World Airfares

Negative experience: Very disappointed with their service. We booked a flight with them which could then not be fulfilled and was cancelled. At this point, alternative flight options had increased in cost.

Fantastic experience: Tickets were cheaper than anywhere else! Customer support call took 2 minutes to answer Highly recommended

Fantastic experience: Travis has been very helpful during a stressful period. The customer service has been great so far. Would use again.

Negative experience: I had a call from a man claiming to work for my bank on behalf of the fraud team. I have traced the call back to this company, the other 1 star reviews of this company seem very suspicious. Do not trust this company!

Negative experience: Business class ticket - handluggage only v bizarre then they sent through a change to the details which they pressured me into accepting with follow up emails. Non refundable but not appropriate. Book direct and not through this third party company

Negative experience: I booked a flight with World Airfares, only to find out after the money left my account that the flight didn’t even exist! They told me I would have to pay even more money to secure a new flight. The customer service was shockingly rude and unprofessional. One representative actually had the nerve to tell me I couldn’t fly on New Year’s Day because I’d be “too hungover” — as a non-drinker, this was not only wildly inaccurate but also deeply offensive. Now I’m left with no flight to see my family over the holiday. It’s clear they are just trying to upsell. Do yourself a favor and avoid this company!

Negative experience: I reported another travel company from this address to the met police last year. Marry in hate

Negative experience: Very dissapointed. Air India changed a return flight and only by chance did I find out. Apparently World Airfares were responsible for informing us, but didn't. I spent many frustrating hours on the phone between Air India and World Airfares sorting it out. I then contacted World Airfares to enquire about upgrading the long haul sections of our journey. They were completely unhelpful, gave false information and eventually quoted over twice what it would have cost if I'd booked with Air India directly!

Fantastic experience: Had a London to Hanoi return via China with China southern. Everything went like a dream having booked with World airfares. I queried why I couldn't see my booking on China southern website, but I was rest assured that when I turn up 3 hours prior to departure that all will be fine, and they were correct. Great service.

Negative experience: I booked a flight and had to change it weeks before the travelling date and had to pay nearly 300 pounds which was almost 50% of the ticket price. Later on, I requested for an adjustment and again they were demanding 300+ pounds. Upon checking with the Airline they confirmed we're charging less than 100 dollars, but they charged me significantly higher than the actual cost. Please stay away from these people. They will not miss any opportunity to take your hard earned money.

Negative experience: Changed flight times and arrival airport from Gatwick to Heathrow which if you have been to London you will understand that it is a major travel issue. Very disappointing and will never travel with this company again. Don’t book any travel with this company unless you want to add a further 2 hours to your existing travel

Negative experience: Waste of time, I booked my flight to New York and paid for it online, but the following day the agency demanded more money because the online website wasn't updated and I had to pay extra why at the beginning showing one price but the following day asking more money? Now I have to wait 4 or 5 days to get my money back.

Negative experience: DON’T trust World Air Fares, Big Scam!!! They wasted my time and energy. I have booked flight ticket through World Air Fares to travel to India. It was a connection flight from Colombo to India. Sri Lankan air lines notified me that the flight got cancelled the day before departure. World Air Fares emailed and asked me to cancel the booking. World Air Fares informed that I will get my refund within 4-6 weeks. I did call them several times and also emailed, not a proper response. I waited more than two months, no response. World air fares ignored my messages and calls. They totally cheated me and i felt so frustrated. I then made a court claim against the company and the issue was dealt within two weeks time and i received my full refund. DON’T trust World Air Fares, Big Scam!!! They wasted my time and energy.

Negative experience: DO NOT USE THESE SCAMMERS. NO CONTACT WITH CUSTOMER SERVICE. NO CORRECT INFO PROVIDED TO FIND THE BOOKING WITH BA. Still struggling

Fantastic experience: HONESTLY THE BEST TICKET COMPANY I HAVE EVER BOOKED WITH A BIG THANKS TO RICKY AND COURTNEY I COULD NOT THANK THESE BOTH ENOUGH MADE OUR PROCESS OF BOOKING HASSLE FREE AND HELPED ME THROUGH EVERY STAGE OF BOOKING MY FLIGHTS COULD NOT RECOMMEND THESE GUYS ENOUGH !!!!!!

Fantastic experience: I had the best customer service. I was struggling to find my e-ticket, Konzil rockrod helped me very professionally and quickly. I would like to thank her so much… will definitely book again.

Negative experience: World Airfare is the most disgusted air ticket agency aver. They made a mistake on one letter of my name and they asked £65 pounds to correct it . I called the airline and they said agency can correct this . After we paid the air tickets we had to call them many times to get air ticket confirmation and e-ticket . Someone who called Leo made this mistake. Very unhelpful and trying to rob the people. Their business is making mistake and then trying to rob money.

Negative experience: The worst airline I have ever dealt with never book from here basically a scam how they treat people absolutely ridiculous

Negative experience: scammer dnt book any flight they totally keep your money and dnt give you the service never book any ticket with them they are simply scamming person all the review which you are looking are there own person so dnt book with them

Fantastic experience: Second time using world air fares. Excellent service from Rebecca. Thank you so much for being fast effeciant and professional.

Negative experience: Worst travel agent I’ve dealt with, we booked a flight to LA, recieved the tickets then the next day got an email saying they cancelled our tickets to L.A and said they will refund us in an email ( which we still have not recieved) without asking, when we called to ask why and to put us on another flight they lied and told us that flight had been cancelled which was untrue, the women from India we spoke to was very rude, kept lying to us and speaking over me and when we asked to speak to a supervisor she hung up the phone. When we asked to be put on another flight she tried to put us on the same flight for double the price although she told us the flight had been cancelled earlier… very untrustworthy! They way they dealt with cancelling our tickets for no reason has been very disappointing, felt like we were talking to a scam artist, would never go through this travel agent again and make sure none of my family and friends do.

Negative experience: My meal requests weren't passed on to American Airlines, leaving me with little food to eat on a long haul flight. I told World Airfares customer services afterwards their system has an issue but they weren't interested in investigating or fixing.

Fantastic experience: Had the most refreshing experience with Jason Francis. I booked a flight and needed to make changes to destination and dates. As soon as I had sent an email request to look into it, Jason had emailed me back with the relevant alternatives and called me straight away to check they were ok. This was late at night in the UK so was very surprised it was handled so quickly. We were back and forth via email for a couple of weeks until my plans were definite and Jason was so helpful booking this for me. Would absolutely recommend anyone using WA and wanting to speak with somebody direct to request Jason, he'll definitely look after you.

Negative experience: I asked flight date changed on may way back.They ignored neither for refund. Only buy ticket if certainly you are sure that you will not changing or asking refund. They ignored my call and and all other ways I tried to reach them.

Fantastic experience: Smooth booking experience, very good price and reliable website. Had one change spokr to customer service quickly and they sorted it all good. Thanks guys

Positive experience: Good customer service, provided all the details, only have uk customer no. When I needed to call from India they didn’t not had free phone no to reach. Also wasn’t good experience when it’s comes got change the flight.

Negative experience: One of the worst travel agents I have ever been with. They charged me 200 pounds just to amend the travel date which I booked my mistake. I will not be using this agent ever again and advise everyone not to use them either

Negative experience: Booked for move to NZ - company took £800 and then sent an email saying that they were unable to confirm seats. They have then taken over 2 days to refund the money and I have remained on hold for 20 minutes unable to contact one of their operators to establish what is going on. Would not recommend booking with at all.

Negative experience: SCAM artists . Do not book with them they just take your money and cancel your booking.. I booked with them and the tickets were confirmed. The morning of flight they cancelled our ticket saying it was overbooked but we called the actual airline who confirmed this is a lie and there were many available seats. They left me stranded with a sick baby and no money due to they having taken funds for previous ticket..

Fantastic experience: I booked through world air fares and then realised that I got my husbands name in the incorrect order on the e tickets. Jamie and travis were so helpful! Thank you again they sorted this out for me corrected the name and sent me new e tickets the same day. Outstanding customer service

Fantastic experience: I thought I should share my experience today - booked within a couple of mins, a query about ordering special meals answered immediately. E- tickets received instantly, and the airline has my booking. So far so good, can’t understand so many negative reviews - yes they offer the best deal on the same flights!

Negative experience: SCAM! do not use.... You will only be contacted by 'Bruce' and your bookings will not be processed, along with taking all your details. foreign scamming company DO NOT BE SCAMMED BY THEM!!!!

Fantastic experience: Really good experience with this company. I had to chop and change flights for various reasons, they were very helpful throughout the process and communicated very well. I also received a voucher when I couldn't make a flight, I was able to use this voucher on different flights a year later.

Negative experience: Scammers. If you don't have any issue, they work as any other. But if you do, just pray. Because the customer service will do anything in their hands to keep your money regardless of being their fault. To make it even better, somehow they manage to copy wrongly my name so the fly ticket can't be used and they are avoiding all responsibility about it. They mixed names with surname just having to copy paste them (and even having my IDs to check). Avoid them

Negative experience: I am writing to express my disappointment and frustration regarding the recent booking I made through your agency. On 11 December 2023, I booked a ticket from Manchester Airport to Lahore Airport using Skyscanner. The payment for the ticket was successfully processed, and all security checks were completed without any issues. However, to my dismay, I received notification the following day that my ticket had been cancelled due to payment not being received. This came as a shock to me, as the amount for the ticket had already been deducted from my account. I immediately contacted your agency, and the agent I spoke to informed me that there was nothing they could do and assured me that the amount would be reversed to my account soon. It has been quite some time since this incident occurred, and I have yet to receive the refunded amount. Additionally, I am left without a valid ticket as it was cancelled by your company. I have also come across similar complaints from other customers about World Air Fares, suggesting that this may be a recurring issue and potentially a scam. The agent I spoke to mentioned that the amount was voided to my account as I did not receive it. However, when I reached out to my bank, they confirmed that the payment was successfully made. This conflicting information has only added to my frustration.

Negative experience: Charging £200 per change with the explanation that I had upgraded to include luggage.....so even though I had paid for a changeable ticket they could now charge me £200 per change plus difference of ticket cost. Don't use this company, just go direct.

Negative experience: They would rather the flight leave with an empty seat than let me change the name on my ticket so that someone else can travel instead of me. Due to unfortunate circumstances I cannot travel on the flight I had booked and I have tried to change the name or get a voucher that I can use when I can travel. However the operator has not offered any options to me. Will not be booking with this company again in the future.

Negative experience: Poor customer service. How can I trust the integrity of a company who's employees do not even use their real names. Spoke to an advisor called "Kane Stonewall", sounds like a name from The Simpsons, the advisor had a thick Indian accent, may not even be based in the UK, massive red flag. The advisor lied to me multiple times on the phone over a price difference and refused to fix the issue. He also told me that their company takes losses on nearly every flight and expected me to believe it. Avoid, use Travel Up, they actually look after their customers.

Fantastic experience: Found a return flight to thailand at £50 cheaper than using Emirates direct, I had one or 2 queries that was answered very quickly by email from the customer service team, added the flight to my Emirates app by putting the booking refrence number in, I would reccomend this company

Negative experience: Extremely disappointed with the customer service. I requested for a change in the flight ticket and haven't received a proper response yet. Interestingly, they booked the tickets from BA and BA said its possible for the agency to make the changes. As per the world airfare agent, the price mentioned was 2 to 3 times of a new flight ticket cost. They agreed to look into other options and get back to me, but nothing happened so far. The only option I have now is to forget about the ticket and book a new one.

Positive experience: They were amongst the cheapest but had the best rating of the ones that came up whilst searching. The flights were very expensive and I was worried about scams. When I got a call from a very thick Indian accent I thought yeah that was a nice 2.5k I had once .... But after checking with the flight operators, everything was sorted correctly, and the flights were indeed real. As such, the service was very good and the price very reasonable. Would have to recommend.

Negative experience: I had a horrendous experience with this company. It was impossible to get a refund on a flight that I had booked the same day as my attempted cancellation. Upon which the phone phone line was down and the 24 hour period that almost all flight companies allow for cancellation was not honored. The customer service when I did receive attention did not acknowledge my calls to the company before the line went down for about 5 hours or the emails I sent asking for help in cancelling my flight and receiving a refund. Look at the website for the airline directly if you find a good price on this page it is likely the same price is featured there and book directly. This was a multi hour experience with no compassion or reward.

Negative experience: I reserved a flight, and not getting the ticket even on the thirdly. They are still holding my amount from 4-Days and continue and not issuing the ticket without any reason. Now the fare has gone up and still are saying that it will take more 3-4 days which is definatly to drage the time. No in any case ATOL and IATA authory will have to get me the ticket bearing the liabilities themselves. My very first and very worst experience with is totally nonsense company and staff.

Negative experience: Horrible customer service. They try to pretend as if they have around 30 staff when in reality they have 1. The agent booked the wrong date even though I told them the right one. Costed me around £400 to change the date and tried to contact World Airfares who just told me it wasn't there fault and proceeded to ignore my further attempts of contacting them. DO NOT USE THIS SERVICE!!!

Negative experience: Understand that flights arent refundable under normal circumstances but you’d think that they’d have some humanity when they have a letter from Doctors saying your life is at risk due to a ruptured ectopic pregnancy. But apparantly no. They dont care.

Negative experience: Alert please dont book flight through them. Am a frequent traveler this time unfortunately booked ticket through them then they didn’t let me change my flight and i had to cancel my flight and i was eligible for £189 taxes in refund whereas they only refunded £36. Very unprofessional and unhelpful staff. I will make sure none of my family members or in my friend circle wont use use them.

Negative experience: So I booked a ticket with this company a day before my wife had to travel as it was an emergency. Tickets were booked online at 19:50. I was told the e tickets would be with us in 3 hours bare In mind the flight was at 09:50 the next day. We didn’t receive the ticket till 09:15am. She missed her flight. Such a careless company. Have made complaints to the relevant authorities so will post the response on here. To be continued

Negative experience: Worst travel agent if you need help, money , money that's all they want. I made a mistake on spelling on a ticket to Bangkok, these cowboys told me I need to purchase a new ticket, however I took my chance at Airport and no issue at all. Never again with these lot.

Negative experience: Booked a flight to the Caribbean for a wedding, this got moved outside of my control so requested to have the date changed. Was hit with a cost of £450 just to change a date of a flight to the same location and wouldn't be given a breakdown of this until I insisted and was put on hold for 20 minutes (presumably to discuss what excuse to give as what the cost is for). The new flight was actually cheaper than the original flight which makes this even worse. I understand admin fees may be charged for changing etc but given other people I am flying with who booked directly through BA only paid a slight fare difference and no penalty or tax charges at all I was quite confused. I asked for them to go back and check the charges and all of a sudden the cost to pay is £250 for the exact same flight they were originally changing it to and this was after only an hour.... I am 100% sure I have been scammed and should not have been charged any costs, I only had a few hours until I lost the flight completely so had to take it. They wouldn't provide any statement showing the breakdown of the costs and only sent the 'breakdown' through worded on an email (that is half automated I should add) after requesting it days after having this changed and paying the charge. They make you pay the charge with no invoice or breakdown either and threaten that if you don't pay at that time you will lose the flight. I think I saved £50 booking with these initially, but ended up nearly spending £400 more. I would avoid at all costs. Pay that extra £50 - £100 if you have to via British Airways directly, but any changes with them are dealt with professionally and at no cost. Don't use these at all, just a scam call centre essentially.

Negative experience: Avoid this company at all costs. They do not have a cooling off period at all, even though the airline from whom the tickets are bought, have a 24h cooling off period. Therefore, if you book the incorrect flights or make any errors with the booking info, then you cannot change or cancel your flights for free (even within the normal airline cooling off period who would usually allow you to cancel for free). They offer a reimbursement of the taxes which is around 20% of the ticket price. They also tried to tell me that they have the option to cancel up until 12am the same day of booking but I tried to call several times on the day of booking to change/cancel the flights and could not get through to the customer service. Customer service is also next to useless, so rude and unhelpul. Book with a more reliable company.

Negative experience: The worst airline booking experience I’ve had. After being assured that my booking would be flexible going through an agent, I have been told that in order change just one flight over 7 months in advance it will cost me £500. When asking tor a refund I was offered less than half (£423 out of £1003). Don’t bother booking with them for the slightly cheaper prices as the difference is not huge and booking through an airline direct will provide you with much more flexibility, honest refunds and better customer service. I will never be using this service again

Negative experience: Scam company takes your money, cancellation before flying out. Uses various company names, payment taken under a different company. Also uses travel centre uk, all based at the same address Percy Street.. Avoid at all costs..

Negative experience: This business should be banned from acting as a middle agent between airlines and customers. If you are sure that you can 1000%travel on the chosen day, only book with this company. They will never ever refund your money in case you need to change your plan. They will cancep your fligh and refund only £38.

Negative experience: My outbound flight was cancelled 12 hrs before I was due to fly, so obviously I requested a refund. Called them the day before my inbound flight to ask if I could change it and they had cancelled it without telling me because “obviously we can’t just refund one of the flights”!! I said they should’ve made me aware of this because I would’ve gone to the airport and had no idea they had cancelled my flight WITHOUT TELLING ME and been stuck as it was the last flight of the day. Their response was “well we just presume that our customers would know that” UNBELIEVABLE.

Negative experience: TERRIBLE EXPERIENCE FIRST AND LAST TIME USING THIS AGENT. MY DAUGHTER AND I WERE LEFT AT THE AIRPORT FOR HOURS AND WERE DENIED BOARDING BECAUSE THEY COULDN'T AMEND HER NAME. WITH THE LEVEL OF TECHNOLOGY IN 2023, A SIMPLE NAME CHANGE SHOULD NOT BE A REASON TO LOSE OVER £900 FOR A MEDICAL APPOINTMENT!

Negative experience: DO NOT BOOK THROUGH THIS COMPANY! Absolutely terrible service. Firstly they took out money for flights then proceeded to cancel our booking and will not refund us flight money in time for us to rebook our original flights. We are now over £2000 out of pocket with no flights and when we called the company they wanted nothing to do with it and just said “sorry” before proceeding to hang up. AGAIN, SCAM ARTISTS! DO NOT BOOK THROUGH THIS COMPANY.

Negative experience: Great when booking. Customer after care is appalling. Please beware choose elsewhere, lesson learned the hard way. Unable get a refund.

Negative experience: If I could give these 0 stars I would. ABSOLUTE SCAM. We tried to change our £450 flight to a different date which clearly showed the price online as the same. They tried to make us pay an additional £500+ for a new flight when the penalty charge to change was only £200. When I questioned how this could be another £300+ the staff were rude and said that's their prices and that they couldn't help because that's the class of the flight. When we said we'd happily have a lower class flight and they said no. DO NOT USE. Unhelpful and waste of money.

Fantastic experience: Anthony was an AMAZING agent who helped me book my ticket in like a time of 1-2 days. People may think this is a bot but trusttt me when i say this, this is prolly one of the best companies to book with. People may say this is fake but i received my e ticket asap and it was very good service. I will update y'all on the experience. If you got any questions y'all can msg my email and i could tell u a lil abt it but on the whole its 5 STARS EZ.

Negative experience: Be careful, they advertise the ticket with hand luggage, but when you receive the ticket from the company, it only includes an Under Seat Bag, and there is a big difference between the two, including weight and measurements. On their website it says that hand luggage is the same as the regular ones we use for the cabin, but in reality it is a small suitcase that fits under the seat. Bad and horrible service, liars and do nothing to fix the error. In short, I'm filing a lawsuit against them for disclosing and selling flights with incorrect information, coercing the customer to buy with them because they think they have hand luggage.

Positive experience: Robin was very helpful in my search for flights from Manchester to Missouri. He searched options that matched my need to arrive by 6pm, waited patiently whilst I checked with my partner before booking. Answered questions on hold and hand luggage, refund policy, and ABTA membership. Having paid in full my etickets arrived the next day. So far so good I'll review again once I've completed my flights

Fantastic experience: Received exceptional services from World Airfares. They contacted me straight away when I had a query and was very eager to help. Their airfares were also way cheaper than any other agency and I would definitely book with them again

Negative experience: Worse experience. I booked a flight through World Airfares from Delhi to London Heathrow via stop at Paris but was not allowed to checkin at the Delhi Airport as transit via France require Transit Visa. No where on the World Airfare site or their booking site it highlighted this transit visa requirements, and was informed by the airlines team when I reached the airport. There was no way to change the ticket, and ended up buying another ticket, and spending 12 hour on the airport. Won't recommend.

Negative experience: Worst experience we've had with a travel agent. They booked our connecting flights too close together so our trip from London to New Zealand was 45 hours instead of 25 hours, with a baby. We tried to get them to help with our return trip a month later, which had the same issue, and they refused to help. They also refused to help with booking bassinet seats and our lost luggage on the flight above. Airlines also use them as an excuse to divert responsibility so you really get stuck. They're cheap but they're a liability and we'll never go near them again, just pay the 10% difference.

Negative experience: I’ll booked a flight by mistake I’ll put wrong destination though be ok to call the customer service and don’t mind paying a bit extra. Trying to phone them when you have problems put you on hold cannot get through refused a refund don’t deal with this agency

Negative experience: Never use world airfaires always always book direct. They charge huge fees to amend bookings that are completely free if you went direct. Customer service also just ignores your questions and copies pre written text.

Negative experience: Don't usually do reviews but If anyone's sees this be warned. Worst company I ever dealt it I cancelled the flight because the timings from the airline ( British airways ) changed and it was inconvenient for me so a cancellation for refund was done this was back in October they said 4-6 weeks I should receive my refund. It is now been almost 2 and half months and still no refund. Eveyime I message they keep giving me the same dead automated reply and ask me to wait a few more weeks no care for there cleints. AVOID !!!!! AVOID!!!! AVOID!!!!

Negative experience: Just bought a ticket from them. They created frequent flyer numbers on Air Canada without me or my wife knowing. Added the numbers to the tickets without us knowing. The miles went to Air Canada. Only found out from Lufthansa. Scam agent! Beware. What else would they do with your ticket behind your back? Customer service denies responsibility. Who else could have done it?

Fantastic experience: I have booked a few flights using world airfares and the flights have been great. Tickets come through right away and just log onto the airlines app to see all info and get my boarding passes. Not always the cheapest but do your research and sometimes they are the cheapest.

Negative experience: Very very poor, refund expected within 6 weeks took 9 weeks, poor excuses blaming airline which we knew had refunded the money well before we recieved it. Changed flight from uk to New Zealand twice, once by only 1 hour, no problem, 2nd time by over 9 hours again blaming airline , but failed to inform us that as we were now flying through America instead of Asia we would definitely require a visa, so turned up at Heathrow not being made aware and was told could not fly without visa so missed the flight, shamefull , so to all of you who have given them a good rating in my opinion you have just been lucky as this company is useless, you can only judge a company on how they perform when you have a problem, then how they deal with sorting it out, not when everything goes well and how you expect it, when questioned about the problems they do not want to know or make lame excuse up to cover there poor performance, you have been warned !!!!!!!

Fantastic experience: Great deal locked in. Secured me an amazing price for my flight. Really pleased with the service. Only issue is I cannot access/ manage my booking on their website.

Negative experience: I called regrading a date change from the 18th of December till the 19th of December I was greeted with rude customer service from your college who wouldn’t listen to a word I would say, it sounded like he just got out of bed also I asked to speak to someone else and he put me on hold to then call back as himself. If I called during my trip ii could understand for a charge but however £300+ is ridiculous for a 1 day change. And if I cancelled i wouldn’t of received a refund. Perviously I have changed dates while on a trip and at the most I've been charged just admin fee and thats while I was on the trip! I still had 2 weeks left before my trip so I cant seem to see the issue! The customer service from this company is so poor!

Negative experience: This airline is really a bad one called to change my return ticket and I was charged 250£. I paid the amount only for me to get a call back after 30mins that the payment has changed from 250£ to 410£ what a fraudulent and dubious agency guys be mindful of them.

Fantastic experience: Over the past 2-3 days I have been contacted by and have dealt with World Airfares due to schedule changes by Austrian Airlines. This matter was handled by their Evan Shaw of their Schedule Change Team. I was so pleased to see such a professional approach. Thank you so much for making this a painless experience.

Negative experience: I recently booked a flight to Dubai due to an emergency. Had my tickets booked with Lufthansa airlines and no details about transit was given on their website (agent website). I had my tickets booked for next day and there was no consideration from the agency (worldairfares). When for a date change they quoted me tickets worth £1000 just from MAN to DXB, considering I have already paid £500. I spoke to 4 different agents for the entire process and no one was informative enough to give me a proper advice. I feel like its the worst airline agent I have come across. Please do consider different options before booking.

Negative experience: It's worth paying the little bit extra to go through the airlines direct. Customer service is difficult and their charges for changing flights or cancelling are absolutely abhorrent. This company cost me an extra 3k on flights to Japan overall that I wish I had booked direct through Emirates.

Negative experience: I booked my tickets for Dubai with this company which gave me a ticket to present at the departure desk in order to check in, rather than a full checked-in ticket. After a terrible experience at the airport- the flight left 75 minutes before departure without any notice and no one was at the desk gate, so I couldn't exchange my ticket with an appropriate one- I had to rebook my outbound flight. I then found out that this company cancelled also my inbound flight ticket because they said, as I had missed the first flight the inbound flight was automatically cancelled. Obviously, no refund was made available so they simply took the money and did not provide any explanation about why they didn't issue a proper ticket as all the other companies do, and why the inbound flight was cancelled automatically without any notice. This to me seems unacceptable and a real scam, please be aware. My advice is DO NOT USE THIS COMPANY AT ALL.

Negative experience: has to be one of the most heartless agencies. i booked a ticket for yesterday for a flight in two days time. I used my card processed it and got debited only for me to wake up the next day to an email saying my ticket has been voided cause my bank card didnt pass there checks and i should expect a refund in 3 days. Now i have both two tickets , gotten debitted , no tickets, no money to buy another one, have to wait 3 days for a refund reapply for holidays at work. but my question is why take the money and void it the next day . very rude customer care.

Negative experience: Had a 3 leg flight to (and from) Australia booked for six months. Around a week before travelling I noticed I hadn't had an eticket, so I called and asked for it to be sent. I received, by email a copy of the eticket showing 3 outbound flights on the originally booked date, all good or so I thought. The evening before travelling, I tried to check in online. This failed. I came the airline and they said, it's OK, the agent just hasn't reconfirmed the ticket. I called World Airfairs who told me they were unable to do this as they couldn't contact the airline. They promised a call back at 8am the next morning. At 7am they called, but I was away from my phone and missed the call. I was unable to call back until their offices reopened at 0830. Only then was I told that one leg of my flight had been canceled. The agent said they'd sent an Email to this effect several months ago when this first happened. Needless to say I hadn't received the email, and they'd made no attempt to confirm I had by telephone. The agent rebooked 2 flights the next day, but the third leg hadn't been rebooked. I called again and explained that if they rebooked the third leg for tomorrow that would be acceptable. 30 minutes later I received an email to say all six of my flights had been cancelled! By now the first flight was due to be leaving in around 8 hours. Further calls were unable to resolve the solution, so as I was travelling for a wedding, I was forced to book alternative flights (direct with the airlines) for 48 hours later. This cost me £4k. Had World Airfairs came me to ask why I'd not responded to their email with the rescheduled flights this could have been avoided. (Strangely enough every other email they sent was received no problem! ) Had World Airfairs told me there was a problem when I requested the eticket in the week prior to departure day , this could have been avoided, but they didn't - just sent me an eticket showing original dates. Had World Airfairs rescheduled all 3 legs for the following day , rather than the first two only, this could have been avoided. Had World Airfairs sorted things acceptably on the morning of the original flights, this could have been avoided. But they didn't, they just cancelled all six flights unilaterally. If this is the kind of service you want from an agent then go right ahead.

Negative experience: FRAUD, SCAM, BE ALERT, AVOID AT ALL COST, Cancelled my booking theirselves then gave me a voucher to use, when I tried to use I was advised cannot be used online and over the phone I have to pay extra £500 so double of what I already paid, no option to speak to manager, they are scammers, took my £1000. AVOID USING THEM!!!

Negative experience: SCAMMERS !!!! BE AWARE!!! AVOID AT ALL COST Cancelled my trip to dubai then gave me a voucher to use, however there is no option to use that voucher, when called i was advised extra fare would be £500 on top of what i already paid, i could buy 2 tickets for what they are asking for, no option for refund at all, no option to speak to manager, call centre is abroad running a big SCAM!!! DO NOT USE

Negative experience: Never book through this travel agent. I recently lost my father and i had to cancel my booking, i spoke to emirates and they said you should get a full refund through the agent i booked with. However i tried calling world airfares numerous times and they never responded in a timely matter. They have kept my money even though I provided proof. Very very poor. Never booking a flight/holiday with this travel agent again.

Fantastic experience: The BEST customer services from Nick Spencer. All my concerns wr solved within a reasonable time. Someowho could understand the meaning of urgency. When l said l needed to travel as a matter of urgency Nick took the load off my shoulders and solved my problems. Thank you ever so much Nick, keep up the good work.

Negative experience: I wish I could give this travel agency a minus for it's disgusting customer service. When they are in the wrong and cornered they drop the call and play hide and seek for weeks. Our calls are put on speaker and we are passed around from one person to another. Me and my husband were advised we have vouchers valid until summer 2023 but been advised by the airlines that world airfares sold our vouchers! This company lacks integrity and we are escalating the complaint. Please be safe and do not use world airfares. British Airways have nothing good to say about these people and they will soon be off the agent panel. Jason is probably the best person to speak with but nick Spencer and Richard bale are only after their commission. They should shut down. I'll be posting recordings and emails from world airfares so you see for yourself.

Negative experience: WARNING WARNING WARNING!! DO NOT BOOK YOUR FLIGHTS WITH THIS COMPANY! Booked return flights through this company over a month ago. The airline sent an email few days back saying the flights have been cancelled and we've been put on alternative flights. Airline gave us the options to accept the changes to flight schedule, take vouchers for the cost of the tickets and book future flights (valid for 1 year) or request a full refund. Airline advsied to get in touch with the agents we booked through, in this case World Airfaires. They point blank refused to give us a refund and told us to accept the changes. Will be taking legal steps to get our money back.

Negative experience: I would never never recommend these scammers !! Their service is appalling especially when things go wrong and need their assistance especially when you are re-booking the same flight. They operate from India not in the UK , London as shown on their web site. The agents tend to use English names to appear as if they are operating in UK. I speechless when I see reviews with 3 to 5 star ratings which is suspicious must have been bribed as usual for marketing purposes. Will post another review of my experience with them when my family returns from holiday in mid Aug 2022 Part 2 Yes my family of 3 arrived safely in uk after their holiday. But I strongly advise customers to book their tickets directly with the airline to their desired destination. Rather than these online agents. World Airfares wanted me to pay any extra £8000 for re-booking the same flight and advised me I would loose my initial air fares of £3000 which were no refundable Yet when we contacted the klm customer service they managed to rebook the 3 on a different flight the following week at an extra charge of £90 only. den

Negative experience: Avoid - booked a return flight via this website which was rescheduled and we were not notified causing us to miss our flight. Although I appreciate the rescheduled flight was due to the airline, it lies with ‘World Airfares’ to notify us of any changes. The flight had been moved to an earlier time and at a different airport hence we missed it. ‘World Airfares’ are refusing to take any responsibility for not notifying us nor provide a refund or any compensation despite this! Avoid!

Negative experience: If you are reading this you are searching for good reviews to help in your quest for a good travel agent. Well DO NOT go any further with WORLDAIRFARES. Horrendous experience and very disorganised and dishonest company. Not only did they take me off a flight which they had no reason to, they have failed to re-book a return flight home so now i am stuck abroad. They've asked me to call a London number which costs an arm and a leg and also an email address which they take days to reply and that is no exaggeration. If you have got to the end of this review, please take this seriously. I had two flights booked home. Second leg was cancelled but the airline that cancelled stated in the email the first flight was still active with the other airline. I checked if i still had the reservation with the airline app and i was on that first flight. I then booked a train ticket from the airport home to cover the cancelled flight. It took WORLDAIRFARES two days later to send me an email saying my reservation was cancelled after they 'tried all options'. By not having an email from the airline i was still flying with about cancelled flights, i was still booked on this flight until WORLDAIRFARES told me so. Therefore the airline didn't remove me from the flight the travel agents did. GO DIRECT TO AIRLINES SAVE YOURSELF TIME HASSLE MONEY AND STRESS Thankyou for your patience

Negative experience: I booked a flight and unfortunately I had to reschedule the journey. Later, I spoke to 2 customer support executives over the phone and checked what are the charges for date change. Both of them confirmed that there are no charges except the difference in fare. Now, when I ask them to go ahead with the booking for the rescheduled date, They are charging me the penalty fees. The support executive now says, though the earlier shared information is recorded, it is incorrect. How could you share the false information multiple times? Also, one another customer care executive on the phone is laughing while I am explaining him the issue, How unprofessional behavior is that to laugh at someone's problem. With the rescheduled date, though the ticket price on the website is £1004, I had to pay them £1196. Also, while the airlines are charging £25 for the penalty, these people charged me £125. The charges are absurd.

Negative experience: DO NOT USE WORLD AIRFARES. It has been a nightmare dealing with them. they take 3/4 days to respond to emails. They make mistakes, Some times I have been on the phone for over an hour at a time on hold for a simple request to re book flights. The charges they make are absurd and with NO follow up. I rarely write bad reviews, however I would not wish others to have a similar experience!! They do not deserve 1 star!!!

Negative experience: DON'T BUY FORM THESE PEOPLE! I bought £1800 changeable fare so I could have flexibility: I received email confirmation that the ticet was changeable and no time limit on when it can be changed. The aIrline ticket conditions said changes can be made at any point prior to departure. They refused to change my ticket claiming it was not possible / to do so within 24 hours eventhough they had not informed me of this condition / airline said it was. Compaining to ABTA / ATOL and trying to get my money back through my credit card. AVOID AVOID AVOI! I dealt with Roxanne

Negative experience: I might have given them more stars if I was going ahead with my trip, but I had an issue cancelling my flight for an urgent matter. I notice the service has changed with dishonesty and misunderstanding within the staff. I kept getting the wrong advice, and they don't call back if you request a manager to get in touch. In the end, I was forced to pay a lot more to change my flight date and its not even direct flight. They play a lot, and I can assure you don't risk your money and time with them just trust the direct airlines.

Negative experience: Never recommend. Turkish Airlines flight got cancelled, and I had a hacker fare which was booked on their website, which apparently meant the the tickets were booked separately. So if Turkish airlines cancelled the flight this isn’t my fault is it? And I ring the agency to tell them I want a refund and they issue me the refund of only one ticket after 10 weeks or so, and tell me they can’t refund me the return? So they are basically money eaters, my whole family had their refund from another travel agency but I couldn’t just cause I booked it with these scammers

Negative experience: Initially thought it was a great company, given me an open ticket as I had to change my flight. Now however, once I want to book my flight met with miscommunication, dishonesty and money hungry travel agents. When trying to book my ticket they’ll ask for my information then end the call. If you do get through to someone ‘willing to help’ any flight which is available on the website isn’t available to you, you can only book the flight that they give you with a fee of over £100 even though initially when given the open ticket a travel agent tells you that once you find a ticket you’d like to book on their website with the same airline you just need to call or email to book the ticket. It’s unprofessional, dishonest and unreliable.

Negative experience: I booked a flight through them to go back home to Kenya on the 11th of October 2021, I then asked to cancel my flight on October the 24th (a month and two weeks before I was meant to fly). A female agent (who I wont name just yet) was supposed to be helping me, she replied saying I could get my refund from British Airways but it would take up to 8 weeks to come through. I said that was fine and then 8 weeks later I did not receive my money back. I have been trying to email her and another agent from the agency and got no response about my refund. It has now been five months since and I still do not have my money back. I just sent an email to her saying I was going to write this review and only then did she reply, telling me to be patient.

Fantastic experience: Could not rate highly enough. I’ve had to cancel flights once because of covid restrictions and again because of having covid. Both times the customer service has been excellent, and the staff have worked hard as the intermediary between myself and the airline.

Fantastic experience: We have been dealing with this company for 3 years now... They couldn't have been more helpful over Covid and all the changes. We have now booked our flights again for Sri Lanka so we thank Jason, Tony & Co... We hope to get to our destination this year and can't recommend World Airfares high enough.

Fantastic experience: Absolutely fantastic service! Will 100% be using them again and would highly recommend. Customer service is quick to reply and can call directly connected to people instead of automated voices. Booking and cancellation really smooth.

Positive experience: At first I was apprehensive in booking with this company as I had never heard of them. They have exceeded my expectations. I am in the process of sorting out a cancelled flight and the team have been fantastic. I have been calling many times and each time staff answer promptly and are very knowledgeable and polite and Special thanks to Jason and Leo. Excellent customer service. Update : Sadly, although finally received the confirmation, I was spoken to quite abruptly after asking to speak to the manager as my husband due to fly the next morning and hadn't received confirmation until 2030 the night before. So giving 4 stars. I understand that maybe staff are working long hours and are stressed with these circumstances too. Overall I would still recommend them, just a pity it ended the way it did.

Fantastic experience: Warren has been brilliant from start to finish. I booked 14 flights through him as one group booking - all different schedules and he was able to get great prices and was always very responsive on email. I will be booking again for sure.