Holiday Gems

Negative experience: AVOID THIS TRAP! They have terrible customer service, and any issues will result in lost money. If you report problems during your stay, they won't respond, and afterwards, they'll claim they can't help because the trip is over.

Fantastic experience: Highly recommended for a great deal vacation. They offer various places at good value, and the staff are very helpful.

Fantastic experience: No hassle few clicks and all done, best part you got help at your finger tips too

Fantastic experience: Always use holiday gems had some fantastic holidays at a cheaper cost to other suppliers will use you in years to come keep the good work up and prices down.

Fantastic experience: Very easy to book and great on price

Fantastic experience: Very happy

Fantastic experience: One of the easiest sites to orientate.

Negative experience: Still waiting for flight confirmation may have to cancel booking soon

Positive experience: Good holiday package provided however there was no response to query raised via email very disappointing.

Negative experience: Confusing baggage allowance advice meant an extra £96 paid at the airport

Positive experience: I'm happy with the service as I did have a question about my booking and it was dealt with very well with no problems

Positive experience: I was pretty strait forward the person I spoke to was very helpful however there was a extra payment of £69 which I didn't expect, I think the price stated on the website should be the price you pay. Regards Lewis.

Positive experience: the booking was good and smooth online. However, the reply from the agents were a bit slow. couple of times I had to wait 18-20mins for them to answer my call and I ended up hanging up. some emails also went unanswered initially but later picked up. Overall average but room for improvement is there with the agent's response(especially male agents).

Fantastic experience: Great service and communication from David

Fantastic experience: David was super helpful, called me back when saying he would and helping when I had issues!

Fantastic experience: David was extremely helpful and went above and beyond to get us the holiday we were looking for. He kept us up to date with progress on our booking.

Fantastic experience: Absolutely brilliant. The lady who helped was so patient.and informative..left me with the knowledge to go forward with my booking. Thanks from an older person..x

Positive experience: Easy to book and pay, however was rung the following day to say Ryanair had put their prices up so they would either refund me or we pay the difference. The gentleman on the phone was very apologetic and had looked for other airports and dates to see if he could get it cheaper but he couldn’t. Over all a good experience good communication. Would use again

Fantastic experience: Good experince to book a holiday online with good adviser.

Fantastic experience: We have booked with Holiday Gems twice now, great prices and customer services will use again

Fantastic experience: Very nice to talk to made me feel very comfortable when talking to him and also understand want I was saying

Fantastic experience: I was really pleased with how easy it was to book a holiday with Holidaygems and especially with the service provided by David who was very helpful, polite and went out of his way to make sure I was able to book a holiday suitable to my families needs.

Positive experience: The help over the phone and quick response was great. The staff member dealing with my holiday, Shameer, was very helpful and polite. If all the holiday and airport pick ups go as wel,l I will be very happy and use again. Lets hope they do.

Fantastic experience: So far, Destination 2 have offered a great service and the communication has been good.

Fantastic experience: So far, so good. Exactly as I hoped for. A big thank you to Martin.

Fantastic experience: Great service from John arranging our holiday once our original booking fell through

Fantastic experience: Excellent service emails arrived on time everything was so easy to understand cannot find 1 fault. I will definitely be using this company again

Fantastic experience: Easy to book the holiday, docs sent via email as promised.

Fantastic experience: Currently very happy with the online service in booking a holiday. Just awaiting the confirmation of the booking.

Fantastic experience: I phoned to book my holiday to Tenerife for 7 people, and Paul was extremely helpful with everything I asked for. He went through loads of different options and found the perfect price for me. Thank you Paul for all your help and we are very excited for our holiday!

Fantastic experience: Up to now i can't fault the service Stuart has been exceptional

Fantastic experience: Happy with the way I have been kept updated by email. The holiday I have booked with them via online very good service, and fantastic price. Have not had a phone call, but everything about my holiday has been sent by email and is all printed off and I am ready to go. Roll on December. Thank you holiday gem.

Fantastic experience: Perfect customer service. Stuart has been absolutely fantastic with my booking

Fantastic experience: on booking with holiday gems we found every thing straight forward and all were very helpful we will certainly use this company again. A BIG THANK YOU

Fantastic experience: I booked the holiday last minute David called me next day to go through something that they couldn't provide and needed permission to find me something else. I appreciated his honesty so would use them again

Fantastic experience: First class service. Very easy site to use each step explained and booking a holiday all done with no fuss.

Fantastic experience: Good prices ,website easy to use and navigate, the whole process from start to finish was a breeze for me, no problem at all.

Fantastic experience: Had my confirmation booking with Stuart B today, he was very informative and the process was actually really easy. The company is an agency and so the prices can change, so if you booking in advance and can do a low deposit get it in even if not 100% sure to get a phone call back where Stuart is very helpful in finding the best deal to suit your needs Ps the£4.95 transaction fee is on the order summary but Stuart informed that fee is for every card payment and so save up so you can pay the balance with only 1 fee

Fantastic experience: Easy to use website and Paul Warrington who I spoke to sorted everything without a problem. Easy to get in touch with other email or phone. Spot on service

Fantastic experience: I booked wity them 4 years and i never had any problem .They are nice and helpful and very fast send documents.I recomand with trust!!thank you!!

Fantastic experience: Great customer service . Follow up from stuart couldn’t have been better. Big thanks can’t wait to go away

Fantastic experience: Great customer service lily was amazing and went that extra mile to be helpful very satisfied customer

Fantastic experience: I have booked several holidays with this company. Prices are very competitive and staff are friendly, helpful and knowledgeable on the different resorts.

Fantastic experience: Easy to use website abd package holiday booked cheaper than rivals

Fantastic experience: Have booked many holidays with Holiday Gems. Always good customer service.

Fantastic experience: Our holiday flights were cancelled a week before the holiday. Paul contacted us and rescheduled all our flights. He was so helpful, he went above and beyond, while being very professional. Just want to say thank you

Fantastic experience: Found a really great deal and was easy to book will definitely be using this again

Fantastic experience: Finn, was excellent with us!! So friendly and easy to talk too!!

Fantastic experience: Excellent service Got everything I needed without a problem would highly recommend

Fantastic experience: Booked online and had call back the same day. Great service from Geraldine.

Fantastic experience: Booked our holiday package through holiday gems for August. Quick and easy to book, confirmation of booking all came through the next day. Also called customer service team to discuss flights and he was very helpful. Thank you Holiday Gems!

Fantastic experience: An easy booking experience with Lily who was informative and helpful. The proof will be if there are any issues with the holiday, how helpful Holiday Gems are then.

Fantastic experience: Really impressed with the service and attention to detail. We haven’t used a holiday booking company for a few years as we usually find it easier to book direct with airlines and hotels etc to get the holiday we want, being a family of various age groups. But we were pleasantly surprised that you can pick and choose exactly what you want and need with Holiday Gems. Stuart was really helpful in getting us the best deal and understood exactly what our requirements were. Would definitely recommend Holiday Gems

Fantastic experience: Booked a break to Dubai, took all our needs on board and exceeded our expectations, great choice of hotel and location, full of advice and helpful information. Will certainly book sleuth again

Fantastic experience: Richard partington was the advisor who today went above and beyond to take my credit note and book a break to Poland for me and my family. He made sure the credit note covered the price with no extra costs he took time to find nice apartment in Poland for us to stay. This agent went above and beyond with effort and patience and customer service here at its finest. Restored my faith in advisors for holiday companies, people take note from Richard partington for customer service

Fantastic experience: Made my booking so easy and hassle free. Great value too. Site easily navigated and well laid out and presented. All details very easy to find. Highly recommended

Fantastic experience: Lily was a star So professional and helpful we need more people like her, tried different airlines to get me the best deals Well done Lily PB

Fantastic experience: Very helpful got my last minute hotel booked for me with no problems

Fantastic experience: Great

Negative experience: Never again

Fantastic experience: Very good service very competitively priced.

Fantastic experience: My first time with Holiday Gems, everything went well.

Fantastic experience: Search and booking process was easy and quick.

Positive experience: All went well no issues

Fantastic experience: Excellent customer service

Negative experience: Wouldn't book again with them. Sales team is a joke!

Fantastic experience: Very professional service. Would use again

Fantastic experience: Very friendly service! Thank you 'gems' Holiday!

Positive experience: Quick response by email to my first query, hope the service remains as prompt as my holidays approach

Negative experience: Recently we went to Hurghada, Egypt, had really bad experience by booking Holiday with them. I'll never use them again.

Positive experience: Easy to use web site. Only just booked a holiday so can’t comment any further

Negative experience: Worst company know to man!! Seem to be a solo individual who is rude, does not care and will not do anything to help once the money grabber has got his cash. REPORT this company to the ombudsman for gross misconduct!!!

Negative experience: Price went up as couldn't book online too close to departure why advertise at that price and online couldn't arrange transfers for same reasons?

Negative experience: Paid for the holiday package in full, next day had to pay another £150 because of “flight amendments”.

Negative experience: Online booking was easy, but they very sneakily charge you a FEE of £4.95 to pay the balance of your holiday.

Positive experience: Great deals online only problem I booked a holiday which came in online at £2640 I booked online they took all deposit only to call me to “confirm” details of name etc then to go on about how prices change slightly once booked so I ended up paying £2798 it was still cheaper than other sites but that’s besides the point they shouldn’t give you prices without explaining they go up when your called to confirm everything after paying the deposit hence why only 4* overall not a bad company the guy who called me think his name was Stuart had good customer service skills also had gift of the gab was friendly knew how to work his way round a sale as a customer service trainer I would of definitely had him on my team 5* to him

Positive experience: The lady I spoke to was very understanding of my issue,and resolved it as quickly as she could, also sent me extra details, for the holiday transfer, which was great.

Positive experience: Great service as always. I have booked through holiday gems a few times and have always received great service. Documents and communication received in a quick manner.

Negative experience: Not happy with the customer service as they get back to me saying that I have should done more research before I book my holiday as I wasn’t happy with the airline WIZZ because all the bad reviews I read about it after I booked my holiday wish I believe it’s not my fault that I haven’t done any research as I thought I’m booking a holiday from a trusted holiday site !!! And till this day no one get back to me about if there is any possibility to change the airline as the luggage allowance is a joke !

Negative experience: Call up check that they have the flights and hotels available,I paid in full to then be told there isn’t anywhere for me to stay and if I wanted a refund it would be the usual 5 working days. Thankfully,the agent I spoke to sorted me somewhere to stay although it was a different airport,different date and different hotel

Positive experience: Hi, I am still waiting my booking confirmation and all the details however got this feedback request. There are still a few hours to complete 72 hours of timeline as promised. If somebody reach to me regarding this matter it would be great.

Negative experience: Absolute joke of a company. Do not waste your money or time with the staff here. Lovely patronising young lady called Nikki thinks she can speak to people like a piece of dirt on your shoe. Waste of space. Not going to bother going into details but put it this way, I’ve paid more for a holiday with a reputable company then give another penny of mine to these cowboys. Reported. Never again.

Negative experience: Joke. This company should be shut down and give people accurate descriptions when booking. Never will I, nor anyone should book a holiday with these lot. Any issue gets overlooked, can not get through to anyone to discuss anything and when we do we have to wait over an hour and 10 mins. Unsure how this place has lasted this long.

Positive experience: Watch out !!!.Great experience in the past. This time I ended up paying more than the advertised price as they called me within an hour of booking to say the airline had increased their costs after I booked on-line. I paid the higher amount. I checked next day and the same holiday had actually gone down in price from the original price I paid. Doesn’t sound very legal to me :(

Positive experience: Great price for holiday. Easy to use website. Good options for paying either all at once or pay up monthly. Only downside is once you fully pay you have no further contact with company. They issue your documents immediately

Fantastic experience: Was hesitant to book anything with current covid restrictions but Lily happily answered all my questions and put my mind at rest if the worse should happen. Even though it was late Friday evening and she’d been in work all day, she didn’t rush or make me feel pressured into making any decisions. She spent a lot of time searching for the best price to suit my budget and gave a lovely discount too. Am very happy and cannot wait to go on our holiday but I’m reassured to know that if for any reason the holiday can’t go ahead, I know Holiday Gems will support me with finding an alternative or getting a refund. Sometimes we have to take a little leap of faith and put our trust in others!

Fantastic experience: Paul was amazing we have tested positive for COVID and have to isolate for 14 days. Nothing was too much trouble.

Fantastic experience: Emma was really good, she helped us find and book our holiday even though we had a large party with specific room requirements. Nothing was too much trouble for her and she made it totally stress free.

Fantastic experience: Jordan got us the best deal

Negative experience: No communication, useless, never ever will I use this company EVER again

Negative experience: Very poor

Fantastic experience: Beautiful place

Negative experience: Not very good at contacting people

Negative experience: Had booked to go away 6th May. Obviously unable to go. Can I get a response, a refund, any contact at all. NO CHANCE. Any one got any ideas?

Negative experience: Booking N/o 37215 We were due to fly 16/03/20, on 13/03/20 Maltese authorites stated a Mandatory 14 day lock down will be in place and only priority travel.We sent holiday gems a e/mail stating we have been advised by home office of Maltas ruling.We recieve a phone call to contact cus/services,got no reply.NO EMAIL NO PHONE CALL.We booked this trip 19/09/19 ,a total and utter disgrace. I am a cancer sufferer and myself and my wife should not be put through this SHAME ON YOU HOLIDAY GEMS. Mr+Mrs G.Turner.

Negative experience: I had a Holiday booked on the 16th March 20 but due to COVID 19 it was cancelled. I have tried to contact Holiday Gems several times by phone and e-mail but as yet still not heard anything back. I appreciate that they may be busy going through all the bookings that have been cancelled booking but would have just appreciate an update as to what is happening with my cancelled booking. Thanks

Negative experience: I've booked two holidays with this company and both times the service wasn't even satisfactory, to say the least. First of all, you'll always be asked to pay a bit more than what they initially advertised. [They back themselves up by saying our T&C has this outlined]. Once they've got you to pay ( I always make the full payment at one time), after that they don't want to know you! They don't care about your queries or about any additional information. I contacted the agent (Ace) who processed my booking several times via email as well as over the phone (had to leave a voice message because he doesn't answer calls) but never got any response at all. I also contacted their general customer service email but unsurprisingly, never got a response from them either. It's a nightmare calling then trying to get through. It takes about 20 minutes to get through and it's a premium number. My experience I went to Turkey and had made the booking through these lot and thy sneak tme only half the documents. I kept calling them and all they did was kept on sending what they'd already had sent previously. I was told that that's the final documents and that all I need. I got to Turkey and the driver asked to see the transfer voucher . I wasn't given that though. All I had was booking confirmation number and that's all. Yet, I was told all documents are in full and that's all I'll need. I somehow managed to show the transfer driver my booking details and ref number and they allowed to use their service to the hotel. However, the return journey needed a confirmation by phone for them to take you back to the airport. Obviously I had no voucher and therefore I had no contact information I. E phone number or email ID etc. I was stuck. The hotel had no information. I went online too, to see if I could find details but it was a UK number for the transfer company directly. If I called them, my phone bill would've gone over the roof and emails would be responded to within 28 days. Luckily I found some people who had booked through another agent but we're using the same transfer company, I managed o get the number from them and confirmed the return journey. Overall, it was anot appalling, incomplete and unsatisfactory service from holiday gems. I'm not going to be using them again. And I would advise anybody who wants to have a good holiday to avoid booking through this company. To add to all that, they used to have good prices but now the prices have increased and the service is below 1*.

Negative experience: Disgusting service DO NOT USE

Negative experience: Easy booking system online, but once booked they contact you to say that the price was incorrect and you have to pay more, it's a scam!

Negative experience: Like a lot of others say, once the payment is made you cannot get in touch with them, they wont contact you, do not use