Diversity Travel

Fantastic experience: Ammar provided an excellent and professional service. The booking was done seamlessly. I will definitely be calling on his expertise for future bookings and I highly recommend him!

Fantastic experience: Excellent service from start to finish

Fantastic experience: Very helpful, friendly, and efficient service. Thank you!

Fantastic experience: Efficient, helpful and very professional.

Fantastic experience: I have been dealing with Shanuj Mather directly. She is efficient and helpful. She makes my complicated bookings much easier to navigate and gives a peronalised service.

Fantastic experience: I am very impressed by how efficient the team has been to consider my request and change a complex itinerary to a complete different one, keeping aproximately the same fare. Again, congratulation for this very efficient service

Positive experience: Ammar was brilliant at finding cheaper deals for us

Negative experience: Horrific experience. Avoid at all costs. Your flight will be cancelled and you will not be informed. You end up doing at least half the work. Reluctant to give one star.

Negative experience: Yes, absolutely awful travel agent. Had no choice but to use them for a project I was working on - dire communication, they mucked up travel for a number of people, they were terribly disorganised, numerous incorrect bookings, one could go on.... needless to say they were not used again. A diversity of failings.

Negative experience: I absolutely loathe having to use this company and their awful website

Fantastic experience: Excellent customer service. Highly recommended for travel bookings.

Fantastic experience: Ammar Baig was very helpful and responded to queries in a timely and thorough manner. I had a complicated multi-stop long-haul flight to arrange and I greatly appreciated his assistance with this.

Fantastic experience: Working with the team at Diversity Travel has been a fantastic experience. They are incredibly efficient and professional, always taking the time to listen to and understand your travel needs. Their service is top-notch, ensuring that every detail is handled with care and precision. You will not be disappointed with their exceptional service and commitment to making your travel experience smooth and enjoyable.

Negative experience: Absolutely shocking service. Please avoid at all cost. I’m a frequent flyer and was unfortunate enough to have had to use them for corporate travel this past month - disaster ensues. Every travel request takes days / weeks and countless back and forth to finalise. Every other travel booking has a mistake. I have received bookings from other travellers that are outside of my company alongside their personal details more than once. I am now stranded abroad unable to check in to a hotel due to a mistake form Diversity, who was completely unreachable via their “emergency 24/7 lines”, even with the hotel’s help. We called them over 20 times with multiple emails, there was 0 response for hours. Completely unacceptable behaviour.

Positive experience: I have had issues using Diversity Travel in the past (which makes it hard to give it 5 stars), but my recent experience was very positive. Ammar was very helpful and responsive.

Fantastic experience: Ammar Baig has been extremely helpful and efficient in organising a conference trip to Cyprus. It wouldn't have been possible without him!

Negative experience: Never in my life I have experienced such a mess with booking tickets. Wrong names, double booked tickets, not flexible tickets as we asked but still they charged us as flexible, communication with them impossible (the responsible person was always in a meeting). Even the airline desk employee was surprised by the amount of mistakes that this agency made in our group tickets.

Negative experience: The worst travel agent I have ever encountered - 100% please do not use this company. Every single booking I have made with them ends up taking me at least an hour speaking with them to correct the errors they have made or some other sort of problem. And they charge a big markup on tickets/hotels compared to airline or hotel websites, so any booking with them is literally paying money to waste time. (I have to use them for work, I would never use them if I didn't have to.)

Fantastic experience: Many thanks, Diversity, for your prompt assistance on my request! Huge thanks to Ammar Baig!

Negative experience: Worst travel agency ever. Totally disaster. You pay more, you get more troubles. But you have to book through them because there are agreements with our uni. Shame on you. Ruin my plan. NEVER NEVER BOOK FROM THEM.

Negative experience: Was thinking about utilizing them for my organizations travel but looking on their website diversity travel isn't do diverse. No real contact with them other than potential engagement.

Fantastic experience: Diversity Travel, through one of their officers, Ms. Antonia Smith, provided exceptional assistance in booking my flight. Ms. Antonia consistently responded promptly and kindly to all my questions concerning my flight back home.

Negative experience: I'm a super experienced traveller. This time a was forced to use a travel agency and it was a complete disaster. Zero flexibility, unprofessional (they even not able to undestand basic spelling), pay more to get less. Help yourself NEVER use Diversity Travel!

Negative experience: Useless travel agent.

Fantastic experience: Superb support by Ms. Shanuj Mathur.

Fantastic experience: Excellent. Travel Diversity Team provided great support. Special Thanks to Ammar for his great supports. Regards, Farshid

Negative experience: Worst travel agency I’ve ever experienced. My organization has a contract with them so I don’t have a choice but to book flights through them. They don’t offer the most efficient routes. More often than not, I had always done the work for them in finding better options and routes. Flights are always more expensive than they should be. And they respond late. There was one time it took 12 days and a follow-up email before I got a response on a pending flight booking request. I asked for an explanation, but never got any. And for this last flight from Monrovia to Bordeaux I was supposed to take on April 6, 2024, I was escorted out of the airport as I found out they cancelled my return flight. I can forgive little mistakes, but it was traumatizing to be left on your own devices in an unfamiliar territory. I’m still stuck here in Liberia as of writing this review and I haven’t even received any apologies for this terrible mistake made by one of their agents! Unacceptable. The incompetence demonstrated here is next level. Worst travel experience in my more than 10years of flying for work! I would never recommend dealing with this agency. AVOID THEM AT ALL COST!

Fantastic experience: Many thanks to Ammar for his persistence in arranging our conference trip to Portugal. Ammar was very helpful throughout the process of making the bookings of the flights and hotel, including checking the specifics of hotel room for us.

Negative experience: an absolute joke; who creates a website that only works on one particular browser?

Fantastic experience: My experience of Diversity Travel's reservation team has been wonderful. They have been helpful and supportive through the whole bookings process. Everything was smooth and thoughtfully executed. The member of the team that supported my last booking was Shanuj and she was lovely. I would recommend their services.

Fantastic experience: Great experience. ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: Fantastic service. Very helpful staff. Ammar was great.

Fantastic experience: Great experience. Thelise helped me with a complicated booking with efficiency and kindness. Brilliant service.

Fantastic experience: Fabulous support offered by Ammar Baig of Diversity Travel today. He was patient and helpful, and he also responded to my request promptly and efficiently. Thank you very much Ammar!

Fantastic experience: Ammar has provided a great support in booking my flights and hotel through diversity travel. Thanks for your support and kindness...

Fantastic experience: Ammar/Delfina/Katrina - Just some of the amazingly helpful and responsive agents that have supported me throughout a variety of short notice priority bookings for domestic and overseas trips for my colleagues and I at LJMU. Diversity are first choice for me due to their agility and friendliness pulling together the right booking whenever we need them. Thank You!

Fantastic experience: “Great Experience with Diversity Travel”: “I had a fantastic experience with DT. Shanuj, the customer service agent, helped me find the best flight deals. He was incredible throughout the process. The booking process was easy, and I highly recommend using DT.”

Positive experience: It's a shame there's no option to score different aspects of DT individually because those experiences are completely different. - Diversity Travel's booking page and user experience is absolutely horrible. The website is extremely slow (and it's not the fault of my internet), the flights are overpriced, there's no flexibility, and often there's no option to choose your own luggage or seat. - score: 1. - DT's customer service: score 5. I was recently assisted by Hashim and he was brilliant. If it wasn't for his excellent customer service, quick responses, and pro-activeness, the average score would've been much lower than a 3. Thank you, Hashim!

Fantastic experience: Had a very nice talk with Liam who helped me to book flights when the online booking kit is unavailable. Very patient and professional, and the process is smooth. Nice experience!

Fantastic experience: Very supportive and passionate about your work. It was my first time to book for a flight and l was anxious but your support and accurancy on time made me have confidene and my ticket on air. I appreciate your beautiful work. Keep it up

Fantastic experience: Now that they have settled into being our provider I actually find them extremely helpful, very cost effective, and patient with all of my requests. It was tricky at the beginning but now I would even use them for my own personal reasons rather than just for work. Improved so much and so 5 stars

Fantastic experience: I am writing to express my sincere appreciation for the outstanding service I received from Diversity Travel. As a collaborative travel agent for the Commonwealth Scholarship Commission, their dedication to providing top-notch service was evident throughout my entire experience. Not only did Diversity Travel ensure that my travel arrangements were seamless and hassle-free, but they also exhibited a deep understanding of the unique needs and challenges faced by Commonwealth Scholarship recipients. Their expertise and attention to detail were instrumental in ensuring a smooth journey from start to finish. I would like to extend my heartfelt thanks to the entire team at Diversity Travel for their exceptional service. I can wholeheartedly recommend Diversity Travel to anyone seeking reliable and efficient travel assistance. Thank you once again for your outstanding support.

Fantastic experience: I want to thank both Albert and Thelise so very, very much for their wonderful patience and friendliness in helping through my first-time booking with Diversity. Both to be highly commended...6 stars out of 5!! Thank you both!!

Fantastic experience: I really have always had exceptional service from Diversity Travel in particular from Thelise, Denise and Christos. I use them frequently for my work travel and they are extremely attentive and quick to resolve issues and come up with solutions. Many thanks team !

Fantastic experience: Shanuj is great and did a great job. Fast and effective.

Fantastic experience: I spoke on the phone to Telise. I was very helpfully informed of deals available to me and I am thrilled with the outcome

Fantastic experience: I have been using Diversity Travel to book work-related travel through my employer. While I have not always found my desired travel options through their Gateway, their agents -- and most recently Thelise -- have been consistently prompt, friendly, and efficient in assisting me with my bookings.

Fantastic experience: Danny Hinchcliffe was brilliant in helping sort my travel issue, he went above and beyond the norm

Fantastic experience: Diversity Team has been fantastic and always on top booking my trips despite the complexity of those demanding journeys. In particular Danny Hinchliffe has been very professional and extremely helpful and responsive to my endless requests and changes. Thanks, Diversity Team.

Positive experience: A consultant , Danny Hinchliffe, epitomised the very qualities required to dispel the stress associated with booking trips online. Danny exhumed prompt responses and communication associated with travel requests. He also carried a patient, friendly and, most importantly, 'customer-itinerary-sensitive approach' to bookings. Service can be further enhanced by assisting customers to ensure the need for transit visas. I will recommend them to anyone :)

Positive experience: Have received really responsive and flexible support. Particularly from Alex and Adam in the Willow Team - very helpful and greatly appreciated :)

Fantastic experience: great cutsomer service, which go beyond the usual service for companies, they treat you as individula and try their best to accomodate all your needs , thanks a lot for this dedication

Positive experience: The Oak team work very hard to make sure the travel requests they receive are processed quickly. Having said that, travel bookings are very complex and competancy in the travel agent role only come with time. Diversity have hired a lot of new staff recently and some of them don't always pick up on the right details. e.g. departure dates for flights or check in date for hotel. The same can be said when sending multiple emails to them about the same flight/hotel request. they can sometimes miss an email. I would highly suggest that you call them if you have an urgent travel request and need it booking asap. The super stars on the oak team are: Ben Lyons, Carol-Anne, Ammar, Jennifer. They are all amazing. Rob the operations manager is also great!

Fantastic experience: Helpful staff, particularly Ammar Baig who went above & beyond to sort travel arrangements.

Fantastic experience: Ammar very polite and responsive to my multiple queries. Good service and willing to explore other options with you.

Positive experience: We have been working with Diversity Travel since March this year. From the outset we were allocated Mirjam as our account manager and what a stroke of luck that was! Mirjam is a hard-working and dedicated account manager who always goes the extra mile. I asked her to help me with a request recently which I thought would be impossible but she was able to resolve the matter for me and I was amazed and extremely grateful. She is tenacious and extremely good at her job. Mirjam is pleasant to work with and Diversity Travel are very lucky to have her!

Fantastic experience: Received exceptional service from Hashim Akhtar, Buisness Travel Consultant.From notifying us on the day of a delayed flight in the evening Hashim spent considerable time and effort to finding replacement options and managed to find further solutions once the initial replacement flight transpired to be full upon checking in. Great customer service.

Fantastic experience: 5 stars to Reneiss for her efficient and friendly support! Thanks again Reneiss!

Fantastic experience: Renata Sousa has gone above and beyond delivering first class service

Fantastic experience: Supportive and friendly staff, professional service

Fantastic experience: I wanted to take a moment to express my gratitude for Delfina's assistance in handling my recent travel requests. Given that Ammar was unavailable, her seamless transition into the role did not go unnoticed. Her professionalism, attention to detail, and commitment to ensuring a smooth travel experience have been second to none - and her patience with me was nothing short of a miracle!! (I know I can fire off email after email ) It is evident she went above and beyond to address my queries and make necessary adjustments. Delfina's dedication made a positive impact on my booking experience, and I want to extend my thanks for an amazing job! Thank you once again for your help.

Fantastic experience: Excellent help from Hayley B last night, when an error was made on my booking. Thank you for finding us a place to stay last minute before our early flight!!

Negative experience: Terrible portal full of bugs and they always charge much more for flights and hotels than is available open market

Negative experience: Terrible service - slow, inefficient and useless. Not sure why University of Edinburgh uses this company.

Negative experience: Slow responsiveness, incompetent travel agents. I have spoken to different agents who have given completely contradictory information while looking at the same information. I have made urgent travel requests to their agents that are simply ignored for days.

Negative experience: This is by far the worst travel agency you will see in your life. Unfortunately I have to book through them with my employer, so they come back with crazy flight and hotel prices at least triple what I see on Skyscanner.

Negative experience: It's like someone set out to design a Stalinist era travel company, who has thought of every cost and inefficiency you can build into a system. While an amusing premise for a TV sitcom, a nightmare in real life. For example: I found a flight online £200 cheaper than their quote. I emailed them and asked them to book me this flight, and they told me "sorry we can't book it if it isn't on our system". So we just lose £200 because they can't operate skyscanner. Second Example: Their 'relaunched online tools' have the WORST date of birth mechanic i've seen. To enter your DoB (which you are required to do) you must click back through every. single. month. from today until you were born. That's over 500 clicks for me. You have managed to make a mess of something with has literally been working online for at least 40 years. I think you have your Pilot Episode for "Diversity Travel: Best Soviet Travel" right here. Utterly appalling company. Horrible website that doesn't work and is counterintuitive.

Negative experience: Unfortunately very inconsistent service, slow response times even during emergencies and urgent requests, and no capacity to give timescales. For some reasons they outsource bookings to third party agencies, as an agency themselves which is weird, and then when things go wrong they blame the agencies they make bookings through - which again really baffles me! Overall highly disappointed with the services provided and unfortunately cannot recommend it.

Negative experience: An absolute shambles of a company. Two of the experiences I've faced in recent months from Diversity. This ignores the fact that to get through to them requires countless unanswered emails and calls every time. And they charge an extra £200 on top of the online quoted price for everything. 1. I booked a hotel through Diversity for a week long conference in Vienna. The card supplied by Diversity to the hotel bounced. So I had to pay ~£1000 on my personal card. Upon returning, Diversity tried to suggest it was my responsibility to claim the money back directly from the hotel instead of refunding my card directly. Took a lot of back and forth and several weeks for the money to come through. 2. Booked onto a flight to Seoul for some impending fieldwork. Diversity sent me a confirmation email and their in house generated "ticket" for a flight. Upon arriving at the check in desk and presenting my "ticket" I was told the airline had no record of my booking. A very stressful few phone calls to Diversity then ensued. I have requested a copy of the airline ticket from Diversity both over the phone and via email. They have failed to send this through. One can only assume it's because they never booked it in the first place. AVOID THIS COMPANY AT ALL COSTS. IF YOU WORK FOR PROCUREMENT IN A LARGE ORGANISATION. DO NOT SIGN A CONTRACT WITH THEM!

Negative experience: In my personal opinion one of the worst companies I have ever interacted with. Lots of issues with bookings, from their website randomly glitching out for me to them confirming bookings (on their website and via email) that upon arrival it turns out they never actually placed with the hotel. Their staff communicates in a way that I personally find to be less than professional and at times outright hostile. Personally, I wouldn't recommend them to my worst enemy.

Negative experience: Shocking company! Upgraded online system actually worse than before, glitches, doesn't work. Email response times erratic if they get back at all. Had a hotel booking which wasn't placed, luckily hotel were incredibly helpful or me and my colleagues would have been stuck in the middle of a city at 11pm with no accommodation. emergency helpline took 5 days to fix the issue! Some of the staff are really nice but communication, systems etc are hopeless. Being forced to use them still despite all these issues and still almost impossible to book anything. Please, please fix your systems!

Fantastic experience: great service and very very nice people!!!

Fantastic experience: Excellent service offered by the business travel consultant. The complex booking I required was arranged in a very efficient and professional manner by Delfina. The diligent approach taken achieved a great flight deal and the courteous nature of the interactions was wonderful. It is this type of service that is sadly often missing in the travel industry today - not so at Diversity

Fantastic experience: Ammar was assisting me to find air tickets for one of the professors. He was prompt, proactive and accommdating my numerous requests. Thank you.

Fantastic experience: I had a last minute change of flight and Waqar handled it really efficiently

Fantastic experience: very supportive team!

Fantastic experience: Matthew did a fantastic job for us, the OPF, this morning. At the last minute, he secured a replacement air ticket for a keynote speaker which means he can attend our conference next week in Johannesburg. Many thanks Matthew for resolving this problem so quickly and professionally - much appreciated!

Fantastic experience: Was a key customer of this company, and visited their head office in Manchester and London. Highly professional, organised with great team leaders and sales staff and listened to any issues. They helped me improve service to my internal stakeholders.

Negative experience: Never had a worse experience with a travel booking company than DiversityTravel.. horrible communication via email and phone

Negative experience: Had to get in contact 5 times to finally get a response. Disappointing customer service, no communication to tell me if they needed more information or any form of an update. Nobody seems to know what’s going on.

Negative experience: They’re not only slow to reply to emails and phone calls but also slow to book your flights. I do NOT recommend working with them.

Negative experience: Poor and slow communication, only replying to parts of emails and taking over a week to respond, which by then flight costs have naturally increased. Staff were also curt on the phone.

Negative experience: Terrible service, never a response, takes about 50 emails to finalise a reservation over several weeks. Worse than the previous version, which was called Key travel.

Negative experience: Have to use this company because of university policies. Unfortunately the website is really slow, clunky and out of date - nowhere near as smooth as the mainstream operators.

Negative experience: What a terrible service. Try changing a flight with them - you will be on the phone in mystery waiting lines for HOURS. I can't see what value this "service" adds to any university and our travel needs. I could have dealt with any airline in the world myself three times over in the time it took to get help from Diversity. The many workers I spoke to confirm during the conversation that they are temp workers and largely inexperienced.

Negative experience: Terrible and sluggish service. slow communication. poor customer support. My university has recently changed its travel partner to DiversityTravel. now It takes days or weeks to get a response and get things done in the middle of the booking process. I need to apply for visa but I am still waiting for a response to my last correspondence. moreover, their responses are incomplete. sorry to say this. But, I wouldn't recommend this service to anyone.

Negative experience: The worst travel agent ever, a lot of travel booking delays and irresponsive. I had to deal with them 5 times and all of these times they caused me delays on my travel, plans even when they know that their delays cost me money. YOU should never deal with such a company.

Negative experience: My university requires us to use this agency to book travel as policy. However they are extremely expensive (for example their flights are 800 pounds more expensive than what I could book myself, for identical flights!) and they are slow. I have been emailing and calling for over a week, and provided all details needed for each booking (flights down to the flight numbers and phone numbers for the hotel and transfer service required) and they have yet to respond to me, nevermind book anything. I'm supposed to be traveling in a week, and it's a long weekend now so the next available working day they have to deal with my request will be four days prior to when I need to travel. Extremely expensive AND stressful on top of it all.

Negative experience: Regrettably, our university uses this travel agent but they take ages to respond to emails, by which time the availability of flights are limited and more expensive. Ringing them appears to be the only way to get a response but be prepared hang on for 30 mins or more as they are very busy. However, once the phone was answered, Alison (Manchester branch) was helpful, friendly and efficient.

Fantastic experience: Having read all the negative reviews I noticed that they are all referring to a time when travel was returning after lockdown. I have been using Diversity travel for 5 years and have always been very happy with the service they provide. The quotes are very competitive and they give me access to fares I could not obtain elsewhere. They respond quickly and the quotes provide sensible options across different price points. The staff are knowledgeable, professional and I find them a pleasure to deal with.

Fantastic experience: Great organisation, lovely people!

Fantastic experience: Had the pleasure of booking my travel through Diversity, including a complicated, last minute visa application which they handled faultlessly. Really impressed with the service offered. #travelagent #businessvisa

Fantastic experience: Spoke with Dan on the phone for some travel and visa advice during Covid-19. He was really helpful, understanding and informative. Would really recommend! :)

Fantastic experience: Good for hotel booking for quarantine , when you come uk from red list countries,due to covid-19 pandemic

Fantastic experience: Extremely helpful

Fantastic experience: Worked with these guys for over six months, and can't rate the team at Diversity highly enough. We use them for all of our travel at our company.

Negative experience: I am a scholar from a UK scholarship and I had booked a ticket that I had to change and Diversity sent me a quote which I accepted and payed immediately and three days later they made me pay 3 times the amount that they originally quoted because the airline changed the fare. As far as I am concerned, when you pay to an agency a fee, it should be guarenteed and not changed by the internal inefficiency of the agency. Why should I be paying for a mistake that I didn't make? I was really happy with their services at the begining but how they managed this situation gives me a lot to think and I am really disappointed and feel deceived. Just to state this in all the possible spaces I can.

Negative experience: Probably the worst ever travel booking company ever? Bought about £500 worth of travel tickets for various projects but manager didn't know if we were being sent a collection reference number or if the tickets were being mailed to our institution. ... Turns out they were being mailed, without being tracked, and tickets got lost. Finally, on the back of this, a friend did a price comparison with other travel agency and turns out diversity prices are more often than not more expensive than anyone else. Not to mention a £6.50 fee for every single booking.

Fantastic experience: Bright office with lovely staff