TUI Holiday Superstore

Fantastic experience: Booked a holiday with Karen from the fort store! Was amazing finding the best deals and great customer service: very knowledgeable about everything to do with the holiday! Would highly recommend! Thanks Karen!

Fantastic experience: Laura at the BHX branch went over & beyond for me!! It was a pleasure having her as my travel agent.

Fantastic experience: Me and my partner came into the Tui superstore on Sunday 24th November to book our honeymoon, we was served by Caitlin, who was very helpful and polite. And went out of her way to accommodate our needs. Caitlin is Definitely worthy of a 10 ⭐️ review

Fantastic experience: Contacted Tui to speak to someone about booking a holiday during school hols without breaking the bank and was directed to laura who spent time making sure she understood our requirements and went above and beyond to find the perfect holiday for my family. Thank you Laura!

Fantastic experience: Laura was extremely helpful and made my booking very straightforward. I would thoroughly recommend

Fantastic experience: Thank you so much Emily for all your help today, really can't wait for our fantastic holiday to Cape Verde. Your knowledge of the resort, hotels, trips and excursions available was amazing! Just one word Excited! It won't be long before we are booking our next one! See you soon xx

Fantastic experience: Julie booked my flight to Lanzarote, very pleasant and made the booking experience so easy, would definitely book again.

Fantastic experience: Dealing with the Fort Birmingham store was a pleasure. Julie was so helpful and patient, by the end of the booking my wife was in tears...... happy tears.... Thank you Julie, thank you very much indeed.

Negative experience: Really bad experience with tui and were given wrong information about myself and my family holiday. Even when I tried to put a formal complaint regarding the issue nothing was done.....really bad customer service. When booking my holiday transfer with tui was a big mistake too the tui rep that should have got myself and my family back to the airport was late and didn't have a clue where he was driving and couldn't understand english. Me and other passengers had to run from outside the airport to get checked in on time(poor service) me other passengers had images and videos of been late but again Tui will back their staff members but not listen to the customers there side of the story. It was the first time flying with tui and will definitely be the last. Avoid Tui really bad customer service.

Fantastic experience: Just booked our summer holiday with Phoebe. She's absolutely great, took on board every detail we wanted and found us an amazing deal for Summer 2025. We wouldn't go anywhere else to book going forward. Thanks Phoebe.

Fantastic experience: The lovely Laura Parker helped us choose a great holiday with a fab deal. Very knowledgeable. Listened to what we wanted. Can't wait to go now. Can definitely recommend TUI fort

Fantastic experience: Booked a holiday for my cousins wedding through Samantha, she was so helpful going through prices and options and answered any questions I had! Highly recommend.

Fantastic experience: We booked a holiday through Sam today for my best friend’s wedding. She was incredibly helpful and attentive. She’s very professional but most importantly a lovely and warm person. Highly recommend!!

Fantastic experience: I went in for an appointment with Sam to book our wedding and holiday. She has booked the perfect hotel and was extremely helpful going through all of our options and prices with us. I would definitely recommend using her to book your next trip! Thank you so much Sam

Fantastic experience: We booked our holiday to Mexico for New Years with Lisa yesterday & honestly couldn’t recommend her enough. Her knowledge & recommendations really brought the holiday to life, we’ll definitely be returning soon to book our next one. Thanks Lisa - total asset to the store & TUI

Fantastic experience: I am so delighted to have been looked after by Lauren in TUI Birmingham store She was kind and supportive to myself and my husband when we were booking our holiday She answered all of our questions and made sure we were happy with everything before we finally made up our mind Thank you so much Lauren you are are very pleasant and helpful young lady here’s wishing you all the very best in life

Negative experience: I recently had to cancel a TUI flight and was informed that, due to a no-refund policy, I would need to claim the cost through my travel insurance. My claim was processed, and I was reimbursed £874, minus the insurance excess and the Airline Passenger Tax (APT). However, my insurance provider advised that TUI is responsible for refunding the APT of £87.40. Despite following the necessary steps, including contacting TUI directly and submitting an online complaint form on three separate occasions, I have yet to receive the refund for the APT. Given this experience, I would strongly caution others against booking holidays or flights with TUI. It seems that if issues arise, customers may face difficulties in recovering funds that should be rightfully refunded, such as government taxes. This raises concerns about the company’s practices and long-term viability.

Fantastic experience: I recently visited TUI at the fort Birmingham. We was unsure of our cabins and we needed some help and advise. We got an assistant called Laura and she was amazing. She contacted marella for us, not once but twice as we was so indecisive. She helped us upgrade all our cabins and get them all next to each other. She even managed to make us a cup of in between her phone calls. It’s our first time on a cruise and she was so helpful with lots of advise from her experiences on cruise ships. She really did go above and beyond for us and we couldn’t have asked for more. Laura is definitely a credit to TUI.

Fantastic experience: Came in to the store yesterday to sort out our holiday and was helped by a lovely lady called Laura,nothing was to much trouble for her ,very patient and friendly ,came away a very happy customer thanks to this beautiful lady

Fantastic experience: Kaci has been very helpful in getting my holiday sorted, been very patient and explained everything to ourselves, answered all questions i had, has been a very pleasant experience

Fantastic experience: Went into tui to ask about excursions, the young lady who I spoke with was caitlin, she was very helpful and professional, and helped me to find what I was looking for. So thank you.

Fantastic experience: Kaci was so helpful! A delight to talk to and very knowledgeable when I needed assistance with currency. Thanks Kaci!

Fantastic experience: Thank you Caitlin for your brilliant service helping us change our holiday. You were very caring and put my mind at ease.

Fantastic experience: I came in looking to book my first girls holiday. I was so lost and clueless about what to do, how to book, what things I should look at doing on the holiday. Caitlin was very helpful, supportive, kind and had so much patience to help me while I was looking at different options. Such a lovely worker. 100% recommend her for your holiday bookings!

Fantastic experience: I popped to the fort branch and was kindly helped by Lisa in choosing my holiday. She was very patient with me as I was unsure where I wanted to go. Lovely friendly staff will definitely be back

Fantastic experience: I spoke to Caitlin , she was a pleasure to deal with. Nothing seemed like a problem and she appeared happy to help in any way she could. Looking forward to a lovely holiday.

Negative experience: This is the money exchange counter. Ordered money online come to collect and the staff would not accept photo of passport or work ID to collect. I had the email confirmation and payment card that I ordered with but still refused to accept any 4 pieces of ID presented. Does not state on email a hard copy needs to be presented. Just frustrating as I had a wasted journey.

Fantastic experience: The staff were very helpful. The young lady Caitlin in particular is very good at her job. She was very efficient and patient with me. She is credit to the company!

Fantastic experience: Visited Birmingham Fort store to enquire/book holiday for large party as wanted to do in person rather than online. Jenna assisted us and was amazing from start to finish. Exploring all options with us and ensuring we had everything that we all wanted at the best possible price!! Took her time to go through many different holidays and at no point did we feel rushed or pressured - was even advised to think over and come back!! And we did the very next day!! Again ensured that all details were accurate and we were happy with the location/price etc. Thanks again Jenna Date of experience: 11 September 2024 Edit

Fantastic experience: Thank you to Kiara for staying well over her finishing time and completing our holiday reservations. So very helpful and informative. Also a brilliant follow up service after one day again a big thank you.

Fantastic experience: Sian wooliston is an asset to your company. She booked our cruise on the voyager and I can honestly say everything went like clockwork. Thankyou Sian you will go far .

Fantastic experience: Just wanted to say thankyou to the girls Lisa, Kim,Phoebe and Darcy for helping us book our trip to Disney land Paris our booking was not straightforward but thanks to the help from the girls we are now looking forward to our trip thanks once again would definitely recommend

Fantastic experience: I spoke with darcy about an upcoming holiday i had as i am a nervous traveler, she dealt with my questions so well and put my mine at ease. i would 100% recommend speaking with darcy if you’re looking to book your next get away.

Fantastic experience: Went to book our summer family holiday at this store. We sat down with Lisa from tui and she was fantastic, patient and helpful with everything. Will be using them again as they have made it stress free and comfortable

Fantastic experience: The staff in this store were incredibly helpful and accommodating and we managed to book a holiday and excursion in just an hour or two after they helped us look at all of our options. Kaci and Mollie were absolutely lovely to deal with and we will definitely be coming back again.

Fantastic experience: I just want to say a big thank you to Kaci Coward, who helped me and my boyfriend book our first holiday together as well as getting us a free boat trip. I was very impressed with how caring and patient she was with us and always gave her service with a smile. You should be proud to have a worker like Kaci on your team!

Fantastic experience: Lisa went above and beyond to salvage our holiday that we thought had been cancelled. A big thank you

Fantastic experience: We booked our holiday at the shop last week laura dealt with us what a lovely lady she is very helpful, polite just amazing laura is she went through everything with us and contacted me back when she said she was going to can't rate laura enough thankyou so much laura

Fantastic experience: I would not book a holiday with anyone but Kim. Her patience never wears thin and her knowledge of every hotel in all countries is excellent.

Fantastic experience: We booked our Disneyland holiday for 2025 with Kaci today, she was really good and helpful and went the extra mile for all our needs exactly what we was looking for and needed. Couldn’t find fault with Kaci at all she was excellent

Fantastic experience: Booked today with Caitlin from tui superstore at the fort birmingham, excellent customer service and very professional, was very helpful and found us a great deal on our holiday nothing was too much trouble , she explored all options and explained everything to us , Thank you Caitlin ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: Popped into the Fort with my Daughter as we both wanted to change our hotel in Jamaica , we spoke to a lovely lady called Phoebe who went above and beyond to help us , we left thrilled to bits not having to pay any extra which was a bonus. Can’t wait for my 50th birthday celebrations now… Thanks Phoebe you’re a star

Fantastic experience: Kim was brilliant when booking our holidays and finding the best deal for us! She was very quick and transparent even ensuring good customer service even though the systems were down. Thank you!

Fantastic experience: Sat down this afternoon with Julie to book our first holiday to the Caribbean! Process of booking was so easy and everything was explained to us fully. A massive thank you to Julie for helping us!! 10/10!

Fantastic experience: I had issues with my seats that I had booked they had been changed. I went into to the store to sort the out. I had a lovely lady called Laura help me and she had this sorted for me and made sure I was happy with everything and made sure I had everything I needed for my flight for the following week. Even with going back the following day Laura was still very reassuring and made the processes less stressful.

Fantastic experience: Jessica booked me a holiday for me and my family grant service would highly recommend

Fantastic experience: Big shout out to Phoebe for helping us book our first holiday she is simply amazing!

Negative experience: I would give Zero Star if i could.Absolute bunch of amatuers.Totally messed up my Daughter & Granddaughters holiday to Disneyland Paris.No transfers to and from Airport to hotel which ended up costing me another £220 Euro thats on top of the 3 Grand fo 3 nights.For that price i'd expect at least transfers included.Then to top it off cases get lost.Absolute jokers.Fuming

Fantastic experience: Booked a holiday today with agent Kim. I was on a tight budget and it was difficult to find one but she did and I'm so pleased. She was patient and took her time and did not rush me. Thanks Kim, I will be booking with you again.

Fantastic experience: We were helped by Kiara to find our holiday who was lovely, helpful and patient. Would definitely book with them again! :)

Fantastic experience: Kaci at the Birmingham Superstore has been fantastic in responding to my concerns about a recent holiday. I truly believe she has tried all she can to get the answers required. Sending emails and phone calls keeping me fully updated, even when there is little to update, this communication is rare nowadays, well done! Kaci is a credit to the store and one of the only reasons I would possibly book again in the future.

Fantastic experience: Booked our Honeymoon with Kim at Birmingham Fort. She took care of everything and managed to do us a really good price for Cape Verde. Customer service is brilliant, very helpful. Would highly recommend

Fantastic experience: My daughter had a problem with the food at her hotel as she is gluten and dairy free coupled with also some foods not being suitable as she’s 28 weeks pregnant. I spoke to Lisa at the Birmingham Superstore on Saturday .She emailed the hotel with requests, rang me back on Sunday to let me know what she’d done. Then followed it up with further emails. She was so efficient, considerate and understanding of the problem and determined to find a solution. She fully deserves this 5 star review, I’d also like her Manager to be fully aware of her actions. Thank you so much Lisa, I appreciate all your help.

Fantastic experience: Darcy has amazing customer service and incredible patience. Absolute godsend.

Fantastic experience: Amazing help and support from a lady called Darcy. Definitely will be back to book my next holiday.

Fantastic experience: Had amazing service from Kim. She found the holiday we wanted. We came out very happy.

Fantastic experience: Jenna at Tui (Fort Dunlop branch) is amazing, I can not recommend her enough, nothing is to much trouble!!! We have booked many holidays with her, we recently visited Rui Dubai and had a fabulous family holiday, she arranged excursions for us & recommended trips that we hadn’t even thought of, like ski Dubai it was great my son loved it. She also arranged a holiday to Cape Verde to celebrate my partners 50th! We have recently contacted Jenna to book our holiday to Egypt (for next April) & again she found us a great deal & it looks like a lovely hotel. My family have also booked holidays with Jenna and all say how helpful, knowledgeable and friendly she is. Jenna makes the booking process easy & stress free. When we book our summer holiday for next year, I will definitely be contacting Jenna as I know she will cater for all my families needs. Thank you Jenna xx

Fantastic experience: Kiara, Kaci and the team have made a family very happy by aiding us in booking the holiday of a lifetime! From looking at many hotels, changing dates, answering questions… the team at TUI couldn’t have done more! Florida here we come!!

Fantastic experience: Having booked our Jamaican holiday online, we were disappointed to find out that our hotel would not be completed on time, upon calling Tui and explaining regards the hotel, we received an email offering alternative accommodation not to our liking. I then decided to visit the Tui store at the Fort to see if they could help, I wasn't holding out for much help, how wrong was I. We were greeted by Lisa, she was very friendly polite and very professional. She listened to our concerns, put our minds at ease and set about helping us to resolve the problem. Lisa's attention to detail was impeccable, she knew exactly what we were looking for and in no time our booking was amended to our satisfaction. Lisa is a credit to Tui and i can only imagine she is a valued member of the team. I have travelled with Tui many many times and its down to people like Lisa why I will continue to do so. Thank you. Chris

Fantastic experience: My mother in law booked a family holiday for next year to Disney world for us as a surprise, she had a booked appt with Sam who was amazing from start to finish! Could not fault the customer service received, thank you Sam!

Fantastic experience: Went into tui with my cousin. Emily the manager looked after us amazingly. Sian dealt with us for a couple of hours finding us the best deal which suited us, would highly recommend. Also Jess makes a good cup of tea!

Fantastic experience: Came in to book a last minute trip and Phoebe found us the most amazing all inclusive holiday to Turkey. We got so much more than we thought we would and right on budget toooo. She even booked my welfare assistance and sorted out an excursion for us. Thankyou so much Phoebe we really appreciated all your help

Fantastic experience: Great Customer Service from Darcy! Booked 3 Siam park tickets for my Tenerife holiday at the end of the month took 2 minutes got paper tickets and email confirmations. Had a lovely chat will definitely book with Darcy again, would 100% recommend her!

Fantastic experience: I visited this store today with my family looking for a getaway in Egypt and Lauren E couldn’t have been more helpful! She couldn’t do enough for us and found us a beautiful hotel around the Red Sea. More than happy to cater to our every need despite our pickiness. Will be coming back here next time

Fantastic experience: I visited this store because an advisor from the online store failed to call me back. I was greeted by a lovely woman name Lisa who became very helpful. It would have been easy for her to say “our systems won’t let us do that” and send me on my way. But she went above and beyond, encountering loads of dead ends, but in the end she managed to sort out what no one else could. You can tell she really takes pride in what she does and loves her job. Thanks to Lisa I will still be going on my holiday.

Fantastic experience: Great service from Lauren E! I called up and she was extremely friendly and answered any questions I had!

Fantastic experience: Had a wonderful customer experience from Lauren E, she went the extra mile to answer any questions that i had and put my mind at ease! a credit to the team

Fantastic experience: I came into store and spoke with Laura regarding an issue with my booking, she was amazing and helped resolve the issue

Fantastic experience: Jess helped us book our holiday to zante she was amazing throughly enjoyable experience will be going to her again for our next holiday

Fantastic experience: The place is imaculately clean, The staff are very professional, courteous, and very informatative. You can purchase foreign currency here. We were attended to by Joanne (jo) who was amazing, found us a perfect holiday that suited our requirements and budget, I would certainly say that she is a credit to her company and she is extremely professional, and has an amazing personality and made our visit an amazing experience. I would highly recommend this company. If you go there say a big hello to Joe. Hope Jo's boss gives her a pat on the back she's a legend.

Fantastic experience: Had to have a name change on our holiday due to illness in the family. Laura was very helpful in doing this. Thank you.

Fantastic experience: Had an amazing Experience with Julie. She answered all of my questions and gave 100% enthusiasm from start to finish!

Fantastic experience: Booked with Sam at TUI for the last five years. Excellent service and advice given to fulfil our requirements for a fantastic holiday. Highly recommended

Fantastic experience: Want to say a huge thank you to Lauren E! She made planning and booking my holiday so easy and stress free. I would recommend this Tui location to everyone I know. Bring on the sun️

Fantastic experience: We book all of our holidays through Sam, her knowledge of various destinations and hotels from her own travelling experience, makes the booking process of our holidays effortless!

Negative experience: Further to our conversation in store this afternoon regarding my experience with my holiday to Konbo beach hotel in Gambia. After the discussion in store with yourself, and Joanne I am forwarding the evidence you requested regarding the disgusting experience I encountered with the above hotel I arrived at the hotel around 11pm Gambian time where instantly it became quite apparent that there was already issues with the hotel, as there was numerous complaints already being made in the Recpetion area, from then alarm bells were ringing and I was anxious. As per conversation with you earlier. the room was in a very poor state, i believe the pics and videos attached will be sufficient for you to see and discuss with any other relevant party. I overheard 1 complaint at reception regarding a rat in a lady’s room. When I did get to my room there was no clean towels and bedding was awful I actually wouldn’t expect my dog to sleep on it ! Also I’ll add the water was very cold !! I will leave you to watch the video to see the rest of this “room” which will also show mould on the ceiling To add insult to injury at approximately 7am I was woken to the most horrific noise, to which was a fire alarm situated directly outside my room . Being an all inclusive holiday I presumed this would be a safe option regarding food, big mistake 2 days after being here I suffered with the most debilitating pains in my stomach , I’m convinced this was food poisoning I never ate there again Again video footage will show evidence (I apologise for this footage) On the 2nd day we had a huge power cut and to my amazement this happened every day after ! I have travelled to Gambia prior and I have never been to a “hotel” that’s had a power cut. The whole experience was dreadful, and I am fully aware that the death on my return flight had nothing to do with you but it was very alarming when i realised there was no defibrillator on board , however it left me traumatised! After this absolutely dreadful holiday I get a phone call from a manger who I had shown all the evidence to, and also agreed she would not of been happy and said it will be herself that makes the final decision had the audacity to offer me £50 voucher for a holiday that cost me £800, this wouldn't even pay for transfers. I found this very disrespectful considering I've probably spent over 15k in holidays with Tui who also said I was a loyal customer, its a shame their not loyal back to their customers... IF THIS IS HOW THEY TREAT A "LOYAL " CUSTOMER, HOW WILL THEY TREAT A FIRST TIME CUSTOMER ? ALSO HOW MUCH OF A BAD EXPERIENCE WOULD ONE HAVE TO ENDURE TO GET A REASONABLE AMOUNT OF COMPENSATION? if only I could upload the video footage on this platform

Negative experience: Poor service!! Another day where they will call me back before they close at 8pm. This time it was Julie, and she was going to speak to her manager Emily. It’s amazing that when they want your money, they are interested in helping. Aftercare? Poor, so poor that this is the second time tui fort we’re calling me back, it’s now 9pm. It must be the time difference from Birmingham to Solihull

Fantastic experience: Lisa was very helpful in resolving an issue with my online booking where TUI had changed my airport after the flight from Birmingham was cancelled. A new flight had since become available from Birmingham but I was told it would cost nearly £600 to rebook on this flight as it was outside the 10 days I had to change it, even though this flight wasn't available at the time. After having no luck by phone, I decided to pop into the Fort to speak to someone in person. Lisa fought my corner and managed to get me on the flight at no extra cost. Very grateful.

Fantastic experience: I visited the TUI store at the Fort with my family on Saturday. The plan was to get some advice on a cruise as we haven't done one before. Kiara was so knowledgeable and answered all the questions we had and provided even more information that we wouldn't have even thought of. She was professional, polite and patient throughout our visit and we would not hesitate to book our holidays through her again. Thank you so much Kiara for all your help and advice.

Fantastic experience: Sammy helped me book a holiday for 7 people to Turkey, she took the stress out if it recommending hotels suitable for all the family. She helped me make great choices and will definitely be going back to her at TUI.

Fantastic experience: We wanted to book a summer holiday to Cape Verde for the summer but more importantly a special holiday to Mexico next May for me and my twin sister and our partners for our 60th birthday. I spoke with a Tui Rep Kim Veness who was so helpful and arranged both holidays for very good rates. She rang me at least four times on the day to get us the best deal and gave us really important information about the countries we would be travelling to. A big thank you to Kim for her expertise and wonderful personal service and phone manner.

Fantastic experience: As an avid traveller I will not be booking my holidays through anybody else apart from TUI! Kim is always so helpful and is amazing at what she does! Nothing is ever too much for her and she will always have your best interests at heart when booking any holiday. Always my go to branch xxx

Fantastic experience: I visited TUI at the fort Birmingham to book my honeymoon. To my delight, I was sat down with a lovely lady called Sam. From the moment she started talking I knew she’d find me my dream honeymoon. Within ten minutes of talking she had found a hotel perfect for me and my husband. She just knew exactly what I wanted. She was efficient, professional and most of all relaxed and friendly. I can’t rate and thank her enough. Thank you Sam!

Fantastic experience: What a lovely experience my husband and I had at Tui Birmingham Fort on Sunday morning. We were helped by the very lovely Lisa who was a gem. We booked the Highlights of South Africa Tour for 2025 which we are so excited about. Lisa was helpful, knowledgeable and her customer service was second to none. All of the team were warm and welcoming. Thank you so much Lisa and the Tui Team x

Fantastic experience: Went to the TUI shop at the fort shopping park because we had a issue with the hotel for our holiday and the online bookings team on the phone were extremely unhelpful. So we decided to go and see someone. We were helped by Lisa who was amazing and sorted everything for us. She went out of her way to help get our holiday sorted for us and we can't thank her enough. Would definitely go back and speak to Lisa again for anything. So thank you Lisa ❤️

Fantastic experience: Lisa has been absolutely amazing with us. She has found us a fantastic deal and has been incredible at managing our expectations whilst managing through phone calls and sending info between staff members. Shes a great communicator and has been incredible with our son in store. Cannot wait to book our next holiday with lisa personally and have recommended her to family and friends

Fantastic experience: Was served by Kiara who put us at ease by being incredibly helpful, informative and patient to help us look through hotel photos, reviews & facilities to get the best option suited to what we were looking for. Kiara was also really pleasant, warm, charismatic and attentive which made our in store booking experience pressure free and pleasant. We popped in to the Fort Branch to book our summer holiday as we were getting quite stressed with the online process so popped in store for some assistance which didn’t disappoint.

Fantastic experience: Lisa was friendly, informative and got us the holiday we wanted

Fantastic experience: Booked a holiday to Mexico with Julie, she was really nice, welcoming and very informative, I cant wait to go

Fantastic experience: Julie, you are really kind and I think you have been extremely helpful in helping with booking our holiday, thank you so much for all the help and advice, you are amazing, the Morris's

Fantastic experience: Pheobe was brilliant her customer service was through the roof and I left with the exact holiday that I was looking for. Overall a brilliant experience.

Fantastic experience: We had a cruise cancelled and was disappointed however went into store and Darcy helped to rebook another cruise , it took a while to figure out what we wanted and the best way to sort things out . Darcy was friendly and very patient

Fantastic experience: Went to the fort to to book for Disney world and spoke to a lovely lady her name is Kim we got a great deal and can honestly say I’m really excited to tell my girls, thank you Kim you are the best From Jose & Kerry

Fantastic experience: Amazing customer service from both mollie and Samantha! Especially Samantha absolute diamond! Managed to help me find my dream holiday via multicentre talked me through transfers etc because my anxiety had me worried. Thank you for all your help

Fantastic experience: What a fantastic service given by Lisa at the tui fort branch. Lisa has been amazing throughout the booking and so helpful in the process. She made it super easy to book with tui and the suggestions for the holiday were great and on point. A Five star Service given by Lisa. She deserves a big thank you and well done. We flew to scouse Tunisia on Lisa recommendation and had a fabulous holiday and she was so friendly and helpful throughout the booking process and after care too. Thank you Lisa from Samira and family. Will defo come see you soon for my next adventure.

Fantastic experience: Big thank you to Kiara :) came into store with multiple destinations in mind. She worked really hard to make sure our final decision was everything and more we wanted and even told us about her own experience in Mexico :) which i liked as it can be hard to get geuine reviews. Thank you

Fantastic experience: Being a fussing and particularly person, stepping foot in travel agents can be very daunting and a major headache for me. Normally ild spend hours upon hours searching the web for the right holiday but yet still find it hard to choose. I happened to pop into tui whilst at the fort shopping just to get inspiration/advice on a trip to Thailand. Soon as i walked in i was kindly greeted by (Laura). I explained what i was thinking and she basically did the rest. Finding me better hotels better prices and even somehow getting a few extra nights for me. Now its just a count down for my trip and no stress/worry wondering if i have booked the right place. Ill deffo be back to book my next adventure

Fantastic experience: Popped in today to see if we could extend our cruise to two weeks instead of one and Jenna and Kaci were so helpful. Can't praise their customer service enough! Thank you!

Fantastic experience: Phoebe and Kiara were very helpful and showed us lots of different options. They listened to our preferences and were very helpful with recommendations! Would definitely recommend booking in store with these lovely ladies!

Fantastic experience: Phoebe changed my whole holiday to another date in just 8 minutes....! She was helpful, knowledgeable and friendly. I had visited another store less than an hour ago and I had walked out in sheer frustration. What a difference 5*