Barrhead Travel

Fantastic experience: Brilliant store with a brilliant vibe! Didn’t have to ask anyone to help me they approached me straight as I got into the shop and were really polite and helpful with my needs! I spoke to this lovely girl named Olivia she was very polite and really friendly. Great store with great people. Can’t recommend more !

Fantastic experience: I got a grate rate for euros and a buyback guarantee from barrhead travel and was very happy with it. Had some initial problems with the buyback as not enough £ in stock however Zac who works there was particularly helpful and was able to find a solution that didn't involve me having to return another time.

Fantastic experience: An excellent experience booking our 'big' holiday to Canada next year. Ambar kept us advised on all aspects via e-mail and provided the quote and all paperwork in a timely and professional manner. She was very personable and nothing was too much trouble. (One small point, out-with the staff's control, was that if you are having your follow-up discussions at one of the desks next to the entrance, then the unnecessary, 'background' music from the mall made it hard to hear what was being said at times.)

Fantastic experience: This was the second time we have gone into Barrhead Travel in Silverburn to book a holiday as the last time was excellent but that was over a year ago (2023). This time was equally as good with Ambar giving us her expert view on places to go that would meet our needs. She was all over the details and made us feel like we had been heard and understood. Her mix of good humour and professionalism was much appreciated. Thanks to Ambar, the holiday we need is all booked and we can't wait for it.

Fantastic experience: Went here after visiting another travel agents and the service was like night and day. Samantha listened to our needs and provided options for us related to them. Polite, friendly service. Happy to have booked my trip with Barrhead travel

Fantastic experience: Zak booked a non-pakage holiday all over Andulacia, a year ago and it turned out to be amazing. The hotels were well suituated, safe and good value for money. Nothing we asked was too much or complicated. He kept us up date with any changes and had our tickets printed and ready on time. Since then we have booked several holidays through Silverburn Barrhead and always asked Zak to help. It is also good that you don't get a typical sales pitch. I find the service to be efficiant, honest with no suprizes or hidden costs.

Fantastic experience: Ambar at Silverburn was extremely helpful in getting my flights booked.

Fantastic experience: Booked a 4 day break in Prague today. Kirsty was very helpful and recommended a hotel within easy commuting distance of the centre of Prague. She arranged transfers for us and made the whole process easy and straightforward. The price was very reasonable too.

Fantastic experience: Couldn't thank Ambar very much appreciated everything that Ambar done for us and getting us the right cruise was very good at her job and sorted our holiday for us many thanks Ambar you will go a long way in your job moira and Kenny hill

Fantastic experience: Amazing experience!

Fantastic experience: I booked a flight to Australia I couldn't have asked for better service Barbara took the time to go through so many options and found us a great price would highly recommend

Fantastic experience: Popped into Silverburn store to enquire about a USA multi city trip that I had in mind. Ambar couldn't be more helpful. She put together a great package of flights/hotels/car hire at a competitive price with no hidden costs. I would highly recommend.

Fantastic experience: Cayleigh was excellent in helping us plan a Caribbean cruise for our honeymoon! She was able to provide lots of helpful information in addition to her own experience of that trip. Her communication has been superb, thank you so much!

Fantastic experience: I visited the Silverburn branch late in the day on 10/09/24 to seek advice regarding an issue arising with a booking made in an alternative store (which was already closed). Samantha was excellent - she provided great insight and knowledge regarding different aspects of our booking and I am extremely grateful for her time. She went over and above in efforts to resolve this matter. Thanks again!

Fantastic experience: Great experience booking our holiday and Zac was amazing. He was patient, knowledgeable and very helpful.

Fantastic experience: Brilliant staff, all lovely and ensure that had the best of time xx

Fantastic experience: We saw an advertisement for a holiday and presented it to Cayleigh who adapted it to our requirements and price great service would book again

Fantastic experience: Booked a holiday to Rhodes with Sarah. She was fantastic and helped every step of the way with the booking, recommending a lovely hotel in the north of the island, and helping find some excursions to do whilst on the holiday. Overall a great holiday. I will definitely be booking with barrhead again.

Fantastic experience: Attention to detail from start to finish. Sarah is very knowledgeable and very good at her job..

Fantastic experience: Jennifer at Silverburn went above and beyond to help us find a holiday that would suit our needs. She had a positive attitude and made us feel very welcome and would highly recommend. We had the best customer service and would like to thank the silverburn team, Jennifer in particular as she has amazing customer support.

Fantastic experience: Been using Barrhead travel for years and always great service, especially Jennifer at Silverburn .. lovely mannered girl who got everything sorted for me quickly and efficiently. Will be recommending her to all my family and friends as she goes above and beyond cutting the stress out of booking a holiday.

Fantastic experience: booked a holiday to krakow with jennifer in barrhead silverburn. 10/10 customer service, i couldn’t have had a better experience.

Fantastic experience: Jennifer booked us out holiday to Portugal which was fantastic, she was lovely and got us a great price!

Fantastic experience: We have booked our wedding to Cyprus with Barhead Travel, Cayleigh Coull is our representative. Her knowledge and understanding of our needs is second to none. Cayleigh has went above and beyond to make the whole process stress free for us. We have a large bridal party of different age groups and she has totally worked her magic to ensure all accommodation needs were met. We also have lots of guests attending which we have highly recommended Cayleigh to them to help them with booking process. All in all a wonderful experience and can’t recommend Cayleigh enough. Thank you Cayleigh

Fantastic experience: Cayleigh was second to none, top customer service and was quick and efficient at getting our holiday booked. Credit to the store and company

Fantastic experience: Sarah is always our go to gal when it comes to booking a holiday , we are over 30 miles away for Silverburn Barrhead Travel but we would not book through anyone else it is so worth the trip to Silverburn as Sarah will always find us the best deals and holidays . We are looking forward to our Honeymoon that we have booked for October and couldn't have found the deal we did without the help from Sarah ❤️ Best in the Business

Positive experience: Having booked a holiday with Samantha and then having a change of heart within 12 hours we managed to contact her and have our whole holiday destination and hotel changed to basically the same dates with only a small increase in price for a stunningly beautiful hotel close to resorts we wished to visit. I was truly anxious and upset that we may lose our deposit or have fees to pay but Samantha went above and beyond to sort it all without any fees or hassles despite us being super picky clients but remained professional throughout and gave us more than we could of hoped for.

Fantastic experience: Great service, very knowledgeable and price was very competitive.

Fantastic experience: My Husband and I have delt with Barrhead Travel for many years. We find them professional and knowledgeable in all aspects of travel.

Fantastic experience: Incredible customer service

Fantastic experience: Excellent service by Fraser and his team for multiple bookings now. Would definitely recommend the branch for future bookings.

Fantastic experience: Excellent service from all staff and very friendly and making booking your holiday experience very personal and enjoyable

Fantastic experience: Been using Chelsea at Barrhead travel for a few years and can't praise her highly enough. Packages she has sorted us has always been perfect and any slight issues we have ran into has also sorted them for us as quickly as possible. The service we get from Chelsea means we don't even bother checking other companies simply drop her a message and everything gets sorted

Fantastic experience: Very friendly and professional The only travel agents I’ll use

Fantastic experience: Excellent service great in store experience

Fantastic experience: Great customer service. Would highly recommend!

Fantastic experience: Fraser and his team at Siverburn are fantastic, we’re currently exploring holidays for next summer, the staff can’t be more helpful!!

Fantastic experience: Excellent customer service from the start. Would definitely use this Barrhead store again

Fantastic experience: Highly recommend Fraser and team at Silverburn. Nothing too much trouble

Fantastic experience: amazing customer service Zac is amazing really helpfull

Fantastic experience: Thanks to all who helped me choose what turned out to be my best holiday ever. The advice I received and the time the staff spent with me were second to none. Definitely my travel agent for all my future holidays. Huge thanks to you all

Fantastic experience: Amazing store, great staff

Negative experience: Going by the reviews - not the best place to book a cruise. Spoke with Chelsea who did not seem interested in helping! Looking for a cruise and had a terrible attitude discussing prices. Would not recommend at all, will not go back.

Fantastic experience: Great service when booking with barrhead travel, the staff are very friendly and knowledgeable

Fantastic experience: great company staff excellent arranged my holiday at a budget that suited me.

Fantastic experience: Cannot thank Barrhead travel silverburn staff enough so helpful and hopefully I now have the perfect family holiday to look forward to. Thank you Lauren for all your help. Will pop in once we home let you know how much we enjoyed it.

Fantastic experience: Staff are excellent, very friendly and had a great experience with lauren definitely recommend talking to her!!

Fantastic experience: Always been weel looked after

Fantastic experience: brilliant service and team

Fantastic experience: My Wife and I booked our holiday to Italy this year..All went well with our booking...Staff were great.

Negative experience: PITY THERE WASNT A MINUS SCORE AS THAT WOULD BE MORE APPROPRIATE. Appalling service beyond belief. We did not get the holiday we booked. AVOID Barrhead travel especially silverburn like the plague, you will regret it if you don't.

Negative experience: Booking a cruise through Barrhead Travel was big mistake. We still hadn't received any info up to a week before we travelled. Contacted them twice before being told to down load app. A lot of stress and worry ensued after being given wrong info. Transfer taxi didn't turn up in Rome but barrhead travel told us to take it up with cruise co. From start to finish customer service has been appalling. Still no resolution 3 months after complaining

Fantastic experience: I gave this Rating as we had an issue with Royal Caribbean and Zac at Silverburn shop was very helpful with our issue and very patient with Royal Caribbean as they are a nightmare trying to get anyone on the phone.

Negative experience: Appalling honeymoon package. Rubbish agent who robbed us of our money and ruined a once in a life time experience. Was promised the manager would sort it out by customer service but he passed the complaint back to customer service who have stated they are not willing to look into this. Terrible company. Avoid and save your money!

Negative experience: 2 bad experiences with barrhead travel first flight delay sitting in Glasgow Airport for 12 hours no contact from them whatsoever then people started turning up at 10.30pm who got emails to tell them about the delay second I took insurance from them which I declared my medication and said I don't want gadgets insured but everything else got stranded in Thailand due to the coronavirus virus phoned the insurance company they told me to keep all receipts claimed when I got back absolutely nothing from them I paid £126 for me my partner and daughter and was told by the insurance company that I was only insured for medication and my partner and daughter wasn't insured the policy I got sold in barrhead was an absolute joke £126 for nothing

Negative experience: If Icould score Barrhead Travel a zero-star, then I would Because I a feel extremely disappointed and let-down. I am an 18 year old student who booked their much-anticipated S.6 end of year holiday, in October- to go to Zakinthos in Greece. Being typical teenagers who are semi laid-back, we dismissed the current situation with both myself and my friend paying for the holiday, in full, on the 22nd of February 2020. We fore-saw things going a bit bad in terms of travel around the start of march and therefore, we cancelled the holiday on the 21st of march 2020. Although this was after the deadline for payment (18th of March), Barrhead travel at silverburn told myself and my friend that Jet2 would not be receiving our money until march 25th. Because of this, we were told we would receive a refund by the end of the following week (at this time i suspect the volume of cancellations and refunds would have been at the same, normal rate). When the estimated date of refund came along, I phoned up and was told that it could take 80 more days. It has Now been 62 days since we cancelled the holiday and myself nor my friend have had any contact from the company and no response to my almost 40-day-old email. There is no customer service phone number available, no useful information on the website. THE THING I AM MOST ANNOYED ABOUT IS THE FACT THAT THEY SAY THEY CANNOT REFUND US THE MONEY UNTIL THEY HAVE RECIEVED IT FROM JET2, BUT THEY WERE NEVER PAID TO BEGIN WITH!!! SO WHY ON EARTH IS IT TAKING SO LONG FOR OUR MONEY TO COME BACK TO US??? I think this company should be very VERY ashamed of themselves for such poor customer service and care. I will certainly never book with them again. If anyone knows of a telephone number I can try please get in touch on either facebook or instagram!

Negative experience: Holiday - Las Vegas Las Vegas is an amazing city with so much to do, even being there for 2 weeks I could have done more. However the money had to run out at some point. Hotel is an eye opener, the size and range of food, casino, shops is unbelievable. Flights Going with the change to flight (due to the BA strikes) it was fixed quickly and no issue to us. Very well organised and professional out and return. Hotel Resort Fee An issue on the first day was the surprise of the Hotel Resort Fee. This is the first time I had heard of this but looking into it more I understand is a thing and would recommend to check before going/booking. It was a bit of shocking to see we owed $552.52 when thinking we paid for the holiday already. The issue with this is Barrhead Travels very little notice of this fee. Emailing Barry (who booked it all for us) about this after receiving this fee said he went over this with us, if so it was quick and not explained well. He attached a form that I received a few months back and highlighted the small sentence saying there could be a hotel resort fee. If I knew the amount we still had to pay I would have saved more money up over the year and took more on holiday. (I took £2000 and that was about 1/4 of my money gone already). Price Breakdown After the hotel resort fee I wanted to check what I had paid for before going on holiday and asked Barry for a breakdown of everything I had paid for. Barry said it was not possible to send me one and still don't understand why not. This has made me question Barrhead Travel why they can't show me and makes me wonder if they over charged me and not wanting to show the evidence. Activity - The Range We booked 2 activities through Barrhead Travel. The helicopter ride was amazing and so enjoyable. The shooting range was a great experience but again Barry booked a one to one shooting experience with VIP suite and free t-shirt. The problem there was two of us and he only booked for one person. After a couple of calls we had to rearrange the whole experience so we both could shoot but missed out on certain guns and the VIP suite. I didn't really want to organise the range while on holiday as I want to spend my time enjoying it and not wasting an hour fixing Barrhead Travels mistake. Summary Barrhead Travel I feel have done just over minimum for this holiday for us. For the amount we paid I feel the flights and a pre-booked hotel is all that has been done. I'm sure I can go elsewhere to get that standard of service cheaper.

Negative experience: I have booked many holidays with Barrhead Travel but last year when my daughter was looking to book a holiday one of the advisors was very unwilling to try help her. I went in today to book a trip to the USA and it was the same woman, she was very unhelpful and when I was informing her about a deal I saw on Barrhead travel website, she processed to tell me numerous time 'I've done this job for 10 years so I know what I'm talking about'. Needless to say I left without booking it and it's unlikely I'll use Barrhead Travel again !

Negative experience: Miss sold a holiday that I'm currently on and will deal with it when I return.

Negative experience: Saw a pretty good deal in the window (4 nights in NYC in Feb for £500pp) so went in to ask if they had anything similar in September. Best they could do in store was to offer us one hotel at just under £1kpp which is fair enough, Sep is much more in demand than Feb, I get that, but I was able to find loads of deals on Barrhead Travel’s own website for right around £800pp. That was two days ago, I got the first email from them that afternoon, then another that evening, at least one yesterday another today and then a phone call today. Well done Barrhead Travel, you have successfully put me off ever stepping foot in one of your branches again.

Fantastic experience: Excellent service and an excellent exchange rate available in store

Negative experience: A FEW YEARS AGO MY WIFE HAD MAJOR SURGERY SO WE DECIDED TO TAKE A HOLIDAY TO AID RECUPERATION.WE WENT TO BARRHEAD TRAVEL SILVERBURN AND WERE SEEN BY A MAN NAMED DAVID.WE EXPLAINED WE NEEDED SOMEWHERE QUIET AND HE SPENT A LOT OF TIME FINDING A HOLIDAY TO SUIT.HE CAME UP WITH THE CLUB MAC IN ALCUDIA MAJORCA SAYING HE HAD BEEN THERE LATELY AND WAS TWO MINUTES FROM THE BEACH AND WE WOULD GET NOWHERE QUIETER,SO WE BOOKED IT...WHAT A MISTAKE.WE GOT OFF THE TRANSFER BUS AND INTO THE HOTEL,THE RECEPTION AREA WAS LIKE A PARKING LOT FOR PUSHCHAIRS AND KIDS WERE RUNNING ALL OVER THE PLACE,DONT MIND KIDS BUT REMEMBER,WE ASKED FOR SOMEWHERE QUIET AND TOLD THIS WAS IT,THAT WAS JUST THE START.WHEN THE WIND BLEW THE RIGHT WAY THE SMELL OF SEWAGE WAS DISGUSTING,MY GRANDSON GOT AN ELECTRIC SHOCK FROM THE TOASTER AND A MAN BEHIND HIM GOT A SHOCK SO BAD FROM IT HE COLLAPSED AND STILL THEY LEFT IT OUT,THE BEACH IS A FIFTEEN MINUTE WALK,NOT TWO.ONE DAY WE DECIDED TO TAKE A WALK OVER THE SPARE GROUND THAT WAS AT THE BACK OF THE HOTEL AND SOON TURNED BACK AS THERE WERE CARCASSES OF DOGS ALL OVER THAT HAD BEEN TIED WITH ROPE AROUND THEIR NECKS AND LEFT TO DIE,THESE WERE IN DIFFERENT STAGES OF DECOMPOSITION.MY WIFE WROTE A LETTER OF COMPLAINT AND THE REPLY WAS FROM A COMPANY WHO COULDNT CARE LESS,,FELT LIKE IT WAS YOU PAID YOUR MONEY,YOU TOOK YOUR CHANCE,THEY DID OFFER A 5% DISCOUNT ON A HOLIDAY,BUT WITHIN A CERTAIN TIME,WOULD NOT USE THEM IF THEY GAVE ME ONE FOR FREE,WILL NEVER DEAL WITH THIS COMPANY AGAIN,JUST HOPE THE COMPANY WHO BOUGHT THEM OVER DO A BETTER JOB,COULDNT BE WORSE, AND HAVE BETTER CUSTOMER SKILLS,I AM ONLY GIVING THIS ONE STAR AS IT WONT LET ME SEND WITH NO STAR,PITY YOU CANT DO MINUS FIVE STAR,THAT WOULD BE MY RATING,WORST HOLIDAY AND COMPANY EVER.