Morerooms
Information about Morerooms
W1T 1DN, London
Opening hours
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Morerooms is a leading online accommodation provider based in Jersey City, New Jersey – founded in 1987. We are passionate about providing our customers with the perfect hotel, apartment or villa that best suits their desired budget, travel party and any personal requirements.
We provide travellers with one of the most diverse selections of accommodation online, including both independent and major chain hotels. In total our global inventory exceeds 400,000 properties and is constantly growing.
Our core focus is ensuring competitive rates for our customers, cutting edge technology and best in class customer service.
Our comment from TraTraTravel UK about Morerooms:
Morerooms is a customer-focused booking service that prides itself on exceptional support and competitive rates. Customers frequently commend the professionalism and helpfulness of agents such as Jim Parker and Theo Slavic, often describing their service as 'wonderful' and 'efficient'. Many users appreciate the smooth cancellation process and prompt refund handling, which highlights the company's commitment to customer satisfaction.
Nevertheless, some customers have raised concerns about service consistency and communication during booking issues. Specific instances of overbookings and reservation inaccuracies have led to dissatisfaction, but the company is addressing these concerns proactively.
- Excellent customer service, frequently highlighted in reviews.
- Quick and efficient handling of cancellations and refunds.
- Competitive pricing on hotel bookings.
While there are occasional complaints regarding miscommunication or booking errors, the overall experience at Morerooms is praised for its helpful staff and effective problem-solving capabilities.
Services and Treatments
Morerooms: Reviews
Fantastic experience: Great customer service!
Dear Jeannine, We’re thrilled to hear that you had a wonderful experience with "Theo"! Thank you for the fantastic review. We truly appreciate your kind words and look forward to the opportunity to work with you again in the near future. Team Morerooms
Fantastic experience: Very helpful and prompt. I got a great rate on my hotel room. I ended up having to cancel it and they got right on it! Will do busy with them again
Dear Jeanna, We are so happy that you enjoyed your experience with "Ethan" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Fantastic experience: Jim Parker was very helpful.
Dear Alex, Thank you for taking a moment to share your rating and review for Jim. We truly value your feedback as it plays a crucial role in helping us enhance our services. We appreciate your business and look forward to serving you on your future travels. Team Morerooms
Fantastic experience: Jim Parker with Morerooms.com was very helpful in finding my lost reservation. Thank you for the quick and efficient response. -Bob Kallio
Dear Lori, We are so happy that you enjoyed your experience with "Jim" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Fantastic experience: Jim Parker was great. We ran into a booking issue and Jim cleared it up immediately. Would recommend!
Dear Justin, We are so happy that you enjoyed your experience with "Jim" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Fantastic experience: Theo Slavic has been very helpful with excellent professional service. Thanks
Dear Charles, We are so happy that you enjoyed your experience with "Theo" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Negative experience: Avoid at all costs. Sold me a room that had vomit on the carpet and blood stained shower curtain. They offered a messily 25%. They will rob you blind and make out they are just an agent so can’t help with refunds. Absolutely horrendous. Save your money as you’ll be left out of pocket
Dear James, Greetings from Morerooms ! We deeply regret the disappointments you've experienced, and we want to sincerely apologize for any inconvenience caused. It was never our intention for such a situation to arise, and we take your feedback seriously. We have thoroughly investigated your concern and found that it has been addressed. The hotel provided you with a 25% refund of your booking amount as compensation for the inconvenience. Additionally, you utilized your stay, and the hotel confirmed that the second reservation was used without any reported issues. If you require any additional help, please do not hesitate to contact us at support@morerooms.com. Team Morerooms
Fantastic experience: Thank you so much for your help
Dear Tony, Thank you for taking a moment to share your rating and review for Theo. We truly value your feedback as it plays a crucial role in helping us enhance our services. We appreciate your business and look forward to serving you on your future travels. Team Morerooms
Fantastic experience: Great customer service! Great rates.
Dear Andrew, We are so happy that you enjoyed your experience with "Jim" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Fantastic experience: Jim Parker did a great job helping me with my refund!
Dear Charity, We are so happy that you enjoyed your experience with "Jim" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Fantastic experience: Booked a refundable hotel a few months ago. Plans changed so I cancelled the booking. The money was refunded within a couple of days. Would not hesitate to use morerooms again.
Dear Carl, Thank you for taking a moment to share your rating and review . We truly value your feedback as it plays a crucial role in helping us enhance our services. We appreciate your business and look forward to serving you on your future travels. Team Morerooms
Fantastic experience: Wonderful customer service!
Dear Melissa, Thank you for taking a moment to share your rating and review for Jim. We truly value your feedback as it plays a crucial role in helping us enhance our services. We appreciate your business and look forward to serving you on your future travels. Team Morerooms
Fantastic experience: I communicated with Mr Jim Parker who called to find out how my stay was @Days Inn. I informed him that I did not receive what I asked for (false advertising) on the hotels company website. He apologized for THEIR misinformation & informed me that he would look into it & refund me back for the advertisement of breakfast included. I appreciate his assistance & professional customer service. I will gladly book again from morerooms.com
Dear Jackie, Thank you for the fantastic feedback for "Jim" who assisted you. We are delighted that you have taken the time to submit this to us. The teams appreciate feedback as it makes all the hard work they put in all the more worthwhile. Have a wonderful day ! Team Morerooms
Fantastic experience: Jim Parker helped me finalize my reservation and I’m super happy with the value and customer service. Thanks so much
Dear Melissa, We are so happy that you enjoyed your experience with "Jim" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Positive experience: Due to unforeseen circumstances, I needed to cancel my reservation. Ethan was kind and helpful with my cancellation
Dear Luanne, Thank you for taking a moment to share your rating and review for Ethan. We truly value your feedback as it plays a crucial role in helping us enhance our services. We appreciate your business and look forward to serving you on your future travels. Team Morerooms
Fantastic experience: I have visited all US states and territories- except Alaska. Alaska Airlines has a promotion with unbelievable prices so, instead of four nights in Laughlin I’m going to Alaska. I had two 2 nights bookings with MoreRooms which I cancelled by phone tonight- the process was easy but did take about ten minutes total, however I was satisfied that the email confirmations of the transactions came through whilst I was still on the line to the MoreRooms girl Michelle
Dear David, Thank you for taking a moment to share your rating and review for Michelle. We truly value your feedback as it plays a crucial role in helping us enhance our services. We appreciate your business and look forward to serving you on your future travels. Team Morerooms
Negative experience: Do not use them. Avoid at all costs. Scammers. Won't refund money, and no way to contact them.
Dear Shah, Greetings from Morerooms ! We deeply regret the disappointments you've experienced, and we want to sincerely apologize for any inconvenience caused. It was never our intention for such a situation to arise, and we take your feedback seriously. We have investigated and found that your concern has been resolved as the refund was processed on the same day and supporting proof has been furnished. If you require any additional help, please do not hesitate to contact us at support@morerooms.com. Team Morerooms
Fantastic experience: Jim Parker took quick care of my cancellation request with ease and courtesy.
Dear Jack, We are so happy that you enjoyed your experience with "Jim" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Fantastic experience: Mr Jim Parker was kind and helpful for my request.
Dear Ikki, Thank you for taking a moment to share your rating and review for Jim. We truly value your feedback as it plays a crucial role in helping us enhance our services. We appreciate your business and look forward to serving you on your future travels. Team Morerooms
Positive experience: Big thanks to Jim Parker for helping me with the issue I had, really fast and incredible kind. Thanks so much
Dear Andrew, We are so happy that you enjoyed your experience with "Jim" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Fantastic experience: Had problem with trivago website booking incorrect hotel... contacted Morerooms and was sorted out and refund was provided. Many thanks to Theo who did a great job
Dear Pete, We are so happy that you enjoyed your experience with "Theo" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Fantastic experience: I had to reschedule my trip due to bad weather, they keep me informed about the progress of my request, were persistence and solve my problems
Dear Daniel, Thank you for taking a moment to share your rating and review for Amber. We truly value your feedback as it plays a crucial role in helping us enhance our services. We appreciate your business and look forward to serving you on your future travels. Team Morerooms
Fantastic experience: Although I had to cancel my reservation it was easy. The price of the hotel was great and the customer service was great as well
Dear Singletary, We are so happy that you enjoyed your experience with "Michelle" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Fantastic experience: Ethan was a wonderful rep who helped me very quickly and professionally. He was a wonderful joy to speak with and am very grateful for his time and services!
Dear Yohanes, Thank you for taking a moment to share your rating and review for Ethan. We truly value your feedback as it plays a crucial role in helping us enhance our services. We appreciate your business and look forward to serving you on your future travels. Team Morerooms
Fantastic experience: They did a great job fixing my problem
Dear Andy, Thank you for your kind words about Rene and for taking the time to share your feedback! We’re thrilled to hear that your experience was excellent. We look forward to the opportunity to assist you again in the future. Team Morerooms
Positive experience: This is about the customer service. I needed to cancel the booking. The customer support staff cooperated nicely in this. It was just a bit time taking.
Dear Farah, We are so happy that you enjoyed your experience with "Rene" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Fantastic experience: Jim Parker was very helpful!
Dear Kerianne, We are so happy that you enjoyed your experience with "Jim" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Fantastic experience: Rene Sofer was extremely helpful and helped me book the room I wanted! Great service! They don't have a number but their team gets back to you if you email!
Dear Mohammed, Thank you for taking a moment to share your rating and review for Rene. We truly value your feedback as it plays a crucial role in helping us enhance our services. We appreciate your business and look forward to serving you on your future travels. Team Morerooms
Fantastic experience: Customer service was lovely. Thanks to Theo
Dear Dev, We are so happy that you enjoyed your experience with "Theo" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Fantastic experience: Very helpful lady Rene, thank you
Dear Jo, We are so happy that you enjoyed your experience with "Rene" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Fantastic experience: I have spoken to an advisor this morning in relation to a booking I have made for next year. The money had been taken at the time of booking and I had no confirmation email with the details of the booking... All sorted quickly Jim Parker was great and very efficient Thank you! Great service
Dear Deborah, Thank you for your kind words about Jim and for taking the time to share your feedback! We’re thrilled to hear that your experience was excellent. We look forward to the opportunity to assist you again in the future. Team Morerooms
Fantastic experience: Great customer service from Amber Wilson
Dear Anna, Thank you for taking a moment to share your rating and review for Amber . We truly value your feedback as it plays a crucial role in helping us enhance our services. We appreciate your business and look forward to serving you on your future travels. Team Morerooms
Negative experience: Wishing I could do minus 5. Is what they deserve for the terrible service they provide. It took them about 12 hours after my reservation was started to let me know that the room wasn’t available. And I had to call them 5 days later for them to give me my money back, bad customer service over the phone too!!! BAD EXPERIENCE overall. NEVER USING THEM AGAIN!!
Dear Juan, Greetings from Morerooms ! We deeply regret the disappointments you've experienced, and we want to sincerely apologize for any inconvenience caused. It was never our intention for such a situation to arise. We greatly value your feedback and assure you that we will take the required measures to prevent any recurrence of such situations in the future, thereby enhancing customer satisfaction. Team Morerooms
Negative experience: I can't say good or bad yet. I am waiting on a refund that will make my decision 5 stars or 0...... When I booked a room, the calender that populated was for the next month not the current month. Common sense would think it would populate current month but no. So I booked on the day it was not recognizing it was the next month. I got to the hotel less than an hour and they told me that I had booked the following month. I immediately called this company. More rooms They spoke to the hotel associate and the hotel said no problem canceling my booking because was less than 24 hrs. It's been just over a week and no word from more rooms but I am anxiously waiting. 240.00 is a lot to me not to them. I really hope to see a refund soon. I'll definitely keep using them if they have honor and treat me respectful. If not, they're so many other booking sites that offer the EXACT SAME PRICES. I'll post another review (hopefully positive) as soon as ifind out about refund. Going to give it one more week. I mean 14 days to approve a refund the hotel already approved is more than ample time. I'm skeptical but hopeful.......
Dear Kevin, Greetings from Morerooms ! We deeply regret the disappointments you've experienced, and we want to sincerely apologize for any inconvenience caused. It was never our intention for such a situation to arise. We greatly value your feedback and assure you that we will take the required measures to prevent any recurrence of such situations in the future, thereby enhancing customer satisfaction. Team Morerooms
Fantastic experience: Jim Parker was very friendly and helpful at getting our reservation straightened out for us. Thank you!!!
Dear Amanda, Thank you for taking a moment to share your rating and review! We truly value your feedback as it plays a crucial role in helping us enhance our services. We appreciate your business and look forward to serving you on your future travels. Team Morerooms
Fantastic experience: Really excellent and helpful service, much appreciated. The fact you can phone up at 8 o’clock on a Saturday night is great from a customer service point of view
Dear Paul, We are so happy that you enjoyed your experience with "Rene" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Fantastic experience: Jim was great help. Super customer service!
Dear Kevin, Thank you for your kind words about Jim and for taking the time to share your feedback! We’re thrilled to hear that your experience was excellent. We look forward to the opportunity to assist you again in the future. Team Morerooms
Fantastic experience: Very much appreciated to Tom Allen for helping us up in dealing with our problem regardIng our issues in our hotel accommodation and because of this rest assure will continue to patronage Morerooms in our future booking.
Dear Nestor, Thank you for taking a moment to share your rating and review! We truly value your feedback as it plays a crucial role in helping us enhance our services. We appreciate your business and look forward to serving you on your future travels. Team Morerooms
Fantastic experience: Extremely helpful customer service. I am leaving a particular shoutout to Michelle Anderson for guiding me with the hotel reservation process even after my son's accidental incorrect booking times. I will definitely reach out when I need another low cost reservation!
Dear Ekeka, We are so happy that you enjoyed your experience with "Michelle " We appreciate the great review and look forward to working with you again soon. Team Morerooms
Fantastic experience: I am pleased with the service that Tim provided for my birthday weekend. Got things settled quickly without complications.
Dear Anna, We are incredibly grateful for this review and your lovely compliments for Jim's services. Your warm words have been shared with him. Thank you for choosing and trusting Morerooms. Have a lovely day! Team Morerooms
Fantastic experience: Jim Parker was great called to let me know there was an issue of my room being sold out and was able to quickly find another room just like the one I booked and had everything situated which was great because I got this room for mine and my wife’s 10th anniversary
Dear Justin, Thank you for your kind words about Jim and for taking the time to share your feedback! We’re thrilled to hear that your experience was excellent. We look forward to the opportunity to assist you again in the future. Team Morerooms
Fantastic experience: Michele was easy to work with and have great customer service
Dear Elisa, Thank you for your kind words about Michelle and for taking the time to share your feedback! We’re thrilled to hear that your experience was excellent. We look forward to the opportunity to assist you again in the future. Team Morerooms
Negative experience: James was incredibly rude. He would constantly try and talk over me that I had to stop him multiple times to ask him if I could speak now. He did not help me at all had to call the hotel and morerooms multiple times to come up with a solution.
Dear Chris, Thank you for sharing your feedback with us. We are genuinely sorry to hear about your experience with James. This is certainly not the level of service we aim to provide. We will address this situation with him directly to ensure that it does not happen again. Please let us know if there's anything specific we can do to make this right or if you need further assistance with your issue. Your satisfaction is important to us, and we want to ensure that all your concerns are addressed. Thank you for bringing this to our attention. Team Morerooms
Fantastic experience: I have been assisted by Daisy, she has provided amazing service, quick and resolve my enquiry promptly. Well done!
Dear Mattia, We are so happy that you enjoyed your experience with "Daisy" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Fantastic experience: Michelle was pleasant and very helpful.
Dear Ramona, Thank you for your kind words about Michelle and for taking the time to share your feedback! We’re thrilled to hear that your experience was excellent. We look forward to the opportunity to assist you again in the future. Team Morerooms
Fantastic experience: I saw good service from Jim Parker.
Dear Numair, Thank you for your kind words about Jim and for taking the time to share your feedback! We’re thrilled to hear that your experience was excellent. We look forward to the opportunity to assist you again in the future. The Morerooms Team
Fantastic experience: Jon helped me with my cancellation. We had to modify our NYC trip and we no longer needed the room we had reserved through more rooms. I really appreciated his professional, kind demeanor. I would book through more rooms again!
Dear Dina, We are so happy that you enjoyed your experience with "John" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Fantastic experience: Very competitive hotel rate. Unfortunately had to cancel, helpful response confirming cancellation within an hour. Would recommend and use again.
Dear Sharon, We are incredibly grateful for this review and your lovely compliments for Naomi 's services. Your warm words have been shared with her. Thank you for choosing and trusting Morerooms. Have a lovely day! Team Morerooms
Fantastic experience: Thank you, Daisy Smith; you were very helpful
Dear Atif, Thank you for your positive review for ''Daisy'' and for sharing your experience. Your feedback inspires us to continue exceeding expectations. We appreciate your support and hope you have a fantastic day. Morerooms Team
Positive experience: I booked on line, and for some reason it double booked the same date. Within 2 mins I called to let them know the issue so they could change the date. Which the out come was not what I expected. I had to spend another 89.25 for another date. And still to this date 16 days ago, still haven't received my refund . And I had to call multiple times to settle this issue. Finally I received the payment back so the issue was finally resolved.
Dear Craig, Greetings from Morerooms ! We deeply regret the disappointments you've experienced, and we want to sincerely apologize for any inconvenience caused. It was never our intention for such a situation to arise, and we take your feedback seriously. Kindly provide us with the booking details (Registered email address) so that we can effectively address your concerns and ensure your satisfaction. Team Morerooms
Fantastic experience: Good customer service, helped a lot
Dear Cyrus, We are so happy that you enjoyed your experience with "Ethan" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Fantastic experience: Phoned up to cancel a reservation.spoke to Michelle and she was really helpful. Hotel room was cancelled and full refund.
Dear Rab, We are incredibly grateful for this review and your lovely compliments for Michelle 's services. Your warm words have been shared with her. Thank you for choosing and trusting Morerooms. Have a lovely day! Team Morerooms
Fantastic experience: Followed up my booking enquiry very professionally
Dear Peter, We are so happy that you enjoyed your experience with "Rene" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Fantastic experience: Amber was very pleasant and knowledgeable to work with. She handled my questions and requests with kindness and professionalism.
Dear Jayandcharisse, We are incredibly grateful for this review and your lovely compliments for Amber's services. Your warm words have been shared with her. Thank you for choosing and trusting Morerooms. Have a lovely day! Team Morerooms
Fantastic experience: Daisy Smith was very helpful and courtious
Dear Paul, We are incredibly grateful for this review and your lovely compliments for Daisy's services. Your warm words have been shared with her. Thank you for choosing and trusting Morerooms. Have a lovely day! Team Morerooms
Fantastic experience: I was extremely pleased with the morerooms service and particularly Daisy who went out of her way to grant me a refund although my cancelation period had expired. I explained my case (which was exceptional due to armed conflict) and in a few days Daisy called me to announce that I will get the refund after discussing the situation with the hotel and other administrative tasks. Thank you all for the wonderful support, and will use more rooms and myconian ambassador during my next trip.
Dear Roger, We are so happy that you enjoyed your experience with "Daisy" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Fantastic experience: Daisy was very friendly and lovely to deal with. It was a pleasure talking with her.
Dear Rodney, Thank you for the fantastic feedback for "Daisy" who assisted you. We are delighted that you have taken the time to submit this to us. The teams appreciate feedback as it makes all the hard work they put in all the more worthwhile. Have a wonderful day ! Team Morerooms
Fantastic experience: Your prompt and smooth services are my very good experience.
Dear William, We are so happy that you enjoyed your experience with "Michelle" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Negative experience: ****DO NOT USE THIS COMPANY *** I booked a room with two queen beds, we arrive to check-in and were told that the booking was for only one queen bed. This is very upsetting since I selected two beds and paid the price for two beds…Their customer service is extremely poor the number you call does not go through and the service response after submitting a ticket is just letting you know your stay is booked. There is no response to resolve the issue. I definitely DO NOT recommend anyone to book a stay through More Rooms This a scam website, they give you an option to choose your room, I did just that selected a double bed room and they confirmed with a one bed room. Very deceiving. Website
Dear Erica, Greetings from Morerooms! We are truly sorry for the disappointment you experienced, and we apologize for any inconvenience this may have caused. Please know that it was never our intention for this situation to occur, and we take your feedback very seriously. We have thoroughly investigated this and found that reservation was made for a Standard Queen Room, which is equipped with a queen bed. We understand this may not have met your expectations and we regret any confusion or inconvenience this may have caused. We appreciate your understanding in this matter. If you need any further assistance or have additional concerns, please feel free to reach out to us at support@morerooms.com. Team Morerooms
Fantastic experience: We had to cancel our reservation. I thought we would have to jump through a bunch hoops but it was a seamless experience — simple, quick, with a speedy refund. Kudos to Michelle who handled the call and the Morerooms, for being professional and trustworthy.
Dear Lynn, We are incredibly grateful for this review and your lovely compliments for Michelle 's services. Your warm words have been shared with her. Thank you for choosing and trusting Morerooms. Have a lovely day! Team Morerooms
Fantastic experience: Unfortunately I had a family emergency and had to cancel my reservation. Theo Slavic was very helpful with cancellation and explained the length of time for it to credit back to my card. He was polite and knowledgeable and made it easy for me under the circumstances.
Dear David, We are incredibly grateful for this review and your lovely compliments for Theo's services. Your warm words have been shared with him. Thank you for choosing and trusting Morerooms. Have a lovely day! Team Morerooms
Negative experience: Morerooms is a scam company. Be careful! I tried calling support multiple times, they gave me numbers in Canada and had no idea how to help. I had to cancel my credit card to stop getting charges from them.
Dear Leonardo, Greetings from Morerooms ! We deeply regret the disappointments you've experienced, and we want to sincerely apologize for any inconvenience caused. It was never our intention for such a situation to arise, and we take your feedback seriously. Kindly provide us with the booking details (Registered email address) so that we can effectively address your concerns and ensure your satisfaction. Team Morerooms
Fantastic experience: Excellent service. Voucher sent immediately and cheapest by a long way.
Dear Robert, We are incredibly grateful for this review and your lovely compliments for Rene's services. Your warm words have been shared with her. Thank you for choosing and trusting Morerooms. Have a lovely day! Team Morerooms
Positive experience: Took a long while to get ahold of customer service, but once I got thru, the agent was very helpful.
Dear Dawn, Thank you for the fantastic feedback for "Don" who assisted you. We are delighted that you have taken the time to submit this to us. The teams appreciate feedback as it makes all the hard work they put in all the more worthwhile. Have a wonderful day ! Team Morerooms
Fantastic experience: Our plans changed, so we had to cancel our reservation; the cancellation process was smooth and easy.
Dear Susanne, Thank you for the fantastic feedback for "Rene" who assisted you. We are delighted that you have taken the time to submit this to us. The teams appreciate feedback as it makes all the hard work they put in all the more worthwhile. Have a wonderful day ! Team Morerooms
Fantastic experience: Michelle Anderson has been so helpful and thorough with my booking request. Very please with her service
Dear Ley, We are incredibly grateful for this review and your lovely compliments for Michelle's services. Your warm words have been shared with her. Thank you for choosing and trusting Morerooms. Have a lovely day! Team Morerooms
Fantastic experience: They were very helpful when came to cancel my resversation.
Dear Victor, Thank you for the fantastic feedback for "Michelle" who assisted you. We are delighted that you have taken the time to submit this to us. The teams appreciate feedback as it makes all the hard work they put in all the more worthwhile. Have a wonderful day ! Team Morerooms
Fantastic experience: Very good service by daisy she was brilliant and resolved my query very swiftly and she was a pleasure. A credit to the company
Dear Omar, We are so happy that you enjoyed your experience with "Daisy" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Fantastic experience: I was extremely pleased with the rapid response with customer service. The phone was answered immediately and my problem was quickly resolved. The representative was very pleasant and thorough!
Dear Jeannie, Thank you for the fantastic feedback for "Amber" who assisted you. We are delighted that you have taken the time to submit this to us. The teams appreciate feedback as it makes all the hard work they put in all the more worthwhile. Have a wonderful day ! Team Morerooms
Fantastic experience: Very helpful and easy cancellation with Daisy on customer service
Dear Payton, We are incredibly grateful for this review and your lovely compliments for Daisy's services. Your warm words have been shared with her. Thank you for choosing and trusting Morerooms. Have a lovely day! Team Morerooms
Fantastic experience: Jim was the best customer service representative I've ever dealt with and he went above n beyond to resolve my issues!!!!
Dear Patrick, We are so happy that you enjoyed your experience with "Jim" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Fantastic experience: I've booked a hotel with more rooms i rang their customer service number it was answered very quickly and query was sorted out for me by Jim parker who rang the hotel sofitel in abu Dhabi to provide me with the clear information that I requested. Jim was very polite and helpful very professional. I'm happy with the service I got from him . I'm sure if go to Abu Dhabi at sofitel everything will be as expected if not beyond. Thanks Jim.
Dear Nur, Thank you for the fantastic feedback for "Jim" who assisted you. We are delighted that you have taken the time to submit this to us. The teams appreciate feedback as it makes all the hard work they put in all the more worthwhile. Have a wonderful day ! Team Morerooms
Fantastic experience: Was cordial and able to modify my reservation while I remained on the call
Dear Jania, We are so happy that you enjoyed your experience with "Michelle" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Fantastic experience: Booking was very easy and had to cancel because plans changed- thank you
Dear Beth, We are so happy that you enjoyed your experience with "Ethan" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Positive experience: Easy to book but confirmation had a different name for the same hotel. Rang customer services and Jim was helpful and efficient. Rang me back within 30 mins with full confirmation that my booking was confirmed . From my experienceI Would recommend More Rooms as a good booking agent
Dear Michelle, We are so happy that you enjoyed your experience with "Jim" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Fantastic experience: This company mistakenly charged me twice for a room booking. I called the number listed and had the pleasure of speaking with Ms. Daisy, who promptly found the double charge and refunded the second one right away. She was pleasant and more than helpful! Thank you for having Daisy on your team!
Dear Sunny, Thank you for the fantastic feedback for "Daisy" who assisted you. We are delighted that you have taken the time to submit this to us. The teams appreciate feedback as it makes all the hard work they put in all the more worthwhile. Have a wonderful day ! Team Morerooms
Fantastic experience: Had a great experience working with Morerooms especially Jim Parker. Fast and easy communication.
Dear Tony, We are so happy that you enjoyed your experience with "Jim" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Fantastic experience: Unfortunately I had to cancel with Free cancellation and am awaiting my refund. However booking was easy and will use again in future if all goes well.
Dear Michael , We are incredibly grateful for this review and your lovely compliments for Don's services. Your warm words have been shared with him. Thank you for choosing and trusting Morerooms. Have a lovely day! Team Morerooms
Fantastic experience: Booked a room and had no problem cancelling the reservation
Dear Trey, We are incredibly grateful for this review and your lovely compliments for Daisy's services. Your warm words have been shared with her. Thank you for choosing and trusting Morerooms. Have a lovely day! Team Morerooms
Fantastic experience: Amber was prompt and courteous in helping me cancel a reservation. She made the process hassle free.
Dear Jim, We are incredibly grateful for this review and your lovely compliments for Amber's services. Your warm words have been shared with her. Thank you for choosing and trusting Morerooms. Have a lovely day! Team Morerooms
Fantastic experience: Daisy smith was a great at helping me with all my issues. Satisfied customer
Dear Chris, We are so happy that you enjoyed your experience with "Daisy" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Fantastic experience: Jim Parker helped me out in canceling my room with no problems whatsoever. Thank you Jim have a wonderful weekend
Dear Hilario, We are so happy that you enjoyed your experience with "Jim" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Fantastic experience: James went above and beyond, he listened to my concerns and did everything perfectly
Dear Ella, We are so happy that you enjoyed your experience with "James" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Fantastic experience: The original hotel was overbooked but Theo took his time to resolving the issue and making sure I was booked at another hotel that was just as nice!
Dear Sabrina, Thank you for the fantastic feedback for "Theo" who assisted you. We are delighted that you have taken the time to submit this to us. The teams appreciate feedback as it makes all the hard work they put in all the more worthwhile. Have a wonderful day ! Team Morerooms
Fantastic experience: Kevin Stuart he helped me with the payment problem I had and I can have my reservation without a problem.
Dear Anibal, We are so happy that you enjoyed your experience with "Kevin" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Fantastic experience: amazing and knowledgeable assistance. very patinate about customer service. the young lady took her time to get all my questions answered. keep up the great work.
Dear Moe, We are so happy that you enjoyed your experience with "Rene" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Fantastic experience: Good prices and great customer service, even for refunds. Would recommend.
Dear Jeee, We are incredibly grateful for this review and your lovely compliments for Ethan's services. Your warm words have been shared with him. Thank you for choosing and trusting Morerooms. Have a lovely day! Team Morerooms
Positive experience: Customer service was very helpful. But online booking was problematic. It said my credit card was declined, even though the payment processed successfully. Had to call for the reservation to be confirmed. Would have been nice if it just worked properly in the first place. Still, the person I spoke to on the phone did a good job fixing everything.
Dear Jessica, We are so happy that you enjoyed your experience with "Amber" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Negative experience: I would give them 0 if I could. We made a reservation and they screwed up the date, yet will give us no credit
Dear Joe, Greetings from Morerooms ! We deeply regret the disappointments you've experienced, and we want to sincerely apologize for any inconvenience caused. It was never our intention for such a situation to arise, and we take your feedback seriously. Kindly provide us with the booking details (Registered email address) so that we can effectively address your concerns and ensure your satisfaction. Team Morerooms
Fantastic experience: Theo Slavic was very helpful in processing my request and assisting me in everything I needed. Thank you
Dear Guest, Thank you for the fantastic feedback for "Theo" who assisted you. We are delighted that you have taken the time to submit this to us. The teams appreciate feedback as it makes all the hard work they put in all the more worthwhile. Have a wonderful day ! Team Morerooms
Fantastic experience: Professional and very pleasant to deal with. Very easy to cancel my reservation.
Dear Frank, We are so happy that you enjoyed your experience with "Rene" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Fantastic experience: I am very grateful to the girl who helped me solve the problem with hotel registration. it was difficult for me because I don’t know English well. she was patient and sweet! helped solve the problem and register at the hotel. thank you again! You are doing great! 10 stars.
Dear Artur, We are incredibly grateful for this review and your lovely compliments for Rene's services. Your warm words have been shared with her. Thank you for choosing and trusting Morerooms. Have a lovely day! Team Morerooms
Fantastic experience: Ethan was really helpful and outstanding in dealing with issues regarding my booking.
Dear Abdelhameed, We appreciate your effort in providing us with your rating and review of Ethan. Your feedback holds great significance to us as it aids in the enhancement of our services. We are thankful for your patronage and look forward to serving you again in your upcoming travels. Team Morerooms
Fantastic experience: NO STAY BUT CUSTOMER SERVICE REVIEW. Had to cancel a booking about 30 minutes after I booked it due to a misunderstanding on my behalf. Spoke to Daisy Smith and she was able to cancel my booking with in 5 minutes quick and easy with no hassle. Thank you!
Dear Jonathan, We are incredibly grateful for this review and your lovely compliments for Daisy's services. Your warm words have been shared with her. Thank you for choosing and trusting Morerooms. Have a lovely day! Team Morerooms
Fantastic experience: Great service from Alvin, quick and efficient and sorted everything out for me.
Dear Sarah, We express our utmost gratitude for this review and the kind compliments you have given regarding the services provided by Alvin. Your warm words have been shared with him. Thank you for choosing and trusting Morerooms. Have a lovely day! Team Morerooms
Fantastic experience: excellent support and customer care from Daisy smith issue was resolved
Dear Dale, Thank you for the fantastic feedback for "Daisy" who assisted you. We are delighted that you have taken the time to submit this to us. The teams appreciate feedback as it makes all the hard work they put in all the more worthwhile. Have a wonderful day ! Team Morerooms
Positive experience: Overall fine experience. Price was more than advertised on Skyscanner. When I booked the notification came back that my payment was declined so I had to call. The agent was helpful and got it sorted that the payment wasn’t declined and had gone through. Then he wanted me to fill out this google review before he would send my confirmation number. Very strange to coerce me in to a google review in order to get my confirmation. I refused until I had a confirmation number which eventually was provided and here I am now writing this odd review.
Dear Ryan, Thank you for sharing your experience with us. We are sorry to hear about your experience. It sounds frustrating to encounter unexpected price discrepancies and payment issues when booking your hotel. It's good to know that the agent was helpful in resolving the payment problem, but it does seem odd and uncomfortable to be pressured into leaving a review before receiving your confirmation number. Your feedback highlights areas where the booking process could be improved for a smoother customer experience. Thank you for choosing and trusting Morerooms. Have a lovely day! Team Morerooms
Positive experience: Mr. Jim Parker helped to secure the room i paid for on the website MoreRooms after i was told it was unavailable. I appreciate him being able to book the room.
Dear Keyia, We are incredibly grateful for this review and your lovely compliments for Jim's services. Your warm words have been shared with him. Thank you for choosing and trusting Morerooms. Have a lovely day! Team Morerooms
Fantastic experience: Booked this tonight but had to cancel, first class service.
Dear Angela, We express our utmost gratitude for this review and the kind compliments you have given regarding the services provided by Jim. Your warm words have been shared with him. Thank you for choosing and trusting Morerooms. Have a lovely day! Team Morerooms
Fantastic experience: representative was most helpful in cancelling my reservation
Dear Mecole, We appreciate your effort in providing us with your rating and review of Daisy. Your feedback holds great significance to us as it aids in the enhancement of our services. We are thankful for your patronage and look forward to serving you again in your upcoming travels. Team Morerooms
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