Virgin Atlantic Holidays Cardiff at Next

Fantastic experience: Lady was lovely and advised me to call as there was a charge she was not able to ammend for me, she answered my questions and put my mind at ease. Thank you

Fantastic experience: The staff where great and helped us plan our perfect holiday

Fantastic experience: All good

Negative experience: Visited the Cardiff Virgin desk (Next) looking for advice, guidance and to book a holiday. I thought my custom would be welcomed following the impact of Covid. I was told to email. I walked back to the desk for a second try but was told that email was best. I'll stick to booking on line thank you.

Fantastic experience: Friendly and knowledgeable staff

Fantastic experience: Staff have excellent customer service skills. They are focused on any aspect of your holiday that may be concerning you, excellent service always, many thanks to Sam and Liz for their help.

Fantastic experience: Really helpful and brilliant service

Fantastic experience: Excellent

Positive experience: Was very busy, so quite a wait but once we were seen all went very well, got a good price for Florida. Very helpful.

Fantastic experience: Very helpful staff

Fantastic experience: Sam was very helpful and spent a lot of time looking for the right option

Fantastic experience: Always made very welcome from all the staff. Especially sue who always gives us her undivided attention. Booked a number of holidays with virgin. First class.

Fantastic experience: Girls in there very helpful especially Donna

Fantastic experience: Amazing place for having fun with family , highly recommended to everyone who loves sand and water

Positive experience: It was better than I expected as I tried to go in before only to be told I could not as I had no appointment. Not sure of the reason why I was told that but had an apology from one of the agents and was made to feel very welcome

Negative experience: I received a quote for a holiday yesterday - 10th August 2019 and was advised that this would be e-mailed to me. I didn’t receive the e-mail. I rang the store and left a message and haven’t received a response or e-mail. I will be going elsewhere to obtain a quote.

Fantastic experience: Fantastic store with a great decor including the Premium Economy & Upper Class seats to try out! They offer a wide range of exciting destinations and can cater all kinds of holidays from a normal vacation to hen/stag and honeymoons plus even more. The Holiday Expert in there Clare is incredible, she's got loads of product knowledge and has visited a large range of their destinations so she's always given first hand key insight to the destination, hotels and the excursions available. I wouldn't book any of my holidays with anyone else.

Positive experience: Nice place.

Fantastic experience: Nice friendly staff and very helpful

Fantastic experience: Great service from the staff there. Very helpful and understanding.

Positive experience: Sells holidays

Negative experience: Does not answer the phones in store.

Positive experience: Good place to book a holiday. Friendly and helpful staff, nothing was too much trouble. Even chose our seats on the plane - & had a lovely cup of tea while there!