
Prime Express Travel

Information about Prime Express Travel
Opening hours
- Monday: 10:00 AM – 6:00 PM
- Tuesday: 10:00 AM – 6:00 PM
- Wednesday: 10:00 AM – 6:00 PM
- Thursday: 10:00 AM – 6:00 PM
- Friday: 10:00 AM – 6:00 PM
- Saturday: 11:00 AM – 2:30 PM
- Sunday: Closed
Specialising in travel to Bangladesh, we have offices in Dhaka & Sylhet. Our dedicated team in Bangladesh can arrange Hotels and surfacetransfers anywhere in Bangladesh to make your trip relaxed and stress free
Travel with confidence and peace of mind.We are Civil Aviation Authority approved [ATOL] and International Air Transport Association[IATA] accredited for your financial protection. Out ATOL License No. 79429
Assalamu Alaikum, Just to say to brothers and sisters of Islam and friends it was a very truly hajj experience for me & my wife as it was our first hajj and everyone in the group were wonderful, the support, services, accommodations & foods etc, we received from the Prime Express team from UK & Saudi Exceptional.
Assalamualaikum, on that note, i’d just like to say Alhamdhulillah this group has been fantastic, we have been blessed with kind, considerate and caring people. I pray everyone’s Hajj is accepted Insallah. That we all return safely to our loved ones. Ameen
Wonderful group and experienced and thank to the prime express hajj group thanks to all the people that helped with the prime express all over the hajj time. JazakAllah Khair.
Alhamdulillah we.re all happy with the service provided can not thank enough staff at makkah hotel for their kinness and patience may allah reward them and accept our hajj.
Asslamualikum, Alhamdulillah Nurul Bhi, ma, my husband and my sister inlaw was very happy with the service. Iqbal Bhi took very good care of us all. The hotels location and services was fine ** Prime Express Five **. Jazakallah
Prime Express Travel: Reviews
Fantastic experience: Nurul sorted my umrah package personally . Arranged everything I cannot praise him enough everything he said he would sort he did All went like clockwork the expert guide Hafiz Faidal Kareem and his driver went above and beyond ensuring our Umrah completed correctly he walked every step with us expertly quoting the correct prayers at the correct spot . Umrah is a difficult process and quite strenuous but he explained everything. Vehicle he used was a brand new Land Cruiser. When he said he would pick up at 12 he would be on time no waiting around . I have nothing but good things to say about Nurul and Express everything he suggested from flights hotels personal guides all worked perfectly
Negative experience: 1 star from me Absolutely awful customer service! I texted twice with a simple enquiry, and although I could see the messages were read, I got no response. They completely ignored me. It's clear they have zero respect for their customers. Everyone should stay far away from this company. Their service is not just bad it's disgusting. They clearly don't care about their customers at all. Avoid them at all costs! Shame Shame Shame
Fantastic experience: Amazing level of professional service, very polite and very prompt with price
Positive experience: Very pleasant customer service!
Fantastic experience: Very reliable travel agency
Fantastic experience: Always great customer service
Fantastic experience: Very nice people. Nice service helpful and prompt. Would recommend using them to fly to Bangladesh, If you need help, they are only too happy to oblige.
Negative experience: Too cunning this people. Always try to make you fool.
Positive experience: Another place to get tickets for Bangladesh and get your visa
Fantastic experience: Good service
Fantastic experience: Brilliant people information about travel and tourism industry and money transfer to loved ones will recommend if you are looking for holidays around the world for peace of mind
Fantastic experience: Very helpful
Fantastic experience: Absolutely brilliant customer service here. Went out of their way to get me the right flights. Very responsive to all queries even out of hours.
Fantastic experience: Super service
Fantastic experience: Very good service always
Fantastic experience: 5 star service, one of the best travel agent to book flight to Bangladesh.
Fantastic experience: Great service.
Fantastic experience: Very helpful, and polite and time keeping was fantastic will be using them again
Fantastic experience: I have used their service to send money to my mum in Bangladesh. It was easy and simply. I been sending money by phone whilst I am at hone. This is so convenient and I am so grateful for it, saves me travelling in horrible weather and with my kids with me.
Positive experience: Nice friendly staff, sitting arrangement should be better as we need to stand all the time to talk staff , their should be some souvenir or material like book or tasbeeh etc on booking umrah, this will make a good impression to customers
Fantastic experience: Very reliable and friendly service always. Nurul bhai, Nazrul and Tozomul as well as Boro bhai....all provide a quality value for money service in Travel tickets, Hajj & Umrah, Cargo and Money Transfer. Very cerdible as using them for over a decade and never a problem. Pleasure to recommend.
Fantastic experience: Always book with them as they are very reliable and trustworthy with their service. Affordable price and great advice in hand.
Fantastic experience: Very good 5
Fantastic experience: Very friendly staff & polite (Nozrul Bai)
Fantastic experience: Great customer service . Would highly recommend to use them for your travel and money transfer
Negative experience: Very poor customer service. After booking with prime express, I wanted to amend my ticket. Turns out they were charging more than the actual ticket price just to amend the dates. First time using this agency and glad to say the last time as well. Not trust worthy people. I am dissatisfied because your agents were trying to charge me 600 POUNDS to change the dates. How does that make any sense ? I could buy a new ticket for that price or even for a cheaper price! Please reconsider what I have been advised and the extortion prices you have set. Unfair people.. ridiculous service.
Dear Mr Saj Chowdhury We are sorry to hear that you are dissatisfied with our service. After making some investigation we found that your family made the booking with one of the Agent NOT WITH US. Actually booking was made by your family member 5 Months ago by agreeing to the terms and conditions of Airline also to get cheapest prices. Now you wanted to change your flight from LOW fares season to HIGH fares seasons, therefore to change we have follow the rules set by Airline. You wanted change your travel date to 15 Jul which is PEAKEST SEASONS FOR ANY AIRLINES FROM UK. I hope this explained why you dissatisfied. If you need any further explanation please do call your local agent.
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