
Audley Travel

Information about Audley Travel
Opening hours
- Monday: 9:00 AM – 8:00 PM
- Tuesday: 9:00 AM – 8:00 PM
- Wednesday: 9:00 AM – 8:00 PM
- Thursday: 9:00 AM – 8:00 PM
- Friday: 9:00 AM – 5:00 PM
- Saturday: 10:00 AM – 6:00 PM
- Sunday: 10:00 AM – 6:00 PM
We’re experts in individually designed travel, creating meaningful experiences in more than 80 destinations across all seven continents. We’ve spent nearly 30 years building trips around what you want to see and how you want to feel, where every aspect is yours to define. We’ll put you in the hands of a dedicated destination specialist, someone who knows because they’ve been there. They’ll plan your trip down to the finest detail, choosing experiences that speak to your passions, and pairing you with local guides who are top of their field. We know that the best way to see the world is your own.
Our comment from TraTraTravel UK about Audley Travel:
Audley Travel is a renowned travel agency that specializes in creating bespoke holidays tailored to individual preferences. Many customers have praised the company for its knowledgeable and helpful staff who provide exceptional service from start to finish. Users report excellent attention to detail and a high level of customer care, making Audley a top choice for personalized travel experiences.
Clients have enjoyed remarkable trips, such as adventures to New Zealand, Canada, and a bespoke safari in Namibia, with rave reviews about the quality of accommodations and support during their journeys. The professionalism and expertise of the travel specialists, such as Alex and Georgie, have been especially highlighted as adding significant value to the overall experience.
However, some reviews indicate room for improvement in service consistency, with reports of issues related to accommodations and communication during travel. Despite these instances, the majority of feedback emphasizes that Audley Travel has a strong commitment to customer satisfaction and strives to resolve any problems that may arise.
Overall, Audley Travel is highly recommended for those seeking well-organized and unique travel itineraries that create unforgettable memories.
Audley Travel: Reviews
Negative experience: If I could give 0 stars I would. Ruined a family vacation due to negligence and not following through with hotel bookings (forced 5 adults to share 1 small room). I could have planned a better vacation myself with 1 day of googling having never been to the region than what their agent did. I work in the travel industry and really regret letting my family book this company. I know this is harsh but time with family is scarce and the service/quality of product this company provided was truly abysmal.
Hi Anna We are sorry to hear about your experience; this is not the level of service you would expect from Audley. Please be assured that a member of our Client Experience team in Boston will contact you to discuss this further. We hope to resolve this to your satisfaction. Best regards Audley Travel USA
Fantastic experience: Awaiting a holiday I've booked with Audley Travel. Helpful, friendly staff. Great tailor-made holidays! Website is easy to navigate.
Hi Elaine Thank you for taking the time to share your feedback! We're delighted to hear how well everything is going so far, and we can't wait to send you away on your travels in the New Year. Best wishes Audley Travel UK
Fantastic experience: I can't believe any travel agent could be better at listening to a rather crotchety list of requirements, and planning a first-rate trip. John Cole was excellent. Alas, I was after all not able to go on the visit to St Petersburg, so cannnot speak as to the actual experience. But I was really really impressed with the attention to detail, and the good sense, which compares so favourably with the take-it-or-leave-it attitude of the last agency I dealt with (for a much less complicatred trip).
Fantastic experience: Always helpful and very well informed. Can do a variety of price ranges but tend to offer superb places and temptation follows!Very careful in their planning. We have never had a problem on their holidays but I am confident they would sort it out promptly.Their experts really know the local terrain.
Positive experience: Lovely building which houses an expensive bespoke travel agent. Staff lovely.
Fantastic experience: Audley travel, where fabulous experiences abound and wanderlust is forever appeased.
Hi Cezary - thank you for your kind comments & 5-star rating! It is much appreciated. Best wishes Audley Travel UK
Negative experience: Awaiting contact from Audley before further feedback is placed. Trip 5* accommodation not 5*.
Hello, DF WM.We're sorry to learn that your accommodations were not up to the high standards you'd expect from us.Unfortunately, we are unable to locate your information based solely on your Google Review, so please contact our Client Service team at [email protected] with your trip reference number, and we will investigate this for you as soon as possible. We eagerly await your response.Audley Travel
Negative experience: Awaiting contact from Audley before further feedback is placed. Trip 5* accommodation not 5*.
Hello, DF WM. We're sorry to learn that your accommodations were not up to the high standards you'd expect from us. Unfortunately, we are unable to locate your information based solely on your Google Review, so please contact our Client Service team at [email protected] with your trip reference number, and we will investigate this for you as soon as possible. We eagerly await your response. Audley Travel
Fantastic experience: We recently travelled to New Zealand on a bespoke holiday with Audley. The planning, advice and support throughout our trip was absolutely excellent, and I would definitely recommend them.
Hi Sara Thank you for taking the time to share your great feedback with us! We are delighted to hear how well you have been looked after throughout. Best wishes Audley Travel
Fantastic experience: Quality
Hi Vince, thanks for taking the time to rate us 5-stars! It is much appreciated. Best wishes, Audley Travel
Fantastic experience: I have for many years, toured a new location at least once if not twice a year. This travel company, Audley Travel, is, by far, the best tour travel company I have ever used. I booked their 10 days Indian Golden Triangle/ Ranthambore Tiger tour. In the UK the arrangements were managed by Mr Harsha Ogale. In India by Ms Ritika Gupta. Every step in the UK was guided by Harsha helpfully, seamlessly and efficiently. From landing in Delhi to returning to the UK, our experience in India was managed and facilitated by Ritika. Throughout we were blessed with a tremendously helpful and safe driver. The guides, especially in Delhi, Agra and Jaipur were professional, knowledgeable and of the highest calibre. On the whole the whole team in India was very well organised, efficiently coordinated, helpful, knowledgeable, excellent at their jobs and more.
Hi Neville Thank you for taking the time to share your great feedback with us. It sounds like you had the most memorable time exploring the wonders of India with us! We look forward to sending you away on your next dream Audley trip once the time comes! We'll make sure your kind comments are shared with Harsha and our teams in India, including Ritika. Best wishes Audley Travel
Fantastic experience: Recently travelled to Egypt with Audley. Olivia put together a great itinerary that covered all the points we discussed the holiday was fantastic. Just as I’d hoped. I had a concern about a flight whilst we were away, turned out to just be an IT issue at the airline, but Olivia responded quickly and resolved the issue. Saved me a lot of stress Many thanks
Hi LorraineThank you for sharing your kind comments with us. We are delighted to hear how well Olivia looked after everything for you. It sounds like you had the most memorable time exploring Egypt, and we look forward to sending you away on your next dream Audley trip. We will make sure your feedback is shared with Olivia and the team. Best wishes,Audley Travel
Fantastic experience: Recently travelled to Egypt with Audley. Olivia put together a great itinerary that covered all the points we discussed the holiday was fantastic. Just as I’d hoped. I had a concern about a flight whilst we were away, turned out to just be an IT issue at the airline, but Olivia responded quickly and resolved the issue. Saved me a lot of stress Many thanks
Hi Lorraine Thank you for sharing your kind comments with us. We are delighted to hear how well Olivia looked after everything for you. It sounds like you had the most memorable time exploring Egypt, and we look forward to sending you away on your next dream Audley trip. We will make sure your feedback is shared with Olivia and the team. Best wishes, Audley Travel
Fantastic experience: Best personal experience when booking a tailor made holiday.
Hi T TThank you for your feedback, and your 5-stars! We look forward to sending you away on your next dream Audley trip. Best wishes,Audley Travel
Fantastic experience: We arranged a bespoke safari with Alex. We travelled in Namibia in June. The organisation was as near perfect as could be even ‘tho covid complicated things. We really did have the holiday of a lifetime. Thank you Alex mate!
Hi John Thank you for taking the time to share your kind comments with us. We are delighted to hear how well Alex has taken care of everything for you, and will make sure your feedback is shared with the team. Best wishes Audley Travel
Fantastic experience: Booked our honeymoon through Audley travel and they were fantastic. We got the honeymoon we dreamed of and at a reasonable cost. Will definitely book through them again. Highly recommended
Hi SamCongratulations on your special occasion! We are delighted to hear how well your dream trip was taken care of. It sounds like you had a fantastic time away! Thank you for taking the time to share your kind comments & 5-stars!Wishing you all the best,Audley Travel
Fantastic experience: First time I've used this company but if you want a holiday that you'll never forget this is the one from start to finish everything 5 star I'll definitely use them again
Hi Derek Thank you for taking the time to share your kind comments with us. We will share your feedback with the team, and we look forward to sending you away on your next big adventure. Best wishes,Audley Travel
Fantastic experience: Excellent service, with a professional and extremely knowledgeable team. A special thanks their South Africa specialist Louise.
Hi Chris. Thanks for taking the time to share your feedback with us. We are delighted to hear you received such excellent service from Louise and the team. We look forward to sending you away on your next dream Audley trip. Best wishes, Audley Travel.
Fantastic experience: Just returned from our Audley Travel arranged holiday to Singapore and Thailand! From the initial email to our appointed person Alex Shepherd to touch down back in Manchester today the whole experience has been unbelievably amazing! Alex listened, understood, advised and supported us throughout the 18 months of planning. The trip was so much more than we could have hoped for, the hotels out of this world and the representatives at each location totally brilliant. Can not recommend this company and Alex particularly highly enough. More of a 10 * experience! The Harrison’s are home, tired and overwhelmed by the whole fabulous trip
Hi Rachael. Thank you for taking the time to share your kind comments with us. We are delighted to hear how well Alex has taken care of you, and are delighted to hear you had the most amazing time exploring Singapore and Thailand. We will make sure your feedback is shared with Alex and the team! Wishing you all the best, Audley Travel.
Negative experience: Embarrassing. Bunch of fraudsters. Avoid.
Hello, Genius Bohemian. Thank you for taking the time to provide us with your feedback. We are saddened by your comments and would like to discuss them further with you. Could you please email us at [email protected] and a member of the team will contact you at a time that is convenient for you? Best wishes Directors' Office - Audley Travel
Negative experience: My mum and I recently booked our dream holiday of a lifetime to Canada expecting a stress free holiday sadly for us it was not. Our rep Georgie was very good and did her best. However all our trips that were booked through another local agency did not always perform well. When we first got to Canada after long flight, our transfer time did not exist. We had to pay again just to get up to our hotel on the first day we arrived which wasn't cheap. Although we got our money back through Georgie this caused us to be stressed throughout the whole trip in the rockies that no one was going to turn up. We had another 2 issues later in the trip where one coach was late for another transfer to Banff but no one told us. The other was our transport back to our airport going home being 1 hour late. The trips and locations were great. However the stress caused by poor service from bookings arranged in Canada would put me off going with Audley again. To be fair to Georgie she has been great at trying to help us out and if i could give her 5 stars i would. But our experience of over 6k between us was stressful.
Dear Hedgey Hog, Thank you for your review. We are pleased you overall had a great time exploring Canada and are delighted to hear how well Georgie looked after you. We would like to wholeheartedly apologise for the service you received from our partners in Canada in relation to your transportation. This does not meet the high-standard of service which we pride ourselves on here at Audley and we are working closely with our partners to make sure this does not happen again. We will make sure you are contacted by our Client Service team as a matter of urgency to discuss your feedback in more detail. Best wishes Audley Travel
Fantastic experience: I cannot recommend Audley high enough. They are knowledgeable, exceedingly helpful and friendly and nothing seems to much trouble for them. They arranged a bespoke family holiday to Canada for us that was just awesome. They did everything, even arranged local activities and offered to make restaurant reservations too. Holiday itinerary contained lots of helpful advice and suggestions too. Everything ran so smoothly while we were away, apart from a puncture in the hire car, which Audley refunded due to car hire company being less keen. What more can I say?, try them - you'll be glad you did.
Hi Robert. Thanks for sharing your feedback with us. We are delighted to hear how well the team have taken care of you, and it sounds like you had the most memorable time exploring the wonders of Canada. Many thanks, Audley Travel.
Fantastic experience: Very good at what they do. Very efficient. Listened to our requirements and have produced a superb tailor made itinerary for us. We have now booked for 2022. Can't wait
Fantastic experience: I cant fault the level of customer service from this company. Our holiday was cancelled due to COVID and we were kept informed every step of the way. A full refund of our deposit was issued and I would not hesitate to use them for holidays in the future.
Fantastic experience: Awesome company
Fantastic experience: This will be the second time we will have traveled with Audley Travel , our first trip was to Namibia in 2017 - we cannot recommend this company highly enough, they are so approachable, knowledgeable and top-class! A big mention to Chris Moore who is currently assisting us in booking our trip to Nepal & Tibet this year. His response time is fabulous and so helpful, thank you Audley for being brilliant! Sue & John Warburton
Thank you for your wonderful review Sue, we're glad you enjoyed your Namibia trip and we're sure you'll have a wonderful time in Nepal and Tibet. We love your review and would like to use it in our external marketing. If we did we would use your names, would you be happy for us to do so?
Fantastic experience: Booked our South Africa trip with them, wonderful service
Fantastic experience: Our travel rep Melissa Stagg (Far East Agent) put together a fabulous itinery for us as a couple in Thailand. Melissa listened to what my boyfriend asked for and chose hotels that suited us perfectly (small, bespoke, eco friendly and peaceful). While we were away the Covid-19 situation changed rapidly and Melissa kept us informed all the way along as to the unfolding situation. She did hold alternative reservations on a flight for us due before our holiday was over, to get us home before border lockdowns which we declined. In retrospect that was wrong of us as so many people we chatted to were stuck abroad, unable to get through to airlines or their own different travel agents. Melissa was beyond brilliant, how she managed to get us out of the Far East and back home I do not know. I'm a definite risk taker but never again will I push travel plans 'up to the wire', lesson learned. Melissa you're a star ⭐we'll be back hopefully one day when life returns to the 'new' normal
Negative experience: Very disappointing service . We are travelling with Audley Travel (AT) for the first time. We set off tomorrow. At the beginning the sales patter from AT was excellent and believable but as we have come closer to our departure date the service has been very disappointing and I would never recommend using AT again! Very poor
Fantastic experience: Excellent company for creating bespoke holidays for you
Fantastic experience: Audley (Boston) put an itinerary together for our 2-week trip to Argentina and Chile that was just perfect and provided our family with experiences we would otherwise never been able to realize. Well done, plus the local travel agency support was great and made pro-active changes when an airline strike would have caused major issues. Highly recommended.
Fantastic experience: Great operator, prompt service and a lot of knowledge of the area we enquired about.
Fantastic experience: Just I likes
Fantastic experience: Excellent staff very knowledgeable very professional definitely recommend
Fantastic experience: We traveled to Indonesia with Audley last year - our holiday advisor was super knowledgeable about the area and really listened to our exact requirements. The trip was absolutely one of the highlights of my life and it was all of the special little delights and special touches along the way that made it so. Highly recommended.
Fantastic experience: Great travel agent always use them for world travel
Fantastic experience: Great travel agents, slightly more expensive but you get what you pay for!
Fantastic experience: nice company
Fantastic experience: Amazing, knowledgeable service. They really took the trouble to listen to us and what our interests and preferences were. Yes, a little more expensive, but worth it for my 60th and an incredible holiday that we'll always remember.
Positive experience: High end travel service
Fantastic experience: Just booked my 3rd holiday with Audley Travel, they do what they say when they say. Always call back, I have to say my last two holiday experiences have just been amazing and can not wait for the next in Borneo. People who care, Great work
Negative experience: booked a bespoke holiday here and paid top dollar thinking it would be a first class holiday. the reality was the accommodation booked was just cheap and it spoilt our holiday. wont be using them again
We are sorry not to have heard from you and would love the opportunity to discuss the type of accommodation provided and why this didn’t live up to expectation. Unfortunately, we have been unable to get in touch with you as we need some contact information, please call Louise Timings from our Client Experience team on 01993838932. Louise will ensure you are put in touch with the right regional manager to discuss your comments.
Negative experience: Holiday booked, but the account manager has gone away, without leaving any out of office notice. Emails left unanswered. Office not remotely concerned and seem to think it's normal. Lack of deep customer care I'm afraid. I think they've grown too big.
Hi John, we are so sorry to read your comments; this is a very unusual situation and we sincerely apologise for the unexpected change in specialist. We would love to discuss this further please contact us at on 01993 838 827.
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