PetsPyjamas

Negative experience: Really poor service.cannot get through to anyone on the phone. Honestly considering if it is a scam company

Fantastic experience: This was the first time I’ve used your website luckily a friend recommended you to me. I will defiantly use you again and I’ve already recommended you to another friend. I had a very positive experience. Sam Glynn the Pet Travel Expert I delt with was extremely helpful and knowledgeable. I particularly liked that she took my details including the name of the hotel I was interested in booking and rather than keeping me waiting on the line she contacted the hotel and rang me back. I’m looking forward to my first hotel stay with my beautiful little dog.

Negative experience: Terrible customer service. I wrote more than a month ago to ask for changes in our booking that is on the 19th of October. Different people answer the same email so you need to keep explaining, still today I don't know if they have changed the booking, not, I also got an email talking about cancellation that I didn't ask for. STEAR CLEAR OF THIS COMPANY.

Negative experience: Shockingly poor experience with this company. We were double booked (this companies fault,not ours) but we only found this out by pure luck,as we hadn't received our discount code for the ferry. Five days of chasing,as they don't answer the phone or call back when they say they will, then highlighted the double booking! By this time the available places for our required dates had reduced alot. Nothing they had available ( 3 choices) was suitable so we asked for a refund! We were promised it back ASAP, but the refund took 14days!! Even after several more phone calls and promises! Unfortunately once the refund was received we had 24hours to book somewhere and Unfortunately there was nothing available. So thanks to the clowns that run PETSPYJAMAS we have had no holiday this year! And they simply didn't care one bit! Don't use this company if you have any hope of a stress free booking, or any compassion if things go wrong. They simply don't have any! Reply to your response. Why would I reach out to customer support? There was no customer support the first time round so doubt it would be any different the 2nd time round would it. Just a copy a paste reply, which confirms my previous comments. One other thing is I'm not a customer of yours and never will be after my experience. I will be making sure all of your advertisements in the various dog clubs are removed! You simply don't treat customers like you did!

Negative experience: Dreadful service. I booked a weekend break for me, my daughters and dog. We were quoted a price and paid the full amount. The next day, I had an email to say that the price was incorrect and that it was double the amount they quoted! I therefore had to cancel and 15 days later, still haven't had my £800 back despite sending frequent emails. Reading other reviews, this seems to be a pattern - AVOID!

Fantastic experience: Great informative site & communication from their colleagues. We stayed at the Battlesteads in Northumberland and everything was as they described & better! The facilities great & all the staff and people in the village were very friendly, great atmosphere! Food amazing, great dog walks from the front door. Walter loved his welcome pack! We were looked after as well, coffee, teas, selection of milks, cookies & a bowl of fresh fruit! Amazing chef ( 8 course taster a must!) and great selection of drinks, what more could you want, already rebooked Thank you Pets pyjamas!

Fantastic experience: Great customer service. I had to change date of booking & Paul sorted this for me very promptly. I would defo book with them again.

Fantastic experience: Fantastic customer service from Paul! We had to reschedule our booking due to unforeseen circumstances 7 days before we were meant to go away… Paul helped sort this out straight away with no problems! I will definitely use them again!

Fantastic experience: I have booked an ovenight stay with my family to celebrate my sisters Birthday, it was really important that my dog Ruby was part of this. Donna was very helpful and all the information was in the text and email followed up by a telephone call which made it more personal.

Negative experience: Rubbish! Had to cancel as my parents got very sick, and they have stated the refund will be 28 working days! I appreciate this is in T&C however in this modern age everything is quicker, RUDE horrible email exchange from Paul! Won’t ever use again which is a shame as had planned another four trips with them this year, avoid at all costs! Will review on every platform to make sure others aren’t booking with such a horrible company

Negative experience: Was quoted a price which was then increased once our deposit was made. This was because they quote before confirming with the hotel. We cancelled our booking with PJ and booked directly with the hotel. We saved ourselves a lot of hassle and quite a bit of cash. I recommend you check with your hotel and book direct if you can.

Fantastic experience: Joanne was fantastic. Very responsive to our family circumstances and sorted everything out quickly, sensitively and efficiently.

Fantastic experience: Booked a 2 night stay at a fantastic hotel using Pets Pyjamas. The customer service is excellent and very responsive. Great service and excellent range of pet friendly get aways. Highly recommend and will always use for our pet friendly holidays in the future.

Fantastic experience: So far so good with the service from PetsPyjamas, very helpful, speedy and attentive service from Joanne in looking at a variety of dates and options and helping us book.

Fantastic experience: Joanne was amazing helping with making sure I got the best quote and checking I would receive all the benefits from the package would definitely book using this company again.

Fantastic experience: Joanne was very quick to send me a dedicated link to book our trip away. Very excited for my birthday weekend now

Fantastic experience: Just wanted to say how amazing it was speaking to Zahraa and how easy it was to making booking. I am Dyslexic and some times are not easy to find. Zahraa was just the best and was very patience with all my questions and needs. So just wanted to big Thank you to her and her team. I am looking forward to the venue and I'm sure what is to come will be amazing too. If you there is like employee of the month I most certainly would hope she would get it.

Fantastic experience: Jodie was very responsive and helpful in supporting my holiday booking :) It's great to know we're going to a 'definitely dog friendly' venue and there won't be any unexpected added costs :)

Positive experience: I found out about the error of the money over the wkend so nothing was open. I did try & sort it by a virtual assistant. I later received an email to say it had been sorted, but by then I had sent more money which I am waiting to receive back. Perhaps the site should wait before harassing customers, as it did say it could take up to 4 days for the money to be taken. Depending on how this 1st holiday goes, depends on whether we use this site again.

Fantastic experience: Paul Jackson provide quick, friendly and helpful service- great asset to the customer service team. Looking forward to our stay :)

Fantastic experience: Emailed Pets Pyjamas recently as I couldn't input a gift voucher code as well as a discount code and spoke to Paul, who replied very quickly and sorted my issue within just a few emails. Very helpful and good customer service.

Negative experience: The whole process was very good, however emails were sent to my junk email and therefore I didn’t at first see a discount code for my first order. Therefore I was unable to claim the £25 discount, which is disappointing.

Negative experience: Totally ruined our holiday in my opinion. The hotel was dirty, shabby and dated. Reported this to PetsPyjamas, along with photos, and they couldn't care less. Keep fobbing us off. Customer services keep sending generic emails copying and pasting terms and conditions to state that it's not their problem and saying they are waiting to hear from the hotel! My advice, look elsewhere.

Fantastic experience: I wasn't aware of PetsPyjamas until i saw them advertised on Faye Winters instaggram, what a fantastic idea! Rather than scrolling through hotel comparison websites using filters for pet friendly spa hotels his was much easier and cheaper. Excellent service

Fantastic experience: Excellent. Plain and simple with wonderful food at the HORSEHOE INN at Egton Bridge, North Yorkshire. Rustic charm and so very dog friendly country hotel. Don't go here if you expect the Ritz but if you want a Ritz experience at a fabulous price with such a warm welcome, where your dog comes first, then this is the place for you. Dogs even get a bowl with sausages for breakfast.....don't worry they can also join you on the settle seats as well. Brilliant breakfasts and very delicious evening meals with good prices. ..wash it down with good wine selection and three real ales available (changes regularly). Superb and thanks to all for 2 good nights.

Fantastic experience: Booking experience - I tried to book with a toddler and very frail elderly person so booked by phone due to many questions I had. They were extremely helpful and pleasant.

Fantastic experience: Fabulous experience. Alison very helpful when the web site wasn’t doing what it should. Sorted our booking for us over the phone efficiently.

Fantastic experience: Fab site love the name do you supply them too Found the pawfect stay for my friend & my little pooch for my birthday treat after browsing through, reading through the hotel descriptions cannot wait to visit. Very easy to book, instant friendly response with choice of rooms, pay deposit or in full then instant confirmation & now counting down. Thank you PetsPyjamas will look forward to finding more places to stay & will highly recommend.

Fantastic experience: Very user friendly site with responsive staff on the end of the email, willing to help and advise. I had to amend my booking several times but the Customer Support staff (Paul Jackson) offered a speedy, efficient and friendly service. Will definitely use again :)

Positive experience: Pets Pyjamas have excellent hotels and deals for dogs and we use them on a regular basis. This time around I found them a tad pushy, if you swap pages on the web site a notice comes up asking why you are leaving. The booking didn't appear to allow me to look at a range of rooms, I had to feel in a form and then was quoted, it would be great to compare hotels and rooms without this. The service could be hugely improved by changing the form to allow a range. Could only fill in the name of 1 dog, I'm sure it was there somewhere but I couldn't readily find it. When the suggested form came back, it was followed within minutes by 2 texts an email and a phone call. Too much when I was at work. The firm is great but could improve aspects of it's service.

Fantastic experience: Received the booking quote really quickly, request a call back to check something and that was received within a few minutes. Concierge polite, friendly and very efficient.

Fantastic experience: Just booked a short holiday brake for the first time I have found the staff so helpful and they wish to promote an excellent service that a lot of web site do not offer it's called customer service very impressed looking forward to my short break with confidence.

Negative experience: This has been the most stressful booking I have made I only wanted to confirm the pets pyjamas package I had booked as it did not appear on the confirmation. I have texted, emailed and left messages for the last 2 days and have not yet received a reply. This will be the last time I book with pets pyjamas!!!

Fantastic experience: My booking through Pets pyjamas could not have been simpler, the contact from them was excellent, if I was not happy with any of the choices they suggested they kept looking and asked me my budget, and we finally chose a 4 star Hotel in Devon, and we were not disappointed, Do not be frightened to use this site they go above and beyond to find you the perfect holiday for you and your pouches, Thank you all the team will definitely use you again.

Fantastic experience: Very impressed with PP. I made several enquiries about a Christmas break and they were one of 2 who had the courtesy to reply. Found a super Hotel that met all my requirements would not hesitate to recommend them, so very helpful and we are looking forward to our stay

Fantastic experience: Me and Joey had the best time with PetsPyjamas! This is the third time I have booked with them and it always been perfect.

Negative experience: Booked a trip for my partners birthday only to be told that the package pets pyjamas had personally sent to me was wrong and I would need to pay another £100. I did not want to do this and was offered a refund however it has been over 2 weeks and I still have not got my money back, terrible service and really disappointing.

Negative experience: I booked through this company in September to go to a hotel on the. 28th, my husband however was taken into hospital on the 22nd so I cancelled this. They take your money straight away but I am still waiting for a refund which they say can take up to 28 days! Why!!!!

Positive experience: Check on line for places to stay. Found a lovely place stating £299.00 for 2 nights bed breaskfast and Evening meal with a bottle of fizz. When summits to petsPyamas it came back £304.00 . On ringing PetsPyjams, it took lots of attempts to get it right. Customer service must had had a moment. But all sorted in the end.

Fantastic experience: We had a great experience booking our holiday for next year. Everything was clear and well presented. We are looking for to our holiday and would definitely recommend this company Thankyou ⛱️

Fantastic experience: Great booking experience, despite the first few places we liked being fully booked, which is great to hear for them! : ), Jodie took the time to find us another place which looks ideal.

Fantastic experience: Very easy booking, would recommend. Although the drop down only has pure bred dogs, no mixed breeds.

Fantastic experience: Easy booking all staff friendly and very very helpful with my booking getting in touch with hotels regarding my requirements, I can’t thank them enough I will definitely be booking again. Once again a big thank you

Fantastic experience: I'd never heard of this travel firm before, until I was searching online for dog-friendly accommodation. Our dogs are important to us, and it seems to them too. We found a nice looking hotel, which we are due to visit in a few days. The booking process was very straightforward and there were nice friendly and helpful communications with their staff. We are looking forward to our break. So far so good. I would definitely recommend Pets Pyjamas when searching for dog-friendly places to stay.

Fantastic experience: Fantastic service from the Pets Pyjamas team, with special thanks to Alison. We secured a great deal for a couple of days away for us and our dog, which we definitely would not have found without their help. We will be back!

Fantastic experience: Lynda helped us from start to finish with a simple booking process where she came up with multiple options to start with. Very easy, and pleasurable experience. Always happy to support business's who put my dog front and centre of the experience.

Fantastic experience: I needed 3 rooms, two without dogs in the next 3 weeks. Alison as wonderful she contacted the chosen hotel and came back with a suitable offer within minutes.

Fantastic experience: Easy to communicate with an excellent helper on line and by phone. 3 nights for my 80th and the Ben dogs 12th. Many thanks

Fantastic experience: Used time and time again. Have no fear booking through PP. Great service have.

Negative experience: We booked 6 months ago and now it's getting close to our holiday I just want some reassurance that everything is in place before we drive for 6 hours to get there. No one answers the phone, no returned calls and no responses to emails - this does not fill me with confidence - terrible customer service! I've resorted to a PM on Instagram and a message on Facebook but no response to these either!

Fantastic experience: We are very pleased with the helpful response from PetsPyjamas in finding us a pet friendly seaside hotel. The concierge made many helpful suggestions and checked to make sure we were fully satisfied before making the booking. There was no sales pressure, only helpfulness.

Fantastic experience: Whilst looking for a stay in a dog friendly hotel, I came across PetsPyjamas. I thought twice about filling in my (basic) details but I'm glad I did because PetsPyjamas were able to get me an ideal booking at a good price for the two of us and Molly, our dog. Although confirmation with the hotel was slow, communication through PetsPyjamas was excellent, keeping me informed with why there was a delay and finally with the offer. I was then able to confirm the booking over the phone, talking to a friendly and very helpful concierge.

Negative experience: Awful communication! Had to call hotel myself in the end could have saved £25!!! Never did get my gift on arrival. Found this company quite rude when trying to correspond. Contact the hotel direct and save your money, this service isn't worth it .

Fantastic experience: Excellent support from Lynda during the booking process. Helpful and informative and came up with an excellent option which we wouldn't have though of without PetsPyjamas. This is our 2nd time suing PP and we are impressed.

Fantastic experience: What an easy reservations. Concise details of the hotels Good information. I like they all reviews from other dog owners Good job

Negative experience: I have nothing positive to say about this company. Firstly I find the website confusing to navigate and it’s unclear regarding availability of properties. Secondly, we had vouchers bought as a gift after booking a holiday for myself and my partner it took over 4 weeks of multiple phone calls, emails, failure to call back for them to inform us the holiday had not even been booked and was still pending. The property was then unavailable. We have now rearranged another holiday using the vouchers and again this is pending. If it wasn’t for the vouchers we would be booking through a different website. This process has been going on since June and still yet resolved. I’ve been on multiple of holidays with my dog and never had such stress and constant problems. If it wasn’t for the vouchers gifted to us we would have booked through a different company

Negative experience: Unfortunately have to give a star should be none, please save your money and trouble book with other company, booked with this company, was assured booking ok after a friend had trouble only to have holiday cancelled 2 weeks before. I wrote to owners of the place we had booked and they don't deal with PetsPyjamas or allow dogs. So they are scammers, never answer phone or emails shame on you

Positive experience: Booking through Pets Pyjamas is fairly straightforward and simple - the guarantee is there of the accommodation being dog friendly and the cost is factored in from the start, so no hidden extras. You do have to wait for them to confirm availability before the booking is secured, unlike booking directly. We've stayed at some great places through their website and the team are always really friendly and helpful. Would recommend.

Positive experience: Lovely website and explanation of the property and area. However no option to talk to a member of the team prior to booking. Called the customer service number multiple times and always went to voicemail. Further more after we left a message nobody called us back.

Fantastic experience: I found the website a little tricky but the staff who followed up my enquiry with a phone call were extremely friendly and helpful. We booked a special Pets Pyjamas deal and are looking forward to a lovely break with our spaniel Gwen. Great service

Fantastic experience: After searching for hours I decided to look on Pets Pyjamas website. I was very impressed with the contact from them by email and also via text and then a phone call to discuss my requirements. Finally got booked with our 3 pooches and can’t wait for our trip. Special thank you to Paul who was very patient!!

Positive experience: It is so much easier using pets pyjamas to make hotel bookings. I was sick of scrolling through loads of hotels on other websites, only to find that pets were not allowed. I was a bit confused when the hotel I was trying to book didn’t confirm my booking but then realised that pets pyjamas were contacting me the next day during office hours and they did exactly that. However, I had realised there was other hotels that were able to book immediately and was able to get a date that wasn’t available at the other hotel. We are looking forward to our 1st pet pyjama stay

Fantastic experience: Everyone I dealt with during the booking process was unendingly pleasant, professional and above all patient! I changed my mind a few times about dates and requirements but they never made me feel I was being a nuisance (although I definitely was). Thank you so much to Claire, Paul and Alison and anyone else I have forgotten. You are legends and great examples of wonderful customer service. Highly recommended.

Fantastic experience: Haven't been away yet but booking online was smooth And easy lots of info to answer all the questions I had about our stay. Great price and location looks lovely. Hoping for the weather now and looking forward to writing a positive review after our stay

Fantastic experience: PetsPyjamas is new to me, but I am delighted I have discovered them, each holiday site I visit that say Pet Friendly accommodation frustrates me so much as I peruse through only to find what I have selected does not take dogs!! The choice of amazing hotels and accommodation for dogs with PetsPyjamas is fabulous. I've booked North Wales for December, and now busy looking for a break in October too, confident I shall find somewhere, in addition, customer service always available to help.

Fantastic experience: Booking through Pets Pyjamas was so easy. The website is easy to use and extremely informative. When I called them to ask a couple of questions, I was met by an extremely helpful concierge who oozed happiness to oblige. I booked without hesitation and will definitely book again through Pets Pyjamas when we next want to take the dog with us!

Fantastic experience: Pets Pyjamas are very easy to use. Enquired about a reservation late evening and Ashley got back to me early next morning. I’ve tried using alternative sites to book dog-friendly breaks, but the lists of accommodation always contain ones with an no-dogs policy despite using the dog-friendly filter. Pets Pyjamas are the best I’ve used over the past six/seven years.

Negative experience: I was very disappointed with their customer service. I was offered a voucher by e mail that I did not see until after booking and they refused to honour the discount . I am a first time user of this website and will book my breaks another way in future .

Fantastic experience: Great service, almost like a concierge service, super helpful and even came back to us on a bank holiday with a suggestion where to stay the same night. Will absolutely use again! Happy customers and happy dog!

Fantastic experience: Yet again Angela at PetsPyjamas sorted out our holiday, this time a Christmas break away down to the finest detail, found and arranged specific room and stay options to ensure a restful stay for both human and canine, along with dining and spa treatments backed up by Trisha and Sue with regard to voucher and payment details, excellent service and much appreciated. Thank you

Fantastic experience: Amazing company. Great easy to use website. The best communication. Fantastic deals and prices. I will never look anywhere else if I need to take my dog to a hotel. Thank you so much !!!

Fantastic experience: We had a wonderful stay with our dogs at The White Hart. The staff were so welcoming and couldn't do enough for us. The facilities are great and the hotel is in a very convenient location. Excellent staff who were always extremely accomodating to any requests we made. Hoping to get back there again later this year.

Fantastic experience: Booking a 3 night stay with our wee dog was an effortless experience through PetsPyjamas. I had a couple of questions in relation to specific details which were answered quickly and satisfactorily. The representative was professional and exceptional at all times keeping me informed of progress. This was my first booking and I will most certainly be booking again. I would have absolutely no hesitation in recommending PetsPyjamas for a dog friendly stay.

Fantastic experience: Was thrilled to bits we had found some where to stay who also welcomed our pet, would certainly book through Pets panamas, again. Just be patient using the web site, the experience was rather frustrating, even though, we got there in the end, and the follow up phone call was a breath of fresh air

Fantastic experience: Really good search functionality. Excellent choices catering to our fur babies. Booking path was easy, excellent communication. Will definitely book again.

Negative experience: I would not recommend this site/company. Booking was cancelled less that 2 weeks before Easter, citing that the property was double booked. Yet it took the owner nearly 2 weeks to realise this. This just says to me that the owner got more money on another site. Even worse is that it's been over a month and I'm still waiting for the refund!

Fantastic experience: Great experience booking with pets pyjamas concierge. I sent our initial enquiry Sunday afternoon and we were all wrapped up by midday Monday having fully hit the brief. Really great service and I would certainly use again - thank you

Fantastic experience: The booking is really easy, I say that from a not so tech savvy 65 year old. The only thing I did extra was to contact the hotel in respect of ground floor rooms, once I'd done that the rest was simple., and easy to understand no jargon! Thank you PetsPyjamas

Fantastic experience: From initial enquiry to booking a dream holiday I was provided with very prompt, proactive guidance and support to ensure we booked our perfect location to take our two year old working cocker and my elderly physically impaired father. Cannot wait for September!! Thank you PetsPyjamas Angela

Fantastic experience: Such an amazing company! Wonderful customer service with a personal touch! Probably the best place to find dog friendly hotels in the UK

Fantastic experience: Easy to book, Kalum was very helpful providing any information that was requested during our phone conversation, e-mails sent promptly with all the details for our stay

Fantastic experience: Great customer service! Firstly loads of great dog friendly hotels to choose from, we were looking for a few days away with the dog and found plenty of great options. Needed some help and Angela couldn’t have been more helpful in ensuring we got just what we were looking for. Would highly recommend.

Fantastic experience: booked with pet pj's today for a lovely 5 day breaks. Excellent servic by all. Would recommend. 5***** for this. and we are looking forward to the time away with our little Roo. will let you know how it goes. Many thanks. Sue x

Fantastic experience: I am very grateful to Tiffani at PetsPyjamas for finding me and the furry babies the perfect one night get away. As soon as she rang I had the impression that she had considered all the dogs needs and was reassuring that the hotel had everything we will need. Thank you PetsPyjamas - we will definitely be using you again.

Negative experience: Very disappointed the room I was expecting to stay in and the one I got to stay were poles apart as you can see from the images attached, not worth the money and feel very ripped off by PetsPyjamas, to be honest it would have been easier to book and negotiate a better room myself, I notice PetPyjamas wouldn't put a picture of this room on thier website, very misleading and definitely not worth the £310 I paid to stay at this hotel.

Positive experience: The place is very dog friendly and the staff are lovely. So so welcoming and there if you need anyhting. We had a lovely clean room but it was tiny!! We will definately return but ask for one of their large rooms (and yes they do have them) with windows and everything! lol.

Positive experience: Andrea was very helpful. I have made a booking but I am not happy with the charges. Andrea said that the pricing is driven by the hotel and not Pets Pyjamas and could not explain the discrepancy. I'll take it up with the hotel when I get there

Fantastic experience: Had an issue with the the advertised voucher code, swiftly resolved by calling the helpline and booking made. Looking forward to staying, but so far the easy online booking for owners travelling with their dogs was very welcome, rather than having to call and check if a dog friendly room was available.

Fantastic experience: wonderful service with regard to booking my first hotel with PetsPyjamas. Good selection of accommodation in the area I was looking at. Kept informed about the booking and was completed within 30 minutes.

Negative experience: Beware! Their website has misleading prices! Saw a lovely barn conversion, put in the dates and number of people plus dog and it said 'guide' price was £102 per night for a 3 night stay. Clicked to check availability and pay deposit and they quoted £375 per night. When I emailed them they replied saying it was because it was a bank holiday weekend and shorter breaks work out more expensive than a weeks stay. Really? Surely that price should be on the website if that's the case. I checked again a week later and it was still advertised at £102 per night. Needless to say I have booked elsewhere and I am left wondering if the good reviews and awards are actually for real.

Negative experience: AVOID AVOID AVOID! I was mislead into booking when apparently all confirmed, then after making payment I was told the next day the hotel is fully booked! Now I’m out of pocket for 28 days whilst waiting for a refund! What kind of business is this?!

Negative experience: After submitting a check availability request for the date required I received a quote via email with the option to accept and pay which I did within a matter of hours of receipt. 2 days later I receive a call to say the hotel does not actually have availability and I had the option to rearrange or receive a refund!! Luckily I had not yet made travel arrangements. I queried why they had not confirmed availability before accepting my payment to which I was told the room must have sold in the interim. Surely if you provide someone with a quote and the option to accept it this should be valid for a number of hours with the room held for that period. Just a warning to anyone else as I could have been out a lot of money had I already booked a flight or ferry!

Fantastic experience: Even though I sent my online availability enquiry late in the evening, someone telephoned shortly afterwards to introduce themselves as my contact and that they would send an email with details of the prospective booking. I had two queries about the property. The same person telephoned again later that same evening with responses to my queries. The contact person was pleasant, clear and acted quickly upon my queries.

Negative experience: Absolutely appalling. Take my advice and stay away from this company at all costs. They have no right to take money off me when they did not process my booking. Now I am told I have to wait to get it back. Communication terrible and refuse to accept they are at fault and their personal responsibility to rectify the situation as a matter of urgency. The customer certainly doesn't come first and policies are flawed.

Fantastic experience: Loved the layout of the website, easy to search exactly what I was looking for. Thought it was a beautiful touch that when you enquire about a venue someone rings, texts and emails to talk about it before you book it. Unfortunately I couldn't answer but Paula left me a voice message which was lovely. I'm looking forward to my holiday with my fur baby and hopefully it will be the start of many more.

Negative experience: Disappointing. This company has an online payment process. Takes minutes for your payment to go through. Cancel and they advise 28 days to refund you. In an electronic age we are in I find it unbelievable that any company can take 28 days to refund you. Even large companies bigger than this lot refund in days. 2 weeks down the line it looks like they will stretch the process out. Won’t be using them again. Beware if you cancel the they take 28 working days to process a refund . Nearly 6 weeks ! Another scam to hold onto your money ! Find a more reputable company to book with. This company are just crooks !

Fantastic experience: We booked our trip to Edinburgh with the help of Jen, who was an extremely helpful. She found us a hotel in the perfect location at an excellent price. Our trip isn't until March so I can't rate the hotel yet but our experience with the booking was fantastic! Thank you Jen.

Fantastic experience: I booked two separate breaks yesterday via a wonderfully helpful person called Tiffani at Pets Pyjamas. It was so strait forward, both packages were extremely good value. We can’t wait for our first trip in March . Excellent service. Thank you Tiffani.

Fantastic experience: First time booked with this company. Found it to be very easy and communication was good. Email you information promptly and even text you with messages. Very pleased so far.

Fantastic experience: Discovering this website for pet friendly holidays was definitely "The Pet's Pyjamas" for me ... I loved the personal touches, like asking for my beloved fur baby's name & breed details ... as well as the attention to detail that each property listed had a secure garden or patio available for the enjoyment & peace of mind for both humans & their four legged friend/s. I will definitely be using PetsPyjamas again.... We're now all eagerly awaiting our winter break away.