible as fly now paid later they must the rules by fca travelpack are tell staff delay the refund we report this to house of parliament by issuing refund holding people money they should giving a full refund as rules from government and dont any changes from taxes and airline schedules fail that if don't use is fully refunded under eu rules as follow TRAVEL CANCELLATION REFUNDS HOME CONSUMER TOPICS TRAVEL If your travel plans have been cancelled by the operator, then you may have the right to a refund. Travel Cancellation Refunds The advice on this page only applies where the company (or operator) cancel the travel plans. It will not apply if you wish to cancel. If your holiday, flight, ferry, cruise, or train gets cancelled, you have the right, under various EU laws, to your money back. However, given the unprecedented times the world is currently facing, in light of the Corona Virus/COVID-19 pandemic, many companies are offering refunds in the form of rebooking or a voucher to be used when worldwide travel restrictions have been lifted. This may be a faster remedy and you can of course accept this option. Some European governments are currently putting in place emergency laws for such arrangements with a push towards consumers negotiating with holiday/travel companies in order to find a mutually beneficial solution. This is mainly due to the fact that most businesses are faced with huge cash demands at a time they are not fully operational. Consumers, where practicable are being encouraged to compromise. There is no legal obligation on any passenger to accept a rebooking or a voucher, and you can insist on a refund, but at this time there may be long delays before monetary refunds are processed and pursuing through the courts will be a lengthy process. Flight Cancellations Regulation 261/2004 on Air Passenger Rights provides that in the event that the airline cancels, the passenger will be entitled to a refund, or re-routing to their final destination. Some airlines have been offering vouchers to allow passengers to travel at a future date, and some airlines have removed the online refund facility to push passengers into accepting vouchers. Passengers are within their rights to accept the vouchers, but there is no legal obligation to. If you would rather a refund, you do not have to accept the voucher, and you can insist on a refund instead. However, under the current extraordinary circumstances, it may be some time before these can be processed and governments are encouraging consumers to negotiate with companies in order to reach a mutually suitable resolution. Airlines are obliged to provide the refund within 7 days but given the unprecedented nature of the effects of coronavirus/COVID-19 pandemic, this is very likely to take much longer

Negative experience: Team do not communicate with each other, so we end up getting misinformed. When asked, they lady kept repeating that she doesn't know who told me. No further solution. I saw reviews on Google, but thought, how gad could it really be, so I gave them the benefit of the doubt. Won't be making that mistake again.

Fantastic experience: Go on their website for awesome holiday packages and cheap flight tickets.Use the filters provided to see their best deals

Negative experience: Absolute thieves are these people ., my refund was authorised and by airline back in September 2021 since then these thieves are making lame excuses and to date still haven’t refunded my ticket money back. Now I have been forced to make complaint to relevant trading standards as well as airline agent regulators to report this company., I must say, I have never come across any shameless company in my life before. Shame on the management and shame on the director Mr Vishal Ashok Patel.

Negative experience: This company said that they were going to process a refund for me within 12 weeks from 4th February 2021 - it is now 2nd January 2022 and I have not received anything. Not even a proactive response to say why there is a delay. I keep having to chase this company. They should lose their license to operate as a travel agency. Everyone, steer clear of these jokers.

Negative experience: Horrendous, spoke to everyone in there, emailed, and STILL NO REFUND 19 MONTHS AFTER CANCELLED FLIGHTS - DISGUSTING - BA INFORMED ME DIRECTLY THAT FLIGHTS HAVE BEEN REFUNDED BY THEM

Negative experience: These guys are cheats. They never refund for cancelled flights with any no. of followups. My flights were cancelled back in 2020 & still no refund. If you have made payment using credit card, please reach out to the bank and, they can help.

Negative experience: Waiting for refunds for three flights since last may now considering small claims court avoid at all costs

Negative experience: Like all the reviews I see here now, it's been over a year since my flight to Australia was cancelled and still no refund. They repeat the same messages and have stolen all our money. SCAMMERS. I will be reporting this, like many others have. Shame on all of you.

Fantastic experience: Amazing service it got me a flight to Djibouti for a tenner

Negative experience: As with many others on here, I urge you to AVOID THIS COMPANY. Flights were cancelled back in 2020 & still no refund. Every time I call they say it is in a 'processing queue.'

Negative experience: Like other reviews here, no refund for cancelled flights in over 7 months. Am preparing a letter before action, small claim court, and reporting them to the ABTA. Don't let them cheat you with "refund office isn't open today", "we're processing your refund in 10 weeks", "were processing your refund on xxx date", as well as just ignoring your emails.

Negative experience: Worst customer service ever. Been waiting for my refund over a year , when i called the airline i been told that they issued my refund i call back Travelpacked and they said they will issue my refund within 4 weeks. When i chased them they said will be in 4 months . I’ll take them to court and report them to the office of fair trader . Report them to the company house Report them to the tax office and the gains internet from holding our money for over 4 months.

Negative experience: Still haven't had refund since July last year and never updated me on any progress, now they ignore my emails completely. Never use them ever again!

Negative experience: I have been waiting for my refund for flights since April 2020. I keep being fobbed off everytime I phone them. You can tell by the tine if voice they are totally uninterested. Shocking customer services.

Negative experience: Don't use. It took me over a year to get my refund for a cancelled flight. Very quick to answer your emails only to say they are short staffed so please bear with them for your refund!

Negative experience: Waiting on a refund for a flight that the airline cancelled, not even something that we cancelled. Apparently it's been with the refund team for months now but somehow it still hasn't been processed. An absolute joke of a company

Negative experience: Be aware !! Travelpack is the worst consolidator in the UK. I have been chasing my cancelled (due to covid-19) flight refund since May 2020. their last email in may 2021 was - Our Refund team will update you soon with the proper date that you will get a refund- do not book with them, you cannot get your money back if something goes wrong. Arzu Pamuk

Negative experience: Scammers. Haven't refunded my canceled flight for over a year now. Excuses and lies about not getting the money from the airline, other people that were flying with me and booked directly with the airline got their money back ages ago.

Negative experience: Been waiting over 1 years for my refund. Told the same lie everytime I contact travelpack. Would never use again

Negative experience: Been waiting for a refund since Oct 2020. At first I received emails saying I was in a queue, and now I get nothing!! It’s ridiculous, I used another company for a previous flight for April last year that got cancelled due to covid and got my money back within 28 days of the flight been cancelled. I will never use them again and I would read these reviews before you consider.

Negative experience: Do not book with Travelpack. This is an awful company with terrible customer service and empty promises. I have waited for a refund since October 2020. Booking was cancelled due to Covid 19. I have called numerous amount of times and I'm always told my refund is processed but I am yet to receive my money. It has been nearly 7 months. I am so disappointed, these are hard times for everyone and I would appreciate it if my money is refunded ASAP.

Negative experience: DO NOT USE THIS COMPANY. It's been a year since we would have flown to Indonesia and we still have no refund. I've emailed them weekly, converting to daily and they're now ignoring me completely. We've been given dates to expect the refund, told we're next in the queue, even given a dead email address to take next steps with a small claims court. Owed over £1000 - expecting to never see that money again.

Negative experience: Do not book with this agency. Following a cancelled booking to Cuba I was told I could only have a voucher not a refund despite this being illegal at the time. I was then contacted with an option of a refund in December which I accepted. (With them taking £25 admin fee) I have emailed Travelpack repeatedly and they are blaming KLM airlines for the delay. I received full refunds from my other flights I booked in 2020. My last email to Travelpack went unacknowledged and unanswered. Looking at other reviews, it looks like I will have to take them to Small Claims Court like other customers. If I give them zero stars I would.

Negative experience: DO NOT BOOK WITH THIS COMPANY. How they get away with what they do is wrong they should be closed down, we had to file small claims court to get our money back which we did not get the full amount back, the company is a joke they email saying when you will get your money back but they don't pay, the staff are rude please don't book with travelpack.

Negative experience: The worst experience, they have not providing me refund which airlines has confirmed with me was issued to this agent , ticket was booked for last year March and they are rude to customer. They have been telling the same storey that refund will be done on 18 th every month hearing this for last 3 months. It’s painful dealing with this team. They have been telling about refund from last November. Unbelievable they are not issuing the amount which we deserve

Negative experience: I was told back in March that I could only take a voucher which I was Ok with. However, when I contacted them in December I was informed that my booking was lost. I asked for a refund and they said it would take 8 to 10 weeks. After 10 weeks I was informed that it would take a further 3 to 4 weeks and I still haven't been refunded

Negative experience: I am going to proceed with the small claims court proceeding after almost 1 year of asking for a refund, that they had agreed to give back to me after my flights got cancelled. False promises and laughing at customers whilst they keep hold of our money, even after telling me the company I was meant to fly with had processed the refund back in 2020. They have been shocking and unlawful.

Negative experience: Bought 2 tickets with travelpack for a trip to India. In Sept 30th Still waiting for refund All other Airlines refunded straight away Not travelpack Still holding on to my money! Going to call again today for the 6th time I reckon Not good enough!!

Negative experience: Do not use this company. Been waiting a year for a refund. Have been given multiple dates of when to expect a refund for the date to lapse and then hear nothing. Do not book with them. Do not give them your money.

Negative experience: Small claims court proceeding after over 1 year of begging and humiliation. Rude staff, false promises, laughing at customers whilst these steal my money

Negative experience: I would give 0 if i could. My parents been waiting months for their cancelled flights during covid and they have not followed up or escalated with the airline for a refund! They happy to take ur money but no customer service afterwards! Rubbish travel agent and will not be using them again

Negative experience: Never ever book any tickets from this company they are fraud beware from this kind of fraud company. I wait for my refunds from 2019 still not get

Negative experience: Booked flights through this company for August 2020 which were cancelled. As of January 2020 have repeatedly asked for a refund but get the same copy and paste response: "We apologise for the delay in processing these refunds. Your booking is in the refund queue , Please note we have chased the refund team according to them , due to the high demand of pending refunds they are processing refunds by date order they were received by the airline to us, but unfortunately there is a considerable backlog of cases to go through due to these extraordinary circumstances . We have a reduced team working through lockdown due to the impact of the global health crisis." I spoke Aer Lingus and they haven't even received a request for the refund from the company! Absolutely terrible. Avoid.

Negative experience: Absolute TERRIBLE service from these guys, I booked a ticket feb 2020 and still haven't got a refund, I wouldn't even give 0/10. VERY BAD SERVICE!!!! DONT use these guys

Negative experience: I've been calling and emailing them several times in a week ( basically every day). The reference no. is V00034. I understand the disruption caused by the pandemic but now it's been nearly 12 months! Since the issue of my ticket. The customer service team is pathetic. They never respond. i speak to different people every day. Today was Ria, and few names are Nishi and then Anand all promised to get back to me with an update but nobody did. All they blame is the airline. But I have contacted the airline and they says that my case is genuine and I could be refunded ASAP. So why is Travel pack holding on to my money. When I desperately in need. I'm waiting for a refund since October I called several time they promised the refund in 6 .CAN YOU GIVE ME MY REFUND ASAP

Negative experience: I add above as I can't directly reply; Travelpack CS have already my details, I've been calling and emailing them several times. The reference n. is U89635. I understand the disruption caused by the pandemic but now it's been nearly 6 months! I'm waiting for a refund since August! I called several time and apparently the finance team is working from home so they are not always available. There is a big backlog, they say! CAN YOU GIVE ME MY REFUND ASAP

Negative experience: Appalling! As with many of the reviewers, my money has been held hostage for months even after they charged me an admin fee for the refund. My booking reference is U81876.

Negative experience: Avoid Avoid Avoid.... Wish I hade seeing these reviews before making a booking. Being chasing a refund for 4 Months and still nothing, can't even confirm the refund amount. Stick to reputable companies, yes, you'll have to pay more but at least it isn't Fraudulent. Update: After filing in small claims court and logging complaint with ABTA received a refund of £275.70 when originally spent £831.70....Broad Day Light Robbery.

Negative experience: Absolutely disgraceful. I have been lied to consistently for the past four months about my guaranteed refund date. Do not buy through Travelpack.

Negative experience: A bunch of LIARS. Booked a flight with them in January for travel in April. I couldn't travel due Covid. Contacted them and they said I will get a voucher "that can used any time within the next year." I agreed to it then in November I contacted them and was told Kenya Airways was not flying to my destination. I check on the Kenya Airways website and got the flights to my destination on the dates that I had proposed to TravelPack. So TravelPack LIED to me. I took a screenshot and send to them and they then said oh yes the flights are available but I now had to pay ~£600. The screenshot that I had sent them showed a price of £600. So the voucher was valued at £0. I then asked for a refund and they have refused to give me an answer. Send so many emails and many have not be responded to. Anyone who books with them in the future should be prepared to lose their money and still not fly. Spoke to a consultant called Nishi who sounded so rude. A bit of customer services would help. I think I will need help from others to get my money back.

Negative experience: So due to COVID19 my flights that cost nearly 3k were cancelled and I naturally asked for a refund. They agreed for a refund on the basis that Qatar airlines cancelled the flight, however despite chasing them for 7 month's via emails and several phones they failed to provide a refund. Watch out for Kenny who give you false promises. Their customer service is shockingly bad and do your research before you buy anything. I can guarantee you that this firm will have several court proceedgainst them via the ban

Negative experience: Still waiting on my refund and constantly getting fobbed off with excuses after excuses. Dreadful company - avoid at all costs.

Negative experience: DO NOT USE THIS COMPNAY! Worse company I've ever had to deal with at getting a refund for cancelled flights. Promised with 10-12 weeks (already a very long time to wait) and it still never came, so went to the card supplier and and explained the situation who placed a charge back on them.... and they then had the cheek to contest it! If you are struggling for a refund I suggest ringing up the bank or card supplier because that seems to be the only way we was ever going to get out money back. Not worth the hassle of booking through a 3rd party, may as well have booked direct seeing as other operators have been provided full refunds, and this lot wanted to take a £150 per person admin fee which is a joke!

Negative experience: I had to take legal action to get my money back. Unfortunately like all recent reviews here mine is a similar story, cancelled flights due to Covid then dozens of emails back & forth promising my money but it never appearing. Eventually I went through small claims court to get the money back, which they refunded within a day of my going down the court route! If you are still waiting for money from them I would try this route, you do have to pay a fee £30-100 depending on how much they owe you but the process is easy and you will hopefully get your full refund.

Negative experience: My flight to Japan was cancelled by British Airways a week before I was supposed to fly on March 12th, first told I could only have a voucher but then later told I would receive my money back.. even told by Travelpack they had received my money back from BA but for some reason are withholding my money as well as many other people's it seems. I tried my best to give them the benefit of doubt with all whats going on first giving me 8-10 weeks which was august/September then told October 2nd and finally told November 7th. Someone with authority needs to investigate this company and bring us patient paying customers to justice. Please someone help us. *update* After posting on their Facebook as a last ditched effort I got a reply from the admin of the page and received my refund 2 days later.

Negative experience: No refund nearly 6 months passed My travel dates for 2 tickets: 9th April 2020 and 16th April 2020. Both tickets were cancelled due to the pandemic. Initially Travelpack refused to give a refund and then the refund was finally initiated on 26th May 2020 saying I will be refunded in 10 to 12 weeks. When I ask for the status these are the reply given by them 18th August: Prioritizing the refund 24th August: Refund will be done next week 3rd September: Prioritizing the refund 15th September: Refund will be done by 20th Sept. 22nd September: Refund will be done today or latest by tomorrow 24th September: Refund will be done on October 7th. 8th October: Refund will be done on November 7th. I don't trust them anymore. Clearly, there is some fraud going on in this company. Its been nearly 6 months I been waiting for my refund. I am struggling financially due to the pandemic and need this refund urgently. All my friends have received their refunds with other companies. Please never book tickets from this company.

Negative experience: This company is an absolute disgrace. I have been informed by the airline that they sent travelpack my refund money four months ago and I am yet to receive it. DO NOT USE THIS AGENCY.

Negative experience: The company is the most irresponsible one in the market. After 7 months of the cancelation of my flight, and despite the fact that I asked several times that I am happy with a voucher rather than a refund given the tough conditions all airlines are going through, and after many follow ups, they finally send me an email last week that: "we have processed the refund of £ 211.80 for booking U87819. You should see this in your account within the next 2-3 working days." However, after four days or more I received £186.80 and when asked them about the difference I got this: "GBP 25 is the admin fee. We charge an admin fee as advised in the online booking conditions, as we did not cancel the flight, but are tasked with administering the booking for passenger and airline when we act in the legal capacity of only an agent on behalf of the airline (as advised in our online booking conditions, that were ticked as read and accepted)." You can see in order to return you own money after nine months and seven months passed the cancelation date, they charge you an admin fee (for the cancelation of your flight!). You would now understand why they do not ask for vouchers from the airlines because how they can pick your pockets once more if the airlines offer vouchers for cancelation. Very unethical company ... avoid them at all costs!

Negative experience: DO NOT purchase from Travelpack!! My flight got cancelled in June due to Covid 19. Since this date, I repeatedly chased the company numerous times to seek my money back. I was told four different dates that I would get my money back and each time this passed, no money was received - DESPITE the company telling me via phone that they had received the money from the airline. I raised a dispute with my bank as the only way to get my money back, NOT from the company themselves. Prior to Covid there were also large fees required for luggage on each flight and for each passenger - complicated due to the 24 and 3 leg journey.

Negative experience: Been waiting for my 22 weeks now, was initially told it would be the 14.08 at latest, and then was told to wait another few weeks and nothing came. I have had to constantly message them and they clearly show no remorse. When I emailed again at the beginning of this month I was told the money will be in my account by the 21.10, guess what it was not. No surprise there. Also have been made aware by BA that my money was refunded a very long time ago. So now I will be taking legal action as they have had ample amount of time and are clearly just taking the mick. DO NOT USE THIS COMPANY

Negative experience: Please beware of this company. I cannot stress it more than enough. They told me I was due for refund last july but it did not arrive. They promised again first week of October and that a meeting have been held regarding my cAse but still no refund. Then promised again at October 12 but still no refund. Escalated the issue to ABTA and financial ombudsmnnh

Negative experience: I have waited for my refund over 4 month and until now I couldn't get it.

Negative experience: Still waiting for the refund for my flight that was cancelled in March!

Negative experience: My flight was cancelled 5.5 months ago by the airline and I am yet to receive a refund. I only receive generic response from Travelpack and am told that my refund is 'in the queue'. They are also charging £25 for each refund, so they're making money from the process. I understand that operating as a travel agency is tough right now, but the consumer shouldn't have to suffer as a result. They are withholding the refunds due to many individuals who could probably all really do with their cash right now and are well within their rights to receive it. Complained to ABTA and would never book with Travelpack again.

Negative experience: Months and months have gone by after requesting our refund for our summer 2020 flights. My partner and I have been in regular contact with different people saying different things while getting absolutely nowhere. It's an absolute joke!

Negative experience: I booked a flight in January to go to Bali in September. My flight was cancelled in July by Travelpack/the airline. I was told I would have a refund, it’s October and I’m still waiting. I booked with my partner and he received his last month. I email the company daily and receive the same basically automated response saying they will get back to me tomorrow, or the following day. For anyone thinking about booking with this website in the current Covid situation I would say absolutely do not. 0/10 for service. This company have taken money for goods they have not provided, with no communication on when when they will refund me. Avoid booking with this company at all costs.

Negative experience: Do YOURSELF a favour and AVOID booking via this travel agent. I would give 0 STARS if I could. I booked flights back in December 2019 to go Thailand in May 2020. This was cancelled due to Covid-19 and was entitled to a refund for the flights. I then called BA and requested a refund and they processed this in MAY 2020 and the money has been sitting with TravelPack since then. I have called them on numerous occasions and sent them over 15 emails asking for an update nicely. IT IS NOW 6 MONTHS AND STILL NO REFUND!!!!!!

Negative experience: Garbage company. I booked flights with them as they were the cheapest. My flight was in March to Argentina from London - the flight went ahead but I chose not to travel, as I would have had to quarantine for the full length of my stay. It was impossible to contact them throughout the time when I was trying to decide whether to travel or not, which was extremely stressful. Spent many hours trying to get through without luck They have been useless when trying to get a refund for my ticket. I recommend you do not book with this company. It's worth to pay extra to deal directly with an airline who will treat you fairly.

Negative experience: I get that it takes a long time to provide refunds at this time. I didn’t mind waiting longer, as indeed I’m still waiting for a refund I would otherwise have received in May. I don’t mind, I get it - everyone’s been royally screwed by covid, especially in travel. 7-8 weeks for a refund wasn’t realistic. What I mind is being told, when I follow up four months down the line, that my refund ‘will be paid today’ and it isn’t. Twice now. The customer service would not be too bad if it were honest. I shouldn’t be still be having to chase for this. I can get through on the phone, but I’m told untruths, and I don’t appreciate that at all.

Negative experience: Worst company ever, flights cancelled in April to Singapore costing me a lot of money. I've been lied to over and over and over and over again! The airline company have told me they have refunded the money to travelpack therefore they're just holding on to it. Have instigated the bank to put in a claim to them for a refund.

Negative experience: Still awaiting refunds after 4 months and multiple followups.... [Update] Make that 5 months.

Positive experience: 3 stars may be high but I thought I'd share my honest experience. I booked flights to America through Travelpack and was caught in the heavily delayed refund process. My reasoning for 3 stars is I did get my money and largely within the time period specified. However, it required persistent chasing from me and they did miss the deadline by 3 days. Some tips that seemed to work. All my correspondence was polite, whether by email or by phone (yes, that was difficult especially after spending 1 hour on hold). I sent weekly emails and advised them a week nine they had one week left. At 10 week plus one day I got I touch again and my refund was processed that day. I asked for a receipt to prove the payment had been made, which I was given. I then received a further email advising of the refund and the money hit my credit card within 48 hours. I don't believe the admin charges they remove are right. However in a choice between £100 v several £1000s I decided to pick my battles. The travel industry has been hit hard. I don't believe travel pack has performed well and hopefully they will review their behaviour because it has caused anxiety and frustration to its customers.

Negative experience: Horrible company to deal with. Never again!

Negative experience: Echoing all the other reviews, Travelpack owes me an £800 refund for a cancelled flight but I have received nothing from them and it has now been 5 months. I do not think they have any intention of refunding my money. I have reported them to ABTA, the Trading Standards Office and the Competition and Markets Authority. I have also contacted my bank to issue a chargeback. Reading all the other reviews, it’s clear Travelpack has decided to take advantage of the COVID situation and scam their customers out of money. Given this appalling and immoral behavior, I have contacted a solicitor. I would advise every other customer to do all of the above. Travelpack should not be allowed to get away with this.

Negative experience: I booked a flight for July this was cancelled due to COVID-19 I then rebooked through British Airways for August. This again was cancelled due to the current pandemic. I requested a refund through travel pack on 24th June they said it would take 8 weeks. I called and they said they had not recieved any form of refund and it was still with the airline. When speaking to British Airways today they told me the full refund was issued on 30th July. I called again to travelpack and the agent hung up on me because he said I was abusing him. i don't see how asking why they are witholding my money and asking when they will refund me as abuse. What they are doing to customers is abuse. I then called back and Shervin said he would take it up with the refunds department. I made sure he sent me a email whilst I was on call to him to confirm this. Which I have for legal purposes. However my flight cost £549.70 and they are taking a £29.50 admin fee and when speaking to British Airways they requested a refund or £568 to they are also scamming the airlines. Absolute joke I have also raised a dispute with my bank and have enough evidence to file a complaint to trading standards. I hope I and everyone else gets their refunds and in future avoid this travel agency like the plague. Says based in Wimbeldon London but call centre is clearly in India!!! UPDATE: After 9 weeks I finally got my money back. I suggest everyone raises a dispute with their bank and inform travelpack and investigation has been raised against them by your bank to add pressure on them.

Negative experience: Booked flights, and they called to say they weren’t booked and that the prices had gone up. Went ahead and booked but since covid was told the cancelled flight would be refunded between 8-10 weeks. It has now been 4 months and they keep telling me they are refunding it but there are delays, which is now an obvious lie. They are still trying to charge me administration fees despite their but administration and even worse service.

Negative experience: We have been waiting for 4 months for a refund, spoken to Sam spoken to Noel and whatever fake names they give and each time they avoid making a refund.. I have decided to take them to court and if anyone wants to take part in a class action against this company please email me on [email protected].

Negative experience: They seem to be related to the scams by Friendz Travel and JTA travel. Thieves, one director in UK with Shell forwarding abroad address. Avoid at all costs.

Negative experience: AVOID THIS COMPANY LIKE THE PLAGUE! Travelpack like to fob their customers off with unrealistic times frames, poor communications, false promises, and the list goes on when it comes to actually receiving a refund. Numerous calls and emails to the "customer service" are pointless as they do not actually log any of the issues or complaints, so you are starting a new conversion each time you call up. I have been disconnected several times when on a call and "callbacks" have never been returned. Bad training and lack of competence sums up the customer service team! 4 months in of starting the refund process, and I am still awaiting a refund. From it going from 10 weeks, to 12 weeks to now 16 weeks who knows when this company will actually pay out. I am a patient individual who has given lean way due to the current situation but there is only so much b******t one will take. Legal proceedings will now start to obtain what is legally mine.

Negative experience: Very bad service and. Very bad Communication , know one on office , the calling from India , they don’t have an experience for answering , insecure Company I’m not happy .

Fantastic experience: Friendly staff and they have the best booking system.

Negative experience: AVOID AT ALL COSTS Complained to Financial Ombudsman about this horrific company - flights cancelled in March due to Covid-19 now August and still no refund received. Been given countless dates in which the refund will be received, none met. No response to emails, asked to escalate complaint given no option internally or externally, terrible service overall. Hundreds of calls and time wasted trying to get money back for services never received. AVOID

Negative experience: Awful customer service. Have been waiting for a refund for 17 weeks. Update: an additional 3-4 weeks after writing this review we still had no refund from them. We had to apply for a chargeback via American express to finally see our money back. Still no word from Travelpack. I have since complained to authorities about this.

Negative experience: On word about this company ,100/100 No RESPECT towards its customers,LIES LIES LIES....all i can say the authorities should be involved to investigate this terrible company..they are refusing to refund me my airline ticket ,they have charged me £29.99... administration fee Been waiting over 11 weeks...called them more than 40 occasions,promises that the money will be today in my bank account and of course nothing and over and over again...i am still out of pocket for much needed money during the pandemic...will not give up and will fight this company all the way to get my refund...thank you