Big Green Coach Ltd

Negative experience: Avoid at all cost. I booked a return trip to see Billy Joel in Cardiff. Pick up was a shambles, lots of people milling around, no organisation, unmarked contracted in buses and one poor person with no uniform working off a phone but we got there. The bus driver leapt off for a cigarette and when asked for the return time he grudgingly got back on the bus to find out and we where told 23.59. The busses where parked on a narrow road they struggled to get into by the university. We returned as instructed before 23.59 to find all the busses already leaving, it was impossible to approach safely as they where just driving through the people who where arriving. Needless to say we where abandoned in Cardiff. There where two young people in Green Coach high viz jackets but they where unable to help. One group had two blind friends and agin they where just driven past. I obviously complained, first tactic was not to reply, when I persisted I did get a reply rejecting my claim for half the trip to be refunded as we did not receive the service. As expected they said their records show we where late, what records no one was taking any. Their assumption was we where late. My records say I was on time, I asked for the Tacho details for the bus as I have the number but they conveniently ignored that request which I made several times. As you will see for other reviews they play the numbers game 30% of customers they have let down they feel is acceptable. If you don't want to to risk being one of the 30% and get stranded I suggest you look for an alternative. I have used Baker Dolphin and National Express before who have been great. Big Green Coach is a disgrace. In response to Big Green Coach Ltd, my records show I was at the parking area before 23.59 and the coaches where driving out making it dangerous to enter a narrow street in the pitch dark with head lights in your face and moving coaches. I have repeatedly asked to see the Tacho record from the coach which would prove who is right but this has never been forthcoming or even addressed. I had mails from customers service, my first mails where ignored but after I followed it up they did respond with the stock answer, tough we say we left on time and it is our word against yours. If you want to be sure of getting to and from your destination look elsewhere. I would certainly not use again, there are plenty of professional coach companies out there use them, it may cost a little more but you will get what you pay for. I have noticed they put replies on the social media posts quicker than the reply to e-mails sent to customer services. It must be more important to dispute customers complaints aired in public than deal with the customer professionally.

Negative experience: I was one of the unfortunate people who travelled on one of the 3 coaches from Brentford to Manchester City on Saturday, to begin with the drivers were having a disagreement which route to take, two coach drivers wanted to go via the M40, the other wanted to use the M1 unfortunately against our drivers wishes we went on the M1 as coach 1 was the lead coach we had to follow our journey took 7 hours, leaving just after 8pm arriving in Manchester just after 3pm missing kick off. The journey should of taken no more that 5 hours had they taken the right route. The coach didn't have a built-in sat nav they used their own sat navs and mobile phones. The coach was incredibly uncomfortable and hot, no air conditioning the roof vents were opened to get some ventilation in the coach, the seats were very uncomfortable and the seat belts didn't work properly it was that stiff it nearly choked you, we couldn't use them. The coach also lacked power it chugged going up hills, pulling out from junctions and roundabouts was a problem. We had no sockets to charge our phones/ipads, no wifi nor any other technology you'd expect from a coach today. Luckily our coach went home via the M40 it was a better journey coming home, but the journey made it a very long uncomfortable day due to the old coach. Leaving at 8am we should of made 3pm kick off which we would of done had we taken the most logical route. Unlike Dumber & Dumber on coach No1 who came back the same route M1 via Sheffield they arrived 1 hour later than we did. I must say the driver on coach 2 was nice,(the one employed by masons, the other guy was a joker) that doesn't compensate the long uncomfortable journey. A train refunds you money if it is delayed or fails to deliver which you clearly did, I doubt we will get any reimbursement Quite honestly your company shouldn't be using old knackered coaches you are not giving any consideration for the passengers safety comfort and well being. I would never travel on your coaches again. An absolute shambolic company.

Negative experience: We picked up a driver in Leicester in the afternoon at around 1.15pm, arriving at Wembley at about 3.45pm. We were then told that he required a 9 hour break meaning we didn’t leave Wembley till 12.45am, an hour and 15 minutes past the advertised time. We arrived in Leicester for him to tell us that he is now having a 15 minute break. It was 2.45 am and we were very much later than advertised. I understand the rules regarding driving, however they were neglectful in providing us with a driver who was able to perform the duties that we paid for. It is completely unacceptable that this was sprung on us on the day. We would have made alternative arrangements if we would have known. *Edit after reply As this seems to be a continuous problem you have rather than a rare occurrence, we wouldn’t use you again so a discount is of no use.

Negative experience: This company first have No seats left to take people by coach from Blackpool to Preston for Radio2 party in the park at a cost £10.00 p/person. They provide a shuttle coach from Preston Coach Stn to the event in Preston for same £10.00 . They have NO coaches from Preston Train Station to the event making people walk 15 minutes to Preston coach station Instead ! Preston Train station is a Main line station but Cleary for this company who suspossdly offer transport , have No clue about making accessible transport links for the General Public , especially as I have limited walking ability !

Fantastic experience: Prompt pick up, excellent communication. We got the return coach from Manchester to Leeds fest on the Friday. Massive thank you to Julie for being so kind and accommodating.

Fantastic experience: I was very nervous for the bus as I have read the reviews but It was such a good service ! The bus drivers where lovely and they where on time to pick us up ! The only thing that was annoying is me and my sister could sit next to eachother it you can’t blame that on them as we where the last pickup for Taylor so it’s gonna be busy ! Idk if we got lucky but this was a lovely service and would recommend for all !!

Positive experience: Went to Billy Joel concert in Cardiff from Birmingham where there was only one driver allocated for round trip. Late set off due to one bus driver being late for the other coach which meant late arrival in Cardiff. On return journey, an elderly gentleman fell getting onto the coach and the driver didn’t even acknowledge what had happened (ignored) it was left to myself and another NHS worker to help him. No health and safety and check that he was ok. The coach smelt of urine and the arm rests were broken. Email was sent to report these issues and excuses made. Not a good experience overall

Negative experience: AVOID LIKE THE PLAGUE !!! They sent some old coach with zero aircon, heating stuck on full unable to turn off, a broken door, it broke down on the motorway & you just get a generic email when you complain AVOID AVOID AVOID !!!!

Fantastic experience: I was terrified of using Big Green Coaches after reading these reviews. But I cannot fault them for their service taking us to the Eras Tour at Wembley Stadium. They picked us up on time, we left on time, the bus was clean (and we had lots of space), and the drivers were so lovely. It was an amazing experience and a great way to avoid the dreaded tube after the show, and be able to sleep on the way home.

Negative experience: NEVER USE THIS COMPANY: There has been a number of complaints regarding their awful service at boardmasters festial below. Long story short, they left over 100 people stranded at Boardmasters in the freezing cold with no explantation for two hours. There was a complete lack of empathy and accountability for their behaviour when they finally arrived. I have sent an email which sums up our horrendous night. I am writing to express my deep disappointment and distress regarding the experience I had with your service in the early hours of the 12th of August. What should have been a straightforward journey from Boardmasters to Plymouth turned into an absolute nightmare, and I feel compelled to bring this to your attention. Firstly, I am shocked and appalled that since this incident occurred, neither Big Green Coach nor Boardmasters has issued any form of apology to those affected by this disastrous and poorly managed situation. While I’m sure you are fully aware of what happened on the final night of Boardmasters, I feel it is necessary to share the details of my personal experience. My friends and I had booked and paid for the Big Green Coach service well in advance, expecting to be picked up promptly at 12:30 am. However, when we arrived at the designated pick-up point half an hour before departure, we were directed to wait on a windy cliff edge with no facilities nearby. The conditions were inhospitable, yet we waited, believing that the coach would arrive as planned. As time went on, it became painfully clear that something was seriously wrong. We overheard conversations from two women holding clipboards, who appeared to be affiliated with Big Green Coach, indicating that the coach drivers were not on-site but stuck in traffic outside the grounds of Boardmasters. Despite this, there was no official communication from your staff, no time estimate provided, and absolutely no support or guidance offered. We were left freezing, stranded in the dark, and completely uninformed. After enduring an hour in these unbearable conditions with no information, we were forced to take the desperate step of boarding a coach through an emergency exit just to try and warm up. The atmosphere among the people waiting was tense and uncomfortable, and my friends and I felt increasingly unsafe. This entire situation could have been avoided had there been any semblance of communication or concern from Big Green Coach and Boardmasters. Instead, we were left to fend for ourselves, with no attempt made to offer us basic necessities like blankets or water, or even the slightest bit of empathy. It was at this point that many of us genuinely feared we would be stranded, unable to get home due to the lack of phone signal, dying batteries, and trains were finished for day. Eventually, at 2:30 am—two hours late—the coaches finally arrived. Yet even then, there was no apology from any staff members, no acknowledgment of the ordeal we had been through, and no empathy shown. Instead, we were greeted with a curt reminder to avoid leaving rubbish behind, as if that were the most pressing issue. We finally arrived in Plymouth around 4:20 am. Once again, there was no apology from the driver, no recognition of the distress we had endured, and no understanding of the situation we had been put through. While I understand that the delay may not have been the driver’s fault, it is clear that the drivers stuck were still in comfortable and warm coaches, unlike us who were left out in the freezing cold. I’m sure you can imagine the knock-on effects of this unacceptable delay. We had arranged for someone to care for our dog until 10:30 pm, expecting to return by around 2:00 am. However, because we did not get home until nearly 5:00 am, after finally securing a taxi, our dog was left alone for far longer than anticipated and was clearly distressed by the time we returned.

Negative experience: DO NOT USE - terrible company who failed my daughter in their duty of her care. My daughter felt poorly on the bus in the morning (panic attack) but normally has no problem travelling. The bus driver was so angry, despite her clearly telling him about her condition and made her clear everything up (outside the toilet as it was occupied) she thought she'd been banned / wouldn't be let back on. She phoned me in tears asking me to pick her up (Bournemouth to London round trip). I was sure that was not the case, so tried to get hold of their customer support. No response for hours... certainly not in time for me to get to London before the return trip was due. So I had to make the 6hr round trip instead. They've admitted fault, apologised and told me the drivers will receive better training on recognising when children are genuinely ill. They've refunded half my money and are refusing to refund the rest. Shameless. I thought they would at the very least refund in full and maybe offer a small amount of compensation for my petrol and 6hrs round trip ...which was the whole point of booking their service.

Negative experience: Avoid at all costs !! A certain driver wouldn’t stop until over 4 hours into the journey, all the kids (all under 18) were tired , thirsty and hungry after a 4 day festival, the worst of it is that this poor excuse of a human being left 3 under 18’s at a service station on the way back from Boardmasters festival in Newquay…….absolutely appalling behaviour from a company that is used to transporting minors , he drove off with all their belongings, they had no phone signal or any means to contact their parents !! Disgusting I do hope as a company that you can find your responsible hat and sack this appalling driver and take on board the awful feedback that your company has , perhaps you can invest in some staff training AGAIN AVOID AT ALL COSTS

Negative experience: Left for 2 hours on a cliff at boardmasters to wait. No communication, support, water, blankets etc. 12:30am departure became 2:30am. Shocking service

Negative experience: AWFUL! Avoid at all cost. Rude coach driver and general bad experience. Over 30 minutes late to begin with. Refused to stop for over 4 hours until people on the coach started to complain and stopped at a petrol station which was terrible. Second stop lead to two minors being left behind, as the coach driver told us we had 15 minutes. It wasn’t 15 minutes and proceeded to start driving off with only half the amount of people on the coach. People had to start running and just about made it. We proceeded to tell him at that were three people left behind and he ignored us and said “i’m not a taxi driver”. Afterwards, he was using his phone whilst driving and swearing. The coach driver was fully aware of the situation and clearly needs the correct training to deal with these certain circumstances. After coming back from a 5 day festival this wasn’t how i would have liked to have left it. So if you’re thinking about booking this coach, do not!!

Negative experience: Driver knowingly left 3 people behind even after being told multiple times the people were still there.

Negative experience: All potential customers of the big green coach please read email set to them this afternoon about the shocking treatment to over 100 people at Boardmasters early hrs of this morning!!! To whom it may concern, Firstly, I am absolutely shocked that I didn't wake to at least a blanket email sent by yourselves (The Big Green Coach Company) to all coach customers that had purchased a return ticket from Boardmasters yesterday, profusely apologising for the service (or lack of) that was provided in the early hours of this morning! Please note I do use the term 'Service' loosely in this email, as a company yesterday you were a pure embarrassment! Leaving over 100 people out in the un- sheltered cold for over 2 hrs PAST their coach departure times is another level altogether. Absolutely freezing! The two coach attendants that were present, when I approached them after waiting 25mins past the departure time (00.55) I was told they didn't know anything as no one was talking to them. When I approached a second time (01.15), 45 mins past departure time I was told that the drivers were all together stuck on another coach on site and traffic management were getting them through. When I pointed out that none of this information had been given to any of the other freezing coach customers and that they should probably have wondered down an actually acknowledged everyone and given an update. This was met with a shrug!!! This helped my mood! On my third attempt to get an update I was told 10 to 20 mins and then the drivers will be with us. I pointed out AGAIN that no courtesy was given to anyone of coming and telling everyone this information even though I had pointed out this massive oversight in our previous conversation! 25mins later shocking I know but.......STILL NO DRIVERS! Your staff, by their own admittance were under their managers direction, you hadn't acknowledged or checked on the coach customers with an update, apologise for the delay or to make sure that the basic welfare of the freezing customers where met! You had children there, one pregnant women! No one offering to move us out of the wind to any sort of shelter to the elements. Offer the use of a toilet or a much needed hot drink! Genuinely you left us completely stranded! Most didn't have battery to attempt to call loved ones to stop them worrying or to attempt to arrange alternative transport! No taxis available at all collect any of us, COMPLETELY STRANDED! Utterly disgusting way to treat your customers. To finish it all off with an extra slap across the face was by the driver! When the driver did eventually arrive, completely ignored the situation as if nothing had ever happened! No apologising, no....... "so sorry it was a matter beyond my control, I know your all cold let's get the heating on for you all and get you home" Oh no none of that, literally got on an drove, shockingly disrespectful to all of us, disgusting way to treat people. So upsetting. I genuinely have never been treated so badly by a company. Been made to feel like I don't matter and to have let you put me and over 100 others to be completely stranded. No regard for your customers wellbeing at all. It was down to your customers kindness to each other that helped individuals that were genuinely really struggling, not dressed to be standing in an un-sheltered open space for over 2 hrs solid! People giving each other clothes to keep slightly warmer. Please note while this is the situation for us.....one of your staff members left, when I next saw her she had an orange high visibility coat on so I'm pleased she was warm!!!! Our departure time was 00.30 we actually arrived at home just gone 4am. Will NEVER be using Big Green Coach Company again and I would suggest that Boardmasters to seriously consider advertising another company who regards their customers health, safety, sanitation and wellbeing higher on their priority list especially as it is an event that young individuals attend. Regards,

Negative experience: Shocking company, seems to be a re occurring theme. At Boardmasters the coach drivers decided to all go out whilst the festival finished ( they arrived early ) but all got stuck in traffic for 2 hours trying to return back to their coach, hence the coach left 2.5 hours later that should have. That is not a responsible driver standard. All the kids were left out in the cold waiting for them to turn up

Negative experience: Not a clue how to run effective transport. No one knows who’s in charge and customer services. Can’t even get to the pickup spots on time. Rubbish.

Negative experience: Would never recommend. Very rude customer service which just argue back and blame the customer when they provide bad service. You can see this in their replies to previous comments where they aggressively reply to any negative comment. Just book with another company and save yourself the risk of a poor service where they refuse to admit they need serious improvement

Positive experience: ARRIVE EARLY . The coach left at 8 , suppose to leave 7:30 . Would recommend getting there early .

Negative experience: Coach delayed to and from Latitude festival. The delay on the return had at least been predicted and we had been emailed prior and issued new coach tickets. But on the coach departing there was no communication, and as it's a third party provider, no information could be given to us by Victoria coach station. Terrible service.

Negative experience: I recently had a profoundly disappointing experience with Big Green Coach. The delay of an hour for the coach to arrive is wholly unacceptable, and attributing it to traffic delays does not sufficiently address my concerns. Furthermore, there is a discrepancy between the explanation provided in your email and the information given by your on-site representative, who indicated that the driver was not only delayed by traffic but also engaged in another job. This inconsistency is troubling and suggests a lack of coordination and professionalism. All other coaches departed at the correct scheduled time of 11:15 PM, yet my brother, several underage girls who choose this service after the wireless festival as an option for them to get home , and I were left waiting on the grass until after midnight with the onsite representative . The area around the venue felt unsafe, which exacerbates the issue. While the on-site representative did their best to assist, it remains the company's responsibility to ensure timely and secure transportation for all customers. I was not made aware that I could contact Big Green Coach for assistance at the time, as this option and I didn’t think that because of this it effects my partial refund. However, this lack of communication should not preclude my entitlement to a refund for the considerable inconvenience and distress caused. The prevalence of similar complaints indicates a troubling pattern of inadequate service and a failure to uphold the duty of care owed to your customers. According to Section 4.2 of your Service Charge policy, I am entitled to compensation. The handling of my complaint thus far has been unsatisfactory. As seen in the attachment image, the picture was taken was at.00:04, during the time we had waited. All the reps working that day had left and gone home. As you can see we are left alone in the dark waiting for your coaches to arrive, with one rep.

Negative experience: Avoid, greenday wembely saviours tour After booking the southampton bus and not receiving a location we did some digging with the company and realised that they had over booked the bus and didn't have a place on the southamton one. Managed to book one from Crawley which added an hour and a half in the car and a night in a hotel in Crawley which added lots of extra expense to one of the best concerts I've ever been to. The BGC company claims to be a carbon neutral company and yet out coach along with many others that were also your company's were in fact diesel (these coachs were parked in the vicinity of our own coach and had signs in the window that had the company name printed on a4) Our coach in particular was very old and falling apart (wing mirror gaffer taped on) on the of the concert It was 28 degrees with 30+ passengers on board there was no air con and the driver didn't open the small ceiling vents passengers did this on route. The driver was miserable, and wasn't informed which parking area he was supposed to park in this led to us pulling over for 10 minutes so he could phone the office (have a cigarette) When we arrived at the bus station (which was actually a bus stop) as we weren't expecting a diesel white coach we almost missed it as we had discounted that particular coach could be ours as you claim to be carbon neutral, further more when we realised it was our coach we did this by asking the driver as his a4 sign had fallen behind the dash board. There was a toilet but the driver refused to let us use it as it was 'broken' but the driver clearly just didn't want to empty the tank. People got fed up and just used it anyway on the way back as the driver had clearly used it while we were in the concert and forgotten to lock it and left the light on. The only good point was that the driver left on time on the way, Although on the way back he left early and left one of the passengers behind.

Negative experience: Bad firm, Left earlier than the time he should going back from the Wembley AC/DC concert on Sunday to South Yorkshire. Left 2 people behind and refused to do any stops going back as he wanted to get home!!! Never again I'd rather use a train at least they have working toilets.

Negative experience: Absolute shambles, no update given and they’ve left us stranded in the cold British weather for more than an hour, do NOT ever use big green coach ever

Negative experience: Booked to go see ACDC. Not a coach, just a very uncomfortable double decker bus. No toilet on the bus, and no stops for toilet breaks or services! 4 hours there, with two stops in different cities no communication to us this was happening. Driver was very ignorant too. Least it was on time arriving and leaving.

Fantastic experience: Used this company for the second time to see P!NK at Anfield on 25 June. We had two drivers (sorry I can't remember your names). I'd contacted the company ahead of the date to see if a seat could be reserved for one of my party as they have mobility issues. Whilst this couldn't be guaranteed they passed on a message to the drivers. When the coach arrived in Sheffield I made myself known to the drivers and the front seat had been saved for her. When we arrived at Anfield the drivers explained what would happen on our return journey, gave us all a contact number for them and said they would not leave anyone. So reassuring. I'd recommend these to anyone and will definitely use again.

Negative experience: Absolutely awful. Coach was over an hour late coming home as driver ran out of hours and we were not informed of this we were all just sat on the coach waiting. I’ve emailed a complaint and asked for a refund to which they said they take no responsibility. The coach driver him self was very rude. Awful experience , do not recommend Reply - I completely understand and respect that. However my complaint is centred around the lack of communication about the delay as a result of this and the company not taking accountability about the fact they where aware of the delay around 10 hours before and still took no measures eg. Send another driver or as a minimum inform the customers

Negative experience: I will NEVER book with this company ever again and I would advise anyone thinking of making a booking to AVOID AT ALL COSTS and find an alternative. They take your money (£159) and then they really couldn't care less what happens afterwards. We booked through them for return coach travel to see P!NK at Tottenham Hotspur Stadium in June 2024. We boarded the first coach and had just settled into our seats when we were told we had to get off and board another coach which was going to turn up in a few minutes time. Got on this coach and it got us to the location in time, despite driving far too fast and not aware of the safe braking distances with the car in front. It then went downhill very, very quickly. The coach dropped us off and we were told to leave anything that we didn't want to take with us on the coach as this is where it would be staying. We were told that the coach would be there when the event finished. We got the mobile number off of the driver and I am glad we did because at the end of the concert we headed back to where it had dropped us off but it was nowhere to be found!!! It was only because of us calling the driver on the number he gave us that we found out that the coach had to move to another location which was another 20-25 minutes walk away - we were not the only ones who had been misinformed. So after another walk, we finally found our coach. The driver/rep didn't have any contact details for the passengers so didn't know whether everyone was on board or not - they kept asking us "do you think we've got everyone". Serious health & safety issues there - what if someone had fallen ill or had an accident - noone would know!!! The coach was supposed to leave at 23.45 - it left at 23.36 so if anyone was not on board then they most certainly missed the coach. The journey home was DIABOLICAL. We passed many signs that said the Blackwall Tunnel was shut but the driver chose to ignore them up to the point where he had to turn around the coach and go back through the city of London on a Saturday night hitting every traffic jam possible - because of this, we were still in the city at 1am!!!! He drove far too fast on the journey home, we were all glad we were wearing our seatbelts. The coach stayed in the 2nd lane of a 4 lane motorway for the entire journey which is unsafe. We finally got back to Maidstone at 02.15 in the morning. The company are not interested in accepting accountability and their customer service has been appalling ever since. PLEASE do not spend your money with this company as they couldn't care less about you or your safety!!!! 17/07/2024 UPDATE: I noticed that Big Green Coach have finally responded to my review. Thought they would refute my last comment but they really don't have a leg to stand on as passenger health & safety was a major issue/cause for concern on the date of my travel to see Pink. If they really value the safety of their passengers, they would have made sure that the subcontractor had all the relevant details of the passengers on board, would have made sure that everyone knew of the correct pick-up point, did a headcount of people before leaving Bookers, kept to the speed limit, observed road signs etc etc - the list goes on! I was not the only one on board that witnessed all of this. Others did too but I seem to be the only one with the confidence to complain when something really isn't right and the company needs to be accountable for it. Their response is the blame game and a cut & paste auto-response from their customer service manual which they will repeat and repeat and repeat with the hope that the customer will give up complaining!!! Nice try. I stand by what I've said and I urge you not to book with this company - they take your money £159 and couldn't care less about you or your safety. Stay well clear and find an alternative option to get to/from your venue of choice!! Take a look at the other negative reviews for Big Green Coach - if they really were as good as they say they were - all the reviews would be glowing (they are not)!

Negative experience: Paid £45 to go to parklife, was NOT a coach was a dirty old double decker bus……

Fantastic experience: Perfect from start to finish. Picked up from Chelmsford on time taken to Tottenham. We were given our coaches number and pickup location (where it waited for the duration of the Pink concert). Left early (with everyone on board, he checked throughly and did head counts) and got home no issues. Clean bus, air con, friendly driver. Big Green Coach reps also greated us on pickup, couldn’t fault.

Fantastic experience: Got the coach to Download. Rep packed all the stuff on. Smooth journey with stops at services and a mild build up of festival traffic (to be expected). Return journey was at 7am on Monday, I think I had gone back to sleep before we even pulled out of the coach park

Negative experience: If I could give zero stars I would. Had tickets to Anfield on 13th June from Birmingham. Coach was 2 hours late leaving, no explanation or apology. Return journey didn't happen, couldn't find the coach and was stranded in the middle of the night in an unfamiliar area. Directions to coach extreme ly vague with just name of road. The road was very long. Couldn't get through on phone and have had no response to email. Would never use this so called company again, they're an absolute disgrace.

Negative experience: They aren’t known as Big Green C*** Company for no reason. Two hours late for pickup and now on return here we are sitting on a bus that won’t start because Drive left the lights on for an hour waiting to pick us up; now half an hour later, we’ve managed to get a jump from another bus. Such is the incompetence of Big Green Coach company they’ve managed to pass their delays on to another service provider who have had to waste their time jump starting us. Fifth time on Big Green Coach, fifth time they’ve messed up both the outbound and return journey, fifth time they’ll provide zero compensation. Edit: In response to BGC. If you don’t like the name people call you then provide a better service. Glad to know it was just more of your own customers that your drivers incompetence inconvenienced (not sure this was the slam dunk comment you thought it was). I have received zero compensation, so either you are lying, or you are putting the responsibility of claiming on your customers ringing up rather than holding your hands up and saying that your total delays added up to three hours.

Positive experience: Big shout out to driver Jason on the Medway route to the P!nk concert at Tottenham yesterday. Got us there in plenty of time in horrendous weather and back home safely.

Negative experience: We booked the coach to pick up at Stafford Station to go to Liverpool yesterday but received a message saying it was running late (fair enough) We then received another message saying it was running 90 min late with no explanation why. The coach then turned up 2 HOURS later. No apology off the driver in fact he didn't even speak to us when we got on, Not even hello! No tickets were not checked there or back! The radio wasn't tuned in properly and cracking. Maybe some taylor swift music would have been nice? Or at least music that we could hear. The driver was very miserable!!! Dropping off - I said "Thank you & goodbye" and was ignored In all fairness it got us there and back but not really the experience you hope for when booking a coach to a concert. We wanted to get some merch but didn't have time. Pity.

Fantastic experience: Used to get to Wembley for play off finals. Fantastic coach and staff, very reasonably priced. Would definitely use again

Negative experience: Well what an absolute shambles to Wembley from Stockport on Saturday! 30 minutes late then left approx 30 people behind as it was full. The saga goes on so if this isn't enough to put you off...........

Negative experience: One star only ! Had a ticket for coach from slam dunk , driver was rude didn't checked the tickets just she let everyone on so it was not enough seats for people with actual ticket for that time coach. Needed to wait another hour for next one cold at night . No apologies nothing . Horrible service never gonna use it again .

Negative experience: 1. Incompetent drivers. Our driver got an hour down the motorway before realising he forgot to pick up passengers in Stockport. We did a u turn and went back. Added at least 2 hours to the journey. 2. Unsafe busses. We pulled up on the hard shoulder of a busy motorway to restart the bus. Similar stops were made at various roundabouts before rejoining the motorway. 3. Late to the game. We arrived at 2:30 for a 3pm kick off. Having spent 7 hours on the coach. Drivers had all the charisma and personality of an amoeba. Not a single apology or even an announcement to explain the situation. Company are useless. Avoid.

Negative experience: Everyone stranded after waiting over 2 hours in the cold and rain. We were told the coach was '5 mins away' for 2 hours, staff were unhelpful and rude at times. If I could give lower than 1 star I would. Staff didn't check tickets, so very likely that all our coach spaces were taken by chancers that got a free way home, while we paid £45 each to sit in the freezing cold with no water or clear guidance on how we were eventually getting home.

Negative experience: Leaving slam dunk south after timings. This company decided to put drivers at risk through extended hours and therefore passengers across this country at risk. Challenge the delays, compensate the medical impact on your users. Shame.

Fantastic experience: Used them for Coventry v Man Utd at Wembley, pick up from Nuneaton, very prompt service, luxury coaches via Johnson, excellent drivers, would recommend.

Fantastic experience: Travelled with big green coach to wembley and everything was well organised, coaches arrived on time and got there and back no problems. Will probably be booking with this company again.

Negative experience: No stars. No emails received with tickets. No communication about changes which was important seen as the driver threw us out at the side of the road because he missed a turn and the pick up point is usually where your dropped off.. helpful. The driver didn't ask for show of tickets... literally anyone can be on your coach. Missed coach home because no one on the campsite knew where the coaches were. During a train strike too. So requested a refund and was told 'we are unable to offer a refund at this time'. Don't book with these they literally don't care about your safety at all.

Negative experience: Big green farce company more like. This coach company break every rule in the book, when going to sporting events. They allow drinking of alcohol on board, allow thugs to threaten other passengers and the driver kept getting lost. Not one ticket was checked, so people were left stranded and the journey was shocking. This was on the recent spurs v Liverpool game. Will never use this shambles again.

Negative experience: Absolutely awful service from these guys in a recent trip from Milton Keynes to a Spurs game. 2 coaches booked. One turned up late, the other one didn't turn up at all, they stopped off at multiple places along the way which were well out of our way that were not advertised on teh route when we bought the ticket and the driver got lost over 5 times. Journey time from Spurs stadium to MK Station was 4 hours 25mins. Asked for a refund to which the reply I received was an outright no! Terrible, terrible service. Will never ever use again.

Fantastic experience: had a great time at Sandrigham Concert ..and it was made especially pleasant when we use BIG GREEN COACHES .. So easy to use and took all the stress out of the day .. Our driver Tom was excellent .. a great day had by all .. well done BGC 10/10

Fantastic experience: The coach driver was amazing. Totally charming and helpful for everyone. The coach ran on time, was air conditioned and very comfortable. This made the experience for everyone on board.

Negative experience: Absolutely appalling service from big green coach. Me and my sister had return tickets to Leeds festival Friday 25th 2023. Arrived at the pick up point in liverpool at the designated time, coach driver didn’t even check to see if we had tickets so potentially anyone could get on. Upon arrival at the festival we were told to arrive back at the coach park for 23:30 as coaches were set to leave for 00:00. We arrived back at the car park for 23:30 to find out two of the coaches to liverpool had already left even though they were not set to depart until midnight. We were reassured by staff after asking that another coach was on its way. Some time had passed and all other coaches had all left, this was at about 00:30 and we asked staff were the coach was as we should have departed 30 mins prior. At first staff were none the wiser and were trying to get in contact with the coach. At 01:00 we were finally told that the coach had been located and it was having mechanical issues, at this point we had been sat on the freezing cold floor for an hour waiting for this information. Staff tried to help out with what they had at the time which was appreciated but at the end of the day it was not much to compensate our current situation and they’re should be policies in place for issues such as this. Although we were told at 01:00 that the coach had mechanical issues this was hard to believe as most coaches would have set off to arrive in the coach park for 23:00 as they wanted passengers on them for 23:30 so staff should have known well before 01:00 that there was an issue. Eventually the staff had to get in contact with local taxi companies and book for the remaining passengers which were made up of myself my sister and many others, including mothers with younger children. These taxis did not arrive at the park until 03:00 in the morning, meaning we had all been sitting in the cold for 3 hours and did not arrive back at the drop of point until almost 05:00. I have contacted the company themselves as I wanted a refund for the service I paid for and did not receive and compensation for this awful experience. They have replied with the simple answer of sorry but they are not going to do anything about this issue. Going forward I would advise anyone who is thinking of using this company to think again as they are very badly run and I know many who had this awful experience that would say the same.if I could put 0 stars I would as they have not a care for the people using their services.

Fantastic experience: Coach arrived on time very professional driver comfortable journey from Northampton to Sandringham to a Robbie Williams concert will definitely use this service again

Fantastic experience: I used Big Green Coach on my journey to Download Festival in June this year, and it was a very good experience. I usually hate taking the coach, so I was very happy with my journeys both there and back. Good air conditioning, very spacious, and just very comfortable. Thank you!

Negative experience: Booked this thinking it would be the easiest way to get to and, most importantly, from a festival… I was very wrong. The journey there was alright, the main problem was that getting home turned out to be total CHAOS. Our coach never showed up coz it broke down or something, which, when you’re paying £60, you’d like to think the coaches are well checked and working properly before journeys but apparently not. The staff working for the company at the festival didn’t seem to have a back up plan for this kind of issue and they were pretty unorganised about the whole thing and everyone waiting was totally clueless as to when we’d get home. We ended up waiting hours in the freezing cold for replacement taxis to turn up, so when we did get home it was 3 hours later than it would’ve been had the coach showed up when it was meant to. The company is supposed to be environmentally friendly which is great but I mean, yeah I suppose it will be when your coaches are too busy being broken down instead of driving people home.

Negative experience: Never Again what a shambolic company . Lack of communication stood at the Coach Stop in Stratford for 75 mins on Bank Holiday Monday .Found out no coach was coming to pick us up .Taxis were going to take us to Sandringham .Coach was going to take us home .Not much information how can you find a coach in the dark ! .I've asked for a refund as we didn't go tSandringham

Negative experience: Would give zero stars if I could. Left myself and several other passengers stranded in Sandringham. Massive issues exiting the gig - the driver only had to look out of his window to see this. We arrived 10 minutes late to find that he had gone without us. No regard for anyone's safety leaving us abandoned in the middle of nowhere. We were told by big green coach that the driver had checked the numbers on board and believed he had everyone. Unfortunately for them following a comment on their Facebook page several other passengers advised they told the driver not everyone was on board but he drove off anyway. Still waiting for a response to my complaint. Shame on you big green coach, and do not book if you want to get home safely! **Edited since I can't reply - no big green coach, you did not leave at 23.35 - it was 23.35 when we spoke with your team AFTER having ran to the end of the road and back, as we were told to by your staff, as the coach may have been in the queue of traffic, which it wasn't. And no, I wouldn't expect a plane to wait, but you're not a plane! Your driver was aware there were massive issues on the night, he was asked by other passengers to wait, and he didn't. In that situation yes, I would have expected the driver to wait and ensure his passengers were safe! We were (minutes) late through no fault of our own- we could not get out any quicker!**

Positive experience: Used this company for Robbie Williams at Sandrigham and I was very happy with the service they offered. Although no working toilet on the way back was a bit painful. We were on time and the coach was comfortable! I recommend using them for a festival! Thanks!

Negative experience: This bus just did not turn up. We had to contact them and they said they were trying to arrange alternative transport for us. But they couldn’t tell us when that would arrive, so one can only assume it’s because there was nothing sorted! We made alternative arrangements and expect a full refund asap. Wish me luck! I wouldn’t use these again. Completely unreliable

Negative experience: Absolutely bloody raging… bus shows up 2+ hours late delaying our arrival by 2 hours. With absolutely no apologies or updates on the delay of the coach. Would not recommend this company unless a refund of sort gets provided in the near future to compensate for the unprofessional behaviour carried out by this company.

Negative experience: Really disappointing start to the outward journey. Coach due to depart 8.30am, coaches arrived, it was a free for all, the driver did not control or check the amount of baggage being loaded on, and consequently there was no room for my daughter and her friends. They were left in the carpark whilst another vehicle was arranged. In the end they left 2 hours late. And consequently arrived late, and had missed out on the best campsites. I appreciate these things happen, but really disappointed with the company's response afterwards. Just sorry but nothing else. I would expect more as the incident was totally preventable if the driver had managed things better, but they are unprepared to consider compensation. I would not use them again for this reason, and would suggest there might be other companies out there who care about the after service more than Big Green Coach, who seem to be saying 'we don't bother organising the loading of a coach......2 hour delay....tough'.

Negative experience: I wasn’t a passenger of the trip I’m referring to. I am posting on behalf of somebody I know that was on the coach. Friday 18th August 2033 - The Weeknd at Wembley: the return coach is meant to leave at 23:00, and instead leaves at 1:15 AM, because the driver apparently cannot leave, and is watching a documentary on his phone…..? What? How this company is surviving is beyond me. They clearly don’t care about their customers, and they haven’t got an ounce of professionalism, as you can see from the replies to the other (numerous) HORRIFIC reviews. The coach toilet wasn’t working too - a common issue, it seems. Please, please, please, please, PLEASE take my advice. Avoid this company LIKE THE PLAGUE. They are RUBBISH!. Don’t let these thugs ruin your big events. I wouldn’t even give them half a start out of 5. They’re a shambles and should be ashamed of themselves. DO NOT BOOK THE BIG GREEN COACH!

Negative experience: Awful . Gig finished everybody on coach ready to leave at 11pm as expected. Driver didn't leave until 1 am as he was on a break. Totally unacceptable caused lots of inconvenience to passengers. Even security wanted him to leave so they could shut car park , absolute idiot. Will never use again . And sometime in the future will get my own back.

Negative experience: Worst journey of my life! Driver was extremely unprofessional, swearing under his breath the entire time and making inappropriate gestures to other drivers. After our concert he told us we have to wait for two hours before we leave, even though we were all on the coach, because of his contract and sat there to watch Netflix on his iPad. He was very rude and unapologetic to everybody. His driving was so bad he even got flashed by a speeding camera on the way home!

Negative experience: Over an hour late due to 'unforeseen' traffic on Monday morning rush hour with planned, local rail engineering works. No working toilet facilities. Painfully cold aircon. More delays by stopping twice as the BUMPER was hanging off, which my friend fixed with duct tape. Partial refund refused, awful service. 2hr journey was almost 5hrs. AVOID and COMPLAIN TO THE DVSA.

Negative experience: Our driver was an illegal without a license who was 3 hours late due to traffic on the English channel and couldn’t speak a word of English. Whilst at the wheel they played score hero and clash royale nearly causing a head on collision with a uk beast. DO NOT USE THIS SERVICE

Negative experience: My experience of travelling to and from the Latitude Festival was mixed. Perfect journey there but the return journey was very unsatisfactory. The coach was 2 hours late in arriving at the departure venue ( the driver said he had been given the wrong address) and the coach had not been cleaned. The driver then ran out of driving time and had to stop to rest and again to change drivers. In all the journey took twice as long as advertised. Customer liaison blamed ‘ traffic’ for the delay, denied all responsibility and refused to give a refund.

Fantastic experience: 5 star. On time, clean green bus driver was fun. All added to the experience of Weston park Ibiza classics. Fab day

Fantastic experience: I traveled from Dartford with my young daughter and her friend, booking the big Green bus made the whole experience so much easier, no need to mess about with public transport before and at the end of the night. The coach was on time and the driver was excellent im a heavy goods driver myself and I was in awe of how he made his way through the very busy London traffic, he was also very pleasant to his passengers, When arriving at the event the bgc organisers were again very friendly and informative and at the end of the event the driver waited for a few stragglers without any complaint I fully recommend bgc as it made the whole experience so much easier at a reasonable cost too, I’d like to thank everyone for their effort regards Andrew Shaw

Fantastic experience: Big Green Coach offered a reasonable rate for travel to and from our Wembley event. The driver was informative about stops, drove us there and back safely and with aircon in the hot weather. Would recommend.

Fantastic experience: Always travel with big green, no messing around with jumping on and off buses and trains, better for the environment and they go to all the key cities. I live in Norwich and a lot of other coach and travel companies wont offer transport for us as we are out of the way a little bit, but big green always have options and I hope they continue to service us

Fantastic experience: This is the first time I have used BGC as I was a little reluctant to use them due to some of the reviews I have read. However, I wanted to leave a review to say that the journey went as planned. We went to see Blur at Wembley. The bus was in the correct place for pick up but had no indication it was the BGC or where it was going so we had to ask the driver. The only other negative thing I would say is that we didn’t know what time we would approximately get there or if there were other pick ups. But the driver was very helpful and we got to Wembley from Nottingham in just under 4 hours including a pickup in Leicester. We arrived 2 hours before the doors opened which gave us plenty of time. The coach was fairly clean, the toilet didn’t work properly apparently but I didn’t use it. The coach was waiting for us where we were dropped off and we were given 45 mins to get from the stadium to the bus after the event which was plenty of time. A comfortable journey home. I would use again. An affordable way of getting to big events.

Negative experience: Previously used with no issues. This time was a disaster. No proper drop off and pick up location given , got dropped randomly and told driver would get us from there. Event ended and road was closed so he couldn't get down there. This lead to all members of coach wandering around for 45 minutes trying to find our coach. Journey out took us 5 hours , no stop at a service station (coach did not have a toilet) so no toilet break in this time, I've contacted citizens advice regarding this as I don't think it's right. Driver speeding on the way home (broke speed limit on numerous ocassions on country roads) , to the point we were concerned for our safety. Also entered wrong post code so ended up going to a random location. I've contacted the company and they don't seem too interested.

Fantastic experience: Went to watch the weeknd on the 8th of July and was travelling to Bristol to london stadium. What an amazing experience I had on the coach, turnt up on time made sure everyone was there and would keep us updated on how long till we get to our destination. I was very worried because if the reviews on this company however they are a amazing caring company and I would 100% go with them again.

Negative experience: Booked this coach for wireless payed £200 didn’t realise even though it’s booked and paid you don’t actually get a seat and ticket until you redeem with a code 6 weeks before your journey! I received no email with instructions to do this and they’ve advised I can’t get a refund!! I know someone who paid extra to get protection to cancel when looking at T&C this was only is you passed away awful!!! SCAM

Fantastic experience: Fantastic experience! Used The Big Green Coach company for the first time from Durham to Sunderland stadium and return, to see pink. The coach was on time, and arrived in time for use to have a snack before the gates opened. We managed to get to the front of the stadium. Then only took 10 minutes to get out of the stadium and find our coach, which was right where we got off. Useral traffic coming out of a concert. But got back in great time to Durham. All in all, made our concert experience easy and stress free.

Fantastic experience: No issues at all, pick up location easy enough to find and the drop off location was a 5 minute walk away from the concert. Would definitely use again

Fantastic experience: We received the tickets by email on time, the coach was easy to find, the driver was friendly. Great service, would use again and recommend

Fantastic experience: I’ve used this company a few times for various gigs and it’s always worked brilliantly for me. Easy, reliable and friendly service. Takes the stress out of travel and parking. Would recommend.

Negative experience: Exeter to Cardiff for Harry styles. Going we ahad Tex at 11.15 to say coach will be a hour late but stay at stop .Hour and a half later and full of anxiety if we would ever getthere.We go on our journey to stop at Taunton when we had to swap bus and join another.These is nothing green about these coaches. Return coach left on time if you are back or not .No communication with driver about arrival times to city.Changed driver again and before Exeter he shouts is there any one for Exeter at 3am and says he don't no where he is going can he just drop here I said no because I had arranged to be picked up where it said on ticket. He shouts at people on the bus to get him direction on there phones .These drivers should have sat nav if don't no the places they are going. You will get there and back but not in comfort and not stress free.

Negative experience: The service is TERRIBLE and very UNRELIABLE. They made us wait for the coach for 1hr before the concert, causing us to get stuck in lots of traffic and almost missing the start. Afterwards we waited 2hrs from the end of the concert and were the last people on site. This meant we waited double the time for the coach than watching the concert. When on the coach, the toilet was disgusting. It stunk, ran out of loo roll, nowhere to clean your hands and eventually ran out of water. When we tried to contact them about ETA, the responses were constantly lies. We had to ring about 3 times before the return journey. I contacted them after the event to complain and request a refund/compensation but they did nothing. Overall, the service was awful and I will never travel with them again. They ruined what should have been a fun Friday night. I DO NOT RECOMMEND!

Negative experience: Booked to take us down to Isle of Wight festival on Thursday. Was told to arrive at 845 first bus arrived at 930. We were then told they over booked and we would have to wait for another bus. Two hours later a coach arrived, had no aircon and a toilet that was filthy and had no hand washing facilities. The downstairs of the coach where we were sat smelt of hot urine. By the time we arrived at the ferry site the staff made us aware that they did not know we were coming and BGC had not organised a journey on the ferry. Luckily we got on the last ferry by chance, which was anxiety inducing otherwise we would've had to wait till 5am the next day. We arrived at the festival late and missed all the Thursday acts. I emailed to resolve this and the company refused to take any responsibility. Made out it was all organised but the main issue was traffic which is out of their control. Would not recommend! Wish I had read the reviews before I booked with them.

Negative experience: Useless company, booked a coach to an event. The driver drove the wrong way down a 1 way road and broke down within 5 minutes of boarding, we then had to pay for a taxi to the event. As for the return journey, the company reps sent us walking about up and down for miles to find the return coach which then set off with 6 out of the 21 passengers. The company has refused a partial refund to cover the taxi. I would avoid this company at all costs

Negative experience: Nearly an hour late picking us up, resulting in us arriving at the venue late and spoiling what should’ve been a nice Friday afternoon in the sun. The toilet was disgusting and the air con didn’t work. On the return journey we were the last party in the car park. Everyone had left ages ago. The bus eventually turned up about 2 hours late. A coach load of tired and fed up people. We didn’t get home until gone 2. Tainted the whole evening for us. Very bad service

Negative experience: DO NOT BOOK THE BIG GREEN COACH!! They are awful. An hour late collecting and turned up 2 hours late after concert finishing. Left in the cold and last ones there. No apology at all. Phoned for updates which were lies!! Spent more time waiting for the bus than seeing Anne Marie. Book somewhere else!

Negative experience: Had our booking in place for months and then we receive an email 3 weeks before the event saying our bus has been cancelled because they haven’t sold enough seats. Absolute joke, so now we have had to fork out for expensive trains and last minute accommodation in London.

Negative experience: AVOID AT ALL COST.... PAID £90 for bus tickets for the bus not to stop.... left 15 ppl with concert tickets with no way of getting there. Customer services answers way.......email in..... i Will be reporting to trading standards. You can respond to a review but not the customer. Funny how your drive picked ppl up when u said on the phone that the driver said there was no one there was ?? I phoned onced. I'm guessing all the phoned calls where off the ppl your drive left there. AVOUD THIS COMPANY ARE DISGUSTING AND SToRY TELLERS.

Negative experience: Really bad do not book with this company. Used this service to get to a gig into Cardiff and back to Bristol. To begin with they over booked the coach and 4 ppl couldn’t get on, on the way to Cardiff. They told us to come back to the bus by 11:30. We were 2 minutes late and the driver told us there isn’t enough space? Which I don’t understand because we booked this service .. surly it would be the same people getting on? Told us to try the bus behind him, we did so and the man told us he wasn’t driving to Bristol and told us to get out of the way. He swore at my fiancé and my dad twice. Very very unprofessional.. will never use this company again.

Negative experience: AVOID AVOID AVOID unless you have no alternatives. Booked for FA Cup final from Manchester to Wembley 3rd June 2023. The coaches were branded Ausden Clark. The coach depart time was 08:30. As the rail strikes were on and other coach companies were leaving a lot earlier, for example 06:30, we presumed it would be a journey with no stops and a second driver. We presumed wrong. Upon boarding the coach it did not look visibly clean, although there were fresh rubbish bags attached to the side of each aisle seat. On drop down tables on the seats in front of you, tables were dirty, had melted food and/or wrappers tucked in to them. So the coach clearly hadn't been cleaned. When paying £50 a ticket and the coach is fully booked, I'd expect it to be clean as takings would surely cover any cost. I did not take photos as we were happy to ignore the standards of the coach if it just got us to our destination on time. Also it was a warm day approx. 23 degrees or more and the air con was not sufficient. It was hot and stuffy, great breeding ground for all that bacteria that hadn't been cleaned up prior to departing. To cut a long story short our driver told us he had to take a 45 minute break part way through the journey. We were devastated as this meant we would not make kick-off for a huge cup final, the first Manchester derby in the history of the FA Cup. I understand the driving laws, I don't understand why you didn't have a second driver. I also don't understand why the driver on the return journey didn't take a break . So disappointed the Big Green Coach company/ Arsden Clark, we missed the atmosphere, meeting up with friends, the national anthem, the first goal.. I'd saved up my hard earned money doing 13 and a half hour shifts for the NHS to watch history in the making and was let down by your poor planning and poor hygiene standards. Consider second drivers in future for events with a specific start time. It wasn't the traffic that was the issue or any unforeseen circumstances that made us late. It was the 45 minute break. We joked the driver may have been a bitter footy fan of maybe Leicester or United as it just seemed unbelievable we were going to miss the kick off. And before you may reply stating we got to the stadium before kickoff, we had a 20+ minute walk to our turnstile and seat. My seat was not conveniently located next to the drop off point. Then maybe I'd have caught the first goal.

Negative experience: Saturdays coach 36 to Slam Dunk. When I contacted you about our coach breaking down, it was unacceptable for the driver to not communicate with passengers at all. We sat there an hour after departure time and he would not speak to us until repeatedly asked if something was wrong, to then take an aggressive tone with another passenger. There was never an “announcement” to the coach from the driver - never keeping us informed. The driver did not speak to any of the team managing the parking for help. The car park team wandered over after we were the only ones left not moving, and they called an engineer. Not the driver. We then waited for the engineer - now an hour and half after the original departure time, in a dark car park with no water and no working toilet on the coach. You responded to my email with “without the engineer, you would not have made it home.” That is your responsibility to get me home. That’s what I paid for. Silence and bad customer service of the driver is not redeemed by the fact an engineer arrived an hour and a half after our departure time. This is not a suitable response. When I posted for an update on social media, you blocked me on Facebook and deleted my comment. Coach drivers should communicate to passengers, that’s why I complained otherwise we would have been more accepting of the circumstances. We were left in the dark, literally. Therefore due to the lack of customer service on the coach and the reply I received from your CS team and social media team, I am requesting a full refund for travel. In response to the BGC reply, your customer service is a joke. You deflect in the hope to shame your customers and exaggerate facts - “comment on every post I could find”. Spare me, I could have commented further to get some form of response and acknowledge from you. Also writing a review on Google and Trust pilot is not spamming. Another exaggeration. If only you had ever responded in this detail over email. But no, it’s seems you save this for public forums so you can come off high and mighty and anyone who complains looks like they are wining over nothing.

Fantastic experience: Got us to Slam Dunk Leeds and back to Manchester on time as planned with no faff, the seats were really comfy too. I want to give a big shout out to Julie Orrell who drove us back, I dropped my purse getting off in Manchester and recieved a message shortly after, from Julie, saying she had found it and has got it back to me safely. A really friendly driver and hope to ride with her again!

Negative experience: We used Big Green Coach for the playoffs at Wembley, for anyone going to the playoffs I wouldn't recommend this company. We were suppose to set off at 0930 and it was chaotic nobody was there to guide the fans onto coaches, we got on one coach and all had to get off as nobody had counted the number of people on the coach. When we finally set off it was 0945, once we were on the M1 we were informed we would be stopping at Leicester services for 30 mins - so after just over an hr driving we were stopping !!At 1130 we were only at Leicester. The toilet wasn't working properly, you'd think it would have been checked before hand. Finally we get to Wembley at 1410 - 50 mins before kick off, no time to soak up the atmosphere. On the return we had to wait in the car park for 1.5 hrs and it was 2 hrs before we were on the M1. Heading back home we were informed the toilet was out of order and we would be stopping at Leicester again, why it wasn't sooner I have no idea. Finally arrive back at 00:15 a total of 10.5 hrs travelling that day. I've done the trip before with another company and it wasn't this long. For anyone going to football I would advise finding a company that sets off at 8 at the latest and maybe paying a little more and catch the train.

Positive experience: The coach dropped my daughter and friends at a Harry Styles gig and collected them(saving me a job). However I was a little surprised to find that the coach had several pick up points which meant a 51 mile journey took over 3 hours. This is not very clear from the website.

Negative experience: Journey out was fine, punctual and got us to the venue on time. The return was a different matter. Company representatives clueless as to where the coach was, parked in a different place resulting in a late departure. Staff unable to reach the driver or anyone in head office. Had to actually go and find the driver. Lack of communication to those waiting for the bus to arrive. Over a hour leaving. What was astounding is the lack of a wheelchair enabled coach for the wheelchair bound passenger to use. Unlike the outward journey, this person was able to be lifted using the on board platform into the designated wheelchair space. On the return, no such provision and this person had to crawl up the stairs to gain access to the coach. This was repeated on arrival into Bristol when leaving the coach. ‘Not my fault’ said the Big Green Coach representative to me as I looked at her and her two other colleagues watching this most unfortunate scenario. Make of that what you will, I won’t be using this company again.

Fantastic experience: First time user of Big Green and a superb experience, the best coach trip that I have ever been on! All down to Paul Orrel and Wayne the second driver who were professional, friendly and brilliant drivers. The coach was immaculate and I would use again and recommend very highly. Thank You.

Negative experience: If I could give it a zero, I would. Avoid this company. Booked a coach which didn't turn up on time to get us to an event. Ended up getting a train there with the intention of getting the coach back. Pickup point was vague to say the least. No postcode or road on ticket. Tried phoning the company but the phone lines were closed. Ended up making alternative arrangements. Ticket price extortionate. They were cashing in on train strikes. Customer service is terrible.AVOID AVOID AVOID! They take your money and after that they don't care.

Fantastic experience: Very impressed with the service we got from Big Green Coach Co. Travelled to Coldplay @ Wembley on a day the trains were on strike. From our experience we're thinking that coach travel will now be our travel method of choice. Driver and co-driver were brilliant. Friendly and approachable. Told us where and when to expect traffic jams and slow periods of travel. They arrived on time and we left on time. I'm 6 feet 4 inches tall and the seats were comfortable. All round excellent experience. Good value for money. Highly recommended the BGC Co.

Fantastic experience: it made everything so much easier, me and all my friends were able to get back and forth from sundown festival with no problems. and the coaches were extremely clean, comfortable and well equipped. i will 100% be using them again.

Fantastic experience: Brilliant coach service! (from my experience that is). Used it for Coldplay at Wembley on Friday 12th August. I was a bit skeptical at first when using them because of all the bad reviews but I have no clue how anyone could rate this less than 4 stars?!? Though looking through some other reviews people have very stressful times Our coach was excellently clean and spacious with a toilet and sink on top (but don't fall into the same mistake as me and accidentally drink it because it wasn't labeled as it looked like a water drinking fountain! But the driver did tell me after I drank a little that it was in fact hand wash...). Coach arrived almost on time, got there before the doors opened. Wish it could've arrived a bit earlier but due to traffic around wembley the journey took around 3 hours. Much more easy than staying the night in London paying stupid hotel prices and using the really overcrowded tubes and trains. In the end we got to sleep in our own beds. So, from my experience, it's a 5 star service and I might use it again for future concerts.

Positive experience: I got the big green coach to boardmasters festival. Both ways were comfortable journeys including the way home which was a long one due to traffic. The convenience of this was great and a really reasonable price.

Negative experience: Booked this coach from Victorious festival. Horrific customer service, we told to go to the wrong exit by the festival staff but we still made it 5 mins before the coach left. The lady we met did not know why coach we needed to get on and so when we found the coach it was 2 min past the leaving time. The coach driver refused to let us on, it was not until the manager came over and persuaded the driver to let us on. The way he spoke to myself and my sister appalling, he then tried to argue with us stating we had the wrong tickets when we had the correct ticket - there was no apology even though he was wrong and rude. From reading previous reviews and the responses they have received I will not expect a useful or even polite response and thoroughly question the ethos this company promotes. I will be telling everyone not to use this company. From your respond you have not read my google complaint or the official complaint I emailed to your colleague. I already explained that the big green coach was not on the map or have signs for the pick up point ( which I have photographic evidence) so your point are unfounded and useless. I question what the purpose of your response is. Please can I have your name so I can add this to my complaint.

Negative experience: Our scheduled departure from Bournemouth was at 13.00, however the coach did not appear until 15.30. During this time, no one from your company contacted those of us waiting, until people started calling at around 14.00. Finally at 14.15 I received a text message informing me that the coach was running two hours late. Understandably this poor customer service led to a high level of anxiety amongst those of us waiting, and got the trip off to a very poor start. Once the coach turned up, it was clear that the driver didn't seem to know what was going on. He complained that he was over his allotted hours, and so would soon need a break. By this time, a number of people with tickets had already made alternative arrangements and abandoned the coach service altogether. The coach that arrived had no air conditioning, nor windows that could be opened. The temperature inside was 30 degrees - absolutely unbearable. My Mum (who suffers with severe arthritis and receives disability benefits) began to feel extremely faint and unwell. We stopped at Winchester services in order to change coaches due to the driver's hours, and boarded another coach. While this coach now had air conditioning, the toilet made the whole bus smell terrible. On our run into London the traffic was appalling, and as we were already running three hours late we were not able to make up the time. As we approached Wembley, the traffic came to a standstill. It was now 20:10, and Coldplay were due to start their set at 20:30. We had missed all of the build up outside Wembley, as well as the two support acts I had been looking forward to. To try and get us nearer to Wembley, the driver tried his best by running through five red lights and stopping on the side of the road rather than in the parking space. When we finally arrived as close as possible at 20:15, my Mum and I had to run in order to get to our seats in time for Coldplay. We were not able to fill our water bottles or use the toilets, and the start of this special night was made extremely stressful. After the (excellent) gig had finished, we went to find our coach for the return. We had been told that we would be on the same coach, and so had left some of our belongings on there. However, it was not the same coach waiting for us. The driver had to phone the driver of the other coach, in order to try and retrieve our belongings. This second coach was not able to get near to Wembley, and so we were told to run to get our stuff quickly. For my Mum to have to run half-a-mile there and back, under these conditions, is completely unacceptable. The driver of the bus that was waiting to take us back was impatient and desperate to leave, in spite of the huge inconvenience and upset caused by your company. The rest of the journey home to Bournemouth was smooth, and we were extremely relieved to get home.