TUI Holiday Store

Fantastic experience: Wonderful service from Charlotte, she was extremely helpful

Fantastic experience: Always friendly, informative and make booking a holiday totally stressless. Brilliant end to end. Big thanks to Eden!

Fantastic experience: A massive thanks to Eden on resolving an issue with trying to book flight seats! We had spoken to another TUI advisor and BA staff but no-one had done anything to help and we were very frustrated! It just took one call to Eden who took responsibility and went out of her way to help! A huge thank you, we are really grateful!

Fantastic experience: Visited today and Charlotte was fantastic, she took her time and listened to our expectations and found us the perfect place! We walked in searching and thanks to Charlotte we left with a smile.

Fantastic experience: Booked a holiday today at TUI Winton. Very friendly and knowledgable staff. Really good discounts. I use this shop every year and I am always impressed with the service I receive.

Fantastic experience: Had the best experience booking a last minute cruise with Charlotte in Bournemouth Tui. Nothing was too much trouble. I knew nothing about cruises but Charlotte was able to help throughout the process. She was polite, knowledgeable and efficient.. just coming to the end of the cruise.. I'll be back. Thank you so much ..

Fantastic experience: Without going into details, we had a request that was not in Tui's financial interests to grant, yet they did so immediately and without fuss. So refreshing these days.

Fantastic experience: Josie and the team were so helpful booking my recent holiday. Would highly recommend

Fantastic experience: Daicy was great, booked me and my family the perfect holiday we were looking for! 100% recommend the Winton Branch!

Negative experience: Not sure what the 5 ladies were doing today in front of their computers, all I can say is that they're not interested in selling me a holiday, shame will go somewhere else

Fantastic experience: Greetings, What can I say. I had attempted to book my holiday on line. The site failed me, so I rang my local TUI to remonstrate. I spoke to Egle. What a professional, helpful and lovely lady who dealt with everything extra efficiently. I then had to go to the store (wasn't happy) but I left there knowing I had had a 5 Star service. Egle made sure everything was taken care of. I had fallen foul to booking last minute, so non of it was her fault. She couldn't do enough and even took time to ensure I had the best deal. This lady is an asset to TUI. Roddy

Fantastic experience: Well I'm a happy bunny. Went in shop and was seen straight away by the lovely Egle. Booked our cruise for December all done swiftly. Thanks for all your help.

Fantastic experience: Not usually a fan of travel agents but Egla listened to our needs exactly and found the right deal for our large group. She was patient and highly experienced. Great customer service thanks Egla.

Fantastic experience: I recently booked a trip through this agency, and I couldn’t be happier with the experience. Daicy, my travel agent, was absolutely amazing—attentive, knowledgeable, and so friendly. She made the entire process smooth and stress-free, handling all the details with care and making sure everything was perfect. Thanks to her, our vacation went off without a hitch. I’ll definitely be using this service again and recommending it to friends and family!

Fantastic experience: Recently returned from an all-inclusive holiday, which was arranged by a wonderful lady called Egle. I have to say, she really listened to us and took all our needs into account. She accommodated all our preferences for flight times, dates, location, type of hotel, and most importantly, activities tailored for us as a couple and a teenage boy. It was all put together so nicely, that it made our entire experience amazing and enjoyable, so wanted to give a huge shout out to Egle for her outstanding help and in organising everything!

Fantastic experience: I recently embarked on a 7-night Marella cruise, thanks to the stellar service from Charlotte at TUI Bournemouth. She wasn't just helpful; she was a cruise encyclopedia! Booking with her was like having a personal cruise concierge — any question, any time, and Charlotte had the answer. I'd highly recommend popping into TUI Bournemouth for your next holiday booking; just ask for Charlotte, the cruise guru!

Fantastic experience: Visited TUI in Winton today on recommendation from a friend struggling with the same issues trying to get agreed compensation from TUI , saw the lovely Eden who sorted the problem and compensation should be with us in 14 days. Thank you

Fantastic experience: josie was so helpful with us booking ibiza- she really bought the holiday to life with her knowledge and recommendations! looking forward to booking again with josie

Fantastic experience: I visited your store this morning and was served by Egle as I had a technical issue with TUI changing a flight to a third party airline. Nothing was too much trouble and I now have my boarding passes. A credit to your store … well done

Fantastic experience: I should be writing this review from Menorca but unfortunately, our holiday was one of the many that were cancelled during the recent 'IT Outage'. The whole experience has been a nightmare but, the staff at TUI Winton have supported us fully and have made every effort to resolve our queries and concerns. Although we still have issues to be resolved, Daicy, Josie and all the branch staff before them, have been fantastic! A great advert for keeping high street shops open! We are due to fly out on a replacement holiday soon and hope that everything is a little easier this time! Thank you to everybody at TUI Winton we feel very confident in using your branch for future bookings and cannot recommend you highly enough.

Fantastic experience: I should be writing this review from Menorca but unfortunately, our holiday was one of the many that were cancelled during the recent 'IT Outage'. The whole experience has been a nightmare but, the staff at TUI Winton have supported us fully and have made every effort to resolve our queries and concerns. Although we still have issues to be resolved, Daicy, Josie and all the branch staff before them, have been fantastic! A great advert for keeping high street shops open! We are due to fly out on a replacement holiday soon and hope that everything is a little easier this time! Thank you to everybody at TUI Winton we feel very confident in using your branch for future bookings and cannot recommend you highly enough.

Fantastic experience: We were panicking to book a last minute holiday, with no idea where to go. Delighted with the wonderful service we got from Egle at the TUI Bournemouth W. She was super friendly, extremely patient, considering the amount of times we changed destinations and hotels. After going through several options with her, she eventually helped us find our ideal package holiday in Greece.

Fantastic experience: The staff in store were very helpful and knowledgeable. We saw and spoke to Heidi, a wonderful young lady who expertly navigated my family and I through the different holiday packages they had to find the right fit for us. Thank you so much. X

Fantastic experience: Heidi and the team have so much knowledge and expertise , can’t wait to book my next adventure with them!

Fantastic experience: Came in yesterday and spoke with Heidi who was great. Full of knowledge and got our holiday booked in no time. Would 100% book again with the TUI winton branch. Thank you again for all your help

Fantastic experience: Very helpful & friendly staff. Our holiday was booked swiftly. Will be visiting again.

Fantastic experience: Great staff, sorted my booking ammendment out very quickly and without any drama, big shout out to Josie who dealt with me, first class service

Fantastic experience: Josie from Tui Bournemouth went above and beyond her customer service when we booked our cruise with yourselves. Thank you Soo much

Fantastic experience: We love TUI bournemouth and always book our holidays with Chloe she is so fab!

Fantastic experience: Great customer service, especially chloe! She was extremely helpful, kind and professional! Will definitely recommend!!

Fantastic experience: Cannot recommend this store enough, nothing is to much! Chloe is fantastic, a complete asset to the company. 10/10 :)

Positive experience: The lovely Chloe served us today and was absolutely brilliant. She was very thorough with all the information and managed to get us the best deal for all our requirements. Great customer service, keep up the good work.

Fantastic experience: Chloe is always super helpful and friendly finds us the best deals we always book our TUI holidays with the store.

Fantastic experience: Fantastic service from Heidi ! Extremely helpful and knowledgable ! Got us sorted very quickly and effectively ! Definitely be back to book again soon !

Fantastic experience: The staff at TUI Winton are amazing. Nothing is too much. They help find your perfect holiday or short break. With the satisfaction that you are in safe hands. I would not book my holidays with anyone else. Best team TUI have and long may they stay in Winton. Thank you ladies

Negative experience: Just visited Tui store in Winton as advised by Tui on the phone, just to get reassurance that all my documents were in order for cruise in September. Wouldn't even glance at them! Not allowed to advise Company policy!! Made to feel like a numpty. Also states on website that you can book lateral flow test 45 days before your cruise. Would not let me. "Oh way too early try about 10 days before you go" If I had gone in to book a holiday would of been all over me like a rash! Not impressed having spent a fair bit don't want any last minute hiccups.

Fantastic experience: Cannot thank Chloe enough! Great service! She gave me numerous packages to look through and choose from, and we were really pleased! She was so helpful! Me and my husband were planning a delayed honeymoon and very undecisive, Chloe helped us massively and we have booked a package for 2024. I will definitely use TUI Bournemouth again in the future!

Fantastic experience: We have been using this store for many years and the staff never fail to offer friendly, efficient service. A good experience and so much better to have contact with humans rather than using the faceless internet.

Fantastic experience: Dealt with Deanna at the Tui winton store. Booked a break away with my partner and opted for insurance at a very reasonable price. Friendly service and a warm welcome.

Fantastic experience: Always book holidays with TUI online but more recently booked one over the phone with the Bournemouth store. Was served by Deanna who was very friendly professional and knowledgeable, she’s a real credit to that store and would definitely call up again or pop in to book future holidays just for that personal touch. Thanks Deanna! you’re a star ⭐️

Fantastic experience: Always book with Chloe she is always super helpful and friendly she goes out of her way to make it personal and overall great experience. We do feel that the store is looking very run down and tired, some occasion we have missed when it’s been opened as it’s looks so dark from the outside in very different to Hays next door or the other TUI store we have been in before.

Fantastic experience: My friend and I went into the store to book a special holiday to Mexico for our 30th birthday. Victoria helped us book this, answered all our questions, went through all the details and things we could do over there. She went above and beyond to make the booking experience easy and exciting for us. Overall brilliant and a credit to Tui.

Fantastic experience: We unfortunately had to cancel our holiday due to illness.We booked online but phoned the Winton store and they were brilliant.Victoria was lovely.She printed off our documents and sent them to us so that we could claim off the insurance company. She was efficient,helpful and friendly.Thank you for such great customer service.

Fantastic experience: Already booked online, went in to check, on forms to be filled in at destination. Eden was very helpful. Talked us through all the forms to be filled in. We'll done

Fantastic experience: Lovely staff and always a great service.

Fantastic experience: DEANNA at Tui in Winton Bournemouth has been a wonderful help to us in booking our holiday for us. Helpful ,kind and efficient we were most pleased. Elizabeth Langford

Fantastic experience: Went in to check what we need to do regarding visas, checking in etc for our holiday that we booked on line. Lorraine who dealt with us couldn't have been anymore helpful. Went through it all with us and wrote down everything that will need doing before and after flight. Very friendly and professional. Will go in here next time we want to book as now match on line price.

Negative experience: Went in to ask about booking a villa holiday for Christmas 2022 on January 13th 2022 We gave the lady l won’t give her name all what we would of like for our holiday But it seems like the computer system had crashed but the other ladies computer in the shop was working After waiting 20 minutes and the lady trying to get through to head office we were told it may be easier if we left our email address and my husbands mobile and she will get back to us in the next 24 hours. To this day we have never heard back from TUI. So don’t bother

Fantastic experience: Visited the Tui Holiday Store as flights for my original holiday to Italy had changed meaning the return flight was a day later along with changes to flight times which were with a third party easy Jet. Didn't really know what to do or even if my Holiday would go ahead was very worried. All the staff in the store were amazing using all their contacts to get answers quickly. despite it meaning the holiday would not go ahead all the staff and especially thanks to Gina who managed to find a suitable alternative in the same destination and slightly better accommodation albeit with a small surcharge to pay. most of all i was just so thankful to the staff for taking the stress out of what is a very difficult and stressful situation for us as customers/ travelers. To manage this myself without their knowledge, professionalism and teamwork would probably led me to have a melt-down. So very grateful....looking forward to my holiday very soon. Rohan and Paul

Fantastic experience: Just spoke to Deanna about my concerns about form filling at the correct time and Day 2 tests etc. She was so helpful and patient with me and explained fully what needed to be done and at what stage etc. So grateful. Thank you, you really have put my mind at ease.

Positive experience: Can be low on staff at some busy times. They are helpful and knowledgeable.

Fantastic experience: Amazing we are going on a holiday next year from this place and it looks amazing freindly staff as well just amazing

Fantastic experience: Excellent, friendly and helpful staff at Winton Tui. Always able to give information about any destination with a few knowledgeable tips thrown in for good measure.

Fantastic experience: Staff very helpful especially Lorraine

Negative experience: They couldn't be less helpful if they tried. Went in on Saturday to book a Holiday which we had chosen from the website. The lady we spoke to had no interest in helping us and were told to book online or it will cost you an extra £30. If it wasn't the for the fact holiday we wanted to book was only available with TUI we would of gone elsewhere!!

Fantastic experience: Live Thompson. .never had a bad one yet!

Fantastic experience: Lorraine is very helpful and very friendly

Fantastic experience: Had exactly the currency I went in for.

Positive experience: Always use this currency exchange