Sackville Travel

Negative experience: I am extremely disappointed with the level of customer service I received from Sackville Travel during an already stressful and distressing situation. My flight was cancelled in the aftermath of Hurricane Melissa in Jamaica — the most severe hurricane the island has experienced — and instead of receiving support or guidance, I encountered what I felt was a shocking lack of professionalism. In particular, my interaction with an agent named Flloyd was deeply upsetting. In my experience, he did not provide any meaningful assistance and, instead, responded in a manner that I found unhelpful and unnecessarily hostile at a time when I urgently needed clarity and support. This only added to my stress, at a moment when I was simply trying to find a way home to see my family. Based on my personal experience, I would strongly urge others to think carefully before booking with Sackville Travel if they expect reliable, respectful, and professional customer service during emergencies or unforeseen events. Situations like these require compassion and competence, and unfortunately, I did not feel that I received either. I sincerely hope the company reflects on how critical proper customer care is — especially when clients are dealing with traumatic circumstances. Sackville Travel can and should do better.

Fantastic experience: Great service with a smile

Positive experience: Tired of trying to get through on the phone, so followed the instructions to go to your website. Either I can book online or I cannot. Your messages are incorrect. I have used your services few times in the past, but instead of getting better, its getting worse.

Negative experience: Very rude staff, very bad customer service, disgusting attitude, will never book with them again TERRIBLE!!!!

Fantastic experience: Spoke a numerous poeple from the team ❤️ very helpful very straight to the point and easy to deal with will be back

Negative experience: Ridiculously expensive...poor customer service

Negative experience: I am very disgusted with the poor service I received today on the phone with Sackville Travel staff Nadine, who was extremely abrupt when I asked a question for my mother that she did not understand with regard to an I.94 travel document that is required after you have been approved by ESTA .This is another travel document required before you can book your flight to enter in to the United States. ESTA had already approved my mother but then my mother received an email this morning about the I.94 which I simply just asked Nadine about since I was now ready to book the flight for her. But instead of being helpful she became so rude when I said I thought you could help us or explain this for my mother. I had to end up hanging up due to her disrespectful manner. There is a saying in life ( It's not what you say it's how you say it). You Nadine need to be taught customer service because you are lacking in every way. I remember when Sackville Travel first opened in Stockwell /Brixton because I myself use to use them for a lot of my travels and back then they had nothing but great customer service. I have now come to understand this is a Travel/Departure Card that this is required with every waiver visa holder with ESTA approved document that the United States require when entering the country this was kindly explained to me by another Travel Agency ALHaram Travel who I ended up using to book my mother's flight because they went above and beyond to help me when I asked them the same question. They even went as far as to send me the link. Now that is what you call real customer service. This is my reason for giving a one star review. Customer Service is very important.

Fantastic experience: Amazing customer service both over the phone and in person. I was helped by a lovely lady called Michelle.

Fantastic experience: Good service and good customer service

Negative experience: SEPTEMBER 2023 I BOOKED A TRIP TO DOMINICA FOR £1300..I LEFT ON THE 16TH OCTOBER 2023, TO RETURN OCTOBER 31ST 2024..I ASK THE AGENT HOW MUCH WILL IT COST ME TO CHANGE MY RETURN DATE WHILE AM AWAY,TO COME BACK BEFORE OCTOBER 2024...I WAS TOLD £200..LAST WEEK I CONTACT SACKVILLE TRAVEL TO DO JUST THAT..AND I WAS TOLD THAT MY TICKET IS VOID CAUSE I'VE MISSED MY RETURN FLIGHT..SO I CHECKED MY TICKET AND I REALISED IT SAID RETURN OCTOBER 31ST 2023..WHICH WOULD GIVE ME 12 DAYS IN DOMINICA..I MUST ADMIT I DID NOT NOTICE THAT ERROR WHEN I BOUGHT THE TICKET.OF COURSE THE AGENT WILL NEVER ADMIT SHE MADE A MISTAKE BY PUTTING 2023 INSTEAD 2024..SHE ALSO MADE AN ERROR ON THE RECEIPT STATING THAT I'M TRAVELLING VIA ANTIGUA WHEN INFACT I WAS TARAVELLING VIA BARBADOS .THEY WERE SO COLD SAYING, "YOU HAVE TO BUY A RETURN TICKET". SO HERE I AM STANDED ABROAD.I REMEMBER TELLING AGENT CHARLETTE THAT "I'VE NEVER USED SACKVILLE TRAVEL BEFORE AND I USUALLY USE NEWMONT..SO AM GIVING THEM A TRY",BUT I GUESS IT WAS A BIG MISTAKE USING THEM...YES I SHOULD HAVE NOTICE THE ERROR... BUT SEEING THAT CHARLETTE ALSO MADE A HUGE MISTAKE ON MY TICKET..THEY COULD AT LEAST MEET ME HALF WAY..INSTEAD OF NOT CARING THAT AM STRANDED.. arrived am back in uk. had to find finances to purchase a ticket home. after being stranded abroard partly due to charlette the employee of sackville who printed the wrong return date on my ticket. when informed sackville that the return date was printed wrong by their staff..I was told "you have to purchase a new ticket"

Positive experience: Booked my holiday to Jamaica with Sackville Travel as I was recommended by my uncle to go with them. Got my holiday for a decent price, and also insurance for a good deal. Was looked after and my flights were booked with ease (!) Great customer service by most of the team. Another great thing I believe the company is black owned.

Fantastic experience: Friendly staff and good customer service.

Negative experience: If I could give 0 star I would, the worst customer service in the world. I should have just done everything online. The staff have a nasty attitude towards customers they are just sitting down being lazy and talking to each other.

Negative experience: Emailed them 15 days ago for a quote for a flight and they couldn't even be bothered to respond so they apparently don't need my business. They also need to get their website updated because it's useless trying to check dates for flights. I'm really disappointed with Sackille because I've booked with them before and had no issues though it was some time ago. It seems that their once quality customer service has become rather hit and miss now.

Fantastic experience: I have used sackville for many years to fly to the Caribbean. I hope that this service continues to offer customers the option to pay down for flights as this really helps in the current state of the world. Also, the changing of a flight is an easy process. We also like that the staff represent the demographic of consumers. Thanks to Nadine, and the entire team.

Positive experience: They never gave me back my refund in 2020. Beware of them

Fantastic experience: Sackville Travel have Bedminster around for decades. It provides a wonderful service, and I have booked for a friend to travel next month. Happy customer

Fantastic experience: Wonderful service been with sackville travel for years staff very friendly no problems always get a good deal to Barbados and Grenada with my family thanks Charlotte and Joan great hospitality every time

Fantastic experience: Had to leave a review after speaking to and booking with Justina at Sackville Travel. She was super friendly, extremely professional (checking a range of dates in order to advise me on the cheapest date to travel) and built a plan to support me paying off in 3 payments!!!! I cant believe it!!! Her professionalism was the difference between booking with Sackville and anyone else! Hands down, she was the best person I have spoken to and I wanted to share this with everyone x

Fantastic experience: Yes some of the staff, have been known to be rude but I have always booked my ticket thru them.....

Fantastic experience: Very professional outfit, and Pleasant to talk with.

Fantastic experience: I love booking. With sackviila. They are the best t

Fantastic experience: This is a great travel agency that provides a plethora of good wholesome services.

Positive experience: Great service?

Positive experience: Got the information I needed

Negative experience: Unable to check flight and holiday prices/availability!!!

Positive experience: Flights ate a bit expensive but they are three with you every step of the way

Negative experience: Customer service Were very rude And Insensitive Due To That Reason I do not book With Sackville

Negative experience: It is not worth the hassle booking with this company, the staff seem very unprofessional, and very unwilling to help. Go to Caribee Travel instead - got much better service

Negative experience: Very poor service. Unprofessional and slow to communicate. Still waiting on refund for cancelled flight (almost a year now...). I would advise that people look elsewhere and do not risk booking with Sackville . Very quick to take your money but poor handling any issues ... They should not be allowed to operate until they resolve their poor after sales service

Negative experience: Very unprofessional staff. I Reserved a ticket with them,these people send all my booking information not just to me but also to my wife who had nothing to do do with my booking. When i called them about it instead of owning responsibility and apologise they said it was my fault because I didn't tell them not to send the email to my wife. Never booking with them again and in the process of taking legal action

Negative experience: They need to improve their customer service. I made several enquiries last week, and the man, on the phone, was snappy, not friendly at all We deserve better customer service even if the plane ticket was cheaper, I felt I could not book with them.

Negative experience: I am so disappointed in the customer service. I wanted to support the local travel agents, but the staff are desperately in need of training. I went in to enquire about a package holiday for three months time as I have the week booked off from work. The staff member just shook her head and said she didn’t have anything. I was confused as it was reasonably far in advance, and in off peak season. She then clarified that it was very expensive. Again, I was confused as I hadn’t told her my budget, and I am well aware of the prices as I have been to the Caribbean multiple times within the past couple of years - including Christmas. Therefore, it was clear that she made an assumption about what I could afford. After I said I wanted to know prices. She said she didn’t deal with package holidays and had to wait 15 mins to speak with someone else. If she couldn’t book package holidays, then what was her purpose working in a travel agents?. To anyone reading this, please just go to caribee in Tooting. You’ll get a friendly advisor who book a holiday to suit your needs.

Negative experience: Reaching out to them by the telephone was crazy imagine this right so I put my holiday they said that okay I put in my details my email all now from free four weeks ago unam still waiting for email to book my ticket to put deposit down or now so I didn't say anything I just went to a different travel agency and just book a ticket to go to Jamaica because they should listen to me clearly on the phone when I'm telling them my details and my email address and all now till now I haven't received no email so that's their fault

Negative experience: Staff have a bad attitude! They almost seemed annoyed I found a good deal on their website and so decided to increase the price before I could secure it. Hung up on me more once!

Fantastic experience: Will always book with sackville, I love love Nadine and Justina who are always pleasant and happy to help. Their attitudes excel as they are always calm and they to find you the best deals they can. It is a Joy speaking to these two amazing women. Sackville travel will not be the same without them, well done ladies

Fantastic experience: Fantastic customer service wonderful holiday can't wait to book again

Fantastic experience: Awesome use them all the time

Fantastic experience: I was recommended by one of my workmate because I was planning a trip to Jamaica but the ticket was costly so I decided to use a travel agency so I give them a ring and the lady I was speaking to her name is Nadine she is very friendly I was supposed to pay off my tickets by May but I couldn't pay it off by may so she help me to push the date until June so I recommended them.

Fantastic experience: Great Caribbean specialists who allow payment over time.

Fantastic experience: Floyd is a real gentleman, polite and honest with a great sense of humour

Fantastic experience: Well established travel agency, one of two that I use when travelling to the Caribbean. Professional and friendly staff that are happy to work with you in getting what you're looking for.

Fantastic experience: Fantastic customer service Justina is the best she made everything easy and straightforward when booking my flights thank you

Fantastic experience: Customers service was great lovely Hospality

Fantastic experience: Excellent service never regret spending my money with sackville

Fantastic experience: Thank you Nadine very friendly and helpful found me an affordable deal.

Fantastic experience: Fantastic. Great customer service

Fantastic experience: Very polite and helpful staff

Fantastic experience: So awesome the staff was so polite

Fantastic experience: Great service staff are very helpful and professional

Fantastic experience: Very polite and great service. Very I formative. Clean and fresh shop.

Fantastic experience: Always nice on the phone. Professional. All my questions were answered even if they did not know the answer....by saying ...call the airline etc etc. Will be using again for my next holiday.

Fantastic experience: Thank you! for your good customer service.

Fantastic experience: Spoke to Michelle this afternoon, she was super kind and very informative.

Fantastic experience: I have always travelled with sackville travel and have found them to be very helpful and friendly always helping there customers in the best way they can may God bless them with a bright future, ❤️

Fantastic experience: Great over 30 years Great service

Fantastic experience: We always go to Sackville for our Jamaica flights and they are always super helpful in finding great prices and dates to travel

Fantastic experience: Very acommodating

Fantastic experience: Lovely place

Positive experience: Courteous over the telephone.

Positive experience: Very helpful

Fantastic experience: Good service

Fantastic experience: Customer service was great

Fantastic experience: Very happy and helpful

Fantastic experience: Nice customer service

Positive experience: Reasonable prices for Caribbean travel

Fantastic experience: You can get some good deals

Negative experience: I compared their prices to the airline and found they were £1,000 more.

Negative experience: A lot of unprofessional people working there and some nice ones too. Quite frankly they don’t care

Negative experience: The customer service here and internal procedures is letting them down. Staff members not taking responsibility for keeping me informed about important changes to my flights. Unacceptable.

Negative experience: Very poor customer service. Send no reminders for upcoming flights or payment links to pay balance. Entire flight cancelled without my knowledge and still no communication from them. Would not recommend. There are far better travel agencies out there.

Fantastic experience: Great customer service I believe Joanne is an amazing staff she is hands on on the job. I will be definitely booking with them again in the future. Great customer service !!!

Fantastic experience: This service is friendly kind, they advice well in any given situations. I would recommend thus place to everyone near or far.

Fantastic experience: I find the staff at Sackville very helpful and informative. Would recommend them anytime.

Fantastic experience: I must say that this is the best customer service experience I have ever had ringing up travel agents. I will recommend all my friends and family to book with Sackville Travel as they definitely takes the hassle out of travelling. Well done Sackville. Valrie

Fantastic experience: Very good service. Joan particularly was very helpful. Our flights to JA was cancelled twice. Once due to the lockdown and the other due to change in the destination airport i.e Montego v Kingston, both times the flights were moved to alternative dates without any fuss or confusion. The option was also available to have our money refunded. Prices are also very competitive, we got and excellent BA offer to Jamaica, which was too good to pass. Well done Sackville always my go to travel agency.

Fantastic experience: This is the place too book your Jamaica holiday great people too help you choose...

Fantastic experience: Very lovely people to do business with, been using them since 2018

Fantastic experience: Great

Fantastic experience: Good service

Positive experience: Good service

Positive experience: It is gd

Fantastic experience: Very Friendly staff

Fantastic experience: Very good Travel agent.

Positive experience: They are very helpful and friendly people.

Positive experience: Good for travel tickets or holidays to Jamaica with low deposits

Positive experience: Very long and frustrating wait, but friendly and helpful staff

Positive experience: No flight deal is available at the moment. Will revisit until I get a good deal.

Positive experience: The rep Nadine is very caring. She goes beyond her call of duty to ensure that the client is satisfied.

Positive experience: Good for when you don't have enough money to buy straight from the airline. For a sma deposit you can secure your seat and pay up until 2 months before the flight leaves (this may changes since I last used them sime years ago) obviously you will pay more than buying direct. Staff were friendly and offered advice about hotels if it was needed. Only drawback is that there was not much flights to some countries I was interested in visiting but, if you want the Caribbean then you're ok.

Fantastic experience: Service was very good staff are very helpful in many ways I have no hesitation to use again, go sackville

Fantastic experience: Always hard working staff friendly always trying to get you the best price.

Fantastic experience: Had to book a quick flight for a funeral Charlene was very helpful and managed to get exactly what o needed My friends were like ,you still go to travel agents who does that anymore? Now i now why

Fantastic experience: Excellent service, friendly staff and excellent deals.

Fantastic experience: I received great service - especially considering I was dealing with them via the phone from Jamaica. They were very efficient

Fantastic experience: Perfect service... I'll going for my holidays only with them

Positive experience: Friendly service.

Fantastic experience: Excellent service

Fantastic experience: Price is reasonable

Fantastic experience: Great deals for Jamaica etc