TUI Holiday Superstore

Drake House Cres 9, S20 7JJ, Sheffield
Drake House Cres 9
S20 7JJ, Sheffield
0114 251 0270

Opening hours

  • Monday: 9:30 AM – 8:00 PM
  • Tuesday: 9:30 AM – 8:00 PM
  • Wednesday: 9:30 AM – 8:00 PM
  • Thursday: 9:30 AM – 8:00 PM
  • Friday: 9:30 AM – 8:00 PM
  • Saturday: 9:00 AM – 6:00 PM
  • Sunday: 10:00 AM – 4:00 PM

We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Live Happy.

Our comment from TraTraTravel UK about TUI Holiday Superstore:

TUI Holiday Superstore offers an exceptional booking experience through its dedicated and knowledgeable staff, who are consistently praised for their helpfulness and customer service. The team is known for making the holiday planning process smooth and stress-free. Customers have highlighted individuals like Eve, Katy, and Lauren for their patience, professionalism, and expertise in understanding the specific needs of travelers.

Visitors appreciate the friendly atmosphere and the personal touch provided by staff members who go above and beyond to ensure a delightful holiday experience. Many have shared that they felt genuinely cared for, with staff demonstrating genuine interest in their travel plans and providing tailored recommendations.

However, there have been occasional concerns regarding communication and knowledge of certain holiday details and booking procedures. Some customers experienced difficulties when their bookings encountered issues, particularly with online reservations.

Overall, TUI Holiday Superstore is highly recommended for anyone looking to book a holiday, thanks to its excellent customer service, friendly staff, and the ability to create memorable travel experiences.

Tratra.travel cannot guarantee that the companies that appear in the directory are certified travel agencies or that they have the corresponding licenses. The majority of companies that appear in the directory are travel agencies, but other types of companies also appear such as tour operators, guided tour providers, etc. We recommend that you request the Travel Agency registration number of the business you are going to attend.

TUI Holiday Superstore: Reviews

4.8/5 (163 Reviews)
annie boyle 1 month ago

Fantastic experience: After coming in today we were met by Eve. So helpfull and knowledgeable she helped us make a decision on our family summer holiday, we were flapping and second guessing our choices and she provided the reassurance and information needed. Thankyou Eve for all your help it was really appreciated, u deserve a full 5 star review.

Mike Dodsworth 1 month ago

Fantastic experience: A very pleasant young lady, Eve, who knew what she was doing and helped me immensely a credit to tui

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Stuart Daley 1 month ago

Fantastic experience: Great service from Katy

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TUI Holiday Superstore

Thank you for your 5 star review and Katy will be pleased.

norman lupton 1 month ago

Fantastic experience: Booked a holiday recently in Drake house , I would like to commend Katy for the professional and courteous way she dealt with every aspect of our booking of the holiday , thank you Katy you are a credit to the TUI company

TUI Holiday Superstore

Hi Norman, thank you so much for taking the time to write this review, we really do appreciate it

gareth davis 1 month ago

Fantastic experience: Great experience, i met with Katy, who took me through my options for a family holiday. Katy was lovely, provided me with lots of options, was quick to send additional info and holidays. i highly recommend Katy and Tui for your holidays. thanks again Katy.

TUI Holiday Superstore

Hi Gareth, thank you so much for leaving this excellent review, Katy will be delighted !

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Keely Glossop 1 month ago

Fantastic experience: Had a problem with my holiday booking that had been changed three times. Dealt with Katy and David , absolutely fantastic members of staff , they rebooked me another holiday and coordinated my trips that I had booked. Nothing was too much trouble.

TUI Holiday Superstore

Hi Keely, thank you so much for taking the time to write a review, we really do appreciate it

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dave clarkson 2 months ago

Fantastic experience: Booked our honeymoon to You and Me Cocoon, Maldives today with Eve Fox@ TUI Drakehouse, Sheffield. Eve was extremely helpful with our questions and concerns. She was very polite and professional, offering advice and ideas to add to ours . We would certainly recommend Eve if anyone wants advice or suggestions for booking their Special vacation. Nothing was too much trouble for her, and at NO time were we pressured into making a booking. We will definitely book with Eve again, soon .

TUI Holiday Superstore

Hi Dave, thank you for taking the time to leave a review! I loved reading your comments, and I know Eve will too. We look forward to seeing you again soon.

sally - Anne Barrett 2 months ago

Fantastic experience: Excellent customer service, I would highly recommend this branch

TUI Holiday Superstore

Hi Sally - Anne, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

sophie Peart 3 months ago

Fantastic experience: Lauren Chant booked me a holiday to Benidorm for 2025. Exceptional customer service, listened to everything I needed and made the process so quick and easy for me whilst being really friendly but professional. Would definitely recommend using Lauren!

TUI Holiday Superstore

Hi Sophie, thank you so much for taking the time to leave this amazing review, Lauren will be delighted

Gail Ash 3 months ago

Fantastic experience: Came to book mexico 2026 Katy was so helpful help sorted everything out for our family holiday lovely lady very friendly highly recommend

TUI Holiday Superstore

Hi Gail, thank you so much for leaving a review we really do appreciate it

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Natalie Wilson 3 months ago

Fantastic experience: We have just booked our wedding today with katy she was really helpful,professional and easy to understand and she had lots of patience to help us find our perfect wedding we would highly recommend tui for your perfect wedding day thank you katy

TUI Holiday Superstore

CONGRATULATIONS!!! We are delighted you chose us to book your special day, thank you so much for leaving this review, we really do appreciate it

Terri Webster 3 months ago

Fantastic experience: Myself and my mother in law visited today to book our family holiday for next year. Thank you Katy for all of your help today. You are a credit to TUI and they definitely need a store full of Katy's! Katy was very friendly, so helpful and understanding of our needs and was really excited for us. We had a lovely chat about all things holiday and we walked away with smiles on our faces as it was an absolute pleasure to meet and deal with Katy. Her enthusiasm and big smile were definitely infectious! Thanks again Katy you are a star! Terri & Lynn

TUI Holiday Superstore

Hi Terri , thank you so much for leaving this review we really do appreciate it

sue hewitt 4 months ago

Fantastic experience: I was passed through to Eve when our local shop was busy ,she booked the holiday very efficiently, no fuss ,.We went through the booking together ,I confirmed the details where correct and booked the holiday Thank you Eve for making it so simple, no stress M Hewitt

TUI Holiday Superstore

Hu Sue , thank you so much for leaving this review, we really do appreciate it

pete saxton 4 months ago

Fantastic experience: Lauren helped us every step of the way when booking our holiday. She was very patient when getting our details correct for the computer a credit to your business well done..thanks Peter Saxton.

TUI Holiday Superstore

Hi Pete , thank you so much for taking the time to leave a review we really do appreciated it

Oliver Bailey 4 months ago

Fantastic experience: booked holiday with lauren very helpful

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TUI Holiday Superstore

Hi Oliver, thank you so much for leaving a review we really do appreciate it

Dylan Atkins 4 months ago

Fantastic experience: Fantastic Staff. Could not be more willing to help.

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TUI Holiday Superstore

Hi Dylan , thank you for leaving a review we really do appreciate it

Nella 4 months ago

Fantastic experience: Tom was incredibly helpful and friendly.

TUI Holiday Superstore

Hi Nella, thank you for taking the time to leave a review! I loved reading your comments, and I know Tom will too. We look forward to seeing you again soon.

Maurice Haythorne 4 months ago

Fantastic experience: Booked holiday today with Eve very good deal

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TUI Holiday Superstore

Thank you so much for leaving this review Maurice , we really do appreciate it .

Damian Parkes 4 months ago

Fantastic experience: Friendly service and helped arrange some currency for my holiday

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TUI Holiday Superstore

Thank you for your Review Damien, Its greatly appreciated, Look forward to seeing you again soon.

Dionne Bennett 4 months ago

Fantastic experience: Book my recent holiday in the shop, would highly recommend visiting. The staff are very friendly and helpful.

TUI Holiday Superstore

Hi Dionne, thank you so much for leaving this review, we really do appreciate it

Sarah Curry 4 months ago

Fantastic experience: Excellent customer service and the manager Kathie was brilliant she knows her stuff.

TUI Holiday Superstore

Hi Sarah , thank you so much for your feedback !

Aylish Brady 4 months ago

Fantastic experience: Thanks so much to Alice who was super helpful and friendly when I came into store the other day. Can’t thank her enough for all her help when we were looking to book our summer holiday!

TUI Holiday Superstore

Hi Aylish, thank you for taking the time to leave a review! I loved reading your comments, and I know Alice will too. We look forward to seeing you again soon.

Russell Thompson 4 months ago

Fantastic experience: Amazing service from this store. The staff are friendly, welcoming and knowledgable. Always have a great experience in this Tui store. Keep up the great work

TUI Holiday Superstore

Thank you Russell for leaving this review , we look forward to seeing you again soon

Jackie Hinds 4 months ago

Fantastic experience: Great service by Jenny , sorted my trip out professionally and quickly and nothing was too much trouble. Will most definitely return next year. Thank you.

TUI Holiday Superstore

Thank you for leaving a review Jackie , we really do appreciate it

Gary Chant 4 months ago

Fantastic experience: Booked a p@o cruise fantastic services. Very knowledgeable and helpful. Big thank you to Lauren Chant for all your help

TUI Holiday Superstore

Hi Gary , we really appreciate the review , Lauren will be thrilled !

MooMooMaGooBoo Cow 4 months ago

Fantastic experience: Lauren and Jenny have been a big help booking our holiday due to our very little knowledge and experience on holidays and flights these 2 have given a great help suggesting places to go and activities to do, thanks a lot!

TUI Holiday Superstore

Thank you so much for taking the time to leave this fab review! We really do appreciate it

Laura Showell 4 months ago

Fantastic experience: Amazing service from Tui as always. Katy really made sure my trip to corfu with my children was one to remember.I will be forever grateful

TUI Holiday Superstore

HI Laura, thank you for taking the time to leave a review! I loved reading your comments, and I know Katy will too. We look forward to seeing you again soon.

Denise Gould 4 months ago

Fantastic experience: Rebecca has been so helpful and informative with our holiday. Taken the trouble to guide us through all our questions. Will definitely book with TUI again due to this

TUI Holiday Superstore

Thank you Denise , Becky will be thrilled with this review !

gbpauluk 4 months ago

Fantastic experience: We visited Tui Drakehouse House today we had a no fuss approach as usual from this store., we booked a holiday with Katy Bush who was very professional and offered lots of advice and information on our destination, she was a friendly lovely lady and would not hesitate to book with her again.

TUI Holiday Superstore

Thank you so much for leaving a review, Katy will be thrilled

Ian Stevenson 4 months ago

Fantastic experience: Cathey the branch manager was fantastic with me and my partner in booking our holiday and trying to sort our cancelled one I can't not thank her enough .. Also Arabella who unfortunately has left now was fantastic as well big miss in my opinion from that store . Will always travel that little bit thurther away to book in that store

TUI Holiday Superstore

Thank you for your 5* review its greatly appreciated, Kathie and Arabella will be so pleased. :-)

jade longden 4 months ago

Fantastic experience: Eve has been a superstar with booking my family holiday for next year :) I had lots of questions which she looked into and sorted for me to make the holiday as i wanted it. Thank you once again Eve for your excellent customer service and for helping me book my dream holiday.

TUI Holiday Superstore

Hi Jade, thank you for taking the time to leave a review! I loved reading your comments, and I know Eve will too. We look forward to seeing you again soon.

Alison Chant 4 months ago

Fantastic experience: I can highly recommend TUI superstore at Crystal peaks. Very polite, patient and knowledgeable. We booked a P&O cruise through Lauren Chant at this store. Excellent price too. Thank you TUI.

TUI Holiday Superstore

Hi Alison , thank you so much for leaving a review , Lauren will be delighted !

Sue Peak 4 months ago

Fantastic experience: My elderly family have just booked in your store and feedback was amazing from start to finish . They valued the knowledge of the advisor Emma and said she really took care of them . Not everyone wants to book online so this makes a real difference - Thankyou :)

TUI Holiday Superstore

Hi Sue , thank you so much for taking the time to leave a review , Emma will be delighted !

denim port 4 months ago

Fantastic experience: We recently visited the TUI Sheffield Superstore and had the pleasure of being assisted by Karen. From the moment we walked in, Karen was incredibly welcoming and attentive. She took the time to understand exactly what support we needed and went above and beyond to help us. She patiently answered all of our questions and made sure we were fully informed about all the options available. Her professionalism and genuine compassion made our experience as stress free as possible. If you need support with anything, i would highly recommend speaking with Karen from TUI sheffield superstore. We are really grateful for the support you’ve given us today.

TUI Holiday Superstore

Thank you so much for this review, we really do appreciate it. Karen will be thrilled

Nikki Hazel Russell 4 months ago

Fantastic experience: We have just been and booked our forth holiday at this store and we were welcomed with a huge smile and asked about our holiday we have just returned from. They were genuinely interested and wanted to make sure everything had run smoothly with the welfare package they had put in place to support me. Charlene was so friendly and helpful nothing was too much trouble. Wouldn’t even think of going anywhere else.

TUI Holiday Superstore

Thank you for leaving a review Nikki, Its greatly appreciated, Charlene will be so pleased. :-)

Jacqueline Chant 4 months ago

Fantastic experience: We used Lauren Chant to book our cruise. She was so pleasant, helpful and knowledgeable. Very efficient. We were sorted in no time at all. Will definitely book through her again. Excellent

TUI Holiday Superstore

Hi Jacqueline , thank you so much for leaving this review , Lauren will be delighted

Wendy Ridley 4 months ago

Fantastic experience: The website wasn't connecting and I couldn't complete my holiday booking. I telephoned and was connected to Eve at Sheffield Superstore. She was polite and extremely helpful. She looked into the issue and completed my booking. It was lovely to speak to someone who was both friendly and efficient, and genuinely went out of her way to give great customer service. Thank you Eve!

TUI Holiday Superstore

Hi Wendy, thank you for taking the time to leave a review! I loved reading your comments, and I know Eve will too. We look forward to seeing you again soon.

jourdan storey 4 months ago

Fantastic experience: Just wanted to say thank you to Kathie from the Sheffield branch who we booked our last holiday with. Her honestly, knowledge and manner made the whole experience so easy and made us super excited for our holiday. Thank you Kathie, we will be back for our next for sure!

TUI Holiday Superstore

Hi Jourdan , thank you so much for leaving the review , we really do appreciate it

Fallon Barton 4 months ago

Fantastic experience: Visited the store to book our family holiday and was met by the most pleasant and vibrant lady, Alice. She was very knowledgeable on all destinations we had shortlisted and answered all our questions impartially. I recommend all to visit if wishing to book a holiday, and ask for Alice.

TUI Holiday Superstore

Hi Fallon, thank you for taking the time to leave a review! I loved reading your comments, and I know Alice will too. We look forward to seeing you again soon.

Shaiyan Moss 4 months ago

Fantastic experience: We were very grateful for Karen’s help from TUI at Drakehouse, she made our visit to the store very pleasant and she offered us a lot of support. Perfect customer service, thank you. If you have a query or need support I recommend that you go to a TUI store rather than phoning up the general number on the TUI website.

TUI Holiday Superstore

Hi Shaiyan , thank you so much for leaving this lovely review, Karen will be thrilled

Wendy Jones 5 months ago

Fantastic experience: Great staff so helpful will book again from here and close by thank you Becky x

TUI Holiday Superstore

Thank you Wendy, Thats lovely to hear. See you again soon

Craig Buck 5 months ago

Fantastic experience: Katy was absolutely amazing, she listened to what I was looking for and made it happen. Thank You Katy for going the extra mile and we will 100% be back to book again!!

TUI Holiday Superstore

Hi Craig, thank you for taking the time to leave a review! I loved reading your comments, and I know Katy will too. We look forward to seeing you again soon.

Jackie Hyde 5 months ago

Fantastic experience: Just booked a holiday to Parga for 7 nights allinclusive in a beautiful hotel, thanks to the expert advice of Katy who has a wealth of knowledge of various holiday destinations, thank you so much for helping us book our first 5star holiday, you are a star love,

TUI Holiday Superstore

Hi Jackie, thank you for taking the time to leave a review! I loved reading your comments, and I know Katy will too. We look forward to seeing you again soon.

Raquel Hoyland 5 months ago

Fantastic experience: Katie was brilliant helping us find and book our holiday. She was incredibly patient with us all and she was very helpful and kind.

TUI Holiday Superstore

Hey Raquel, thank you for taking the time to leave a review! I loved reading your comments, and I know Katy will too. We look forward to seeing you again soon.

Will Fox 5 months ago

Fantastic experience: Walked into the store apprehensive about changing our holiday. Rebecca helped me and my partner change our holiday to a cruise, and went above and beyond to ensure this stressful situation was dealt with swiftly and efficiently.

TUI Holiday Superstore

Thank you so much Will , Becky will be delighted with this feedback

Tim 5 months ago

Fantastic experience: Went into TUI- Drake House yesterday morning looking for a short last minute holiday for me and my wife, after a very pleasant hour with Katy who far exceeded my expectations was very knowledgeable and efficient, she sorted every thing out for us and made the process very simple, came out a very happy person with a four day Cyprus break at the right time and at the right price. thank you Katy, thank you Holiday Superstore.

TUI Holiday Superstore

Hi Tim, thank you so much for the 5* review! I'm delighted you had a great experience. We look forward to seeing you again soon.

Emma Hopkins 5 months ago

Fantastic experience: Fantastic service by Katy! Katy spent roughly nearly 4 hours searching all different holidays till we found the right one. Nothing wasn't to much trouble at all. Katy was so polite, kind & was fantastic at her job. Definitely be going again to book another holiday.

TUI Holiday Superstore

Hey Emma, thank you for taking the time to leave a review! I loved reading your comments, and I know Katy will too. We look forward to seeing you again soon.

leanne sharpe 6 months ago

Fantastic experience: Great service from Lauren. Highly recommend

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TUI Holiday Superstore

Thank you for your 5* Review its really appreciated.

Lucy 6 months ago

Fantastic experience: I spoke to Katy and she was brilliant. Nothing was too much trouble and she provided a knowledgeable, helpful and efficient service! Thank you!

TUI Holiday Superstore

Hi Lucy, Thank you so much for your review, Its much appreciated, Katy will be pleased.

Hannah Teasdale 6 months ago

Fantastic experience: Can't recommend Rebecca enough - she made the whole experience of booking me and my fiancé's honeymoon such a delight, we practically skipped out of the store. Thank you so much Rebecca!! ☺️

TUI Holiday Superstore

Hi Hannah, thank you for taking the time to leave a review! I loved reading your comments, and I know Rebecca will too. We look forward to seeing you again soon.

rachael jackson 6 months ago

Fantastic experience: Just like to say a massive thank you to katy who works at Tui she sorted our holiday out and put me at ease when I was freaking out about booking last minute lol we finally got there and booked one today ☺️ such a lovely lady so kind and helpful

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TUI Holiday Superstore

Hi Rachael, thank you for taking the time to leave a review! I loved reading your comments, and I know Katy will too. We look forward to seeing you again soon.

Sam Hudson 6 months ago

Fantastic experience: A MASSIVE shout out to Karen. She was a huge help when looking for something different. I’m so use to breaks in Spain, but I was earning for something a little different. I’m a little picky where I go, but she was an absolute pleasure in helping me find somewhere. Cape Verde was somewhere she mentioned but I knew very little about. She took the time to show me and even had first hand experience in travelling there herself, her own pictures gave me a real insight into what to expect. So I booked on the spot! The excursions available were such a breath of fresh air to do whilst I was there, from horse riding, quad hiring, zip-lining. The entire location was perfect! The help and first class customer service gives you the reassurance you need when booking a package holiday, making you want to use TUI again for my next holiday! :-)

TUI Holiday Superstore

Hi SamThank you so much for this excellent review! Karen will be delighted you took the time to send this feedback , we look forward to seeing you again soon

Nicole Parkes 6 months ago

Fantastic experience: I had an incredible experience booking my last-minute holiday to Cyprus thanks to Lauren's exceptional customer service. She went above and beyond to answer all my questions promptly and efficiently. Not only did she ensure that I got great seats on the plane, but she also made the entire booking process seamless and stress-free. Her professionalism and attention to detail truly impressed me. Thanks to Lauren, I am now looking forward to a wonderful vacation in Cyprus with peace of mind. I highly recommend her service to anyone looking for outstanding customer care! ✈️

TUI Holiday Superstore

Hi Nicola , thank you so much for this lovely feedback , Lauren will be delighted to read this . We look forward to seeing you instore again soon

Karl Ortton 7 months ago

Fantastic experience: Me and my wife Would highly recommend TUI. David Crabtree especially He was so knowledgeable and helpful and went above and beyond to help us with anything we needed. He took all the stress out of booking or first ever family holiday abroad we can’t thank him enough for everything he’s done will definitely be booking with David again

TUI Holiday Superstore

Hi Karl, thank you for taking the time to leave a review! I loved reading your comments, and I know David will too. We look forward to seeing you again soon.

Gavin Richardson 7 months ago

Fantastic experience: I have just booked a holiday to Ibiza for myself and my son. I dealt with Chelsi who couldn’t have made the experience any easier. Great experience and customer service. Highly recommended both TUI and Chelsi.

TUI Holiday Superstore

Hi Gavin, thank you for taking the time to leave a review! I loved reading your comments, and I know Chelsi will too. We look forward to seeing you again soon.

Sue Carter 8 months ago

Fantastic experience: David was extremely helpful

TUI Holiday Superstore

Hi Sue, thank you for taking the time to leave a review! I loved reading your comments, and I know David will too. We look forward to seeing you again soon.

mandy gibbons 8 months ago

Fantastic experience: We have been travelling with tui for years even when it was thomson we always book instore maily parkgate Rotherham but when I've been into tui at crystal peaks the staff go above and beyond to help you Lauren is a very polite understanding and knows her job she goes above and beyond to make your holiday a specil one I can't wait to get back on that dreamliner in Aug dominican republic I did booked once before online and had the same treatment but if i had a enquiry i had to do it all online are over the phone nothing to do with the girls instore so only 5 ☆ from me regularly travler

TUI Holiday Superstore

Hi Mandy, thank you for taking the time to leave a review! I loved reading your comments, and I know Lauren will too. We look forward to seeing you again soon.

Lisa Coupe 8 months ago

Negative experience: Poor knowledge of holidays from booking, had to prove the holiday was available with tui and then prove that 2 bedroom villas were an option at the resort. Sales rep had to be shown how to access their partner agency site to book the holiday and then we were sold upgraded flights on british Airways neen advised no additional costs now to now be told we need to pay an extra £600 to choose to sit together as a family, had we been advised of this additional charge unless you want to wait until 24 hours before your flight, we wouldn't have upgraded to premium economy. Please check all the additional costs and get in writing as proof as this has spoilt out holiday which we have saved for many years. We went to tui for there supposed expertise and clear outline of costs, but we will never use again and highly recommend going elsewhere that advises there customers better

TUI Holiday Superstore

We're sorry to hear about your experience in-store, this has been passed on and we will be in touch shortly to discuss this further.

maureen lomas 8 months ago

Fantastic experience: We have booked our holidays here. Emma was so patient and helpful. Cheerful and welcoming staff here. Can't praise them enough. Thanks to Chelsea too for printing our boarding passes.

TUI Holiday Superstore

Hi Maureen, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

Jo Moore 8 months ago

Fantastic experience: Just wanted to thank David for his assistance in booking our first family holiday in 5 years. He was friendly and knowledgeable about the destinations and hotels we were looking at which made our experience easier. Thank you!

TUI Holiday Superstore

Hi Jo , thank you so much for leaving a review for us , David will be delighted with these comments

Hannah Bird 8 months ago

Fantastic experience: I have been wanting to book a holiday for next year, but as I am pregnant I have had 1 million questions and luckily I have had the lovely Lauren to help me and my husband out in answering the questions I have had, and finding great hotels for us! I cannot wait to go abroad next year with my husband and baby! Thanks TUI & Lauren!! X

TUI Holiday Superstore

Hey Hannah, thank you for taking the time to leave a review! I loved reading your comments, and I know Lauren will too. We look forward to seeing you again soon.

Hazel Ford 8 months ago

Fantastic experience: Went in to TUI at Drakehouse this morning to book a couple of holidays for later this year and early next year. Katy was very helpful, informative,friendly and efficient. All our requests were dealt with. She gave us the time we needed and did not rush us in any way. She is definitely a people person. Will aim to see her when we book another holiday. Thanks Katy

TUI Holiday Superstore

Hi Hazel , thank you so much for leaving this review for Katy we really so appreciate it

Lauren Riley 8 months ago

Fantastic experience: Visited this store yesterday and was greeted in a very friendly manner. Rebecca Jones then helped me find the most perfect holiday for my family, she was simply amazing and I’m extremely grateful for her service. She listened to what I wanted and provided me with the best holiday. She’s an absolute credit to your company and I will only be booking my holidays with her in the future. Thank you so much

TUI Holiday Superstore

Hi Lauren , thank you so much for leaving this review , Becky will be delighted !

Malcolm Gladwin 8 months ago

Fantastic experience: Booked a holiday last week with Emma and as always she was lovely. Very efficient, friendly and helpful. She always looks after us when we book a holiday and makes us feel very confident with our holiday. We have been booking all our holidays at this store for many years. All the staff are so friendly and helpful. Wouldn't go anywhere else.

TUI Holiday Superstore

Hi Malcolm, thank you for taking the time to leave a review! I loved reading your comments, and I know Emma and the rest of the team will too. We look forward to seeing you again soon.

Gemma Hague 8 months ago

Fantastic experience: I had a great experience when booking my family honeymoon with Katy. With young kids in tow we wanted somewhere special but not too far away and were really struggling to choose a destination. Katy offered us loads of guidance and helped us decide on Dubai and it was absolutely perfect. Katy ensured the hotel knew we were celebrating and her service was fab at every point. Would definitely recommend

TUI Holiday Superstore

Hi, Gemma thank you for taking the time to leave a review! I loved reading your comments, and I know Katy will too. We look forward to seeing you again soon.

Dean Hinchsliff 9 months ago

Fantastic experience: TUI Drakhouse - Rebecca Jones; Rebecca is a credit to TUI as an organisation and is very customer centred. Rebecca was very helpful, knowledgeable and super friendly! Rebecca is the one to approach, when booking a holiday at TUI Drakehouse Andy Reaney

TUI Holiday Superstore

Hi , thank you so much for the 5* review! I'm delighted you had a great experience. Becky will be delighted too... We look forward to seeing you again soon.

Susan Postlethwaite 9 months ago

Fantastic experience: We called into the store to book a holiday and we were advised by katy she found us exactly what we wanted she was polite and very professional and made booking a holiday fun and very easy would definitely book with katy again thank you very much katy

TUI Holiday Superstore

Hi Susan , thank you so much for taking the time to write a review for us , Katy will be delighted with this feedback !!

Jill Cowen 9 months ago

Fantastic experience: Just returned from a fantastic holiday to Dubrovnik booked by Katy on her recommendation. This was the best hotel position for all our needs and the 3 excursions that Katy recommended were amazing. We'll definitely return to Croatia and we'll return to Katy at Tui Drakehouse for her expertise when booking our next adventure.

TUI Holiday Superstore

Thank you so much Jill for leaving this amazing review, Katy will be delighted to read it

Alan Rattenbury 9 months ago

Fantastic experience: We booked a family holiday for 14 this morning with Emma and we had wonderful service and advice. She made the booking very easy.

TUI Holiday Superstore

Hi Alan , thank you so much for leaving this review , we are so glad you found Emma helpful , she will be delighted with this comment!

Lisa Parker 9 months ago

Fantastic experience: Recently booked a holiday to Majorca with Katy at TUI... what a pleasant experience! I usually book my own holidays online but after going in to store, Katy was so friendly and found us a competitive price for what we were looking for… ended up booking there and then! Smooth and stress free experience, would definitely recommend.

TUI Holiday Superstore

Thanks Lisa for this amazing feedback , we are so pleased and Katy will be delighted

Bazzy B 10 months ago

Negative experience: I went in a couple of times now for different reasons, One time was to see what help they was regarding taking a wheelchair. I was told because I booked it on there app, That they couldn't do anything told me I had to ring up instead. I asked them if they could give me a contact number, They said NO!!! What kind of customer service is that!! If you got a problem regarding your holiday they don't give a toss if you booked it on they're website or app.

TUI Holiday Superstore

Hi , I am really sorry your visit did not reach up to your expectations we always aim to serve every customer the same way whichever channel they booked through . Please feel free to get in touch so we can help you with your query

Lee Howe 10 months ago

Fantastic experience: Popped in with a friend to book a short break. Katy was very helpful especially for the requirements we were looking for. Katy sorted a lovely holiday in calla bona,majorca. All booked thank you Katy. Drakehouse.

TUI Holiday Superstore

HI Lee, thank you for taking the time to leave a review! I loved reading your comments, and I know Katy will too. We look forward to seeing you again soon.

Michaela Lomas 10 months ago

Fantastic experience: Booked my holiday with Samantha and can’t recommend her enough! She’s a ray of absolute sunshine and made my booking experience so special and easy. Wouldn’t go anywhere else to book, Sam and the team at Drakehouse are the best! Thank you very much

TUI Holiday Superstore

Hi Michaela , thank you so much for taking the time to review , Sam will be delighted with the comments !

Nathan Ramsden 10 months ago

Fantastic experience: Jennifer helped us book our lads holiday and made it way easier and cheaper for us and worked round what we all wanted. She helped with any problems and got them sorted straight away ! Top lass

TUI Holiday Superstore

Hi Nathan , thank you so much for taking the time to write a review , Jenny will be delighted!

Leigh Clarke 10 months ago

Fantastic experience: Booked today for our next cruise for 2025. Arabella was very helpful & patient. All the staff are brilliant nothing is too much trouble and would recommend this store to anyone wanting to book a holiday.

TUI Holiday Superstore

Hi Leigh , Thank you so much for writing a review , we are always happy to see you in store !

Debbie Freeman 11 months ago

Fantastic experience: We booked a holiday today at TUI Drakehouse. Katy booked our holiday; she was so helpful.

This review has been automatically translated. | See original text
TUI Holiday Superstore

Hi Debbie, , thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

Holly Brown 11 months ago

Fantastic experience: Had a lovely experience with Katy she handled booking for a big so well while giving us a giggle

TUI Holiday Superstore

Hi Holly, thank you for taking the time to leave a review! I loved reading your comments, and I know Katy will too. We look forward to seeing you again soon.

gerald mallen 11 months ago

Fantastic experience: Visited TUI Drakehouse today and were greeted by Katy, who was extremely friendly and helpful and very professional. Thank you Katy for a lovely experience, we will hopefully be back to book with you again soon

TUI Holiday Superstore

Hey Gerald, thank you for taking the time to leave a review! I loved reading your comments, and I know Katy will too. We look forward to seeing you again soon.

Katie Jones 11 months ago

Fantastic experience: Had been searching online for a city break and with so many options out there it was too confusing. Went in to store and spoke to Rebecca who was amazing! helped us plan out our trip and the routes to take with a perfect location for the hotel. We’d not realised how far out the ones we’d been looking at were but Rebecca sorted it all for us and booked all the extras we needed in one. Will always come back to book here :D

TUI Holiday Superstore

Hi Katie Thank you for leaving this review we really do appreciate it

Amber Ashton 11 months ago

Fantastic experience: I had a great morning booking my holiday to Mexico. I couldn’t have done it without the lovely Katy who gave me all the information on the location as well as lots of fun things to do when we get there! She was lovely and I will come back to TUI to book my next one!!!

TUI Holiday Superstore

Thank you Amber for taking the time to write a review for us , Katy will be delighted to read this !

Jean Bailey 1 year ago

Fantastic experience: Booked in store with a lovely sales assistant Tom, really quick and easy would recommend

TUI Holiday Superstore

Hi Jean , Tom will be so pleased to read this review , thank you so much . We look forward to seeing you again soon

Loren Parkinson 1 year ago

Fantastic experience: Just booked here and so happy with the service! Jennifer was amazing from start to finish and will not book anywhere else 10/10

TUI Holiday Superstore

Hi Loren , thank you so much for writing a review , Jenny will be thrilled . We really appreciate the feedback

Lewis L 1 year ago

Fantastic experience: Eve was extremely helpful when booking our holiday to Jamaica. She was extremely helpful finding us the best hotel for the best price! She was able to find an excellent resort that suited our needs. We would highly recommend booking your holiday with Eve

TUI Holiday Superstore

Hi Lewis, thank you for taking the time to leave a review! I loved reading your comments, and I know Eve will too. We look forward to seeing you again soon.

Lauren Croll 1 year ago

Fantastic experience: Eve was fantastic! Booked a family holiday with ease. Explored lots of options and changed our minds multiple times but Eve accommodated us with a big smile. Thank you! We can't wait!

TUI Holiday Superstore

Hi Lauren , thank you so much for taking the time to write a review , Eve will be delighted !

Olivia Boulton 1 year ago

Fantastic experience: Booked my holiday with Chelsi who was a great help and a fantastic asset to your team! Thanks again Chelsi ☺️

TUI Holiday Superstore

Hi Olivia, thank you for taking the time to leave a review! I loved reading your comments, and I know Chelsi will too. We look forward to seeing you again soon.

Casey Flood 1 year ago

Fantastic experience: I was greeted by a lovely worker called Chelsi who was so welcoming and more than happy to help. She sorted out my holiday and was more than happy to talk me through it all, she was very knowledgeable, professional and easy to talk to. Great customer service- will be returning! :)

TUI Holiday Superstore

Hey Casey, thank you for taking the time to leave a review! I loved reading your comments, and I know Chelsi will too. We look forward to seeing you again soon.

izzi wagstaff 1 year ago

Fantastic experience: Chelsi was amazing at helping me find my holiday!

Kate Stacey 1 year ago

Fantastic experience: Had a great experience at TUI superstore Sheffield with Chelsi!!! What an incredible asset to the team, she was extremely informative and very helpful when booking our holiday.

TUI Holiday Superstore

Hi Kate, it's amazing to read this review! thank you so much for taking the time to write it , we look forward to seeing you again soon

Dawn Fairchild 1 year ago

Fantastic experience: Would like to say a big thank you to Katy Bush at Drakehouse superstore a lovely professional lady. She was very considerate and helpful with the booking process today. She is an asset to Tui. Again a pleasure to visit the shop rather than try and do it all myself. Thank you so much Katy from both of us xx

TUI Holiday Superstore

Dear Dawn, thank you for taking the time to leave a review! I loved reading your comments, and I know Katy will too. We look forward to seeing you again soon.

Amber Rutter 1 year ago

Fantastic experience: We came in for advise on booking a holiday and Che dealt with us. He was brilliant, answering all our questions and nothing was too much trouble. We'll definitely be booking with Che next time

TUI Holiday Superstore

Hi Amber , Thank you so much for taking the time to write a review .It is always a pleasure to read such positive feedback and Che was delighted tooWe look forward to seeing you again soon

Dave Steer 1 year ago

Fantastic experience: Been instore today and served by Chelsea. Amazing service and knowledge. Nothing was too much trouble.

TUI Holiday Superstore

Hi Dave, thank you for taking the time to leave a review! I loved reading your comments, and I know Chelsea will too. We look forward to seeing you again soon.

Kelly Brummitt 1 year ago

Fantastic experience: I can't recommend this place enough. As a family we have used tui at drakehouse for years to book our holidays and the staff cant ever do enough for you, we have just got back from another amazing holiday (Egypt this time) which was recommended by the lovely Jenifer (by the way she is amazing) and what a lovely holiday we had. The staff here go above and beyond for you with personalising your holidays to your needs Jenifer now know how fussy my boys have got with holidays and she personally finds the perfect place with them in mind and as a parent she knows how important it is for me if my kids are happy so am I. cant wait to book our next adventure with you.

TUI Holiday Superstore

What an amazing review Kelly ! Thank you so much for taking the time to post this . Jenny will be thrilled to read this too . Looking forward to seeing you again soon

jake bullus 1 year ago

Fantastic experience: The reception from David Crabtree was excellent and he was helpful with sorting out my holiday. He was amazing help with booking our holiday and telling me the information i needed , just want to say a big thanks to him for amazing customer service and making sure we were happy with it all, amazing worker and exceeded all expectations.

TUI Holiday Superstore

Hi Jake , thanks you for writing this review it is really appreciated

Natasha lowe 1 year ago

Fantastic experience: The reception from David Crabtree was excellent and he was an absolute pleasure to talk to. He was amazing help with booking our holiday, just want to say a special thanks to him for amazing customer service and making sure we were happy with it all, amazing worker and exceeded all expectations. :)

Steve Beal 1 year ago

Fantastic experience: Walked straight in and spoke with Jennifer to find a holiday for me and my son after seeing a Facebook post. Looked at a few options and was given two brochures. Very friendly and excellent advice, even got offered a drink! Heading back in to book our holiday this week ☀️

Russell Boldock 1 year ago

Fantastic experience: Just dealt with Jen (Duty Manager). Fantastic service. Showed empathy to our situation and solved the problem with great care. Brilliant service. Can't thank her enough.

Sarah Burton 1 year ago

Fantastic experience: We are helped by a staff member called Katy Bush - she was so supportive and knowledgeable. She helped us to find the perfect holiday for us and we can’t wait. She was able to answer all of our questions. Really positive experience, we will definitely be back to book future holiday. Thank you

TUI Holiday Superstore

Hi Sarah , thank you for taking the time yo write a review for Katy , we look forward to seeing you in store again soon

Adam Younge 1 year ago

Fantastic experience: Holiday was brilliant and everything was taken care of for us by TUI member Amber Barnes will use again

Shannon Barnes 1 year ago

Fantastic experience: Had a fabulous holiday and over all experience when booking with Amber Barnes at Tui. Nothing was too much trouble and Amber went above and beyond to ensure all our requirements were met. The whole process was made quick, easy and smooth. Will definitely be a return customer!

TUI Holiday Superstore

Hi Shannon , thank you so much for leaving this review , we all really appreciate it

Hannah 1 year ago

Fantastic experience: Nothing was to much for Becky , will be back again to book our next one thanks again!!

TUI Holiday Superstore

Hi Hannah, thank you for taking the time to leave a review! I loved reading your comments, and I know Becky will too. We look forward to seeing you again soon.

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