The Sovereign Cruise Club

Positive experience: Have used Sovereign Cruise Club about four times to book cruises. Staff are very helpful & friendly, & are cheaper than booking direct with cruise company. Will book with them again.

Fantastic experience: Best cruise booking agent in UK

Fantastic experience: Love it when on holiday

Fantastic experience: We have used Sovereign Cruise Club exclusively for over twelve years now to book all our Seabourn Cruises. On a daily basis Cleo looks after our needs very, very well and on occasions we have had input from Stefan Shillito the Managing Director who is not only extremely helpful but also exceptionally personable. If you are considering booking a Premium/Luxury Cruise experience, we absolutely recommend you try the Sovereign Cruise Club, rarely have we received such consistent first class service over such a long period of time. Allen & Jane. North Yorkshire

Positive experience: Good service when getting a quote.

Fantastic experience: My wife and I have been Sovereign Cruise clients for over five years and have used their services to book cruises (Seabourn, Cunard and Oceania) initially as residents of Canada then subsequently as residents of the UK after we moved. Our experience with Sovereign over the years has been absolutely superb. Communication, both written and verbal, has been clear, professional and timely. We have two cruises booked with them this year (Caribbean & Mediterranean) and we would not hesitate to book with them again.

Fantastic experience: Saw their advertisement in Mail on Saturday advertising a cruise I had been researching. Called them and they were very helpful. They beat all other prices and I booked the cruise with them. They have been in contact at every stage. I would highly recommend them.

Fantastic experience: We have booked several cruises with this company, and have always found the staff to be very helpful, friendly and efficient. Have never had a bad experience nor needed to complain about our bookings.

Fantastic experience: I have used this company to book several P&O cruises. The website is easy to use and gives useful information, including the prices of the different grades of cabin. I have always made the bookings by phone and have received excellent and polite service. The final prices are always lower than making the arrangements with the cruise line and I feel I can safely recommend this company,

Fantastic experience: Have been using Sovereign to book my cruises with Cunard for the past 8 years and have always been satisfied with them. I would be very happy to recommend them.

Fantastic experience: Excellent service in booking our first cruise since lockdown, very professional team could not have done more for us especially with all the extra special requirements the first cruise since lockdown brings with it. Team very helpful in finding the right cabin, dining and bar options and pre booking. First hand knowledge of product and excellent follow up. Highly recommended! Will book again

Fantastic experience: Brilliant service and really knowledgeable with excellent cruise discounts.

Fantastic experience: Not a problem very helpful all sorted as usual.

Negative experience: Completely incompetent from start to finish. I booked a £10K Uniworld River Cruise and paid extra for business class flights. Sovereign failed to inform me of a flight time change which would ruin the last 48 hours of my cruise as I would need to leave the ship at 0600 to travel to the airport. They then fabricated a story that the time change had only just happened but I have an email from TAP from 6 weeks previous. When I complained again they managed to cancel both the outbound and return business class flights, they then offered me EasyJet flights and couldn't understand why I wouldn't accept them. All the staff members that I have spoken to require training on customer service as its pathetic. I had a similar experience with a back-to-back Seadream Cruises for Christmas and New Year 2020. I was assured the cruise would proceed as scheduled only to find both itineraries had been cancelled. I requested a refund which was many weeks as Sovereign would only refund me when they received a refund from Seadream. I then had to cancel 4 flights to Miami and Caribbean Islands plus over night hotels. My advice is to avoid Sovereign Cruise Club at all costs. They may have been £200 cheaper than other cruise company but there is a good reason for that. You pay peanuts....................... UPDATE Uniworld have now taken over my booking from Sovereign. Uniworld have re-booked the business class flights and paid for post-cruise overnight hotel accommodation so we don't need to leave the ship at 0600.

Fantastic experience: Excellent service very organised. No long waits on phone. Very happy have used before and will use again.

Fantastic experience: Ignore David Pope, he must be a very awkward, hard to please person. The Sovereign Cruise Club is by far the best luxury cruise agent in Europe and we have used them for many years. They offer fantastic personal service and are always helpful and easy to get hold of and they offer amazing prices. Book elsewhere at your peril!

Fantastic experience: Great service and good price.

Fantastic experience: The best luxury cruise agent with a helpful team and led by Stefan who is passionate about the cruise industry.

Fantastic experience: By far the best luxury cruise agency in the UK. Great prices and really friendly and informative staff.

Positive experience: As one of the largest luxury cruise agents globally, only they provide the finest luxury cruises at the guaranteed best fares. Sovereign has a unique and unrivalled dedication to truly outstanding customer care, combined with their infectious enthusiasm and exceptional ship and destination knowledge.