Hays Travel - Glasgow Silverburn

Fantastic experience: Great staff very helpful go above and beyond

Fantastic experience: Barry is very good and helpful very experienced I like him I like seeing him when I come into branch highly recommend Barry thanks Caroline x

Fantastic experience: Excellent experience - really friendly and helpful staff (and assistant manager)! Recommended!!

Fantastic experience: Excellent experience - really friendly and helpful staff (and assistant manager)! Recommended!!

Negative experience: Rubbish Alex was to call back and never did so booked through another company

Negative experience: Have just been on phone once again to the most un helpful travel agent av ever came across it doesn't cost anything to be helpful will make sure a never book again with this company maybe staff need some customer service manners

Fantastic experience: Great service from Ashleigh and the girls would highly recommend this shop.

Fantastic experience: I bought my travel money here last week and the staff were very polite and helpful.

Fantastic experience: Great service from start to finish... kept me updated throughout

Fantastic experience: Excellent service would highly recommend. Thanks to Ashleigh for sorting our holiday professional service and nothing was too much trouble!

Negative experience: Firstly, I'm not paid or neither do I receive any perks or any incentives for leaving reviews. I do so to help people make the best of their money's worth. Below is my experience with Hays Travel. If I could I would give them a zero. I recently purchased a money card from their travel center in Silverburn Shopping Centre in Glasgow. They told me the terms and conditions of using the card but never did they mention that my money would get locked for 30 days if I used the card as a security deposit. When I called them to ask them to release the funds, they said that it's not within their capacity to do so. I feel totally cheated because now I have money in my card and I can't use it and it will only be available once my holiday is over. How is it even acceptable that they conveniently avoid these crucial details but clearly remember others. The representative at the Silverburn center seemed to lack any sense of empathy. She asked me to contact their card services but why should I do it if Hays is providing the card on the card provider's behalf. Even so, I called up card services and they were unwilling to even let me know the name of their company! I mean seriously how's this even acceptable that they don't disclose the name of the company but they want to hold my money!! I'm convinced that it's a deliberate dirty tactic because by locking my money it would mean that I would require to put more money into my card at a disadvantaged foreign exchange rate only to end up having extra foreign currency at the end of my trip to come back and exchange with Hays to get my pounds back. It's just ruined my wonderful holiday....Like I said never again with this agent. For those who have used Hays before, just be very careful about these fine details. I hope that anyone reading this post doesn't have to go through this experience like I did

Fantastic experience: The staff regularly go above and beyond to find you the best holiday, any issues they will do their best to sort it for you, even extra things that aren't required of them! They truly give you a reason to use a travel agent over booking it yourself online

Fantastic experience: Booked my holiday for this year with Hays. It’s a big one New York then on to Cancun. Ashleigh was great she sorted everything. One of our flights were cancelled by the airline and Ashleigh sorted this straight away, found us other flights for the same departure date and made sure we didn’t miss out on a day in New York. She has also sent us over loads of stuff to do when we are there. Great service

Fantastic experience: Highly recommend Hays Travel Silverburn if you are looking for your perfect holiday. All the girls are lovely and helpful. Ashleigh was very knowledgeable whilst booking our holiday answering all the questions we had.

Fantastic experience: Michelle in silverburn has help us out alot with our holidays over the years going away back to when she worked for thomas cook will always book throw Michelle x

Fantastic experience: Super ❤️

Negative experience: Gave me wrong information regarding my passport

Fantastic experience: Positive: Professionalism , Value