TUI Holiday Store

Kingland Cres 20, BH15 1TB, Poole
Kingland Cres 20
BH15 1TB, Poole
01202 681333

Opening hours

  • Monday: 9:00 AM – 5:30 PM
  • Tuesday: 9:00 AM – 5:30 PM
  • Wednesday: 9:00 AM – 5:30 PM
  • Thursday: 9:00 AM – 5:30 PM
  • Friday: 9:30 AM – 5:30 PM
  • Saturday: 9:00 AM – 5:30 PM
  • Sunday: 10:30 AM – 4:30 PM

We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Discover Your Smile.

Our comment from TraTraTravel UK about TUI Holiday Store:

TUI Holiday Store in Poole offers a welcoming and exceptional holiday booking experience characterized by knowledgeable and friendly staff. Customers have frequently praised the team's ability to provide personalized service and assist with various travel needs, making the booking process easy and enjoyable.

Highlighted strengths include:

  • Friendly and professional service from staff like Ayesha, Hayden, and Matthew.
  • Experienced team members who offer valuable travel advice and help in finding the best deals.
  • A warm and welcoming atmosphere that encourages face-to-face interactions, enhancing customer satisfaction.
  • Efficient assistance in booking holidays for large groups or complex itineraries.
  • Excellent follow-up service and transparent communication regarding booking details.

While most reviews are overwhelmingly positive, some feedback suggests there might be occasional variations in service continuity. Customers are encouraged to connect with the friendly staff for a memorable holiday planning experience.

Tratra.travel cannot guarantee that the companies that appear in the directory are certified travel agencies or that they have the corresponding licenses. The majority of companies that appear in the directory are travel agencies, but other types of companies also appear such as tour operators, guided tour providers, etc. We recommend that you request the Travel Agency registration number of the business you are going to attend.

TUI Holiday Store: Reviews

4.9/5 (158 Reviews)
stephanie vallins 1 day ago

Fantastic experience: We had a problem with our booking but Michelle was very helpful and assisted us to make a fresh booking. She was very patient and professional. Thank you.

Nicola McMinn 2 days ago

Fantastic experience: We went in store on Saturday . My Mum is disabled and struggles with mobility Lucy was great at phoning and sorting out all our concerns.

TUI Holiday Store

Thank you Nicola for your lovely review

Louisa Way 4 days ago

Fantastic experience: We arrived at the store as a family with no appointment. Michelle was really helpful and patient with us as we explored different options. Michelle also followed us as planned with a phone call to confirm our plans. She was so helpful and friendly and made the planning of our holiday an enjoy!! Thank you

TUI Holiday Store

Thank you Louisa for you lovely review.

Rafael Gucwa 5 days ago

Fantastic experience: We always book our holidays at Tui in Poole. The staff is always friendly and helpful with any questions regarding the holidays you would like to book. At the last visit on Saturday we’ve had the pleasure to deal with Reece. Great service

Karen Stride 1 week ago

Fantastic experience: Just booked a last minute holiday with Michelle at the Poole office thanks for your patience! Great customer service thx.

TUI Holiday Store

Thank you Karen for your review. We are always happy to help!

Cathy Darlow 1 week ago

Fantastic experience: Rang the CS line for TUI to book as I always like to speak to someone just so that I can ask any little q's etc as I think of them and I went through to the Poole branch. Spoke to Niamh who was great. Friendly, approachable, knowledgeable and none of my silly little questions were to much bother. Left feeling quite comfortable with everything we have booked and committed too.

TUI Holiday Store

Hi Cathy, Thank you for your lovely review, I am glad we were able to assist in booking your holiday! Beth

Gemma Reed 2 weeks ago

Fantastic experience: Great service from Sadie and colleague as always always helpful and professional even with a very fussy customer like me !

TUI Holiday Store

Thank you Gemma, we are always happy to help!

Kim Rowland 2 weeks ago

Fantastic experience: Very happy with the service from Matthew when booking. Very professional and experienced. He didn't rush me when I was booking even though they were due to close.

TUI Holiday Store

Thanks for the lovely review Kim! We look forward to seeing you again soon! Beth

Phoebe Halford 3 weeks ago

Fantastic experience: Booked our family all inclusive holiday with Jodie. Was a brilliant idea using TUI, will be using them now for all our future holidays. What a great team!!

TUI Holiday Store

Thank you Phoebe for your lovely review

Ann Ballett 3 weeks ago

Fantastic experience: Matthew was extremely helpful and efficient when booking our cruise and stay

TUI Holiday Store

Thank you Ann

Linda Double 3 weeks ago

Fantastic experience: Excellent service

TUI Holiday Store

Thanks for the lovely review Linda!

Julie Morgan 3 weeks ago

Fantastic experience: Initial enquiry was with Lucy, but today I booked with Oakley both of them exemplary and I look forward to my holiday.

TUI Holiday Store

Thank you Julie for your lovely review

Michele Handley 3 weeks ago

Fantastic experience: Called in on the off chance today and Matthew was so very helpful, professional and booked airport lounges and fast track services for myself. Nothing was too much trouble for him, did everything with a big smile and patience. Thank you once again, will definitely be booking more holidays from this branch. Tui should be very proud of their team in Poole.

TUI Holiday Store

Thank you Michele, glad we could help you

Lucy Chalk 3 weeks ago

Fantastic experience: Matthew did a brilliant job yesterday when I went into the Poole branch with a complicated mini break plan. It involved 5 passengers, travelling from 3 airports, all to 1 destination, arriving at similar times. To make things more tricky, one of the packages had become unavailable since my initial online searches. However, Matthew solved the problem by booking the same package through Jetset, whom Tui are agents for. This would not have been possible for me to do online at home and so it would have been back to square one for me and my friends on our mini break search. Matthew also applied some discount codes and so the 3 packages still came in at the same price that I was hoping for. My friends and I are now really looking forward to our little holiday in May, all thanks to Matthew! Also thanks to Alesha who took my payments today over the phone, when I called to pay the balances, she was also really friendly and helpful. Big thumbs up for Tui's Poole branch!

TUI Holiday Store

Thank you so much Lucy for your lovely review! Always happy to help

Kim Harding 4 weeks ago

Fantastic experience: Wonderful friendly easy booking today with Niamh thank you

TUI Holiday Store

Thank you Kim for your lovely review! Louise

Gill Little 4 weeks ago

Fantastic experience: Louise in the Poole store was extremely helpful and found us exactly what we were looking for!

TUI Holiday Store

Thank you so much for your king review - Louise

Chey Clarke 1 month ago

Fantastic experience: The best experience booking our wedding with Niamh! We had a few appointments with Niamh to book our wedding package and she couldn’t be more helpful! Fantastic service, treatment and so informative. Would highly recommend TUI for your wedding and will definitely be recommending and returning to book future holidays. Thank you so much Niamh and TUI Poole.

Tia Vincent 1 month ago

Fantastic experience: Hayden and Jodie were so friendly and helpful when booking our trip. They also made sure we had everything we needed; insurance, airport parking etc.

This review has been automatically translated. | See original text
Melissa Gilroy 1 month ago

Fantastic experience: Just want to say a massive thank you to Niamh at the TUI Poole store. We felt Niamh went above and beyond, listening to our wishes and tailored the holiday to fit. Amazing customer service and won’t go anywhere else in future. Thank you again ☺️

Eleanor 1 month ago

Fantastic experience: Quick easy and efficient! Booking my travel insurance was stress free, spoke to Niamh on the phone and she sorted it out quickly and for a great price!

TUI Holiday Store

Thank you Eleanor for your lovely review

This review has been automatically translated. | See original text
Keith Mollison 1 month ago

Fantastic experience: Oakley was absolutely great. He quickly understood our requirement and guided us through the process of choosing a holiday for June. Checked through everything when we arrived home and it looks perfect. Thank you very much for your guidance Oakley. Kay and Keith.

TUI Holiday Store

Thank you Keith for your lovely review, glad we were able to help!

Beth Kelly 1 month ago

Fantastic experience: Beth was very friendly and approachable when I arrived into the store, and she sent me to Niamh who helped me book a cruise for my parents. Niamh was so helpful and knowledgeable. It’s great to know they will organise boarding passes and currency for us too. Highly recommend TUI Poole to plan your next holiday!

TUI Holiday Store

Thanks for the lovely review Beth, I am glad we were able to help you find the perfect holiday for your parents. Beth

Donna Mace 1 month ago

Fantastic experience: Very helpful and agreed to call back and did so at the times we agreed. Till we had looked into things and was fully happy with our choice.

TUI Holiday Store

Thank you Donna for your review!

This review has been automatically translated. | See original text
Brenda Procter 1 month ago

Fantastic experience: Matthew in the poole TUI store was very friendly and helpful when we went in today to book our holidays

TUI Holiday Store

Thank you for your lovely review Brenda! Beth

This review has been automatically translated. | See original text
Sally-ann Burnett 1 month ago

Fantastic experience: Great communication. Easy to change our holiday and rebook another. Very helpful indeed.

TUI Holiday Store

Thank you for your lovely review Sally-Ann! Beth

John & Janet Alldritt 1 month ago

Fantastic experience: Louise was most helpful and efficient booking our holiday to Gran Canaria in March. The staff are always friendly at the Poole office. Thank you

TUI Holiday Store

Thank you for your lovely review John & Janet! Beth

This review has been automatically translated. | See original text
Richard Whitbread 1 month ago

Fantastic experience: Very pleased with Michelle’s approach to our Holiday search. We are now looking forward to our holiday in September. Many thanks Michelle.

TUI Holiday Store

Thank you for your lovely review Richard! Beth

Patrick Tighe 1 month ago

Fantastic experience: Excellent friendly welcome from staff. Matthew was very quick and efficient to sort out my family holiday for June 2025. It took away much of the anxiety that I experience when booking online! P Tighe

TUI Holiday Store

Thank you for your lovely review Patrick! Beth

Jessica 1 month ago

Fantastic experience: Booked in store with Hayden today. This is the second time Hayden has helped us book a holiday and it definitely isn’t going to be the last! Helpful from start to finish. Very thorough and offered us many different options and even covered insurance quotes and parking.

TUI Holiday Store

Thank you so much Jessica for your lovely review!

This review has been automatically translated. | See original text
Wayne Hughes 1 month ago

Fantastic experience: Myself and my wife went into TUI in Poole today, dealt with a guy called Reece, gave them a task of a finding a holiday which was from another company, however we wanted to go through TUI as it would be easier for us. They pulled out all the stops to find the resort, they had 4 of their staff looking for us. They ultimately found and booked the hotel direct, booked the flights through themselves and then booked a private transfer. We felt like we put them on their toes a bit but honestly, they were very polite ant patient with us. We couldn’t have asked for anything more. Brilliant and thank you

TUI Holiday Store

Thank you Wayne for your lovely review, we are always here to help!

Francis Masters 1 month ago

Fantastic experience: Very helpful and professional

TUI Holiday Store

Hello Francis, Thank you for your lovely review. Beth

Peter Roadnight 2 months ago

Fantastic experience: I have been using TUI for many years now and have always found them simple to deal with. Our holidays have gone well and we have been very happy with our treatment by them.

TUI Holiday Store

Thank you Peter for your lovely review. We look forward to seeing you again soon

This review has been automatically translated. | See original text
Shirley Durnford 3 months ago

Fantastic experience: Excellent customer service Daisy. Glad I popped in rather than book on line.

TUI Holiday Store

Thank you Shirley for your lovely review

This review has been automatically translated. | See original text
Lisa Coley 3 months ago

Fantastic experience: The whole team is friendly and helpful, and we had absolutely brilliant service from Hayden. Despite us changing dates and locations a few times, Hayden worked out various options for us and got us a great deal. We wouldn't hesitate to go back to him to book our next break. Thank you.

TUI Holiday Store

Hello Lisa, Thank you so much for your review!

This review has been automatically translated. | See original text
Colin Rickman 3 months ago

Fantastic experience: The girl in the shop was so helpful and made it so easy to book my holiday

TUI Holiday Store

Thank you Colin for your review

This review has been automatically translated. | See original text
Pamela Carter 3 months ago

Fantastic experience: Has got to be the best,most efficient, extremely proficient professional and very welcoming TUI booking office in the area .Have booked several Marella Cruises and TUI vacations at this office and will many more .After service 110%.Cannot recommend enough,a delightful experience.So so helpful and knowledgeable

TUI Holiday Store

Hi Pamela, Thanks for your lovely comments, I'm glad we were able to help you find your perfect Marella Cruise! ^ Beth

sarah johnson 3 months ago

Fantastic experience: Excellent service answered all questions with knowledge and expertise couldn't fault in anyway

TUI Holiday Store

Hi Sarah - Thanks for your lovely review! ^Beth

Jackie Hales 3 months ago

Fantastic experience: Went in to TUI Poole to book our first ever holiday abroad. We are now in our 60s. Oakley was great and gave us good advice. We have booked for September 2025. Looking forward to our holiday.

TUI Holiday Store

Hello Jackie, Thank you for your lovely review

This review has been automatically translated. | See original text
Danni Drodge 3 months ago

Fantastic experience: Sadie booked our holiday for us for summer 2025. She was patient and prompt with her communications at every stage. A really easy and smooth transaction and I would not book anywhere else in the future.

TUI Holiday Store

Hi Danni, thanks for your lovely comments, I am glad we were able to assist you in booking your Summer holiday! Beth

colin gibbs 3 months ago

Fantastic experience: Just booked a cruise and stay with tui in Poole with Louise and she was very helpful finding the right cruise for us 4 adults and 2 children yes she was fantastic

TUI Holiday Store

Thank you Colin for your kind review

This review has been automatically translated. | See original text
Joan Dall 3 months ago

Fantastic experience: Lucy was very helpful; it was so easy booking for 2026.

This review has been automatically translated. | See original text
TUI Holiday Store

Thank you Joan for your kind review

This review has been automatically translated. | See original text
Steve Beedie 3 months ago

Fantastic experience: Excellent service from Sadie. Great help making the booking.

This review has been automatically translated. | See original text
TUI Holiday Store

Thank you Steve for your lovely review

This review has been automatically translated. | See original text
jacki ricketts 3 months ago

Fantastic experience: The staff at Tui in Poole are friendly listened to what we wanted and got us the hotel we wanted booked everything for us no worries and threw in a coffee as well we are well pleased

TUI Holiday Store

Thank you so much for your review

This review has been automatically translated. | See original text
Mark Steele 3 months ago

Fantastic experience: We have just booked a holiday to the Canaries with Niamh at TUI Poole. She was really helpful in answering all our questions and getting the booking sorted out, and I can highly recommend them.

TUI Holiday Store

Thank you Mark for your kind review

This review has been automatically translated. | See original text
Donna Parry 4 months ago

Fantastic experience: We booked a holiday yesterday and Ayesha was amazing! Very professional, friendly and went the extra mile to make sure we had everything we needed. Nothing was too much trouble Thank you Steve & Donna

TUI Holiday Store

Thank you Donna for your lovely review

This review has been automatically translated. | See original text
eddbrown4 4 months ago

Fantastic experience: We often book with Tui in Poole as everyone makes it an easy and pleasurable experience. We always find what we want and sometimes something better than we expected. On this occasion Matt helped us book 2 holidays with various special requirements and challenges for him to overcome and he executed them perfectly. So helpful. Poole Tui is always our first choice.

TUI Holiday Store

Thank you for your review, we look forward to seeing you again

This review has been automatically translated. | See original text
Michael Morrison 4 months ago

Fantastic experience: Excellent service from Louise... Easy process very thorough and problem free.. Many thanks...our latest holiday booked with Louise...who would deal with the internet when you have all Louise's knowledge and help in navigating all the options..and all booking including car parking sorted while you wait...brilliant!!!big thank you from us both 9th October..M More great service from the Poole team today..this time Niamh and Jodi..all very easy and efficient and we are off back to the same hotel as last year..many thanks again..

TUI Holiday Store

Hello Michael, Thank you for your lovely review. We look forward to seeing you again soon.

This review has been automatically translated. | See original text
js 5 months ago

Fantastic experience: Another excellent customer experience this time with Matthew in the Poole branch. Professional, friendly and helpful. Worth taking the time to go into the branch as website was glitching. Adds to the holiday mood! Thanks Matthew. And for the £0.8p discount for Dad

TUI Holiday Store

Thank you for your lovely review! Beth

Barry Evenson 6 months ago

Fantastic experience: tui Poole, five star for our latest holiday booking for next year . Great freindly and knowledgeable service from Mathew and a warm welcome from everyone in store.Thankyou

Ruth lorraine 6 months ago

Fantastic experience: Louise was brillant answered all my questions however silly they may have appeared. Looking forward to my exciting holiday

TUI Holiday Store

Hi Ruth, thank you for your lovely review. Beth

Jane Burridge 6 months ago

Fantastic experience: Louise helped me with booking our holiday. Coz I'm not good with technology Thankyou

TUI Holiday Store

Hi Jane, thanks for a lovely review! Beth

Laura Tonks 6 months ago

Fantastic experience: We were served by Oakley yesterday and today and he was so helpful, full of knowledge and drew on other staff for thier experience of the place we were looking at. We told him the brief and he delivered. Great experience.

TUI Holiday Store

Hi Laura, thanks for your lovely review, I'm glad we were able to find the perfect holiday for you! Beth

jill Totten 6 months ago

Fantastic experience: Just booked Turkey for 5 people from different airports. Ayesha was very friendly , patient and helpful.

TUI Holiday Store

Hi Jill, thanks your your lovely review. We look forward to seeing you again soon! Beth

Anita Tassi 6 months ago

Fantastic experience: Very nice staff in Poole and Ibiza as well. We so happy.

Hayley Legg 6 months ago

Fantastic experience: Great experience listened to what we wanted lovely staff

TUI Holiday Store

Hi Hayley, thank you for your lovely review. Beth

Alidja Templer 6 months ago

Fantastic experience: We had an outstanding experience booking our holiday with Ayesha! She was incredibly friendly and always had a warm, smiley demeanor that made the process enjoyable. Her patience was remarkable as she carefully listened to all our preferences and needs, ensuring that every detail was perfect. Ayesha truly went above and beyond to make our holiday planning smooth and stress-free. Highly recommend her services!

TUI Holiday Store

Hi Alidja, thank you so much for your lovely review, I'm glad to hear we could find you your perfect holiday. We look forward to seeing you again soon. Beth

Helen Mulford 6 months ago

Fantastic experience: We went in on Saturday and Hayden dealt with our request and he was very helpful indeed.

TUI Holiday Store

Hi Helen, thank you for your lovely review. Beth

Andrew Law 6 months ago

Fantastic experience: Really good experience booking this cruise. Oakley has the patience of a Saint!! Cruise and hotel booked for 2025, and I know it's going to be brill! Thanks so much.

TUI Holiday Store

Hi Andrew, thank you for your lovely review. Beth

Darren Reynolds 6 months ago

Fantastic experience: It’s my wife’s 50 Birthday in December 2025 and I booked a 2 week holiday to Mexico for January 2026. Lucy at the Poole branch couldn’t have been anymore helpful as I’m not used to doing this sort of thing and spending £6000 on a holiday. Lucy was polite, very friendly, understanding And patient which I really appreciated. She was also very professional and made me feel completely at ease. I would not hesitate calling and booking again with Lucy I can’t say enough of how she really is a credit to Tui. Thank you Lucy you help was very much appreciated. Many thanks Darren

TUI Holiday Store

Hello Darren, thank you for your lovely comments, I am glad to hear Lucy was able to assist you in booking this exciting break for you and your wife. We look forward to seeing you again soon. Beth

Lynne Mcgillivray 6 months ago

Fantastic experience: Popped into Poole branch to book a holiday. It was for a party of 4 with each couple travelling from different airports. Ayesha was outstanding in booking both the holidays with the minimum of fuss. Very efficient and helpful with everything booked and confirmed in record time. Lovely to have the personal touch. Would use and recommend Ayesha for any future booking of holidays.

TUI Holiday Store

Hello Lynne - Thank you for your lovely comments, I am glad to hear Ayesha was able to help you book your holiday. We look forward to seeing you again soon. Beth

Hilary Law 6 months ago

Fantastic experience: Oakley has booked us a cruise and stay holiday today, the experience was fabulous due to his patience and experience. He was very patient with me and my husband, and was very knowledgeable which helped enormously with our holiday booking, can’t wait to go x

TUI Holiday Store

Hello Hilary, thank you for your lovely comments I am please to hear you had a great experience in store with us. Beth

Anthony Read 7 months ago

Fantastic experience: Wonderful service as always, cannot recommend them highly enough, great to actually talk to a member of staff locally.

TUI Holiday Store

Hello Anthony, Thank you for your lovely review, the team and I enjoyed reading your comments. Beth

karen leyshon 7 months ago

Fantastic experience: Mathew in Poole branch was very helpful and made sure we got best deals as 2 out the 4 of us have disabilitys and mathew mad sure we was all happy with cruise.

TUI Holiday Store

Hi Karen, thanks for the lovely review! I’m glad we were able to help you find the perfect holiday! Beth :)

Joe Hayes 7 months ago

Fantastic experience: Fantastic experience

TUI Holiday Store

Hi Joe, thank you for taking the time to leave us a review, we are glad you had a great experience with us in store. We look forward to seeing you again soon. Beth

Sue Dearman 7 months ago

Fantastic experience: Much better being able to talk face to face with getting the holiday you want. No hidden extras or surprises when you book in store.

TUI Holiday Store

Hi Sue, thank you for taking the time to leave a review! I loved reading your comments, and I know Michelle will too. We look forward to seeing you again soon. Beth

Dianne Frooome 7 months ago

Fantastic experience: Just back from booking a holiday in the Tui Poole store. Matthew sorted everything out for me after being greeted by name by Louise. Always a pleasant experience in this store and will continue to use it for holiday bookings.

TUI Holiday Store

Thank you for your lovely comments Dianne, we look forward to seeing you again soon! Beth :)

Barry Webb 7 months ago

Fantastic experience: Great service received from Hayden & Chris at the TUI store in Poole, who took the time to book us the holiday requirements we needed. Keep up the great work!!

TUI Holiday Store

Hi Barry, thank you for taking the time to leave us a lovely review. We look forward to seeing you again soon!Beth :)

Nicholas Arnold 7 months ago

Fantastic experience: We actually booked through TUI Bournemouth. Spoke to a very friendly Lady called Holly. She was very knowledgeable and professional, we completed the booking over the phone. Would not hesitate in recommending Holly to anyone.

TUI Holiday Store

Hi Nicholas, thank you for taking the time to leave a review! I loved reading your comments, and I know Holly will too. Beth

janine vowles 7 months ago

Fantastic experience: The staff at TUI have always been absolutely fantastic. Always helpful with their suggestions and guiding you through the process of your booking. Sadie was very helpful when making my last booking.

TUI Holiday Store

Hi Janine, thank you for taking the time to leave a review! I loved reading your comments, and I know Sadie will too. We look forward to seeing you again soon. Beth

andrea Wright 8 months ago

Fantastic experience: Great rates and efficient and friendly service by Niamh.

TUI Holiday Store

Hi Andrea, thank you for taking the time to leave a review! I loved reading your comments, and I know Niamh will too. We look forward to seeing you again soon. Beth

Samantha Bee 8 months ago

Fantastic experience: Great service from Hayden and Charlotte today. Thank you very much

Adele Kitson 8 months ago

Fantastic experience: Very helpful as we weren’t sure which holiday to go for, however Charlotte and Hayden we both really good

Natalie Fowler 8 months ago

Fantastic experience: Just wanted to thank all of the team at Tui Poole for their help with our holiday arrangements such a lovely team

TUI Holiday Store

Thank you for your lovely comments Natalie, we look forward to seeing you again soon. Beth

Sammia Hassan (Sam) 8 months ago

Fantastic experience: Just booked a holiday with the lovely Matthew, he was so helpful, friendly and knowledgeable. He made the booking so easy for us. 10/10 service and will definitely be booking again in the future and will be making sure I recommend him to all my family and friends.

TUI Holiday Store

Hi Sam, thank you for taking the time to leave a review! I loved reading your comments, and I know Matthew will too. We look forward to seeing you again soon. Beth

Linda Blake 9 months ago

Fantastic experience: I booked a TUI holiday today, on behalf of my son and his fiancée via this store. I spoke to a very helpful and efficient advisor, whose name is Jessica Shepherd. She made the booking process very easy for me, giving me information on flight times and the location of the hotel we wanted to book, etc.

daniel howe (Howy) 9 months ago

Fantastic experience: Wow! Hayden was fantastic. The great young man found me the perfect holiday at the best price. Guided me on things to do and nice locations to eat! Left me looking forward to my holiday!

Gary Bush 10 months ago

Fantastic experience: Holly sorted out a super deal at Tui Poole ,great service

Ryan Norton 10 months ago

Fantastic experience: Was seen by a lad called Hayden went in with no clue where to go very happy with the suggestions and overall help i received genuinely felt like he was interested in finding my perfect holiday can’t ask for much more

TUI Holiday Store

Thank you for your review. It is much appreciated

Danielle Hall 10 months ago

Fantastic experience: We booked with Oakley who went above and beyond to accommodate our requests and found the best deal for us, overall very happy with the experience and would recommend Oakley to anyone looking to book with Tui.

TUI Holiday Store

We really appreciate you taking the time to review Oakley's service

Keean White 10 months ago

Fantastic experience: Popped into the store to pick up a brochure , ended up booking the most amazing holiday with Matthew , he was so patient , polite and professional , he found me a much better deal than I had found myself online , just shows you , you can’t beat face to face service , thank you matthew and all the team I am over the moon

TUI Holiday Store

Many thanks for your service review on Matthew

Joan Kelham 10 months ago

Fantastic experience: Yesterday afternoon we visited Tui Holiday Store to book a week's Winter holiday. We were welcomed by Hayden Webb, who discussed our requirements with us. We found him to be professional, friendly and helpful. We were pleased to be able to book our holiday at our chosen hotel in the Canary Islands. Every thing was completed quickly and efficiently, giving us every confidence we could look forward to a great holiday. We then went on to buy our Euros, and were equally impressed by the efficiency of this transaction. .

TUI Holiday Store

We really appreciate your review on the service . Thank you

Charlotte Shepherd 11 months ago

Fantastic experience: Today I have booked with Jess who was incredibly helpful and professional. We weren’t sure where we wanted to go but she was very patient and helped us find an amazing holiday at a great price. Will be back to book the next one at this lovely store!

Abigail Boyd 11 months ago

Fantastic experience: A big thank you to Hayden at Tui Poole! Patiently listened to all our criteria for a 5 night short break to Majorca and he found us a lovely hotel to suit all our needs! We have used the team at Tui Poole many times over the years, they’ve always been helpful and knowledgable and it’s so nice to speak to a human rather than faceless online booking…thanks again Hayden hopefully be back to see you for our January getaway!

TUI Holiday Store

Thank you for taking the time to review our service

Agnes Harrison 1 year ago

Fantastic experience: Massively helpful! Had a great holiday

TUI Holiday Store

We are so pleased you had a positive experience

Allyson Pickering 1 year ago

Fantastic experience: Holly was helpful and patient

TUI Holiday Store

Thank you

Lynn hargreaves 1 year ago

Fantastic experience: Excellent customer service from Hayden in particular, Who was very helpful, patient, and efficient listened to our requirements and found us a fantastic holiday.

TUI Holiday Store

Thank you for your positive feedback

Joshua Newbury 1 year ago

Fantastic experience: I went in to book my holiday to Greece and was served by Oakley who was very helpful and polite when helping us book, would recommend.

TUI Holiday Store

Thank you for your positive feedback

dario Palitta 1 year ago

Fantastic experience: I was served by Oakley, his customer service was exceptional, too care of everything perfectly, would definitely recommend!

TUI Holiday Store

Thank you for your positive feedback

Taylor Samways 1 year ago

Fantastic experience: Super duper . My partner and I were looked after by Hayden, he was so polite, helpful and informative. Would definitely recommend him and return in the future to book more holidays ⭐️⭐️⭐️⭐️⭐️

TUI Holiday Store

Thanks so much for your positive feedback

THE TANNERS 1 year ago

Fantastic experience: Came into the store to book a holiday with Hayden and his service was amazing he was friendly and informative with what I was looking for will definitely come back again to book another.

TUI Holiday Store

Thank you for taking the time to review your service that you received

Dominic Malin 1 year ago

Fantastic experience: Spoke over the phone to Oakley and was given helpful advice for my holiday later this year. He went out of his way to get me the best value. Excellent customer service. Definitely use him when I book my next holiday!

TUI Holiday Store

Your feedback is much appreciated

Adam Coley 1 year ago

Fantastic experience: I have recently been looking to go on holiday and stumbled across Hayden in TUI Poole who was a tremendous help. He gave me many options to cover all of my wants and needs, even went above and beyond for me making me feel at ease. I have been left speechless at how such a young man can be so professional and knowledgeable. Keep up the good work Hayden! I will be coming back to deal with you always !

TUI Holiday Store

We appreciate your positive feedback

Travis Turner 1 year ago

Fantastic experience: Exceptional service from a young chap called Hayden! Firstly I was greeted with a massive massive smile and a firm handshake - very professional. He then assisted and guided me in to booking my holiday in June! Thankyou Hayden

TUI Holiday Store

We appreciate your feedback

Louise Chinery 1 year ago

Fantastic experience: Fabulous service from Kevin

Jess Norton 1 year ago

Fantastic experience: Came into the shop and was able to get our holiday booked very quickly and efficiently. Chris was wonderful and helpful, so that we could choose the right package for our needs. Highly recommended!

TUI Holiday Store

Thank you for your positive feedback

Harriet Allard 1 year ago

Fantastic experience: We would highly recommend the Poole TUI office, in particular we were very impressed with Niamh and Jess, who were extremely helpful with regards to issues involving our pre-booked holiday due to a medical emergency. They went above and beyond to help us during this difficult and stressful time, they are a credit to the company and the office. We will happily use TUI again in the future, and will be recommending to others.

TUI Holiday Store

Thank you for taking the time to review our service We appreciate all feedback

Nikki O'Kane 1 year ago

Fantastic experience: We had various bits & pieces that needed to be sorted out urgently for a holiday which is a Christmas present. Chris handled everything for us & was at the end of the phone to sort it all. He was professional, knowledgeable & stepped up to get everything gold standard for us. Absolutely brilliant. Thank you so much for everything & pulling out all the stops.

TUI Holiday Store

We are thrilled with your feedback - thank you

Josh Chinery 1 year ago

Fantastic experience: I went into the Poole store for a trip to Las Vegas next April. I saw Louise and she found me the perfect holiday, it was a fab price with everything I meeded. She was so knowledgeable and nothing was too much trouble. She was awesome! Everyone in the Poole shop are just so helpful. Top service!

TUI Holiday Store

We appreciate you taking the time to review our service

Deanne Foot 1 year ago

Fantastic experience: Had been deliberating over a holiday for some time, decided we would go for it, travelled to Tui Poole, met very swiftly by Oakley who was absolutely fantastic, knowledgeable, polite, attentive and good fun. He booked exactly what we required, offered advice on airport parking, trips and excursions whilst there, also strived to get us additional help with assisted travel as we have a disabled member in the party. He made the whole process very simple. A pleasure deal with such a wonderful team member.

TUI Holiday Store

Thank you for your review . We appreciate all feedback.

Julia Parker 1 year ago

Fantastic experience: My cousin and I booked a holiday online but unfortunately TUI had to cancel our flight and we could no longer fly into Bournemouth for this holiday. We went to the Winton branch to look at our options and received such terrible service that we left without having sorted anything out and we did not want to go back there. We decided to go the Poole branch the following day to try again. It was very busy and we waited and was seen by Hayden. We explained what happened to our original booking and that we needed some advice. Well, the experience couldn’t have been any more different to what we received the day before. Hayden was absolutely brilliant and with the help of Jess, who clearly knows her stuff and was also brilliant, we amended our booking and left TUI very happy indeed. Even though it was very busy, they both listened, offered options and opinions to ensure our needs were completely satisfied. Thank you Hayden and Jess, you are a credit to TUI and we will always come to the Poole branch to book our future holidays.

TUI Holiday Store

We appreciate the time you have taken to review the service you received in TUI Poole. We really value all feedback

Leave your opinion about TUI Holiday Store:

1 = bad
5 = Excellent

TUI Holiday Store appears in the following listings:

Other travel agencies that might interest you

Sun dunes experience

Sun dunes experience

See address and contact data
+48600662775
5 (5)
Select World Travel

Select World Travel

See address and contact data
Haven Rd 16 - BH13 7LP, Poole
01202 709881
4.6 (20)
Hays Travel Broadstone

Hays Travel Broadstone

See address and contact data
Lower Blandford Rd 191 - BH18 8DH, Broadstone
01202 658008
5 (8)
Dorset Day Trips

Dorset Day Trips

See address and contact data
Carroll Cl 5 - BH12 1PL, Poole
07443 496970
5 (1)
Jet Set With Jo

Jet Set With Jo

See address and contact data
63 Springdale Rd - BH18 9BN, Broadstone
+447999052398
3.9 (7)
Fred. Olsen Travel Agents - Westbourne

Fred. Olsen Travel Agents - Westbourne

See address and contact data
Poole Rd 116 - BH4 9EF, Bournemouth
01202 023931
Young at Heart Travel Ltd

Young at Heart Travel Ltd

See address and contact data
Robert Louis Stevenson Ave 19-21 - BH4 8ED, Bournemouth
01202 923033
4.5 (8)
Deluxe Cruises

Deluxe Cruises

See address and contact data
Seamoor Ln 14 - BH4 9AU, Bournemouth
01202 767926
1 (2)
Mytrip

Mytrip

See address and contact data
Seamoor Rd 65 - BH4 9AE, Bournemouth
3.9 (17)
Hays Travel Westbourne

Hays Travel Westbourne

See address and contact data
Poole Rd 68 - BH4 9DZ, Bournemouth
01202 765406
4.8 (25)
The Stag and Hen Experience

The Stag and Hen Experience

See address and contact data
Poole Rd 5 - BH2 5HQ, Bournemouth
01202 566100
5 (15)
Expectations Travel

Expectations Travel

See address and contact data
St Stephen's Rd 15-17 - BH2 6LA, Bournemouth
01202 544876

Add your travel agency to our directory for free

If you manage a travel agency and want to appear in our directory, add your company information and you will be able to appear completely free of charge.

Add your company for free

The largest directory of travel agencies in United Kingdom

Find the best travel agencies near you