
Stewart Travel

Information about Stewart Travel
Opening hours
- Monday: 9:00 AM – 5:00 PM
- Tuesday: 9:00 AM – 5:00 PM
- Wednesday: 9:00 AM – 5:00 PM
- Thursday: 9:00 AM – 5:00 PM
- Friday: 9:00 AM – 5:00 PM
- Saturday: 9:00 AM – 5:00 PM
- Sunday: Closed
Award-winning service, expert advice and great deals on hand-picked holidays, hotels, cruises & more. A World of Experience online and on your high street.
Great service from Caitlyn ,worked hard to get best deal in our hotel of choice She kept me up to date and dealt with any changes promptly Came to Stewart travel last year and had a great holiday and had great service which drove us back again
All content and pricing on our website is subject to availability and may change out with our control. Prices advertised are per person, based on 2 sharing unless otherwise specified. Prices are a guide and may not include relevant supplements and/or benefits. Images and descriptions are to be used as a guide as these can vary and your Holiday Expert will confirm at the time of booking. Please call and speak to our Holiday Experts for up to date, accurate pricing and advice. ABTA P7633.
Our comment from TraTraTravel UK about Stewart Travel:
Stewart Travel, located in Belfast, is renowned for its exceptional customer service and knowledgeable staff. Many customers express their satisfaction with the assistance they receive when planning their holidays. Highlights include:
- Friendly and Helpful Staff: Visitors frequently mention the friendly demeanor and helpfulness of staff members like Marion and Dougie, making every interaction a positive experience.
- Personalized Service: The team takes the time to understand what customers are looking for and provides tailored advice, ensuring a stress-free planning process.
- Knowledgeable Agents: Customers appreciate the expertise of the staff, who are well-informed about various travel options and ensure that clients get the best deals available.
- Building Confidence: Many users have commented on how the staff instilled confidence in them, particularly young travelers, making them feel valued and understood.
- High Recommendations: Numerous customers recommend Stewart Travel for their attentive service and commitment to securing the perfect getaway.
However, there are a few areas for improvement, as some users have reported experiences of unprofessional behavior and delayed communication regarding bookings. While most interactions are positive, occasional lapses in service have been noted. Despite these challenges, Stewart Travel continues to be a trusted choice for many and strives to maintain high standards of service.
Services and Treatments
Stewart Travel: Reviews
Fantastic experience: I went in and spoke to Marion, what a delight. Couldn't off asked for better service, very knowledgeable and directed me on the sort of cruise I was looking. I will diff be back again. Thank you Marion.
Kyle, thank you very much for taking the time to write a lovely message for Marion, she is a very valued member of our team in Belfast :)
Fantastic experience: Dougie was very efficient in his planning of our holiday,gave ua a lot of advice and confidence regarding our holidays.
Fantastic experience: Great helpful staff
Fantastic experience: Definitely recommend staff are very friendly and helpful they believed in a young person could afford to book a holiday unlike tui Stewart travel had confidence in us booking and talked us through the steps no judgement made you are made to feel welcome once you come in we booked with Melanie also the other staff are really helpful and nice thanks guys
Negative experience: Absolutely humiliated today by staff members laughing at me behind my back person I spoke to kept looking at them I turned round two colleuges laughing behind a computer screen wise up so unprofessional and also my holiday balance had shot up without my knowledge be careful if dealing with this company I still wait on my itenary after paying my deposit last year May 2023
Fantastic experience: Love all the team in Stewart travel agent Helpfully in anyway possible
Fantastic experience: Very helpful staff
Negative experience: Not very friendly
Negative experience: Was going to book with this company to go to America, rang them a few times for quotes etc and it’s as if I was speaking to myself, I always thought that I would be looked after by this company as coming to it for the first time, but I’ve decided to go elsewhere, and where I get real customer service & not ignorance down a phone!!!
Good morning Steven, this doesn't sound good at all and can only apologise for the lack of service you have received from our Belfast store. In order for me to investigate this, would you be able to send me the telephone number you dialled in from and then I can subsequently pull the calls......I can assure you, this is certainly not normal practise from Stewart Travel.Kind RegardsLinda BoydDirector of Retail
Fantastic experience: Great customer service. Very friendly and fast to get me the best flights possible.
Fantastic experience: Brilliant staff always make sure you get your perfect holiday or city break
Fantastic experience: Had an other wonderful holiday booked with stewart Travel in Crete Thanks to Dougie and his crew who where really helpful Keep up the good work Edd & Rachel
Fantastic experience: Great manager Dougie soooo helpful
Fantastic experience: Eamonn was incredibly patient while trying to secure our booking . We can’t express how grateful we are . We would highly recommend the services of Stewart Travel . Thank you Jane and Stuart Blacklaw from South Africa
Fantastic experience: Excellent service and friendly staff.
Fantastic experience: Love booking with these guys and girls always look for best prices for me
Fantastic experience: Big thank you to Ethan for arranging our holiday to Benidorm.Very helpful and friendly.Highly recommend.Thank you also for the tea and coffee while we waited.Pamela,Sadie, and the two Sharons
Fantastic experience: Have booked quite a few holidays here. Great staff always very helpful.
Hi Rosie,Thank you for your review.We're thrilled you've had a great experience with us. We hope to see you in store soon!Kind regards,RuthStewart Travel
Fantastic experience: Excellent service as usual.
Hi Eilish,Thank you for taking the time to review our Belfast team.We are thrilled our Travel Experts provided an excellent booking service for you.We hope you have a fabulous holiday!Kind regards,RuthStewart Travel
Fantastic experience: Stewart travel are fantasic... All the staff are so friendly & helpful..
Hi Sharon, Thank you for reviewing our Belfast branch. We are thrilled our team were friendly and helped you with your travel needs. Thanks,RuthStewart Travel
Fantastic experience: I don't normally leave reviews but credit where credit is due! We first booked a skiing trip for the start of this year with these guys, by pure chance we passed the window in belfast last year and the staff were very helpful from start to finish we were more than impressed. We started to look for a summer break this past week and called in last Sunday, again staff no matter who you got were all a great help with great enthusiasm. We didn't book on the day and i decided to try closer to home (Newry) lets just say the travel agents there were no comparison to these guys! I rang up today and got a different member of staff on the phone who again was overly helpful, end result we’re now booked and really excited to travel through these guys again thanks stewart travel, great job
Good morning,Thank you for taking the time to review us!We are thrilled our Belfast Travel Experts have been able to find the perfect holiday for you on both occasions!We hope you have a fantastic holiday.Kind regards,RuthStewart Travel
Fantastic experience: Excellent team, were able to tweak our trips to suit us better. Great customer service. Very knowledgeable staff. Very comoetitive deals
Hi Jackie,Thank you for taking the time to review us.We are thrilled our Travel Experts found your perfect holiday!We hope you have a fantastic holiday.Kind regards,RuthStewart Travel
Positive experience: Site is a bit clunky
Hi Colin,Thank you for your feedback.If you have any improvements for our site, please let us know!Kind regards,RuthStewart Travel
Negative experience: We used Stewart travel quite a few times However phoned them regard a holiday The girl who took the call was she asked where we wanted to go and what was the limited spend said she would call back 3 days later nothing never be back again booked with a different agent
Negative experience: Have booked holidays with Stewart travel for about 10 years but the girl who arranged multiple holidays for us with knowledge and efficiency left a few years ago. We really trusted her and she never let us down. Since then for us our experience has gone downhill. Granted the pandemic has been challenging but any queries they say they’ll get back to you and they don’t. After 6 weeks I rang again and promised they’d be in touch in a week - nothing. We wanted to add someone to our existing booking so it was potential business. I asked to speak to someone about our experience nothing again. Sloppy mistakes over multiple bookings which never happened before, wrong room type, mistake with date of birth, no special assistance ordered when they said it was. In the round after this cruise in August we have used Stewart Travel for the last time they don’t seem to want business anyhow and for us the deterioration in service provided means trust is gone.
Fantastic experience: We are coming to the end of a fabulous last minute cruise booked with Eamonn's help with only days to go. He was terrific, friendly and helpful, guided us through every step, printed all our information and went way above and beyond to make our trip the best it could possibly be. Thank you so much Eamonn, you were Fab. We will see you again soon, we hope.
Fantastic experience: Great currency rates & customer service.
Hi Anne,Thank you for your review.We're so glad you had a great service from us. We hope to see you soon!Kind regards,RuthStewart Travel
Negative experience: I booked a cruise with them all was great then Covid hit, give me my refund and kept my deposit said it had to be returned in cruise credits but kept twice the deposit amount??, now there was 26 of us in the party everyone else has received there cruise credits, I've been waiting for a call back from there manager Dougie since AUGUST!! And everytime I call hes on annual leave, this boys gets more annual leave than our MLAS. Well word of warning to anyone you book a hoilday and a pandemic hits enjoy getting to know all the staff through out stweart travel very nice and respectful on the phone and help no end just couldnt be bothered to phone you back!!!
Positive experience: Friendly knowledgeable staff who are still trying to achieve a professional manner even during the Pandemic
Fantastic experience: Brilliant Customer Service ..big shout for Ethan!
Fantastic experience: Ethan is lovely very helpful
Positive experience: Warm and friendly place staff go out of their way to make sure u get the best deal
Fantastic experience: Excellent service very helpful have booked the last three years and will continue to
Fantastic experience: The staff are friendly and especially Eamonn who went out of his way this morning for me. He made my day by sourcing flights to Turkey for 20th this month. I needed to go there. A very BIG thank you
Positive experience: Very good and helpful staff and there are deals to be had.
Fantastic experience: The staff were very friendly made you feel welcome very helpful great
Fantastic experience: Very pleasent staff & very helpful, we book all our holidays with Stewart travel
Fantastic experience: Love this place food always amazing & friendly staff
Fantastic experience: Excellent service. Very friendly and efficient staff.
Negative experience: Obnoxious and unhelpful staff. There are better alternatives that have better staff with some decent manners and don't judge you by the way you look. Not recommended.
Fantastic experience: Has to be the best travel agents in Belfast ever... Dougie goes over and beyond to get you the best deals at a fantastic price he cant do emough for you all the staff are so friendly and professional in what they do . DEFINITELY 5 STARS
Fantastic experience: Have to be the best travel agent in Belfast they are very helpful
Fantastic experience: We're do I start Stewart Travel Castlecourt is one of the best travel agents I have ever dealt with just bk from a fantastic holiday in Lanzarote thanks to Marion for spending a lot of time getting us wot we needed Dougie the head of the branch is one of the best goes out of his way to do as much as he can for u will see u soon guys need another wee holiday sorted xx differently 5*****
Fantastic experience: Amazing staff great bargains for holiday offers.
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