TravelPerk (formerly Click Travel)

Negative experience: A sham of a company. Avoid travelperk. Poor customer service, unprofessional and a waste of time.

Negative experience: Terrible service. If you have the option to use something else in your company, do it. They are incapable to manage simple things, as change a flight. Worst travel service that I used in my entire life. Don't fall for the start up tech speech. They are simple not competent for the basics. If I could I would give zero stars.

Negative experience: Use them at your own risk - you will end up on the street even though you've booked a room and paid 3 months ago!

Fantastic experience: Very cool service, and very kind people

Fantastic experience:

Negative experience: terrible company! nothing but problems

Negative experience: Do not use Click Travel, ABSOLUTELY USELESS. Extremely poor customer service and made multiple mistakes during my booking. They wrongly booked train tickets and their unresponsiveness made it impossible to contact them for assistance. I would rather book myself then go through this again. Highly discourage using Click Travel due to their lack of reliability and unhelpful approach.

Fantastic experience: Great customer service, friendly staff, tasty food

Fantastic experience: Very helpful. They can take away yr stress of the booking

Fantastic experience: Great bunch of guys and girls. Use them daily with work :)

Fantastic experience: Great service

Fantastic experience: Thanks

Fantastic experience: Descubre un pequeño Bar para todos y tomar un café,o una cerveza o copa con tu gente, amigos y conocidos y comparte espació con buena gente y chicas y chicos.

Positive experience: Great customer service, but prices are more expensive (sometimes drastically) than booking direct.

Fantastic experience: Excellent response time to website enquiry

Negative experience: two words scam artists

Fantastic experience: Highest level of customer service I’ve ever received, and it’s the consistency of the customer service at Click Travel that really amazes me. I’ve been using Click Travel for 3 years through our company to book our tenants into hotels, and every time I’m faced with a stressful issue (which is quite often), I open up the chat feature on the website and I’m greeted with an extremely helpful, friendly and positive advisor within minutes, sometimes seconds, that without fail resolves my issue or answers my query, or contacts the hotel on my behalf and keeps me updated whilst they do so. Honestly every single company should take note of the customer service advisors training and the process of getting in contact at Click Travel because they are winning.

Negative experience: Unable to get through to an agent (ever). They do not offer a facility to pass on my contact details to say the hire car company, and thus the only communication channel is through Click Travel which is far from frictionless. I've just turned up to collect a car for 400 mile round trip and they only have vans available. Apparently they've been trying to contact me...Highly annoying and totally avoidable.

Positive experience: Very quick and easy to use, had no problems thus far, although prices are a lot higher than at the hotels themselves

Fantastic experience: Excellent response time to website enquiry

Fantastic experience: Highest level of customer service I’ve ever received, and it’s the consistency of the customer service at Click Travel that really amazes me. I’ve been using Click Travel for 3 years through our company to book our tenants into hotels, and every time I’m faced with a stressful issue (which is quite often), I open up the chat feature on the website and I’m greeted with an extremely helpful, friendly and positive advisor within minutes, sometimes seconds, that without fail resolves my issue or answers my query, or contacts the hotel on my behalf and keeps me updated whilst they do so. Honestly every single company should take note of the customer service advisors training and the process of getting in contact at Click Travel because they are winning.

Fantastic experience: Work has switched to click this year from Expedia and I think it's a huge improvement. Whenever I've needed to speak to anyone for help so far they've been amazing, I think the platform is better, and the way they set up room allowances for expenses and bill backs far superior to before.

Fantastic experience: Cool service can't fault it to be honest

Fantastic experience: Great app - always find a great hotel

Positive experience: Got my emergency hotel sorted

Negative experience: Absolutely useless - inefficient and unnecessary third party booker. They said my ticket had been taken by someone else (it hadn't) resulting in me having to purchase again. Were unable to help other than say I need to go through some convoluted refund process - not great when stranded at a platform.

Fantastic experience: Definitely recommend going here if your have a business (big or small) and you want to book a trip, accommodation and travel

Negative experience: Absolutely disgusting company.Booked with my hotel for 2 nights.Guest didnt show up and they refused to pay.WORST OF THE WORST.NEVER AGAIN WORKING WITH THESE PEOPLE WHO LOOK LIKE A BUNCH OF SCAMMERS.

Fantastic experience: Brilliant online business travel booking tool. Great for managing travel for your company and reducing your spend.

Negative experience: Don’t use click travel. Book through them for 2 nights hotel stay. They sent through the confirmation which I printed. Arrived at the hotel and was told the card had been declined it’s now been two hours with the poor receptionist being taken in circles over the phone by this despicable company. Still waiting. Speaking to colleagues this is a common occurrence. DO NOT USE UNDER ANY CURCUMSTANCES If I could rate with less than one star I would have.