
Barrhead Travel

Information about Barrhead Travel
SO14 7DR, Southampton
Opening hours
- Monday: 9:30 AM – 5:30 PM
- Tuesday: 9:30 AM – 5:30 PM
- Wednesday: 9:30 AM – 5:30 PM
- Thursday: 9:30 AM – 5:30 PM
- Friday: 9:30 AM – 5:30 PM
- Saturday: 9:30 AM – 5:30 PM
- Sunday: 9:30 AM – 5:30 PM
Barrhead Travel - Southampton
Foreign Exchange service in store.
Barrhead Travel is no ordinary travel agent. With a UK-wide network of 70 locations, a team of over 900 knowledgeable worldwide travel specialists and over 45 years of experience in the travel industry, it’s no wonder we’ve been voted the UK’s number-one travel agent. ????
Every holiday we sell is ✅ fully financially protected, leaving you free to relax and look forward to your well-earned getaway. Delivering ✅ exceptional customer service and authentic travel experiences is our number-one priority, ensuring each trip exceeds your expectations.
We’re completely independent, offer impartial advice and create bespoke holidays that suit your every need.
ABTA & ATOL members.
Our comment from TraTraTravel UK about Barrhead Travel:
Barrhead Travel is renowned for its exceptional customer service and knowledgeable staff, making it a top choice for travelers in the UK. Many customers have praised the friendly and professional approach of team members like Kacy, Luke, Chesney, and Stephanie, who consistently go above and beyond to meet their clients' needs. Here are some highlights from recent reviews:
- Helpful Staff: Reviewers frequently mention the extremely helpful and approachable staff, who take time to understand customer requirements.
- Great Deals: Customers have reported finding fantastic deals on holidays and cruises, often better than competitors.
- Personalized Service: Many have appreciated the personal attention they received, with agents dedicating considerable time to help plan their trips.
- Accessible Communication: Reviewers noted the team's willingness to answer questions and assist with changes to bookings.
However, some negative feedback highlights issues related to customer service during peak times. Instances of poor communication and delays in responses have been reported, particularly concerning refunds and cancellations. It is important for potential customers to be aware of these concerns while also recognizing the numerous positive experiences shared by others.
Overall, Barrhead Travel has established a reputation for being dedicated and resourceful, promising an enjoyable and stress-free booking experience for those embarking on their next adventure.
Barrhead Travel: Reviews
Fantastic experience: Great staff. Young lady called Kacy was very helpful . Will be booking soon
Fantastic experience: Kacy is amazing at giving advice and has really helped me when looking to go away. Very knowledgeable and friendly customer service!
Fantastic experience: Booked a lovely cruise to Norway and the staff was amazing, helping with everything to make it easy. So booked another break to Malta and again they have gone above and beyond with their support and help. Fully recommend this agent and I will be using again.
Fantastic experience: Extremely helpful staff. Printed my boarding card.
Fantastic experience: Luke From Barrhead Travel organised our honeymoon. We went too Elephant hills and did the jungle and lake safari. This was such an expiernce and was the best way too start ! It truly was a magical experience. We than headed to karon phuket, staying at centera grand and 2 nights at centera villa both were amazing. We than headed to Krabi staying at centera grand beach resort which is like a James bond moment and than stayed at Amari Vogue which was so incredible! Knee is such a lovely lady that looked after us while we were there. 2 night was perfect here but was probably our favourite hotel and great way to end the south of Thailand. We than headed to Bankok Shangri-La hotel. Transfers we through destination asia and they were all on time and easy. Barrhead were amazing and so helpful our flights and transfers ran so smoothly and loved our honeymoon. We would only book now through Barrhead. The only things that missed were that all thai hotel ask for security deposit which was fine as I did my research but Barrhead weren't made aware of this from most of the hotel. Most were on 1000thb and highest was 10000thb. So make sure you are aware before you go and just use cash or card. Than there was a mix up with one of our club accesses that we ended up missing out on as was given wrong information. Was disappointed but we didn't let it spoil our time in bangkok. Also don't pay for English speaking tour guide they say hello and that's it. Your just paying for the driver to have a friends for the journey. But I would 100% recommend Barrhead Travel and I will be contacting them soon for a quote to go back with the kids.
Fantastic experience: Great team, all extremely helpful. Are travel agent is Chesney. Very professional, friendly, through and always finds the best deals. Congratulations Chesney. Sulinder & Steve
Fantastic experience: Stephanie at Barrhead Travel in Southampton is fantastic. The most patient and knowledgeable travel agent I have dealt with for a very long time. She managed to get us the deal that we were looking and we will definitely be using her services again in future. Highly recommend. Thank you.
Fantastic experience: Excellent service, I have booked two cruises with Luke Kelly. Luke was very helpful and listened to my requirements and found me what I wanted, thanks Luke
Fantastic experience: Excellent service. Initial feelings very good. Highly recommended
Fantastic experience: I recently used Barrhead travel for the first time and WOW, what an experience. Stephanie Topping was absolutely amazing, she listened to everything I said I wanted and provided me with an excellent holiday. I will 100% recommend this branch to friends and family.
Negative experience: I went to request some brochures for holidays in the Dominican Republic. I was taken the Mick when the "Travel Agent" told me Thompson Holidays goes to Dom. Rep. but they know well Thompson changed to TUI. She asked a lady staff and very desinterested said She Doest know. We will never go there!! Very bad Customer Services and I may said racist because I am a coloured Latino person of Spanish heritage.
Fantastic experience: Great travel agent. Have used them from booking Egypt to cruises. Stephanie is always willing and able to make changes and sort us out. Can’t recommend them enough
Fantastic experience: We have delt with a lovely young lady called Katie, she could not have been more helpful and considerate with all our needs. I would definitely recommend Barrhead as everyone in there was friendly. Very efficient and professional. Will 100% book again through her.
Fantastic experience: Highly recommend Barrhead Travel. Very friendly, helpful and knowledgeable staff. Excellent communication as well.
Fantastic experience: We have ordered a holiday with Barrhead Travel Southampton for the first time and have been absolutely blown away by their fantastic service. We have been on several cruises and they managed to get us a brilliant deal on MSC Virtuosa, whilst also being accommodating when I was being a diva and requested a cabin change! Paperwork has all been completed and on time whilst they are easily accessible via email at all times. Katie & Steph (I believe) have been incredible and always nice to have a chat & laugh with. Will be back soon to book our next adventure :)
Fantastic experience: Amazing travel agent, Amii booked my holiday and has been so helpful throughout thank you !!
Fantastic experience: I have a disability and no question or query was to much. Steff and the team are so friendly and I travel in confidence. Thank you
Fantastic experience: I have lost count of how many holidays I have booked with Steph from the Southampton branch. She is great at giving recommendations and always finding the best deal, always beats any quote from elsewhere. Definitely recommend this branch of Barrhead Travel, always going the extra mile.
Fantastic experience: Went into Barrhead Southampton this morning and was pleasantly surprised at the level of service from all staff, usually nowadays you go into travel agents and they all have their heads down/ on the telephones but I was spoken to right away by someone and I felt like they answered all my questions and gave me lots of options going forward. Thank you :)
Fantastic experience: 10/10 Customer Service. I spoke to Luke Kelly recently about a cruise that was posted on the Facebook group and he was really informative and helpful about what deals were on/ what would be included/ how to change any details. I will be using him again in future when enquiring and even sent me a follow up email to ask how my cruise search was going! Thank you Luke!!!
Fantastic experience: Have used this branch many times for booking cruises. Always a great service from all the staff and they cannot do any more for you. Alway do the best they can with price for me. Cannot be beaten so far. Would definitely recommend
Fantastic experience: 5* service, really listened to what I was looking for and helped me get the perfect holiday. I was made to feel welcome and that’s all you ask for with customer service. Will definitely book there again!
Fantastic experience: 5* service received from Steph, went in to enquire about a surprise holiday and was talked through all available options and prices. I had been quoted a lot more from other booking agents but Steph got me the best possible deal. Would definitely recommend, hassle free and very easy to book.
Fantastic experience: Went to Barrhead travel to get some advice on a trip I had coming up and Luke was very helpful in telling me all the options I had and the cheapest way to do what I wanted. Great company will definitely be going back there
Fantastic experience: When I went into the shop to buy a holiday they went all through our options and gave us the best customer service and care and for that I would always recommend them
Fantastic experience: All the staff were amazing but Stephanie really went above and beyond to find me the perfect holiday, will definitely recommend to everyone to use. Thank you
Fantastic experience: Very helpful staff throughout the whole process of booking my holiday & always on hand to answer any questions.
Fantastic experience: Stephanie was a true professional when handling my holiday arrangements. I highly recommend Barrhead Travel Southampton
Fantastic experience: Highly recommend
Fantastic experience: Used Barrhead for the first time booking a trip to Cyprus and will never use anyone else. Luke was extremely helpful and guided me through my options finding the best locations and prices.Very smooth process booking with great service. Would highly recommend if you’re looking to take the stress out of holiday booking.
Fantastic experience: We used Barrhead to book our holiday for my sisters wedding in Rhodes. Stephanie was so helpful and provided us with a range of options to suit our budget. Very smooth booking procedure, holiday was fantastic and went without a glitch. Would highly recommend.
Fantastic experience: Have been dealing with Chesney Miller booking our cruise from Hawaii to Australia, and he has been absolutely fantastic! 5 star service across the board, he couldn’t do enough for us. Would highly recommend
Negative experience: terrible. lost hundreds of pounds.holiday ruined for 50th birthday. this company have no customer service department. NEVER book with them.
Negative experience: This is the worst travel company I have dealt with. ruined a once in a lifetime trip. staff accessed data portal and cancelled insurance paid for then lied. Head office non existant. lost over 1500 pounds and NEVER consider using this company again
Fantastic experience: We've been dealing with this branch, Southampton, since Covid started throwing our travels in disarray. Our initial dealings with the Glasgow flagship branch were at the best abysmal. Calls were not answered, emails not responded to. Fortunately, our issues were picked up by the wonderful Sarah of Barrhead Travel in Southampton and as if by magic our troubles were resolved in days. Since then, we've booked repeated holidays via Sarah that have unfortunately been cancelled but refunds have been forthcoming without any issues. If your booking Barrhead, Sarah from Southampton is the one to go to.
Positive experience: Would like to thank Ben Peters for his professional conduct on sorting out are shout break and very friendly staff Thank you.
Negative experience: BOOKED A CRUISE IN MAY PAID IN FULL NO CONTACT NO REFUND!!
Negative experience: Awful costumer service. My sister and I have recently booked an holiday, which was cancelled due to COVID. No refund has been received yet (and it has been more than 5 months since the holiday was cancelled).... (1 Stella)
Negative experience: I have sent several e-mails to Barrhead Southampton and head office regarding a forthcoming trip but no replies. Nobody answers the telephone. I was just enquiring but unless they contact me soon my booking will be cancelled.
Negative experience: Booked a cruise for this October emailed so many times I’ve lost count .. Don’t know if it’s sailing no response from them absolutely appalling behaviour!! I’m not alone by the amount of bad reviews how are they allowed to treat so many customers this way!!
Negative experience: I booked an holiday which was cancelled 4 month ago. I am still awaiting to receive a refund. I have tried several times to ask for reassurance but nobody was able to provide a potential date or an explanation despite the holiday was ATOL protected.
Fantastic experience: Best deal for taxi drivers !!!
Fantastic experience: Fantastic service, friendly staff, made booking a holiday so easy
Negative experience: Too expensive
Positive experience: Noisy, intense and manic not your usual travel agents, ok if your doing an 18-30 holiday, I know everyone is trying to help but I'd prefer more of a one on one service, Mary is nice.
Positive experience: Got my travel money from there for my trip to Columbia. Usually when you order money they would make you pay up front or take your number so they would call you when it’s ready. But the guy serving me did not . Although was greats service overall. Would recommend that they double check for the training just in case someone did not turn up to pick the money they ordered.
Fantastic experience: Good place
Fantastic experience: Booked a holiday using this travel agent recently. They spent a huge amount of time (literally hours) with us helping us to choose an appropriate holiday within our (fairly specific!) requirements. They have access to many different channels of holidays / flights etc which was very useful and a significant degree easier than rather fruitlessly searching through multiple different websites at home. When we subsequently needed to amend our booking they were incredibly helpful. In all, we received a personal level of service rarely found on the high street these days and as such I wanted to take the time to leave them a deserved, excellent review. Thank you.
Fantastic experience: Great shopping feeling
Fantastic experience: Brilliant service booked our first cruise.
Fantastic experience: Ottima
Fantastic experience: Very good people there are welcoming. Good at helping you get the right places for your hoilday sorted. Mary and Simon help us with our family cruise hoilday.
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