
TUI Holiday Store

Information about TUI Holiday Store
Opening hours
- Monday: 9:00 AM – 5:30 PM
- Tuesday: 9:00 AM – 5:30 PM
- Wednesday: 9:00 AM – 5:30 PM
- Thursday: 9:00 AM – 5:30 PM
- Friday: 9:30 AM – 5:30 PM
- Saturday: 9:00 AM – 5:30 PM
- Sunday: 11:00 AM – 5:00 PM
We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Live Happy.
Our comment from TraTraTravel UK about TUI Holiday Store:
TUI Holiday Store in Cardiff Queen Street offers a remarkable holiday booking experience, backed by a friendly and knowledgeable team dedicated to customer satisfaction. Visitors consistently praise the staff for their helpfulness, professionalism, and ability to cater to individual needs. Many customers have had their holidays planned smoothly with assistance from standout team members like Chloe, Megan, Hayley, and Charleigh, all of whom have received accolades for their outstanding customer service.
Customers often highlight:
- Personalized Service: The team takes the time to listen to customer needs, providing tailored holiday options.
- Efficient Booking Process: Many reviews mention a swift and easy booking experience.
- Knowledgeable Staff: Advisors are well-versed in various destinations and offer valuable insights.
- Friendly Atmosphere: Clients report a welcoming environment that makes the planning process enjoyable.
However, there have been a few mentions of challenges with after-sales service, specifically regarding assistance after bookings. Despite this, the overall consensus is a strong recommendation for TUI Holiday Store for anyone looking to plan their next getaway.
TUI Holiday Store: Reviews
Positive experience: Chloe and Megan were both welcoming, friendly and very helpful. Showed us several hotels with different board basis and several dates as per our requirements.
Hi Colette, Thank you for taking the time to leave a review! I loved reading your comments, and I know Chloe & Megan will too. We look forward to seeing you again soon. Gemma - Manager
Fantastic experience: Decided to pop in and check on holiday price for next year 15 mins later holiday booked all sorted chloe was outstanding in helping with everything very professional
Hi Raymond,Thank you for taking the time to share your feedback. We really value feedback from our customers. I loved reading your comments and I know Chloe will too.We look forward to seeing you again soon!Gemma - Manager
Fantastic experience: Cannot recommend this TUI branch enough. Due to an unforeseen health issue we were unable to go on holiday, TUI were incredibly helpful throughout this very difficult time and gave us 5* customer care. Would recommend this branch without hesitation.
Hi Beth, Thank you so much for taking the time to share your feedback. We really value feedback from our customers and we're so happy that we could support you in-store. We look forward to seeing you again soon!Gemma - Manager
Fantastic experience: Just booked a cruise with Thomas who is the cruise specialist in the store. Fantastic service! Highly recommended. 5 stars!
Hey Hayley, Thank you for taking the time to leave a review! I loved reading your comments, and I know Thomas will too. We look forward to seeing you again soon.Gemma - Manager
Fantastic experience: Very helpful and very pleasant explained everything to me about my booking
Hi Cheryl,Thank you for taking the time to share your feedback. We really value feedback from our customers. I loved reading your comments and I know the team will too.We look forward to seeing you again soon!Gemma - Manager
Fantastic experience: Great service! Hayley did an amazing job making sure all my holiday needs were covered and put my mind at ease. All parking taken care of and a follow-up holiday booked as a result! Great service well done TUI Queen street!
Hi Steven,Thank you for taking the time to share your feedback. We really value feedback from our customers. I loved reading your comments and I know Hayley will too.We look forward to seeing you again soon!Gemma - Manager
Fantastic experience: We booked a two week holiday in Menorca with TUI on the 23rd August. We spoke with Thomas who was so helpful and was very clear when taking us through the holiday information. He was very patient too, when answering our many questions. Five stars to him! Lynne and Mel.
Hi Lynne & Mel,Thank you for taking the time to share your feedback. We really value feedback from our customers. I loved reading your comments and I know Thomas will too.We hope you have a fantastic holiday in Menorca, we look forward to seeing you again soon!Gemma - Manager
Fantastic experience: Just booked a holiday with Hayley her customer service was absolutely outstanding she's a credit to Tui a big Thank you to Hayley xxx
Hi Claire,Thank you for taking the time to share your feedback. We really value feedback from our customers. I loved reading your comments and I know Hayley will too.We look forward to seeing you again soon!Gemma - Manager
Fantastic experience: Lovely atmosphere in the shop, friendly team. Enjoyed booking my holiday will definitely be back again soon. Thank you Cardiff Queen Street TUI
Hi Megan,Thank you for taking the time to share your feedback, We really value feedback from our customers.We look forward to seeing you again soon!Gemma - Manager
Fantastic experience: I went into 3 travel agents and the service was just ok. Then I walked in to TUI queen street and saw Hayley. Omg does this lady no how to give outstanding service . She gave me several options and most of listened to my requirements and it was just a real pleasure to have such great service
Hi Steven,Thank you for taking the time to share your feedback. We really value feedback from our customers. I loved reading your comments and I know Hayley will too.We look forward to seeing you again soon!Gemma - Manager
Fantastic experience: We booked our cruise Saturday with the lovely Hayley, she was so knowledgeable about cruising and the ships, places to go etc. I would highly recommend booking with her
Hi Deb,Thank you for taking the time to share your feedback. We really value feedback from our customers. I loved reading your comments and I know Hayley will too. We hope you have a lovely time on your cruise!We look forward to seeing you again soon!Gemma - Manager
Fantastic experience: Popped into the store in passing and requested some advice, and ended up booking much needed holiday with them very soon after! Chloe has been extremely helpful, putting a trip together tailored with what's perfect for us out of thin air with little to no notice. Highly recommend visiting the store. 11/10.
Hi Sion,Thank you for taking the time to share your feedback. We really value feedback from our customers. I loved reading your comments and I know Chloe will too.We look forward to seeing you again soon!Gemma - Manager
Fantastic experience: Hannah was so helpful and enthusiastic in store today. She booked us into the airport lounge in Dalaman for our return journey home. Now we can even look forward to coming back home
Hi Julie,Thank you for taking the time to share your feedback. We really value feedback from our customers. I loved reading your comments and I know Hannah will too.We hope you have a lovely holiday in Turkey and savour those last holiday moments in Dalaman before your flight home. We look forward to seeing you again soon!Gemma - Manager
Fantastic experience: Thank you to Hana for booking my holiday, she was absolutely fantastic and really friendly!
Hi Gemma,Thank you for taking the time to share your feedback, We really value feedback from our customers. I loved reading your comments and I know Hannah will too.We look forward to seeing you again soon!Gemma - Manager
Fantastic experience: Thanks to Charlie who was so helpful yesterday.
Hi Sandra,Thank you so much for your feedback, we hope to see you again very soon!Gemma - Manager
Fantastic experience: The team in Cardiff Queen Street are so friendly!
Hi Alice, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!Aaron
Fantastic experience: I went into Tui, I got sat down with Megan who helped me from start to finish find the perfect holiday, I cannot thank her enough for her service and kindness! We’ll be back again
Hey Chloe, thank you for taking the time to leave a review! I loved reading your comments, and I know Megan will too. We look forward to seeing you again soon.Aaron
Fantastic experience: I popped in last week to price up a holiday to Greece. Everyone was really friendly and welcoming, however i sat with Megan who helped me find the perfect hotel and and flights that suited my time off, she was extremely helpful, patient, and understanding which made my experience in the store amazing
Hey Maddie, thank you for taking the time to leave a review! I loved reading your comments, and I know Megan will too. We look forward to seeing you again soon.Aaron
Fantastic experience: Spoke with megan C and she was brilliant. Really helped me pick my next holiday with ease and covered all the information i needed. Highly recommend booking with her
Hey Josh, thank you for taking the time to leave a review! I loved reading your comments, and I know Megan will too. We look forward to seeing you again soon.Aaron
Fantastic experience: Fantastic service from the team at Cardiff Queen Street today helping to change my holiday after being notified my hotel was no longer open, I will be returning to this branch to book all of my future holidays as managing my booking online in this circumstance has been difficult. Thank you to Gemma, Chloe & Hannah.
Hey Gem, thank you for taking the time to leave a review! I loved reading your comments, and I know Gemma, Chloe & Hannah will too. We look forward to seeing you again soon.Aaron
Fantastic experience: Great service and help from Chloe choosing our next holiday
Hey Justin, thank you for taking the time to leave a review! I loved reading your comments, and I know Chloe will too. We look forward to seeing you again soon.Aaron
Fantastic experience: Booked a fabulous deal with charleigh last week. Very helpful service!
Hi Joshua,Thank you so much for your feedback, we hope to see you again very soon!Gemma - Manager
Fantastic experience: I recommend booking with Charleigh in Cardiff, she found us the best holiday for our needs and was really informative!
Hey Rhodri, thank you for taking the time to leave a review! I loved reading your comments, and I know Charleigh will too. We look forward to seeing you again soon.Aaron
Fantastic experience: Charleigh helped me plan my Tenerife 2024 holiday, just returned back and had a fab time. Thank you ❤️
Hey Meg, thank you for taking the time to leave a review! I loved reading your comments, and I know Charleigh will too. We look forward to seeing you again soon.Aaron
Fantastic experience: Booked a family holiday instore with Charleigh - wanted to shout her out for amazing service that I received
Hi Megan,Thank you for taking the time to share your feedback. We really value feedback from our customers. I loved reading your comments and I know Charleigh will too.We look forward to seeing you again soon!Aaron
Fantastic experience: Had lovely experience dealing with Charleigh when discussing my Disney holiday! Excellent service!
Hi Claire, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!Aaron
Fantastic experience: Great experience,Chloe was knowledgeable and very friendly in assisting us decide on where to stay & flight details .
Hey Roz, thank you for taking the time to leave a review! I loved reading your comments, and I know Chloe will too. We look forward to seeing you again soon.Aaron
Fantastic experience: Came into the shop and Megan helped me find a perfect holiday and gave excellent service. Sophie also helped me get euros and was very quick and efficient. Would highly recommend
Hey Eberechi, thank you for taking the time to leave a review! I loved reading your comments, and I know Megan will too. We look forward to seeing you again soon.Aaron
Fantastic experience: Wanted to shout out Charleigh from the Queen Street branch, she was extremely helpful with my holiday enquiry, gave lots of emails and was efficient with her service!
Hey Michael, thank you for taking the time to leave a review! I loved reading your comments, and I know Charleigh will too. We look forward to seeing you again soon.Aaron
Fantastic experience: Went in with no clue of where to go, and left with the perfect package holiday to Tunisia. Chloe helped me customise my holiday, and is happy to help with any questions I’ve had
Hey Jae, thank you for taking the time to leave a review! I loved reading your comments, and I know Chloe will too. We look forward to seeing you again soon.Aaron
Negative experience: Phoned Queen Street this morning to book fights, they were busy gentleman took my details and said they would phone me back as soon as a representative became available. Still waiting for the phone call. Tui do you not want my business?
Hi John, thank you for taking the time to share your feedback. I'm really sorry we didn't get it quite right this time. I'd love the opportunity to turn this around for you. Please feel free to reach out to me on 029 2039 4823. We can chat through your feedback and get this resolved for you.
Fantastic experience: Booked a holiday with advisor Meg. Her knowledge and customer service was amazing and such a lovely girl. Will definitely book my next holiday in Cardiff Queenstreet :)
Hi Kirsty,Thank you for taking the time to share your feedback. We really value feedback from our customers. I loved reading your comments and I know Meg will too.We look forward to seeing you again soon!Gemma - Manager
Fantastic experience: I recently visited the new store, great service as always. Gabriella helped us pick our next holiday to Greece, she was very helpful and we will be back to book again soon.
Hi Nathan,Thank you for taking the time to share your feedback. We really value feedback from our customers. I loved reading your comments and I know Gabriella will too.We look forward to seeing you again soon!Aaron
Fantastic experience: I had a great experience at the store last week. Everyone was really friendly, but I especially want to thank Chloe. She helped me find the perfect holiday in Turkey and made sure everything was sorted out. Highly recommend!
Hey Aled, thank you for taking the time to leave a review! I loved reading your comments, and I know Chloe will too. We look forward to seeing you again soon.Aaron
Fantastic experience: Wow just wow, the service was INCREDIBLE! Charleigh helped me every step of the way allowing me to book my dream holiday destination (Thailand). She had such great knowledge of local excursions and local safe places to eat. I feel at ease and excited to go on a great adventure and thank you Charleigh for helping this happen!
Hey Josh, thank you for taking the time to leave a review! I loved reading your comments, and I know Charleigh will too. We look forward to seeing you again soon.Aaron
Fantastic experience: great service from everyone in store. Welcomed with a smile, and offered a glass of water or tea and coffee, discussed my holiday ideas with lady on welcome desk who then sat me down with Chloe who was brilliant and helped me sort everything for my holiday from start to finish!
Hey Rafe, thank you for taking the time to leave a review! I loved reading your comments, and I know Chloe will too. We look forward to seeing you again soon.Aaron
Fantastic experience: Was dealt with by Megan, absolute delight from start to finish, nothings to much for her. Very impressed with how knowledgeable she was and smooth sailing booking the holiday was. Will definitely be using her again and would 100% recommend her to everyone.
Hey Chloe, thank you for taking the time to leave a review! I loved reading your comments, and I know Megan will too. We look forward to seeing you again soon.Aaron
Fantastic experience: Brilliant staff and stunning new store
Hi Aaron,Thank you for taking the time to share your feedback. We are glad that you love our new home just like us, we look forward to seeing you again soon!Gemma - Manager
Fantastic experience: Brilliant service from Thomas and Cherelle the other day when we booked our holiday with them. 10/10. Thank both.
Hi Mark,Thank you for taking the time to share your feedback. We really value feedback from our customers. I loved reading your comments and I know Tom and Cherelle will too.We look forward to seeing you again soon!Gemma - Manager
Fantastic experience: Visited the new store and it looks great. Staff are so welcoming and was offered a coffee on arrival. Seen an advisor called Hannah who was very knowledgeable and professional, I will be visiting again
Hi Keith,Thank you for taking the time to share your feedback. We really value feedback from our customers. I loved reading your comments and I know Hannah will too.We are glad that you enjoyed your visit to our new store, we look forward to seeing you again soon!Gemma - Manager
Fantastic experience: Fabulous team. Gabriella is amazing with her knowledge and expertise. Helped us choose a dream holiday. Will definitely use them next time.
Hi Jacqueline, Thank you so much for your feedback, we hope to see you again very soon!Gemma - Manager
Fantastic experience: Most fantastic experience - makes booking a holiday so relaxing- fabulous team
Hi Charleigh, thank you so much for your feedback we are glad you've had an relaxing experience with us in store, hope to see you again soon.
Fantastic experience: Booked a last minute holiday for my family with tui! It was an amazing service offered by Charleigh straight forward and felt super relaxed because she helped us from the very beginning to the end! Can’t wait to book again with her I’m sure it will be soon. 10/10 services offered at Tui Cardiff Queen street!
Hi Anne, Thank you for taking the time to leave us a review :) I loved reading your comments, and I know Charleigh will too. We hope you have a fantastic holiday and look forward to seeing you instore again soon.Gemma - Manager
Fantastic experience: Great service from all the team at TUI Cardiff Queen St wouldn’t go anywhere else to book my holidays!
Hey Chelsea LeeThank you for taking the time to leave us a review! We’re so happy to hear you enjoyed your experience with us :) We look forward to seeing you in store again soon.Gemma - Manager.
Fantastic experience: First time booking with Tui Cardiff Queen St. We were assisted by Charleigh who had good knowledge of the area we were looking stay at ( apparently her parents go there twice a year). We booked in store because we were looking for a late deal. Being instore we felt relaxed and it was very helpful and all our options were explained to us. We will definitely be coming back to this store book again
Hi Nathan, Thank you for taking the time to leave us a review :) I loved reading your comments, and I know Charleigh will too. We hope you have a fantastic holiday and look forward to seeing you again soon.Gemma - Manager
Fantastic experience: Charleigh was amazing and super helpful with all our holiday queries. Great customer service, will be booking through her again!!:)
Hey Grace,Thank you for taking the time to leave us a review! I loved reading your comments, and I know Charleigh will too when I share this with her :) We look forward to seeing you in store again soon.Gemma - Manager.
Positive experience: It's ok
Hi Stephen,Thank you for taking the time to leave a review! We really value feedback from our customers, so if you have any comments or feedback you'd like to share, please reach out to me on 02920394823.Gemma - Manager
Fantastic experience: Excellent service with excellent assistance. Will always use the Queen St., Cardiff Store. Thank you, Tui Store.
Hi Lynne, Thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience with us. We look forward to seeing you again soon!
Fantastic experience: Superb service from all the team! Thoroughly recommend this store! Thank you all for everything you do!
Hi Cherrie.Thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!Gemma - Manager
Fantastic experience: Excellent service today from Shannon and Chelsea, so friendly and helpful.
Hi Carole, Thank you for taking the time to leave us a review! I loved reading your comments, and I know Shannon & Chelsea will too, I will make sure I pass this onto them. We look forward to seeing you instore again soon.Gemma - Store Manager
Fantastic experience: Great service by both ladies, got a good deal on the cruise.
Hi Mike, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!Gemma - Manager
Fantastic experience: Really nice and friendly. Would book in store again!
Hi Caitlin, Thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience with us. We look forward to seeing you again soon!Gemma - Manager
Fantastic experience: Great service, super helpful - 'charleigh' was superb !!
Hi there, Thank you for taking the time to leave us a review! We’re so happy to hear you enjoyed your experience with us :) We look forward to seeing you in store again soon.Gemma - Manager.
Fantastic experience: Chelsea is an absolute star ! Credit to the team
Hey Tasha,Thank you for taking the time to leave a review! I loved reading your comments, and I know Chelsea will too. We look forward to seeing you again soon.Gemma - Manager
Negative experience: Has taken them nearly 3 months to respond to a complaint about a holiday in Aug, and the offer a £50 voucher towards another holiday sorry that holiday cost me over 2k, your complaints procedure is rubbish, the broucher needs updating I wouldn't recommend it for families and unfortunately you've lost a customer I will never book with you again and nor will the other 2 families who went on that holiday with me, once you have the money you really don't care
Hi Anna, Thank you for taking the time to share your feedback. I'm really sorry we didn't get it quite right or meet your expectation at this time. I'd love the opportunity to chat this through with you. Please feel free to reach out to me on 02920394823. Gemma - Manager.
Fantastic experience: Made booking a holiday significantly less stressful than I anticipated and the staff (Shannon in particular) were so helpful.
Hey,Thank you for taking the time to leave us a review! Shannon is so passionate about her service and prides herself on making things easy for her customers. I have loved reading your comments, and I know she will too! We look forward to seeing you in store again soon.Gemma - Manager.
Fantastic experience: I had a great experience in store booking a Christmas break to Amsterdam with my friends, Highly recommended!
Hi Chloe, Thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: I booked a holiday in the store. The girls were really helpful and helped me find a good holiday.
Hi Angel, Thank you for taking the time to leave us a review!We really value feedback from our customers and we're so happy that you enjoyed your booking experience with us in-store. We look forward to seeing you again soon!Gemma - Manager
Negative experience: my son and his friends booked a holiday through the store. they had flight delays and accommodation issues the store refused to help and just passed it off to go to the tui Internet site which he has had no response from. If they had booked direct with companys this would have been sorted . The store offered no help, i dont see the point in a package holiday with no help like this. no after sales help what so ever just avoid and book direct in my view..
Hi James, Thank you for taking the time to share your feedback. I'm really sorry we didn't get it quite right this time. I'd love the opportunity to turn this around for you. Please feel free to reach out to me on 02920 394823. We can chat through your feedback and get this resolved for you.
Fantastic experience: I have been looking to book the perfect holiday for a long time but was struggling to sort everything out myself, after contacting Tui I spoke to Thomas who was super helpful and made everything so easy! Highly recommended
Hey Bethany, Thank you for taking the time to leave a review! I loved reading your comments, and I know Thomas will too. We look forward to seeing you again soon.Gemma - Manager
Fantastic experience: Received excellent service today over the phone by Meg D. Provided lots of options and information about a holiday I am looking to book at the end of the month.
Hey Dylan, Thank you for taking the time to leave a review! I loved reading your comments, and I know Megan will too. We look forward to seeing you again soon.Gemma - Manager
Fantastic experience: Visited the TUI Queen St store the other day looking at brochures. Meg D was really helpful in guiding me in the right direction for what I was looking for. Will deffo be coming back to book.
Hey Leah, Thank you for taking the time to leave a review! I loved reading your comments, and I know Meg will too. We look forward to seeing you again soon.Gemma - Manager
Fantastic experience: Came in today to have a browse of some holidays for next summer. I was greeted by meg who sat me down and quoted me lots of holidays. Considering she’s new I went away feeling very informed will be coming to book in a couple of weeks.
Hi Dylan,Thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!Gemma - Manager
Fantastic experience: I normally book my flight and hotel separately myself, this time we decided to pop into TUI branch, Queen St, to see what they had to offer for us. What a great decision, we had a brilliant experience. We couldn’t have done it cheaper ourselves, the deal they put together was unbeatable, I checked myself when I got back home and could not do it cheaper myself. So helpful in finding us the right place. Not only sorting out everything from this side but also at our destination, the TUI staff couldn’t do enough, it was all so organised and professional. We have decided to book our next holiday through TUI. Just want to say a big thank you to the team at Queen St Cardiff, especially Amy, who really ‘knew her stuff’, Brilliant destination and the hotel was, ‘out of this world’. Thank you!
Hey David,Thank you for taking the time to leave us a review! I loved reading your comments, and I know Amy will too. We hope you have a lovely holiday and look forward to seeing you in store again soon.Gemma - Manager
Fantastic experience: Thomas recently advised us with regard to a holiday booking. He was very knowledgeable, friendly, efficient and helpful. Thank you!
Hello Suzy, thank you for taking the time to leave a review! I loved reading your comments, and I know Thomas will too. We look forward to seeing you again soon. Chelsea - Deputy Manager
Fantastic experience: After a nightmare with Skiathos flights being cancelled yesterday due to weather and therefore our holiday, we went into TUI Queen street this morning to see if we could change our destination. The whole team were great and worked together to re book our holiday with less than a 24 hour window. Charleigh and Meg were especially helpful and patient and we are now flying to Lanzarote at 6am- can’t wait! Thanks so much girls, you really put a smile back on our faces :)
Hey Charlotte, Thank you for taking the time to leave us a review! I loved reading your comments, and I know Megan & Charleigh will too. We are so pleased we were able to help and still get you on holiday, we hope you have a fantastic time in Lanzarote :)We look forward to seeing you again soon.Gemma - Manager
Fantastic experience: Booked a holiday today with Gabby, she was very professional and helpful throughout the booking process and helped my partner and I get the best deal. Would definitely recommend.
Hey Alexandra, Thank you for taking the time to leave a review! I loved reading your comments, and I know Gabby will too. We look forward to seeing you again soon.Chelsea - Deputy Manager
Fantastic experience: Enquired about a last minute holiday in October for 4 people to Tenerife. Amy and Hannah were able to find me multiple options that suited our budget and desired airport to fly from. We booked over the phone and was impressed by the effortlessness of the whole experience and professionalism of the agents who dealt with us. Thank you! We will be in-store soon to sort our currency before our holiday!
Hey Linda, Thank you for taking the time to leave us a review! I loved reading your comments, and I know the team will too. We look forward to seeing you instore soon.Gemma - Manager
Fantastic experience: Went into the Cardiff queen st store today for some prices for a holiday to Mexico next year, the lovely sales women i spoke to called Hannah was very helpful and knowledgable gave me all the information I needed and wanted. Another colleague called Amy was also very helpful with my query and gave me lots of information in regards to the destination. Looking forward to going back and booking for next year with them
Hi Georgia,Thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience with us instore. We look forward to seeing you again soon and getting your holiday booked.Gemma - Manager
Fantastic experience: I’ve been looking for a holiday for a while, however I have been struggling to find where and at a decent price. I don’t go into town much, however as I come across the TUI shop. Considering I was struggling to find a great deal, or just even knowing a great place to stay. I decided to go in and ask for help. I then met the lovely Hana and Megan, who could see I was finding it hard to choose what holiday that would suite me and my partner. However after an hour or so, we came across this most beautiful hotel and of course a great price! If it wasn’t for Hana or Megan I would have just left it. Thank you both for your great service we are looking forward to our holiday next year in sunny Cyprus!
Hey Elise, Thank you for taking the time to leave a review! I loved reading your comments, and I know Megan & Hannah will too.We look forward to seeing you again soon.Gemma - Manager
Fantastic experience: Popped into the store today and spoke with Hannah and Amy, was looking for a first holiday for me, my husband and little one and they were really helpful in finding baby friendly places for us! Very friendly and welcoming thank you :)
Hey Laura,Thank you for taking the time to leave a review! I loved reading your comments, and I know Hannah & Amy will too. We look forward to seeing you again soon.Gemma - Manager
Fantastic experience: Visited today and spoke with Gemma & Hannah who were very helpful with helping me & my friend. We was looking for a city break for next year & they were able to suggest various different locations as well as excursions we could enjoy whilst in the city. We have a few options to choose from now & we will be in soon to book with you. We was very happy with the service we received.
Hey, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!Gemma - Manager
Fantastic experience: Had the pleasure of booking a family holiday with a young lady named Charleigh at this store and I must say for someone who never writes reviews I had to make sure I did this time as she was wonderful! As this is our first holiday with our baby daughter I wanted to make sure it was the right place for us so had a list of wants/not want and Charleigh was so patient with us and gave us so many options on places. I’ve never been so relaxed and confident in booking a holiday abroad but thanks to her outstanding customer service I will happily book every holiday with her The Steel Family :)
Hi Samantha, Thank you for taking the time to leave a review about your experience with us in store! Charleigh prides herself on her exceptional service to her customers and making things enjoyable from the start of the holiday journey. I loved reading your comments, and I know Charleigh will too. We look forward to seeing you again soon.Gemma - Manager
Fantastic experience: I have been into this store recently and I was greeted by two really helpful and knowledgeable assistants. I’m sure their names were Hannah and Charleigh. I suffer with anxiety so coming into store was such a big thing for me, but they made me feel so welcomed. I was looking for a holiday for next year for myself and my partner for our anniversary. I was looking for somewhere around the Caribbean area for two weeks, but not somewhere too expensive that is within budget. Hannah gave me a few options, which were perfect! So now I have a lot to think about because I want to book them all! I took the options home to discuss with my partner, we’re still undecided. I will be back to book once we are in agreement, and i really hope to see Hannah again! Thank you both to Hannah and Charleigh, you made my visit so comfortable!
Hey Olivia,Thank you for taking the time to leave us a review! I loved reading your comments, and I know the team will too. I’m so pleased we have made the experience instore so seemless for you.We look forward to seeing you again soon to confirm your booking :)Please let us know if there is anything more we can do to support you making your decision!Gemma - Manager
Fantastic experience: Popped in today, and we were very impressed with the young lady Shannon. Shannon couldn’t do enough for us. She was so so helpful so we’ve decided to come in at the end of July and book another holiday.
Hi Colin,Thank you for taking the time to leave us a review! Shannon is so passionate about her service and prides herself on making things easy for her customers. I have loved reading your comments, and I know she will too! We’re so glad we were able to help.We look forward to seeing you in store again in July to book your next holiday.Gemma - Manager.
Fantastic experience: Went into TUI store in Queen Street, Cardiff to enquire about a cruise. We spoke to Tom who is one of your travel advisors. He was very friendly and knowledgeable about the subject and we came out from there totally informed
Hi Clint,Thank you for taking the time to leave us a review :)I loved reading your comments, and I know Tom will too. We hope you have a fantastic holiday and look forward to seeing you again soon.Gemma - Manager
Fantastic experience: Charleigh was brilliant with my enquiry, very helpful, went above and beyond to help me. Excellent customer service. Credit to the company.
Hi Tasha,Thank you for taking the time to leave us a review :)I loved reading your comments, and I know Charleigh will too. We look forward to seeing you in store again soon.Gemma - Manager
Fantastic experience: Went to Cardiff tui and found staff very helpful, answered all my questions and felt nothing was to much for them. Charleigh was amazing and friendly can't wait to book my holiday with her.
Hey Emma,Thank you for taking the time to leave us a review! Charleigh is so passionate about her service and prides herself on making things easy for her customers. I have loved reading your comments, and I know she will too! We look forward to seeing you in store again soon.Gemma - Manager.
Fantastic experience: I went in to see holiday options and has superb customer service from Gaby. She was so paitent, good attention to detail, friendly and wanted to help. Although I didn't book with Tui on this occasion, I will in the future based on my interaction with her. Store was clean and lovely.
Hi Richard,Thank you for taking the time to leave us a review :)I loved reading your comments, and I know Gabby will too. We look forward to seeing you again soon.Gemma - Manager
Fantastic experience: Went to the shop on Queen Street to enquire about a week trip to New York City that my wife and I are planning in April 2023 to celebrate our five year Anniversary. We dealt with Gemma J who we found to be really informative and helpful. She had been to NYC herself so was able to provide first hand tips and a lot of invaluable information to help us in the planning. We felt like we were in capable hands right from the start. Thank you to Gemma J and all the staff at Cardiff Queen Street.
Hi Keith,Thank you so much for taking the time to leave us a review after your visit to us in Queen Street :) Gemma and I loved reading your comments and we’re so pleased we have been able to help plan your anniversary break to New York. We look forward to seeing you in store again soon to hear all about your trip :) Gemma - Manager
Fantastic experience: Nice and friendly staff, felt very welcomed when in store. Wasn’t 100% on where I wanted to go. Alyssa helped me narrow it down to Greece and showed me a variety of different holidays available. Can’t wait for my dream family holiday in the summer!
Hey Cerys,Thank you for taking the time to leave us a review! I loved reading your comments, and I know Alyssa will too. We look forward to seeing you again soon.Gemma - Manager
Fantastic experience: I used TUI to book a holiday for me and my girlfriend to Mexico, the whole team were amazing and made my experience of booking the holiday very easy, not to mention Chelsea who helped me find my booking and also adjust it last minute. The whole team were very friendly- I will be using TUI on Queen street again to book my next holiday.
Hey Oliver, Thank you for taking the time to leave a review! I loved reading your comments, and I know Chelsea will too. Myself and the team look forward to seeing you again soon to help plan all your future holidays.Gemma - Manager
Fantastic experience: Really nice and friendly, I went into the branch to collect currency and was served by Sophie who helped answer my questions and even went through some experiences and day trips that I could book. Will be returning to book in the future!
Hi Harvey,Thank you for taking the time to leave a review! I loved reading your comments, and I know Sophie will too. We look forward to seeing you in store again soon.Gemma - Manager
Fantastic experience: Booked my holiday in Queen St branch with Amy, she was very knowledgeable about the areas I was interested in visiting and managed to find me my dream holiday experience.
Hey Brad,Thank you for taking the time to leave a review! I loved reading your comments, and I know Chelsea will too. We look forward to seeing you again soon.Gemma - Manager
Fantastic experience: The staff at Queen street were very helpful in assisting me and my girlfriend in finding the best holiday for us and an honourable mention to Chelsea ! She was very patient when it came to answering our queries and gave us awesome recommendations within our price range. We appreciated your kindness Chelsea ! Will definitely be looking to go back to Tui for our future trips !
Hello,Thank you for taking the time to leave a review! I loved reading your comments, I will pass these onto Chelsea as I know she will too. We look forward to seeing you again soon.Gemma - Manager
Fantastic experience: me and my friends went and booked a girls holiday to Zante with Shannon. She was really helpful and kind and made the process really easy. Would definitely recommend coming here!
Hey Phoebe,Thank you for taking the time to leave us a review! I loved reading your comments, and I know Shannon will too when I share this with her :) We hope you enjoy your girls holiday, Zante is a beautiful destination! We look forward to seeing you in store again soon.Gemma - Manager.
Fantastic experience: So glad I decided to go through TUI to book my holiday. Alyssa was very helpful and made the experience easy and stress free. She was transparent throughout the whole booking process and made sure all questions were answered and even went out of her way to provide links with extra information. 10/10 recommend!
Hey Lydia, Thank you for taking the time to leave a review to share your experience with us. I loved reading your comments, and I know Alyssa will too. We love to make the booking experience effortless for our customers :) We look forward to seeing you instore again soon.Gemma - Manager
Fantastic experience: Recently booked a holiday for myself and my girlfriend, we didn’t know what we wanted but after popping into store I left with a holiday to the Caribbean and a lot of helpful tips and information. All the team in cardiff queen street was very knowledgeable and gave fantastic advice when it came to booking excursions and airport lounges. Thank you to both Chelsea and gemma who gave me some great recommendations and made the process very smooth from start to finish
Hey Adam,Thank you for taking the time to leave us some feedback after your recent visit to us ! Chelsea & I have loved reading your comments, we love to make it personal for our customers in store. We look forward to seeing you again soon.Gemma - Manager
Fantastic experience: Me and my friend just went into store today to book our first gurls holiday to zante, and Shannon, who helped us book was amazing and ensured that we had all the info we need. Such a lovely experience! Will be booking again with tui
Hey Catherine,Thank you for taking the time to leave us a review! Shannon is so passionate about her service and prides herself on making things easy for her customers. I have loved reading your comments, and I know she will too! We hope you enjoy your girls holiday in Zante :)We look forward to seeing you in store again soon.Gemma - Manager.
Fantastic experience: Gemma and her team are fantastic, they have been a great help getting a trip to Santorini booked :) I had lots of questions and spoke to a few of the team and they were all great :) I’ll be back soon, Thanks again :)
Hi Sam, Thank you for taking the time to leave a review to share your experience with us! I loved reading your comments, and I know my team will too. We pride ourselves on our expert knowledge and great service to really help our customers plan the very best holiday experiences.We look forward to seeing you again soon.Gemma - Manager
Fantastic experience: I would like to say a big thank you to Megan and Gemma (Store Manager) we had to amend our booking today and nothing was too much trouble for them both, in the past I would normally book online but would definitely recommend booking in store and will be book there in future. Thank you ladies it was a pleasure meeting you.
Hi Susan,Thank you so much for taking the time to leave us a review! We’re happy we were able to help you make the necessary changes to your holiday.I’ll pass your lovely comments onto Megan, she will love to hear your feedback :) We hope you all have a brilliant time! We look forward to seeing you in store again soon.Gemma - Store Manager
Fantastic experience: Friendly, knowledgeable and professional team at Tui Cardiff Queen St. We have received fantastic customer service from the team, in partially Shannon. Shannon turned a potentially stressful situation completely around. She took time to understand our circumstances and find the best solution and holiday for our family. She is clearly a credit to the team, her memory is incredible and remembered everything about what matters to us. She was also so lovely to our little girl Lola. We will never go anywhere else and I would recommend this store and Shannon without a second thought.
Hey Laura,Thank you for taking the time to leave us a review! Shannon is so passionate about her service and prides herself on making things easy for her customers. I have loved reading your comments, and I know she will too! We’re so glad we were able to help make things a little easier for you and your family.We look forward to seeing you in store again soon.Gemma - Manager.
Fantastic experience: Excellent customer service and so helpful. Would highly recommend. The lady who helped me find my partners dream holiday was Chelsea. She provided me more than what a needed if not better than any other travel agency.
Hi Joseph, Thank you for taking the time to leave us a review! I loved reading your comments, and I know Chelsea will too.We love to make the booking experience effortless for our customer :)We look forward to seeing you again soon.Gemma - Manager
Fantastic experience: I went into cardiff queen st store recently just to grab a brochure and ended up booking my 2023 summer holliday simply because the information and customer service i recieved from megan
Hey Daniel,Thank you for taking the time to leave us a review! I loved reading your comments, and I know Megan will too. We are so passionate about helping all of our customers find the perfect holiday, I’m so pleased you have your TUI holiday to look forward too as we go into 2023! The team & I look forward to seeing you again soon.Gemma - Manager
Fantastic experience: Went into the shop to find out some more information about a trip to new york i have booked for January 2023. The workers in there were very informative and helpful, we was sat with Shannon who showed us through some of the excursions that were on offer and Chelsea and Megan gave us some extra information as they have already been to new york.
Hi Jake,Thank you for taking the time to share your feedback. We really value feedback from our customers, I loved reading your comments and I know Shannon, Chelsea & Megan will too. We’re happy you enjoyed your experience with us. We look forward to seeing you again soon!Gemma - Manager
Fantastic experience: The girls at cardiff queen street tiu were fantastic, Especially a girl named Megan. She was so helpful. I would definitely recommend anyone to visit this store.
Fantastic experience: Love this shop, they are so helpful, friendly and knowledgeable. I have booked with them a few times this year and always get great service! Recently I got some City Passes for NY through Megan and she even gave me some great tips for my trip.
Hey Amy,Thank you for taking the time to leave us a review! I loved reading your comments, New York is Megan’s favourite destination so I know she will too. We hope you have a fantastic time in NYC and look forward to seeing you in-store again soon.Gemma - Manager
Fantastic experience: Booked a TUI cruise for family 60th birthday celebration, was initially insure as never been on a cruise before but having went in TUI queen street store had all our resivations put at easy by the warm worth of all the girls in store and especially Shannon who booked it for us , the whole process was a pleasure so big thank you TUI and especially the the staff at queen st
Hi Wayne, Thank you for taking the time to leave a review! I loved reading your comments, and I know Shannon and the team will too. Helping our customers plan their holidays with ease is what we do best, We can’t wait to hear all about your special cruise with us on your return. Gemma - Manager
Fantastic experience: Booked a holiday here the other day and was such a helpful place. Got served by Sophie who was so friendly and kind while selling me a travel money card and helping me out with currency highly recommend booking with them.
Hi Limara,Thank you for taking the time to share your feedback with us. Our travel moneys cards are a great way of taking your holiday money abroad with added security, they are also really easy to use and widely accepted so you have made a brilliant choice.We hope you enjoy your holiday and have fun purchasing lots of souvenirs!We look forward to seeing you again soon!
Fantastic experience: Massive thanks to the staff who found us a brilliant deal on a holiday to the Dominican Republic, hotel, staff and food was amazing. Listened to what we were looking for and found us the perfect place, job well done xxx
Hi Catherine,Thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your recent holiday with TUI. We look forward to seeing you again soon to help you plan your next holiday!
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