Bolsover Cruise Club

Fantastic experience: Hard to put into words how good this business is. Fantastic, helpful, patient, measured, thoughtful, kind, knowledgeable and professional. Thank you.

Fantastic experience: Really helpful team, took time to listen and understand our preferences then provided 7 alternatives which we whittled down.

Fantastic experience: Excellent service. A problem with a pre booked transfer which did not happen was dealt with in a highly professional and timely manner. Would not hesitate to recommend this company

Fantastic experience: Really good. Very friendly agent who listened to what my requirements were. Just waiting to find out what package she can put together. So pleased we went to speak to an agent as she put a different light onto what we wanted.

Fantastic experience: Excellent service, very professional. Would definitely recommend.

Negative experience: Bolsover Cruise literature and website advertised a cruise/stay package for £6100 per passenger, however on discussing the package with the agent the cost increased on the same day to £6750. When we decided to go ahead and started to provide all our details to the agent, the price suddenly rose by a further £900 per person due to their own administrative error. Please be careful when booking with Bolsover, their brochures and Web pages may be misleading as to the real costs.

Fantastic experience: We've used Bolsover for several years for our cruises. They excelled today when they spent time with me and called me back a few times when my phone cut out. All for me to cancel and re-book at a newly advertised reduced price. I can't see how they would make any money from me today, but they've certainly secured any future business.

Fantastic experience: Have used Bolsover a number of times, always get great service, help and advice no wonder they are multiple service award winners We cannot recommend them more highly

Fantastic experience: Lovely place

Fantastic experience: They are a really nice company to do business with.

Fantastic experience: Very professional and friendly service from persons who have decades of experience developing bespoke cruise packages. We are now forward to our first cruise experience in June 2025.

Fantastic experience: James/Jacob found me a great price for a holiday that met all my requirements. He clearly communicated everything I needed to know and it was a very smooth booking process. Will definitely call him to organise another holiday!

Positive experience: Very knowledgeable and helpful, would recommend.

Positive experience: Called to book a cruise staff very helpful would recommend

Negative experience: Refused a refund of my £300 deposit after 24 hours when I saw the terms and conditions in writing. They rely on third parties to pass on their terms and conditions verbally, like Chinese whispers something is bound to be missed or not relayed properly, or not at all. I would not recommend this company, their tactic appears to be banking on customers committing to pay the full balance as they can't get their deposit back. Dodgy business practices to say the least. Proceed with caution, don't pay for anything until you see the terms and conditions written down in front of yourself. Seemed more interested in sending me junk e mail's about another cruise instead of rectifying my issues. Absolutely not satisfied one iota. It wont let me post this without ticking a star value, there should be a negative scale, then it would be five stars.

Fantastic experience: Brilliant company to deal with! They make booking a cruise so easy, would thoroughly recommend.

Fantastic experience: Always use this company who offer attention to detail and offer the best prices.

Fantastic experience: Recently returned from a tailor made cruise&stay holiday through Bolsover cruise club. It was organised so professionally from start to finish. No hitches, all transfers, hotels and & trips were seamless.

Fantastic experience: Fabulous staff, very helpful too.

Negative experience: Fantastic when making booking and lots of promises but actually totally totally not good at all. They booked a family of 4 under 2 different reservatinos, making any amendments impossible. They 100% did that on purpose. They made various promises but nothing! We are experienced travellers and their sales techniques still got to us!! I have got in touch since yesterday and again today - definitely not as fast as replying to Google reviews! Even now in touch with someone for misselling

Fantastic experience: Experienced friendly staff

Fantastic experience: Brilliant service

Positive experience: Good deals, very knowledgeable on all cruises, and will customise to suit your needs.

Fantastic experience: Another great cruise travel agent. It was my first time using them, and i can only, but I can only praise them, their professionalism, and their humanism in dealing with difficult family situations. Well done, keep the human touch and great customer care.

Fantastic experience: I have booked several cruises through Bolsover Cruise Club and have had no issues with them. Booking was simple and easy. They are very helpful in finding other cruises to try.

Fantastic experience: Always very helpful with any query. I always use Bolsover when I cruise.

Negative experience: They keep sending information about cruising area's that we are not interested in.

Fantastic experience: Using for 20 years since we started cruising Excellent staff who end over backwards to help and support,

Fantastic experience: I have used Bolsover cruise club for many years. Always found them efficient and price competitive.

Fantastic experience: Excellent company to work with 'all answers given for forthcoming cruise' shall use again when booking a cruise thank you very much.

Fantastic experience: Top class customer service. Top class after sales service. The best we have ever used in 20 years of cruising.

Positive experience: Very professional. Would definitely recommend

Fantastic experience: Went above and beyond to help us with our cruise as it will be our 25th wedding anniversary but the cruise set sail the day after so they arranged for us to fly out two days before and stay over in malta to celebrate there before boarding the cruise liner

Fantastic experience: Booked 2 cruises with BCC. Great service. Thorough paperwork.

Fantastic experience: Joined recently and Bolsover have sent numerous cruises at competitive prices for us to peruse

Fantastic experience: Me and my wife visited as first time cruises and were made to feel very comfortable and welcome. I would highly recommend this place to book a cruise. The staff were all very friendly and helpful. 10 out of 10

Negative experience: Since I made an enquiry I have been bombarded daily with advertising literature. All the same stuff. How many trees have been cut down, what effect they have had on the eco system and the overall cost of this unwanted intrusion is a disgrace. The could afford to give away cruses and save the world if they did responsible advertising

Negative experience: After a recent cruise cruise and a recommendation for this company I thought I'd have a look. The website is awful to use, trying to narrow down a month and a region and it's impossible. Given up

Fantastic experience: First class have been dealing with them 23 years

Fantastic experience: The staff are really friendly and helpful at Bolsover Cruise Club. Nothing is too much trouble for them

Fantastic experience: Excellent at helping you get exactly what you want. Fantastic cruise specialist. Very knowledgeable.

Fantastic experience: Very good customer services

Fantastic experience: Would not consider using anyone else. Have been booking cruises with Bolsover for around 20 years. Always 100% service and reliability.

Fantastic experience: Just returned from my first cruise booked via Bolsover Cruise club. The cruise club staff were brilliant and the booking process was really easy and the advisors were really helpful... Great service and would definately recommend. I will be booking again.

Fantastic experience: Always 'Excellent service'

Negative experience: Not quite as good as it's cracked up to be. Sales advisor knew little or nothing about the cruise/stay we had chosen. We had to drag information out of them re booking references and actual paperwork has been posted. Heaven knows why they don't send by e mail! Didn't feel valued at all, and everything was a grind. Considering that, between us, we were spending over £50k, I hoped to come away feeling happy. I didn't. It seems some advisors are friendlier than others. I will definitely think twice before using Bolsover again.

Negative experience: Promised to call me back but after 5 days still have not done so. Where can you get service these days.

Fantastic experience: Fantastic staff every time we call 10/10

Fantastic experience: Very helpful had no problems with booking

Positive experience: Some deals but upmarket prices too

Fantastic experience: Wouldn't use anyone else to book our cruises. Highly recommended

Fantastic experience: Lovely friendly welcoming staff. Very helpful and informative. I was very impressed was expecting a little shop.

Negative experience: Called in today checked online said it was open. CLOSED. called the number but all automated.

Fantastic experience: Prompt response to our phone call. Helpful, friendly, knowledgeable staff. Competitive fares.

Fantastic experience: Great service and they answer phone really quickly

Fantastic experience: Always book family holidays with these, nothing is too much trouble, always speak to Nicola who is a diamond.

Fantastic experience: Very helpful staff that go that extra mile to deliver quality cruises

Fantastic experience: Really would recommend, we are first time cruisers so the knowledge they have is brilliant. Very friendly staff who go the extra mile to make sure you have exactly the cruise you want, even to choosing the best cabin.

Fantastic experience: Our first cruise to celebrate our 50th wedding anniversary we booked with Bolsover and was dealt with over the phone by Layla who was very professional and really guided us through what to expect and where she thought we would be best situated on tha Iona. All done in less than half an hour,thanks Layla

Fantastic experience: Already been on two cruises booked via Bolsover, and booked another two future one. Always fantastic service.

Fantastic experience: Lovely friendly staff

Fantastic experience: Sunday evening emergency sorted 110% by Bolsover Cruise Club Having travelled successfully with Bolsover several times before and having again received their usual excellent detailed itinerary and arrangements, we went for a 13-day fly-cruise, due to fly out from Bristol on 21st May at 5.40pm travelling to Rome, staying overnight and then with transfers arranged to our cruise ship the following afternoon. The flight out was delayed and then, at around 7.00pm it was cancelled with no seats available to Rome for more than 24 hours. We phoned Bolsover’s emergency number and within an hour they had booked us a flight for early the following morning from Stanstead. We drove the 200 miles to stay overnight at Stanstead before catching a morning flight to Rome with travel direct to the port. Bolsover also arranged for a change to the return flight to take us back to Stanstead to pick up our car. Everything arranged without any more problems or costs. Thanks Bolsover.

Negative experience: Put a deposit down on a cruise, cancelled 2 hrs later due to finding terrible reviews , messed about by staff, initially told would be refunded this later denied. I have now lost deposit. Big mistake bolsover cruise club as will never book again through you, I spent over £10000 with you on a previous cruise. You have taken my money for nothing. Well done . Do not use! very bad.

Fantastic experience: Lovely service and answered our questions also gave lots of useful advice. Would recommend to everyone looking to have a hassle free experience

Positive experience: Helpful telephone sales lady

Negative experience: Having been customers of bolsover for over 20 years i am so disappointed and upset that they feel that it is ok to blame the cruise operator for the fact that they passed on the information given to them which was incorrect and take no ownership whatsoever So disappointed

Fantastic experience: Excellent experience. Very patient and listened to everything we needed, helped find the perfect cruise

Fantastic experience: Certainly worth the trip to book a cruise for 2024. Excellent advice meant we booked the right cruise rather than one we thought we wanted!

Fantastic experience: Excellent service provided with all questions answered.

Fantastic experience: Amazing staff very helpful

Fantastic experience: Top team and lovely to deal with.

Fantastic experience: Love looking at the holidays

Fantastic experience: Bolsover cruise club absolutely fantastic service from Ada Thompson . From the very first phone conversation I was put at ease we have now booked an amazing cruise to Australia thanks to this lovely lady . I hope they give recognition to outstanding individuals many thanks a.m

Fantastic experience: Just needed to clarify some details for our cruise. Connor was really helpful

Fantastic experience: Great customer service. Have booked a few cruises via phone with them. Very knowledgeable and helpful staff.

Fantastic experience: Second time I have used Bolsover both times to book with Scenic. Proffesional patient staff who can answer most questions and make the effort to find out the answers to those they don't.

Fantastic experience: I have booked with Bolsover previously and wanted to pin down a particular deal to celebrate a big birthday next year. I spoke to Adele( not that one!) Who was both friendly + efficient. Upshot was I quickly secured my booking at a price I found very fair and the accessible cabin I needed on the departure date I wanted. Spit spot, all done. Thanks Bolsover.

Negative experience: Absolutely awful, the agent didn't understand what the retreat benefits was, I had to explain to her which is rubbish. On a cruise costing over £5k she offered a discount of £96, so I went to Hays travel who took over £300 off!

Fantastic experience: Great example of a wurlizer superbly played by Robert Wolfe Great place to visit thanks

Fantastic experience: Great staff, great service and all around top place to organise your cruise or cruise and stay holiday! Covers a wide range of budgets and a wide range of destinations and companies. River, sea, from England or fly to.

Fantastic experience: Excellent service. Even better value than going direct to the company! Highly recommend

Negative experience: I work in the tourism industry and I had to transport a group from Bolsover Cruise Club. This is the worst group I’ve ever encountered! Will never offer my services again

Fantastic experience: We have used Bolsover C C for every cruise since 2004 (around 30) and have always been impressed with their customer service. All their representatives are helpful, friendly and knowledgable. We wouldn't go anywhere else.

Fantastic experience: Great agency to deal with who respond quickly to emails sent regarding bookings.

Positive experience: Food hall is great, we’ll stocked and plenty of fresh options. Cafe in theory could be good but the ordering app is horrid and options are often limited and out of stock!!

Fantastic experience: Great knowledge & customer care - can’t recommend highly enough after many fabulous cruises!

Fantastic experience: They give such a fantastic service nothing is to much trouble for any of the staff and they are so well informed

Fantastic experience: I don't understand these bad reviews. I have had dealings with Bolsover CC on more than two occasions and they have done everything that they said they would do, i.e call me back when promised, followed up with emails and courtesy calls. They were nothing but polite and helpful. I dealt with Maia and Rose. Based on this I would definitely recommend and deal with them again. Thank you.

Fantastic experience: Very nice staff knew what they were doing. Booked another cruise

Negative experience: Terrible service! My family have used Bolsover Travel from back in the day when Michael and his Mum ran the business from Bolsover and for many years after, we have also recommended to many friends, so when I wanted to book a cruise they were the first company I thought of. Never again what terrible service, empty promises of call backs within a day, not listening to and understanding my requirements. Enormously inflated prices as compared to Fred Olsen themselves and other travel agents. Over £1,000 more with Bolsover. I will never use them again nor recommend. Such a shame when they were always known for their excellent customer service.

Fantastic experience: Very knowledgable staff who have great experience and are happy to spend time to find the perfect cruise.

Positive experience: Useful information across different cruise companies

Fantastic experience: Very helpful company, we were recommended by friends

Fantastic experience: I booked a cruise yesterday spoke on the phone with Katherine green very friendly and professional went through everything with me came off the phone very happy would recommend

Fantastic experience: Joined on a friends recommendation and they helped us book our first cruise with them. Great service from them. Highly recommended them. Top cruise, great value.

Fantastic experience: If you want a cruise at a good price, look no further than Bolsover Cruise Club. Very helpful and knowledgeable staff.

Negative experience: Turned up today to book a holiday and there's a sign on the door saying it's closed to customers and you have to phone them instead! The sign says they are "working hard to get the Cruise Bureau back up and running", but the staff are in there answering the phones. There were also staff sat at reception looking out the door at us. Having now checked the website it says, "Due to the ongoing impact of the Covid-19 pandemic, The Cruise Centre will remain closed to the public until further notice. Don’t worry, we’re still here for you in the meantime!" It's September 2022! Are they joking!!! We won't be booking with them again.

Positive experience: Much the best cruise club around

Negative experience: Absolutely disgusting the way they treat their staff is horrendous. They don’t care about mental health and refuse to offer extra help with training and make up complete lies about their employees just to get rid of them because they don’t fit in with the snootyness of the place. They think they are above anyone who walks in and wouldn’t bat an eyelid at sending anyone away who doesn’t fit their “posh standard” so I wouldn’t go with them if I was you just go elsewhere. Save your money and go with somewhere who cares about their staff and customers…. Disgusting

Positive experience: Took 12 mins to answer which was just about ok in these times. James was excellent and friendly and I’m satisfied with the service as usual.