Hays Travel Hillsborough

Negative experience: Awful experience. Went in the store to add over £3,000 worth of Canadian and USA dollars onto my pre-paid travel money card. Made three unsuccessful attempts to pay and agreed to return the next day to do so, as they were having issues with their payment machine. When I arrived home over £7,000 had gone out of my account without any explanation and no dollars had been added to my card. Took a week to get my money back. Won't be going in there again. This review would have been no stars, but I had to put a minimum of one.

Fantastic experience: Brilliant staff - we've had holidays with Hays for years.

Fantastic experience: We have just got back from the most amazing 2 weeks in Parissa, Santorini, staying at the best hotel I've ever been to-Tui Blue Meltemi. We didn't know the island but knew what we wanted with accommodation. Hays Travel's knowledgeable staff couldn't have done any better if they'd tried, it was absolutely perfect for my daughter and myself. I will always book our future holidays with yourselves. Thank you all so much

Fantastic experience: All staff are great been going to this shop for the lasts 9 years

Fantastic experience: Went to exchange currency, very friendly send helpful

Fantastic experience: Searched for a last minute holiday for us found one went through loads of options with us good service would use again.

Fantastic experience: Can't felt Hay's travel. Fabulous team .

Fantastic experience: Very very helpful

Fantastic experience: Very helpful

Positive experience: Just booked holiday 2 Turkey very helpful staff.carnt wait 4 june 2 come.

Fantastic experience: Very helpful staff only went in to buy euros will definitely be going back to check next year's holidays

Positive experience: Great service and staff. Very friendly and helpful in choosing holidays. Great asset to Hillsborough.

Fantastic experience: Staff realy helpful, very knowledgable about all holidays

Fantastic experience: They are so friendly and helpful xxx

Fantastic experience: Really friendly and helpful staff. They definitely go the extra mile for you.

Fantastic experience: Only went for currency

Fantastic experience: Very good

Fantastic experience: Great staff very helpful

Fantastic experience: A good Local Travel Agent Staff are very good

Fantastic experience: Writing from Kalymnos here in Greece, your suggestion for our family of 4 here in Myrties has been spot on. Having a great time. Cheers

Negative experience: Hillsborough branch, Sheffield. Saw some late deals in the window & was quite keen to book one of them. There was a lady dealing with 2 customers & a male who had no one with him called me forward. I stated I was wanting to book a holiday to which he replied “oh, I thought it would be a quick question, I’m already on with something” Not happy with his response I still decided to wait. I became a little frustrated after waiting 15 minutes so asked him how long he would be, he couldn’t answer & his colleague responded with “I’m on a training course shortly”. I told him he’d lost a sale & that I would go elsewhere, I can’t believe what he was doing couldn’t wait a short while till he had dealt with me. Awful customer service means even though I like the look of their late deals, I will book elsewhere. The 1 Star is too much, should be -1 star.

Negative experience: Ordered foreign currency in plenty of time. I was told I'd receive a call if there were any problems. Went down to collect on the day I was told, informed there was a problem and it hadn't been sent. No communication from staff to inform me of this, had to be told on the day I was supposed to be collecting it, by staff in store!

Fantastic experience: Booked a last minute honeymoon with them. Our 1st choice ended up being all booked up by the time we had sorted out our COVID passports but they were extremely helpful in finding us an alternative, even calling us throughout to check on our progress. Will definitely use them again

Fantastic experience: Straightforward. Easy to use and very informative.

Fantastic experience: Top class travel agents will deal with these again