Ace Handling

Fantastic experience: I am writing to express our sincere appreciation for the excellent VIP meet-and-greet services provided during our recent arrival at London Gatwick Airport. Thank you for your outstanding support. We look forward to working with your team again for our future travel arrangements.

Fantastic experience: I've used ace 3 times and seriously I cannot say enough about how amazing they are the service is absolutely perfect the staff well the ones I have had are polite courteous professional friendly and go that extra mile Amy and Ahmed are just two amazing staff members Amy well god love her I showed up with 4 XL suitcases and she was like no worries we got this I was done and in the lounge within 20mins or so fantastic I will always use ace on every trip now because it in or out absolutely stress saving and will help you with anything and everything really it's the only way to start your trip....try it and tell me I'm wrong.

Fantastic experience: The ace handling team absolutely save the day for us today!! at incredibly short notice they made themselves available to help chaperone a large family through the airport, not only assisting with their luggage, but going above and beyond in every element of their service. In particular, their handler, Alex, helped with one wheelchair, bound passenger, and the entire time kept a positive upbeat, confident, and friendly attitude that helped the whole family feel at ease when they had previously been overcome with stress. Given that I organise travel on a daily basis I’m surprised I’ve never worked with their business before, but now they will be my regular provider for any airport requirements because I am absolutely blown away by their professionalism, care of service and kindness with how they deal with people.

Negative experience: If I could give it 0 stars I would. I called to ask, what services do you guys, provide and a very unpolite person told me that is irrelevant and asked me the purpose of my call, clearly does not want to do his job, maybe he should rethink his life choices, rather than making an effort to try to answer a question. Do better!!

Fantastic experience: Booked their meet and greet + porter service for my wife and young children. They had a great experience with smooth, expedited immigration clearance, and efficient collection and handling of their (extensive) luggage. The agent himself, Danny, was quite polite, courteous, and efficient.

Fantastic experience: Highly recommend Ace Handling for their swift & smooth service. Arranged seamless arrival within 48hrs of booking Meet & Greet, handled needed formalities from gate to car. Very grateful. Big thanks to Plamen for organizing & coordinating and Alex greeting & professionalism - Thank you!

Negative experience: Horrible experience, sat our party of 6 in completely separate seats with kids sitting with strangers. Disgusting, cold and horrible.

Negative experience: I travelled with Titan Airways flight ZT791 on the 9th of December, 2022, at Gatwick Airport. I was charged £525 on my debit card which Ace agent at the check-in desk said I needed to pay. I informed the agent that Titan has already said they don't charge for luggage and I shouldn't pay but the agent insisted that I should pay and he will contact the Titan customer services for verification followed by a full refund of the money. On the Titan website, it says "Carriage of excess baggage may be allowed subject to space and availability on the day. Titan Airways do not usually charge for excess baggage". Unfortunately...I have contacted both Titan and Ace several times and it seems like they are falsely charging passengers when they shouldn't. Titan referred me to their own website and informed me that Ace should be the ones refunding me not the airline. Unfortunately...I have been left with no other option than to take legal action against Ace Handling and log a formal complaint with the travel ombudsman about the false advertisement projected by Titan and rogue actions by Ace.

Fantastic experience: But for a very kind Ace Handler this morning at Gatwick my daughter would most probably not be going to Greece.He dealt with the last and most important stage of a 'lost passport' saga.Thank you Ace. It really is all in the name! JJH Bath,UK