
TUI Holiday Store

Information about TUI Holiday Store
Opening hours
- Monday: 9:00 AM – 5:30 PM
- Tuesday: 9:00 AM – 5:30 PM
- Wednesday: 9:00 AM – 5:30 PM
- Thursday: 9:00 AM – 5:30 PM
- Friday: 9:30 AM – 5:30 PM
- Saturday: 9:00 AM – 5:30 PM
- Sunday: 10:30 AM – 4:30 PM
We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Discover Your Smile.
Our comment from TraTraTravel UK about TUI Holiday Store:
TUI Holiday Store in Poole offers a welcoming and exceptional holiday booking experience characterized by knowledgeable and friendly staff. Customers have frequently praised the team's ability to provide personalized service and assist with various travel needs, making the booking process easy and enjoyable.
Highlighted strengths include:
- Friendly and professional service from staff like Ayesha, Hayden, and Matthew.
- Experienced team members who offer valuable travel advice and help in finding the best deals.
- A warm and welcoming atmosphere that encourages face-to-face interactions, enhancing customer satisfaction.
- Efficient assistance in booking holidays for large groups or complex itineraries.
- Excellent follow-up service and transparent communication regarding booking details.
While most reviews are overwhelmingly positive, some feedback suggests there might be occasional variations in service continuity. Customers are encouraged to connect with the friendly staff for a memorable holiday planning experience.
TUI Holiday Store: Reviews
Fantastic experience: We had a problem with our booking but Michelle was very helpful and assisted us to make a fresh booking. She was very patient and professional. Thank you.
Fantastic experience: We went in store on Saturday . My Mum is disabled and struggles with mobility Lucy was great at phoning and sorting out all our concerns.
Thank you Nicola for your lovely review
Fantastic experience: We arrived at the store as a family with no appointment. Michelle was really helpful and patient with us as we explored different options. Michelle also followed us as planned with a phone call to confirm our plans. She was so helpful and friendly and made the planning of our holiday an enjoy!! Thank you
Thank you Louisa for you lovely review.
Fantastic experience: We always book our holidays at Tui in Poole. The staff is always friendly and helpful with any questions regarding the holidays you would like to book. At the last visit on Saturday we’ve had the pleasure to deal with Reece. Great service
Fantastic experience: Just booked a last minute holiday with Michelle at the Poole office thanks for your patience! Great customer service thx.
Thank you Karen for your review. We are always happy to help!
Fantastic experience: Rang the CS line for TUI to book as I always like to speak to someone just so that I can ask any little q's etc as I think of them and I went through to the Poole branch. Spoke to Niamh who was great. Friendly, approachable, knowledgeable and none of my silly little questions were to much bother. Left feeling quite comfortable with everything we have booked and committed too.
Hi Cathy, Thank you for your lovely review, I am glad we were able to assist in booking your holiday! Beth
Fantastic experience: Great service from Sadie and colleague as always always helpful and professional even with a very fussy customer like me !
Thank you Gemma, we are always happy to help!
Fantastic experience: Very happy with the service from Matthew when booking. Very professional and experienced. He didn't rush me when I was booking even though they were due to close.
Thanks for the lovely review Kim! We look forward to seeing you again soon! Beth
Fantastic experience: Booked our family all inclusive holiday with Jodie. Was a brilliant idea using TUI, will be using them now for all our future holidays. What a great team!!
Thank you Phoebe for your lovely review
Fantastic experience: Matthew was extremely helpful and efficient when booking our cruise and stay
Thank you Ann
Fantastic experience: Excellent service
Thanks for the lovely review Linda!
Fantastic experience: Initial enquiry was with Lucy, but today I booked with Oakley both of them exemplary and I look forward to my holiday.
Thank you Julie for your lovely review
Fantastic experience: Called in on the off chance today and Matthew was so very helpful, professional and booked airport lounges and fast track services for myself. Nothing was too much trouble for him, did everything with a big smile and patience. Thank you once again, will definitely be booking more holidays from this branch. Tui should be very proud of their team in Poole.
Thank you Michele, glad we could help you
Fantastic experience: Matthew did a brilliant job yesterday when I went into the Poole branch with a complicated mini break plan. It involved 5 passengers, travelling from 3 airports, all to 1 destination, arriving at similar times. To make things more tricky, one of the packages had become unavailable since my initial online searches. However, Matthew solved the problem by booking the same package through Jetset, whom Tui are agents for. This would not have been possible for me to do online at home and so it would have been back to square one for me and my friends on our mini break search. Matthew also applied some discount codes and so the 3 packages still came in at the same price that I was hoping for. My friends and I are now really looking forward to our little holiday in May, all thanks to Matthew! Also thanks to Alesha who took my payments today over the phone, when I called to pay the balances, she was also really friendly and helpful. Big thumbs up for Tui's Poole branch!
Thank you so much Lucy for your lovely review! Always happy to help
Fantastic experience: Wonderful friendly easy booking today with Niamh thank you
Thank you Kim for your lovely review! Louise
Fantastic experience: Louise in the Poole store was extremely helpful and found us exactly what we were looking for!
Thank you so much for your king review - Louise
Fantastic experience: The best experience booking our wedding with Niamh! We had a few appointments with Niamh to book our wedding package and she couldn’t be more helpful! Fantastic service, treatment and so informative. Would highly recommend TUI for your wedding and will definitely be recommending and returning to book future holidays. Thank you so much Niamh and TUI Poole.
Fantastic experience: Hayden and Jodie were so friendly and helpful when booking our trip. They also made sure we had everything we needed; insurance, airport parking etc.
Fantastic experience: Just want to say a massive thank you to Niamh at the TUI Poole store. We felt Niamh went above and beyond, listening to our wishes and tailored the holiday to fit. Amazing customer service and won’t go anywhere else in future. Thank you again ☺️
Fantastic experience: Quick easy and efficient! Booking my travel insurance was stress free, spoke to Niamh on the phone and she sorted it out quickly and for a great price!
Thank you Eleanor for your lovely review
Fantastic experience: Oakley was absolutely great. He quickly understood our requirement and guided us through the process of choosing a holiday for June. Checked through everything when we arrived home and it looks perfect. Thank you very much for your guidance Oakley. Kay and Keith.
Thank you Keith for your lovely review, glad we were able to help!
Fantastic experience: Beth was very friendly and approachable when I arrived into the store, and she sent me to Niamh who helped me book a cruise for my parents. Niamh was so helpful and knowledgeable. It’s great to know they will organise boarding passes and currency for us too. Highly recommend TUI Poole to plan your next holiday!
Thanks for the lovely review Beth, I am glad we were able to help you find the perfect holiday for your parents. Beth
Fantastic experience: Very helpful and agreed to call back and did so at the times we agreed. Till we had looked into things and was fully happy with our choice.
Thank you Donna for your review!
Fantastic experience: Matthew in the poole TUI store was very friendly and helpful when we went in today to book our holidays
Thank you for your lovely review Brenda! Beth
Fantastic experience: Great communication. Easy to change our holiday and rebook another. Very helpful indeed.
Thank you for your lovely review Sally-Ann! Beth
Fantastic experience: Louise was most helpful and efficient booking our holiday to Gran Canaria in March. The staff are always friendly at the Poole office. Thank you
Thank you for your lovely review John & Janet! Beth
Fantastic experience: Very pleased with Michelle’s approach to our Holiday search. We are now looking forward to our holiday in September. Many thanks Michelle.
Thank you for your lovely review Richard! Beth
Fantastic experience: Excellent friendly welcome from staff. Matthew was very quick and efficient to sort out my family holiday for June 2025. It took away much of the anxiety that I experience when booking online! P Tighe
Thank you for your lovely review Patrick! Beth
Fantastic experience: Booked in store with Hayden today. This is the second time Hayden has helped us book a holiday and it definitely isn’t going to be the last! Helpful from start to finish. Very thorough and offered us many different options and even covered insurance quotes and parking.
Thank you so much Jessica for your lovely review!
Fantastic experience: Myself and my wife went into TUI in Poole today, dealt with a guy called Reece, gave them a task of a finding a holiday which was from another company, however we wanted to go through TUI as it would be easier for us. They pulled out all the stops to find the resort, they had 4 of their staff looking for us. They ultimately found and booked the hotel direct, booked the flights through themselves and then booked a private transfer. We felt like we put them on their toes a bit but honestly, they were very polite ant patient with us. We couldn’t have asked for anything more. Brilliant and thank you
Thank you Wayne for your lovely review, we are always here to help!
Fantastic experience: Very helpful and professional
Hello Francis, Thank you for your lovely review. Beth
Fantastic experience: I have been using TUI for many years now and have always found them simple to deal with. Our holidays have gone well and we have been very happy with our treatment by them.
Thank you Peter for your lovely review. We look forward to seeing you again soon
Fantastic experience: Excellent customer service Daisy. Glad I popped in rather than book on line.
Thank you Shirley for your lovely review
Fantastic experience: The whole team is friendly and helpful, and we had absolutely brilliant service from Hayden. Despite us changing dates and locations a few times, Hayden worked out various options for us and got us a great deal. We wouldn't hesitate to go back to him to book our next break. Thank you.
Hello Lisa, Thank you so much for your review!
Fantastic experience: The girl in the shop was so helpful and made it so easy to book my holiday
Thank you Colin for your review
Fantastic experience: Has got to be the best,most efficient, extremely proficient professional and very welcoming TUI booking office in the area .Have booked several Marella Cruises and TUI vacations at this office and will many more .After service 110%.Cannot recommend enough,a delightful experience.So so helpful and knowledgeable
Hi Pamela, Thanks for your lovely comments, I'm glad we were able to help you find your perfect Marella Cruise! ^ Beth
Fantastic experience: Excellent service answered all questions with knowledge and expertise couldn't fault in anyway
Hi Sarah - Thanks for your lovely review! ^Beth
Fantastic experience: Went in to TUI Poole to book our first ever holiday abroad. We are now in our 60s. Oakley was great and gave us good advice. We have booked for September 2025. Looking forward to our holiday.
Hello Jackie, Thank you for your lovely review
Fantastic experience: Sadie booked our holiday for us for summer 2025. She was patient and prompt with her communications at every stage. A really easy and smooth transaction and I would not book anywhere else in the future.
Hi Danni, thanks for your lovely comments, I am glad we were able to assist you in booking your Summer holiday! Beth
Fantastic experience: Just booked a cruise and stay with tui in Poole with Louise and she was very helpful finding the right cruise for us 4 adults and 2 children yes she was fantastic
Thank you Colin for your kind review
Fantastic experience: Lucy was very helpful; it was so easy booking for 2026.
Thank you Joan for your kind review
Fantastic experience: Excellent service from Sadie. Great help making the booking.
Thank you Steve for your lovely review
Fantastic experience: The staff at Tui in Poole are friendly listened to what we wanted and got us the hotel we wanted booked everything for us no worries and threw in a coffee as well we are well pleased
Thank you so much for your review
Fantastic experience: We have just booked a holiday to the Canaries with Niamh at TUI Poole. She was really helpful in answering all our questions and getting the booking sorted out, and I can highly recommend them.
Thank you Mark for your kind review
Fantastic experience: We booked a holiday yesterday and Ayesha was amazing! Very professional, friendly and went the extra mile to make sure we had everything we needed. Nothing was too much trouble Thank you Steve & Donna
Thank you Donna for your lovely review
Fantastic experience: We often book with Tui in Poole as everyone makes it an easy and pleasurable experience. We always find what we want and sometimes something better than we expected. On this occasion Matt helped us book 2 holidays with various special requirements and challenges for him to overcome and he executed them perfectly. So helpful. Poole Tui is always our first choice.
Thank you for your review, we look forward to seeing you again
Fantastic experience: Excellent service from Louise... Easy process very thorough and problem free.. Many thanks...our latest holiday booked with Louise...who would deal with the internet when you have all Louise's knowledge and help in navigating all the options..and all booking including car parking sorted while you wait...brilliant!!!big thank you from us both 9th October..M More great service from the Poole team today..this time Niamh and Jodi..all very easy and efficient and we are off back to the same hotel as last year..many thanks again..
Hello Michael, Thank you for your lovely review. We look forward to seeing you again soon.
Fantastic experience: Another excellent customer experience this time with Matthew in the Poole branch. Professional, friendly and helpful. Worth taking the time to go into the branch as website was glitching. Adds to the holiday mood! Thanks Matthew. And for the £0.8p discount for Dad
Thank you for your lovely review! Beth
Fantastic experience: tui Poole, five star for our latest holiday booking for next year . Great freindly and knowledgeable service from Mathew and a warm welcome from everyone in store.Thankyou
Fantastic experience: Louise was brillant answered all my questions however silly they may have appeared. Looking forward to my exciting holiday
Hi Ruth, thank you for your lovely review. Beth
Fantastic experience: Louise helped me with booking our holiday. Coz I'm not good with technology Thankyou
Hi Jane, thanks for a lovely review! Beth
Fantastic experience: We were served by Oakley yesterday and today and he was so helpful, full of knowledge and drew on other staff for thier experience of the place we were looking at. We told him the brief and he delivered. Great experience.
Hi Laura, thanks for your lovely review, I'm glad we were able to find the perfect holiday for you! Beth
Fantastic experience: Just booked Turkey for 5 people from different airports. Ayesha was very friendly , patient and helpful.
Hi Jill, thanks your your lovely review. We look forward to seeing you again soon! Beth
Fantastic experience: Very nice staff in Poole and Ibiza as well. We so happy.
Fantastic experience: Great experience listened to what we wanted lovely staff
Hi Hayley, thank you for your lovely review. Beth
Fantastic experience: We had an outstanding experience booking our holiday with Ayesha! She was incredibly friendly and always had a warm, smiley demeanor that made the process enjoyable. Her patience was remarkable as she carefully listened to all our preferences and needs, ensuring that every detail was perfect. Ayesha truly went above and beyond to make our holiday planning smooth and stress-free. Highly recommend her services!
Hi Alidja, thank you so much for your lovely review, I'm glad to hear we could find you your perfect holiday. We look forward to seeing you again soon. Beth
Fantastic experience: We went in on Saturday and Hayden dealt with our request and he was very helpful indeed.
Hi Helen, thank you for your lovely review. Beth
Fantastic experience: Really good experience booking this cruise. Oakley has the patience of a Saint!! Cruise and hotel booked for 2025, and I know it's going to be brill! Thanks so much.
Hi Andrew, thank you for your lovely review. Beth
Fantastic experience: It’s my wife’s 50 Birthday in December 2025 and I booked a 2 week holiday to Mexico for January 2026. Lucy at the Poole branch couldn’t have been anymore helpful as I’m not used to doing this sort of thing and spending £6000 on a holiday. Lucy was polite, very friendly, understanding And patient which I really appreciated. She was also very professional and made me feel completely at ease. I would not hesitate calling and booking again with Lucy I can’t say enough of how she really is a credit to Tui. Thank you Lucy you help was very much appreciated. Many thanks Darren
Hello Darren, thank you for your lovely comments, I am glad to hear Lucy was able to assist you in booking this exciting break for you and your wife. We look forward to seeing you again soon. Beth
Fantastic experience: Popped into Poole branch to book a holiday. It was for a party of 4 with each couple travelling from different airports. Ayesha was outstanding in booking both the holidays with the minimum of fuss. Very efficient and helpful with everything booked and confirmed in record time. Lovely to have the personal touch. Would use and recommend Ayesha for any future booking of holidays.
Hello Lynne - Thank you for your lovely comments, I am glad to hear Ayesha was able to help you book your holiday. We look forward to seeing you again soon. Beth
Fantastic experience: Oakley has booked us a cruise and stay holiday today, the experience was fabulous due to his patience and experience. He was very patient with me and my husband, and was very knowledgeable which helped enormously with our holiday booking, can’t wait to go x
Hello Hilary, thank you for your lovely comments I am please to hear you had a great experience in store with us. Beth
Fantastic experience: Wonderful service as always, cannot recommend them highly enough, great to actually talk to a member of staff locally.
Hello Anthony, Thank you for your lovely review, the team and I enjoyed reading your comments. Beth
Fantastic experience: Mathew in Poole branch was very helpful and made sure we got best deals as 2 out the 4 of us have disabilitys and mathew mad sure we was all happy with cruise.
Hi Karen, thanks for the lovely review! I’m glad we were able to help you find the perfect holiday! Beth :)
Fantastic experience: Fantastic experience
Hi Joe, thank you for taking the time to leave us a review, we are glad you had a great experience with us in store. We look forward to seeing you again soon. Beth
Fantastic experience: Much better being able to talk face to face with getting the holiday you want. No hidden extras or surprises when you book in store.
Hi Sue, thank you for taking the time to leave a review! I loved reading your comments, and I know Michelle will too. We look forward to seeing you again soon. Beth
Fantastic experience: Just back from booking a holiday in the Tui Poole store. Matthew sorted everything out for me after being greeted by name by Louise. Always a pleasant experience in this store and will continue to use it for holiday bookings.
Thank you for your lovely comments Dianne, we look forward to seeing you again soon! Beth :)
Fantastic experience: Great service received from Hayden & Chris at the TUI store in Poole, who took the time to book us the holiday requirements we needed. Keep up the great work!!
Hi Barry, thank you for taking the time to leave us a lovely review. We look forward to seeing you again soon!Beth :)
Fantastic experience: We actually booked through TUI Bournemouth. Spoke to a very friendly Lady called Holly. She was very knowledgeable and professional, we completed the booking over the phone. Would not hesitate in recommending Holly to anyone.
Hi Nicholas, thank you for taking the time to leave a review! I loved reading your comments, and I know Holly will too. Beth
Fantastic experience: The staff at TUI have always been absolutely fantastic. Always helpful with their suggestions and guiding you through the process of your booking. Sadie was very helpful when making my last booking.
Hi Janine, thank you for taking the time to leave a review! I loved reading your comments, and I know Sadie will too. We look forward to seeing you again soon. Beth
Fantastic experience: Great rates and efficient and friendly service by Niamh.
Hi Andrea, thank you for taking the time to leave a review! I loved reading your comments, and I know Niamh will too. We look forward to seeing you again soon. Beth
Fantastic experience: Great service from Hayden and Charlotte today. Thank you very much
Fantastic experience: Very helpful as we weren’t sure which holiday to go for, however Charlotte and Hayden we both really good
Fantastic experience: Just wanted to thank all of the team at Tui Poole for their help with our holiday arrangements such a lovely team
Thank you for your lovely comments Natalie, we look forward to seeing you again soon. Beth
Fantastic experience: Just booked a holiday with the lovely Matthew, he was so helpful, friendly and knowledgeable. He made the booking so easy for us. 10/10 service and will definitely be booking again in the future and will be making sure I recommend him to all my family and friends.
Hi Sam, thank you for taking the time to leave a review! I loved reading your comments, and I know Matthew will too. We look forward to seeing you again soon. Beth
Fantastic experience: I booked a TUI holiday today, on behalf of my son and his fiancée via this store. I spoke to a very helpful and efficient advisor, whose name is Jessica Shepherd. She made the booking process very easy for me, giving me information on flight times and the location of the hotel we wanted to book, etc.
Fantastic experience: Wow! Hayden was fantastic. The great young man found me the perfect holiday at the best price. Guided me on things to do and nice locations to eat! Left me looking forward to my holiday!
Fantastic experience: Holly sorted out a super deal at Tui Poole ,great service
Fantastic experience: Was seen by a lad called Hayden went in with no clue where to go very happy with the suggestions and overall help i received genuinely felt like he was interested in finding my perfect holiday can’t ask for much more
Thank you for your review. It is much appreciated
Fantastic experience: We booked with Oakley who went above and beyond to accommodate our requests and found the best deal for us, overall very happy with the experience and would recommend Oakley to anyone looking to book with Tui.
We really appreciate you taking the time to review Oakley's service
Fantastic experience: Popped into the store to pick up a brochure , ended up booking the most amazing holiday with Matthew , he was so patient , polite and professional , he found me a much better deal than I had found myself online , just shows you , you can’t beat face to face service , thank you matthew and all the team I am over the moon
Many thanks for your service review on Matthew
Fantastic experience: Yesterday afternoon we visited Tui Holiday Store to book a week's Winter holiday. We were welcomed by Hayden Webb, who discussed our requirements with us. We found him to be professional, friendly and helpful. We were pleased to be able to book our holiday at our chosen hotel in the Canary Islands. Every thing was completed quickly and efficiently, giving us every confidence we could look forward to a great holiday. We then went on to buy our Euros, and were equally impressed by the efficiency of this transaction. .
We really appreciate your review on the service . Thank you
Fantastic experience: Today I have booked with Jess who was incredibly helpful and professional. We weren’t sure where we wanted to go but she was very patient and helped us find an amazing holiday at a great price. Will be back to book the next one at this lovely store!
Fantastic experience: A big thank you to Hayden at Tui Poole! Patiently listened to all our criteria for a 5 night short break to Majorca and he found us a lovely hotel to suit all our needs! We have used the team at Tui Poole many times over the years, they’ve always been helpful and knowledgable and it’s so nice to speak to a human rather than faceless online booking…thanks again Hayden hopefully be back to see you for our January getaway!
Thank you for taking the time to review our service
Fantastic experience: Massively helpful! Had a great holiday
We are so pleased you had a positive experience
Fantastic experience: Holly was helpful and patient
Thank you
Fantastic experience: Excellent customer service from Hayden in particular, Who was very helpful, patient, and efficient listened to our requirements and found us a fantastic holiday.
Thank you for your positive feedback
Fantastic experience: I went in to book my holiday to Greece and was served by Oakley who was very helpful and polite when helping us book, would recommend.
Thank you for your positive feedback
Fantastic experience: I was served by Oakley, his customer service was exceptional, too care of everything perfectly, would definitely recommend!
Thank you for your positive feedback
Fantastic experience: Super duper . My partner and I were looked after by Hayden, he was so polite, helpful and informative. Would definitely recommend him and return in the future to book more holidays ⭐️⭐️⭐️⭐️⭐️
Thanks so much for your positive feedback
Fantastic experience: Came into the store to book a holiday with Hayden and his service was amazing he was friendly and informative with what I was looking for will definitely come back again to book another.
Thank you for taking the time to review your service that you received
Fantastic experience: Spoke over the phone to Oakley and was given helpful advice for my holiday later this year. He went out of his way to get me the best value. Excellent customer service. Definitely use him when I book my next holiday!
Your feedback is much appreciated
Fantastic experience: I have recently been looking to go on holiday and stumbled across Hayden in TUI Poole who was a tremendous help. He gave me many options to cover all of my wants and needs, even went above and beyond for me making me feel at ease. I have been left speechless at how such a young man can be so professional and knowledgeable. Keep up the good work Hayden! I will be coming back to deal with you always !
We appreciate your positive feedback
Fantastic experience: Exceptional service from a young chap called Hayden! Firstly I was greeted with a massive massive smile and a firm handshake - very professional. He then assisted and guided me in to booking my holiday in June! Thankyou Hayden
We appreciate your feedback
Fantastic experience: Fabulous service from Kevin
Fantastic experience: Came into the shop and was able to get our holiday booked very quickly and efficiently. Chris was wonderful and helpful, so that we could choose the right package for our needs. Highly recommended!
Thank you for your positive feedback
Fantastic experience: We would highly recommend the Poole TUI office, in particular we were very impressed with Niamh and Jess, who were extremely helpful with regards to issues involving our pre-booked holiday due to a medical emergency. They went above and beyond to help us during this difficult and stressful time, they are a credit to the company and the office. We will happily use TUI again in the future, and will be recommending to others.
Thank you for taking the time to review our service We appreciate all feedback
Fantastic experience: We had various bits & pieces that needed to be sorted out urgently for a holiday which is a Christmas present. Chris handled everything for us & was at the end of the phone to sort it all. He was professional, knowledgeable & stepped up to get everything gold standard for us. Absolutely brilliant. Thank you so much for everything & pulling out all the stops.
We are thrilled with your feedback - thank you
Fantastic experience: I went into the Poole store for a trip to Las Vegas next April. I saw Louise and she found me the perfect holiday, it was a fab price with everything I meeded. She was so knowledgeable and nothing was too much trouble. She was awesome! Everyone in the Poole shop are just so helpful. Top service!
We appreciate you taking the time to review our service
Fantastic experience: Had been deliberating over a holiday for some time, decided we would go for it, travelled to Tui Poole, met very swiftly by Oakley who was absolutely fantastic, knowledgeable, polite, attentive and good fun. He booked exactly what we required, offered advice on airport parking, trips and excursions whilst there, also strived to get us additional help with assisted travel as we have a disabled member in the party. He made the whole process very simple. A pleasure deal with such a wonderful team member.
Thank you for your review . We appreciate all feedback.
Fantastic experience: My cousin and I booked a holiday online but unfortunately TUI had to cancel our flight and we could no longer fly into Bournemouth for this holiday. We went to the Winton branch to look at our options and received such terrible service that we left without having sorted anything out and we did not want to go back there. We decided to go the Poole branch the following day to try again. It was very busy and we waited and was seen by Hayden. We explained what happened to our original booking and that we needed some advice. Well, the experience couldn’t have been any more different to what we received the day before. Hayden was absolutely brilliant and with the help of Jess, who clearly knows her stuff and was also brilliant, we amended our booking and left TUI very happy indeed. Even though it was very busy, they both listened, offered options and opinions to ensure our needs were completely satisfied. Thank you Hayden and Jess, you are a credit to TUI and we will always come to the Poole branch to book our future holidays.
We appreciate the time you have taken to review the service you received in TUI Poole. We really value all feedback
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