
Haji Tours

Information about Haji Tours
M19 3DL, Manchester
Opening hours
- Monday: 10:30 AM – 6:00 PM
- Tuesday: 10:30 AM – 6:00 PM
- Wednesday: 10:30 AM – 6:00 PM
- Thursday: 10:30 AM – 6:00 PM
- Friday: 10:30 AM – 6:00 PM
- Saturday: 10:30 AM – 6:00 PM
- Sunday: Closed
Welcome To Haji Tours!
Haji Tours is an established Hajj and Umrah travel agent with aprimary focus on a one-to-one personalised service that’s based on quality, trust and realistic expectations. Whether you choose a standard or a tailor-made luxury Hajj or Umrah package, our attention to detail remains the same for all of our customers, ensuring that your Hajj or Umrah experience is pleasantly memorable. Our Umrah and Hajjpackages are carefully designed to cater for the needs of budgetcustomers, as well as for executive class customers.
Our business has grown over the years not because of clever marketing tactics but purely through the high volume of referrals from existing customers. This in itself is a clear testimony to the excellent s
Our comment from TraTraTravel UK about Haji Tours:
Haji Tours is dedicated to providing exceptional services for Hajj and Umrah pilgrims, and many customers have expressed satisfaction with their overall experience. Most users commend the team for their strong support throughout the journey, highlighting the following key aspects:
- Customer Service: Many clients appreciate the personal attention and accessibility offered by the staff, especially Bhai Arif, who is noted for his dedication and problem-solving skills while dealing with unexpected issues.
- Visa and Booking Process: Users have reported swift visa processing and a seamless booking experience, making the initial setup easy and stress-free.
- Well-Organized Tours: Several reviews commend the quality of the tour guides and the organization of logistics, ensuring that travelers experience a fulfilling pilgrimage with minimal hassle.
- Memorable Experiences: Clients recall the positive emotional and spiritual experiences provided by Haji Tours, emphasizing the importance of professional and sensitive engagement during such significant religious commitments.
However, it is important to note that some clients have reported negative experiences, primarily concerning:
- Accommodation Issues: A few individuals have faced problems with last-minute changes to hotel reservations that did not meet their expectations.
- Communication Gaps: Some reviews highlight instances of poor communication regarding service changes or expectations, which led to dissatisfaction during the journeys.
- Mixed Feedback on Organization: While many found the service fantastic, others expressed concerns about overcrowding and inadequate arrangements in certain facilities.
Despite the varied experiences, Haji Tours remains a popular choice for many seeking pilgrimage services, with a strong base of satisfied customers who often recommend their services.
Haji Tours: Reviews
Fantastic experience: We are late in posting our review due to ill health however needed to add our review. Firstly, the Hajj journey is an extremely demanding experience on even the healthiest of people and therefore it is very easy to hold the operator to account for everything that perhaps doesn’t go as you expect, which is not necessarily fair. We went on Hajj this year and paid a fair price. Bhai Arif honoured all that had been agreed and extra, within the scope that was available to them. The support we received in getting our visa and biometrics sorted in less than a few days was way over and beyond what others would have done, so thank you. Hajj is a challenge in terms of physical, emotional and mental demands and there are lots of situations that are out of tour operators hands due to Saudi regulations, which can change on an hourly basis. Our personal experience of Haji Tours was positive as they took extremely good care of us from start to finish, and did whatever was in their control to enable us to fulfill our Hajj obligation as smoothly as possible. Even at Saudi airport, when we were departing, Bhai Arif went out of his way to deal with an issue that arose for us and got it resolved. Bhai Arif, thank you.
Fantastic experience: Made booking Umrah very easy! Kind and Friendly service and very responsive when it comes to asking questions or actioning a request. Would recommend to anyone looking for a respectable agency to book Umrah with.
Hi Umar, thanks for your generous review
Fantastic experience: Professional team . Got Saudi Visa in 20 Minutes. Really impressed by their service. Thanks Haji Tours
Hi, thankyou for your review glad we could help.
Positive experience: This was my first umrah and it was the most beautiful experience ever. The hotel in makkah le meridian towers was very good with shops and cafes inside the hotel. The guides and drivers were always on time. I got to see all the places in a week. Madinah was amazing, the hotel Durrat al Eiman was abit outdated and in the room things were breaking. Haji tours did offer us a room change but we already had our things out and were too tired for a room swap. The tour operators always made sure that we had no problem and made sure everything was going smoothly. Overall had the most amazing experience Alhamdulilah. Will definitely book umrah again with Haji Tours.
Hi, thankyou for your review we are really glad you had a wonderful umrah trip.
Fantastic experience: Excellent service, would recommend.
Hi, thankyou for your review really appreciated, we are glad you had a great umrah trip with your family.
Fantastic experience: Very good service and helpful staff
Thanks my brother
Fantastic experience: Amazing service. Would definitely recommend!!
Fantastic experience: I have recently come back from hajj.I had an brilliant experience with Haji tours and the price was really good compared to others, everything was taken care of,the tour guides and the staff they have in place in Saudi Arabia are really good.I have spoken to other hajji's who have paid more with other tour groups and have not had the same level of service eg when there was an issue in Makkah with the shuttle service Haji tours arranged and paid for everyone's taxis.I am grateful to haji Arif and the team for looking after us.
Thank you so much Najam bhai
Negative experience: My experience with this tour group for Hajj was extremely negative, and I would strongly advise against choosing them.
Dear Ms Sehar, we are really sorry to hear you are not happy kindly if you can let us know how we can improve our services? That might help us Thanks and regards Mohammad Arif
Fantastic experience: Great experience for hajj, if I was to go again would use same company.
Negative experience: I went with Haji Tours, and it was the worst experience. As someone in a wheelchair, I cannot recommend this group for individuals with disabilities. The overcrowding in Mina and during transportation was overwhelming. The entire trip was poorly managed. Whenever I think about my experience I feel very sad. Hajj should be a once-in-a-lifetime experience, but this group made it the opposite. I strongly advise against using Haji Tours.
Negative experience: This year, I went to Hajj with my wife and daughter. My wife uses a wheelchair, and it was the worst journey of our lives. There were no arrangements made for her before the travel. The tour said that going with a wheelchair will be very easy but when I came to Makkah it was very difficult to get near the Kaaba without access to lifts along the way. There was no guidance or help for my wife, and we had to either rely on ourselves or pay extra out of our own money to have someone push the wheelchair. In Mina, the camp was overcrowded. For example, It was supposed to accommodate 10 people, but the tour placed 35 people in one camp. Some people waited outside for 5 to 6 hours in the heat, including disabled individuals enduring 50-degree temperatures because there were no accommodations for them. The tour overcharged people, which is apparent from their poor management. Due to this, my wife became very ill. Others received the same service as us but paid half the price or even less. Especially in Mina, there was no management at all, and there was no one to ask for help if needed. Some people paid for Category B, expecting higher standard accommodation, but received Category C, leading to many arguments during our stay in the camps. The transportation was also overcrowded, with buses supposed to accommodate 50 people but double that capacity. Some people stood for 6 to 7 hours, leading some to become unconscious, while others had no choice but to walk to Arafat. They charged 9000 per person but provided no facilities to justify this payment. I would not recommend them if you want to go to Hajj. I wish I could give them 0 stars, but the lowest option is 1 star.
We Haji Tours are responsible for our services providing visa, Hotels as promised, Flights as promised, but in Saudi Arabia we pay to ministry of hajj for Mina Arafat food and camps also for transportation we do our best to get these services we work 24 hours with our guests, some time the authorities do mistakes which try to resolved with their support, but as far as the Mina camps there are no camps with 10 people sharing the smallest canes are 32 people Also in Haram we could not provide the lifts as this is not our responsibility nor anyone others there are escalators which everyone used Before going hajj we asked everyone if they need wheelchair attendant but Mr Zaheer you were agreed to push your self even we provide you attendant free of charge Rest this was your family and you need to care for them I am really feel sorry about your wife she is not well after hajj before going to hajj we clearly mentioned in our pre hajj seminar hajj is not easy lit of struggle Finally our package price was £9500 per person excluding qurbani and you paid us £9000 per person only the other people who paid less they were in sharing room bases not in private room Rest if you still have any issue you are welcome anytime Thanks and regards Mohammad Arif
Fantastic experience: Considering how big a job is to organise a trip for Hajj, I give top marks for the efforts and services through out. It went smooth and we had happy snd comfortable time through out. Yes there were few flaws or one can say few complains by some but they nothing compared to the fact that we were all going for such a big mission- Hajj, which engulfs a lot more than simply a trip or holiday. I say thank you to Haji Tour team and to the brilliant service by their food Dept, transport and of course the team leaders. In addition to that I feel Azizia hotel was very accommodating and should be changed to 3/4 star hotel. Thank you Hajji Tour, Levensulme !
Positive experience: I went on Hajj this year with my husband.. I can say I had best time.. Hajj is a struggle and may Allah swt accept our ibadaat. The group leaders were great.. They booked us for Riaz al Jannah .. the madina Hotel was standard.. meals were 3 times excellent. Train was brilliant going to Makkah. 5*Hotels we stayed 5 days was lovely it had shuttle buses going and coming. They helped out throughout.. Few days before Hajj days we went to Al Azizah which was shared . I was fine Alhamdolillah We stayed in Mina with the group ladies .. but was great.. no complain at all.. toilets were clean throughout. Leaders made sure we never walked too much ..we had transport.. they made sure we were cared ..they fed us well even in Mina 3 times Overall I totally give this group 10/10 Alhamdolillah like I said Hajj is struggle.. Allah swt called me to His House who am I to complain..❤️ Thank you for your help to you and your team
Thank you very much May Allah accept our all deeds Hajj Mabroor
Fantastic experience: Hi. I would sincerely like to thank Arif bhai and his team for providing a great service for me and my family members for our hajj journey 2024. Arif bhai and team were always available 24/7and provided more than was promised in the economy package we purchased. Highly recommended. Thank you Arif. Pervez Bury.
Negative experience: Hi I am Haseeb Ahmad I was planning to Take the Services From Haji Tours With family But Unfortunately they have a very bad Reputation about their services .I have interactions a lot of Haji Tours Costumers but all are very Disappointed. I just want to give an awareness about such kind of scam Hajj Companies For disappointment. Beaware from Scammers
Hi, I believe you are not our customer and have never bought any packages from us and you did not go to hajj with us in 2024. It is not nice to leave fake reviews i will be reporting your review to google, thanks.
Fantastic experience: Took good care of us! Hajj can be a very busy period, but everyone tried their best. Highly recommended
Fantastic experience: Great service from start to finish was struggling with finger prints but haji tours sorted that out good hotel in medina and mecca yes a few issues with room service in mecca but nothing major ac wasn't working properly in mina but through no fault of haji tours great experience and made many new friends Thank u haji tours will be booking for umrah in December inshallah Thanks Asma and Idris Hajj 2024
JZK Brother Idris much appreciated.
Fantastic experience: Having tour hospitality is very welcoming reasonable on prices my husband and I have been booking our holidays with haji your always find us the best deals, highly recommended
Hi, thanks alot for your kind review. We hope our services have been beneficial for you and your family.
Fantastic experience: An amazing trip to umrah from start to finish. They booked all of our travel arrangements and offered us a great package. Even during our trip it was easy to contact the travel agent if we needed anything. They guide us best ways, the guide guys are amazing knowledgeable and very helpful Thank you for an excellent service. I would recommend everybody. InshaAllah will rebook soon ❤️JazakAllah and best wishes.
Thanks for your review, we are really glad you enjoyed your umrah trip.
Positive experience: I would use Haji Tours again. They are always on the other end of the phone which is the most important thing.
Farrukh bhai thank you so much
Negative experience: DON'T USE THIS SERVICE FOR UMRAH. AGENCY CANCELLED OUR HOTEL LAST MINUTE AND OWNER SAID TO A FAMILY TO SLEEP ON THE ROAD. Reasons: 1) One of our group member who had a family with a baby called the Agency Owner as they cancelled our booking last minute. We had no place to stay in the middle of night and were worried what to do. The Agency owner told them to SLEEP ON THE ROAD!!! And said its not his fault when he was the one that cancelled the bookings. 2) The guide for Medinah was so ill-mannered and disrespectful. It seemed as if he didn't want to do his job. Furthermore, he didn't even seem well-informed about the locations and history behind it. 3) The Agency cancelled our HOTEL booking in MEDINAH right at the last moment and we had to wonder around for hours cluelessly. When we contacted the Agency owner about the poor service he instead was talking to us as if he did us a favour by booking another cheaper hotel. He even lied that this newer hotel was better then the previous one which ACTUALLY WASN'T AT ALL. IF YOU PAY ALMOST £4000 FOR UMRAH YOU EXPECT TO AT LEAST GET A DECENT SERVICE, BUT THIS WAS FAR FROM THAT. The first half was good I will admit that, but it should have been the same for the whole trip. If you pay so much, you should expect good service throughout the trip.
I am so sorry to hear, some time during the holidays period hotels cancel the minor booking to adjust the big groups , but we always provide better hotels if in case any promised hotel cancelled Sorry once again
Fantastic experience: Very good service, they were there for us all the way, everything went smoothly would highly recommend
Munir bhai thank you so much using our service since 2003 we really appreciate May Allah bless you, and keep his mercy upon you and your family Jazak Allah Khairan
Negative experience: Very rude staff disrespectful and will loot u for ur money. Avoid this agency
Mr Bilal really sorry to hear you are not satisfied with our service
Negative experience: Avoid avoid avoid. Do not recommend them stay away from them. Very bad customer service. Issue with refunds, customer service, professionalism and attitude. You will loose your money or wont get what you have been promised.
May God bless you
Fantastic experience: Booked with Haji Tours for our first umrah, it was good and they kept in touch with us throughout the whole trip. Gave us information on umrah and what to do as our first time and communication was excellent while there too with guides. Jzk for your help especially Mohammed.
Thank you so much
Fantastic experience: Alhamdulilah I traveled with Haji tours with my family for umrah they made a tailored made package for me according to my choice of hotels and delivered what was promised to me and provided excellent service I highly recommend them jzk.
May God bless you
Fantastic experience: Almost a year ago i went on Umrah and was the best experience of my life. Arif bhai sorted me out with 2 5 star hotels in Makkah and Madina and kept in touch to make sure we were looked after. We have booked again with him Insha’Allah to go for Hajj Insha’Allah
Thank you so much
Fantastic experience: I went with Haji tours from 14-26th for my first umrah and honestly had the best experience regardless of some issues here and there which wasn't their fault. I would definitely reccomend them again and I have give around 10 people already their number :)
Thanks
Fantastic experience: Just want to say a BIG thank you to Haji Tours ( Mohammed ). Was struggling to get a package for Umrah in February half term. Contacted Haji Tours, Mohammed made me a tailored made Umrah package according to my budget. Thank you Omar
May God bless you
Fantastic experience: Helpful information with no fixed prices or offer on sale as of yet.
Fantastic experience: JazakAllah for everything, very helpful and pleasant we recommend Hajii tours for Umrah and hajj Mohammed Akhtar and Adnan
Fantastic experience: Excellent
Fantastic experience: I have had the good fortune to perform Hajj and Umrah several times with Haji Tours over the past decade. From one visit to the next, Haji Arif has improved the service and experience for his clients. He is always seeking to exceed expectations. Of course things go wrong in Saudi Arabia, but, these are mostly out of the control of Haji Tours and most travellers appreciate this. I recommend Haji Tours to everyone for Hajj and Umrah. They are the best in this business.
Fantastic experience: Haji tours provided good service kept us updated at all times by email and watsap. The hotel hilton convention was excellent the hotel in Madinah was advertised as 5 star but when we got their we found out it was a 3 star hotel. Apart from being 3 star hotel I would travel again with haji tours. Jazaak Allaahu kheir for your services haji tours and making the umrah possible we thank Allaah and thank haji tours mohammed arif baarak Allaahu feekum.
Negative experience: A bunch of fraudsters.
Fantastic experience: Good and friendly staff.
Thanks Agha sahib I really appreciate your views
Fantastic experience: Good place
Jazak Allah Ashfaq bhai really appreciate your views
Negative experience: I booked umrah package from haji tour April 2020 but still waiting for refund they just making excuses so im not happy with their services i don' t recommend them.
Dear we are really very sorry covid19 was such a disaster where everyone effected hotels did not refunded us they are keep saying we can utilise that money into nee umrah booking now the system is started you will get your refund very soon we really appreciate your patience
Fantastic experience: Our experience with Haji Tours was amazing journey from the moment we last our home. I couldn’t fault their service as everything was so comfortable and hassle free me and my family. we had organised a private package which meant transport and ziyarat had to be arranged prior to our departure. The amazing people at Haji Tours had this sorted for us. Alhamdulilah our stays in both Makkah and Medina were fantastic during our Umrah. We stayed in Swiss hotel in Makkah and Movenpick in Medina. Originally our hotels were booked at other hotels close by but Alhamdulilah the amazing people at HajiTours were able to organise an upgrade for us which was really beneficial for me and my family and in Medina we were upgraded to a hotel close to women’s entrance as this was easier for my mother and sister. I would definitely recommended to book with Haji Tours. Their service is fantastic. They regularly keep in contact with you throughout your journey. Brilliant service.
Thanks Khokhar sahib so nice of you
Fantastic experience: Actually had a ticket done here to Karachi, best plane nothing went wrong. Really miss last year and I inshallah will go this year booking with haji tours
Fantastic experience: very nice staff
As Salaamu Alaikum ch sahib much appreciated your viewsMay God bless you
Fantastic experience: Mashallah beautiful superb
May God bless you
Positive experience: Very bad
Thanks
Negative experience: Not good took my details but no one ring me back
we try to call but not answered , we always call our customer
Fantastic experience: I was referred to Haji Tours by some friend and that toured out to be the best experience ever. For something as important as Hajj, you can safely trust Haji Tours. Brilliant team in Saudi-a. Haji Arif and Haji Rafi has no match.
Rehab bhai Jazak Allah Khairan
Fantastic experience: Excellent service
Thanks
Fantastic experience: One of the best Haji Tours Manchester, best arrangements was made by Arif Bahi during the Hajj.
Fantastic experience: Excellent service and good people highly recommend.
Thanks a lot much appreciated
Fantastic experience: Went on a 28 day Hajj Package with Hajji Tours. All the information provided, prior to Hajj, by Hajji Arif (tour operator) exceeded my expectations. The staff where all very helpful and provided clairty and cared for the elderly especially. Hajji Arif, Hajji Rafi and the entire team where very helpful. Amazing experience and very helpful. Highly recommended
May God bless you
Fantastic experience: Great place, great people
May God bless you
Fantastic experience: Five star service I definitely recommend
May God bless you
Fantastic experience: Haji Tours, is an exemplary service provider to the hajj and ummrah pilgrims. I have travelled with many, and having completed my hajj on 2019 with Haji Arif, Qari Sb, Rafi Sb and Many other helpers in Saudi, I was really overwhelmed by their excellent customer service, the standard of service was phenomenal, the hotels were perfect, from a-z everything was transparent. Thankyou Haji Tours for such great memories.
Ahmad bhai Jazak Allah KhairanMuch appreciated your views
Fantastic experience: It was our first time going to Saudi and nerves were on top note, my husband booked through haji tours the best decision ever, they were up front about everything. During our Umrah and Hajj they were with us literally every step of the way. The whole 3 weeks was an amazing experience we wanted for nothing, food and drinks were available 24/7, Rafi bhai went way beyond his call of duty and was extremely informative about all our ziyaarats. We would highly recommend haji tours. May Allah bless each and everyone of them with health and wealth. Ameen
Allah bless you
Fantastic experience: Great service
Thank you so much
Fantastic experience: Great friendly service. JazakAllahu khair
Fantastic experience: Just recently booked through Haji Tours. Everything went through smoothly. All the people that I spoke to on the phone and face to face were extremely professional. I also received some excellent advice and the kind gentleman even printed off a “How to perform Ummrah” guide which i really do appreciate as this is my first time going there. Thank you so much for the time you gave us in explaining everything in detail. I will absolutely be coming back here and I will also be recommending this place to all my family and friends.
Fantastic experience: Had a really good time!
Thanks
Fantastic experience: Went to hajj with these guys a few years ago. Was great. You expect there to be a few problems, as it's out of their control and in Saudi control. But hats off to them they do look after you !!
Jazak Allah Khairan many thanks
Fantastic experience: Whent to hajj with hajji tours this year absolutely amazing. What an experience. Hajji arif and hajji rafi and the rest of the staff absolutely brilliant. Friendly and helpful at every point of the way ther during the hajj and after. Definitely recommends them 10/10
May God bless you
Fantastic experience: Our Hajj trip was amazing! Firstly thanks to Allah swt, but then thanks to Arif bhai and the Haji Tours team. Arif bhai went out of his way to ensure we were all looked after and received the best service. The organisation of travelling etc was brilliant and Haji Tours managed to do everything with as little inconvenience as possible. Obviously not everything was in the control of Haji Tours, but what was - they did the best they could. We were then gifted with a beautiful little reunion at Eastern Pearl at the end! JazakAllah khair.
Jazak Allah Khairan much appreciated your views kind regards
Fantastic experience: I went to Hajj with my wife in 2019 on the 28 days group with Haji Arif as our group Leader. We had an amazing time. We had no issues. Mr Arif was very kind and helpful. Haji Arif and his team managed our whole Hajj process very good. Appreciated everything they did for us. I would recommend this company. Clarify and understand your package before you go as this will eliminate any issues out in Saudi Arabia.
May God bless you and grant you peaceSo nice of you
Fantastic experience: Very helpful staff would recommend to everyone
Thanks
Fantastic experience: Brilliant - very helpful staff. Second time I have used this tour company for Umrah. They will go through the whole package and itinerary with great care - with a great team in Saudi. Highly recommended!
Thanks much appreciated Jazak Allah Khairan
Fantastic experience: I received great service from haji tours. They really go beyond normal customer service, i would recommend all brothers and sisters to use them for any future plans.
Much appreciated your views Jazak Allah Khairan
Fantastic experience: Absolutely amazing advice and guidance throughout the journey and before, very helpful in actually giving advice for the sacred journey, definitely use them again in sha allah.
May God bless you
Fantastic experience: Haji tours provided the best service and planned everything in such a way that there was absoloutely nothing to complain about. I would highly recommend them.
Much appreciated Haroon bhai
Fantastic experience: Went on the 28 day package. The journey was made so easy by the staff. Amazing people and really good hospitality from the start. Highly recommended
May God bless you
Fantastic experience: Cooperative Staff
May God bless you
Negative experience: Very poor customer service
Negative experience: Avoid! You will end up in different hotels than the ones you booked.
Fantastic experience: Great friendly service. 'JazakAllahu khair'
Thanks
Negative experience: Booked a umrah trip with them and paid for 4/5 star accomadation in Makkah. Upon arriving in Makkah was met by their middle man who told me that the hotel I was supposed to be in was fully booked and dumped myself and 3 others in a 2 star hotel. They tried to make up for their mistake by offering me A stay in Anjum hotel with b+b on my return from madina for one night but the damage was done. Still hearing bad things about this place from my friends. Best to avoid and go somewhere that does not lie or mislead.
Negative experience: Agree with all the reviews about changing people's packages at the last minute. Thieves who should fear Allah. My pensioner parents were booked into two 5 star hotels and paid almost £3000 for the comfort. Package was changed two weeks before travel, to two awful hotels with '5 star ratings on paper but not translated in real life or in cost. The difference in price was not refunded and I'm sure they do this often to pocket the difference. STAY FAR AWAY. They're liars and thieves.
Fantastic experience: Just recently booked through Haji Tours. Everything went through smoothly. All the people that I spoke to on the phone and face to face were extremely professional. I also received some excellent advice and the kind gentleman even printed off a “How to perform Ummrah” guide which i really do appreciate as this is my first time going there. Thank you so much for the time you gave us in explaining everything in detail. I will absolutely be coming back here and I will also be recommending this place to all my family and friends.
May God bless you
Fantastic experience: Javed Akhtar Mussarat Akhtar Muhammed Bilal Akhtar Asia Javed Me and my family used Hajji tours for our Hajj pilgrimage in August 2018. They provided a great service, everything that was agreed with them they provided. Excellent service, we enjoyed our time there and we were very happy with them. I would recommend them to everyone. Inshallah if Allah swt wills we would use them to go to Umrah inshallah JasakAllah Hajji tours, JasakAllah uncle Arif
Much appreciated your views thanks
Fantastic experience: Very best
Thanks a lot
Fantastic experience: Very helpful, answered all my questions explained how due certain circumstances things can change. No biased answers just upfront answers. Wld highly recommend haji tours.
Thanks
Fantastic experience: Best Service Ever
May God bless you
Fantastic experience: This time was my 2nd Hajj with Haji Arif. It was excellent service provided, to me it was more than 5star. Big thanks to Haji Arif who helped us to perform our Hajj in very comfortable environment .Me and my wife are more than happy with his service.
May God reward you with thanks
Fantastic experience: Very best customer services
Thanks
Fantastic experience: Excellent organisation of our first Umrah experience. Great customer service throughout. From the moment we booked until we completed our trip. Everything ran smoothly as planned. Would highly recommend to others and we'll be booking our next trip with them again. Inshallah. Thank you!
Thanks a lot
Fantastic experience: Honest, reliable, dedicated tour operator, with a mind for convenience and ease of life for all! Facilities had been outstanding and beyond what others from the UK had received! Hotel in Azizia was never going to be 5* but it was a top hotel (my cousin had vouched and rated 10/10 whilst living in another around the corner, coming to Hajj through another group). I purchased and paid for a 24day package but was given a 30day package at no extra cost by the same tour operator, same for a handful of others who booked. Therefore, I should be complaining about all the extra days; hotel and food we did get that we didn't pay for! Here he would have maximised his profits for sure - by sending us all packing home!! True I had issues, we were given the smallest room in the hotel at Azizia with extra ladies sharing our room - this was due to other ladies being selfish and inconsiderate to the ladies that were made to cry. Yes Haji Arif had been harsh, but he looked at the knock on effect the instigators were causing to others and reacted accordingly (I assure you - you and I would have done exactly the same if we were in his shoes at that moment in time). In another instance, he was rude to guests but they had been rude first! True the organiser had a few minor problems which each and every group going to Saudi will always have; the control for transport, leaving Mecca, Azizia and Madina- are not in the hands of the tour operators but, that of the Saudi Government! People forget so easily Hajj had been brought early by 1 day this year by KSA (everything had already been booked before) try and not hold the operator liable for the additional day we got in Azizia. Be grateful for everything we did get! Be grateful we didn't walk or have to use taxis for our Ziyaraat! Be grateful he and his staff were there all the time on call. Be grateful for the wheelchairs he had his staff push for those in need. Be grateful you didn't truly get a dirty, mini size, unmanned hotel that offered unhealthy and unhygienic food, on the contrary we all loved the food and many had a room big enough to fit 10 beds and only had 6 beds! Be grateful the 3rd day of Jamaraat was walking distance from the hotel to the buses! Most importantly, we had ALL done our hajj using transportation for everything, were fed regular and no-one had missed out on a major act/ritual. I strongly suggest you seek out other Hajjis or Hajiyanis from Bolton, Preston, Blackburn and Dewsbury to find out their horror stories. I will always be grateful to Haji Tours for the happy; memorable once in a lifetime Hajj experiece he has allowed us all to have, this is because so much could have gone wrong but it did not! Jazakallah Haji Arif, please thank all your staff for their efforts here in the UK and KSA. Sister Shamim Dalal (Indian British)
Fantastic experience: I have had the pleasure of travelling with Haji Tours to do hajj in 2018 and also have used their services for Umrah. Haji Tours was personally recommended to us by a family friend who has used Haji Tours for the last 15 years. I originally booked a Hajj package for 28 days, when we travelled for Hajj , Haji Tours offered us an extra 2 days, for free, in my personal opinion at better hotels at no extra cost. Original packaged stated that only breakfast will be included at Makkah but Haji Arif provided a dinner meal services to us at the Conrad Hotel out of his own pocket, this was between 175 to 200 riyals per person per night (£ 35-40). During the whole visit Haji Arif was personally with us , he was in the same hotel, sleeping in the same tent in Mina, with us in Mudzafallah and also with us through out all the the coach travel. A member of his team was always present and where extremely helpful through out the hajj for all request. When I purchased the hajj package everything was written down in a clear contract with an ATOL certificate, which stated the names of the hotels, the number of days at each hotel, the airline being used(Saudia Airlines), the food arrangement, qurbani, ziarats and the travel arrangements between all sites was stated. I originally went on Umrah in 2017, i asked the staff at the Hilton hotel in Makkah regarding Haji Tours, they knew Haji Arif personally and vouched for him saying he had been using the hotel since it was built and his business was a business you can trust. I would recommend Haji Arif and Haji Tours with out any problems. Certain negative comments have been made by a group of individuals, of those who went on hajj with us would state that their account of what took place is different to what actually took place. They bought their hajj packages through a third party who sold them something greater than was in the package, when they complained to Haji Arif, he frankly stated I don't know what's been promised to you and this is the first time I've met you so your complaint should be with the person who sold you your package, at which point they accepted this and decided to talk to the person who sold them the package. Also comments of women being shouted at are inaccurate because I was there and that is not what happened. Unfortunately somebody became ill and Haji Arif saw to it they were transported to a medical facilities, this was at about 7 o'clock in the morning when every body was going to stone the shaitan ( the busiest bit of hajj), I believe Haji Arif went personally with the person and her family to the hospital. So I would use Haji Tours again, I believe my brother in law is in the process of booking Hajj and will be inshallah using Haji Tours. I will be doing my next umrah through them again aswell. Jazakallah Khair
Jazak Allah Khairan much appreciated
Negative experience: Avoid this operator, does not deliver on what's agreed, poor people skills, very disorganised. Would not recommend.
Negative experience: Haji Tours irresponsible and a very mismanaged organisations who's owner Arif is a bully and verbally abusive towards women. The 5 star package that they offer you at the start of the process changes after you have paid your money and a are few days off from flying. In Mecca Shareef the number of nights given in 5 star hotel changes again so that you end up spending more nights in Azizia (worse than 3 star) and you only get 2 and half Days in Madina shareef. Arif verbally abused sisters in the next room to us in Azizia and bought them to tears. Arif had no consideration for people that fell ill even though they promise medical facilities, the ill had to fend for themselves. Avoid this tour operator as Arif will ruin your once in a lifetime religious obligation.
Negative experience: I would advise not to book through Haji Tours, they are very rude and disorganised. You will not get what you are promised. The package was changed last minute. The time in Madina was reduced to 2 and a half days, the hotels were changed and the transportation was not organised. In Madina my family was provided with 3 beds for 4 people.When my family inquired Arif was very abusive and had no solution for them. He was disrespectful to my mother and had no consideration for anyone no matter if they were elderly or ill. I would avoid at all costs. You will not get what you pay for, your package will be downgraded. You will not receive any kind of service and you will be expected to just deal with it and make the best of what you have been provided.
Fantastic experience: We went to haj last year 2016, 6 people from my family. I was very nervous as I was given the task to find a good agent and it was a big responsibility bearing in mind how much money was involved. Alhamdullilah brother Arif delivered what he promised, we were looked after, guided all the way through and I can honestly say it was the best experience of my life. Look no further, brother Arif is a very honest and genuine person and is true to his word, I would definitely recommend Haji Tours, it was worth every penny.
Thanks
Positive experience: I booked tailor made Umrah trip in March 2016 with them which was 5star Makkah hilton suites which was very good Madina hotel was stated as 5 star but it was like 3 or 4 max transport was very good spot on. After a great trip i decided to go on Hajj this year aswell So i decided to book with same people as i had really good time. Hajj 2016 first week in Hilton suites again rooms were fine everything went well. then we moved to Azizya which is near to mina good location only downfall rooms were a bit too crowded. One suggestion We paid for services not to ask how should we read our salah thanks
May God bless you
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