Mushtaq Travel
Information about Mushtaq Travel
Opening hours
- Monday: 10:30 AM – 6:30 PM
- Tuesday: 10:30 AM – 6:30 PM
- Wednesday: 10:30 AM – 6:30 PM
- Thursday: 10:30 AM – 6:30 PM
- Friday: 10:30 AM – 6:30 PM
- Saturday: 10:30 AM – 2:30 PM
- Sunday: Closed
We're an independent IATA accredited travel agent based in the city of Derby, established for over 30 years. We offer flights to worldwide destinations on all major airlines.
Our comment from TraTraTravel UK about Mushtaq Travel:
Mushtaq Travel is a reputable travel agency known for its exceptional customer service and competitive pricing. Many satisfied customers have praised the agency for providing a seamless booking experience for trips to Pakistan and beyond. Key highlights include:
- Outstanding customer service from polite and friendly staff.
- Very competitive prices, often within 1-2% of the cheapest available.
- Quick response time and efficient handling of bookings.
- Helpful support with any administrative issues before flights.
- Positive experiences for both individual travelers and groups, including Umrah packages.
- Highly recommended by long-term customers for dependability and professionalism.
- Availability of additional services such as PCR testing for travel needs.
While most reviews are overwhelmingly positive, there have been isolated complaints regarding communication in some instances, particularly during flight cancellations. Despite this, the consensus is that Mushtaq Travel prioritizes customer satisfaction and works diligently to resolve issues. Many repeat customers express gratitude for the agency's efforts and level of care, ensuring they feel supported throughout their travel journeys.
Mushtaq Travel: Reviews
Fantastic experience: Me and my family usually travel to Pakistan every 2/3 years and since 2014 I've always booked through Mushtaq. They have competitive prices and are clear with the process. I know sometimes there are other travel agents who can do it cheaper sometimes but for me if something isn't broke why fix it? Usually Mushtaq are within 1-2% of the cheapest prices out there. I recall a time when PIA decided to cancel their flights to Lahore and Mushtaq called me the same day to offer a refund or rebook. I decided to rebook through another airline (Qatar) and pay the difference. Nice guys who are polite and unless they let me down with customer service I'll continue to use them - which is everytime we go Pakistan.
Fantastic experience: Good customer service, affordable prices and very helpful with any admin issues prior to flight. Definitely coming back to these guys next time I need a flight booked.
Fantastic experience: Booked my Umrah package with Mushtaq Travel. Fantastic service, very competitive. MT put my mind at ease. Highly recommended. 5 stars. Thank you.
Fantastic experience: Wonderful service and wonderful prices and wonderful after sale experience
Fantastic experience: I would definately recommend mushtaq travel to all my family and friends. They were fantastic with helping me get the best price for my holiday. It was my first time booking with mushtaq travel. I will definately be coming back. Thank you!
Fantastic experience: I've usd Mushtaq travel a few times now. Very polite and helpful staff. Always impressed with their professional and efficient service. Would recommend to all.
Fantastic experience: Excellent customer service, quick response from good friendly and professional team. Highly recommended
Thank you we appreciate your feedback
Fantastic experience: First time booked flights for Pakistan online and its really easy to book with Mushtaq Travel. Really pleased and Impressed. A very helpful staff as well. Hopefully now same ease will continue at Islamabad Airport. (I know its not possible)
Fantastic experience: My names is Sam, i am the director of Esteworld Medical Group in Birmingham, we send around 50 to 60 patients to istanbul for Hair transplant and plastic surgery, and i travel with them, we always had problem with booking tickets, after a great meeting with Mustaq tavel directors today i am very pleased and from today we will be booking all our tickets from them. sam
Thank you Sam, we appreciate your business and thank you for the review
Fantastic experience: It was a great pleasure being served by a very helpful, friendly and professional members of the staff - particularly, Ahmed and Nadeem. A truly 5 star service!!!
Fantastic experience: I've usd Mushtaq travel for the first time. So impressed with the professional service, staff is polite and helpful. Efficient and professional service is provided Will definitely recommend Mustaq Travel :)
Fantastic experience: Me and my family is very happy with the service Staff is very nice polite and helpful I recommend mustaq travels
Fantastic experience: Good customer care, great communication and friendly staff made a easy process to book tickets. Would use them again.
Fantastic experience: I used this travel agent to book a vacation. I was very satisfied with their professional services. My vacation was perfect without any negative experience. It's quite difficult to find good travel agency. I think I'm lucky.
Fantastic experience: Very good service helpful staff. Have booked from them before great people to book flight from. With great prices.
Thank you for your kind words. We appreciate your support and look forward to servicing you again soon!.
Fantastic experience: Excellent service Amazing customer service 7* are even less * Highly recommend Cheapest in UK and 46kg weight allowance extra bonus Just Brilliant
Thank you for your kind words. We appreciate your support and look forward to servicing you again soon!.
Fantastic experience: Impeccable customer service, such polite and accomodating gentlemen running this Travel Agency. Unbeatable prices i dont bother with comparison sites anymore.
Fantastic experience: I feel its worth leaving a positive review for this travel agent. Its probably one of the only places in Derby which offers a 'fit to fly' PCR test. The team were very polite and helpful with arranging the appointment and upon arrival I was made to feel welcome and comfortable. A very professional team. I would certainly recommend this place if you require a travel PCR test certificate. Thank you, I would not hesitate to return in the future.
Fantastic experience: one the best travel agents in my opinion nothing but excellent customer service very transparent
Thank you
Fantastic experience: PCR done on time and they sent out result. Very efficient
Fantastic experience: Professional travel service
Positive experience: Good customer service
Positive experience: Good
Fantastic experience: Good work, thank you.
Fantastic experience: Excellent all round. Definitely recommend. Will use again.
Fantastic experience: Positive: Professionalism, Quality, Responsiveness, Value
Fantastic experience: I always use Mustaq Travel to book my tickets. Never had a problem in the last 7 years. Even during corvid period. Highly professional and highly reliable. Thanks guys
Fantastic experience: Reliable service. No issues, competitive prices. Will definitely use it again. Thanks Mushtaq Travel.
Fantastic experience: One of the best travel agents I've ever used. The staff are great. Highly recommended.
Fantastic experience: Great service every time! Thank you. Keep it up!
Fantastic experience: Good price
Fantastic experience: The best ticket office in.k
Positive experience: Good deals
Fantastic experience: Excellence service using it for many years
Fantastic experience: Very professional people excellent service recommend to all
Fantastic experience: Good people's. Great service
Fantastic experience: Excellent info on travel, I will seasons professional advice and above average prices
Negative experience: Our flights were cancelled due to pia flights being banned and mushtaq travels lied about receiving the refunds from pia travels definitely would not recommend these guys as they lied on numerous occasions.
Positive experience: Outstanding support and cheapest travel offered by the staff. Sincere staff and economic to your pocket
Negative experience: The true caliber of a business is how it helps its customers when things go wrong example being when a holiday country goes into "red list" generally speaking 99% of UK business will deliver as required to its customers. So its all about customer service when things go wrong. When Qatar was red listed and our connecting flight to the UK was via Qatar Airways. I called to ask for help.. I was offered tickets via turkey for £4,700 and BA for £5,600 back to UK by MushtaqTravel. If I wanted to change the dates with Qatar Airways was also a charge for that as well. I thought their must be a better way, so I called Qatar airways direct and bypassed the travel agent. They in return did a free transfer of our tickets to BA direct to UK. 2 weeks later than our original return date at no extra charge. Moral of the experience.. stay away from this company they only want to make money at your expense when things are going wrong & you need help the most. Ps. I have the whatsapp conversation to prove this, so don't even bother responding with a justification please.
We are disappointed with your comments despite trying our best to help you. It seems you have wrote this review out of frustration as you were unable to return to the UK without avoiding Hotel Quarantine. It should come to no surprise that you have to pay for new tickets when you want to book on other airlines or pay for changes to upgrade from economy to business class, this is very much expected and we quoted you accordingly. Regarding the transfer of your flights from Qatar to BA this was offered to you without any charges but we assume you panicked and contacted the airline directly - you didnt give us a chance to make the changes for you (perhaps you should refer back to the Whatsapp conversation).
Negative experience: Would not recommend this travel agent, very rude and unprofessional. We booked tickets with them which got cancelled due to the PIA flight ban. They wanted to charge a £75 administration fee per ticket even though we didn't cancel the flights.
Negative experience: Booked tickets with Mushtaq Travels. Flights got cancelled due to PIA ban. Mushtaq Travels tried taking £75 per ticket as administration fee even though we did not cancel the tickets. PIA gave full refund back to Mushtaq Travels. Mushtaq Travels were very rude and had poor customer service. Would not recommend as they caused a great deal of stress in this current climate.
Fantastic experience: Positive: 'Professionalism', 'Quality', 'Responsiveness'
Fantastic experience: Positive: Professionalism, Quality
Fantastic experience: Mushtaq Travel is by far the best travel agent in the world i had been stuck and i was really stressed out Mushtaq travel went above and beyond to help me whenever i needed their support and advice.My family had their flights cancelled on a few occasions everytime i got stuck Mushtaq travel was on hand to help me every step of the way right until they landed safely in the uk.At times i was helpless and worried due to the circumstances but Mushtaq travel was always assuring me.I have no words to describe how much i appreciate the support of Mushtaq travel who were there through our whole journey.I want to say a special prayer for Mushtaq travel for not leaving my side and always going above and beyond my expectations especially a colleague named Imran who was on hand everytime i had the slightest worry.I would recommend this company to everyone for their travel.I can say they will help you through the journey and make you feel at ease.Thank you once again for all your support Mushtaq travel and i will only be using your company for my holidays.I pray your company does really well and your company takes you to new heights Ameen
Fantastic experience: Absolutely superb people to deal with. I have been using Mushtaq Travel for years now and simply wont go anywhere else because they always deliver excellent service and communication is top grade.
Fantastic experience: Mushtaq travel was very help full and great service quick response . flight ticket for me to go Pakistan and return in my price range. Would highly recommend mushtaq travel
Fantastic experience: Very helpful and kind staff they booked ticket for me very fast service and Great deal would definitely recommend Mushtaq Travel Thank you so much indeed.
Fantastic experience: I booked my tickets to Pakistan 3 times now and whenever I needed help nadem was there for me over watsapp almost 24/7.
Fantastic experience: First time booking with mushtaq travel . Excellent service. Staff are very professional. Kept me inform all the way through. Would definately book again with them and would also recommend Thank you
Fantastic experience: GREAT PLACE AND GREAT PEOPLE
Fantastic experience: Great service
Positive experience: Great service from Mohsin to get my tickets sorted!
Negative experience: Disgraceful! My flights were cancelled and they wanted to take an administration fee from the refund!
Negative experience: I rang to book flight. Poor service. I used them previously and they were so good but the guy I spoke to other day kept talking over me and ignoring what I was saying. Rude
Fantastic experience: it was a pleasure to deal with and all the service was as discussed on the phone. money and tickets transactions were smooth, and will use again for sure thank you
Fantastic experience: The best travel agent I have always used mustaq travels helpfull n polite and will solve all your problems to get the right flight for you 10 out 10 guys keep it up
Fantastic experience: I received excellent service and advice from Imran, that helped me ensure I was aware of and getting the best travel options before booking. Any query or uncertainty were answered in detail, and with consideration and courtesy. In this day of impersonal internet bookings, a telephonic discussion can provide much-needed reassurance to the anxious traveler and in my case Imran helped secure me a flexible ticket with the added bonus of a better baggage allowance! I have used MT before and will continue doing so!!
Fantastic experience: Amazing service always purchase tickets from these guys very competitive prices and always price match. Nadeem has always been there to help out smooth transactions.
Thank you we appreciate your feedback.
Fantastic experience: Booked more than once, had complications with my last booking. But management at Mushtaq Travels did what i will describe as excellent customer service by calling me while i was abroad and dealt with my issue there and then. Thanks
Fantastic experience: A very polite and helpful staff. A member of staff Nadeem very helpful and gentleman. very good service and I recommend Mushtaq Travel.
Fantastic experience: I just want to say by far the best travel agent in the country very friendly staff and very helpful the service was top class and just want to say a massive thank you to Imran my family have flown out today It was all late notice but Imran done an amazing job I recommend this company do not put your tickets anywhere else but Mustaq Travel agent once again a big thank you to the whole team
Fantastic experience: Great welcome with great prices!
Fantastic experience: Very good service and always very helpful.
Fantastic experience: "Great Customer service from the lads, and are a trustworthy agent highly recommend them"
Fantastic experience: Excellent service and very knowledgeable in all aspects of Travel
Fantastic experience: I just booked tickets with Nadeem at Mushtaq Travel and just want to say how easy and painless it was! Never have i booked airline tickets this stress free in my life! And to top it off it was cheap. Cheaper than online! 100% recommend their services. Just brilliant.
Fantastic experience: Lovely Friendly Travel Agents Mushtaq Travel. I found them through reccomendation. They are polite and friendly. Clear and competetive with prices. Info and response is quick. and I am treated like a person not just another pound note. They helped me source internation flights. Cheap flights. Its not a problem that they are in Derby as I live miles away and we did everything over the phone and internet. They are a PIA agent as well and sourced very good cheap flights to pakistan. Thanks very much Mushtaq travel for providing me a great service highly reccomended.
Fantastic experience: They have excellent customer service and really helpful and friendly staff,me and myfamily ,friends like their travel services. Thanks
Fantastic experience: Top quality service, I have used these chaps for many years, no other travel website beats their prices. Very convenient and efficent.
Fantastic experience: The team at Mushtaq travel are so helpful and polite, I have used them to book all mine and my families flights and they have never let me down and always offer me a great price! Well done to the team for always showing great customer service.
Fantastic experience: Never used this travel agent before. Called a few other agents and given different prices for the same flight?! Most were rude and arrogant, expecting me to just part with my money and book! No advice or any patience, your loss! Called Mushtaq travel. Very friendly chap who gave me the best price for my trip. Sent me the details, paid, booked and all within an hour. Very friendly staff (spoke to 2 different gents). Will definitely mention to all my friends & family. Top service guys, keep up the good work! Mohammed Wasim Aslam
Fantastic experience: Excellent service
Positive experience: Thanks
Fantastic experience: Exceeded expectations, great service provided as always
Negative experience: Best company ever! Big up Mustaq Travel!
Fantastic experience: Excellent service very helpful
Fantastic experience: Very helpful and friendly staff offering competitive rates
Fantastic experience: Great service 5 stars would definitely recommend
Fantastic experience: Good customer service. And very good price
Fantastic experience: Very professional and by far the best and cheapest travel agent in the country if you want to book your tickets use this place and if you experience any problems I will refund you myself out of my own pocket that's how confident I am 100%
Fantastic experience: service is remarkably professional..... staff is very polite and are eager to do business with customers.... number one for travel
Fantastic experience: My family and I have used Mustaq Travel in the last few weeks for the first time. I have been impressed with the professionalism, speed and understanding of the staff. I had to make some me last minute changes to flights and this was all done promptly and without any hassle to me. I would like to say thank you to Mustaq Travel for all their help and will definitely recommend themto others and I will be using their services in the future. Mohammed Jalil
Fantastic experience: I have used mushtak travels a number of times and their service is brilliant they work around your needs and find you the best deals available.
Fantastic experience: Very courteous, friendly and helpful. Excellent service. I would strongly recommend them.
Fantastic experience: Have used MT a few times now and have found them to be excellent. Customer service is very good, they are very patient and always very helpful. Can recomment them.
Fantastic experience: Very pleasant experience. Went out of their way to find me the best deal. I saved over £200+ . JZK Guys . Well done IMRAN !
Fantastic experience: Excellent service from this travel agents very helpful and patient and for their trustworthiness an exceptional performance great will always book with Mushtaq Travel
Fantastic experience: Good price fast service and very efficient, I highly recommend.
Fantastic experience: service is remarkably professional..... staff is very polite and are eager to do business with customers.... number one for travel
Fantastic experience: I have used mushtak travels a number of times and their service is brilliant they work around your needs and find you the best deals available.
Fantastic experience: Good service Nadem was great and helpful good value tickets highly recommended. Will use them again
Thank you we appreciate your feedback
Fantastic experience: Great travel deals
Thank you for your business its good to hear you are happy with the service you received.
Positive experience: Actually I like the service they r good
Thank you for your business its good to hear you are happy with the service you received.
Fantastic experience: Excellent service honest advice very helpful
Thank you for the excellent review.
Fantastic experience: friendly and professional. got best price!
Thank you we appreciate your feedback
Fantastic experience: Brilliant service! Very helpful.
Thank you we appreciate your feedback
Negative experience: Absolutely rubbish service they con the people in refunds
Dear Mr Hussain, were sorry to hear we have not been able to deliver to your expectations, can you kindly confirm the details of your refund in more detail? Perhaps your ticket was non refundable or you are not happy with the refund you have received from the airline. In such cases it can be upsetting however let me assure you as a business we do not con people and we do not appear to have received any complaint from you directly therefore we request that you kindly contact the office with details of your refund. Thank you
Fantastic experience: Very helpful service would definitely recommend.
Thank you for your business its good to hear you are happy with the service you received.
Fantastic experience: Excellent customer service, friendly and helpful team, would definitely recommend!!!
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