TUI Holiday Store

Name: TUI Holiday Store
Address: Broadmead 37, Bristol, BS1 3EU, GB
Telephone: 0117 313 9520
Rating: 9.2

Broadmead 37, BS1 3EU, Bristol

0117 313 9520 [email protected]

We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Live Happy.

Opening hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:30 AM – 5:30 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: 11:00 AM – 5:00 PM

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Photos of TUI Holiday Store

Our comment from TraTraTravel UK about TUI Holiday Store:

Personalized Service and Expert Staff

TUI Holiday Store is widely recognized for its exceptional customer service, with travelers consistently praising the knowledgeable and friendly staff. Many visitors highlight specific employees like Pedro, Emma, Sam, and Keeley, who are commended for their patience, enthusiasm, and ability to create the perfect holiday experience. The team is described as approachable and dedicated to listening to individual needs, ensuring that every booking, whether for a family getaway or a solo adventure, is handled with care and precision.

Stress-Free Booking and Holiday Planning

Travelers appreciate how the agency transforms the often stressful process of planning a trip into a smooth and enjoyable experience. Customers frequently mention that the staff take the stress out of booking, offering efficient service that puts their minds at ease. Whether arranging complex itineraries, selecting the best hotels, or advising on excursions, the team provides expert guidance that helps clients make confident decisions. This personalized attention ensures that holidays are tailored to specific preferences, from family-friendly options to romantic getaways.

Comprehensive Travel Services

Beyond just booking holidays, the store offers a wide range of essential travel services. Customers highly recommend visiting for travel money exchange, noting the competitive rates and helpful assistance. The agency also provides support for crucises, flights, and hotel accommodations, with staff available to discuss queries and resolve any issues. For those traveling with children, the team is praised for being particularly patient and great with kids, making the planning process fun and engaging for the whole family.

Reliability and Problem Resolution

While the majority of feedback is overwhelmingly positive, the store demonstrates a strong commitment to customer satisfaction by actively addressing concerns. Staff members are noted for their efficiency in resolving unexpected issues, such as correcting booking errors or assisting with airline problems. The agency’s willingness to go the extra mile to ensure a seamless experience reinforces its reputation as a reliable partner for travelers seeking peace of mind and exceptional service.

TUI Holiday Store: Reviews

4.6/5 (40 Reviews)

Grace Collar Published on Google

1 year ago

Fantastic experience: Fantastic experience today at TUI HDS - all staff were incredibly helpful and friendly. Would definitely recommend!

TUI Holiday Store

Hi Grace, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

Katie Paling Published on Google

1 year ago

Fantastic experience: Recently been here for euros for my holiday. Always come here for my holiday money and the staff are always so helpful, would highly recommend coming here for help or support when booking, as they will put your mind at ease and take the stress out of it!!

TUI Holiday Store

Hey Katie, thank you for taking the time to leave a review! I loved reading your comments. We look forward to seeing you again soon.

Chloe Paling Published on Google

1 year ago

Fantastic experience: The staff were so very helpful and professional booking my holiday and also sorting my travel money. Can't recommend enough!!

TUI Holiday Store

Hi Chloe, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

Alex Zammit Published on Google

1 year ago

Fantastic experience: I don't normally write reviews, but the Broadmead retail shop made my trip to Iceland easy and stress-free. I couldn't recommend them enough.

TUI Holiday Store

Hi Alex, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

Lucy Tanner Published on Google

1 year ago

Fantastic experience: Came in store spoke with the lovely Emma, she was super helpful and efficient and booked me my perfect holiday, will 100% recommend to friends and family x

TUI Holiday Store

Hey Lucy, thank you for taking the time to leave a review! I loved reading your comments, and I know Emma will too. We look forward to seeing you again soon.

Meara Marquez Published on Google

2 years ago

Negative experience: If I could give 0* I would. My partner came to visit this branch today to speak to someone. As we were looking to book a little break for our family of 6 in the next few weeks. Thinking it would be quicker than doing it online. We thought wrong. He was told to take a brochure and go. Waste of journey.

TUI Holiday Store

Hi Meara, thank you for taking the time to share your feedback. I'm really sorry we didn't get it quite right this time. I'd love the opportunity to turn this around for you. Please feel free to reach out to me on 0117 313 9520. We can chat through your feedback and get this resolved for you.

Lunatic Smile88 Published on Google

2 years ago

Negative experience: Asked for two rooms exactly the same so we could be next door to family members on our holiday but you booked us two different rooms which one was worth around £25 more a night when you told us they were the same rooms

TUI Holiday Store

Hi, thank you for taking the time to share your feedback. I'm really sorry we didn't get it quite right this time. I'd love the opportunity to turn this around for you. Please feel free to reach out to me on 0117 313 9520. We can chat through your feedback and get this resolved for you.

Ollie Bridges Published on Google

2 years ago

Fantastic experience: Great and friendly service, Lucy was very helpful and sorted us out a great holiday. Can’t wait and can’t recommend enough

TUI Holiday Store

Hi Ollie, thank you for your lovely comments about Lucy, and thank you once again for booking with us here in store :)

Babs Hooper Published on Google

2 years ago

Fantastic experience: Tanya is BRILLANT. She has booked sooo many holidays for me.

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TUI Holiday Store

Hi Babs, thank you for your lovely feedback about Tanya- glad we could get you away on another well-deserved holiday! Hope to see you again in store soon!

Ellie Azab Published on Google

2 years ago

Fantastic experience: Went in to enquire about a family holiday, I spoke with keeley and emma who I could not fault. Would 100% recommend speaking to them. They were very helpful amazing customer service.

TUI Holiday Store

Hi Ellie, thank you for your lovely feedback about Keeley and Emma - glad we could get you away on a well-deserved holiday! Hope to see you again in store soon!

Emma Stacey Published on Google

2 years ago

Fantastic experience: Wonderful helpful staff. Will definitely be booking with Emma in this store again.

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TUI Holiday Store

Thank you Emma for taking the time to leave us a review. We look forward to welcoming you back in store very soon.

Tanya Southgate Published on Google

2 years ago

Fantastic experience: Friendly, helpful, knowledgeable staff. Thoroughly recommend you book your holiday here!

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TUI Holiday Store

Hi there, thank you so much for your kind feedback! We look forward to seeing you again in store soon :)

Holly Published on Google

2 years ago

Fantastic experience: Fantastic service from Emma! Will definitely be booking all my holidays with her in the future, extremely helpful and knowledgeable x

TUI Holiday Store

Hi Holly, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

Sarah Trevelyan Published on Google

2 years ago

Fantastic experience: Amazing knowledge and super efficient service! Perfect holiday. Highly recommend x

TUI Holiday Store

Hi Sarah, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

Suzan Mitchell Published on Google

2 years ago

Fantastic experience: Helpful and swift , sorted airline problem ,will book with Broadmead branch again.

TUI Holiday Store

Hi Suzan, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

david stacey Published on Google

2 years ago

Fantastic experience: Once again amazing service from Emma as usual.

TUI Holiday Store

Hello David, thank you for taking the time to leave us a review. Thank you for the lovely feedback I will be sure to pass this on to Emma. We look forward to welcoming you back to TUI Bristol HDS in the future.

Keeley Murphy Published on Google

2 years ago

Fantastic experience: Excellent customer service, will definitely book future holidays with this store! Very welcoming

TUI Holiday Store

Hi Keeley, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

Helen Morgan Published on Google

2 years ago

Fantastic experience: Could not recommend Sam highly enough. Very friendly, professional and knowledgable. Would definitely book with her again

TUI Holiday Store

Hi Helen, thank you so much for the 5* review! I'm delighted you had a great experience. We look forward to seeing you again soon.

tracey hallam-baker Published on Google

2 years ago

Fantastic experience: 5-star service as always from Sam. Wouldn’t book my cruises with anyone else. Definitely recommend :)

TUI Holiday Store

Hey Tracey, thank you for taking the time to leave a review! I loved reading your comments, and I know Sam will too. We look forward to seeing you again soon.

Arleen Simmonds Published on Google

2 years ago

Fantastic experience: Great service from all the staff at Broadmead booked a cruise with them and always have time to discuss any queries

TUI Holiday Store

Hi Arleen, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

Gideon Lax Published on Google

2 years ago

Fantastic experience: ohhh i wanna go on holidy soo bad!!!!!!

TUI Holiday Store

Hi Gideon, thank you so much for the 5* review! I'm delighted you want to book another holiday, come and see us, we can definitely sort that out for you :)

Will Baron Published on Google

3 years ago

Fantastic experience: Pedro helped me understand my holiday insurance needs. He was also very helpful and informative when we were thinking of going on a cruise.

TUI Holiday Store

Hi Will, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

Tony Jefferies Published on Google

3 years ago

Fantastic experience: Recently visited this store to purchase a long deserved holiday after the last nightmare years of everything thing .We were served by a extremely friendly and knowledgeable person called Pedro,he’s absolutely amazing and nothing is too much trouble to get the best holiday he can for you.He is also very smart and a credit to the TUI organisation.Highly recommend 10/10.Visited today to arrange boarding passes and Euros and met the new manageress she is very friendly and extremely helpful her name is Jo ,this is very reassuring service.

TUI Holiday Store

Hey Tony, thank you for taking the time to leave a review! I loved reading your comments, and I know Pedro will too. I'm glad you had a great experience. We look forward to seeing you again soon.

Simone Brombay Published on Google

3 years ago

Fantastic experience: Amazing experience! Just went to this branch to book a holiday and the staff was really helpful. We spoke with Pedro, who was very friendly and knowledgeable. He helped us to choose the best hotel for us, and also provided information about the best places to visit and how long we should spend at certain locations. We certainly will use this service again.

TUI Holiday Store

Hi Simone, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

Kerry [email protected] Published on Google

3 years ago

Fantastic experience: Booking a holiday can be stressful but thank you to TUI they made this experience a whole lot easier and less stressful. I must give a special thank you to Keeley who was patient, helpful and looked after us whilst we booked our family holiday. Thank you TUI and thank you Keeley!!

TUI Holiday Store

Hey Kerry, thank you for taking the time to leave a review! I loved reading your comments, and I know Keeley will too. We look forward to seeing you again soon.

Matteo Penza Published on Google

3 years ago

Fantastic experience: Fantastic service! I went to the shop looking for a holiday and they all welcomed me, I’ve been assisted by Pedro, who has been really helpful and very polite. I loved his enthusiasm and his knowledge, making our meeting very interesting and not boring at all! I hope to see them again and book my next trip with TUI! 5 stars

TUI Holiday Store

Hello Matteo, thank you for taking the time to leave us a review. Thank you for the lovely feedback I will be sure to pass this on to Pedro. We look forward to welcoming you back to TUI Bristol HDS in the future.

Kav Raj Published on Google

3 years ago

Fantastic experience: Wonderful team, very patient and great with kids. Special thank you to Pedro for being friendly and easily approachable, made the experience fun and made us even more excited about our family trip away. Despite the mishap of giving the wrong name on booking after it being booked :s, he was so patient and relaxed and reassuring. Thank you to Claudia for chasing it up the next day and fixing the error so quickly!

TUI Holiday Store

Hello Kav, thank you for taking the time to leave us a review. Thank you for the lovely feedback I will be sure to pass this on to Pedro and Claudia. We look forward to welcoming you back to TUI Bristol HDS in the future.

Kerrie Hurse Published on Google

3 years ago

Fantastic experience: Booked our first family holiday, staff were ever so friendly and super helpful!! Will definitely be booking through this store again..!

TUI Holiday Store

Hello Kerrie, thank you for taking the time to leave us a review. Thank you for the lovely feedback I will be sure to pass this on to the team. We look forward to welcoming you back to TUI Bristol HDS in the future.

Anya A Published on Google

3 years ago

Fantastic experience: Nice store, the staff are very helpful

TUI Holiday Store

Hello Anya, thank you for taking the time to leave us a review. Thank you for the lovely feedback I will be sure to pass this on to the team. We look forward to welcoming you back to TUI Bristol HDS in the future.

Davinia Bulford-Cooper Published on Google

3 years ago

Fantastic experience: The best service for some time from a travel company. I was twice helped by Dominique who booked me two flights and gave me all the info needed for future timings within a few minutes. Excellent and easier than online. Picking up the phone to this branch will in future be my first port of call. Also very happy to have direct flights from Tui, Bristol to Mexico, making life between the SW and getting to Central America much easier and quicker instead of having to connect through hideous London. Hurrah!

TUI Holiday Store

Hello Davinia, Thank you for taking the time to leave us a review. Thank you for the lovely feedback I will be sure to pass this on to Dominique. We look forward to welcoming you back to TUI Bristol HDS in the future.

heather finch Published on Google

3 years ago

Positive experience: Would not give us refund on our long wait, from Bristol to Rhodes, last Friday dread

TUI Holiday Store

Thank you for taking the time to leave us your feedback. I am sorry to hear you had a long wait. In the event of a flight delay over three hours or cancellation you may be entitled to compensation in line with EU Regulation 261/2004. Please visit https://www.tui.co.uk/destinations/contact-us/flight-delays. Alternatively please feel free to contact us in-store if you require any further assistance.

Fiona L Published on Google

3 years ago

Fantastic experience: We booked our holiday with Claudia, she was so lovely, friendly, and took the time to find our perfect getaway. Thank you!

TUI Holiday Store

Hello Fiona, thank you for taking the time to leave us a review. Thank you for the lovely feedback I will be sure to pass this on to Claudia. We look forward to welcoming you back to TUI Bristol HDS in the future.

Conor Randolph Published on Google

3 years ago

Negative experience: Never again, complete disaster, would not trust these people to run a tap. Holiday ruined before we even took off, Customer Service absolutely useless - the App chat employees hide behind a screen of anonymity and can literally send you anywhere. Virgin every time from here on.

Heidi Stone Published on Google

3 years ago

Negative experience: What a joke Bristol Broadmead!! Went into the shop to book an excursion!!! We are in Cancun & the travel agent booked us for the Dominican Republic!!! She had our booking up in front of her. She even double checked with another agent who said “I’m going out on your return flight & staying in the hotel next to you” £600.00 on a trip & the agents couldn’t even book me for the correct country for the trip!!! We were told we had no rep in our hotel but don’t worry download the TUI app & we are there to answer your questions 24 hours of the day!!! Oh no they are not!!! You send your complaint or query & the reply is we will get back to you in 30 minutes!!! I don’t think they know what 30 minutes is. I was told by TUI Broadmead to confirm my pick up. This took them 48 hours to confirm & then to make matters worse they didn’t even notice I am in Cancun & not the Dominican!!! It was our 20th anniversary trip & we took the family & TUI have made this unenjoyable & stressful!!

Gillian Whitfield Published on Google

4 years ago

Fantastic experience: It was very helpful, as we have now booked for 2022, the lady was very polite and cheerful, and very nice to speak to, we are all sorted now for next August. Thank you x

Patrick Kendell Published on Google

6 years ago

Fantastic experience: Staff very friendly and helpful I have booked four hoildays and will book another one there

georgie cameron Published on Google

7 years ago

Fantastic experience: Very good travel agent with staff that take time to listen to what you want so they can create the perfect holiday experience which they did for me .I will be booking with tui for my next holiday .

Simon Grainger Published on Google

7 years ago

Fantastic experience: Ideal for travel money. Good rates and friendly staff.

Richard Marshall Published on Google

7 years ago

Fantastic experience: Very helpful member of staff helped me book my holiday she was friendly and efficient

Emily Price Published on Google

8 years ago

Fantastic experience: Me and my partner came here to book our very first holiday together. We were greeted and seen to very quickly once we had made an appointment ! The staff were so friendly and made us feel really comfortable! Our consultant was carys who was lovely and so helpful but Mel and the manager were also amazing and a great help ! They didn't mind that I was indecisive and that it took over 2 hours to actually book the holiday! I couldn't recommend them enough to anyone looking to book a decent priced holiday !