
Al-Hidaayah Travel Ltd

Information about Al-Hidaayah Travel Ltd
Opening hours
- sunday: (closed)
- monday: 9:30-17:30
- tuesday: 9:30-17:30
- wednesday: 9:30-17:30
- thursday: 9:30-17:30
- friday: 9:30-17:30
- saturday: (closed)
We are a travel company that was established over two decades ago, specialising in Hajj and Umrah packages. Over the years we have facilitated trips for tens of thousands of clients. We've been voted best umrah packages and best luxury & VIP Hajj tour operator.
As well as Hajj and Umrah tours, we offer islamic holiday resort options and guided tours to various locations arounds the world that are rich in Islamic history.
Our comment from TraTraTravel UK about Al-Hidaayah Travel Ltd:
Al-Hidaayah Travel Ltd has established itself as a leading travel agency for Umrah and Hajj, providing exceptional services that prioritize the needs of their clients. Many customers have praised the agency for its meticulous planning and organization throughout their journeys. Key highlights of the experience include:
- Excellent Customer Support: The dedication of team members, especially guides like Brother Jaffar and Sheikh Abu Usamah, has been frequently noted. Their care and attention made travelers feel like family, significantly enhancing the overall experience.
- Seamless Arrangements: Travelers frequently mentioned that all logistics, from flight bookings and hotel arrangements to transportation, were efficiently managed, ensuring a smooth and stress-free pilgrimage.
- Comprehensive Guidance: The informative sessions conducted by respected scholars provided valuable insights into the spiritual significance of the pilgrimage, which many felt enriched their journeys.
- Proactive Communication: Clients appreciated the timely updates and instructions provided before and during the trip, which helped them feel prepared and supported throughout their journey.
- Caring Atmosphere: The friendly environment fostered by the team has led to many lifelong friendships formed during trips.
However, there have been some points of concern noted by a few users regarding hotel arrangements and communication during busy travel times. Some travelers experienced delays or did not receive direct assistance when needed. Despite these issues, the overwhelming majority have expressed satisfaction with their overall experience and are eager to travel with Al-Hidaayah again.
In summary, Al-Hidaayah Travel Ltd is highly recommended for its exceptional service, personalized approach, and commitment to providing a meaningful travel experience for both new and returning pilgrims.
Al-Hidaayah Travel Ltd: Reviews
Fantastic experience: I went to Hajj with Al-Hidaayah in 2024. Alhamdulillah the service and help from the organisers was excellent.
Fantastic experience: We contacted Al Hidaayah only a few weeks before our December Umrah journey with our three children. Brother Yaqoob was able to sort out all our needs swiftly and comprehensively. The package covered flights, visas, accommodations, and seamless transfers between Makkah and Madina via train. We also added a few days rest in Jeddah too. Our direct flight to Jeddah and then easy transfer to Makkah meant we were able to perform Umrah without any issues which we greatly valued. Overall, our experience was exceptional, with no major issues along the way. Any minor concerns were swiftly resolved by reaching out to brother Yaqoob, who remained consistently available and responsive, regardless of the time. Their proactive communication was particularly commendable, as they provided detailed instructions and timely updates for every stage of our journey. The support we received prior to departure was equally impressive, with prompt answers to all our preparation-related queries. Al Hidaayah’s well-organized arrangements ensured peace of mind throughout the trip, making our experience smooth and stress-free. I would wholeheartedly recommend Al Hidaayah.
Fantastic experience: Asa my husband and I have used Al-hidaayah for our past umrahs and hajj, Alhumdulillah. They have always diligently helped and guided us on each occasion. We felt blessed and grateful to have them.We were able to carry out all our religious duties quite easily through their guidance. We will definitely be using their services again and highly recommend them to others. JazakAllahu khair Al-hidaayah for all you do. May Allah reward you immensely, Ameen.
Fantastic experience: We completed our Umrah with Al-Hidaayah in December, the whole package was put together really well. Both out Umrah guides Sheikh Jaffar and Sheikh Wajid were excellent with their knowledge and experience. Our excursions to historical Islamic sites were fantastic and I learned so much with the trip to the museum. Our overall experience was truly memorable and we will In’sha’Allah be using Al-Hidaayah again when it comes to booking our Hajj.
Fantastic experience: This was our second experience with AlHidayah after performing Hajj in 2023 with them I decided to take my family on Umrah this year, and I must say everything was perfectly organised. The group leaders engaged with us and answered questions, helped keep the little ones occupied and organised some amazing ziyarah trips in Makkah and Medinah. I look forward to travelling with Al Hidayah again keep up the great service levels. Jzk
Fantastic experience: My experience with Al-Hidaayah Travel Ltd for Umrah in December 2024 was nothing short of exceptional. From the moment we arrived, the trip was flawlessly organised, with every detail carefully planned, making the entire journey smooth and stress-free. The group leaders, Brother Jaffar and Sheikh Wajid, provided continuous support throughout the trip. We received timely updates for the trip, hotels, workshops, and ziyarah. A dedicated Telegram group facilitated smooth communication with both the group leaders and members. Emergency contacts were provided. The hotel details in the package were accurate and conveniently located near the harem. Al Hidaayah’s commitment to both the logistical and spiritual aspects of the trip truly stood out. Not only were the travel arrangements handled seamlessly, but the deep Islamic knowledge shared throughout the journey also enriched the experience. I felt a real connect which made this Umrah truly memorable for me and both my parents. A special thank you to the team for making sure every aspect of the trip was taken care of (visa, flights, transfers, luggage, train, hotel, and guided tours), allowing me to focus on the spiritual significance of the pilgrimage. Jazak Allah Khair to Sheikh wajid, who took my father to the hospital when he injured his toe. He’s diabetic, and we were concerned, but the group leader promptly arranged a hospital visit to ensure he was okay. This level of care is exactly why I highly recommend Al Hidayaah Travel—a company that truly prioritises all aspect of travel. I would also like to say thank you to Brother Khadim for managing our initial booking process. Jazak Allah khair—having traveled with several groups in the past, I can confidently say the service provided by Al Hidaya travel was the best.
Fantastic experience: Alhamdulillah, my recent Umrah journey with Al Hidayah was truly exceptional. Their professionalism, care, and deep knowledge of Islamic practices set them apart. Al Hidayah's strengths lie not only in their flawless travel logistics (train, transfers & luggage) but also in their genuine commitment to each pilgrim's experience. Mā shā' Allāh, the brothers running the tours ensure everyone is well-cared for, fostering a supportive group atmosphere. Their dedication to providing comprehensive Islamic knowledge throughout the journey is particularly commendable, enriching the spiritual aspect of the Umrah. The guides, Jaffer and Sheikh Waj, were outstanding, offering invaluable insights that deepened our understanding and experience. While you might find cheaper packages elsewhere, Al Hidayah's unrivaled expertise and service quality are unmatched. Having used their services four times, I can attest to their consistent excellence. In sha Allah, I look forward to future pilgrimages with Al Hidayah and would recommend them without hesitation if you want a hassle free experience In shā’ Allāh .
Fantastic experience: Exceptional Service by Al-Hidayah Travel This was my second year performing UMRAH with Al-Hidayah Travel, and they once again delivered an outstanding experience. The team leaders and staff were professional, supportive, and ensured our journey was both comfortable and spiritually enriching. Their commitment to excellence and providing guidance throughout the trip made it a truly meaningful experience. From seamless planning to top-notch accommodations and transport, every detail was handled with care. I highly recommend Al-Hidayah Travel for anyone seeking a well-organized and enlightening UMRAH journey. Thank you for your incredible efforts—I look forward to traveling with you again!
Fantastic experience: My family and I performed Umrah with Al Hidaayah in December 2024 and the experience was absolutely amazing. A lot of this was down to the fantastic customer experience and genuine care the Al Hidaayah brothers demonstrated. I travelled with both of my elderly parents who required special assistance, and my sister’s family who also required special assistance. Brother Jaffer and Shaykh Wajib always went above and beyond to ensure we were looked after and had a pleasant experience. In fact, they were brilliant with the whole group and it was clear that they wanted everyone to have the best experience. I’m forever grateful for their efforts and pray Allah SWT accepts their beautiful generosity. I would highly recommend travelling with Al Hidaayah whether you are thinking of performing Hajj or Umrah. Jazak’Allahu Khairun on behalf of the Raja family.
Fantastic experience: Dear Alhidaya Group, I want to express my heartfelt thanks for the exceptional service during our Umrah trip. Brother Khadim handled the booking and paperwork efficiently, addressing all queries with clarity and precision. From the moment we arrived at the airport, Sheikh Jaffer was there to guide and support us. The logistical organization was seamless throughout the entire trip, something other companies have struggled with from previous visits. Throughout the trip, the talks by Sheikh Jaffer and Sheikh Waj were spiritually uplifting, and they showed great patience with us. The children were engaged with fun quizzes (though the point tally might have been a little rigged, haha). I was fortunate to travel with some amazing people, and the young boys leading the ‘Labbayk’ on the train journey was truly special. May Allah reward you all for your efforts and grant us all the opportunity to return to His House again and again, Insha'Allah- Ameen
Fantastic experience: Good coordination from the time you book till you complete the trip with them. The guides are informative, helpful and religiously well prepared. The trips are organised well as they do take to various locations that cater for all each age group. For instance a date farm visit was setup in Medinah even though it was not originally on the itinerary - given the amount of young children on the trip.
Fantastic experience: My friend and I decided to go together in May of this year and it was honestly incredible experience alhamdililah. The beauty of doing umrah as adult is something else, Mecca was wonderful and Madinah subhanAllah we became so attached - only thing I would maybe suggest going to Mecca first and doing umrah as by going Madinah first we ended up getting very sick by the time we got to Mecca. Just a suggestion as it might make people's umrah experience a lot smoother in future in sha Allah. I love that we had day trips to visit all the different sites and historical places and masjids. We met some amazing people from all walks of life and our Group leader brother Bilal and the sheikh were absolutely great ma sha Allah. They were so helpful and friendly and as they knew we were two girls travelling alone, they were constantly making sure we were good, which we really appreciated. May Allah reward them both, Ameen. We came to brother Bilal with many many questions and queries and he happily helped us every step of the way so specifically a huge thank you to him. Absolutely amazing umrah experience, I would definitely recommend it and would go again in sha Allah.
Fantastic experience: I booked a Al-Hidaayah package for Hajj 2024 and i dont have 1 bad word/experience to share!! The logistics were so good it kind of felt wrong that my Hajj journey was so smooth and easy. Alhumdulliah. Only advice i would give is if your luck to book Hajj 2025, book a Al-Hidaayah package! (Preferably a majar al kabsh camp as you get train access which takes you to Arafah and Musdalifah)
Fantastic experience: Excellent service and professional staff. We went to hajj 2023 and it was wonderful. It’s a bit expensive compared to other agents, but you get what you paid for. Would totally recommend for hajj.
Fantastic experience: I would like to express my sincere gratitude to Al Hidaayah following a life changing umrah trip in October 2024. Before our flight, we were provided with multiple resources to help prepare for the umrah trip such as an Umrah Guide, recommended Packing List and Itinerary for the entire trip. We were provided with individual lanyards and luggage tags which was reassuring especially when travelling for the first time to Saudi Arabia or with family members. When we arrived in Madinah, Brother Jaffer and Sheikh Abu Usamah took us on a tour to familiarise ourselves with the area and shared relevant Islamic teachings/stories. Throughout this Umrah trip, multiple day trips were organised and there were many opportunities to learn more about Islam and ask questions. The talks were very relatable, relevant and easy for everyone of all ages to understand. The trip to Makkah with the high speed train was made very simple for us alhamdulillah. Our train tickets were sent to us in advance and our luggages were couriered for us from Madinah to Makkah, so we could focus on our Umrah and we did not have to worry about anything else. Once we arrived, we were able to complete Umrah as a group (another positive if it is your first time) and brother Jaffer was very accommodating to us during this time. I would highly recommend Al Hidaayah to anyone considering to book Umrah. They are very well organised, have excellent communication, very approachable, answered all of my questions and made every effort to create an enjoyable and comfortable experience for everyone. Thank you for accepting my last minute Umrah booking and providing a five star service. JazakAllah Khairun Brother Jaffer, Sheikh Abu Usamah and the Al Hidaayah team, may Allah swt bless you all and reward you for all of your efforts.
Fantastic experience: I was very stressed out, regarding my saudi Visa various so called experts didn't have any idea what the problem could be, I was blessed to find Al Hidaayah travel, brother Khadim was very polite and his knowledge in this field is exceptional with in minutes he got my visa sorted. you've tried the rest now try the best, if you want someone honest and reliable this is the place, Don't Delay Book Today
Fantastic experience: I recently booked my tickets with these guys. UFC 308 & then they also sorted out my tickets to UMRAH! Honestly, these guys were amazing! In specific a brother called Yaqoob. Exceptional response time and always going the extra mile. Highly recommend. It was my first time using them and I’ll definitely be using them in future if god wills.
Fantastic experience: The whole journey from booking to returning home was made much easier by the organisation of Al-Hidaayah. The trip was as good as my last (Hajj) trip with them. The group Guide Bilal and Group Religious Leader Sheikh Yusuf were just amazing in helping, and guiding us throughout our journey and were always at hand whenever we needed their support and help. Could not have asked more from them and they made us feel at easy and comfortable by keeping things simple and straight forward. I would highly recommend Al-Hidaayah for Hajj and Umrah having been with them for both Hajj and Umrah.
Fantastic experience: Been using their services for almost 4 years now, my whole family use services for hajj and umrah and i can say each time they are getting better and better Amazing experience throughout our journey plus the knowledge you gain because these guys is just an amazing experience Jafar specially is the guy who can make this trip an amazing and beautiful experience. The amount of knowledge this guy has is amazing So polite and the way he explains everything from A to Z makes it all such a pleasant experience I for sure wont be looking anywhere else for umrah services Al hidaya is the best in business
Fantastic experience: My experience with Al-Hidaayah Travel for my first Umrah was nothing short of incredible! From start (during the booking process) to finish, they enriched and fulfilled every aspect of this deeply moving and spiritual journey, and I can’t thank them enough for the care and professionalism they provided. My heartfelt thanks and gratitude to Brother Jaffer and Shaykh Abu Usamah who truly went above and beyond to make sure each of us felt confident and fully understood every step of the process. They led by example, showing us not only the technical details of the pilgrimage but also the essence of what this experience truly means. Their compassion and dedication made all the difference. The attention to detail was exceptional. Every site visit, every historical landmark, and each museum stop was thoughtfully organised to deepen our understanding and connection to the journey. These insights weren’t just educational; they added a richness and depth that made this a once-in-a-lifetime experience. The level of care they provided wasn’t just professional, it felt personal. I truly felt looked after and supported every moment. Al-Hidaayah Travel created a safe, warm, kind, encouraging, and spiritually enriching environment that I will never forget. If you’re considering Umrah, I can’t recommend Al-Hidaayah Travel highly enough, you’ll be in the best hands possible.
Negative experience: lack of information regarding kids. i travelled with my two infants and had alot of trouble " they didn't book my infont tickets properly and we had to wait 1 and half hour to sort this out and because of this we miss our bassinet seat. i requested a double bed room in the start and we got two single bed. still i had alot of problems that i can not write them all down .
Fantastic experience: This Umrah was offered to me by a friend. I found Al Hedaaya travel to be one of the best and most distinguished travel agency in terms of the services it provided to its customers, from choosing high quality accommodations, transportation, to visiting museums and religious sites and other services of comfortable visits that prioritize the comfort of its customers regardless their different ages and categories.. And if there was any problem or issue's as happened to me during my stay in Mecca, Brother Jaafar quickly solved it without leaving my comfort zone. It was above my all expectations. Everyone in this Umrah group felt as being one family one body all connected to each other. Definitely, will be my first and always choice of travel agents to travel with in future. May Allah reward everyone was there for us and بارك الله في شيخ ابو اسامة و اخ جعفر
Fantastic experience: We had such an amazing with Al-Hidaayah Travel that I’ve already started to recommend them to all of my friends and family! This was our third time performing ummrah as a family but it our first time using Al-Hidaayah Travel. We have had experiences with other travel agencies previously where we have paid a similar amount (if not the exact same) and I can truly say that the experience with Al-Hidaayah far exceeded my expectations!!! The whole process from booking our flights to travelling with them to then having daily communications was so smooth. We cannot wait to travel with Al-Hidaayah again and I just pray that Allah makes your experience with them just as great as mine if not better!
Fantastic experience: As our Umrah October 2024 journey comes to a close our hearts are full of fulfillment and gratitude. We want to take this moment to extend our sincere thanks to the Al-Hidaayah team for their outstanding support and exceptional service every step of the way. From seamless travel arrangements and the flexibility to adjust our package to meet our needs, to the thoughtful guidance during our stay, Al-Hidaayah ensured our focus remained solely on our spiritual journey. Every detail was handled with such care and professionalism, making us feel truly valued and supported throughout. This is my fourth time traveling with Al-Hidaayah, and Inshallah, it won’t be the last. We look forward to many more journeys with your team, knowing that with Al-Hidaayah, we are always in trusted hands.
Fantastic experience: I was experiencing issues with EVW. Brother Hussain at Al-Hidaya travels spent a lengthy time on the phone advising a way round this without wasting further time and money. He later followed up with a call to see how I got on but unfortunately I missed his call. I phoned Al-Hidaya again the next morning and the message was passed to brother Hussain and he returned my call and stayed on the phone whilst we completed another application. Hussain was very confident with his advice and I trusted his advise and Alhamdullilah my husband finally received his EVW. I cannot thank brother Hussain enough for his patience and support during this very difficult time where we were so short for time before our flight. May Allah reward brother Hussain for all his efforts.
Fantastic experience: Excellent service! Really appreciate what brother Isaac did for me, he got me a plane ticket for my brother and the other brother in the office gave me some helpful advice. I am really thankful to them both for providing an excellent service and in sha Allah I will be recommending this company to my family and friends. Give them a call!
Fantastic experience: I had booked my umrah trip with Al Hidaayah, a very smooth trip, Ishaaq stayed in touch with me all the way through my trip the whole experience was amazing alhumdalilah through Al Hidaayah I will inshallah be booking with them again.
Dear Sahima, Thank you for your kind feedback! We're delighted to hear your Umrah trip went smoothly and that Ishaaq’s support made your experience even better. We look forward to assisting you with future trips, Insha'Allah. Jazakallah Khair, Al-Hidaayah Travel Team
Fantastic experience: We booked a bespoke Umrah package with Al Hidaayah, and alhamdulillah the experience exceeded all of our expectations. From the moment we landed, the airport transfers were efficient and hassle-free, which was especially important as we were travelling with a toddler. The hotels and rooms arranged for us were of exceptional quality, offering both comfort and convenience throughout our stay. We would like to thank brother Jaffer who went above and beyond in catering to our needs and ensuring a seamless experience. His thoughtful gesture of providing beverages and snacks in our room was a true delight after a long, tiring flight. Brother Yaqoob was also absolutely fantastic. He kept us regularly updated with information and ensured we were always in the loop from before we travelled out, until after out trip was even over. His timely and clear communication made the journey completely stress-free, and we felt well taken care of throughout. His care and professionalism was exceptional. We couldn’t have asked for a better team to handle our first family Umrah trip. We highly recommend Al Hidaayah to anyone who wants a memorable, smooth and high quality Umrah experience. This was a very special trip, one we will always treasure. Jazakumullahukhayr, Aamir & family
Dear Aamir and family, Thank you for your kind words and for choosing Al-Hidaayah Travel for your first family Umrah. We're delighted the experience met your expectations, and that the transfers, accommodations, and services made your journey smooth and enjoyable. Brother Jafar and Yaqoob will be pleased to hear their efforts were appreciated. We're glad they could assist in making your trip special and stress-free. We look forward to serving you again, Insha'Allah. Al-Hidaayah Travel Team
Fantastic experience: Over the years have been using this Travel firm, always polite professional and always happy to help, can’t recommended this place highly enough.
Dear Nafees, Thank you for your continued trust and support! We're grateful for your kind words and are always here to provide the best service possible. We look forward to serving you again in the future. Al-Hidaayah Travel Team
Fantastic experience: Assalamualaikum Due to covid and the recent state of the economy, Alhamdulillah, Al-Hidaayah has 'survived' and proved why it has done so, and been in business since the 90's. Yes, they are at the 'top end of the market' when it comes to costs/pricing, however, you get what you pay for. The service provided by the team in Birmingham, and their ground support with the group leader (Br Jaffer) and Shayk Wajid, was excellent. The knowledge and experience of the team is amazing. May Allah bless them and give them good health to continue their wonderful work. The team were always available via 'Telegram' to provide support, and sort out any issues that may have occurred. During the Ziyarah trips in Makkah and Medina, the team organised complementary visits to museums. Jazakallah Khairun. I will however advise those wishing to travel with Al-Hidaayah to ensure they are comfortable with the 'hotel arrangements' in Makkah. We stayed in Address Jabal Omar, which by its name tells you it is on 'a hill' (Jabal). The downhill walk to the Haram was ok, however, this is for those who find it difficult to walk 'uphill' or need assistance in doing so, please find a suitable hotel that is preferably on a 'level ground' walking distance to the Haram. Br Jaffer did however show us a 'sort cut' via the Hilton Hotel, which cut sort the walk uphill considerably. May Allah put barakah in your work....Aameen
Dear Anjum, Thank you for your thoughtful feedback and continued support of Al-Hidaayah Travel! We appreciate your kind words about our team's service and knowledge. We're glad Brother Jafar could help make your journey easier, and we value your advice on hotel arrangements for future travellers. We look forward to serving you again soon, Insha'Allah. Al-Hidaayah Travel Team
Fantastic experience: I would like to take a moment to express my sincere appreciation for the outstanding service provided by Al-Hidaayah Travel Ltd for my family Ummrah trip. My family found Al-Hidaayah Travel Ltd remarkable and couldn't stop talking about the professionalism. Br.Ishaaq and the back office team were professional,friendly and caring with so many things such as: ...rebooking a different hotel due to particular family needs, the ID badges, the Visas, the train tickets with the luggage tags directly delivered to my house, luggage misdirection resolution, Heathrow meet & greet, Medina travel needs, local communication needs via designated App, knowledge shares, visiting significant ziyarah; Al-Hidaayah Travel Ltd was excellent. Throughout my time here, I have gained invaluable knowledge, have been spiritually rejuvenated and have been treated with the utmost respect as a valued guest and brother. This experience has been truly heartfelt, and I am grateful for their support. I would highly recommend them again.
Dear Majid, Thank you for your heartfelt feedback! We’re thrilled to hear that your family’s Umrah trip was such a positive experience. It's wonderful that Ishaaq and our team were able to accommodate your family’s needs and provide comprehensive support throughout your journey. We appreciate your recognition of our efforts in facilitating a seamless experience. Your kind words motivate us to continue delivering exceptional service. Thank you for your recommendation, and we look forward to serving you and your family again in the future, Insha'Allah.
Fantastic experience: Shaykh Wajid’s dawah is subtle yet truly impactful. He has a beautiful way of helping you fall in love with the Prophet (SAWS) through his guidance, education, and support. His depth of knowledge is remarkable, and he effortlessly added valuable insights during the exhibition and museum visits. What stood out was his approachable nature—no question felt too simple, and he explained everything clearly for everyone to understand. Jafar was equally attentive, checking in often after some initial issues with our first hotel. While the Pullman ZamZam wasn’t ideal, the team made up for it with the excellent Makkan hotel. The ziyarat was smooth and well-organized, with both Shaykh and Jafar sharing valuable stories from the seerah, hadith, and personal experiences. Communication on Telegram was also excellent, with useful resources, maps, and historical insights being shared regularly. One suggestion for improvement would be to clarify in advance during the ziyarat whether we will be stopping at certain sites to visit or just passing by them, so we can better prepare.
Dear Muhammed, Thank you for your thoughtful feedback. We’re delighted to hear that Shaykh Wajid’s guidance and Jafar's attentiveness enriched your experience. We appreciate your suggestion regarding site visits during the Ziyarah; we will work on providing clearer information to enhance future experiences. Your insights are invaluable to us, and we look forward to welcoming you again, Insha'Allah.
Fantastic experience: Booked the Andalusia Tour It was incredible visiting Cordoba, Seville and Granada. Excellent tour guide Yusuf who was very knowledgeable. Perfect itinerary, balanced the needs of everyone without compromise. Hassle free transport and entries to incredible sites. Our group was incredible- truly a beautiful international mix, lots of walking and lots of beautiful sites. Thank you
Dear Rehana, Thank you for your kind review. We’re thrilled to hear that you had an incredible experience on the Andalusia Tour. It’s wonderful that the itinerary, transport, and seamless entry to the sites met your expectations. We're also glad that Yusuf’s knowledge and the diverse group added to the experience. We look forward to welcoming you on another journey soon!
Fantastic experience: JazakumAllahu Khayran to Al Hidaayah and team for a fantastic umrah experience, from meticulous organised planning, sharing resources and heartfelt tours of the sacred land and its history to the inspiring talks from our sheikh and a smoothly guided group experience through umrah, Alhamdulilah, we appreciated the support, patience and guidance throughout. Our group lead was always on hand to help with anything, which gave us a lot of reassurance and peace of mind. May Allah bless your organisation with every Khayr and success! Highly recommend!
Dear Hafsah, Thank you for your kind words. We’re pleased to hear that our team’s attention to detail and dedication to providing a smooth, enriching experience made your Umrah journey memorable. It’s rewarding to know that the resources, historical insights, and guidance from the religious guide were helpful. We truly appreciate your recommendation and trust in our service. May Allah bless you and grant you continued success in your travels, Insha'Allah.
Fantastic experience: I participated in the Al Hidaayah August Umrah journey with my children, who were embarking on their first visit. The trip encompassed all aspects, including flights, visas, accommodations, and transfers in Madinah and Makkah via train. The convenience of traveling to Makkah for performing Umrah was greatly appreciated. Our overall experience was fantastic with no major issues encountered throughout the entire journey. Any minor concerns were promptly addressed by contacting brother Jaafar, as they were consistently responsive day or night. Their proactive communication ensured that we had detailed instructions and information well in advance for each step of our journey. Their support leading up to our departure was invaluable, swiftly addressing any queries I had regarding preparation, also the ease and peace of mind provided by Al Hidaayah's comprehensive arrangements during the trip proved to be invaluable. I would highly recommend Al Hidaayah not only for their pre-arranged packages but also for those seeking a more personalised and tailored experience outside of the standard package.
Dear Sabina, Thank you for your feedback. We’re glad to hear that your Umrah experience with your children was smooth and well-organised. It’s great to know our team’s responsiveness and attention to detail made your journey even more enjoyable. We appreciate your recommendation and look forward to serving you again in the future, Insha'Allah.
Fantastic experience: Highly highly recommend this group!! We went as a family of 12 and had the most amazing, smooth and stress free experience. Imam aqeel and brother Jaffar provided an absolutely fantastic experience. We cannot fault anything from the service provided. Even though the departure was from London we travelled all the way from Manchester rather than choosing a group from Manchester and the decision was well worth it just to go with this company/group. I would definitely recommend this company for anyone wanting to go. Thank you so much for the amazing experience and for all your knowledge and expertise and help throughout. May Allah continue to grant you success and insha Allah we will meet again if we are given the opportunity to go again.
Dear Ather, Thank you for your kind feedback. We're thrilled to hear that your family had a smooth and enriching experience with Al-Hidaayah Travel. It’s wonderful to know Shaykh Aqeel and Jafar made your journey memorable, and we truly appreciate your trust in choosing us. May Allah bless you and your family, and we look forward to serving you again, Insha'Allah.
Fantastic experience: Al Hidaayah arranged a bespoke Umrah trip for my family group of 15+ people, covering everything including flights, visas, accommodation and transfers in Madinah and Makkah. The experience was brilliant and we encountered no serious issues whatsoever for our entire trip. Any small issues were resolved almost immediately by contacting Al Hidaayah, regardless the time of day or night - they were always responsive. They were proactive in their communication with me such that I had full details and instructions on the next steps in our journey beforehand and well in advance. Their support in the run up to departure was also invaluable and they promptly answered any questions I had around preparation. I had considered creating a bespoke trip by myself for my family but after the experience using Al Hidaayah, and having been out on the trip, the peace of mind and sheer number of items and tasks that were taken care of for me by Al Hidaayah arranging the various components was priceless. I had several people in my family group who had never visited the holy cities of Madinah and Makkah and this experience using Al Hidaayah was so good they are already eager to return. I highly recommend using Al Hidaayah not only for their pre arranged packages but also if your timeliness do not fit those packages and you need a more bespoke and tailored experience.
Dear Atiek, Thank you for your kind and detailed review! We’re thrilled to hear that your Umrah trip with Al-Hidaayah was a seamless and memorable experience for you and your family. It’s always our goal to ensure that every aspect of your journey is taken care of, so you can focus on the spiritual experience without any worries. We’re particularly glad to hear that our team was able to assist you promptly with any queries, no matter the time, and that our proactive communication helped keep everything on track. It’s wonderful to know that even those in your group who were visiting Madinah and Makkah for the first time had such a positive experience and are already looking forward to returning. Your recommendation means a lot to us, and we’re grateful for the trust you placed in us to handle all the arrangements for such an important journey. We look forward to assisting you again in the future Insha'Allah.
Fantastic experience: One of the best out there; we booked for Umrah and alhamdulilah everything was as planned; from the flights to the transport to the hotels; everything was spot on all sorted; we was kept up to date with everything nothing was out of place I would definitely recommend Al-Hidiyah for booking your Umrah experience as it will make the whole journey that little extra special & complete
Dear Abdul, Thank you for your positive feedback. We are pleased to hear that your Umrah experience with Al-Hidaayah was well-executed and met your expectations. It is gratifying to know that every aspect, from flights to accommodations, was arranged to your satisfaction. We sincerely appreciate your recommendation and are delighted that we could contribute to making your journey special. We look forward to the opportunity to serve you again in the future Insha'Allah.
Fantastic experience: I went to Hajj this year with Al Hidaayah on recommendation from family who went with them last year. I started enquiries with them In December 2023 and from that day on they were so helpful. Once I booked my package with them, to the seminar to departure and coming back the service was spot on. I would 100% recommend them and go with them again. Good work team.
Dear Narmin, Thank you for your kind words and for taking the time to share your experience. We are truly honoured that you chose Al-Hidaayah Travel for such a significant journey and are delighted to hear that you were pleased with our service from start to finish. Your recommendation means a great deal to us, and we’re thrilled to know that our team could contribute to making your Hajj experience smooth and memorable. We look forward to serving you again in the future, Insha'Allah. May your Hajj be accepted and bring you immense blessings. Safe travels always!
Fantastic experience: The brother I spoke to over the phone was kind and courteous, and although they don't provide the service I was after he took the time to find who did and pointed me to that direction.
Thank you, Mohamed, for your thoughtful review. We're glad to hear that you had a positive experience, even though we couldn’t directly fulfil your request. At Al-Hidaayah Travel, we believe in providing the best possible service, whether or not it directly benefits us. We're pleased that our team could assist you in finding the right direction for your needs. If there's anything we can help with in the future, please don't hesitate to reach out. Safe travels, and thank you for your kind words!
Positive experience: I was expecting great things from Al-Hidaaya. We went to Hajj 2024 with this agent and was disappointed with the service received from C2000 group leader and guides. Al-Hidaayah relayed all information through telegram but didn’t want to speak directly. They were very slow in giving information to hajji's, other groups seemed to get info quicker then us. We don't mind if things don’t go to plan but would just like to be informed in time. A group leader can make or break the experience that you get from hajj unfortunately the C2000 leader was distant and unapproachable. He was very rude and abrupt to many hajjis. Another guide even went to look for a bus for us then just got on the bus and left without relaying any info to the group with regards to bus service. I heard he also ignored his hajji members on the bus! Disgraceful! I don't want to give a bad review but i can only go from my experiece. My whole hajj experience was great and hajj package was what i expected just Al-hidaayah service was below par.
Dear Choudhury, We deeply regret to hear about your unsatisfactory experience with our services. We sincerely apologise for any inconvenience caused. Your feedback is taken seriously, and we understand the importance of addressing these issues. Your concerns will be thoroughly reviewed, and we will work diligently to improve our services. Your feedback is invaluable in helping us rectify our shortcomings. Thank you for bringing this to our attention, and we apologise for any distress caused. We're committed to learning from your experience and working towards better outcomes in the future.
Fantastic experience: I had the privilege of completing my Hajj pilgrimage this year with Al Hidaayah and their reputation truly precedes them. I had heard nothing but excellent things about their services, and they exceeded all my expectations. Their meticulous planning, attention to detail, and unwavering support made the entire experience smooth and deeply enriching. From outstanding accommodations to expert guidance throughout the pilgrimage, every aspect was handled with the utmost professionalism and care. It’s clear why they are so highly regarded. I would specifically like to thank brothers Ismaeel and Abu Isa (Waseem) at Al Hidaayah for their patience, dedication and deep knowledge of the whole process. They provided clear, insightful explanations of each ritual, ensuring we understood the spiritual significance behind our actions. Their ability to manage logistics seamlessly wherever possible and address any concerns with empathy and professionalism made the pilgrimage smooth and stress-free. I am deeply grateful for their support and I wholeheartedly recommend Al Hidaayah for anyone planning their Hajj journey. Thank you for everything!
Dear Hena, Thank you for your kind words. We’re honoured that you chose Al-Hidaayah Travel for your Hajj and thrilled to have exceeded your expectations. It’s wonderful to hear that our planning, attention to detail, and support made your pilgrimage smooth and enriching. We’re especially grateful for your recognition of Ismaeel and Abu Isa. Their dedication and knowledge truly make a difference, and we're glad they contributed to your positive experience. Thank you for recommending us. May Allah accept your Hajj, and we look forward to serving you again in the future, Insha'Allah.
Fantastic experience: We booked Hajj 2024 with Al-Hidaayah for 2 reasons: they offered the c3000 package that met our time commitment and also the Mina location. They were also recommended as one of the best hajj provider groups and honestly AlHidaayah exceeded our expectations. From the point of booking, the seminars, religious guidance, managing expectations and the best ever guides- the ever smiling, patient and caring brother Ismael, responsive and supportive brother Abu Isa and the knowledgable brother Amer. Sheikh Ahsan provided prompt spiritual guidance ensuring we strived to achieve an accepted Hajj. The sister guides took great care of us in Mina and Arafat too, always encouraging to get the most out of this amazing journey ensuring those that had health vulnerabilities were reassured. Nothing happens without Allah’s will, and I thank Allah for being able to perform Hajj with a reliable caring supportive organisation like Al Hidaayah. Our Guides made the journey an amazing experience. May Allah reward you all.
Thank you for sharing your experience with us! We are deeply honoured that you selected Al-Hidaayah Travel for your Hajj pilgrimage and are thrilled to hear that our services met your expectations. It’s truly rewarding to know that our team’s efforts, from the initial booking process to the guidance provided during the journey, helped make your pilgrimage smooth and fulfilling. We’re especially appreciative of your recognition of our team members. Their dedication and support are central to our mission, and we’re glad they contributed to a meaningful experience for you. Thank you for placing your trust in us, and we pray that your Hajj is accepted and brings you abundant blessings. We look forward to the opportunity to serve you again in the future, Insha’Allah.
Fantastic experience: We performed Hajj with Al-Hidaayah in June 2024 in the package C3000, alhamdulillah it was an amazing experience. I travelled with my mum and wife and it was initially very challenging to get the package booked via Nusuk. However, once booked and we had the support of Al-Hidaayah it was incredible. Starting with their seminar held fairly early on which provided us with a very thorough explanation on what to expect during the days of Hajj etc. Then we were introduced to our guides, Ismaeel and Abu Easa who in my opinion were the best guides! Their communication was excellent and tried to keep us informed as best as they could before and throughout the journey. They were always approachable and remained professional throughout whilst creating a family environment and had a laugh with us along the way! The one standout for me is their smiles, masha'Allah despite the challenges they faced they were always smiling! Jazak'Allah for making this a memorable journey. May Allah accept our Hajj.
Dear Awais, Thank you for your thoughtful review. We're delighted to hear that your Hajj experience with Al-Hidaayah Travel was so positive, especially considering the initial challenges with booking. It’s wonderful that our team was able to provide the support and guidance needed to make your journey smooth and fulfilling. We’re glad that the seminar helped set clear expectations, and it’s heartening to hear that Ismaeel and Abu Isa made a strong impact with their communication and professionalism. Their ability to maintain a positive atmosphere and make you feel part of a family during such a significant journey is something we value greatly. Thank you for entrusting us with your Hajj pilgrimage. We pray that Allah accepts your Hajj and continues to bless you and your family. We look forward to the opportunity to serve you again in the future, Insha’Allah.
Fantastic experience: Allahamdulliah we just got from performing Hajj with Al-Hidaayah myself and my faily were of the C3000 package. It was an amazing experience we had the BEST guides Abu Ismaeel & Abu Eesa, from the offset they were very professional, communication was on point and they went the extra mile to make our Hajj journey easy. They always had a smile on their faces ☺️. The Shaikh Esan had vast amount of knowledge and spent alot of time explaining the rituals of Hajj and what to expect and recite. I want to take this opportunity to say jazakAllah for making this an unforgettable experience and we all felt like we were part of a big family. Definitely recommend travelling with Al-Hidaayah in the near future, at the moment we all have Hajj blues. May Allah swt accept all that went for Hajj and inshAllah the C3000 family meet very soon again.
Dear Mubasher, Thank you for your wonderful feedback. We are thrilled to hear that your Hajj experience with Al-Hidaayah Travel was so fulfilling and that our guides, Ismaeel and Abu Isa, contributed to making your journey smooth and memorable. Their professionalism and warmth are truly valued. We’re also pleased that Shaykh Ahsan’s guidance helped enhance your understanding of the rituals and made your pilgrimage more meaningful. It’s heartening to know you felt like part of a big family, and we appreciate your recommendation. May Allah accept your Hajj and grant you and your family continued blessings. We hope to see you again in the future, Insha’Allah.
Fantastic experience: We had the most amazing experience with Al-Hidaayah for our Hajj trip this year on the C3000 package. I travelled with my wife and her sister. From start to finish, their service was exceptional and truly made our pilgrimage a memorable and spiritually enriching journey. The team at Al-Hidaayah was incredibly organized and attentive to every detail. The pre-departure guidance was thorough, and their support with their online webinars and face to face meeting made me feel confident and well-prepared. Upon arrival, everything was seamless – from the accommodations to the transportation, every aspect was carefully arranged to ensure comfort and convenience. There were some things out of their control which were dictated by other partners and factors that were not in their control therefore I cannot penalise them on this. Traffic and road block conditions can happen as we all know so during these busy times we have to be accepting of these issues. The group leaders Ismaeel, Waseem and Amir were knowledgeable, kind, and always available to assist with a smile. They provided valuable insights and guidance throughout the pilgrimage, enhancing our understanding and connection to the rituals and significance of each step. Their dedication to ensuring a smooth and fulfilling Hajj experience was evident in every interaction. Any Fiqh questions were answered by Sheikh Ahsan who again was very knowledgeable and helpful in these matters. The accommodations were comfortable and ideally located, allowing for easy access to key sites, our Mina tent was a 5 minute walk from the Jamaraat. The food provided was delicious and varied, catering to different tastes and dietary needs. I particularly appreciated the extra efforts taken to ensure hygiene and safety, which was especially important during these times. As we all know, there will always be challenges when organising such large groups and navigating people in such busy periods under excrutiating heat however these challenges were tackled by the best of their ability may Allah SWT reward them for their efforts. Overall, I am extremely grateful to Al-Hidaayah for making our Hajj trip so special. Their professionalism, care, and commitment to excellence truly set them apart. I highly recommend Al-Hidaayah to anyone planning their Hajj or Umrah journey. They will undoubtedly provide you with an outstanding experience that you'll cherish forever. Thank you, Al-Hidaayah, for an unforgettable and spiritually uplifting pilgrimage!
Dear Mo, Thank you for sharing your experience with us. We are deeply touched by your kind words and are thrilled that your Hajj journey with Al-Hidaayah Travel was both memorable and spiritually fulfilling. It’s wonderful to hear that our team’s attention to detail, from the pre-departure preparation to the on-the-ground support, made a positive impact on your pilgrimage. We’re glad that our efforts to provide comfort and convenience were evident and that you appreciated the seamless arrangements despite some challenges beyond our control. We’re also grateful for your recognition of our group leaders, whose dedication and knowledge played a key role in enhancing your experience. Their commitment to guiding and supporting our pilgrims is something we take great pride in. Thank you for recommending Al-Hidaayah Travel and for placing your trust in us. We pray that your Hajj is accepted and brings you lasting blessings. It was an honour to serve you, and we hope to assist you on any future journeys, Insha’Allah.
Negative experience: Hajj 2024 on C3003 was very disappointing. I feel very let down by Al Hidaayah. I had decided many years ago already that if Allah ever gave me the means for hajj, I would go with Al Hidaayah only due to their reputation which was second to none. Unfortunately what I was not aware of is that the package I bought seemed to have been designed last minute and we were neglected. Hajj season is always tricky and I fully understand this. However, the issues we experienced were surprisingly due to lack of planning and allocating appropriately experienced guides which was shocking to experience from Al Hidaayah. Worse was the fact that when we made it known to the team, we were simply ignored instead of them addressing the matter like any professional would, which again highlights another avoidable issue. They did a goodbye meet in the hotel and said "there was no space for our group ", come on guys we are not fools! And this is so petty I couldnt believe it... Its clear that their full attention was to the main package and that the package we were on should have had more thought put into it. Ignoring hajjis during hajj season is clearly the wrong move too, especially for a company we all held at such high esteem. I will be feedbacking this to the relevant authorities. Dont know what it means for anyone else looking to go with them for hajj, but this is my experience.
Dear Azim, We deeply regret to hear about your unsatisfactory experience with our services. We sincerely apologise for any inconvenience caused. Your feedback is taken seriously, and we understand the importance of addressing these issues. Your concerns will be thoroughly reviewed, and we will work diligently to improve our services. Your feedback is invaluable in helping us rectify our shortcomings. Thank you for bringing this to our attention, and we apologise for any distress caused. We're committed to learning from your experience and working towards better outcomes in the future.
Fantastic experience: Completed HAjj with al hidaayah travel this year . I had amazing experience. Was impressed with the organisation .guides been very helpful . Communication was good . Had easy access to scholars advice . Highly recommend them .
Dear Randa, Thank you for sharing your feedback. We’re delighted that your Hajj journey with Al-Hidaayah Travel was so positive and that our organisation and team were able to support you effectively. We truly appreciate your recommendation and look forward to assisting you on future travels. May Allah accept your Hajj and bless you abundantly.
Fantastic experience: We can't praise or thank our group leaders Shaykh Yousaf and Brother Bilal enough. They helped to make our Umrah trip a truly memorable and spiritually uplifting experience. Having Shaykh Yousaf was a blessing, he provided background and narrative to the places we visited and gave detailed advice on how to perform our Umrah which enriched the experience. He kindly made time to check in with us all and went over and beyond his duties. Brother Bilal was an excellent group leader, always on hand to assist, kind and caring and willing to go over and beyond to help with anything we required. May Allah bless and reward all ameen. We highly recommend Al Hidaayah and do dua we are blessed to travel with them again. Jazaka mullah khayran.
Dear Uzma, Thank you for your heartfelt review. We are thrilled to hear that Shaykh Yousaf and Brother Bilal made such a positive impact on your Umrah journey. Their dedication and support are central to our mission, and it’s wonderful to know they enriched your experience. We deeply appreciate your recommendation and are grateful for your prayers. May Allah accept your Umrah and reward you abundantly. We look forward to the opportunity to serve you again in the future, Insha’Allah.
Fantastic experience: We loved the discovering Muslim Spain trip with local company ilimtours. It is very memorable and the places visited are fascinating. The days are very long and there is lots of walking so take time to rest after ~
Dear Safiyah, Thank you for sharing your experience with the Discovering Muslim Spain Tour. We’re delighted to hear that you found the journey memorable and the destinations fascinating. Your feedback about the long days and the need for rest is appreciated and will help future travellers prepare accordingly. We’re glad you enjoyed the trip and hope to assist you with more enriching experiences in the future Insha'Allah.
Fantastic experience: One of the best trips of my life I have learnt so much and had one of the best experience ever with this group our leaders Bilal and Yusuf are amazing they are the most kindest and caring people ever, Our imam Yusuf he gave the best talks and advice and is very thorough when he talks to us, and our leader Bilal he is the best he looked after us throughout our trip he answered all of our questions and is a absolute wonderful person, I definitely recommend this group to anyone who wishes to have a lovely time going to Allah's house if I could give more stars I definitely will
Dear Ehsan, Thank you for your positive feedback. We’re delighted that you had such a remarkable experience and that Bilal and Yusuf made a significant impact on your journey. Their dedication to providing support and insightful guidance truly enhances our trips. We’re grateful for your strong recommendation and kind words. May Allah bless your travels and grant you many more rewarding experiences.
Fantastic experience: Alhamdulillah it is was a fantastic and smooth journey with the hidaayah group. I will highly recommend all the brothers and sisters to choose the hidaayah group as a umrah tour. I had one of the best experience with them and specially sheikh yusuf jahngir and bilal were very helpful, caring and nice to talk with. May Allah give them the highest reward in this duniya and akhirah. May Allah give them barakah in the work. I dont think you will find any better ground to do umrah than hidaayah group
Dear Joynal, Thank you for your kind words. We’re thrilled to hear that your journey with Al-Hidaayah Travel was smooth and fulfilling. It’s great to know that Shaykh Yusuf and Bilal made a positive impact on your experience with their support and care. We deeply appreciate your recommendation and heartfelt prayers. May Allah reward you and bless you with many more enriching experiences. We look forward to serving you again in the future, Insha'Allah.
Fantastic experience: Our first Umrah and, thanks to Al Hidaayah, a fantasic, uplifting experience. Top marks for the Group Leader, Jafer- great, easy going leadership, clear and honest guidance and enthusiastic, approachable manner. Slight issue with the "5 star" status of the the hotel in Makkah and inability to prebook flight seats - the latter can cause some challenges re seat allocation for families v couples. Niggles that AH will no doubt sort out for future 5* packages. Overall, thank you.
Dear Jay, Thank you for sharing your feedback. We’re delighted to hear that your first Umrah was uplifting and that Jaffer’s leadership contributed positively to your experience. We appreciate your comments about the hotel and flight seat bookings. We are continuously working to refine our services and will take your suggestions into account to improve future packages. Thank you for your understanding and support. We look forward to the opportunity to assist you again.
Fantastic experience: This is the first time we have used this agency and I must say that I find them excellent.They are organised, professional and experienced in their field. We found the group leader Jaffar calm, calculative, polite , patient with a listening ear. On almost all the occasions where we needed help, he anticipated and provided it without being asked.The hotel selection was good, the transport prompt and comfortable. Communication between the agency staff and us was very clear, precise and informative. I have travelled with various travel agencies and found this was the only one where people I came across went very happy. There was a personal touch to our needs considering our age and it was a relief that special attention and care was provided to us on every occasion. Thank you jaffar and Imam Mustaffa for your kind information, guidance and assistance throughout the tour. We will not only recommend this agency to our friends and family but would also make sure to go with them again in future.
Thank you for your detailed and kind review. We’re delighted to hear that your experience was excellent and that Jafar and Shaykh Mustafa contributed significantly to making your journey comfortable and enjoyable. We’re pleased that our organisation, communication, and personal touches met your expectations. Your recommendation means a lot to us, and we look forward to assisting you again in the future Insha'Allah.
Fantastic experience: I have just returned from a group Umrah trip with Al Hidaayah and wanted to say a massive thank you for such an amazing experience, with such a professional and caring guardianship of the group by Jaffer, who was always available to help and nothing was too much trouble. Alongside Jaffer, Sheikh Mustafa’s islamic guidance and input added so much more to the trip, giving us the opportunity to really understand the significance of the Umrah and the historical sites we visited. The two of them were always on hand with advice and great communication, and importantly with a fantastic attitude and engagement Even though I have been blessed to have been previously, being part of this group led by Jaffer took away all the headaches and gave us the chance to focus on the actual trip and not worry about the logistics. I would highly recommend and would love to be able to to book again.
Dear Junaid, Thank you for your feedback. We’re delighted to hear that your Umrah trip with Al-Hidaayah Travel was such a positive experience. It’s wonderful to know that Jaffer’s support and Sheikh Mustafa’s guidance enhanced your journey, allowing you to focus on the spiritual aspects without worrying about logistics. We truly appreciate your recommendation and look forward to the opportunity to assist you with future travels. May Allah accept your Umrah and continue to bless you.
Fantastic experience: Excellent experience with brother Jaffer and Sheikh Mustafa for our Umrah. JazakAllah
Dear Mateen, Thank you for your feedback. We’re delighted to hear that you had an excellent experience with Jafar and Shaykh Mustafa. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future Insha'Allah.
Fantastic experience: Excellent seamless service. Our accomodation and travel everything was taken care of and we were able to concentrate on our pilgrimage. There was an issue with our breakfast (Suhur) in Makkah due to misunderstanding by the hotel and they booked us for Iftar instead of Suhur which we did not ask for. Al Hidaya were able to sort it out and they paid for our Suhur during our stay in Makkah. We will highly recommend Al Hidaya.
Thank you for your 5-star review! We're thrilled to hear that you experienced excellent, seamless service throughout your Umrah journey. While we regret the misunderstanding with your Suhoor meal in Makkah, we're delighted we could swiftly resolve the issue and ensure your needs were met. It's our commitment to provide attentive care and support to all our travellers, and we're grateful for your recommendation. We look forward to the opportunity to serve you again in the future Insha'Allah!
Fantastic experience: A well managed trip, the site visits and explanations were very informative. The effort to maintain the schedule with flights, train, coaches, heavy traffic and during Ramadan is greatly appreciated. Travel documents were however received very close to the departure date and the night flights probably should be avoided as they made us very tired the following day.
Thank you for sharing your experience with us! We're thrilled that you found our site visits informative and appreciated our dedication to maintaining schedules, especially during Ramadan. Your feedback about night flights is duly noted, and we'll strive to ensure future journeys are even more enjoyable. We look forward to the opportunity to welcome you back soon Insha'Allah.
Fantastic experience: The team are incredibly helpful and courteous throughout. They always put me at ease with any questions I had. This was my first trip and everything went smoothly Alhamdulillah. From the flights to the transfers to the Ziyarah trips, everything ran smoothly and well supported with good transport arrangements. The hotels booked were both really very good. I wouldn't hesitate to recommend their packages based on my experience. Jzk to all involved in making our trip a memorable one.
Dear Shelly, Thank you for your 5-star review! We're delighted your first Umrah trip with us was smooth and memorable. Your kind words about our team, services, and accommodations mean a lot. We're grateful for your recommendation and look forward to serving you again in the future Insha'Allah.
Fantastic experience: My wife, daughter and my sister-in-law used Al-Hidaayah Travel for their travel needs to do Umrah during the Spring Half Term holidays. They had a fantastic stress free experience with this travel agent. The agent's rep (Mr Ishaaq Naeem) listened to their requirements in terms of flights, hotels and ground transportation specifications and then within a day everything was done. Mr Naeem also provided useful resources, guidelines and tips for the Umrah trip that made the whole experience a true delight. What was really nice was that the travellers recieved regular emails/messages during the trip to ensure everything went smoothly - things like the names & telephone of the drivers who were picking the travellers from airports, hotels etc. Good job and thanks Naeem. Couple of tips for anyone doing Umrah / Hajj: 1.Get your date fruit from Madinah rather than Makkah - cheaper & more choice 2. Ensure that on the return flight the process for getting the Zam Zam water is properly followed in Saudi Arabia. Enjoy your Umrah/Hajj.
Dear Riaz, Thank you for choosing Al-Hidaayah Travel for your Umrah journey. We're thrilled to hear about your family's fantastic experience during the holidays. Your compliments about Ishaaq's attentive service and the smooth arrangements are greatly appreciated. We'll be sure to pass along your kind words. Your feedback and helpful tips for other travellers are invaluable to us. We're committed to ensuring every journey with us is stress-free and memorable. Looking forward to serving you again in the future, Insha'Allah. Best regards,
Fantastic experience: We always have the most fabulous time when traveling with Al-Hidaayah. We completed our first Ummrah with them in 2009, then Hajj in 2018 and have now returned home from another fabulous tailor made package. InshaAllah see you again soon!
Thank you for your continued trust in Al-Hidaayah Travel. We're thrilled to have been a part of your memorable experiences over the years, and we're grateful for your loyalty and look forward to welcoming you back again soon, Insha'Allah!
Fantastic experience: We have just come back from our Umrah trip with Al Hidaayah. Really organised and the whole experience became easier as a result. Special shout out to brother Jaffer and Sheikh Abu Usama who led the group - they started soo much knowledge and really treated us as if we were family. Would definitely recommend them.
Thank you for sharing your experience with us! We're delighted to hear that you had a smooth Umrah trip with Al Hidaayah Travel. We look forward to welcoming you back for future journeys Insha'Allah.
Fantastic experience: Excellent service from Ishaaq at Al-Hidaayah. He took a lot of stress out of the planning, meaning that I didn't need to worry about arriving way before check-in or having to check out of hotel far in advance of flight. With 2 small kids it made a huge difference having their help.
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that Ishaaq provided you with excellent service and made your Umrah planning stress-free. We understand the importance of a smooth and hassle-free experience, especially when travelling with little ones, and we're delighted that Ishaaq's assistance made a significant difference for you. Your kind words motivate us to continue delivering exceptional service to all our clients. We look forward to welcoming you and your family back for another unforgettable journey.
Fantastic experience: Choosing Al-Hidayyah for our umrah in January was the best decision ever. They were recommended by family members & we are so glad we took their word & traveled with brother Abu Usamah & met up with brother Jaffer in madina.Not for second did we feel like strangers but as we met up with family members. No words are enough to describe the warmth, hospitable, friendly and caring nature of both Brothers. Our Umrah trip with Al-Hiddayah is indeed an exceptionally amazing & memorable experience. Strongly will recommend to all, especially first timers,to choose Al-Hiddayah for spiritually content & mesmerising experience. May Allah bless everyone associated & working with Al-Hiddayah. May Allah bless Brother Jaffer & Brother Abu Usamah both in this world & The Hereafter for their dedication & hard work, lots of duas The Hussain family from London
Thank you for choosing Al-Hidaayah Travel for your Umrah trip and for your heartwarming feedback. We're thrilled you had an amazing experience with us! Your recommendation means a lot to us, and we're committed to providing exceptional service to all our clients. May Allah bless you and your family abundantly, and we hope to welcome you back soon.
Fantastic experience: We travelled with Al - Hidaayah Travel end of January and they came highly recommended by our friends who have been travelling with them for the last few years. Needless to say we were not disappointed the service from start to finish was excellent. Brother Jaffer looked after our every need and Sheikh Usama was fantastic. Nothing was too much trouble for the duo and we learnt so much. We had people of all ages on the group, and as the Sheikh put it we are one family so we looked after each other. We have come away from this trip making umrah friends for life. ❤️ The hotels we stayed in were fantastic, very well located and the trips organised were informative fun and enjoyable. We have come back feeing like we can’t wait to get back out there. Inshallah we hope to book very soon in the future with Al - Hidaayah and hope we can meet both brother Jaffer and Sheikh Usama again.
Dear Nazia, Thank you for choosing Al-Hidaayah Travel for your Umrah journey and for your wonderful review. We're thrilled to have provided excellent service from start to finish, and we're delighted you found Brother Jafar and Shaykh Abu Usamah's care exceptional. It's heartwarming to hear you've made lifelong friends and enjoyed the accommodations and organised trips. We look forward to welcoming you back soon for another memorable journey.
Fantastic experience: Alhamdulillah my younger son and I returned safely on Monday 5 February 2024 from our first umrah trip with Al Hidaayah. As a revert to Islam since 1987, I am for ever grateful to all the booking team, Brother Jaffer and Shaikh Abu Usamah for the excellent all inclusive 5* package service we received and for contributing to our spiritually fulfilling exoeriences. It truly was a stress-free, comfortable, comforting and spiritually uplifting Umrah journey. All aspects of the logistics were well organised thanks to Brother Jaffer s attention to detail and dedication to the job at hand. He and Sheikh Abu Usamah were both approachable and took good care of us with such kindness and warmness. We were not numbers to them but part of a big family. Sheikh Abu Usamah made our spiritual experience a memorable one in so many ways due to his knowledge, his simplicity.. and closeness to our beautiful group, which my beloved sister- in - law Khadija was also part of mashaa Allah. InshaaAllah I look forward to planning my Hajj and future Umrahs with Al Hidaayah and will recommend the organisation to everyone. May Allah Swt reward in abundance Al Hidaayah booking team, Brother Jaffer and Shaikh Abu Usamah for all their efforts and continue to grant them success. Ameen.
Dear Dominique, We're delighted to hear of your safe return from your first Umrah trip with Al-Hidaayah Travel. Your words truly warm our hearts. We're honoured to have been a part of your spiritually uplifting experience. Brother Jafar and Shaykh Abu Usamah's dedication and warmth ensured your journey was stress-free and comforting. We're humbled by your intention to plan future trips with us and for recommending our organisation. May Allah reward you abundantly.
Fantastic experience: Wonderful Umrah experience with caring, organized, and experienced people. Flew all the way from the United States of America to join the group and have no regrets. Would definitely recommend to family and friends.
Dear Iliassou, Thank you for sharing your Umrah experience with us. We're thrilled to hear that you found our team caring, organised, and experienced. Traveling all the way from the United States to join our group is truly appreciated, and we're delighted that you have no regrets about your decision. Your recommendation to family and friends means a lot to us, and we look forward to welcoming them on their own memorable journeys with us.
Fantastic experience: Very nice well organised and friendly approachable staff. I hope they organise 14days trips 10 days is not long enough for me.
Dear Tabassum, Thank you for your positive feedback, and for sharing your preference for longer trips. We appreciate your suggestion for 14-day trips and will certainly consider it for future offerings. If you need any further assistance, please don't hesitate to reach out.
Fantastic experience: Second time using Al-Hidaaya and must say they provided an excellent service, seamlessly. Everything was incredible from start to end and I highly recommend them to everyone. Especially brother Yaqoob who remained in continuous contact to ensure all was well with our trip. Look forward to using them again inshaAllah.
Dear Salma, Thank you for your kind words and for choosing Al-Hidaayah Travel again. We're delighted to hear that Yaqoob and our team provided you with excellent service. Your recommendation is greatly appreciated, and we look forward to serving you again in the future, Insha'Allah.
Fantastic experience: I have had nothing short of an exceptional experience with Al-Hidayaah Travel Umrah Packages. Right from the booking process, and on-the-ground support mirrored their commitment, with local partners ensuring a smooth pilgrimage experience. From hotel arrangements to guided tours, every detail was handled with precision, making for a journey of ease in spiritual upliftment Inshaa'Allah, and practical convenience, Alhamdulillah. Would definitely recommend!!!
Dear Hassan, Thank you for your exceptional feedback on your experience with Al-Hidaayah Travel! We're delighted to have provided you with a seamless and spiritually uplifting journey from start to finish. Your recommendation is greatly appreciated, and we look forward to welcoming you back for another remarkable journey in the future, Insha'Allah.
Fantastic experience: I cannot commend enough Jaffer and Sheikh Abu Usamah of how well they looked after us and their caring nature. If you are wondering whether to book with them, just do it!!!!!
Dear Azeem and Zirva, Thank you for your glowing praise of Jafar and Shaykh Abu Usamah. We're delighted to hear about the exceptional care they provided during your journey. Your recommendation speaks volumes, and we appreciate your confidence in us. We assure you and others that our team will continue to deliver outstanding service.
Fantastic experience: Masha'Allah amazing service, life changing experience. My first ever Umrah and Al-Hidayah really made the process really easy.
Dear Mohammad, We're thrilled to hear that your first Umrah experience with Al-Hidaayah Travel was not only life-changing but also made easy. Providing exceptional service to our customers is our top priority, and we're delighted that we could contribute to your memorable journey.
Fantastic experience: I couldn't have imagined it going better, alhamdulillah my umrah trip was everything I wanted it to be, in'sha'allah i'll have the opportunity to do hajj with Al-Hidaayah as well
Dear Sohail, We're overjoyed to hear that your Umrah trip with Al-Hidaayah Travel exceeded your expectations! Your satisfaction is our utmost priority, and we're grateful to have been a part of your memorable journey. We look forward to the possibility of assisting you with your Hajj pilgrimage in the future, Insha'Allah.
Fantastic experience: Just brilliant and super organised service. We were kept well informed much ahead of our trip with regular updates and the online team were very responsive to queries. Our son has special needs and Jafer made it a point that our son’s wheelchair was sorted all the way. Both Majid and our spiritual leader Yousef were genuinely interested in everyone’s well being and made sure we made the best of our time in Makkah and Madinah. 100% recommended.
Dear Nadia, Thank you for your kind words. We're thrilled to hear that you found our service brilliant and well-organised. Ensuring the comfort and needs of all our travellers, including your son's special requirements, is our priority. We're glad Jafar, Majid, and Yousaf provided excellent care and made your journey memorable. Your recommendation is truly appreciated.
Fantastic experience: We have just returned from our umrah trip with Al-Hidaayah and we want to express our heartfelt gratitude towards the entire team. The organisation and arrangements were spot on. The care and concern from the group leader and religious guide made us feel like we were travelling with family. They were there for us throughout the entire trip. The lectures were delivered to a high standard providing us with all the necessary information especially during our ziyaarah trips. I pray that Allah calls us again to visit His sacred lands and I would definitely, without a doubt, want to go with Al-Hidaayah again In-sha-Allah. JazakAllahu khayran to the whole team especially brother Majid and Shaykh Yusuf.
Thank you for your heartfelt gratitude towards our team following your recent Umrah journey with Al-Hidaayah Travel. We're thrilled to hear that our organisation, care, and guidance contributed to a memorable experience for you. We appreciate your kind words about Brother Majid and Shaykh Yusuf. We look forward to serving you again in the future, Insha'Allah.
Fantastic experience: Lovely experience from start to finish. Jzk Al hidaya for all your efforts in making our trip seamless and a special thank you to Brother Yaqoob.
Thank you so much for your wonderful feedback! We're delighted to hear that you had an amazing experience. We'll make sure to pass on your special thanks to Yaqoob. It was our pleasure to be a part of your journey, and we look forward to serving you again in the future, Insha'Allah!
Fantastic experience: The overall service during my Umrah journey was exceptional. The guides stood out with their excellent, helpful, and friendly approach, enhancing the overall experience. As a first-time Umrah participant, I'm grateful I chose Al Hidaya for this spiritual journey. Their outstanding service and exceptional guides made my inaugural experience truly memorable.
Thank you, Shohan, for your heartfelt feedback! We're honoured to have been a part of your first Umrah journey, and we're thrilled to hear that your experience was exceptional. Our team takes pride in providing outstanding service, and it's especially rewarding to know that our guides' excellent, helpful, and friendly approach enhanced your overall experience. We appreciate your trust in us and look forward to welcoming you back for more memorable experiences in the future. JazakAllah Khair!
Fantastic experience: My first umrah trip was with Al Hidaaya. It was absolutely incredible, very organised and professional team making every step easy. Special mention and blessings to Brother Jaffar and imam Mustafa for making this an unforgettable experience. Definitely recommend travelling with Al Hidayah in the future.
Dear Zahid, Thank you sincerely for sharing your incredible experience with us! We are overjoyed to hear that your first Umrah journey with Al Hidaayah Travel was nothing short of amazing. Your kind words about our organised and professional team truly warm our hearts. Your recommendation is the highest compliment we could receive, and we look forward to the privilege of serving you again in the future. May your future journeys be just as inspiring and filled with blessings!
Fantastic experience: Experience with Al Hidaaya was absolutely incredible, very professional team, Special thanks to Brother Jaffar and brother Mustafa for making my first umrah a memorable one.
Dear Arslan, Thank you for sharing your incredible experience with Al Hidaayah Travel. We're thrilled to hear that your first Umrah was made memorable by our professional team. Special thanks to Brother Jafar and Brother Mustafa – we're grateful for their contributions. Your feedback is valuable, and we appreciate the opportunity to be a part of your spiritual journey. Wishing you many more meaningful travels ahead. JazakAllah Khair!
Fantastic experience: Mashallah Brilliant Experience of Doing Umrah with Al Hidaayah travel. Very cooperative, very organised & truly Family Atmosphere. Our Group leader Mr Jaffer & Sheikh Abu Usama looked after everyone like family Member. I would Recommend 1000% to use them. Thanks Jaffer Brother for your efforts & organising everything. Jazakallah khairan.
Dear Sajid, MashaAllah! We're genuinely grateful for your kind words about your Umrah experience with Al-Hidaayah Travel. Creating a cooperative, organised, and truly family atmosphere is at the heart of what we do, and it's heartening to know that it resonated with you. Your strong recommendation means the world to us, and we're thankful for the opportunity to have been a part of your sacred pilgrimage. JazakAllah Khair for your trust and kind appreciation. Best Regards.
Fantastic experience: Alhumdulillah We Came back from Umrah with Alhidaayah last week. The whole tour was amazing, I asked if we could go to the museum on the ziyarat day and that was kindly added without any issues. Jaffer and Sheikh Usamah were always friendly, accommodating and their talks were invaluable. I have no hesitation at all in recommending Al Hidaaya Travel group as from start to end everything was very professional therefore , we didnt encounter any issues.
Dear Tahmina, Alhumdulillah! We are truly grateful for your kind words and thrilled to know that your Umrah experience with Al-Hidaayah Travel was amazing. It's heartening to hear that your request to visit the museum on the Ziyarah day was accommodated without any issues. We appreciate your recognition of Jafar and Sheikh Abu Usamah for their friendliness, accommodation, and invaluable talks. Their dedication is a cornerstone of our commitment to providing a meaningful and enriching journey. Thank you for your wholehearted recommendation. We're delighted that our professionalism contributed to a seamless experience for you from start to end. It was our pleasure to serve you, and we look forward to the opportunity to welcome you again in the future. JazakAllah Khair for your trust and appreciation. Best Regards.
Fantastic experience: The entire Umrah process from start to finish with Al Hidaaya Travel was amazingly done and well thought out. Brother Jaffar and Sheikh Abu Usamah were informative, helpful and caring. The entire group was taken care of like a family. Everything was made very easy for myself and my family. I cannot recommend Al-Hidaaya enough when booking Hajj or Umrah. Will defo be using them in the future inshallah.
Dear Jawad, Thank you for your heartfelt feedback. We are delighted to hear that your entire Umrah experience with Al-Hidaayah Travel, from start to finish, was amazingly done and well thought out. Brother Jafar and Sheikh Abu Usamah's informative, helpful, and caring approach added significant value to your journey. Treating the entire group like family is a core value for us, and we're glad that you felt the warmth and support throughout. Making the process easy for you and your family is always our goal. Your strong recommendation and intention to use our services in the future are deeply appreciated. We look forward to serving you again and wish you and your family continued blessings on your spiritual journeys. JazakAllah Khair for your trust and kind words. Best Regards.
Fantastic experience: We are extremely happy with our decision to choose Al Hidaayah for our Umrah trip. They handled every aspect of our trip flawlessly, leaving no room for disappointment. Sheikh Abu Usamah's regular reminders about the simplicity of our faith and the importance of taking it easy were greatly appreciated. His reminders served as gentle guidance, reminding us to approach our religious obligations with a calm and relaxed mindset. Jaffer went above and beyond to ensure that our Umrah experience was smooth and hassle-free. Even the smallest details, like arranging a truck to transport our luggage from Medina to Mecca, made a significant difference. The Ziyarah trips were incredibly enlightening, especially the one in Mecca. Additionally, we were impressed by the meticulous adherence to Islamic guidelines throughout the journey. Highly recommended Al Hidaayah to anyone planning their Umrah and Hajj trips
Dear Beheshta, Thank you for choosing Al-Hidaayah Travel for your Umrah trip. We're thrilled to hear that every aspect of your journey was flawless and met your expectations. Sheikh Abu Usamah's reminders and Jafar's dedication to the smallest details contributed to a smooth and hassle-free experience. We're grateful for your recommendation and look forward to serving you again for future Umrah and Hajj trips. JazakAllah Khair. Best Regards.
Fantastic experience: We have just come back from umrah Alhamdulillah. Al-Hidaayah travel is an amazing company to book with. We highly recommend using them. They think of everything to help make your trip as easy as possible, such as taking our luggage separately by coach as it would not all fit on the train from Medina to Makkah. Brother Jaffer is a very friendly, caring, understanding, and accomadating representative who made our umrah run smoothly. The group has a sheikh that helps with any questions and provides religious background to what you are doing. This is helpful as it provides context, which you may not have known before coming. Our sheikh was Abu Usamah and he was very friendly, approachable, and made sure we understood that islam is made easy so don't go overboard when you don't need to. The representives always try and make sure the group stick together so that no one is left behind. I lost my phone in the mosque and it was not stressful thanks to brother Jaffer. In conclusion, booking your umrah or hajj with this company is a wise choice if you want a smooth, stress free experience. As a bonus you make good friends within the group. We have already recommended this company to our friends and family and will be using them in the future inshallah.
Dear Safah, Alhamdulillah for your positive feedback on your recent Umrah with Al-Hidaayah Travel. We're thrilled that your journey was smooth and stress-free. Thank you for highlighting Brother Jafar's friendliness and dedication and Sheikh Abu Usamah's insightful guidance. We're glad our attention to detail, like managing luggage logistics, added to your ease. We appreciate your recommendation and look forward to serving you again in the future, Insha'Allah. JazakAllah khair. Best Regards.
Fantastic experience: The best company to use for Umrah! We recently came back from Umrah after travelling with Al Hidaayah with our young children. The company was recommended by a friend, and they did not disappoint. The whole trip was well put together, right from the beginning. Jaffer has been super helpful from the initial inquiry throughout the whole trip. Sheikh Abu Usamah was also great. His lectures were very informative, and the thing that I have learnt from this trip is that religion isn't complicated. It's super easy, but it's people that over complicate it. It was a knowledgeable trip and a life changing experience for the best. Everything was done on time according to the itinery from ground transport, hotels, and train, it was all well executed and always on time. Nothing is too much for the team. They go above and beyond for their customers, and I would 110% recommend booking with them. If you're looking for a group that is super organised, family/children friendly, and puts customers first, then Al Hidaayah is the company for you. We have made some lifelong friends along the way and will be using Al Hidayaah again in the future Inshah Allah. May Allah put lots more barakah in what you do best. All the very best! #TeamAlHidaayah#UmrahNov23
Dear Sham, Thank you for your heartfelt review and for choosing Al-Hidaayah Travel for your Umrah journey. We are grateful for your kind words and thrilled to learn that your experience was positive and well-organised. We appreciate your recognition of Jafar's helpfulness and Sheikh Abu Usamah's informative lectures. It's wonderful to hear that the trip was not only knowledgeable but also a life-changing experience. Your emphasis on the simplicity of religion and the team's commitment to making every aspect of the journey seamless and timely is noted. We're pleased to have contributed to making your Umrah memorable. Thank you for your 110% recommendation! We look forward to serving you again in the future and appreciate the opportunity to be a part of your spiritual journey. May Allah shower blessings on your endeavours. Best Regards.
Fantastic experience: I’d like to express my thanks and gratitude to Al-Hidaayah for my recent Umrah trip. Particularly brother Jaffer in branch who was organised, speedy and kept us up to date with all the details. And Sheikh Abh Usamah who made the trip smooth, inspiring and engaging. The resources and knowledge of this company are a helpful tool in ensuring Umrah is comfortable for ibadah and our faith. I’d highly recommend Mashallah!
Dear Humaira, Thank you for your kind words. We're glad to hear that Brother Jafar and Shaykh Abu Usamah made your Umrah journey organised and inspiring. Your recommendation is greatly appreciated, and we're honoured to have been part of your memorable experience.
Positive experience: The umra trip for us went well and we enjoyed our ziara and other activities well.the trip leaders sent us guiding messages and islamic lectures well God bless us all.
Dear Zia, We're delighted to hear that your Umrah trip went well and that you enjoyed your Ziyarah and other activities. It's wonderful to know that the guiding messages and Islamic lectures provided by our trip leaders were helpful and enriching.
Fantastic experience: A pleasure travelling with Al - Hadiyah for my second UMRAH this year. Effortless journey and memorable UMRAH only made possible by Jaffer and Sheikh Abu Usama. Lovely relaxed group atmosphere by putting every body at ease and preparing us all UMRAH Will definitely be travelling with them again next YEAR, again a big shout out to Jaffer and Sheikh Abu Usama Ash
Thank you for choosing Al-Hidaayah Travel for your second Umrah this year. We're thrilled to hear that your journey was effortless and memorable, thanks to Jafar and Shaykh Abu Usamah. Creating a relaxed group atmosphere is always our goal, and we're delighted to hear that you felt at ease and well-prepared for your Umrah. We look forward to welcoming you back next year, and we'll be sure to pass along your kind words to Jaffer and Sheikh Abu Usama.
Fantastic experience: Jazakumullah khairan. Excellent service. Highly recommended for anyone travelling on their own or with the group. The itinerary was exactly as described. May Allah reward you greatly and increace barakah in your business. Ameen.
Dear Mohammed, Thank you for your kind words and positive feedback. We're delighted to hear that you found our service excellent and the itinerary precisely as described. Your recommendation for both solo and group travellers is greatly appreciated. May Allah reward you abundantly and shower blessings on your path. Ameen.
Fantastic experience: We booked a bespoke Umrah trip for a group of 11 adults and children. MashaAllah a wonderful personalised service provided by Jaffer and the Al-Hidayah team. No query would go unactioned. Would not think of booking with anyone else.
Dear Amir, Thank you for entrusting Al-Hidaayah Travel with your bespoke Umrah trip for your group. We're thrilled to hear that Jafar and our team provided you with a wonderful personalised service and ensured that no query went unactioned. Your loyalty means a lot to us, and we're honoured to be your preferred choice for future bookings.
Fantastic experience: A bit of a late review, however would absolutely recommend Al Hidaayah packages and their service! Alhamdulillah me and my family had travelled for Umrah in March, and the service received had been the best. They had accomodated to all our needs and had everything sorted out from travel, hotels, visas etc. They are very much well organised and are overall great helpful people Mash’Allah. We had travelled with a baby and they had always accomodated for us and ensured we had everything we needed. I would 100% recommend this company if you are looking to perform Umrah or Hajj, definitely the best company!
Dear Tan, Thank you for sharing your experience with us. We're thrilled to hear that you had a wonderful Umrah trip with Al-Hidaayah Travel! Providing excellent service and accommodating all your needs is our priority, and we're glad we could assist you and your family throughout your journey. Your recommendation means a lot to us, and we look forward to serving you again in the future.
Fantastic experience: My young family and I have just returned from performing our first Umrah in July 2023. I can honestly say it was a trip of a lifetime for all us, with memories that we will cherish forever. Our group leader, brother Jaffer was incredibly experienced, organised, calm, professional and personable. Imam Akeel was a fountain of knowledge and answered any questions we had. Al-Hidaayah played a significant role in making this experience exceed our expectations and helped increased our Islamic knowledge and understanding.
Thank you for sharing your recent Umrah experience with us. We're thrilled to hear that it was a trip of a lifetime filled with cherished memories for you and your family. We're grateful for the opportunity to have exceeded your expectations and increased your Islamic knowledge.
Fantastic experience: Salams I booked the HT5000 group for me and my wife. I would like to start by thanking the tour guides Qari saab and Dr Ziyad you honestly made this Hajj extra special the way the guides went above and beyond for us is an understatement. Honestly my duas go out to you guys. Overall i would definitely recommend Al-Hidaayah travels i was already confident since the seminar that i had picked the right group they even provided us bits like a foam mattress for the night of Muzdalifa which i did not see any other groups have. They were so informative and also confident in what they do as they have 30 years experience. Alhumdulillah transport was always on time and where transport was not provided we were told well in advance. Again definitely recommend booking Hajj through Al-Hidaayah travels.
We're deeply grateful for your heartfelt feedback. It warms our hearts to know that you and your wife had an amazing Hajj experience with our HT5000 group. Shaykh Zakaullah and Dr. Ziyad are truly dedicated guides, and we're glad their efforts touched you. Your recommendation means a lot. We're committed to providing informative and comfortable journeys, backed by our years of experience. The foam mattress for Muzdalifa was a small token of our dedication to your comfort. Thank you for choosing Al-Hidaayah Travel.
Fantastic experience: Went on a tour to Spain. Very well organised and put together tour with great hotels and guides. Can highly recommend booking with Al Hidayah . .
Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed your tour to Spain with us. It's wonderful to know that you found the tour organised, with excellent hotels and guides. Your recommendation means a lot, and we're honoured to have earned your trust. Should you ever wish to explore more destinations, we'd be delighted to assist you again. Safe travels and best wishes!
Fantastic experience: I have just returned from Hajj Alhamdullilah- Al Hidaayah have been really supportive. All the guides were amazing especially Brother Shafiq - he’s always had a smile on his face and always willing to help. Sheikh Ahsan and Sheikh Usama were 2 amazing scholars and LOVED their lectures. I would choose Al-Hidaayah for any future Umrah and Hajj in sha Allah
Alhamdulillah, we're grateful to have been part of your Hajj 2023 journey. Your kind words warm our hearts. We're glad that our team, especially Brother Shafiq, contributed positively to your experience. It's wonderful to hear that you enjoyed the lectures by Shaykh Ahsan and Shaykh Abu Usamah as well. Your trust in choosing Al-Hidaayah Travel for future Umrah and Hajj journeys means a lot to us. We're dedicated to providing excellent services and enriching experiences. We look forward to serving you again in the future, Insha'Allah.
Fantastic experience: Alhumdulillah. Me and my wife just returned from our first Hajj journey. It was such an amazing journey that is not possible to describe in words. We feel so blessed that firstly, Allah invited us to perfirm Hajj and secondly, Allah chose Al-Hidaayah to guide us through this beautiful journey. The lectures from the Shaikhs were extremely useful and the guides were always there to assist if needed. I would like to giva a special mention to our guide Brother Shafiq (HT2100) for keeeping that smile at all times. May Allah rewards his and his teams efforts. The prices were high this year but this is due to the new system introduced by the Saudi Government. I heard a lot of criticism before I started my journey but I now feel that the Saudi Government deserve all the praise for the arrangementds they made for the Pilgrims. It is not easy to facilitate for around 2 million people in one city. In such circumstances there will always be problems and majority of the issues that we faced were related to transportation issues which were controlled by the Saudi Government but the guidance from Al-Hidaayah during some of these difficult times made it easy for us.
We're humbled to have been part of your #Hajj2023 experience. Your appreciation for the journey and Al-Hidaayah's guidance warms our hearts. Special thanks to Brother Shafiq for his constant support. Your understanding of the challenges and praises for the Saudi Government's efforts are truly insightful. We're grateful for your trust and for choosing us. May Allah bless your Hajj and future endeavours.
Fantastic experience: Hajj 2023. I can only thank them for the great effort they had put in to make our experience one of the best. Inspite of sailing against the wind in what is one of the most unpredictable journeys anyone can go through they did brilliant with a smile on their face. Gazakom Allah Khir my forever brothers.
Dear Mohammed, We're truly grateful for your kind words and recognition. Making your Hajj experience exceptional was our priority, and we're glad you felt our dedication despite the challenges.
Negative experience: We attended the pre hajj seminar and it was informative and all the guides were there. During Hajj, facilities at Mina, Muzdalifah & Arafah was excellent.. However, I am very disappointed with our guide Dr Zia. He didn't help at Jeddah, I would not recommend him at all and my wife has contact office. Will make a formal complaint as I am unable to complete my review on here. Dr Zia assured my wife that he will support us in anyway he can as she lost her father who passed away back home. My mother is in a wheelchair due to her age and in the 40 degree heat I suffer from epilepsy and there was a risk of harm to both of us with me pushing her 5 Kms to Makkah as the coaches were not guaranteed.
Dear Sohail, Thank you for sharing your thoughts. We're glad our pre Hajj seminar and facilities met your expectations. However, we're genuinely sorry for the disappointment you experienced. We apologise for any inconvenience caused. Thank you for helping us enhance our services. We hope for the chance to better serve you in the future.
Negative experience: Extremely poor services. Guides were totally on different planets. Poor transportation. Guides were doing their business. They blamed all to Albait but they were also non serious. There were many vulnerable people who suffered due to lack of communication between them and Hajis. They tried to hide their incompetence and gave lecture of Sabr. I will write a full post on trustpilot
We deeply regret to hear about your unsatisfactory experience with our services. We sincerely apologise for any inconvenience caused. Your feedback is taken seriously, and we understand the importance of addressing these issues. Your concerns will be thoroughly reviewed, and we will work diligently to improve our services. Your feedback is invaluable in helping us rectify our shortcomings. Thank you for bringing this to our attention, and we apologise for any distress caused. We're committed to learning from your experience and working towards better outcomes in the future.
Fantastic experience: Meticulously planned and organised, from the itinerary to communications and paperwork. Overall an excellent trip with smooth connections all round. Friendly and welcoming team who were always ready to help with any inquiries and resolving issues, as well as being dedicated to educating us throughout the trip. I would highly recommended Al-Hidaayah, and plan to travel with them again inshaAllah.
Dear Fatima, Thank you for your wonderful feedback. We're thrilled that you found your trip meticulously planned and organised, with excellent service from our team. Your recommendation is greatly appreciated, and we look forward to welcoming you back for another journey soon Insha'Allah.
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