Ying Wah Travel 英華旅遊

Fantastic experience: Highly recommend using Ying Wah Travel. Very helpful and provided superb communication when my flight was cancelled. Negative reviews do not represent this company who my family and friends have used on countless occasions and have loved each time

Fantastic experience: Use them many many years, always good service, when we call them quick response

Fantastic experience: Dealt with Ying Wah Travel for many years, most of the time they have the best deals, the service team are polite, helpfuland courteous. On this occassion a shout out to Ling, she assisted me with my tickets and cancellation, she sent confirmation with emails and followed up with phone call. Returning client...recommend it

Negative experience: Introduce Ying wah by my friend and quote the price they offer on line that flight to Hong Kong with Cathay Pacific was good. In the same theory l thought they would give a good deal to me . But end of the day I paid £122 more on each ticket and I’ve been told I should quote on line before making any purchases.

Fantastic experience: Very helpful and friendly.

Fantastic experience: Excellent customer service, I’ve been using this agency for many years and never had an issue. My extended family and friends can say the same. Seen many negative reviews but they’re an unfair judgement - guess you can’t please everyone. Overall, I highly recommend.

Negative experience: Terrible communication Changed flights without proper communication. They don’t accept responsibility for any errors. Avoid

Negative experience: Terrible Cancelled my flight without notice so had to pay for another flight.

Negative experience: Bad communication and poor customer service. Avoid! Scam

Negative experience: Ying Wah booked flight tickets for my dad, however there was a change in the flights and therefore my dad received a call to advise him of the new flight details and the agent confirmed no further action was required as he had confirmed the change of flight details on the call. They later emailed the new flight details, which is great. On the day of the flight, it turns out because my dad never responded to that email, (even though he had confirmed on the phone), they did not book him onto the new flight and kept him on the old flight. This meant he missed his flight, the agent were not interested in helping to resolve the situation and kept referring to the email and how they were "waiting on a reply". Very poor communication and no accountability. Would AVOID.

Fantastic experience: Always find them amazing highly recommend

Fantastic experience: Good service

Fantastic experience: Experienced people.

Fantastic experience: Great experience

Positive experience: Friendly staff over the phone. You can find cheaper online.

Fantastic experience: I don't normally write reveiws, but having seen a few negative reviews was suprised. So i would like to share my feed back. We Have been using this travel agency for at least 20 yrs. Absolutely excellent service. Very honest staff giving great advice and offers. The staff are very professional and friendly . I would highly recommend them.

Fantastic experience: Excellent customer service, I’ve been using this agency for many years and never had an issue. My extended family and friends can say the same. Seen many negative reviews but they’re an unfair judgement - guess you can’t please everyone. Overall, I highly recommend.

Fantastic experience: Good customer service

Fantastic experience: nice agency

Fantastic experience: They are the best travel agent. when I was living in uk , I always found them very helpful and friendly staff

Fantastic experience: Ling is excellent and very helpful that’s why we have used this company and always insist on speaking with ling

Positive experience: Positive: Professionalism

Fantastic experience: Always a great personalised experience very professional and customer friendly.

Fantastic experience: 有位服务名叫亚玲服务一流: 因新冠肺炎回港需求出示健康证和預訂洒店住宿等，一一提示我本人，感谢貴公司和員工，谢谢。Bristol Chong

Fantastic experience: Used this company a number of years. Good prices to the Far East and never had a problem.

Positive experience: Good place to call as point of call if looking for flights to South East Asia. Might not always be best price, but often there are great promos.

Fantastic experience: Wow so many bad reviews, I don't think it gives it much justice. My family have been using this company as long as I remember and I recommend my friends to book with them when they are travelling to Asia. I like it as they can sometimes provide you with 46kg luggage. I never had a problem with them before ...I mean on the phone they are not the politest people but I guess that's the way they work.

Fantastic experience: Great customer service, very helpful.

Positive experience: Cheap prices for flights with higher fare classes. Might choose that if needed.

Negative experience: Bad experience. Uses tricks to take your money especially on elderly. Don't use.

Negative experience: Hi all I'll like to tell you all never book any tickets with these guys as many offers they give out . They are very rude and very racist to the other kinds and look down on you as they thing they are very superior. I had to book a ticket which they quoted me 435 pounds and when I was going to pay for it they bumped it to 632 then 645 and I rang back like 20 mins later the price was 662 I dunno how they kept bumping up the prices. When I requested to speak to the manager the agents goes I'm the manager and I'm like I wish to speak to someone higher than her and she goes I'm as high u will get. I ask her why is the price kept going up in the same day for a ticket that I'll be flying 2 months later . The manager goes if u cant pay it dont buy a ticket. I found her very rude and racist and I warned her I'll be posting about the company on Google reviews but shes like not bothered. I hope u all can stay away from this company as to save any trouble. But if you wish to book a ticket and speak to someoes in Chinese you are most welcome to call han San Hong or look for oriental mart in Nottingham and ask for shela she will offer best tickets and prices and very very helpful .

Fantastic experience: Have been using this travel agency for years. Excellent service, very friendly and helpful staff. My extended family around the uk also book with Ying Wah Travel never a problem. Very happy with the service. Well done team !

Negative experience: If I can give a minus one star I would. Customer service is ridiculously bad, tried to book a flight via phone and was requesting some information so was on the phone for a while asking about flight details, but a manager started shouting at the staff who was on the phone to me to hang up, because shes been on the phone for "too long", if she doesnt hung up he would fire her, so without a word the staff hanged up. I called back and this time he answered, he shouted down the phone at me and said he doesn't want my business so piss off, then he hanged up. I was livid, I’ve never been treated so badly before, and will definitely NOT be going back there again even if someone paid me to try again. What kind of customer service is that?l