Travel & Co

Fantastic experience: Team is friendly and professional, easy to deal with.

Negative experience: I had booked a ticket for family 4seats return on way ok but when supposed to come back due to covid no flights cancelled tried to rebook with travel Agent they said 1 month later flights arranging will cost 50pounds extra admin fee 1month later they said no flight cancelled so I book emergency flight tickets to come back asked for refund for return ticket which flight was cancelled just avoided me constantly not answering phone messages avoid at all costs not profession if issues con you put of money and don't refund if flight is cancelled keep mo ey for themselves.

Fantastic experience: Wonderful service parcels arrived on time and in mint condition as most of my items were fragile. Will definitely use this company again.

Positive experience: I had a query needing answered, for which I phoned these guys. There was a polite gentleman on the other end of the phone, who answered my query to the best of his knowledge.

Fantastic experience: I got ticket they gave me best price and very cooperative staff.

Negative experience: Pathetic services,, big time liars, no respect for customers. Do not trust on them.

Negative experience: Bounch a liar people. I have spoken to one member of staff he told me something and spoken to an other one he told me something completely opposite.service are absolutely disrespectful. I will never use them again

Fantastic experience: Quick and reliable service

Fantastic experience: Great service good prices over all great experience

Fantastic experience: Best service and good staff

Fantastic experience: Recommend that place for booking your holidays tickets they are providing very good service...

Fantastic experience: Gr8 service Frendly staff and very professional

Positive experience: Good

Negative experience: Very rude staff

Negative experience: I used Travel and Co For NADRA Pak identify Services. Worst Customer Service. Unprofessional. Not even give me a print out of application Reference numbers because their printer was not working and don’t have paper to print it. The person who fill my application on his computer was unable to read and write properly so he put wrong Address on my ID. Both address he put wrong on ID. (UK And Pakistan Address) as a result delivery Guy was unable to Deliver because he only mentioned main building numbers not flat positions Stay away from Travel and Co I will never ever use them again

Negative experience: My wife and son flight was cancelled from pakistan due to covid, we tried umpteen times to phone this office in regards to new flights and a refund , but we were told the person dealing with is off or busy I left message to get him to phone guess what no one phoned. In the end we booked return flights from a travel agent in edinburgh my son got his tickets e mailed without a penny being paid. I personally went to Edinburgh to pay for the flights and thanked him . They arrived in uk in June and now on November we had a refund after constantly phoning the office. I would stay well clear of this cowboy company no customer service whatsoever

Fantastic experience: I Have been using Travel & Co for a few years, the service is brilliant, they always go out their way to help. I would highly recommend this company if you are looking to purchase flights Accommodation & cargo

Fantastic experience: Very friendly staff and looked after me from start to finish.

Fantastic experience: Mashaallah Very Friendly

Negative experience: Used for cargo - whilst they have always delivered albeit later than estimated they never do door to door drop off as advertised. Also had a negative experience with one of their female advisors who was quite rude which is the reason for the poor rating. Not going again.

Negative experience: My flight was cancelled by Emirates travel and co didn't bother to inform me. I phoned and requested for refund for which I was assured it will be processed and refunded in full however I was given time after time and the person in their office incharge of answering phone calls is only good at lying. He gets paid for lying, lies after lies. First time inspoke to him he advised they will process refund but will take between £80 and £85 for each ticket as admin fee. I was left speechless and when i said I'm not happy he then said it's emirates that take deductions. I contacted Emirates and was advised they don't take any deductions as flight was cancelled by them at no fault of my own. This was also stated on their website. Then they stopped answering phone calls and texts. I was refunded after 2 months thanks to Mazhar but short of £425. This has been disputed with emirates but emirates are claiming to have refunded travel and co in full and no deductions were made. Never ever will I go back to them again. I will wait another week before going into their office. I will also take my complaint further. Only writing this to make everyone else aware so they don't fall prey. Book directly with airlines and don't let these crooks take your hard earned money. I hope no one else experiences what I experienced.

Fantastic experience: Customer service excellent never let us down

Fantastic experience: Brilliant, very friendly staff and excellent services offered

Fantastic experience: Cheap ticket prices & friendly service, even help out of hours too. Always check for prices, I get them here at a very reasonable rate

Fantastic experience: Excellent customer service

Fantastic experience: Good service nd friendly staff

Negative experience: Bad service

Positive experience: Good for cargo services

Positive experience: Staff are not friendly and when you enter their shop you will be ignored.

Negative experience: I would encourage you all to avoid ever giving this company any business. I spoke to a man called Rohail who was extremely rude and arrogant and completely lacks any customer service skills. They cancelled flights which we found out at the check in desk on the day of travel at the airport ,we were left without a seat on the plane and then they refused to compensate us. They have a reputation for providing poor customer service. Please do not give this company any business they don't deserve it.

Positive experience: Just sent a cargo overseas great service and great price !!

Fantastic experience: Excellent service from Travel&Co very friendly staff will be back many thanks

Fantastic experience: Nice

Positive experience: Friendly, organised travel agents dealing primarily with sub continent

Fantastic experience: Our first trip to Faisalabad. Our booking tickets etc was so easy thanks to Mazhar Ahmad, he was so very helpful and polite. His communication skills over the phone and by email are excellent. Well done Mazhar, we are very happy.

Fantastic experience: Good

Fantastic experience: Really good service and really helpful staff.

Fantastic experience: Wonderful travel agent and cargo (air and sea). Very friendly staff too

Fantastic experience: Brilliant service

Fantastic experience: Excellent service, very helpful & accommodative staff

Positive experience: Airline tickets cargo for Pakistan and money transfer service

Negative experience: Very bad and cheater people are working. Advice to avoid.

Negative experience: very bad service

Negative experience: They don't answer phone hone stuff very lazy

Negative experience: avoid this cargo company it is just a scam to trap people cargo was suppose to deliver 3 months ago, read the comments before you use them

Negative experience: This travel agent's are robbing people blind. I have sent cargo to Pakistan and it still has not arrived. It's been over 8 weeks... unbelievable service.

Negative experience: Don't use this rubbish company. Sent parcel 6 months ago, not delivered yet. Every time I ring, they tell a different story.

Fantastic experience: Good Jabs

Fantastic experience: Very good and friendly service. Excellent prices.

Negative experience: Since the break up in the management my personal advise would be to think twice before deciding to go for purchasing airlines tickets cuz change dates or demanding refund is going to be extremely difficult with the current management.

Fantastic experience: Friendly staff, they do their best for you

Fantastic experience: always very helpful

Fantastic experience: Happy with the service.

Fantastic experience: Very good service I gurdev Singh

Negative experience: Booked my flight and paid full amount over the phone the same day. Even received payment confirmation and ticket by email. So far so good. Two weeks later I received a phone call from Glasgow number. Since I was in the meeting I rejected the call after the first ring. Literally a second later received a second call but I rejected it again. The process was repeated five times eventually I gave up and answered the call thinking it would be quite an urgent call. The caller was a lady from Travel and Co demanding the payment which I already paid two weeks ago. I explained her politely that I already had made the payment and even received the ticket but she completely refused what I had said and kept insisting to make the payment. I asked her to give me sometime so that I could send her proof of cleared payment from my bank statements. I apologised my colleagues for the interruption, travelled home from work, and emailed snapshot of my bank statement to Travel and Co and requested them to phone or email me once everything has been cleared. After receiving no response from them I email them again asking for the progress. I then received a short statement from them admitting that it was their fault since they forgot to update ledger. After complaining about the way they acted and their professionalism this is the email response I received: -------------------------------------------------------- Thank you for your comments. Mistakes do happen but sometimes listing to customers like you makes me sod all.. Thank you.... Regards Faisal.c Travel & Co 520 Cathcart road Glasgow G42 8yg -------------------------------------------------------- This response clearly shows how ill mannered and unprofessional this company is. It is not even worth a single star.