Travelbag Solihull

Fantastic experience: Dropped in fir a Croatia holiday but they specialise in long haul. We're very helpful and did dome research for me and sent an email through. Couldn't book me a holiday but will use for future travel

Fantastic experience: Great staff

Negative experience: Walked into the Solihull branch and spoke to Lucian where we booked a trip to South Africa When we received the confirmation, one flight and several rooms were a downgrade to what we had paid. Then we received several more emails where more rooms were downgraded - giving us no confidence in the whole booking. When asking about why, this was due to availability - which doesn’t make sense as the first email was a fully confirmed booking. But even so, if something changed, we’d expect a refund for downgraded rooms, but we were told they were the same cost and eventually told we were due £75, but we calculated the difference at c.£835. We were rudely told to just go on the holiday, enjoy it and they’ll sort any issues out after. And our bags were not transferred between flights as promised nearly causing them to be left in Joburg rather than following us back to the UK. I would avoid this sham of a company, as Lucian treated us badly and his boss was even worse, so seems the entire company is like that.

Fantastic experience: Have just used Travel bag for the first time, and had the great pleasure of dealing with the wonderful Kaleem and Lily. Super efficient, great pricing and really hit the nail on the head for customer service. Very impressed with the company and will refer others to use them over and over again!

Positive experience: Very friendly, helpful and knowledgeable advice.

Fantastic experience: Very good!

Fantastic experience: The staff here were so helpful when booking my holiday I couldn't thank them enough as I had the best time of my life!!

Fantastic experience: We've been here more than once to book long-haul holidays, the latter being a multicentre trip. Staff are very helpful when tailoring trips to suit and. Didn't pressure the sale. We were able to go away and think about it before committing once we'd had all our questions asked. We knew our availability of travel dates and the best options looked at for flight times, costs and hotels. We will definitely be back in the future.

Negative experience: Sat in their shop waiting to speak about a holiday no one spoke to me or even acknowledged my presence, even through there were two free staff members at their desks after five minutes we walked out and booked our holiday with tui.

Fantastic experience: Excellent service, lovely staff, so helpful Kal has had to book our trip 4 times Originally booked in 2019 but because of Covid and personal difficulties had to postpone. we at last are managing to make our trip for our 50th wedding anniversary Thanks so much Kal

Fantastic experience: Always ready to offer informative help and support when booking holidays. They always seem to have access to better resorts and airlines at very reasonable prices.

Fantastic experience: These people are the best for Taylor made holidays and are cheap

Positive experience: Very helpful staff

Fantastic experience: Lovely staff and very helpful. Highly recommended.

Fantastic experience: Very good hopefully good holiday

Positive experience: I recently booked my honeymoon to the Maldives through travelbag, the lady was very helpful in helping me sort the original booking out, they offered some good deals and took the time to help me get something I was happy with, the only thing stopping me give a 5 star was after I booked it, I felt like some of the staff wasn't bothered with any questions and queries I had, some was friendly though, it was like they had the booking so wasn't too fussed, I was looking to upgrade to a better island with a better Villa, I did book something better in the end but it felt like I was a nuisance

Fantastic experience: Very friendly, and knowledgeable as usual

Negative experience: I wanted to book a flight that I had seen on internet but I thought I would check in the shop first just in case they had any other flights that might suit me. They didn't have any thing better so I wanted to pay for the flight I had seen online only to be told that paying in the shop would cost a lot more than paying online. So I am just asking what is the point of a high street shop? No wonder the high street is in decline .

Positive experience: Very helpful

Positive experience: Nice staff.

Fantastic experience: Quick and efficient staff know there stuff

Positive experience: Member of staff didn't seem bothered when we visited for a quote. Wrote basic details on a business card Took our business to another travel agent who was very friendly and helpful

Fantastic experience: Whilst reading this bare in mind I am so fussy and always make the mistake of interfering with suggestions on travel - I can't help myself... comparing costs of flights, journey times and length of stop overs etc.. However last year our family travelled to Australasia and we booked flights via Travelbag, a simple process you would have thought but as I suggested I like to pick on the detail.. Well we made the right choice popping into our Solihull Branch and speaking to Lucian.. a mild mannered and very patient individual, knowledgeable and professional - a great listener and eager to accommodate our needs, flying into one location, departing from a another, oh boy did I mess about but after a couple of visits to the store a few emails and some phones calls and he absolutely nailed it! What a great surprise it was as well to find ourselves booked in to the upper deck of the A380.. great experience - he really does go that extra mile.. So impressed were we that we have returned again to book a complete package this time round - can't say too much about it as it is a surprise for the kids but we will elaborate perhaps in another review upon our return. Lucian is a superb advocate for Travelbag and it's great talking to someone who reassures you with both experience and honesty! Really looking forward now to our next trip... hope my review helps?