
Thompson Travel International

Information about Thompson Travel International
Opening hours
- Monday: 9:15 AM – 5:00 PM
- Tuesday: 9:15 AM – 5:00 PM
- Wednesday: 9:15 AM – 5:00 PM
- Thursday: 9:15 AM – 5:00 PM
- Friday: 9:15 AM – 5:00 PM
- Saturday: 9:15 AM – 1:00 PM
- Sunday: Closed
Award-winning, family owned travel agent and tour operator since 1992. Specialising in tailor-made, family, cruise, group and luxury holidays.
We hold ABTA, ATOL & IATA licenses to offer full financial protection on your holiday. Based in Portadown, Northern Ireland.
Our comment from TraTraTravel UK about Thompson Travel International:
Thompson Travel International offers an exceptional travel experience, marked by personalized service and a dedicated team that goes above and beyond to ensure your trip is enjoyable and stress-free. Customers have praised the excellent communication throughout the booking process and the professional handling of any issues that arise. From booking flights to organizing cruises, the staff, particularly Jason and Laura, have been recognized for their knowledge and efficiency.
Many clients have shared their amazing experiences, highlighting:
- Timely responses to queries, making customers feel valued and informed.
- Efficient problem-solving skills, especially during unforeseen circumstances like flight cancellations.
- A personal touch that makes the travel arrangements feel more secure and tailored to individual needs.
- Outstanding customer service that continues beyond the booking phase, ensuring a worry-free vacation.
While there have been a few less favorable experiences, the company has actively sought to address them, demonstrating a commitment to improving customer satisfaction. Overall, Thompson Travel International has garnered a reputation as a reliable and highly recommended travel agency, making it a top choice for anyone looking to book their next holiday.
Thompson Travel International: Reviews
Negative experience: Just know that once you pay these guys, you are on your own. The reason I asked for their help was to make my trip smooth, otherwise 70% of the arrangements and booking were directly done by myself, I just asked them to help with a Cappadocia trip while I'm in turkey. 1. I received document while encounter 2. I was told I couldn't change flights, which I ended up doing on my own, even though booking through an agency made it a hard process. I had to this twice, without the so called agents help. 3. I asked them to move transfers they didn't. 4. Gave transfers the wrong time from our requested time 5. Saying we have to pay for the 2nd trip because they did not cancel the first one as requested. 6. Canceling the second trip to the airport and making us wait, intentionally causing us to he late for our flight. 7. They never came back to us, they just canceled with the transport company and left us stranded.
Fantastic experience: A brilliant experience from beginning to end. Appreciated the regular communication and dealing with any query we threw at them was dealt with immediately. When our flight was cancelled due to strikes Laura immediately had another flight already in place for us. We had an amazing holiday of a lifetime. Will definitely use for future trips.
Fantastic experience: An informative and very helpful experience. Will be back.
Fantastic experience: Excellent staff went out of their way to help
Fantastic experience: My wife and I booked a flight from Dublin to Ottawa with Thompson Travel. We experienced difficulties with a connection flight in Toronto airport. The problem could not have been foreseen. The team at Thompsons sorted everything in an efficient and professional manner. Not sure what we would have done had we booked online. Excellent service.
Fantastic experience: Booked my holiday to lanzorate through Thompson Travel. Great service and knowledge. Small personal travel agent with the personal touch. Would highly recommend and have already booked for my next holiday with them.
Fantastic experience: If you're booking a holiday through a Travel Agent in Northern Ireland go to THOMPSON TRAVEL (next to Craigavon Hospital). You'll not be disappointed !! This year I booked a family holiday to Cambrills Park Salou and a city break to Barcelona. When booking with Thompson Travel any questions I asked was answered and the trip was organised to perfection !
Fantastic experience: Factory ltd
Fantastic experience: Thompson Travel the best! Great personalised service (you’re actually dealing with real and dedicated human beings here!) - all friendly as well as highly knowledgeable and diligent.
Fantastic experience: I booked with Thompson Travel and from start to finish they made sure everything was set up for my wife and I. From getting our tickets, check in at the airport, pickup by private taxi, to the Hotel was everything we were told. I could not recommend the staff highly enough. No stress totally relaxed .Everything was fist class and I will be booking with them again.
Fantastic experience: Excellent customer service always.
Fantastic experience: Nice girls do the best for you.
Fantastic experience: Jason provided superb service and efficiency Throughly recommend
Fantastic experience: Booked our trip with Jason, with the constant changing travel restrictions he made everything so easy and stress free.. He organised a great trip to salou and Barcelona which the whole family throughly enjoyed.. We would definitely book again excellent service.
Fantastic experience: I highly recommend TTI. The service couldn't have been of a higher standard. My cruise was postponed a couple of times due to covid but everything was taken care of by Jason who ensured every aspect of our trip went without a hitch. His advice and attention to detail really took all the stress out of the experience. Will be back to avail of their services again.
Fantastic experience: Having always booked online for years we decided we needed to re think in the current climate. We went to Thompson Travel for several trips in the past year and have no regrets. Great peace of mind that all was in hand, even better value than we found online and super personal advice. I don't think we will revert to online again - why would you?!
Fantastic experience: Easy process from start to finish, Jason was a great help. Will definitely be looking for my next holiday using these guys, thanks so much
Fantastic experience: We had booked our 1st cruise then covid hit.but we got on wonder of the seas there.it was amazing.jason is fantastic at his job. Nothing is too much trouble for him.were now booking our next cruise with him.
Fantastic experience: JASON WAS AMAZING PLANNING OUR FAMILY HOLIDAY , VERY OPEN HONEST , AND EFFICIENT .HE KEPT US UPDATED WITH RESTRICTIONS ETC ON THE RUN UP TO OUR HOLIDAY .FANTASTIC SERVICE
Fantastic experience: Massive thank you to Thompson travel, who helped us book our first cruise away together, their service and advice was second to none and we really appreciate everything you done for us
Fantastic experience: Phoned Thompson Travel for some advice and information, I have to say first class, I believe I was speaking to Laura. Thanks so much.
Fantastic experience: We have just arrived back from a Med Celebrity cruise booked Through Thompson Travel International. It was an absolute Fantastic holiday, From The Get go of Enquiring About a Cruise Holiday, Picking the Right holiday, drinks packages, Room Types & Organising Flights, Luggage & transfers, We didn’t have to worry about anything.. Jason was extremely helpful and Organised everything. I Was Feeling Confident to Leave it with Jason To Sort everything that needed to be sorted Which made booking Our Cruise Holiday Very Easy & Stress Free.. Booking With Thompson Travel I find you get more of a Personal Service & you can put your Trust In Them, I Couldn’t have asked for more.. Since Returning From The Holiday I have already booked our next cruise holiday through Thompson Travel for next year. Highly Recommended!! Thanks Thompson Travel!
Fantastic experience: Delivered a great booking experience and fulfilled a promising holiday.
Fantastic experience: Booked a holiday with the help of Laura, she offered great advice, we really enjoyed the holiday! All staff are friendly and very helpful, nothing was too much trouble. Thank you to the Thompson Travel team!!
Fantastic experience: Sharon is so pleasant and helpful. Definitely would not book with anyone else. From start to finish Sharon and her staff were so efficient. Definitely give them a call.
Fantastic experience: Recently booked a cruise with Jason and had a great experience. He was very helpful particularly with all the paperwork involved with Covid and vaccines; highly recommend!
Fantastic experience: I couldn't be happier with the effort, skill and incredible service that Thompson Travel International put into finding a holiday for my girlfriend and I and making it incredibly easy and relaxing for us. With it being such a big trip they gave us an incredible deal that we never could have found when we tried ourselves. Knowing that everything was in the hands of Thompson Travel we could travel without a single worry and they truly did deliver on that. Even at the time when holiday prices skyrocketed due to COVID they dug deep and got us a brilliant offer. Absolutely nothing regrettable about choosing Thompson Travel for our holiday. I'd recommend it to anyone and I'll certainly be going with them again. Outstanding.
Fantastic experience: First class service! We booked our first cruise through Thompson Travel International. Jason was very knowledgeable and gave us loads of helpful information about the ship, staterooms, drinks packages and shore excursions. It was a great experience from start to finish. We really enjoyed the cruise and have booked another one for next year.
Fantastic experience: Great service as usual. Cruise set up. Tickets made available. Jason very good as usual.
Fantastic experience: JASON WAS AMAZING PLANNING OUR FAMILY HOLIDAY, VERY OPEN HONEST, AND EFFICIENT. HE KEPT US UPDATED WITH RESTRICTIONS ETC ON THE RUN UP TO OUR HOLIDAY. FANTASTIC SERVICE
Fantastic experience: I have found that it is the personal service that is given by the staff at Thompsons that gives much needed reassurance and help when it is needed, before, during and after a holiday. This is alongside professional advice when booking a holiday or cruise, based on their own personal experiences. Whether it is booking a personal holiday, or taking a group away, all is well planned in advance and they are always happy to answer any questions in relation to travelling.
Fantastic experience: Positive: Professionalism
Fantastic experience: Very helpful and friendly service will be back
Fantastic experience: Great
Fantastic experience: Wouldn't go anywhere else to book our holidays. Always helpful and courteous, and finds us the best deals.
Fantastic experience: We have always had an excellent experience with booking family trips with Thompson travel. Aisling recommended fantastic hotels and campsites.
Fantastic experience: Nareszcie ktoś pamiętał o prawdziwych patriotach
Fantastic experience: I can not fault Sharon and her staff I any way. ( Especially Judith). Fantastic service . They all go way beyond the normal travel agency. No wonder they have won so many awards! Can't recommend them enough.
Positive experience: Staff very nice and helpful
Negative experience: I went in here some time ago as we were planning a huge trip of a lifetime. I got the distinct impression the person speaking to me was not interested. This was further confirmed when I recieved no further calls. I booked my USA roadtrip elsewhere.
Hello Amanda. How are you? We have only recently started to use Google for business and realised you have had a bad experience with us and had no reply. We can only apologise for that and the service you experienced, it is not our usual standard. We would love to try and change your mind about Thompson Travel. For future bookings please contact [email protected] and we will do our very best for you. Thanks, Thompson Travel International
Fantastic experience: Would not go any where else.sharron excellent.
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