
TUI Holiday Store

Information about TUI Holiday Store
Opening hours
- Monday: 9:00 AM – 5:30 PM
- Tuesday: 9:00 AM – 5:30 PM
- Wednesday: 9:00 AM – 5:30 PM
- Thursday: 9:00 AM – 5:30 PM
- Friday: 9:30 AM – 5:30 PM
- Saturday: 9:00 AM – 5:30 PM
- Sunday: 10:30 AM – 4:30 PM
We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Discover Your Smile.
Our comment from TraTraTravel UK about TUI Holiday Store:
TUI Holiday Store in Colchester is renowned for its devoted and knowledgeable team, led by exceptional advisors like Ryan, Gazza, and Mitch. Customers consistently praise the warm, welcoming atmosphere and the personalized service they receive. Highlights include:
- Outstanding Customer Service: Many reviews commend the staff for their professionalism and willingness to go the extra mile to ensure customers find the perfect holiday.
- Strong Knowledge Base: Advisors like Ryan and Gazza are noted for their extensive knowledge about destinations, making them invaluable resources for holiday planning.
- Convenience of In-Store Booking: Customers appreciate being able to discuss their needs face-to-face rather than relying on online services, emphasizing the personal touch provided by the store.
- Quick and Efficient Processes: New features like online appointment booking are well-received, making scheduling discussions easier.
However, some customers have expressed frustration with miscommunications or issues encountered during their bookings. Instances of poor phone support and specific service complaints were noted, suggesting room for improvement in these areas. Overall, TUI Holiday Store stands out for its excellent in-store service and the ability to cater to various travel preferences, making it a trusted choice for holiday planning.
TUI Holiday Store: Reviews
Fantastic experience: Always great service received - Lois made us feel comfortable and there was no pressure put on us at all. Deals looked great which were found for us and we cant thank you enough!
Fantastic experience: Excellent team! Nothing too much trouble and always find me the best deal. Thank you.
Thank you so much for your review.
Fantastic experience: I’ve never experienced service like I get from Ryan at TUI Colchester. In an age where everything seems to be done online with faceless comparison sites, it’s refreshing to have someone you can pop in to see, who remembers you and always goes the extra mile. I will never book a holiday online or with anyone else while Ryan is working there.
Thank you very much for your lovely review - We appreciate your custom and look forward to booking your holidays for future years to come
Fantastic experience: Abs is amazing, helped us book wedding with Gazza. Gazza very well travelled and has worked there YEARS. So will be in good hands if you're not sure where you want to go or what you want to do. Abs was amazing in helping us sort out some issues with our wedding booking at short notice. I will always book instore to get the advice and inspiration from now on.
Fantastic experience: We booked an appointment online to discuss a new booking and the system works really well, despite being launched 2 days ago and got confirmation within hours. We have never booked with TUI before so we were new to the whole thing. Lucky for us we had Ryan to help us out, he was very professional, friendly and knowledgeable. He took his time explaining the whole process and our options, which was very helpful since we had a lot of questions! We were really happy with the service provided by Ryan and would recommend it to others.
Hey Oliwia, thank you for taking the time to leave a review! I loved reading your comments, and I know Ryan will too. We look forward to seeing you again soon.
Positive experience: Thanks you Zoe for recommending Thomson cruise in Canary Islands. Have a wonderful time in Nov/Dec 2016 and back to Canary Islands again in March and Fjords in September. I think it is best way to travel around.
Fantastic experience: Ryan we will never book a holiday with anyone else. Twice you have provided a truly amazing service. Your ability to understand and identify with customer preferences, combined with your intimate knowledge of travel destinations, hotels, resorts and attractions has been brilliant. Highly recommended.
Hey Stephen, thank you for taking the time to leave a review! I loved reading your comments, and I know Ryan will too. We look forward to seeing you again soon.
Fantastic experience: Best place to book a holiday , never a problem always so nice and polite & helpful especially Ryan he is amazing , we never use anywhere else for our holidays
Hey Kelly, thank you for taking the time to leave a review! I loved reading your comments, and I know Ryan will too. We look forward to seeing you again soon.
Negative experience: PATHETIC
Negative experience: They don’t pick up the phone
Hi Ijay, thank you for taking the time to share your feedback. I'm really sorry we didn't get it quite right this time. I'd love the opportunity to turn this around for you. Please feel free to reach out to me on 01206 560335. We can chat through your feedback and get this resolved for you.
Negative experience: Tui seem to think it's ok to miss sell you a holiday, which is meant to be for a family but the resort let's over 900 footballers check in for it to turn into a 18-30s holiday... When you have a 2 year old & a 14 year old... Your 14 doesn't look 14 she looks much older and had all these men learying over her, she saw a man going to toilet in a bush seeing EVERYTHING!!! These men were fighting, they grabbed a woman while there, they basically took over the place ruined a big chunk of our holiday.... Which I paid for with the money my mum had left me who passed away 10 months ago so it was her last goodbye to me.... TUI don't care at all they got their money totally devastated! My local shop both managers are so rude they can't even make a basic phone call and they tell lies. So if you do book with TUI good luck as your going to need it!!! Further more I wrote this on there Facebook page for the comment to be removed and myself blocked avoid at all costs. Yes I did call you back for you to just be vile to me.... Couldn't answer one of my questions was rude then hung the phone up.... I was right you only put that request on here to make it look like you care! Absolute disgusting behaviour especially from a manager.
Hi Ashley, thank you for taking the time to share your feedback. I'm really sorry we didn't get it quite right this time. I'd love the opportunity to turn this around for you. Please feel free to reach out to me on 01206 560335. We can chat through your feedback and get this resolved for you.
Fantastic experience: Ryan was super helpful and very friendly made booking the holiday easy and stress free Thank you
Hey Anthony, thank you for taking the time to leave a review! I loved reading your comments, and I know Ryan will too. We look forward to seeing you again soon.
Fantastic experience: We are always happy to be able to go in to the Tui shop in colchester as we always get a warm welcome and a very reliable service from our favorite advisor and that is Ryan he is always most helpful and goes through all the detsils we needfrom
Hey Leonie, thank you for taking the time to leave a review! I loved reading your comments, and I know Ryan will too. We look forward to seeing you again soon.
Fantastic experience: My husband and I always book our holidays through tui as Ryan in the colchester branch is helpful and very knowledgeable at his job , nothing is to much trouble for him and he goes that extra mile to make sure we get exactly the kind of holiday we want, I would recommend anyone thinking of going away to book through tui .
Hey Debra, thank you for taking the time to leave a review! I loved reading your comments, and I know Ryan will too. We look forward to seeing you again soon.
Fantastic experience: We have booked another couple of holidays at TUI colchester. Would like to thank Ryan for all his help in making sure our holiday arrangements were exactly what we wanted. He also phoned the flight centre to ensure the bottle of champagne we wanted was ordered.
Hey Gary, thank you for taking the time to leave a review! I loved reading your comments, and I know Ryan will too. We look forward to seeing you again soon.
Fantastic experience: The team in TUI Colchester are second to none. We as a family have used this branch to book our last five holidays with a wedding included. Each and every time the service, help, advice and council has been perfect. The energy and enthusiasm given by the team nether subsides wether it’s morning, lunch or afternoon. We would recommend this team to anyone looking for a break.
Hi Sonny, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: After booking a holiday over the phone with TUI requesting an accessible room and leaving in just over three weeks. Today I spent over an hour trying to contact there welfare department to ascertain if our first choice of hotel had suitable accommodation. If you have to rely on using a mobility scooter (suffering from a rare form of Motor Neurone) the last thing you want is problems. In desperation of being passed round in circles on the phone, I phoned the Colchester shop and spoke to Mitch. Wow what a difference. He understood my concerns straight away and reassured me that he would sort it. Within 2 hours everything was done including a change of hotel to one that we knew would be OK. Such brilliant customer service. Well done Colchester shop. Lesson learnt, will use them in future for any further bookings.
Hey Eamonn, thank you for taking the time to leave a review! I loved reading your comments, and I know Mitch will too. We look forward to speaking to you again soon.
Fantastic experience: Always book in store as I prefer to speak to someone. Staff are welcoming, knowledgeable and friendly. Excellent service, highly recommend
Hi Chris, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: I'm very confident that I will get excellent service from this shop and particularly from Gary whose knowledge and attention to detail is excellent. I know too thatit is easy to change if something needs to be altered. They are access able by phone and u get to talk to a real person
Hi Glynis, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: Visited Tui Colchester and was served by Gary who found us an amazing holiday for a great price, highly recommend
Hi Nathan, Thank you for the 5* review, we are so happy you had a great experience. We look forward to seeing you soon.
Fantastic experience: I couldn't find a holiday suitable for what I was looking for however Gary from tui Colchester found me exactly what I wanted for the right price. Wouldn't go anywhere else
Hi Julie, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: Always excellent service, friendly and knowledgeable staff.
Hi Mary, thank you so much for the 5* review! I'm delighted you had a great experience. We look forward to seeing you again soon.
Fantastic experience: We popped in on a Saturday and book 7 nights in Tenerife for the following Friday. Absolutely no issues at all. Everything went to plan and the resort, flights and transfers were all spot on. The only thing was, we asked for a room that was above the ground floor, this didn’t happen but actually worked in our favour so I can’t complain about that! Superb holiday and we’ll definitely book through TUI again!
Hi Matt, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: We had a great time booking today with Gazza. We found him very helpful and he made us feel at ease with our holiday plans. We came away feeling well informed about our first cruise and really appreciated his personal notes on everything we booked.
Hi Charlotte, thank you so much for the 5* review! I'm delighted you had a great experience. We look forward to seeing you again soon.
Fantastic experience: Great experience, Mitch took us through all the details and nothing was too much trouble. The store put us at ease as we had quite specific holiday requirements and he was brilliant, a real asset to TUI. Will use TUI in future.
Hey, thank you for taking the time to leave a review! I loved reading your comments, and I know Mitch will too. We look forward to seeing you again soon.
Fantastic experience: As this is mine and boyfriends first holiday abroad together I was nervous, however as soon as I sat down with Gary his bubbly and reassuring nature put me at ease. He found us everything and more that we were looking for for such an amazing price and well within our budget. He sorted absolutely everything for us which meant I don’t need to worry but just enjoy myself when the time comes. Hands down I wouldn’t book a holiday anywhere else!
Hey Zoe, thank you for taking the time to leave a review! I loved reading your comments, and I know Gary will too. We look forward to seeing you again soon.
Negative experience: AVOID THIS COMPANY LIKE THE PLAGUE I paid £150 deposit stating very clearly what my requirements were. After receiving the paperwork and realising they had not booked what I asked for I was reduced to tears by a woman who was more interested in defending the rep than solving the problem and kept talking over me. There are some good tour operators out there. Sadly this is MOST DEFINATELY NOT ONE OF THEM!!!!
Hi Mary, thanks for the review. I'm really sorry your experience didn't match your expectations. We'd love to know some more details, so that we can deliver a better experience next time. Please feel free to reach out to me on 01206 560335 as I cannot find an enquiry or booking in your name at the Colchester store. Thank you
Fantastic experience: After dealing with a number of agents and looking online to find the perfect holiday, I came across Kate in branch who's service was the best I have ever encountered! She took every call and request without fuss and found us the best deal possible, super happy!
Fantastic experience: Could not thank Tui Colchester enough for their support in booking and amending our holiday. Katie and Louise have been fantastic. Thank you girls x
Thank you for your kind review of our Colchester store. We hope to see you again soon
Fantastic experience: Friendly and helpful
Positive experience: Helpful staff
Fantastic experience: Excellent service great staff great place to book your holiday
Fantastic experience: very helpful
Fantastic experience: After receiving a terrible service from TUI Clacton branch when booking our wedding overseas we resulted in dealing with another branch locally and were more than happy with the service provided. We dealt with Abs in particular as well as the branch manager and they have been polite every time I have called to pay some of the balance off!
Fantastic experience: Amazing service, thank you Georgia xxx
Negative experience: Yesterday I popped in to your agent in Colchester as I'm looking to book a holiday to Japan. 4 member of staff (1 on the phone) didn't show any interest while I was trying to find what I was looking for by myself. I am really disappointed by your customer service and would not visit again
Fantastic experience: Amsterdam here we come
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