
White Magic Travels

Information about White Magic Travels
Opening hours
- Monday: 8:00 AM – 12:00 AM
- Tuesday: 8:00 AM – 12:00 AM
- Wednesday: 8:00 AM – 12:00 AM
- Thursday: 8:00 AM – 12:00 AM
- Friday: 8:00 AM – 12:00 AM
- Saturday: 8:00 AM – 12:00 AM
- Sunday: 8:00 AM – 12:00 AM
Discover unbeatable deals on Flights, Packages, Hotels, Cruises, and more at White Magic Travels, your ultimate travel companion. As experts in the industry, we prioritize your satisfaction by delivering exceptional value for every penny spent. Recognized as a trusted name, we guarantee top-notch customer service.
Located in Milton Keynes, U.K., our services extend far beyond this city's boundaries, serving clients throughout the entire U.K. Whether you're heading to the captivating United States, diverse Africa, vibrant India, enchanting Pakistan, breathtaking Australia, mesmerizing Far East, or captivating China, we specialize in securing the best deals for flights, hotels, cruises, and packages!
Our comment from TraTraTravel UK about White Magic Travels:
White Magic Travels is a renowned travel agency in the United Kingdom, celebrated for its exceptional customer service and commitment to client satisfaction. Many clients have shared their positive experiences, highlighting the dedication and professionalism of the staff, particularly representatives like Eddi, Nathan, Rebecca, and Rachel. They have been described as patient, knowledgeable, and thoroughly helpful throughout the booking process.
Key strengths of White Magic Travels include:
- A friendly and efficient service, with staff willing to go above and beyond to accommodate customer needs.
- Expertise in providing a variety of flight options tailored to individual preferences.
- The ability to find competitive pricing, often securing the best deals in the market.
- A responsive communication style, ensuring that inquiries are addressed swiftly and completely.
- Patience and understanding, especially noted for assisting customers who may have specific requirements or concerns.
While the majority of reviews are overwhelmingly positive, there are occasional concerns regarding pricing discrepancies and refund processes. Some customers have reported challenges when attempting to retrieve refunds which may detract slightly from an otherwise stellar reputation.
Despite these isolated instances, White Magic Travels is highly recommended for anyone seeking personalized service and excellent travel solutions. With a proven track record of satisfied customers, the agency is a reliable choice for your travel planning needs.
White Magic Travels: Reviews
Fantastic experience: I cannot speak too highly about the way Eddi was so patient with me in when finding a flight that ticked all the boxes for me and also when I had to make thepayment for the flight. Thanks Eddi !!
Positive experience: Nathan has given me a very sufficient choices of flights to my needs. He has presented the most compelling options on my travel. I would recommended this travel agency to my family and friends. Although the luggage allowance is only 23 kgs. But it’s still worth the trip.
Fantastic experience: I had a fantastic experience booking my flight with Rebecca from Magic Travel. From the moment I reached out, she was incredibly attentive and knowledgeable. Rebecca took the time to understand my travel preferences and worked diligently to find the best options for my itinerary. She provided detailed information on different flight times, layover options, and pricing, making the decision process easy and informed. What impressed me most was her prompt communication and willingness to answer all my questions. She truly went above and beyond to ensure I was comfortable with my booking. Thanks to Rebecca, my travel plans are set, and I feel confident about my trip. I highly recommend Magic Travel and will definitely reach out to them for my future travel needs!
Fantastic experience: I can truly recommend whitemagic travel and I was lucky enough to have Rachel to help me .she was patient and understanding as I am a bit of a technophobe but she made it very easy for me to book the flights I wanted .She was kind and understanding and very patient I thank you Rachel and will always use you for any future travel needs ..
Fantastic experience: Excellent service, friendly and efficient. Rebecca went above and beyond to help....
Fantastic experience: Rachel was very helpful in arranging flights for me, explaining the processes along the way.
Fantastic experience: Absolutely fantastic! we booked through Raven and he was brilliant! he found the best prices for us and was super helpful with accommodating all our needs ! Would 100% recommend going through White Magic Travels when looking for your flights!
Fantastic experience: I always wait to get what I paid for before leaving a review and in this case I can confirm that all is good with White Travel. Rebecca was very helpful along the whole booking process and was kind and patient to accommodate all the conditions we had to satisfy and offered us with all the options we can choose from. Great Service
Fantastic experience: fantastic service quick and easy very helpful too - this chap needs a pay rise
Fantastic experience: Very happy with the attention from the white magic travels team especially mark. Who was very patient.
Fantastic experience: The best and easiest time I have ever had buying a flight to nz thanks to mark he went out of his way to make sure I got the best fight at a great price thanks mark I will use you and white magic travels every time from now on
Fantastic experience: We just booked a flight to sydney for my wife and rebecca could not have done anything more for us including wheelchair assistance made everything easy thanky you Rebecca
Fantastic experience: Thank you Nathan for all your amazing help, kindness, patience and care. Your service was 5 star and you will be highly recommended. Thanks again. Sabina and Steve
Fantastic experience: The best priced fares and treat u like a family and excellent customer service .. treat u like a part of their family. Buy with confidence and Alwin is patient , understanding and it’s his mission to support u and get u the best priced tickets
Fantastic experience: Nathan was incredibly helpful, and a pleasure to deal with. He sorted everything and made sure we have the best price, removing all the stress from booking long haul flights. I will definitely be using white magic travels and, especially Nathan in the future.
Fantastic experience: Nathan was a great help and talked me through all my options and made sure I knew what was included. He gave me a great deal and kept me updated on new and upcoming information. Thank you so much !!
Fantastic experience: This is my first time using White Magic Travels Agency, first time ever booking a ticket myself and let me just say Nathan made it so smooth and easy for me although i probably ask a thousand questions he didnt break really happy about my experience and im definitely using him for future bookings
Fantastic experience: Rachel deserves five stars for her patience and dedication to her job. Excellent service. Thank you Rachel.
Fantastic experience: It was a great , seamless experience with White magic travels . Nathan was excellent at finding options and being flexible about the many changes .
Fantastic experience: Rebecca helped me find a flight that suited me and everything I needed for a comfortable,stress free journey to Australia. Thank you Rebecca you went above and beyond to find what I wanted for this trip. Highly recommend white Magic Travels
Fantastic experience: Having used This company before I decided to use them again. Mark was very helpful with my booking and would use his firm again. Thanks again Mark for all your help
Fantastic experience: Excellent service from Rebecca. She couldn't do enough to make the booking of our flights more straight forward. It made my experience so much easier. Thank you Rebecca and White Magic for all your help.
Fantastic experience: Mark good explanation with great costumer handling
Fantastic experience: Nathan was very helpful, responsive and efficient. Great service!
Fantastic experience: Hi I would like to congratulate Rebecca on the superb customer service she has provided me when booking flights recently to Texas and Orlando for me and my family. Throughout the process not only did she find me the best route and the best price available but she was so informative and punctual at answering all my questions and it was a pleasure to deal with her. I will certainly be using Rebecca and White Magic again when booking future flights abroad. Thankyou again for a great service
Fantastic experience: Rebecca Stevens arranged my flight tickets to Australia. She kept me updated about the flights all the time , and made purchasing the tickets very easy. I would fully recommend purchasing flights tickets through Rebecca Stevens.
Fantastic experience: I hadn't heard of White Magic Travels (Travel Agency) but found them through Kayak. I was pleasantly surprised to come across Nathan Andrews who helped me find flights to the Caribbean that weren't showing on my searches. He was quick and efficient in finding what I required and found him very helpful and accommodating. I'd recommend his services to anyone wishing to travel and I'm sure you'll be as pleased as I am with his service.
Fantastic experience: Rachel was absolutely fantastic Really helpful
Fantastic experience: Excellent service, Great price for my ticket to South Africa thanks to Rachel Roberts so Professional .Thank you again!
Fantastic experience: Have had a very positive experience with White Magic Travels & their representative Rebecca. Polite and professional, she has handled our flight details very well & kept us informed at all times. Many thanks.
Fantastic experience: Booked my flights to Australia with Rachel at White Magic Travel , Rachel managed to obtain business class flights which suited my time frame and at a very reasonable price! Overall i was very impressed.
Fantastic experience: Rachel was amazing in getting me the best value tickets to my destinations. I used her service multiple times and she got me the best deal on all of them.
Fantastic experience: Mark gave me excellent service, very polite and helpful. Definitely book next time. Thank you.
Fantastic experience: Really helpful, polite and efficient call handlers. Competitive prices. Would recommend!
Positive experience: Rebecca was very helpful, efficient and polite. Would recommend
Negative experience: They are quick to get your money but can't refund back. My boyfriend still waiting for the refund. The manager promise him to pay back at the end of the day but still can't get the money. Please don't book with them.
Dear Joelle Sompo,We have thoroughly reviewed our records, and we couldn't locate any bookings under your name.To assist you further, we kindly request that you reach out to us directly via phone at 020 3137 3082 or email us at [email protected] with the details of your booking. Our team is committed to ensuring customer satisfaction and will do our utmost to address any concerns you may have.We look forward to the opportunity to assist you further.Best regards,Customer Care TeamWhite Magic Travels
Fantastic experience: Great service thanks
Fantastic experience: Mark helped me find a great flight at a great price. Highly recommended!!!
Fantastic experience: I use them for all my travel.Jason has been very obliging and goes out of his way to help.
Fantastic experience: Thank you very much Rachel R. You made my booking so much easier in spite of my deafness by communicating in Whatsapp on a business line. So much appreciated for your patience. O
Negative experience: might be a scam
Dear Sam,Thank you for your valuable feedback. At White Magic Travels, we prioritise the financial security of our customers and take pride in our ATOL protection and Travel Trust Association membership. This guarantees that you can trust us with your travel plans while ensuring your financial protection. If you have any queries or concerns, please reach out to us. We are committed to providing you with exceptional service and ensuring your satisfaction.
Negative experience: They are thief's. They tell lies about the flights. All they want is your money.
Dear Rousell,We are sorry to hear about your negative experience with White Magic Travels. We take customer feedback seriously, and we apologize for any inconvenience caused. It is not our intention to mislead our customers.If you could provide us with more specific details regarding your complaint, we would appreciate the opportunity to investigate the issue further and address your concerns. Our aim is to provide excellent service and ensure customer satisfaction.Please feel free to reach out to our customer support team so that we can assist you in resolving this matter. Best regards,Team White Magic Travels
Positive experience: Good prompt service from Mark very polite
Hello Linnett,Thank you for taking the time to leave us a positive 5-star review! We're glad to hear that you received good and prompt service from Mark at White Magic Travels.If you have any more travel plans or questions in the future, please know that we're here to assist you. Safe travels and best regards!Warm regards,Customer Care ManagerWhite Magic Travels
Positive experience: Great service thanks Marvin for all your help.
Dear Stephen,Thank you for leaving us a fantastic 5-star review! We're delighted to hear that you had a great experience with White Magic Travels. Marvin is a valued member of our team, and we're glad he could assist you. If you ever need further assistance or have any questions, feel free to reach out. We're here to make your travel experiences exceptional.Best regards,White Magic Travels
Negative experience: I have been trying to get a refund for flights cancelled by the airline for over a year from this company. They do not respond to emails or call you back. Very poor service.
Dear Emily,We apologize for the delay in processing your refund request and any inconvenience it may have caused you. We understand that this has been a frustrating experience, and we want to assure you that we take all customer complaints seriously.As we discussed during our conversation, we have provided you with the Airline reference number so that you can verify the amount of refund we have received from the airline. We have already offered you a refund over the phone, and we regret that it did not meet your expectations.We would like to clarify that the delay in processing your refund was not due to lack of effort from our end, but because we were awaiting your approval to proceed with the refund process. We apologize for any confusion this may have caused.We appreciate your patience and understanding as we work to resolve your refund request. Please do not hesitate to contact us if you have any further queries or concerns. We are always here to assist you.Sincerely,White Magic Travels
Negative experience: Ridiculous...Click bait pricing. Website said £401..Nice.. spoke to a lady called Charlotte who then said it was just a promotional price and all the seats had been booked...Real price £840 something. Steer clear.
Dear Dahlia,We apologise for any confusion caused. The promotional prices are a limited-time offer and are subject to availability, and unfortunately, all the available seats were booked by the time you contacted us. We understand your disappointment with the price difference, and we appreciate your feedback. If there's anything else we can assist you with, please don't hesitate to reach out to us directly.Best regards,Customer CareWhite Magic Travels
Negative experience: Company very un cooperative when something went wrong. Trusted them when they booked us into a 5 star hotel which turned to be a nightmare and had to move after one night. More like a 2 star with half built building sites across verandah and musty , dirty rooms. Water in corridors which was very dangerous. Agent admitted that a previous client had refused to give a review on it.Had to pay all over again for new hotel and transport. No compensation for ant extra expense, even taxi fares! Reason that I went to a Travel Agent instead if doing it myself as I thought they will sort all the issues out, a very expensive trip that went extremely bad
Dear Choo,Thank you for sharing your concerns regarding your recent experience with White Magic Travels. We understand your frustration, and we have conducted an investigation with the hotel regarding your booking.According to the information provided by the hotel, it appears that there are some discrepancies between your account and the hotel's response. They have clarified that you initially booked a room for 6 nights but checked out after 1 night. Additionally, the hotel states that they offered an upgrade to address your concerns about the room. They also mentioned that two of the three photos you attached are not from their property.Considering the hotel's response and the terms of your original booking, they have indicated that a non-refundable cancellation fee was applied. We apologize if this outcome was not what you expected, and we regret any inconvenience caused.We understand that your experience did not meet your expectations, and we apologize for any disappointment you may have encountered. We take customer feedback seriously and strive to improve our services based on valuable insights like yours.If you have any further questions or require additional information, please don't hesitate to contact us directly. We appreciate your understanding, and we hope to have the opportunity to serve you better in the future.Customer CareWhite Magic Travels
Negative experience: Do not waste your time thinking you will get the low prices displayed on their website offered, it will be minimum 3-4 times more once quoted. There is no valid reason for such a high difference in price, when you look at flight comparators it's much less than what they quote. I think this is pure greed. Don't waste your time.
Dear Sabia,We apologize for any inconvenience or frustration you experienced during your interaction with White Magic Travels. We take customer feedback seriously, and we appreciate you bringing this matter to our attention.We understand that pricing is an important factor when considering travel options, and we strive to provide accurate and competitive prices to our customers. We apologize if there was a discrepancy between the prices displayed on our website and the quotes provided to you. We would like to investigate this further to understand the specific details of your situation and address any issues accordingly.Please reach out to our customer service department at 02031373082 with the details of your inquiry. We are committed to resolving this matter and ensuring your satisfaction.Thank you for bringing this to our attention, and we apologize for any inconvenience caused. We value your feedback and will take the necessary steps to improve our services.Best regards,Team White Magic Travels
Fantastic experience: Many thanks to Mark and Nathan for their time in sorting out our various flight. They worked really hard and we will definitely be using them again
Fantastic experience: very friendly and helpful staff
Fantastic experience: Rachel was very helpful, friendly and have great customer service skills. The experience was very easy and good. And am sure to recommend White Magic travels to others.
Fantastic experience: Rachel has been the best and help me with everything I needed and know questions were too much for her to answer she is a very nice person
Hello Bobby,Thank you for taking the time to leave us a 5-star review! We appreciate your feedback.We're glad to hear that Mark provided you with a nice experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to make your travel experiences as pleasant as possible.Safe travels and best regards,Customer Care ManagerWhite Magic Travels
Fantastic experience: The customer service from Rebecca went above and beyond constantly keeping me informed and uptodate can't sing Rebecca's praises high enough
Fantastic experience: Mark was extremely helpful at all times
Hello Sharon,Thank you for sharing your fantastic 5-star review!Providing exceptional assistance is at the heart of what we do, and we're glad that Mark was able to be extremely helpful to you throughout your interaction with us.If you ever need any further help or are ready to plan your next adventure, please don't hesitate to get in touch. We're here to ensure your travel experiences remain top-notch.Wishing you wonderful journeys ahead!Best regards,Customer Care ManagerWhite Magic Travels
Fantastic experience: Charlotte was extremely helpful and followed up the next day to inform me that she has sent my e-ticket via email. I would definitely use again. Thank you Charlotte for making my booking very easy and for all your help.
Hello Karen,Thank you for leaving us a wonderful 5-star review! It's fantastic to know that Charlotte's assistance was extremely helpful and that she went the extra mile by following up and ensuring you received your e-ticket promptly. We understand the importance of a seamless booking process, and we're delighted that Charlotte made it easy for you.Your kind words and your willingness to use our services again mean a lot to us. If you have any future travel plans or questions, please don't hesitate to reach out. We're here to continue providing you with excellent service and memorable travel experiences.Wishing you amazing journeys ahead!Best regards,Customer Care ManagerWhite Magic Travels
Fantastic experience: Mark was very patient, he helped us to book some great flights to Malaysia. He is very knowledgeable answered all our queries clearly. Very pleasant experience and will definitely call next time we want flights.
Hello David,Thank you for sharing your excellent 5-star review! We're delighted to hear about your positive experience with Mark at White Magic Travels.Patience and knowledge are key elements in providing top-notch service, and we're glad to know that Mark exemplified these qualities.We appreciate your kind words and your intention to choose us for your future flight needs. Should you have more travel plans or questions in the future, please know that we're here to help.Wishing you incredible journeys to Malaysia and beyond!Best regards,Customer Care ManagerWhite Magic Travels
Fantastic experience: Very happy with white magic travel...their consultant Rebecca was professional, knowledgeable, and happy to help with my travel requirements. Would be happy to use again in the future, and would recommend their services to friends and family.
Hello Garth,Thank you for sharing your wonderful 5-star review! It's fantastic to know that Rebecca's professionalism, knowledge, and willingness to assist made a positive impact on your travel planning. We appreciate your kind words and your willingness to recommend our services to your friends and family.If you ever have more travel needs in the future or need assistance, please know that we're here to help. Wishing you memorable journeys ahead and many more great travel experiences!Best regards,Customer Care ManagerWhite Magic Travels
Fantastic experience: I recommend White Magic Travel service. Specially Mark, who has been a very professional in finding me the best deal out there, while being helpful and answering every question I had. Thank you Mark! Will definitely use White Magic services again.
Dear Faduma,Thank you for your fantastic 5-star review of White Magic Travels! We're delighted that our service, especially Mark's professionalism, impressed you. He takes great pride in finding the best deals and providing helpful assistance.We sincerely appreciate your recommendation and look forward to serving you again in the future. Whether it's flights, vacations, or any other travel needs, remember that White Magic Travels is here to make your journey memorable.Thank you again for choosing us; we can't wait to welcome you back!Best regards,White Magic Travels
Fantastic experience: Mark was very polite, patients and professional in dealing with our requirements. I have been using White Magic for many year because they always find the ticket I need at good price. They spend time to search for the best deal.
Hello Carmen,Thank you for sharing your wonderful 5-star review! We greatly appreciate your continued trust in White Magic Travels and your kind words about Mark's assistance.Your loyalty over the years means a lot to us, and we're here to keep delivering excellent service and competitive prices for your future travel plans. If you need any further assistance or have questions, please don't hesitate to reach out.Wishing you fantastic journeys ahead!Best regards,Customer Care ManagerWhite Magic Travels
Fantastic experience: Mark was very helpful and patient can't praise enough.
Dear John,Thank you for leaving us a fantastic 5-star review! We greatly appreciate your feedback about your experience with White Magic Travels.We're pleased to know that Mark's assistance was helpful and that his patience made a positive impact. We take pride in providing top-notch service to our customers, and we're delighted that Mark's efforts were worthy of praise.Your satisfaction is our priority, and we're grateful for your kind words. If there's anything else we can assist you with in the future, please don't hesitate to reach out.Once again, thank you for choosing White Magic Travels!Best regards,White Magic Travels
Fantastic experience: Helpful as always. Highly recommended.
Thank you, Andy! We're delighted to hear that you found our service helpful. Your recommendation means a lot to us. We'll always be here to assist you with your travel needs. Looking forward to serving you again!Best regards,White Magic Travels
Fantastic experience: I have been very impressed with White Magic Travels. They respond quickly and resolve issues without any drama. I have been dealing with Austin and have found him to be polite, patient, and extremely helpful. I would recommend this company if you need efficient and effective help with flights, ask for Austin.
Dear Diane,Thank you for your glowing 5-star review of White Magic Travels! We are pleased to hear that our professionalism has left a positive impression on you. Austin, our dedicated team member, is delighted to have been of assistance with his polite, patient, and helpful service.Your recommendation means the world to us! For all your future travel needs, remember that White Magic Travels is here to provide exceptional service.Best regards,Team White Magic Travels
Fantastic experience: Thanks and good service mark
Fantastic experience: I would like to give Mark at White Magic Travel a big thanks for helping to get me the flights that l needed . Mark spent a lot of time looking for the best deal for me and l would book with him again
Dear James,Thank you for your generous 5-star review of White Magic Travels! We're delighted that Mark was able to assist you in finding the flights you needed. Our team takes pride in dedicating time to ensure the best deals for our clients.We truly appreciate your kind words and look forward to serving you again. Should you have any future travel plans, don't hesitate to reach out to Mark or any member of our team. We're here to provide exceptional service and make your travel experience memorable.Best regards,Team White Magic Travels
Fantastic experience: Mark was very helpful. Phoned me back when I got cut off. Was very patient and kind. Waited while we had problems. Would recommend him :)
Dear Melissa,Thank you so much for your wonderful 5-star review! We're glad to hear that Mark provided you with such helpful and patient assistance. Our team at White Magic Travels strives to go above and beyond to ensure a smooth experience for our customers.It's fantastic to know that Mark's dedication and kindness left a positive impression on you. We truly appreciate your recommendation and look forward to serving you again in the future.Safe travels and thank you for choosing White Magic Travels!Best regards,Team White Magic Travels
Fantastic experience: I've booked many trips with Austin now and I can say I will not be going anywhere else for my bookings. Always working to give me the best deals and always maintaining contact throughout the day. I'm currently in Croatia and he's checked in on us three times to ensure all transfers and hotels have been correct and that the trip is going fine. Even any issues that did arise, he quickly sorted from his end so all we had to do is enjoy the holiday. 5* service is an understatement
Dear Paul,Thank you so much for your amazing 5-star review of White Magic Travels. We are truly grateful for your continued trust and support!We are glad to hear that Austin went above and beyond to check in on you during your trip to Croatia. Your satisfaction and peace of mind are of utmost importance to us, and we're pleased that Austin's proactive approach ensured that your transfers, hotels, and overall trip experience went smoothly. Resolving any issues promptly from our end allowed you to focus solely on enjoying your holiday, and we're glad we could contribute to that.Providing 5-star service is our standard, but knowing that you feel it is an understatement truly motivates us to continuously strive for excellence.Thank you once again for choosing White Magic Travels and for your wonderful review. We value your continued loyalty, and we can't wait to assist you with many more amazing trips in the future!Warm Regards,White Magic Travels
Fantastic experience: The most amazing service from White Magic. Mark is a pleasure to deal with always prompt and kind. Great company who I would recommend highly for anyone to use.
Dear Sara,Thank you for your wonderful 5-star review of White Magic Travels! We're pleased to hear that you had an amazing experience with our service. Mark is indeed a pleasure to work with, and we're delighted to have him on our team.Your kind words and recommendation mean a lot to us. Whether it's for flights, vacations, or any travel needs, we're here to provide top-notch service. Don't hesitate to reach out for any future travel plans, and we look forward to serving you again!Best regards,Team White Magic Travels
Fantastic experience: Great service from mark top guy
Dear Starbwoy,Thank you for your outstanding 5-star review of White Magic Travels! We truly appreciate your kind words and are delighted to hear that you had a great experience with our service.As one of our valued customers, your satisfaction is our top priority. We'll continue to provide excellent service and assistance for all your travel needs.Thank you once again for choosing White Magic Travels. We can't wait to assist you on your future journeys!Best regards,White Magic Travels
Fantastic experience: Amazing service I was searching online and I couldn’t get any booking that comes with baggage allowance and Mark found me a fantastic deal with a baggage allowance of 23k and a checking bag thank you so much my problem solved
Dear Queenie,Thank you for your fantastic 5-star review of White Magic Travels. We greatly appreciate your kind words and feedback!We're pleased to hear that Mark provided you with amazing service and was able to find you a fantastic deal that includes a baggage allowance of 23 kg. Solving your problem and meeting your specific needs is what we strive for, and we're delighted that Mark delivered on these fronts.Thank you once again for choosing White Magic Travels and for your kind review. We value your support and look forward to serving you with excellence in the future.Warm regards,White Magic Travels
Fantastic experience: Really good service from Jason at White Magic Travels. Responded quickly and accurately to my request for flights to Australia coming back with variants that would meet my needs but reduce cost. Also dealing with changes via whats-app proved really effective.
Dear Rob,Thank you for leaving us a fantastic 5-star review!We're glad to hear that Jason provided you with really good service and that he responded promptly and accurately to your flight requests. We're glad that Jason's effort to find suitable options while reducing costs was beneficial for you.At White Magic Travels, we strive to provide seamless and efficient service across all communication channels.Thank you once again for choosing White Magic Travels! If there's anything else we can assist you with in the future, please feel free to reach out.Best regards,White Magic Travels
Fantastic experience: I spoke to Mark, he was polite, very helpful and charming and got me the perfect flights . I had specific requests about duration, stop overs and dates. He got them all for me. It was a pleasure to have him arrange my trip. This was not the first time I have used White Magic and it won’t be the last
Dear Tina,Thank you so much for leaving us a wonderful 5-star review. We are truly grateful for your continued trust and support in White Magic Travels!We're delighted to hear about your positive experience speaking with Mark, one of our dedicated travel experts. Politeness, helpfulness, and charm are qualities we value in our team, and we're glad that Mark demonstrated these attributes while assisting you. It's fantastic to know that he was able to find the perfect flights for you, taking into account your specific requests regarding duration, stopovers, and dates.If there's anything else we can assist you with or if you have any further travel plans, please don't hesitate to reach out. We're here to ensure your future trips are just as enjoyable and hassle-free.We look forward to serving you with excellence for many more trips to come!Best regards,White Magic Travels
Fantastic experience: i was looking for cheap flights to Australia to go and see my son, with a sensible stop over and found White Magic Travels on line....I contacted them and spoke to an incredibly helpful lady Rebecca Stevens. She found me what I wanted, and was extremely helpful throughout, and always rang me back when she said she would..a rarity in this day and age. Now i'm looking forward to my holiday with a bit of extra spending money! thanks Rebecca
Dear Valued Customer,Thank you so much for sharing your wonderful 5-star experience with White Magic Travels! We're absolutely delighted to hear that we could assist you in finding cheap flights to Australia for your visit to see your son.Rebecca is indeed an invaluable member of our team, and we're happy that she provided you with exceptional service. It's heartwarming to know that she was incredibly helpful throughout the process and ensured that your travel arrangements met your preferences.We take pride in our commitment to excellent customer service, and we're glad to have exceeded your expectations. Your kind words motivate us to continue delivering top-notch service to all our customers.Have an amazing holiday in Australia, and we hope you enjoy your time with your son. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Wishing you a memorable trip with plenty of extra spending money!Thanks again for choosing White Magic Travels.Best regards,Team White Magic Travels
Fantastic experience: Rebecca book my ticket she is brilliant.
Dear Suky, Thank you for your wonderful 5-star review of White Magic Travels! We appreciate your kind words about Rebecca. We're glad that she provided you with brilliant service.Thank you once again for choosing White Magic Travels. We value your support and look forward to serving you with excellence in the future. Safe and happy travels!Warm regards,White Magic Travels
Fantastic experience: This was very helpful company and Charlotte who dealt with me was very kind and helpfull
Dear Paul,Thank you for your wonderful 5-star review! We're delighted to hear that you found White Magic Travels to be helpful, and we greatly appreciate your kind words about Charlotte's assistance. If you ever need further help with your travel plans, don't hesitate to reach out. We're here to make your journeys seamless and enjoyable.Thanks again for choosing White Magic Travels!Best regards,Team White Magic Travels
Fantastic experience: Alex from white magic travels sorted my flights to Australia, got me a great deal, took the time to find the best price... I highly recommend, alex is a credit to your company. Thank you.
Dear Anita,Thank you for taking the time to share your positive experience with us! We're pleased to hear that Alex from our team was able to assist you in finding a great deal for your flights to Australia. We pride ourselves on providing exceptional service and ensuring our customers get the best prices possible. We'll make sure to pass along your kind words to Alex. If you have any more travel needs in the future, please don't hesitate to reach out. We appreciate your recommendation!Best regards,Team White Magic Travels
Positive experience: I had a very good experience with white Magic Travels , they were very fast with their response
Dear Jacqueline,Thank you for sharing your positive experience with White Magic Travels! We're glad to hear that our team was able to provide you with a fast response. We strive to be prompt in addressing our customers' inquiries and ensuring a smooth booking process. If there's anything else we can assist you with in the future, please feel free to reach out. We appreciate your feedback and hope to serve you again soon.Best regards,Team White Magic Travels
Fantastic experience: We had amazing holidays nice and relaxing, superb services provided by Austin all the way through the holidays and had great fun.
Dear Angad,Thank you so much for taking the time to share your fantastic experience with us! We are glad to hear that you had an amazing and relaxing holiday with White Magic Travels.Austin, our dedicated team member, is overjoyed to know that his services were able to provide you with superb assistance throughout your entire trip. We firmly believe in going above and beyond to ensure our customers have a truly memorable time, and it seems like Austin succeeded in doing just that!It brings us immense joy to know that you had great fun during your holiday.Once again, thank you for choosing White Magic Travels. We hope to have the pleasure of serving you again in the future, so we can continue to puzzle you with more incredible adventures and bursts of excitement!Warm regards,Team White Magic Travels
Fantastic experience: Harry was very patient thoroughly explained all I needed to so and helped me throught out the process,was kind and Has good customer service. it was pretty straightforward
Dear Plantini,Thank you for taking the time to write such a positive review of our services. We are delighted to hear that Harry was able to provide you with the assistance you needed, and that you had a great experience with our company in booking your flight tickets.We are committed to providing our clients with the best cost on flight tickets, and it is wonderful to hear that we were able to offer you competitive pricing. We also take pride in offering excellent customer service, and we are glad to hear that Harry was able to help you in a patient and thorough manner.Once again, thank you for your valuable feedback, and we look forward to providing you with exceptional service in the future.Warm Regards,White Magic Travels
Fantastic experience: I had a great experience with them, Robin and others on the team helped me. I like that they do a lot of communication outside of business hours on WhatsApp and they work really hard to get everything done. I also liked that you can pay and instalments which is really useful. I find being able to talk on WhatsApp really good for me because I'm disabled and I find that type of communication easiest. They were very friendly and really helpful and helped me find really good deals. Even though I was quite a difficult customer. They stayed very calm and I'm really glad I went with them.
Fantastic experience: I read the reviews and, based on these, I booked two business class tickets to see my son and his family in New Zealand. I'm in a wheelchair because I'm tetraplegic. I was so grateful to have Sam sorting it out for me. He was so patient with me and nothing was too much trouble for him. He even booked assistance for us at Heathrow. Would I book with White Magic Travel again? In a heartbeat. Thank you Sam .
Fantastic experience: Myra was a star, she booked my flight smooth and efficiently, I will certainly book with Myra of White Magic Travels again.
Fantastic experience: Looking for a good flight... This is your best place 100percent great service
Fantastic experience: I've used this travel agent before the pandemic and I must say that they still try their utmost to get you a reasonable flight deal. I spoke to a representative by the name of Myra who was very helpful and patient whilst searching for the best option for me
Fantastic experience: Upgraded my flight tickets to business class at an unbelievable discount by a travel consultant at White Magic Travels...
Fantastic experience: Feeling very confused after the death of my brother, I asked Myra to sort out a return trip to the USA within less than 48 hours. With the patience of a saint and very sensitively she came up trumps. I am truly thankful and would highly recommend this company.
Fantastic experience: I've booked many times with White Magic Travels over the years and have always had the pleasure of dealing with Roger. Roger is a courteous and reliable gentleman who always comes up trumps. Thanks Roger
Fantastic experience: Good
Fantastic experience: Very helpful and friendly
Fantastic experience: Jason was a very helpful employee. What a legend
Fantastic experience: Great service, rapid response, competitive pricing.
Negative experience: I don't appreciate getting a phone call at 11.30pm asking if I can pay £200 pounds of my flight
Dear Alan,We apologise for any inconvenience caused by the late phone call. It was not our intention to disturb you at such a late hour. Please rest assured that we will take measures to ensure that this does not happen again in the future.
Negative experience: Roger from white magic travels give me a price and asked me to pay as he would be unable to hold the seats at that prive for too lomg and that it would guarantee to reserve seats , waited couple of hours and had to chase for my invoice and tickets, to then be told there are no seats left at that price and to either pay extra or move my travel dates. Now I am Out of pocket to rebook ticket elsewhere until I get my refund which is between 7-10 days, so potentially I will end up paying more or lose seats altogether. Unless your seats are confirmed DO NOT USE this company. I also asked for email confirmation of the cancellation and the pic attached is all I received. Terrible service .
Positive experience: A great service, tickets and payment exalt with professionally and punctual. Had to prompt for further details regarding the airport safety guidelines and queries about a visa. But good overall.
Negative experience: Advertised enticing low prices but when you contact the company prices multiply by 3-4 times the advertised price! They then tell you you have a very special deal, budget fare, BRITISH AIRWAYS flights!!!!! Due to recent uncertainty to quarantine rules, my son was due to sing at Teenstock in Miami then return on 15 December to go straight to Edinburgh for first of 3 Scottish gigs, that coupled with his impending NAT5 exams and prelims we decided to cancel or even defer until May when he has been offered another opportunity to sing in Jupiter, Company refused us a refund and offered to transfer flights for well in excess of a further £1000! Avoid this company like a plague! We’ve learned a bitter lesson, if booking flights, defo best to book through British Airways or other airline direct! Please, please do not find yourself in my situation losing in excess of £2500!!!! We’re a hard working family therefore this has hit us hard. So very disappointed that there are such crooks in an industry where we innocently entrust our hard earned cash for what was potentially an exciting opportunity but due to unpredictable uosurge in Covid, we have lost the lot!!!
Fantastic experience: Positive: Professionalism
Fantastic experience: Simply amazing services
Positive experience: Due to good customer service and competitive prices
Negative experience: They won't give a refund
Negative experience: WHITE MAGIC, DON'T BOOK WITH THEM, THEY ARE THIEVES, WHAT THEY SAY ON THE WEBSITE POLICY, IS NOT WHAT THEY DO. THIEVES
Negative experience: When are you going to refund my money? It’s been over 5 months now. This is ridiculous and I can’t believe how fraud this company is. Whoever books their flight with this company please contact me so I can explain what they did in my situation. Shame on your team. You don’t deserve even 1 star but I had to post this otherwise you will keep fooling people.
Hello Ms. Durani,Hope you are keeping well & safe.We have checked and the refund has been processed in your account.Please feel free to call or email us with any queries.Assuring of our best services always.Best Regards,Customer Care TeamWhite Magic Travels
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