
TUI Holiday Superstore

Information about TUI Holiday Superstore
Opening hours
- Monday: 10:00 AM – 8:00 PM
- Tuesday: 10:00 AM – 8:00 PM
- Wednesday: 10:00 AM – 8:00 PM
- Thursday: 10:00 AM – 8:00 PM
- Friday: 10:00 AM – 8:00 PM
- Saturday: 9:00 AM – 6:00 PM
- Sunday: 11:00 AM – 5:00 PM
We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Live Happy.
Our comment from TraTraTravel UK about TUI Holiday Superstore:
TUI Holiday Superstore in Bradford is renowned for its exceptional customer service and dedicated staff who go above and beyond to ensure a seamless holiday booking experience. Customers frequently commend the team, especially Julie, Ashley, and Carla, for their knowledge, friendliness, and patience in helping find perfect vacation spots.
Highlights include:
- Personalized Service: Many clients have shared their positive experiences with staff members who take time to understand individual needs, making the booking process feel tailored.
- Friendly Atmosphere: Reviews consistently mention the helpful and warm demeanor of the staff, creating a welcoming environment for all visitors.
- Knowledgeable Staff: Customers, including those booking complex travel arrangements, have noted the extensive knowledge of the team, which helps in making informed choices.
However, there have been some concerns regarding the efficiency in service during peak times and a few isolated incidents related to currency exchange issues. Despite this, the majority of feedback highlights a strong commitment to customer satisfaction.
Overall, TUI Holiday Superstore continues to be a preferred choice for many looking for their next vacation getaway. Their dedication to excellent service and customer care is evident, with numerous clients eager to return for future bookings.
TUI Holiday Superstore: Reviews
Fantastic experience: Brilliant service today from Emily at the Bradford store. Thank you for keeping us up-to-date with our travel plans.
Hi Cathy, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: Once again I have booked my family holiday with Julie. She has found us the most excellent place to go for next year.
Hi Catherine, thank you so much for the 5* review! I'm delighted you had a great experience. We look forward to seeing you again soon.
Fantastic experience: Made 2 bookings for the next 2 years (both June), with Julie @ Tui Bradford. Julie has been both helpful and patient with us, looking for the right holidays
Hey Brendan, thank you for taking the time to leave a review! I loved reading your comments, and I know Julie will too. We look forward to seeing you again soon.
Fantastic experience: Absolutely fantastic service as usual So helpful and friendly Thanks for your help
Hi Tim, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: I would like to say a massive thankyou to Carla and carla manager aswell for sorting my holiday to tunisia coming on the 8th November of next month, carla and carla's manager are very understanding and very helpful indeed, both of them are a big credit to the tui store at this location because of there amazing and customer service, and i know it had taken a while to sort this holiday out and carlas manager had said sorry for it taken a while to sort this holiday out , but carla's manager didn't have to say sorry it was fine but i thankyou tho i highly appreciate it but i understand why tho it had taken a while to sort out, i would definitely recommend if anyone booking an holiday with tui to see carla to help them book there holiday in the near future, i will like to say a massive thankyou once again carla and carla's manager aswell, im looking forward to this holiday next month cant wait i will be definitely be back again to see carla to book for a holiday to the Dominican Republic in 2025 or 2026 but i will know what dates that will be next month when i am back from tunisia, amazing person and caring person and very helpful aswell. Carla and carla's manager aswell so thankyou from the bottom of my heart, and see you soon, Martin garside ❤️
Good Morning Martin, thank you so much for the 5* review! I'm delighted you had a great experience in store with us. We look forward to seeing you again soon to help plan your next Holiday.
Fantastic experience: We booked our getaway on Sunday 11th August. Initially I phoned a couple of days before and spoke to Abbie. EXCEPTIONAL customer service! Abbie was so lovely and helpful. Very prompt and informative which is exactly what I’d hoped for. Phoned again on 10th August and spoke to Julie who gave wonderful help over the phone. Booking on the 11th was a breeze! Abbie went through every detail with us and just as before was fabulous at answering any questions that were put to her. She has the most warm and friendly manner. …. Thank you so much Abbie and Julie. We are going to Margaritaville Cap Cana in the Dominican Republic. This will be our third trip to this most exquisite resort that we have ever been to. Anyone reading this I would highly recommend that you go! The price that you pay compared to other resorts is exceptional value. Yes, there are cheaper priced resorts ( but only a little ) but the difference in the standards and level of service, quality of food and drink is absolutely incomparable. Karisma who run the resort are simply the best!!! I would happily try any of their resorts anywhere in the world. STANDARDS!!! of cleanliness are off the scale. We also noted while we were there staff receiving certificates and rewards for good work. How lovely to see a company that recognise the value of a very hard working happy team. Clearly a combination of both exceptional staff and an outstanding group such as Karisma are what make this place untouchable on the class stakes. Thank you all for giving me and my family the experience of all that you strive to do. Our pending third trip is a special mission…. We are returning with one purpose only. To take gifts to all the incredible people / staff who are the beating heart of Margaritaville Cap Cana. ❤️
Hi Debbie, thank you for taking the time to leave a review! I loved reading your comments, and I know Abi & Julie will too. We look forward to seeing you again soon.
Fantastic experience: Massive thank you to Julie and the team for all their hard work amending our holiday! We booked online and wanted to upgrade our room but were having difficulties so gave Julie a call instore and she did all the hard work for us. Great customer service - and she went out of her way to help us, thank you!
Hi Emily, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: As always delmiza came up.tops for us Our holiday was booked hotel booked All printed of for us Many thanks Xxx
Hi Lorrain , thank you so much for the 5* review! I'm delighted you had a great experience. We look forward to seeing you again soon.
Fantastic experience: I love booking my holidays with the bradford store and seen Sarah the last couple of times, she made the booking process easy and was friendly
Hi Karen, thank you so much for the 5* review! I'm delighted you had a great experience. We look forward to seeing you again soon.
Fantastic experience: Came to the store today to book a holiday with my partner. Lovely new look in the store very modern and classic. Booked our holiday with Sarah who had a warm welcoming smile. Thank you for your help, I loved the friendly chat and she was very thorough with all the hot goss on Sharm El Sheikh where we have booked to go. Thank you to Julie for the glass of Prosecco much appreciated! 5 stars to the tui team!
Hey Casey, thank you for taking the time to leave a review! I loved reading your comments, and I know Sarah will too. We look forward to seeing you again soon.
Fantastic experience: So helpful...spent around 3 hours finding the perfect holiday..these ladies could not of been more accomodating..nothing is too much trouble..This will be the 4th holiday we have booked with them
Fantastic experience: My wife and I received an email saying our Cruise was cancelled due to the conflict in the gulf of Aden / Suez Canal. We visited Foster Square TUI Superstore to find out more details and , if possible , to book another destination. We sat with Ashley for nearly three hours. We finally decided to book a three destination holiday to Bali Indonesia. Ashley worked so hard to find us an alternative holiday, she is brilliant at her job and very knowledgeable. She is a credit to the TUI organisation. We spoke to other members of staff ( sorry cannot remember their names ) who were also very helpful and caring. This branch of TUI has all the hallmarks of a very well managed team and should be recognised as such. Michael & Karen
Hi Michael, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. I loved reading your comments, and I know Ashley will too. We look forward to seeing you again soon.
Negative experience: I've been trying to order travel money to pick up in store and when I put the post code in which Is BD14RN it comes up no store at that post code, this as happens every time I try to order on line, and all I get is we will look into it but nothing changes, if you're holidays are anything like your travel money I don't think I will be booking an holiday anytime soon.
Hi Brian, thank you for taking the time to share your feedback. I'm really sorry we didn't get it quite right this time. I'd love the opportunity to turn this around for you. Please feel free to reach out to me on 01274 381300. We can chat through your feedback and get this resolved for you.
Fantastic experience: Sarah at the Bradford Tui is so knowledgeable, she sorted our cruise straight away with no problems. We told her what we fancied. Options were suggested and she designed the perfect package. Thank you Sarah Lou. Xx from Mike and Susan. Ps. You were great on the Entertainment Team from past cruises too Xx
Hey Mike, thank you for taking the time to leave a review! I loved reading your comments, and I know Sarah will too. We look forward to seeing you again soon.
Fantastic experience: Booked our holiday in store with Julie Marshall. Very knowledgeable very easy booking with Julie would definitely book in-store again
Hey Martyn, thank you for taking the time to leave a review! I loved reading your comments, and I know Julie will too. We look forward to seeing you again instore soon.
Fantastic experience: Debbie from the travel money counter gave me exceptional service today, I learnt all about the travel cards features and benefits and help me to set it up. Debbie is lovely and huge asset to Tui Thank you Debbie
Hey Rebecca , thank you for taking the time to leave a review! I loved reading your comments, and I know Debbie will too. We look forward to seeing you again soon.
Fantastic experience: We book everytime with Ashley she is our go to person and has the patience of a Saint, she has managed our bookings for years. We trust her advice completely she has got to know us so well her instincts about holidays for us are spot on everytime. Please don't ever let her leave
Hi Sue, thank you for taking the time to leave a review! I have loved reading your comments, and I know Ashley will do too. We look forward to seeing you again soon.
Fantastic experience: Many thanks to Carla a wonderful lady that got us the right quote for holiday in Dubai many thanks to Carla & Tui really appreciate ur 10* service.
Hey Nicolas , thank you for taking the time to leave a review! I loved reading your comments, and I know Carla will too. We look forward to seeing you again soon.
Fantastic experience: Booked a short winter break holiday with Tui. Always usually book online, but decided to book in store this time. Spoke to Carla who was really helpful and friendly, and she made the process really easy and booked us a lovely holiday. Thank you.
Hey Maria , thank you for taking the time to leave a review! I loved reading your comments, and I know Carla will too. We look forward to seeing you again soon.
Fantastic experience: Been on 14 previous cruises , but the last 3 with Tui have been the best loved ever minute , last cruise on the voyager not one complaint, great food, beautiful ship with excellent staff, and always there to help. Booked next year's cruise already.
Hi Max, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Negative experience: Decided to book in the store as advised on the phone to do so due to complexities (travelling with child with complex special needs and allergies) Visited the store in September to book Tunisia flight due to the distance - they took forever to get me the answers i needed, i had to keep calling and chasing in the end i visited again in December and because they did not have the answers based on my own research - calling hotels etc i decided to book Turkey. The advisor told me they would add special assistance and get me a seat in the very front row, get on the aeroplane last and sort out the allergy issues at the hotel, i had zero faith in TUI due to issue i will explain below so i decided to call the airline myself a few weeks before and lucky i did as none of my instructions were followed and i had random seats allocated in the middle of the plain, easyjet were fantastic in sorting everything out for me, i decided to contact the hotel who again had no idea of our needs, they were great again and set up a whats app group for us and sorted everything. Another issue i had is, when i booked i was unsure re my son being able to go on a flight being autistic so i asked the advisor if i could cancel she said i could up to 30 days, about 2 months before my trip i went to cancel and was told that i could no longer cancel as it was not a TUI flight (it was EasyJet and the T+Cs were different, i was not told this at point of sale) and i would have to pay in full! I then escalated to senior management after lots of communication, they concluded to initially offer me 70% of the money back, as a counter offer i proposed that they could change my holiday to later on in the year and book me a new holiday to a shorter flight destination which i would pay for but they refused, they refused to change the existing holiday to a shorter flight without having to pay 70% of the original + the new holiday fee, the final proposal from TUI was to allow me to travel on the shorter flight but to pay the same money as the Turkey holiday (so double the price). In the end we had no choice but to go on the longer flight!
Hi Mohammed, thank you for taking the time to share your feedback. I'm really sorry we didn't get it quite right this time. Please feel free to reach out to me on 01274 381300. We can chat through your feedback.
Fantastic experience: Excellent service, quick and efficient
Hi Dan, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: Nice
Hi Kabir, thank you so much for the 5* review! I'm delighted you had a great experience. We look forward to seeing you again soon.
Fantastic experience: I found a holiday online and decided to visit the Bradford store in person to make further enquiries. I was met by Sarah who couldn't be any more helpful! She was extremely tentative to my requirements for the holiday and I was happy to finalise the booking with her there and then! The holiday was PERFECT! I am already saving up and keeping an eye on future holiday options so when something catches my eye, I will be back to see Sarah!! A incredible ambassador to the TUI brand...needs to be looked after by this company!!!!!
Hello and thank you for taking the time to leave a review! I loved reading your comments, and I know Sarah will too. We look forward to seeing you again soon.
Fantastic experience: Nice flight ✈️ staff lovely location lovely
Hi Roy, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: Hi we booked a cruise with Sarah 19677237 she was very helpful & professional. Thank you Sarah.
Hey Andrea, thank you for taking the time to leave a review! I loved reading your comments, and I know Sarah will too. We look forward to seeing you again soon.
Fantastic experience: We have booked almost all our holidays here. Always receive excellent service with great recommendations and will certainly be booking more. A special mention to Ashley who has gone above and beyond in helping with our queries
Hey Lucia, thank you for taking the time to leave a review! I loved reading your comments, and I know Ashley will too. We look forward to seeing you again soon.
Fantastic experience: I booked a really good deal the holiday was better than I imagined and hoping to go back soon.
Hi Sheriee, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: Friendly and helpful staff will be booking again
Hi Paul, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: Great team down there, always happy to help.
Hi Stephen, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: I had an issue and unable to go on holiday all the staff were so supportive by helping me get a full refund. Hope in the future I can book another holiday with yourselves Thanks to everybody at TUI Holiday Superstore
Hi Geoff, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: Very quick and efficient service - popped in to get Euros after work. Perfect as they open until 2000hrs, very handy and Debbie from the store was super helpful!
Hi Steve, thank you for taking the time to leave a review! I loved reading your comments, and I know Debbie will too. We look forward to seeing you again soon.
Fantastic experience: Had some questions about a cruise I had booked. They answered all my questions. Really helpful and friendly staff knew what they were doing
Hi Peter, thank you so much for the 5* review! I'm delighted you had a great experience. We look forward to seeing you again soon.
Fantastic experience: Really friendly member of staff in the money transfer section. Polite and great service.
Hi Raj, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: Great experience booking a Cruise today with Ashley @ Tui Superstore Bradford 9 deaf friends (1 hearing - me ) we booked a time slot and arrived at store Ashley was very patient and helpful cos 10 of us using BSL signing & all asking questions re flights / cabins etc 2 hours later all booked. Thanks again Ashley you were absolute star ⭐️ ⭐️ ❤️ ❤️ x
Hey Margaret, thank you for taking the time to leave a review! I loved reading your comments, and Ashley has too. We look forward to seeing you again soon.
Fantastic experience: Abbie was very helpful in organising all my excursions in Jamaica and we managed to get loads of things booked Thai k You and a big shout out to Dee
Hey Charles, thank you for taking the time to leave a review! I loved reading your comments, and I know Abbie and Dee will too. We look forward to seeing you again soon.
Fantastic experience: Ashley has been amazing always helps when I ask anything and does her best for us everytime. Could not ask for more. Thanks Ashley
Hey Martin, thank you for taking the time to leave a review! I loved reading your comments, and Ashley will too. We look forward to seeing you again soon.
Fantastic experience: We arrived late on Friday around 7pm. We were welcomed by a smiling Emily, who was extremely helpful and knowledgable. She understood our needs and found a perfect holiday for us. We are looking forward to booking at this store again and will definitely be asking for Emily again! Wonderful customer service - highly recommended. A simple thank you
Hey Mariam, thank you for taking the time to leave a review! I loved reading your comments, and I know Emily will too. We look forward to seeing you again soon.
Fantastic experience: My husband and I booked our honeymoon in the TUI Bradford store with Sarah. She was extremely helpful and knowledgeable, she made the whole experience very easy and so stress free. She had the answers to all our questions and her communication with us was perfect. She even contacted us after we got back to see if we had a good time! If I could give more than 5 stars, I would!! Sarah is a real asset to the Bradford store and the company! Keep up the amazing work Sarah!!
Hi Emma, thank you for taking the time to leave a review! I loved reading your comments, and I know Sarah will too. We look forward to seeing you again soon.
Fantastic experience: Found a deal online and went into store to check a few details. Julie was extremely helpful and accommodating, sorted through the holiday and made sure I had everything I wanted in the package. I was made aware of add ons I could purchase (then or at a later date) to save money on my trip - having looked online after these work out a great price and I’ll be back to book. Booking was nice and easy, and the staff all friendly. Would recommend to anyone to pop in store to book as I found out loads I wouldn’t have if I just booked online!!
Hey Danielle, thank you for taking the time to leave a review! I loved reading your comments, and I know Julie will too. We look forward to seeing you again soon.
Fantastic experience: Very helpful and experienced staff
Fantastic experience: Great staff
Fantastic experience: Carole has been very helpful. Thank you
Hey Martina , thank you for taking the time to leave a review! I loved reading your comments, and I know Carole will too. We look forward to seeing you again soon.
Positive experience: Thought the young lady who dealt with us was good at her job and lovely.
Fantastic experience: What a fantastic Team. A big thank you to Ashley and Heather for all the help and support booking our holiday, they helped us so much considering we are very fussy about picking a holiday - they got it sorted for us and we are so excited for our honeymoon now. Thank you very much- highly recommend this store to book your next holiday!
Hey Jake, thank you for taking the time to leave a review! I loved reading your comments, and I know Ashley & Heather will too. We look forward to seeing you again soon.
Negative experience: If a shop is open until 8pm, that's what I expect. I went in today to exchange some money, got told we start to close at 7:30. Lost for words...
Positive experience: Didn't go
Negative experience: Got NO direct answers
Negative experience: Went there to exchange money. When arriving in portugal when realised they short changed us by 200 euros. When we called them and tried to get them to investigate they basically told us we should have checked on the day and they cant do anything now. Thanks alot. Hope the staff member who stole our money gets whats coming.
Negative experience: What a rip off. Exchange rate is nowhere near the online rate. Also sold buyback guarantee which I wasn't told was extra. DO NOT USE TUI FOR CURRENCY EXCHANGE.
Fantastic experience: Best time to book
Fantastic experience: Very friendly helpful staff, clean and tidy shop
Positive experience: Sorted out quickly no problems
Fantastic experience: Ok
Negative experience: Beware from this agency, they use several way to steal your money and cover their back so that's mean forget about deal with any sort of refund. Taxi service never existed, flight ticket cancelled and not any help to sort it out. Literally they will take your money and let you down. I definitely won't recommend this agency unless you want to waste your money. Never again.
Leave your opinion about TUI Holiday Superstore:
TUI Holiday Superstore appears in the following listings:
Other travel agencies that might interest you

Justintime Travels Bradford UK


Gazelle Business Travel

Sheikh Liaqat Hajj & Umrah Ltd


Hays Travel Bradford


City Travel & Immigration Services



Alqiblatain Travel & Tours Ltd

MAKKAH TRAVEL (BFD) LTD

Global Travel & Money Transfer
Add your travel agency to our directory for free
If you manage a travel agency and want to appear in our directory, add your company information and you will be able to appear completely free of charge.