Kandala Travel

Thank you so much Sudharma Gujjala for your wonderful review! We are thrilled to hear that you had an exceptional experience with our visa assistance team at Kandala Travel. Mr. Bharath and Mr. Pramod truly appreciate your kind words and are delighted to have been able to assist you with your Brazil visa application. At Kandala Travel, we strive to make the process as smooth and stress-free as possible to all our customers, and it’s great to know that our attention to detail and commitment to our clients made a positive impact on your experience. We’re also glad that you received your visa well ahead of your departure date without any hassles. Your recommendation means the world to us, and we’re here whenever you or any of customers need any visa assistance, flight booking, package holidays or any travel-related services in the future. Thank you once again for choosing Kandala Travel and for taking the time to share your positive experience. We wish you have a pleasant and Safe travel to Brazil.

Dear Mr. Sharma, Thank you for being a valued customer since 2008. We recently learned of your dissatisfaction regarding the document request from your wife. We appreciate your understanding that this issue is not related to our services. As explained to your wife, we do not store copies of travel documents like passports or visas in our system. This is standard practice across all travel agencies and airlines, whether you book online or directly. We understand your frustration, but we believe this rating may not accurately reflect our service quality. Thank you for your continued support. We look forward to assisting you in the future. Sincerely, Customer Service Manager Kandala Travel

Dear Ashish Thank you for your business. Upon reviewing your review on Google please see below timeline conversation through all mediums, both telephone and email: 1. You have booked your parents tickets from India to Glasgow on 08 Aug 2023 2. Few days prior to their parents' departure date, we have received a call from you stating that your parents can not travel as your uncle passed away back in India. We advised to proceed further with date changes instead of losing lot of money on cancellation procedures. 3. You have enquired for date changes procedure and the same through email communicated. 4. Instead of date changes, we have received your full refund request but we said full refund is not possible advised to proceed with standard refund against the cancellation charges. However with your discussion with one of our team member as you want to try for full refund, our colleague applied for a full refund on the compassion grounds, dt Sun, 22 Oct 2023, 10:52. 5. 1st Reminder sent to the airlines on Tue, 7 Nov 2023, 16:35. 6. 2nd Reminder sent on 7 Dec 2023, 16:18. The same day you shouted on our of staff members that your flight dates have past and you may lose all ticket money as it may lead to no-show. Our operational manager called you back and requested not to shout on our team as we are doing our best and moreover he assured that your booking is not a no-show and the concern executive already processed refund and is still pending from the airlines end. 7. 3rd Reminder sent on 3 Jan 2024, 16:56 8. Airlines have refused refund as per the airlines policy, deceased person is not an immediate family member and the same conveyed to you and asked that we can proceed further with standard cancellation charges, but you insisted us to process for full refund. 8. On 15 Jan 2024 at 09:39, We sent again to the airlines with the documents provided by you. 9. On 22 Jan 2024, 10:23, we have received a reply from airlines stating that "Refund request has been rejected as they will need the death certificate of deceased person in official format and relation proof as immediate family member to the travellers. And on the same day we applied again with the death certificate and additional documents and our Manager confirmed to you that chances are grim as the deceased person is not an immediate family member. 10. On 10 Feb 2024, 11:25 and we sent the Death certificate and relation proof documents again as reminder. 11. Follow up reminder sent again on 23 Feb 2024 at 14:58 12. Follow up reminder sent again on 4 Mar 2024 at 14:29 13. Further reminder sent on 12 Apr 2024, 17:05 At several points, we strongly suggested proceeding further with standard refund with respective cancellation charges. In general your airlines tickets, if travel originating from the UK is fully non-refundable, but since your parents travel originating from India, we can process refund against cancellation charges. As the follow up is still on and the case is pending, it is not appropriate to write a review and try to defame our company's reputation. I hope you understand the procedures and appreciate our sincere efforts to support your genuine situation. Thank you. Management Team, Kandala Travel.

Hello Ms Pushpa Latha We believe you are still on your way back to London on this last bank holiday weekend Glimpse of Scotland. We have checked with your leader and tour manager and your group concerns he promissed that will be addressed on their return back to office on Tuesday. In between this review doesnt change our position and we We are extremely sorry for not covering day 1 part attractions i.e. Birmingham Balaji Temple and Lake Windermere Cruise due our coach partners blunder mistakes of reaching wrong pickup location and that has impacted on your day 1 operation and we aimed that on day 3. On day 2, we covered all as assured including remaining balance part of Glasgow City Tour. On day 3, as you know group delayed their departure from the hotel and traffic at Edinburgh we were uanble to accommodate balance attractions of itinerary of day 1. Before your return journey to London, your tour Manager Mr. Pramod assured you all several times that he will address group concerns and will reply including Lake Windermere Cruise ticket refund. Thank you and have a safe journey back home. Management Kandala Travel

Dear Saikiran, extremely sorry to learn that you were not happy with our services, especially as you referred to Mr. Pramod's response to you. We are not sure exactly in which context he referred, he will give you a spoon feed of itinerary/advice on your query. Moreover, you mentioned that he is 'shouting at Mr', I am sorry to disagree with you that he/we never ever shout at our customers. All of us at Kandala Travel behave and respect our customers and speak friendly and professional. If you feel you were offended by his conversation, please accept our sincere apologies on behalf of our company and Mr. Pramod. Stay safe.

Hello Mr. Alberto Gregori Gregori, We are sorry we missed to help you in finding right deal. We have received your enquiry on 15th July at 10:54am and once quotes are ready our team member tried to reach you on given contact number ending with *27 but unable to reach you. As there are no alternative numbers available we could not offer services to you. We wish you have a nice trip and look forward to serve you in the future.

Thank you Mr. Pramod Kumar for insightful review and recommending our services. We are happy to be your coach holiday provider and look forward to your future travel requirements. Thank you indeed.

Dear Mr Murali Krishna, thank you for feedback. We are glad that you have been on our Scotland coach 3 days tour and glad to know you thoroughly enjoyed our trip with your family. Once again we thank you for your business and look forward to serve you with our other products.

Dear Mr. Yeshwanth, thank you for feedback. We are glad that you are on our Scotland coach tour during August Bank holidays. Your detailed analysis on our Scotland coach holiday will help us and boost our team spirit. Once again we thank you for your business and look forward to join other holidays operated Kandala Travel.

Dear Mrs. Namilakonda, thank you for feedback. We are glad that you are on our Glimpse of Scotland 3 days coach tour. Your detailed analysis on our coach holidays will help our team spirit. Once again we thank you for your business and look forward to join other holidays with Kandala Travel

Dear Mr. Sivapuram, thank you for feedback. We are glad to be your one stop travel service provider for your recent trip to India's flights, local holiday i.e. Golden triangle with Amritsar. You review help our team morale and prospective customers to find the right holiday deals. Once again we thank you for your business and review.

Thank you very much for your review. It really supports our business and encourage our team to serve all our customers better. With regards to your awaiting refund, there is a huge backlogs and delay from most of the airlines, specially Air India VBM mission bookings. We will recheck with your refund status and update you by Monday. Thank you.

Thank you Mr. Vikas Jain for your business support. Please try our new group tours to in the UK, Europe and other major destinations in the world. Kindly refer to your friends and family.

Thank you Mr. Naveen for your review. We aim to compete and offer best prices to our customers.

Thank you Mr Marthik for your review.