
Hays Travel Brighouse

Information about Hays Travel Brighouse
Opening hours
- Monday: 9:15 AM – 5:30 PM
- Tuesday: 9:15 AM – 5:30 PM
- Wednesday: 10:00 AM – 5:30 PM
- Thursday: 9:15 AM – 5:30 PM
- Friday: 9:15 AM – 5:30 PM
- Saturday: 9:15 AM – 5:00 PM
- Sunday: 11:00 AM – 4:00 PM
We're part of Hays Travel, the UK’s largest independent travel agent. We know what makes a perfect holiday, from short UK breaks and sunny package holidays to a range of amazing cruises and faraway escapes; we provide holidays worth getting excited for! With our Peace of Mind Guarantee you can enjoy flexible, secure holidays; making that holiday feeling just a little more stress free. With over 40 years’ experience in the industry, our expert travel agents are on hand to help with all your holiday needs. So why not book your next unforgettable holiday with us? Contact our branch today to see what amazing deals we have for you.
Hays Travel Brighouse: Reviews
Negative experience: Didn't like how I was spoken to...I won't be going in again and won't be recommending them either..
Hi Pauline, I have tried to call you to discuss this after you left the text message review, Please can you call me on 01484 818694 so I can gain some more feedback and try resolve this for you. Thank you, Rachel
Negative experience: Called in to purchase some currency but they didn't have what i wanted but a delivery was coming later the same day. Returned the following afternoon to buy currency and on entering there were two members of staff. One was busy but the other was sat doing nothing and she came to serve us. I asked for what I needed and saw bundles of money stacked up. She told me that it had not been counted and therefore was not actually in stock and so I could not buy any. Begs the question why she wasn't counting instead of sitting doing nothing? Bone idle and inept. Still i suppose 1 star is fair for actually standing up.
Thank you for leaving this review. I am sorry to hear you were dissatisfied with your visit to our branch. I have investigated this with the consultants working that day and am in a position to be able to discuss your 1* review further. Please call me on 01484 818694 or call back in store and I will be happy to discuss this you. Kind regards, Rachel, Branch Manager.
Fantastic experience: Friendly efficient service
Thank you for this google review, I am pleased you found Zoe friendly and efficient whilst in store and we will look forward to being of assistance again soon.
Negative experience: Spoke on the phone and the lady was quite unhelpful. Was a touch of rudeness to the tone of her voice. Was enquiring for a friend, nothing that needed security info just general info about their products and was unhelpful will use Huddersfield branch instead
Thank you for taking the time to leave this review, I am sorry you found us to be unhelpful whilst trying to find information about a booking you are not travelling on. As advised on the telephone had we had permission from the passengers travelling on the booking for you to discuss and make amendments then this is something we would have been able to do. However as this was not the case we are unable to discuss any aspect with you due to strict GDPR regulations in place. Thank you again for leaving this review, if you wish to discuss further then please do not hesitate to contact me. Rachel, Branch Manager
Fantastic experience: Great staff
Fantastic experience: Went on Tuesday 19th September to finalise details for our cruise. Emma was just brilliant. 3 ladies going on a cruise and needed to make sure.we were booked in for meals and shows. Emma had so much patience with us. She wrote everything down for so we could look back on what we had booked. Nothing was to much trouble for her. She certainly is a valuable member of staff. Thanks again Emma From Denise Margaret and Margaret.
Fantastic experience: Good
Thank you for leaving us a 5* review, I am pleased you were happy with your visit to us. We look forward to seeing you again soon. Rachel
Fantastic experience: Just been down this morning to book another holiday,successfully sorted. Rachael is marvellous very helpful and patient it took over an hour to sort us out, we couldn't get where we wanted , so we changed location, this travel agency needs a reward for all their care and service.All the staff have the same caring attitude very rare these days, well done.
Thank you for leaving this 5* review, As always it was a pleasure seeing you both in store, I am delighted you were once again happy with the service you received from me and have done in the past too. I hope you have a wonderful holiday and can't wait to hear all about it on your return. Rachel
Fantastic experience: Always book my holidays with hays travel brighouse. Friendly staff and always helpful.
Thank you for leaving this 5* review, I am pleased you always find us friendly and helpful and that you continue to book your holidays with us. We will look forward to seeing you again soon. Rachel
Fantastic experience: Very friendly and helpful staff
Thank you for the 5* review, I am so pleased you find the staff here in Brighouse friendly and helpful, we pride ourselves on customer service so to receive this is very much appreciated. We look forward to seeing you again soon. Rachel
Fantastic experience: Rachel is a lovely and helpful person, we recommend this travel agency.
Thank you for leaving this review, I am so pleased you found me helpful and would recommend us, I hope you had a wonderful holiday and hope to see you again soon. Rachel
Negative experience: Left unattended for 25 minutes and ignored. When I thought we were going to be seen the assistant asked the lady who she had been dealing with to see photos of previous holiday. Walked out in disgust and booked our holiday direct with Jet 2.
Thank you for taking the time to leave feedback, I am disappointed to read you were unhappy with the wait time during your visit in store, we are a very busy store and on occasions wait times can be longer than we hope for, we do pride our selves on the service we deliver to all our customers and are interested in previous holidays customers have booked with us as it helps us as a team continue our development and knowledge by using customers experiences, despite your disappointment on this occasion I do hope you will try us again in the future. Rachel
Fantastic experience: I only went into Hays to get a small amount of currency. The person running the foreign exchange desk was in a video meeting but broke off to sort out the money and two colleagues immediately produced the paperwork. Impressive customer service.
Thank you for this lovely review, it's always a pleasure seeing you in branch and will look forward to seeing you again. Rachel
Fantastic experience: Good customer service. Really helpful.
Thank you for taking the time to rate our service as 5*, I am please you found us helpful during your visit in store.
Fantastic experience: Rachel has been quite simply brilliant with supporting us with our booking and some minor complications after with the actual airline ( Emirates ). I cannot recommend her enough and wish everyone applied the same level of care, as Rachel!
Thank you so much for rating me a 5* for service, I am so pleased to read you are happy with my service and the care provided, customer service is certainly something I pride myself on, so this review has made my day. I will look forward to hopefully seeing you again soon for any future holiday plans you may have. Rachel
Fantastic experience: Excellent service have answered my question about my holiday in difficult times to the best of there knowledge always ring back will be definitely booking through them again
Thank you for rating us 5*
Fantastic experience: Brilliant service from Zoe and her colleague. Found me the right holiday at the right price. Spent nearly an hour with me making sure I got the right deal. Sorry for moaning thay you were shut at lunchtime.
Fantastic experience: Very good and courteous staff, sorted our holiday in a professional manner.
Fantastic experience: Polite friendly staff...
Fantastic experience: Very good efficient service. Very friendly informative & helped a lot in booking our holiday. Making it very easy for me/us.
Fantastic experience: Amazing deals ans really friendly staff!!! I recommend following them on Facebook
Fantastic experience: Went in to hays travel in Brighouse to find a holiday with limited dates and expenditure this was not a problem to zoe Clough who was fantastic and extremely professional in her approach And she even found time to make us a drink of tea so were off to mexico thankyou so much zoe
Fantastic experience: went for currency staff really friendly and efficient
Fantastic experience: Superb place to visit to choose a holiday, staff very helpful and really listen to your requirements to help you find exactly the right place.
Fantastic experience: Excellent customer service and so friendly. Great deal for Bali they found for us. Will recommend.
Fantastic experience: Thinking of booking a holiday? Then take yourself off to Hays travel. Their staff are totally professional and will help you choose the perfect get away, at the right price! No hidden extras!
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